Mercure Quemado Resort Hotel

Mercure Quemado Resort Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 527 reviews

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Hotel extras

  • WATERFRONT HOTEL

  • HOTEL IN DOWNTOWN AREA

  • TWO SWIMMING POOLS

  • FREE WIFI

  • SPA

ALLSAFE approved hotel

Hotel location

Mercure Quemado Resort Hotel

Place Mohamed V
32000 AL HOCEIMA
Morocco

GPS:35.24416, -3.927838

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT AL KHOZAMA

International restaurant where the buffet breakfast is served every morning. A la carte menu combining international flavors served at lunch and dinner

Our accommodation(s)

Room equipped according to Mercure standards with a magnificent view of the Mediterranean. It has all the comforts of a 4-star hotel: minibar on request, safe, hairdryer

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  527 reviews

TripAdvisor Rating  4.5/5  735 reviews

Very very poor value-for-money ratio! Not worth neither a 4 star rating nor the price!

TripAdvisor rating 1.0/5

WahidHH Couples - TripAdvisor review

Positive: 1- Hotel location and the panoramic view and that‘s it! Negative: 1- service quality is overall a real disappointment 2- room cleanliness is very disappointing, I even tipped the room service to clean the room a little bit better, but in vain 3- annoying and loud music every evening until 12am at the hotel bar 4- Hot shower water keeps interrupting and most of the time only cold shower was possible 5- Hotel guests were literally devouring the buffet breakfast, and if you order the breakfast to your room, you get the cheapest breakfast not even comparable to their buffet breakfast - Résumé: The value-for-money ratio is very very very poor! Keep away from this hotel! It is definitely not a 4-Star quality hotel!

Lanimatin

TripAdvisor rating 5.0/5

Ifenityy Families - TripAdvisor review

The animation squad is very entertaining and makes the environment more enjoyable and for the Music they have Some good Taste ,you get Every kind of music and in multiple languages ,and for the sports they have every kind from FootBall (Soccer) to even volleyball , best experience ever 💙

Animation

TripAdvisor rating 5.0/5

zahrao425 Families - TripAdvisor review

I am currently in this marvellous place, great weather, lovely food and incredible animation team, theyre so lovely and made an incredible atmosphere throughout the day! Really got to enjoy the pool thanks to them!!

Madame Zahra, Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Quemado Resort. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs

Horrible service, unprofessionnal and uncaring

Customer review rating 0.5/5

Anonymous Friends - Confirmed reviews ALL

For a diamond status client, the experience was even more strikingly horrible. First room we were assigned was downright horrible, they "misplaced" my belongings and couldn't find em later, didnt care to replace them during the stay up until i demanded it at check out! Bfast is just super unorgoanzied, people crowd all over food with one single toaster that doesnt work properly, watered down juice, cold tea, cats peeing on the lobby rugs and cleaning staff not goving a damn about it. I could write all day about the numerous little incidents that made our stay experience bad. This hotel tarnishes the mercure brand beyond repair!

Dear Sara M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Quemado Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Qemado review

TripAdvisor rating 3.0/5

moorishlounge Families - TripAdvisor review

1 lift working with full capacity.Breakfast was chaotic,poor equipment.check in they asked for children passports which I found unacceptable,minors shouldn’t show their ID.Overall the service was quite poor.

Monsieur , Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Mercure quemado resort & Spa. . Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Accor sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs.

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Other web-users rate our hotel

  • 373 reviews 9/10 Location
  • 736 reviews 7.4/10 Room
  • 1,071 reviews 8.3/10 Service
  • 14 reviews 6.4/10 WiFi
  • 353 reviews 5.8/10 Cleanliness
  • 285 reviews 6.8/10 Breakfast
  • 129 reviews 3.9/10 Amenities
  • 100 reviews 4.9/10 Pool

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