Mercure Quemado Resort Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 566 reviews

Mercure Quemado Resort Hotel - Image 1
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Description

Hotel extras

  • Waterfront hotel

  • Hotel in downtown area

  • Sunny swimming pool

  • Panoramic view of Quemado beach

  • Holistic SPA experience

Our accommodation(s)

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Hotel location

Mercure Quemado Resort Hotel

Place Mohamed V
32000 AL HOCEIMA
Morocco

GPS:35.24416, -3.927838

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT AL KHOZAMA

International restaurant where the buffet breakfast is served every morning. A la carte menu combining international flavors served at lunch and dinner

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  566 reviews

TripAdvisor Rating  4.4/5  824 reviews

Certificate of excellence 2024

Hociema beach

TripAdvisor rating 5.0/5

Rachid C TripAdvisor review

The view is breathtaking beach front balcony service very nice and friendly stuff The room is clean and relaxing The best part is the sunset it’s s just woow

Customer review rating 1.5/5

Fatim-zahra I. Couples - Confirmed reviews ALL

Unfortunately, our stay at Mercure Quemado Resort was disappointing, despite the hotel’s excellent location and the kindness of the staff. The sea view is beautiful, and the team was polite and welcoming, but the hotel itself is in urgent need of renovation. Most facilities look old, worn-out, and poorly maintained. Cleanliness was the biggest issue. Our room had dust everywhere, the toilet did not look properly cleaned, and the balcony was extremely dirty with spider webs and accumulated dirt. During our two-night stay, the cleaning service came once, but the result was very poor: they only made the bed and removed the towels without replacing them. They even left a used cleaning cloth behind, which had a strong, unpleasant smell. There was also a persistent odor of sewage and mold, especially noticeable in the bathroom and even stronger around the parking area. This made the stay uncomfortable and far from relaxing. Overall, we cannot recommend this hotel unless your only priority is the view and proximity to the sea.

Dear Fatim-zahra I., Thank you for taking the time to share your feedback regarding your recent experience at Hôtel Mercure Quemado Resort. We appreciate your kind words about our beautiful location and the hospitality of our staff. However, we regret to hear that your stay did not meet your expectations, particularly concerning cleanliness and maintenance. Your observations regarding the condition of the room and the cleaning service have been noted. We strive to maintain high standards in all aspects of our operations, and it is concerning to learn that we fell short during your visit. Regarding the unpleasant odors you experienced, we understand how this can impact your comfort and relaxation. We value your insights as they help us identify areas for improvement. We hope that you will consider giving us another opportunity in the future to provide you with a more satisfying experience. Best regards, Hôtel Mercure Quemado Resort

Customer review rating 5.0/5

Hamza B. Families - Confirmed reviews ALL

I would rate this place 10 stars. It’s just Wow. Everything was exceptional. Best location . The hospitality and team were super helpful from the reception (Yousra & Ayoub), housekeeping and bell desk ! The Restaurant waitress & bartender were super sweet! Outstanding rooms! Didn’t want to leave, They really make you feel like home. Highly highly recommend and will definitely be visiting again.

Dear Hamza B., Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the Hôtel Mercure Quemado Resort. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,

Customer review rating 5.0/5

Hajar A. Friends - Confirmed reviews ALL

Amazing with good servie from reception to cleaning every thing good

Customer review rating 0.5/5

Saad B. Families - Confirmed reviews ALL

Wasn’t a good stay , the elevator was not maintained, very old , we have been blocked there for 5min , the staff are asking for money for the towels . The breakfast was very simple and to much crowded . After that worst block at the elevator , we request for some water to be delivered to the Apartment two bed room , but nothing has been delivered, I goes to the bar to buy two bottles of water each on 35 DH . By the way I was reserving two rooms at the property, 1 at the hotel in addition of the second one at the apartment building .

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Other web-users rate our hotel

  • 402 reviews 8.8/10 Location
  • 763 reviews 5.2/10 Room
  • 1,227 reviews 8.7/10 Service
  • 50 reviews 1.9/10 WiFi
  • 331 reviews 2.3/10 Cleanliness
  • 216 reviews 4.5/10 Breakfast
  • 194 reviews 5.4/10 Comfort
  • 187 reviews 2.9/10 Amenities

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