Mercure London Heathrow Hotel 4 stars

Customer review rating 3.8/5 3,810 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure London Heathrow Hotel
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Hotel extras

  • 7 dedicated meeting rooms accommodating up to 180 guests

  • Located less than two miles from London Heathrow Airport

  • Borders Restaurant offers a choice of international cuisine

  • On-site leisure facilities available to all hotel guests

  • Nearby transport links to central London

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 4 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • LONDON HEATHROWPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Currency exchange
  • Porter
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Children's Club for 4 to 6 years
Business services
  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure London Heathrow Hotel

Shepiston Lane
Hayes
Middlesex
UB3 1LP
london
united kingdom

Tel: +442085736162

Fax: (+44)20/88481057

Check-in from 14h00

Check out up to 12h00

  • TRANSPORT FOR LONDON :  ROUTE 140 STATION ROAD

  • TRANSPORT FOR LONDON :  PICCADILLY T1,2 &3

  • By plane

    LONDON HEATHROW At 3.06km / 1.9 miles - Shuttle paying

  • By car

    MOTORWAY M4 JCT, 4 At 2.41km / 1.5 miles

  • By train

    HAYES AND HARLINGTON At 1.61km / 1 miles

GPS :51.494497, -0.430612

Our accommodation(s)

The 184 bedrooms have been designed with a contemporary look and feel yet comfortable and inviting for both business and leisure guests. Choose from standard, superior and privilege rooms, interconnecting and family rooms. All rooms are non-smoking and feature flat-screen TV with satellite channels, en-suite Grohe bath/ rain shower, mini fridge, laptop safe, hairdryer, air conditioning, heating, complimentary toiletries and tea and coffee making facilities.

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room with 1 queen-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room with 1 queen-size bed and 1 single pull-out bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room with 1 queen-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Deluxe Room with 1 king-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Non Smoking Room with 1 queen-size bed and Double sofa bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

BORDERS RESTAURANT

Type of cuisine: International

Borders Restaurant offers a versatile dining choice whether for formal or informal dining. The focus is on delivering a contemporary menu with emphasis on fresh and seasonal produce.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BORDERS BAR

Non contractual photo

Borders Bar showcases local as well as international favourites offering exceptional quality wines and beers at an affordable price. An extensive lounge menu and free WIFI are available all day until 11PM.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 150

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure London Heathrow Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

3,810 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,329 reviews

Good Stay, Good Location

Customer review rating 3.8/5

Peter J. H. Solo - 27/11/2020 Confirmed reviews ALL

No problems, No complaints.

Reasonable room, pity about the staff

Customer review rating 3.8/5

Anonymous Business - 22/11/2020 Confirmed reviews ALL

I was working late on an assignment 75 miles from home and needed a hotel for the night. The room was fine, but the staff on reception when I arrived at 11.30pm were unbelievably rude, at least one was - the other was helpful but not very accustomed to the hotel's computer. The rude man tried to charge me a different rate to what has been confirmed in advance, and then wouldn't give me a receipt when I paid. I would come back based on the room, but I can do without that kind of hostile hassle at 11.30pm.

Good stay

Customer review rating 3.8/5

Valentin Business - 06/11/2020 Confirmed reviews ALL

The pictures of the rooms from the website are not the same with the reality.

Comfortable stay in good location

Customer review rating 3.8/5

Julia Families - 26/10/2020 Confirmed reviews ALL

We had a family room with our 2 children. It was clean, spacious and comfortable. The breakfast options were good, despite the usual self service buffet not being available due to current restrictions. I was disappointed not to be informed at the time of booking that we had to pay for hotel parking (£12 per night) in addition to the cost of our stay.

Close to the airport

Customer review rating 3.8/5

Hilary C. Friends - 24/10/2020 Confirmed reviews ALL

We needed a place to stay for the night since we needed an overnight stay in between connections. This hotel is a short jaunt from the airport. The staff is very friendly and efficient.

Great staff

Customer review rating 3.8/5

Cleo R. Families - 14/10/2020 Confirmed reviews ALL

Walking into the Mecure Heathrow is always pleasant to be received by smiling & friendly staff. Always clean, comfortable rooms & reliable service. Thank you.

Good stay

Customer review rating 3.8/5

Maxson M. P. Solo - 13/10/2020 Confirmed reviews ALL

Was ok.

Great

Customer review rating 3.8/5

M P. Couples - 07/10/2020 Confirmed reviews ALL

Clean tidy hotel with easy close parking and very friendly and helpful staff

Excellent Guest Service

Customer review rating 3.8/5

Nicky T. Couples - 23/09/2020 Confirmed reviews ALL

We stayed either end of our holiday and used the parking. Jordan Grant, the FoH manager checked us in with a perfect mix of courtesy, professionalism and friendliness. The Hoppa transfers I'd booked on-line weren't available due to COVID but the hotel arranged a taxi transfer to the terminal. Jordan organised this - and arranged for our return transfer too...fantastic service and so considerate.

Good but could be better

Customer review rating 3.8/5

Anonymous Couples - 23/09/2020 Confirmed reviews ALL

The staff could not have been better or more friendly. I was able to check in early which was great. Unfortunately the lift wasn’t working during my stay which was a little inconvenient to say the least. I appreciate these things happen but we were told it would be fixed shortly, it wasn’t. Your website mentions relaxing with a cocktail in the evening. I was told you don’t serve cocktails. Either change your website or serve cocktails.

Satisfactory. Clean, comfortable room.

Customer review rating 3.8/5

Stewart Business - 23/09/2020 Confirmed reviews ALL

Friendly, helpful staff. Bar closed at 10 which I do understand but other guests seemed not to be aware. Secure & quiet hotel despite its proximity to the M4.

Pleasantcstay

Customer review rating 3.8/5

Dan Solo - 16/09/2020 Confirmed reviews ALL

Stayed for 1 night whilst visiting friends.

Legoland stay

Customer review rating 3.8/5

J B. Families - 07/09/2020 Confirmed reviews ALL

Nice room; clean ; comfortable but didn’t like plastic cutlery at breakfast

Convenient for a layover stay

Customer review rating 3.8/5

Anonymous Families - 31/08/2020 Confirmed reviews ALL

The staff tried their best. I think the room was satisfactory although there was dirt on the window sill, the room smelled a little musty and the shower door didn't close properly. Having to queue for breakfast was a bit annoying but I understand under the current circumstances it couldn't be avoided.

Helpful staff

Customer review rating 3.8/5

Anonymous Families - 30/08/2020 Confirmed reviews ALL

Jetlagged family of 5 needed an overnight stay. Staff were overwhelmed and our reservation did not go as planned, but they worked quickly to set us up in a way that met our needs ideally.

Good stay

Customer review rating 3.8/5

Laura R. Families - 26/08/2020 Confirmed reviews ALL

Room was great , decent size for a family . Breakfast needs to be better .

Good hotel.

Customer review rating 3.8/5

Anonymous Business - 19/08/2020 Confirmed reviews ALL

Very nice stay the only downside is the cost of the car park for Accor members.

Friendly and helpful staffs.

Customer review rating 3.8/5

Sarah Solo - 26/03/2020 Confirmed reviews ALL

The hotel was booked full, I was told to wait till 2pm, but the staff managed to checked me in early, and informative about the hotel service, will definitely cone back again!

Friendly helpful staff

Customer review rating 3.8/5

David A. Friends - 23/03/2020 Confirmed reviews ALL

Friendly staff, well positioned for our flight home to aus

Customer review rating 3.8/5

John Business - 22/03/2020 Confirmed reviews ALL

Very Castomer oriented service

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