Mercure London Heathrow Hotel 4 stars
Customer review rating (ALL Rating) 4.0/5 165 reviews
7 dedicated meeting rooms accommodating up to 180 guests
Located less than two miles from London Heathrow Airport
Borders Restaurant offers a choice of international cuisine
On-site leisure facilities available to all hotel guests
Nearby transport links to central London
ALLSAFE approved hotel
Shepiston Lane, Hayes, Middlesex
UB3 1LP LONDON
United Kingdom
TRANSPORT FOR LONDON: ROUTE 140 STATION ROAD
TRANSPORT FOR LONDON: PICCADILLY T1,2 &3
LONDON HEATHROW At 3km / 1 miles
MOTORWAY M4 JCT, 4 At 2.41km / 1.5 miles
HAYES AND HARLINGTON At 1.61km / 1 miles
GPS:51.494497, -0.430612
Check-in from - Check out up to
Borders Restaurant offers a versatile dining choice whether for formal or informal dining. The focus is on delivering a contemporary menu with emphasis on fresh and seasonal produce.
Borders Bar showcases local as well as international favourites offering exceptional quality wines and beers at an affordable price. An extensive lounge menu and free WIFI are available all day until 11PM.
On-site leisure facilities available to all hotel guests
Our versatile Thames suite with adjacent conservatory provides the perfect backdrop for your dream wedding. Our hotel is licensed to hold civil ceremonies and partnerships and we offer a wide range of flexible wedding packages for your bespoke wedding.
The 184 bedrooms have been designed with a contemporary look and feel yet comfortable and inviting for both business and leisure guests. Choose from standard, superior and privilege rooms, interconnecting and family rooms. All rooms are non-smoking and feature flat-screen TV with satellite channels, en-suite Grohe bath/ rain shower, mini fridge, laptop safe, hairdryer, air conditioning, heating, complimentary toiletries and tea and coffee making facilities.
Customer review rating 4.0/5
Anonymous Business - Confirmed reviews ALL
Dear Rachel M., We very much appreciate your comments regarding your stay at the Mercure London Heathrow Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager
Customer review rating 1.5/5
Anonymous Couples - Confirmed reviews ALL
Dear Ian C., Thank you for taking the time to tell us about your experience at the Mercure London Heathrow Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager
Always reliable and comfortable
TripAdvisor rating 5.0/5
Mary F TripAdvisor review
Dear Mary F, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are happy to know that you fully enjoyed your stay with us in all aspects and we would certainly share your feedback with the team. Please allow us to host your stay once again should you happen to be staying in the vicinity in the future. Regards, Front Office Manager
Ok stay
Customer review rating 2.5/5
Leilani Solo - Confirmed reviews ALL
Dear Leilani D., Thank you for taking the time to tell us about your experience at the Mercure London Heathrow Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager
Worst Accor Property
Customer review rating 1.5/5
Alan R. Couples - Confirmed reviews ALL
Dear Alan R., Thank you for taking the time to tell us about your experience at the Mercure London Heathrow Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager
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