Mercure London Heathrow Hotel 4 stars

Customer review rating (ALL Rating) 3.7/5 433 reviews

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Description

Hotel extras

  • 7 dedicated meeting rooms accommodating up to 180 guests

  • Located less than two miles from London Heathrow Airport

  • Borders Restaurant offers a choice of international cuisine

  • On-site leisure facilities available to all hotel guests

  • Nearby transport links to central London

Our accommodation(s)

Hotel location

Mercure London Heathrow Hotel

Shepiston Lane, Hayes, Middlesex
UB3 1LP LONDON
United Kingdom

GPS:51.494497, -0.430612

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BORDERS RESTAURANT

Borders Restaurant offers a versatile dining choice whether for formal or informal dining. The focus is on delivering a contemporary menu with emphasis on fresh and seasonal produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  433 reviews

TripAdvisor Rating  3.5/5  1,660 reviews

Good stay

Customer review rating 5.0/5

Kim H. Couples - Confirmed reviews ALL

Very pleasant friendly staff accomadation was lovely and clean .

Thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are happy to know that you fully enjoyed your stay with us in all aspects and would certainly share your feedback with the team. Please allow us to host your stay once again should you happen to be staying in the vicinity in the future. Regards, Mercure Team

Type of service expected in an ibis budget

Customer review rating 0.5/5

Lauren B. Business - Confirmed reviews ALL

We stood at reception for 10 minutes and even shouted hello into the office as no one at the reception desk. There was a traveller wedding taking place the night of our stay. For a hotel advertised as an airport hotel this seems counter productive as people book this hotel for an early night before a flight. The music went on until 11pm and could be heard from both our rooms despite asking for a quiet floor. To drown the music thudding out i tried to turn on the TV to discover no remote control in the room. I tried to call down to reception but was getting a beeping tone as though the line was switched off. I then proceeded to get re dressed to go down to reception to report the missing remote control. After another wait, the receptionist handed me a replacement and said to call if it did not work. I explained the phone wasn’t working properly and his response was it was switched off due to the music. He said the phone would work again once I returned to my room. The remote control did not work so I called down to reception and the gentlemen came up with a working replacement. Once settled into bed after the music stopped we then preceded to hear wedding guests shouting and running up and down the halls until the early hours of the morning. Will not be using this hotel again and will be advising others to avoid

Thank you for your feedback following your recent stay at the Mercure London Heathrow Hotel. We appreciate you taking the time to share your complete experience with us. We take all feedback seriously and will use your comments as an opportunity to review and improve our services accordingly. We hope that you can give us another chance in the future so that we can restore your faith in us. Please do not hesitate to contact us should you have any further queries or require further assistance. Kind regards , Mercure London Heathrow Team

Lovely stay!

Customer review rating 5.0/5

Anca M. Business - Confirmed reviews ALL

I had a very pleasant experience during my stay! The staff was helpful and welcoming trying to accommodate me at their best. The rooms were spacious, clean and cozy. The food was delicious and diverse offering vegan options. I truly enjoyed my stay and I do recommend this hotel! Thank you Mercure Hotel!

Thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are happy to know that you fully enjoyed your stay with us in all aspects and would certainly share your feedback with the team. Please allow us to host your stay once again should you happen to be staying in the vicinity in the future. Regards, Mercure Team

Never again

TripAdvisor rating 2.0/5

anglermanjohn66 TripAdvisor review

We stayed for one night which was one night too many! 4 star??! Its no more than 2 at most. Dreadful tiny rooms. Noisy generator outside the bedroom window. Bathroom sub standard with very cheap decor. Absolutely no where near 4 star. Completely misrepresented on the holidays extra site. Would definitely not stay here again. Definately not recomended. Best bit was collecting our car after our holiday to get away from it. Worst night sleep ever too with slamming doors and people running up and down the hallway at 1am, 2am, 3am and 4am. This should be monitored by staff. Mercure should hang their heads in shame. Dire. It was clean to a certain degree.

Good stay, comfortable room.

Customer review rating 3.5/5

Connie B. Solo - Confirmed reviews ALL

I was very satisfied with the room & the reception staff. I think though that some improvements are needed with regard to the bar offering and the restaurant. When I got to breakfast on Sunday morning there were lots of dirty dishes piled up & there were no more glasses for juice. I also think the staff need not make excuses when asked for something. I had to make a fuss in order to get a cappuccino because apparently the coffee machine was turned off.

Thank you for your feedback following your recent stay at the Mercure London Heathrow Hotel. We appreciate you taking the time to share your complete experience with us. We take all feedback seriously and will use your comments as an opportunity to review and improve our services accordingly. We hope that you can give us another chance in the future so that we can restore your faith in us. Please do not hesitate to contact us should you have any further queries or require further assistance. Kind regards , Mercure London Heathrow Team

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Other web-users rate our hotel

  • 658 reviews 7/10 Location
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  • 549 reviews 3.5/10 Cleanliness
  • 434 reviews 5.6/10 Food
  • 323 reviews 5.5/10 Value

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