Mercure London Heathrow Hotel 4 stars

Customer review rating 3.8/5 3,830 reviews

ALLSAFE approved hotel

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Mercure London Heathrow Hotel
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+ 19 Services

Hotel extras

  • 7 dedicated meeting rooms accommodating up to 180 guests

  • Located less than two miles from London Heathrow Airport

  • Borders Restaurant offers a choice of international cuisine

  • On-site leisure facilities available to all hotel guests

  • Nearby transport links to central London

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 4 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • LONDON HEATHROWPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Currency exchange
  • Porter
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Children's Club for 4 to 6 years
Business services
  • 7 Meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Hotel location

Mercure London Heathrow Hotel

Shepiston Lane
Hayes
Middlesex
UB3 1LP london
united kingdom

Tel: +442085736162

Fax: (+44)20/88481057

Check-in from 14h00

Check out up to 12h00

  • TRANSPORT FOR LONDON :  ROUTE 140 STATION ROAD

  • TRANSPORT FOR LONDON :  PICCADILLY T1,2 &3

  • By plane

    LONDON HEATHROW At 3.06km / 1.9 miles - Shuttle paying

  • By car

    MOTORWAY M4 JCT, 4 At 2.41km / 1.5 miles

  • By train

    HAYES AND HARLINGTON At 1.61km / 1 miles

GPS :51.494497, -0.430612

Our accommodation(s)

The 184 bedrooms have been designed with a contemporary look and feel yet comfortable and inviting for both business and leisure guests. Choose from standard, superior and privilege rooms, interconnecting and family rooms. All rooms are non-smoking and feature flat-screen TV with satellite channels, en-suite Grohe bath/ rain shower, mini fridge, laptop safe, hairdryer, air conditioning, heating, complimentary toiletries and tea and coffee making facilities.

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room with 1 queen-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room with 1 queen-size bed and 1 single pull-out bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room with 1 queen-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Deluxe Room with 1 king-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Non Smoking Room with 1 queen-size bed and Double sofa bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

BORDERS RESTAURANT

Type of cuisine: International

Borders Restaurant offers a versatile dining choice whether for formal or informal dining. The focus is on delivering a contemporary menu with emphasis on fresh and seasonal produce.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BORDERS BAR

Non contractual photo

Borders Bar showcases local as well as international favourites offering exceptional quality wines and beers at an affordable price. An extensive lounge menu and free WIFI are available all day until 11PM.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 150

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure London Heathrow Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

3,830 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,333 reviews

Great, Convenient location.

Customer review rating 4.0/5

Dean H. Business - 31/03/2021 Confirmed reviews ALL

Well run hotel, with everything you need for a short Stay, friendly helpful staff, reasonably priced and a good standard ,parking bit of an issue ( cost) etc..

Good size room

Customer review rating 4.0/5

Clara G. Business - 27/03/2021 Confirmed reviews ALL

Very comfortable and room was of good size

5 mins from work place

Customer review rating 4.5/5

Graham B. Business - 21/03/2021 Confirmed reviews ALL

All rooms are excellently sized, the only problem is every room I seem to have been in there is a leak out of the bath/shower.

Business stay

Customer review rating 5.0/5

Barry B. Business - 21/03/2021 Confirmed reviews ALL

Excellent front of house staff. ( Jordan inparticular) will be staying for a while in future. Looking forward to the hotel functioning with some normality

Great Staff

Customer review rating 4.5/5

Dave Business - 13/03/2021 Confirmed reviews ALL

During these uncertain times one thing i can be certain of is a warm welcome from the staff at this hotel

Mr

Customer review rating 4.0/5

Ugo M. Solo - 10/03/2021 Confirmed reviews ALL

I was satisfied with the environment and the room was clean and standard.

Felt safe and well cared for in these difficult times

Customer review rating 4.5/5

S. P. Business - 07/03/2021 Confirmed reviews ALL

Really well received at check-in. Great smiling face by receptionist who made me feel at ease. Room was tidy and clean. Overall a reta experience

5 mins from work place

Customer review rating 5.0/5

Graham B. Business - 14/02/2021 Confirmed reviews ALL

Great, friendly staff and room cleaned every day. With all the restrictions in place nothing much else going on but you can still get food and drink delivered to your rooms.

Great staff

Customer review rating 4.5/5

David K. Business - 11/02/2021 Confirmed reviews ALL

During this horrible covid crisis the Heathrow Mercury has been a welcoming home from home for some workers. Friendly staff are always welcoming

Cosy room

Customer review rating 3.0/5

Michael Business - 31/01/2021 Confirmed reviews ALL

Nice room, soundproofed from the M4 outside

Dear Michael R., Thank you for taking the time to tell us about your experience at the Mercure London Heathrow Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Good stay

Customer review rating 4.5/5

H R. Business - 31/01/2021 Confirmed reviews ALL

I had a good stay, have been working locally and needed somewhere that felt safe and comfortable. The staff were welcoming and helpful and the room comfortable.

Dear Heather R., We very much appreciate your comments regarding your stay at the Mercure London Heathrow Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Pleasant

Customer review rating 4.5/5

Dylan J. Families - 17/01/2021 Confirmed reviews ALL

Given the circumstances, the staff did well to provide the necessities

Yes it was a lot better than average

Customer review rating 4.0/5

Shiraz R. Business - 11/01/2021 Confirmed reviews ALL

It was quite little nice hotel the staff were great and helpful they deserve promotion and are very kind people sorted the rooms their and then

Good value

Customer review rating 4.5/5

Steven Business - 24/12/2020 Confirmed reviews ALL

Early check in...upgraded...welcome drink...all was honored...thank you

Fire alarm

Customer review rating 1.0/5

Sam C. Solo - 20/12/2020 Confirmed reviews ALL

As i was asleep on the one night a fire alarm went off 4 times waking me up and struggling to get back to sleep.and had to be up.early the next morning

I recommend it

Customer review rating 5.0/5

Sebi Business - 29/11/2020 Confirmed reviews ALL

It was ok. Nice and cost.

Good Stay, Good Location

Customer review rating 5.0/5

Peter J. H. Solo - 27/11/2020 Confirmed reviews ALL

No problems, No complaints.

Reasonable room, pity about the staff

Customer review rating 2.5/5

Anonymous Business - 22/11/2020 Confirmed reviews ALL

I was working late on an assignment 75 miles from home and needed a hotel for the night. The room was fine, but the staff on reception when I arrived at 11.30pm were unbelievably rude, at least one was - the other was helpful but not very accustomed to the hotel's computer. The rude man tried to charge me a different rate to what has been confirmed in advance, and then wouldn't give me a receipt when I paid. I would come back based on the room, but I can do without that kind of hostile hassle at 11.30pm.

Good stay

Customer review rating 4.0/5

Valentin Business - 06/11/2020 Confirmed reviews ALL

The pictures of the rooms from the website are not the same with the reality.

Comfortable stay in good location

Customer review rating 4.0/5

Julia Families - 26/10/2020 Confirmed reviews ALL

We had a family room with our 2 children. It was clean, spacious and comfortable. The breakfast options were good, despite the usual self service buffet not being available due to current restrictions. I was disappointed not to be informed at the time of booking that we had to pay for hotel parking (£12 per night) in addition to the cost of our stay.

Our most recent 20 reviews

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