Mercure London Heathrow Hotel

Where to even start?! *Beds - The worst we have ever slept on and caused our backs to be so sore for days on end. *Room - Tired, battered and freezing!! It might have been September but it was so cold! The AC wasn’t on so no idea how it was that cold! In the end we had to put the heating on but I still had to sleep under the covers and it didn’t warm up much despite the thermostat saying 30! I call BS! We could also hear people several rooms away and they talked all night! *Staff - Friendly - However when we asked them to book us a taxi, they booked us an unlicensed one, so when there were roadworks to T3 the taxi wasn’t able to drive in the bus lane, this meant a 12 minute journey took 1 hour. Luckily we had left ourselves enough time really or we may have missed our flight. *Hotel Itself - It needs bulldozing and starting again! This is by far THE worst hotel I have ever stayed in and I feel sick thinking I have paid to stay there! We will never stay there again, even if someone paid me!

Hotel reception looked ok & check in no problem. However our room on the ground floor was a very small double with little room to store luggage. The carpet was very stained & the bed was the worst I’ve slept in. The whole room needed refurbishment as did the rest of the decor leading to our room. Did not use bar or restaurant. Booked as an airport & parking deal but would not stay here again & not good value.

The first room we had was on the ground floor with a broken window (which wouldn't close or lock) - clearly not ideal. So back to reception we went, and we were issued with a new room. The second room was already occupied, judging by the alarmed shouts from the people we woke up (or, I suspect, interrupted mid...erm...business) when we walked in to it. So back to reception we went, and we were issued with another new room. The third room was fine. We arrived at 10:30 pm, left at 7:30 am, didn't use the bar or restaurant, so cannot comment on those. But having seen three rooms within that short space of time, feel qualified to say that whilst on the surface, this seems like a pretty smart hotel, once you're through the lobby area, however, it's tired, dated, and in need of a massive refresh. Decor is dated, sinks were cracked, and everything's a little bit unloved.

Told we had an upgraded room. However it seems reception say this to every guest. ( See Trip Advisor reviews) but was actually dark and dingy. Worse it was above reception and the Sikh wedding party. I complained about the music volume at 10.30, told it would be reduced at 23.00. Did not happen, complained again told it would reduce at 23.30. Did not happen loud drumming continued until 00.20. Reception staff told me nothing could be done. Clearly one group of guests was favoured over those of other guests. Got at most 5 hours sleep before inter continental flight Emailed hotel with my complaint on leaving. 72 hours on still not received even an acknowledgment , but instead a guest satisfaction survey. My advice is not to stay at this Hotel . I certainly will never stay there again.

I booked a large room with a double bed and got assigned a very small with a single bed. The receptionist did not care about it and had a group arriving so I was supposed to move on. The smell in the room… awful. So is the humidity in the room. And do not try to turn on the AC: you won’t be able to breathe anymore… The staff is unfriendly, not willing to help at all. And do not try their “restaurant” except if you’re into very poor service and food.