Mercure London Heathrow Hotel

Mercure London Heathrow Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 165 reviews

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Description

Hotel extras

  • 7 dedicated meeting rooms accommodating up to 180 guests

  • Located less than two miles from London Heathrow Airport

  • Borders Restaurant offers a choice of international cuisine

  • On-site leisure facilities available to all hotel guests

  • Nearby transport links to central London

ALLSAFE approved hotel

Hotel location

Mercure London Heathrow Hotel

Shepiston Lane, Hayes, Middlesex
UB3 1LP LONDON
United Kingdom

Telephone +44 20 8573 6162

Fax +44 20 8848 1057

  • TRANSPORT FOR LONDON:  ROUTE 140 STATION ROAD

  • TRANSPORT FOR LONDON:  PICCADILLY T1,2 &3

  • By plane

    LONDON HEATHROW At 3km / 1 miles

  • By car

    MOTORWAY M4 JCT, 4 At 2.41km / 1.5 miles

  • By train

    HAYES AND HARLINGTON At 1.61km / 1 miles

GPS:51.494497, -0.430612

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

BORDERS RESTAURANT

Borders Restaurant offers a versatile dining choice whether for formal or informal dining. The focus is on delivering a contemporary menu with emphasis on fresh and seasonal produce.

Our accommodation(s)

The 184 bedrooms have been designed with a contemporary look and feel yet comfortable and inviting for both business and leisure guests. Choose from standard, superior and privilege rooms, interconnecting and family rooms. All rooms are non-smoking and feature flat-screen TV with satellite channels, en-suite Grohe bath/ rain shower, mini fridge, laptop safe, hairdryer, air conditioning, heating, complimentary toiletries and tea and coffee making facilities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  165 reviews

TripAdvisor Rating  3.5/5  1,422 reviews

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Comfortable rooms but parking is on the expensive side at £17 a night

Dear Rachel M., We very much appreciate your comments regarding your stay at the Mercure London Heathrow Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

had already paid online but was told this an error and had to pay. On returning home found that I had paid twice. Fire alarm sounded around 6am for a few seconds and then went off. No apology from hotel staff

Dear Ian C., Thank you for taking the time to tell us about your experience at the Mercure London Heathrow Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Always reliable and comfortable

TripAdvisor rating 5.0/5

Mary F TripAdvisor review

It's tough after COVID for all service industries. Everyone was great and the room was clean and comfortable. The food in the restaurant was great as was the service. What did I miss? I had a free drink ticket given to me but they said they couldn't take it at the restaurant. I'm not clear why. And I miss the airport shuttle! Cabs are expensive!

Dear Mary F, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are happy to know that you fully enjoyed your stay with us in all aspects and we would certainly share your feedback with the team. Please allow us to host your stay once again should you happen to be staying in the vicinity in the future. Regards, Front Office Manager

Ok stay

Customer review rating 2.5/5

Leilani Solo - Confirmed reviews ALL

Room was clean. Phone didnt work, asked the front desk to fix it, they never came up. Went to the restaurant was ignored for 25 minutes, asked if they were open. Girl asked do you want food or just to sit. I said food, she went in the kitchen and didnt come back. I kept getting told I dont have authorization to order food, didnt know what that means. So I ended up going out to get food everyday.

Dear Leilani D., Thank you for taking the time to tell us about your experience at the Mercure London Heathrow Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

Worst Accor Property

Customer review rating 1.5/5

Alan R. Couples - Confirmed reviews ALL

This property needs to be upgraded and the staff need to take lessons in customer relationHave been coming here for about 10 years now but sad to say no more.Lift has not worked for the last 6 years si have to carry our suitcases up the stairs with no help from staff.We are aged over 70 and when we asked for help they said we do not have porters

Dear Alan R., Thank you for taking the time to tell us about your experience at the Mercure London Heathrow Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

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