Mercure London Heathrow Hotel 4 stars

Customer review rating (ALL Rating) 3.6/5 422 reviews

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Description

Hotel extras

  • 7 dedicated meeting rooms accommodating up to 180 guests

  • Located less than two miles from London Heathrow Airport

  • Borders Restaurant offers a choice of international cuisine

  • On-site leisure facilities available to all hotel guests

  • Nearby transport links to central London

Our accommodation(s)

Hotel location

Mercure London Heathrow Hotel

Shepiston Lane, Hayes, Middlesex
UB3 1LP LONDON
United Kingdom

GPS:51.494497, -0.430612

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BORDERS RESTAURANT

Borders Restaurant offers a versatile dining choice whether for formal or informal dining. The focus is on delivering a contemporary menu with emphasis on fresh and seasonal produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  422 reviews

TripAdvisor Rating  3.5/5  1,662 reviews

Friendly, helpful staff

Customer review rating 4.0/5

Alan &. R. Couples - Confirmed reviews ALL

Building old could do with a renovation. Staff very helpful 😄 Bed omfortable

Thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are happy to know that you fully enjoyed your stay with us in all aspects and would certainly share your feedback with the team. Please allow us to host your stay once again should you happen to be staying in the vicinity in the future. Regards, Mercure Team

DONT BOOK THIS HOTEL

TripAdvisor rating 1.0/5

Steph V TripAdvisor review

This is the worst hotel I've ever had the misfortune to stay in. Our first room was shocking. Filthy. Dated. Noisy. Stained. So bad we considered driving home snd coming back next morning for our flight. This room should have not been capable of being let. Spoke to reception who kindly upgraded us to a superior Room. Whilst this room was better. The bathroom left a lot to be desired. Furniture was still stained. Honestly I have no idea how hotels get away with charging high prices for this standard.

DO NOT STAY AT THIS STRANGE HOTEL

TripAdvisor rating 1.0/5

Rachel M TripAdvisor review

Such a strange place and staff. Not worth the money. I found them all very distracted, vacant and nonchalant. Do not stay here. I wish I read the reviews first before I booked and stayed. There is a reason why it is so cheap for London . The rooms are old and tired, it is only a franchise of the brand Mercure. It is not part of Mercure’s managed estate. The receptionist is the rudest and most unprofessional person I have encountered in many, many years of travelling the UK on a weekly basis. It is NOT a 4* hotel. A 2* at best. Team need URGENT training and need to be performance managed as they certainly do NOT have the guest at the heart of everything they do. It’s every man for themselves at this B&B.

It fit what we needed

Customer review rating 3.5/5

Emma Families - Confirmed reviews ALL

When making the reservation, the staff member we dealt with was very helpful. We simply needed a place to stay after arriving in London late at night. Unfortunately when we entered the room on the night, it smelt of cigarette smoke. The windows were open so unsure if drifted from outside or a previous tenant had been smoking but we were not impressed, given we are non-smokers ourselves. Other than that, the beds were comfy and it fit our needs. Very far from public transport though, which was not fun the next day to get to the train station.

Thank you for your feedback following your recent stay at the Mercure London Heathrow Hotel. We appreciate you taking the time to share your complete experience with us. We take all feedback seriously and will use your comments as an opportunity to review and improve our services accordingly. We hope that you can give us another chance in the future so that we can restore your faith in us. Please do not hesitate to contact us should you have any further queries or require further assistance. Kind regards , Mercure London Heathrow Team

Very bad service

Customer review rating 0.5/5

Amin Couples - Confirmed reviews ALL

Reception it’s never available some receptionist don’t even know ALL BENEFITS, Reception will never pick up the phone bar staff does not know English rooms are outdated you can hear any noise made from people above you but do not try to contact reception as they will not pick up you will have to get dressed and personally go out

Thank you for your feedback following your recent stay at the Mercure London Heathrow Hotel. We appreciate you taking the time to share your complete experience with us. We take all feedback seriously and will use your comments as an opportunity to review and improve our services accordingly. We hope that you can give us another chance in the future so that we can restore your faith in us. Please do not hesitate to contact us should you have any further queries or require further assistance. Kind regards , Mercure London Heathrow Team

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Other web-users rate our hotel

  • 618 reviews 7/10 Location
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  • 590 reviews 3.9/10 Comfort
  • 549 reviews 3.4/10 Cleanliness
  • 413 reviews 5.6/10 Food
  • 325 reviews 3.4/10 Amenities

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