Mercure London Heathrow Hotel 4 stars

I had a good night but I found the room was short with some tea, milk.,hair dryer where I had to call the receptionist few times. It will be easier if the TV remote has some instructions. Over all I will stay again as it was convenient for me. Thanks

The staf were amazing the room was not how described when booked and the banging pipes behind the head board made it a terrible sleep and the air con unit I think it was placed on a roof rite outside our window was horrible all night on and off the machine noise was appalling

Staff were brilliant and gave us a warm welcome. Check in was effortless. Room was clean. The hotel itself is in need of an update/renovation as the decor was very jaded and chipped.

Hotel not answering to emails, receipt not given at front desk and refund of 50 Gbp not received yet. Contact the hotel by email and no answer from their side, very disappointing. Most likely is the worst experience with Accor hotel.

Hotel's ok room wise and convenient for heathrow and other public transport, just the unexpected part the hour wait for food when around us other people were not only being served food but also finishing the same, complained at the bar and they apologised and gave a free drink however still had another 30 minutes wait with two small children, ordered food again the following night, hotel was pretty full due to 3 coach parties arriving, somehow on a busy night the food took all of 20 minutes. Reception were not helpful when checking out

Worst experience I have ever had, and I travel a lot.

Nice rooms dreadful corridors. Food still left outside rooms. Dirty.

Room given was very small.

My room was at the back (in the old wing) facing the motorway but luckily wasn't too noisy from traffic. Room was compact but perfectly functional and the bed and pillows were comfy. The radiator in the bedroom worked really well and quickly, but there was no heating in the bathroom, reception told me all the heated towel rails had all been disconnected. At least the shower and bath water was lovely and hot with a good pressure and it is really nice to have a bath tub and really good to have handrails on the bath. However the sink tap leaked quite badly. And I was surprised the tea and coffee was unbranded, and wasn't the best!! It's really nice that the hotel has a gym. Reception staff were friendly and helpful.

Nicholas at reception was very abrupt. He lets the rest of the friendly reception team down. I queried what benefits I would receive when reach Accor silver at this stay and he refused to look into it, he said im 'just' classic. ive stayed alot recently to built up loyalty and now i may go to hilton instead as i also staying lots there to gain loyalty points. I offered to allow a lady in front of me as her key didnt work and needed re issuing and he ignored me and ignored her. Very rude for front of house staff.

Spot on

The welcome was good, room clean and warm. Ate in the restaurant and the food was good and service great. The problem started in the middle of the night. My room was next to what seemed to be a maintenance or security room and I was disturbed several times during the night by the crackling and beeping if a security radio, loud talking and slamming doors. I mentioned it at checkout just for feedback and was told that it must have been a guest as there was a known noisy guest on my corridor. I’m pretty certain it wasn’t a guest due to the type of noise I could hear, but if it was a guest then that means the hotel knowingly took a booking from someone likely to create a disturbance and did nothing to manage the issue. Very disappointed.

The room was comfortable but the restaurant service was very slow and our order was wrong

Comfortable, clean room and I had a good night's sleep.

Travelling from Heathrow on an early morning may be as hassle ,a stay in the Mercure hotels was for me a great altternative and worh its money completely . Rooms aart spacious and sound proof and the restaurant offered some great food