Mercure London Heathrow Hotel

Mercure London Heathrow Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 261 reviews

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Hotel extras

  • 7 dedicated meeting rooms accommodating up to 180 guests

  • Located less than two miles from London Heathrow Airport

  • Borders Restaurant offers a choice of international cuisine

  • On-site leisure facilities available to all hotel guests

  • Nearby transport links to central London

ALLSAFE approved hotel

Hotel location

Mercure London Heathrow Hotel

Shepiston Lane, Hayes, Middlesex
UB3 1LP LONDON
United Kingdom

GPS:51.494497, -0.430612

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

BORDERS RESTAURANT

Borders Restaurant offers a versatile dining choice whether for formal or informal dining. The focus is on delivering a contemporary menu with emphasis on fresh and seasonal produce.

Our accommodation(s)

The 184 bedrooms have been designed with a contemporary look and feel yet comfortable and inviting for both business and leisure guests. Choose from standard, superior and privilege rooms, interconnecting and family rooms. All rooms are non-smoking and feature flat-screen TV with satellite channels, en-suite Grohe bath/ rain shower, mini fridge, laptop safe, hairdryer, air conditioning, heating, complimentary toiletries and tea and coffee making facilities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  261 reviews

TripAdvisor Rating  3.5/5  1,464 reviews

If I could give 0 I would!

TripAdvisor rating 1.0/5

FoodieMcFoodface Couples - TripAdvisor review

Where to even start?! *Beds - The worst we have ever slept on and caused our backs to be so sore for days on end. *Room - Tired, battered and freezing!! It might have been September but it was so cold! The AC wasn’t on so no idea how it was that cold! In the end we had to put the heating on but I still had to sleep under the covers and it didn’t warm up much despite the thermostat saying 30! I call BS! We could also hear people several rooms away and they talked all night! *Staff - Friendly - However when we asked them to book us a taxi, they booked us an unlicensed one, so when there were roadworks to T3 the taxi wasn’t able to drive in the bus lane, this meant a 12 minute journey took 1 hour. Luckily we had left ourselves enough time really or we may have missed our flight. *Hotel Itself - It needs bulldozing and starting again! This is by far THE worst hotel I have ever stayed in and I feel sick thinking I have paid to stay there! We will never stay there again, even if someone paid me!

First & Last Stay

TripAdvisor rating 2.0/5

Voyage598223 Couples - TripAdvisor review

Hotel reception looked ok & check in no problem. However our room on the ground floor was a very small double with little room to store luggage. The carpet was very stained & the bed was the worst I’ve slept in. The whole room needed refurbishment as did the rest of the decor leading to our room. Did not use bar or restaurant. Booked as an airport & parking deal but would not stay here again & not good value.

A bit of a 'fur coat and no knickers' hotel

TripAdvisor rating 3.0/5

Giles B Families - TripAdvisor review

The first room we had was on the ground floor with a broken window (which wouldn't close or lock) - clearly not ideal. So back to reception we went, and we were issued with a new room. The second room was already occupied, judging by the alarmed shouts from the people we woke up (or, I suspect, interrupted mid...erm...business) when we walked in to it. So back to reception we went, and we were issued with another new room. The third room was fine. We arrived at 10:30 pm, left at 7:30 am, didn't use the bar or restaurant, so cannot comment on those. But having seen three rooms within that short space of time, feel qualified to say that whilst on the surface, this seems like a pretty smart hotel, once you're through the lobby area, however, it's tired, dated, and in need of a massive refresh. Decor is dated, sinks were cracked, and everything's a little bit unloved.

Dear Giles, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are disappointed to see that you found our level of product and services not fully up to your expectations. We would be grateful if you can tell us about areas of improvement so that we can carry out the necessary procedures. This is to inform you that the property is covered 24/7 by an onsite Duty Manager who can respond to all issues, problems or queries. Please feel free to inform us if we can be of any further assistance. Regards, Front Office Manager

Treated with contempt

Customer review rating 0.5/5

David M. Couples - Confirmed reviews ALL

Told we had an upgraded room. However it seems reception say this to every guest. ( See Trip Advisor reviews) but was actually dark and dingy. Worse it was above reception and the Sikh wedding party. I complained about the music volume at 10.30, told it would be reduced at 23.00. Did not happen, complained again told it would reduce at 23.30. Did not happen loud drumming continued until 00.20. Reception staff told me nothing could be done. Clearly one group of guests was favoured over those of other guests. Got at most 5 hours sleep before inter continental flight Emailed hotel with my complaint on leaving. 72 hours on still not received even an acknowledgment , but instead a guest satisfaction survey. My advice is not to stay at this Hotel . I certainly will never stay there again.

Dear David M., Thank you for taking the time to tell us about your experience at the Mercure London Heathrow Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

Poor service, awful room, noisy hotel

TripAdvisor rating 1.0/5

497damieng Business - TripAdvisor review

I booked a large room with a double bed and got assigned a very small with a single bed. The receptionist did not care about it and had a group arriving so I was supposed to move on. The smell in the room… awful. So is the humidity in the room. And do not try to turn on the AC: you won’t be able to breathe anymore… The staff is unfriendly, not willing to help at all. And do not try their “restaurant” except if you’re into very poor service and food.

Dear 497damieng, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are disappointed to see that you found our level of product and services not fully up to your expectations. We would be grateful if you can tell us about areas of improvement so that we can carry out the necessary procedures. This is to inform you that the property is covered 24/7 by an onsite Duty Manager who can respond to all issues, problems or queries. Please feel free to inform us if we can be of any further assistance. Regards, Front Office Manager

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