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Mercure London Heathrow Hotel 4 stars

Customer review rating 3.8/5 3,783 reviews

Mercure London Heathrow Hotel
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+ 19 Services
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Hotel extras

  • 7 dedicated meeting rooms accommodating up to 180 guests

  • Located less than two miles from London Heathrow Airport

  • Borders Restaurant offers a choice of international cuisine

  • On-site leisure facilities available to all hotel guests

  • Nearby transport links to central London

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 4 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • LONDON HEATHROWPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Currency exchange
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Children's Club for 4 to 6 years
Business services
  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

In response to COVID-19 and government guidelines we have closed the hotel except for key workers and government approved bookings. Our thoughts remain with everyone impacted around the world. We look forward to welcoming you back soon.

Hotel location

Mercure London Heathrow Hotel

Shepiston Lane
Hayes
Middlesex
UB3 1LP
london
united kingdom

Tel: +442085736162

Fax: (+44)20/88481057

Contact email

Check-in from 14h00

Check out up to 12h00

  • TRANSPORT FOR LONDON :  ROUTE 140 STATION ROAD

  • TRANSPORT FOR LONDON :  PICCADILLY T1,2 &3

  • By plane

    LONDON HEATHROW At 3.06km / 1.9 miles - Shuttle paying

  • By car

    MOTORWAY M4 JCT, 4 At 2.41km / 1.5 miles

  • By train

    HAYES AND HARLINGTON At 1.61km / 1 miles

GPS :51.494497, -0.430612

Our accommodations

The 184 bedrooms have been designed with a contemporary look and feel yet comfortable and inviting for both business and leisure guests. Choose from standard, superior and privilege rooms, interconnecting and family rooms. All rooms are non-smoking and feature flat-screen TV with satellite channels, en-suite Grohe bath/ rain shower, mini fridge, laptop safe, hairdryer, air conditioning, heating, complimentary toiletries and tea and coffee making facilities.

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room with 1 queen-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room with 1 queen-size bed and 1 single pull-out bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room with 1 queen-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Deluxe Room with 1 king-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Non Smoking Room with 1 queen-size bed and Double sofa bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

BORDERS RESTAURANT

Type of cuisine: International

Borders Restaurant offers a versatile dining choice whether for formal or informal dining. The focus is on delivering a contemporary menu with emphasis on fresh and seasonal produce.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BORDERS BAR

Non contractual photo

Borders Bar showcases local as well as international favourites offering exceptional quality wines and beers at an affordable price. An extensive lounge menu and free WIFI are available all day until 11PM.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 150 m²

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure London Heathrow Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

3,783 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,314 reviews

Friendly and helpful staffs.

Customer review rating 3.8/5

Sarah Solo - 26/03/2020 Confirmed reviews ALL

The hotel was booked full, I was told to wait till 2pm, but the staff managed to checked me in early, and informative about the hotel service, will definitely cone back again!

Friendly helpful staff

Customer review rating 3.8/5

David A. Friends - 23/03/2020 Confirmed reviews ALL

Friendly staff, well positioned for our flight home to aus

Customer review rating 3.8/5

John Business - 22/03/2020 Confirmed reviews ALL

Very Castomer oriented service

Customer review rating 3.8/5

Anonymous Couples - 21/03/2020 Confirmed reviews ALL

Good stay for a day room

Bad stay for the 2nd time

Customer review rating 3.8/5

Ammar S. Business - 20/03/2020 Confirmed reviews ALL

It is not the first time to get a small room fully with smoking smell. I confirm with the front desk that I need a clean room it looks this the way how they treated me for the second time

Clean and functional.

Customer review rating 3.8/5

Anonymous Solo - 17/03/2020 Confirmed reviews ALL

Good. With one major reservation: the early morning call I requested was never made. In my case this was no problem, bit as an airport hotel this is an unforgivable failure.

Great stay, excellent location

Customer review rating 3.8/5

Dan M. Solo - 16/03/2020 Confirmed reviews ALL

I was staying briefly near Heathrow and this hotel was terrific. Highly recommend !

Customer review rating 3.8/5

Anonymous Couples - 15/03/2020 Confirmed reviews ALL

Bed only. Very brief, late arrival, early departure for Heathrow flight. Served its purpose very well.

Heathrow stay

Customer review rating 3.8/5

Alan Couples - 11/03/2020 Confirmed reviews ALL

Nice hotel with pleasant and helpful staff members.

Customer review rating 3.8/5

Angela A. Families - 10/03/2020 Confirmed reviews ALL

Not a great stay. A few different issues made it not the best experience.

Customer review rating 3.8/5

Funmilola S. Solo - 10/03/2020 Confirmed reviews ALL

Fantastic service at d lobby and dinning ,room cleaners were nice and prompt when I complained about d milk clotting in d milk

Great staff very helpful

Customer review rating 3.8/5

Ali M. Business - 09/03/2020 Confirmed reviews ALL

Very helpful staff, clean well equipped room, lovely bed. Thank you!

Good location

Customer review rating 3.8/5

Rosario R. Business - 06/03/2020 Confirmed reviews ALL

The room had all the conforts needed for a night but it was too cold especially in the bathroom where the window didn’t seal proerly

Well located

Customer review rating 3.8/5

C. S. Solo - 04/03/2020 Confirmed reviews ALL

Great staff reasonable price. Not sure why you take preauthorisation of £30 on my card on top of my room tariff, and then wait 3 days to give it me back. Card transactions are instant these days. No excuse except what a great way to make money for your company. I'm a hotel owner and wouldn't do this to my guests

Comfortable

Customer review rating 3.8/5

David S. Business - 03/03/2020 Confirmed reviews ALL

Everything very good restaurant a bit expensive

Appeared to be well located

Customer review rating 3.8/5

Janet B. Couples - 01/03/2020 Confirmed reviews ALL

We were very disappointed. Our car was vandalized whilst in the car park. The staff attitude left much to be desired. Tow octogenarians were traumatized not to be able to go home because the catalytic converter had been stolen. We sat in the lobby for two hours waiting for the RAC engineer to come. We were not offered a drink, and no one asked whether we were alright or not. We were given free extra time to leave the car in the car park whilst we tried to sort things

Disappointing (Bullying, pathetic behaviour)

Customer review rating 3.8/5

Anonymous Business - 28/02/2020 Confirmed reviews ALL

Door incessantly hammered and banged at 9. 30am by house keeping and staff (Have you heard of the phone??) in one of the most unnecessary and stupid 'behaviours' I have ever witnessed. A shocking spectacle repeated later that day. by staff whose only intent was to get rid of guests. One of the worst experiences I have had in a hotel - unrepeatable and totally unacceptable - a terrible experience.

Customer review rating 3.8/5

Adeola A. Couples - 27/02/2020 Confirmed reviews ALL

I stayed for just 30mins and checked out the night I arrived. I expected the staff to ask whether there was a problem for checking out early- just 30minutes later. They were only interested in getting back the keys and were satisfied that I have paid. This is terrible and unacceptable.

Convenient location

Customer review rating 3.8/5

Sally Friends - 26/02/2020 Confirmed reviews ALL

Everything was satisfactory, staff helpful and room was big enough to store seven bags of luggage!

well located

Customer review rating 3.8/5

Mary E. B. Friends - 26/02/2020 Confirmed reviews ALL

my room was upgraded and very quiet

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