Mercure London Heathrow Hotel 4 stars

Customer review rating (ALL Rating) 3.3/5 344 reviews

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Mercure London Heathrow Hotel - Image 1
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Mercure London Heathrow Hotel - Image 4
Shepiston Lane, Hayes, Middlesex, UB3 1LP LONDON, United Kingdom

Description

Hotel extras

  • 7 dedicated meeting rooms accommodating up to 180 guests

  • Located less than two miles from London Heathrow Airport

  • Borders Restaurant offers a choice of international cuisine

  • On-site leisure facilities available to all hotel guests

  • Nearby transport links to central London

Our accommodation(s)

Hotel location

Mercure London Heathrow Hotel

Shepiston Lane, Hayes, Middlesex
UB3 1LP LONDON
United Kingdom

GPS:51.494497, -0.430612

Telephone
Fax +44 20 8848 1057

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BORDERS RESTAURANT

Borders Restaurant offers a versatile dining choice whether for formal or informal dining. The focus is on delivering a contemporary menu with emphasis on fresh and seasonal produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.3/5  344 reviews

TripAdvisor Rating  3.5/5  1,681 reviews

Awful

Customer review rating 1.0/5

Hannah Business - Confirmed reviews ALL

I paid for a privilege room and it smelt awful. Like mould or damp. Same smell in corridors. Also had to wrangle about, the free drink I am entitled to, apparently they don't do it there. I queried with reception, they said i couldn't have a drink with the voucher on my phone, I had to obtain one from reception, honestly it made me wish I hadn't asked. I'm having to stay here again soon and i am dreading it.

Thank you for your feedback following your recent stay at the Mercure London Heathrow Hotel. We appreciate you taking the time to share your complete experience with us. We take all feedback seriously and will use your comments as an opportunity to review and improve our services accordingly. We hope that you can give us another chance in the future so that we can restore your faith in us. Please do not hesitate to contact us should you have any further queries or require further assistance. Kind regards , Mercure London Heathrow Team

Heathrow stay

TripAdvisor rating 5.0/5

Dipesh J TripAdvisor review

Attended meeting and stayed for a night.Nice and clean room. Surprisingly, it was a value for money. Only comments , room needs some refurbishment. Breakfast was good and service was great . Staff was hospitable. Selection can be better . This is my second stay and meets my expectation..

Road trip

Customer review rating 3.5/5

Meg B. Couples - Confirmed reviews ALL

Very good welcome. Acknowledged my Platinum status. Room was spacious and clean. ‘All Day dining’ was closed when we went for lunch. Dinner was reasonable. Drinks that were listed in menu were not available. Drinks on tap were not available. Did not acknowledge ALL Accor welcome drinks on the App! Location was fine for connection to Heathrow.

Thank you for your feedback following your recent stay at the Mercure London Heathrow Hotel. We appreciate you taking the time to share your complete experience with us. We take all feedback seriously and will use your comments as an opportunity to review and improve our services accordingly. We hope that you can give us another chance in the future so that we can restore your faith in us. Please do not hesitate to contact us should you have any further queries or require further assistance. Kind regards , Mercure London Heathrow Team

Consider committing a crime that carries a custodial sentence the same length as your proposed stay before booking.

TripAdvisor rating 1.0/5

X3118JMsimonc Families - TripAdvisor review

Exterior: nothing says prepare yourself for relaxing and quality filled stay than a pile of used mattresses in the car park Room: interior design by Sir Arthur “Bomber” Harris’ Dresden Collection with aromatherapy by The House of Lambert and Butler. Smoking was banned in hotels in 2007 which is probably when the room was last refurbished. Food: staff only interested in promoting the fix price buffet. Foolishly ordered from the “a la carte” menu. Half the food didn’t arrive. After complaining the sides arrived with more salt than a Siberian convicts instep. Staff: prepare to apologise for interrupting their shifts by existing. Overall: find a hole, sit in it and keep yourself warm by burning the cash you would have wasted on this shambles.

Good location for airport. Facilities good. Staff polite and efficient.

Customer review rating 4.0/5

Jb Families - Confirmed reviews ALL

Overnight stay before early T5 flight so all boxes ticked re convenience. Staff were efficient and polite; restaurant food good; bar ok; room comfy. Car parking additional cost but there appeared plenty of it although the car parks could do with a tidy as they are currently storing old mattresses and furniture, all in all would use again

Thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are happy to know that you fully enjoyed your stay with us in all aspects and would certainly share your feedback with the team. Please allow us to host your stay once again should you happen to be staying in the vicinity in the future. Regards, Mercure Team

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Other web-users rate our hotel

  • 535 reviews 7.1/10 Location
  • 1,072 reviews 4/10 Room
  • 921 reviews 6.4/10 Service
  • 16 reviews 4.5/10 WiFi
  • 520 reviews 3.8/10 Comfort
  • 488 reviews 3.5/10 Cleanliness
  • 372 reviews 5.5/10 Food
  • 282 reviews 2.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.