Mercure London Heathrow Hotel 4 stars

Name: Mercure London Heathrow Hotel
Address: LONDON, UB3 1LP, UNITED KINGDOM
Telephone: (+44)20/85736162
Rating: 3.8

Customer review rating 3.8/5 3,822 reviews

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+ 19 Services

Mercure London Heathrow Hotel

Hotel for travellers looking for local and authentic experiences

A hotel in Heathrow without the roar of aircraft engine! If you value your quiet ''me time'' , you are Welcome!

Pankaj Walia, Hotel Manager

As one of the closest hotels to London Heathrow Airport, the Mercure London Heathrow hotel is your premier choice for airport accommodation. The newly refurbished hotel is the ideal choice for business and leisure travellers alike, with easy-access to central London and plenty of on-site facilities to make your stay a welcome one. Each modern room includes a private bathroom and work desk, while guests can benefit from the hotel's on-site gym, restaurant and meeting facilities.

The on-site Borders Restaurant features a selection of international dishes, freshly prepared in-house. Its simple, yet authentic setting makes for a relaxing night, while a cocktail from the bar helps cap off a memorable stay. Guests visiting on business will benefit from the seven dedicated meeting room located on-site, the largest of which can accommodate 180 guests. Ideal for conferences and events, it's the perfect choice for guests.

The hotel is conveniently located just under 2 miles from Heathrow Airport and is serviced by a regular Hoppa Service to and from terminals 2 & 3. All major routes (M4/M25/A4) are easily accessible making it ideal for corporate and leisure travellers.

Hotel extras

7 dedicated meeting rooms accommodating up to 180 guests
Located less than two miles from London Heathrow Airport
Borders Restaurant offers a choice of international cuisine
On-site leisure facilities available to all hotel guests
Nearby transport links to central London

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

WIFI/Internet Access
- WIFI in your room
- WIFI access
Parking
- Private outdoor parking (Paying)
- Bus/coach parking area (Paying)
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Children's Club for 4 to 6 years
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
LONDON HEATHROWPaying
Languages spoken at the hotel
- English
- Spanish
- Italian
- Polish
- Portuguese
Reception open 24 hours a day
LATE CHECK-OUT UP TO 6PMPaying
Currency exchange
Porter

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 00:01 - 23:59
- Opening hours : Week-end 00:01 - 23:59

Children's Club for 4 to 6 years

7 meeting room(s)
Self service business centre
Copy/print service available

Hotel location

Mercure London Heathrow Hotel

Shepiston Lane
Hayes
Middlesex
UB3 1LP london
united kingdom

Tel: +442085736162

Fax: (+44)20/88481057

Contact email :

Check-in from 14h00

Check out up to 12h00

TRANSPORT FOR LONDON : ROUTE 140 STATION ROAD
TRANSPORT FOR LONDON : PICCADILLY T1,2 &3

By plane
LONDON HEATHROW At 3.06km / 1.9 miles - Shuttle paying
By car
MOTORWAY M4 JCT, 4 At 2.41km / 1.5 miles
By train
HAYES AND HARLINGTON At 1.61km / 1 miles

GPS :51.494497, -0.430612

Our accommodation(s)

The 184 bedrooms have been designed with a contemporary look and feel yet comfortable and inviting for both business and leisure guests. Choose from standard, superior and privilege rooms, interconnecting and family rooms. All rooms are non-smoking and feature flat-screen TV with satellite channels, en-suite Grohe bath/ rain shower, mini fridge, laptop safe, hairdryer, air conditioning, heating, complimentary toiletries and tea and coffee making facilities.

Rooms (7)

Standard Room with 1 single bed

Max. number of persons: 1

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Standard Room with 2 single beds

Max. number of persons: 2
Views: Bay view *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Standard Room with 1 queen-size bed

Max. number of persons: 2

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Standard Room with 1 queen-size bed and 1 single pull-out bed

Max. number of persons: 3

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Superior Room with 1 queen-size bed

Max. number of persons: 2

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Deluxe Room with 1 king-size bed

Max. number of persons: 2

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Superior Non Smoking Room with 1 queen-size bed and Double sofa bed

Max. number of persons: 4

Wireless internet in your room
High speed internet
Coffee/tea making facilities

Rooms

Our restaurants and bars

BORDERS RESTAURANT

Type of cuisine: International

Borders Restaurant offers a versatile dining choice whether for formal or informal dining. The focus is on delivering a contemporary menu with emphasis on fresh and seasonal produce.

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

BORDERS BAR

Borders Bar showcases local as well as international favourites offering exceptional quality wines and beers at an affordable price. An extensive lounge menu and free WIFI are available all day until 11PM.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 7
Maximum size: 150 m²
Maximum capacity: 180 people
Maximum banquet capacity: 180 people

Find out more

5 mins from work place

Graham B. Business - 14/02/2021 Confirmed reviews ALL

Great, friendly staff and room cleaned every day. With all the restrictions in place nothing much else going on but you can still get food and drink delivered to your rooms.

Great staff

David K. Business - 11/02/2021 Confirmed reviews ALL

During this horrible covid crisis the Heathrow Mercury has been a welcoming home from home for some workers. Friendly staff are always welcoming

Cosy room

Michael Business - 31/01/2021 Confirmed reviews ALL

Nice room, soundproofed from the M4 outside

Dear Michael R., Thank you for taking the time to tell us about your experience at the Mercure London Heathrow Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Good stay

H R. Business - 31/01/2021 Confirmed reviews ALL

I had a good stay, have been working locally and needed somewhere that felt safe and comfortable. The staff were welcoming and helpful and the room comfortable.

Dear Heather R., We very much appreciate your comments regarding your stay at the Mercure London Heathrow Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager

Pleasant

Dylan J. Families - 17/01/2021 Confirmed reviews ALL

Given the circumstances, the staff did well to provide the necessities

Yes it was a lot better than average

Shiraz R. Business - 11/01/2021 Confirmed reviews ALL

It was quite little nice hotel the staff were great and helpful they deserve promotion and are very kind people sorted the rooms their and then

Good value

Steven Business - 24/12/2020 Confirmed reviews ALL

Early check in...upgraded...welcome drink...all was honored...thank you

Fire alarm

Sam C. Solo - 20/12/2020 Confirmed reviews ALL

As i was asleep on the one night a fire alarm went off 4 times waking me up and struggling to get back to sleep.and had to be up.early the next morning

I recommend it

Sebi Business - 29/11/2020 Confirmed reviews ALL

It was ok. Nice and cost.

Good Stay, Good Location

Peter J. H. Solo - 27/11/2020 Confirmed reviews ALL

No problems, No complaints.

Reasonable room, pity about the staff

Anonymous Business - 22/11/2020 Confirmed reviews ALL

I was working late on an assignment 75 miles from home and needed a hotel for the night. The room was fine, but the staff on reception when I arrived at 11.30pm were unbelievably rude, at least one was - the other was helpful but not very accustomed to the hotel's computer. The rude man tried to charge me a different rate to what has been confirmed in advance, and then wouldn't give me a receipt when I paid. I would come back based on the room, but I can do without that kind of hostile hassle at 11.30pm.

Good stay

Valentin Business - 06/11/2020 Confirmed reviews ALL

The pictures of the rooms from the website are not the same with the reality.

Comfortable stay in good location

Julia Families - 26/10/2020 Confirmed reviews ALL

We had a family room with our 2 children. It was clean, spacious and comfortable. The breakfast options were good, despite the usual self service buffet not being available due to current restrictions. I was disappointed not to be informed at the time of booking that we had to pay for hotel parking (£12 per night) in addition to the cost of our stay.

Close to the airport

Hilary C. Friends - 24/10/2020 Confirmed reviews ALL

We needed a place to stay for the night since we needed an overnight stay in between connections. This hotel is a short jaunt from the airport. The staff is very friendly and efficient.

Great staff

Cleo R. Families - 14/10/2020 Confirmed reviews ALL

Walking into the Mecure Heathrow is always pleasant to be received by smiling & friendly staff. Always clean, comfortable rooms & reliable service. Thank you.

Good stay

Maxson M. P. Solo - 13/10/2020 Confirmed reviews ALL

Was ok.

Great

M P. Couples - 07/10/2020 Confirmed reviews ALL

Clean tidy hotel with easy close parking and very friendly and helpful staff

Excellent Guest Service

Nicky T. Couples - 23/09/2020 Confirmed reviews ALL

We stayed either end of our holiday and used the parking. Jordan Grant, the FoH manager checked us in with a perfect mix of courtesy, professionalism and friendliness. The Hoppa transfers I'd booked on-line weren't available due to COVID but the hotel arranged a taxi transfer to the terminal. Jordan organised this - and arranged for our return transfer too...fantastic service and so considerate.

Good but could be better

Anonymous Couples - 23/09/2020 Confirmed reviews ALL

The staff could not have been better or more friendly. I was able to check in early which was great. Unfortunately the lift wasn’t working during my stay which was a little inconvenient to say the least. I appreciate these things happen but we were told it would be fixed shortly, it wasn’t. Your website mentions relaxing with a cocktail in the evening. I was told you don’t serve cocktails. Either change your website or serve cocktails.

Satisfactory. Clean, comfortable room.

Stewart Business - 23/09/2020 Confirmed reviews ALL

Friendly, helpful staff. Bar closed at 10 which I do understand but other guests seemed not to be aware. Secure & quiet hotel despite its proximity to the M4.

Our most recent 20 reviews

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