I have previously stayed at the Mercure London Heathrow Hotel and had a very pleasant stay. I was very reluctant to complete this survey but have done so to express my disappointment. I therefore had no hesitation to stay there again and even recommended to family who also booked rooms. The hotel was was booked for 2 nights and was in a convenient location as it was only a short distance from where we needed to get to. After the first night we were informed that due to some quarantine issues relating to accommodating passengers coming into the UK, we would need to check out move to another hotel for the second night. Not only was the experience incredibly disruptive and inconvenient but it would have meant that we would have had to travel a considerable distance from where we were causing us undue stress and worry. We had no choice but to check out and find alternative accommodation ourselves for the second night if our stay which we ended up paying an extremely high rate for due to the very short notice We did get a full refund but have to honestly say I was extremely disappointed with our experience on this occasion.

Very welcoming and obliging staff. Good bedrooms and providing a good standard of room service during this difficult COVID period. Front desk staff excellent. Only negative thing to say is the quality of the house red wines are horrible.

All good

During these difficult covid times the staff at the Heathrow Mercure have been excellent. I had a minor issue and it was dealt with immediately with professionalism.

Easy going place would book again

Well run hotel, with everything you need for a short Stay, friendly helpful staff, reasonably priced and a good standard ,parking bit of an issue ( cost) etc..

Very comfortable and room was of good size

All rooms are excellently sized, the only problem is every room I seem to have been in there is a leak out of the bath/shower.

Excellent front of house staff. ( Jordan inparticular) will be staying for a while in future. Looking forward to the hotel functioning with some normality

During these uncertain times one thing i can be certain of is a warm welcome from the staff at this hotel

I was satisfied with the environment and the room was clean and standard.

Really well received at check-in. Great smiling face by receptionist who made me feel at ease. Room was tidy and clean. Overall a reta experience

Great, friendly staff and room cleaned every day. With all the restrictions in place nothing much else going on but you can still get food and drink delivered to your rooms.

During this horrible covid crisis the Heathrow Mercury has been a welcoming home from home for some workers. Friendly staff are always welcoming

Hotel room is not clean, stained bathroom, Stained carpet,dated deco. The location is distance away from the airport. The location I felt unsafe not recommended ! A big mistake from my self to booked this Hotel. I felt very let down by ACCOR LIVE LIMITLESS GROUP. Never again.