Mercure London Heathrow Hotel

Mercure London Heathrow Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 261 reviews

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Hotel extras

  • 7 dedicated meeting rooms accommodating up to 180 guests

  • Located less than two miles from London Heathrow Airport

  • Borders Restaurant offers a choice of international cuisine

  • On-site leisure facilities available to all hotel guests

  • Nearby transport links to central London

ALLSAFE approved hotel

Hotel location

Mercure London Heathrow Hotel

Shepiston Lane, Hayes, Middlesex
UB3 1LP LONDON
United Kingdom

GPS:51.494497, -0.430612

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

BORDERS RESTAURANT

Borders Restaurant offers a versatile dining choice whether for formal or informal dining. The focus is on delivering a contemporary menu with emphasis on fresh and seasonal produce.

Our accommodation(s)

The 184 bedrooms have been designed with a contemporary look and feel yet comfortable and inviting for both business and leisure guests. Choose from standard, superior and privilege rooms, interconnecting and family rooms. All rooms are non-smoking and feature flat-screen TV with satellite channels, en-suite Grohe bath/ rain shower, mini fridge, laptop safe, hairdryer, air conditioning, heating, complimentary toiletries and tea and coffee making facilities.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  261 reviews

TripAdvisor Rating  3.5/5  1,463 reviews

A bit of a 'fur coat and no knickers' hotel

TripAdvisor rating 3.0/5

Giles B Families - TripAdvisor review

The first room we had was on the ground floor with a broken window (which wouldn't close or lock) - clearly not ideal. So back to reception we went, and we were issued with a new room. The second room was already occupied, judging by the alarmed shouts from the people we woke up (or, I suspect, interrupted mid...erm...business) when we walked in to it. So back to reception we went, and we were issued with another new room. The third room was fine. We arrived at 10:30 pm, left at 7:30 am, didn't use the bar or restaurant, so cannot comment on those. But having seen three rooms within that short space of time, feel qualified to say that whilst on the surface, this seems like a pretty smart hotel, once you're through the lobby area, however, it's tired, dated, and in need of a massive refresh. Decor is dated, sinks were cracked, and everything's a little bit unloved.

Dear Giles, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are disappointed to see that you found our level of product and services not fully up to your expectations. We would be grateful if you can tell us about areas of improvement so that we can carry out the necessary procedures. This is to inform you that the property is covered 24/7 by an onsite Duty Manager who can respond to all issues, problems or queries. Please feel free to inform us if we can be of any further assistance. Regards, Front Office Manager

Treated with contempt

Customer review rating 0.5/5

David M. Couples - Confirmed reviews ALL

Told we had an upgraded room. However it seems reception say this to every guest. ( See Trip Advisor reviews) but was actually dark and dingy. Worse it was above reception and the Sikh wedding party. I complained about the music volume at 10.30, told it would be reduced at 23.00. Did not happen, complained again told it would reduce at 23.30. Did not happen loud drumming continued until 00.20. Reception staff told me nothing could be done. Clearly one group of guests was favoured over those of other guests. Got at most 5 hours sleep before inter continental flight Emailed hotel with my complaint on leaving. 72 hours on still not received even an acknowledgment , but instead a guest satisfaction survey. My advice is not to stay at this Hotel . I certainly will never stay there again.

Dear David M., Thank you for taking the time to tell us about your experience at the Mercure London Heathrow Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

Poor service, awful room, noisy hotel

TripAdvisor rating 1.0/5

497damieng Business - TripAdvisor review

I booked a large room with a double bed and got assigned a very small with a single bed. The receptionist did not care about it and had a group arriving so I was supposed to move on. The smell in the room… awful. So is the humidity in the room. And do not try to turn on the AC: you won’t be able to breathe anymore… The staff is unfriendly, not willing to help at all. And do not try their “restaurant” except if you’re into very poor service and food.

Dear 497damieng, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are disappointed to see that you found our level of product and services not fully up to your expectations. We would be grateful if you can tell us about areas of improvement so that we can carry out the necessary procedures. This is to inform you that the property is covered 24/7 by an onsite Duty Manager who can respond to all issues, problems or queries. Please feel free to inform us if we can be of any further assistance. Regards, Front Office Manager

Great Location and Good Freindly Staff

Customer review rating 4.5/5

Ketan Families - Confirmed reviews ALL

Stayed for 2nights - 20mins to legoland Windsor. The staff were accommodating and very friendly they switched our room to more spacious family room. The rooms were good would not say amazing beds but ok for few nights- staff gave extra pillows. Breakfast was OK not huge amount of choice for vegetarians but was satisfactory. One thing to be mindful on is parking (owned by parkingeye) I entered the car park not wanting to park so could drop family and luggage off but still received a parking charge notice through the door even though staff said it was OK for me to keep park outside whilst I checked In and took bags and young family up to the room. Will appeal this. Overall it was good for good value.

Dear Ketan Mahesh R., We very much appreciate your comments regarding your stay at the Mercure London Heathrow Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Worn out, you are just a number in this fast turnover money machine.

Customer review rating 1.5/5

Paul H. Solo - Confirmed reviews ALL

Basic everything, automated do it yourself approach, worn out, not enough staff. All about making money and zero about offering value and customer service in a way that you feel valued as a customer. Very convenient and for that you get the bare basics for the price of a good hotel elsewhere.

Dear Paul H., Thank you for taking the time to tell us about your experience at the Mercure London Heathrow Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

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