Mercure London Heathrow Hotel 4 stars

Customer review rating 3.8/5 3,748 reviews
Mercure London Heathrow Hotel
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Hotel extras

  • 7 dedicated meeting rooms accommodating up to 180 guests

  • Located less than two miles from London Heathrow Airport

  • Borders Restaurant offers a choice of international cuisine

  • On-site leisure facilities available to all hotel guests

  • Nearby transport links to central London

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 4 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • LONDON HEATHROWPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Currency exchange
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Children's Club for 4 to 6 years
Business services
  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure London Heathrow Hotel

Shepiston Lane
Hayes
Middlesex
UB3 1LP
london
united kingdom

Tel: +442085736162

Fax: (+44)20/88481057

Contact email

Check-in from 14h00

Check out up to 12h00

  • TRANSPORT FOR LONDON :   ROUTE 140 STATION ROAD

  • TRANSPORT FOR LONDON :   PICCADILLY T1,2 &3

  • By plane

    LONDON HEATHROW At 3.06km / 1.9 miles - Shuttle paying

  • By car

    MOTORWAY M4 JCT, 4 At 2.41km / 1.5 miles

  • By train

    HAYES AND HARLINGTON At 1.61km / 1 miles

GPS :51.494497, -0.430612

Our accommodations

The 184 bedrooms have been designed with a contemporary look and feel yet comfortable and inviting for both business and leisure guests. Choose from standard, superior and privilege rooms, interconnecting and family rooms. All rooms are non-smoking and feature flat-screen TV with satellite channels, en-suite Grohe bath/ rain shower, mini fridge, laptop safe, hairdryer, air conditioning, heating, complimentary toiletries and tea and coffee making facilities.

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room with 1 queen-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room with 1 queen-size bed and 1 single pull-out bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room with 1 queen-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Deluxe Room with 1 king-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Non Smoking Room with 1 queen-size bed and Double sofa bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Our restaurants and bars

BORDERS RESTAURANT

Type of cuisine: International

Borders Restaurant offers a versatile dining choice whether for formal or informal dining. The focus is on delivering a contemporary menu with emphasis on fresh and seasonal produce.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BORDERS BAR

Photo non contractuelle / Strictly non binding

Borders Bar showcases local as well as international favourites offering exceptional quality wines and beers at an affordable price. An extensive lounge menu and free WIFI are available all day until 11PM.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 150

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure London Heathrow Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

3,748 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,304 reviews

Great hotel

Customer review rating 3.8/5

Lisa B. Couples - 20/02/2020 Confirmed reviews ALL

Great hotel with easy access to airport at a reasonable price. Staff are also really friendly and helpful and gave us a free upgrade

Good for an overnight stay

Customer review rating 3.8/5

David T. Couples - 20/02/2020 Confirmed reviews ALL

Very pleasant hotel, good clean room ideal location for Heathrow.

Excellent as always

Customer review rating 3.8/5

Anonymous Couples - 19/02/2020 Confirmed reviews ALL

See the title

Dirty, difficult parking

Customer review rating 3.8/5

Anon Business - 17/02/2020 Confirmed reviews ALL

Parking was difficult, the two 'covered' car parks were a nightmare to try and get in/out of. Parked in the uncovered area, spaces not clearly marked and nearly turned my ankle due to the design. Parking price for the overnight stay was £12+ an absolute rip off. Building was tired and needs a refresh. Room was much the same and in need of a really good clean.

Excellent stay - as always

Customer review rating 3.8/5

Dh Business - 17/02/2020 Confirmed reviews ALL

Have stayed regularly at the hotel for work purposes. I have always found the staff and facilities excellent; the Reception Staff provide first class customer service and provide a warm welcome. Restaurant and Bar staff also excellent.

Handy for the airport with easily accessible parking

Customer review rating 3.8/5

Ian M. Couples - 17/02/2020 Confirmed reviews ALL

Arrived late evening. Parked up and was able to go to the room, freshen up and have a drink and dinner in the restaurant. Very pleasant experience.

I like mercury hotels but this time

Customer review rating 3.8/5

Anonymous Families - 15/02/2020 Confirmed reviews ALL

One of your guys just came in our room without giving us a notice my wife was half naked it was awful experience

Vale, clean and tidy

Customer review rating 3.8/5

Peter Couples - 11/02/2020 Confirmed reviews ALL

Good experience, quiet room and nice hotel.

Good price

Customer review rating 3.8/5

Anonymous Friends - 09/02/2020 Confirmed reviews ALL

Had problems with the website at first and when it returned the price had gone up but had a good stay

Customer review rating 3.8/5

Mick A. Families - 03/02/2020 Confirmed reviews ALL

Generally ok but the room was below par

Heathrow Airport Hotel Mercury London Heathrow

TripAdvisor rating 3.5/5

TienManhDinh 03/02/2020 TripAdvisor review

Hotel room is not clean, stained bathroom, Stained carpet,dated deco. The location is distance away from the airport. The location I felt unsafe not recommended ! A big mistake from my self to booked this Hotel. I felt very let down by ACCOR LIVE LIMITLESS GROUP. Never again.

Good evening TienManhDinh! Thank you for taking your time to leave this feedback. I am sorry to hear that you were not pleased with your stay. Next time if you visit us again, please do let us know if you are not happy with your room and if we are able to we will happily change it for you. Everyday we try to improve our rooms and hopefully one day if you visit us we can show you a change :) Warm regards, Govinda Wilczynska Assistant Front Office Manager Mercure London Heathrow

Good location for us

Customer review rating 3.8/5

John Couples - 02/02/2020 Confirmed reviews ALL

Okay

Well located

Customer review rating 3.8/5

Anonymous Friends - 01/02/2020 Confirmed reviews ALL

I didn’t like the room, but the hotel was convenient for Heathrow

Nice hotel but noisy

Customer review rating 3.8/5

Jim Business - 01/02/2020 Confirmed reviews ALL

The room I got was up to the standard I expected from Accor but the corridor was full of young people shouting till 1 a.m. the plumbing made a noise like a ships foghorn when ever adjacent rooms flushed their toilet. I got little sleep and would now be unlikely to use this hotel again. There are other Accor hotels in the area.

well located for airport

Customer review rating 3.8/5

J. S. Families - 29/01/2020 Confirmed reviews ALL

The hotel and staff were lovely. Rooms were very nice & equipped with everything you needed. The Room was very quiet and slept quite well. The staff were very friendly and professional. I only have one reservation which is I was with my daughter and her boyfriend, my daugher is disabled and there was only one space for disabled parking and it was taken. I think there are other disabled parking bays but these were covered with some sort of storage home! Apart from that, our stay was brilliant.

good stay

Customer review rating 3.8/5

Laura R. Business - 28/01/2020 Confirmed reviews ALL

As expected - comfortable room, friendly and helpful staff. Only issue we had is deciding to have a drink in the bar area most of the tables needed clearing / wiping, and furniture needed a clean.

Value accommodation

Customer review rating 3.8/5

Richard Solo - 24/01/2020 Confirmed reviews ALL

The hotel is just off the M4 spur for Heathrow. The rooms are very small and basic. The bed was a coil spring type which is pretty much obsolete in hospitality now and was uncomfortable. It was a bit like stepping back in time to the days before Premier Inns. Not awful, just a bit tatty and basic. The price point was reasonable value though.

Lack of customer services

Customer review rating 3.8/5

Paul S. Families - 21/01/2020 Confirmed reviews ALL

Very disappointed to extent of having to cancel our stay extremely unhappy to inconsistent treatment where every day the rules changes for your stay change daily the staff are more worried about there paper work then your stay and so much attention is put on the paper work bank card paper work then the person in front of them

Good value stay close to Heathrow Airport

Customer review rating 3.8/5

Rich Families - 20/01/2020 Confirmed reviews ALL

A very convenient hotel, with great guest rooms close to Heathrow. Quite, friendly staff. Parking is a little tight and restricted, and road system from the M4 has some tricky roundabouts, we had a slight diversion.

Comfortable

Customer review rating 3.8/5

Angela Solo - 19/01/2020 Confirmed reviews ALL

Clean, tidy and comfortable room. Ideal location with easy access to Heathrow airport. Food in the restaurant was excellent with a good choice on the menu. However, some staff were confused about special offers that were available on orders and it was difficult to understand some of the staff.

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