Mercure London Heathrow Hotel 4 stars

Finding the road leading to the hotel from the round-about takes some doing. Instead head to Uxbridge and make U-turn round the small round-about to find the road is much easier. The room was quiet even though we were near the airport. Enjoyed the conveniences inside the room and the bed was comfortable.

It was very short and uncomfortable. I booked a single bed room and was given a twin. The room was extremely cold with the heating not working

Very pleased with the staff, facilities and room. Only minor criticism would be that I couldn't use the electric vehicle charge point as there was a constant stream of taxi's using it.

Bedroom too cold, air con not working properly. Changed rooms then ok - disappointing start. Food fine with good service.

Nice room but pitry about the hotel refusing to let me check in unless I paid an extra £50 to cover incase I need to use the bar. Very bad hotel

Very good stay

Could sleep well & relax after a tiring flight. Breakfast was very tasty.

Rooms tired, food average and expensive, bed uncomfortable

Very good. The shuttle bus to and from the airport was excellent and hotel was great.

Nice hotel. Helpful staff. Big comfy beds.easy access to airport on hoppa bus shuttle.

Easy to book by telephone. Excellent customer service on phone. Arrival very welcoming. Was upgraded in room as they were quiet. Very clean, very good service. Extremely polite young man on the bar.

The room was cold with a radiator that didn’t work and they had put in an electric heater . We found it dated and even though it said recently refurbished the rooms were disappointing. Check in was efficient and service in restaurant was good , however rooms let it down.

Cozy.

I had a good night's sleep, and my room was very comfortable. Reception staff are friendly and professional. My membership status was recognized. Thank you for the benefits.

It is hard work. I stayed at Mecure Hotel for 2 days on 28 October. I report very uncomfortable things. A. Noise problem: When: 29 Oct '19 Around 12.50 AM at night, before and after 2 AM, before and after 3 AM, especially 4:30 AM 2.Where: Mecure hotel Hethrew .3. What: While guests stay & visit to their relatives in different rooms. 4.How: The knock on the door is so loud that I qas felt knew it's knocking in my room. Especially at 4:30 am I heard knocked on the door too much strong and the sound of people was very loud. My action : At 4:45 am, I went to the reception , met and explained to an old Indian staff. He suggested to me change room but I have to go to Airport 2 early today, what's the point of changing it now? He told me tell later his manager. B. When I walked in my room, the floor squeaked very badly. C. From 7:15 in the morning, I was standing and waiting in front of the hotel to catch the H8 Airport bus 7:46 departure schedule . But unfortunately bus was gone so I asked to the manager and call taxi and pay available but he told me that the hotel was not willing to pay. Im not happy several issues this trip at Mecure hotel happenings. I asked this manager's name in order to complains to Hotel branches manager but he gave me hotel business card, wrote j.grant @ .....and it ended. When I had stayed this Mecure hotel was not acceptable. Regards, Soo