Mercure London Heathrow Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 3,844 reviews

ALLSAFE approved hotel

Mercure London Heathrow Hotel
See on a map
+ 19 Services

Hotel extras

  • 7 dedicated meeting rooms accommodating up to 180 guests

  • Located less than two miles from London Heathrow Airport

  • Borders Restaurant offers a choice of international cuisine

  • On-site leisure facilities available to all hotel guests

  • Nearby transport links to central London

Hotel location

Mercure London Heathrow Hotel

Shepiston Lane
Hayes
Middlesex
UB3 1LP london
united kingdom

Fax: (+44)20/88481057

Check-in from 15h00

Check out up to 12h00

  • TRANSPORT FOR LONDON:  ROUTE 140 STATION ROAD

  • TRANSPORT FOR LONDON:  PICCADILLY T1,2 &3

  • By plane

    LONDON HEATHROW At 3km / 1 miles

  • By car

    MOTORWAY M4 JCT, 4 At 2.41km / 1.5 miles

  • By train

    HAYES AND HARLINGTON At 1.61km / 1 miles

GPS:51.494497, -0.430612

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

BORDERS RESTAURANT

Borders Restaurant offers a versatile dining choice whether for formal or informal dining. The focus is on delivering a contemporary menu with emphasis on fresh and seasonal produce.

Our accommodation(s)

The 184 bedrooms have been designed with a contemporary look and feel yet comfortable and inviting for both business and leisure guests. Choose from standard, superior and privilege rooms, interconnecting and family rooms. All rooms are non-smoking and feature flat-screen TV with satellite channels, en-suite Grohe bath/ rain shower, mini fridge, laptop safe, hairdryer, air conditioning, heating, complimentary toiletries and tea and coffee making facilities.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 150

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure London Heathrow Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

3,844 reviews

TripAdvisor Rating 3.5/5

1,350 reviews

under expectation

Customer review rating 2.5/5

Ahamd Families - 10/01/2022 Confirmed reviews ALL

booked for 2 adults and 2 childrens but the bed set-up just for adults and have to do it ourself to prepared the sofabed. Breadfast was disappointed with very basic selection of foods.

Dear Ahmad Shamsul Irwan M., Thank you for taking the time to tell us about your experience at the Mercure London Heathrow Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Staff were excellent

Customer review rating 4.5/5

Dominic G. Solo - 06/01/2022 Confirmed reviews ALL

I arrived at the hotel early and asked if it was possible to check-in. The reception staff were receptive to my request and checked me in early without additional charge. Moreover, I was very lucky to have my room upgraded. The room was comfortable, spacious and clean. The only reason why I have marked it down was because I didn't get my requested wake-up call nor was there a bottle of water in the room (complimentary in most hotels). But the stay met all my expectations and I will definitely be returning again.

Not worthy of the Accor brand

Customer review rating 1.0/5

Andrew D. Families - 03/01/2022 Confirmed reviews ALL

Overnight stay after arrival at LHR. Sofa bed not ready, tired, stale room, uncomfortable bed, shower not working. Shocking level of quality for a Mercure brand.

Dirty condition of room

Customer review rating 0.5/5

Ayesha A. Solo - 02/08/2021 Confirmed reviews ALL

The room I was given had rats inhabiting it and I complained about it to the reception they dismissed it and said that it was common. I was also stopped from going outside for walks and had to stay in the room with the rodents there. I spent over £1000 for this and am given such low treatment. I also have video evidence and can send that to you.

Dear Mrs. A. Ayesha, Thank you for taking the time to tell us about your experience at the Mercure London Heathrow Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Poor customer service.

Customer review rating 1.5/5

Ralph Couples - 08/05/2021 Confirmed reviews ALL

I had one of the worst stay recently. We had to remind the staff each time to provide basics in the room. The food was good on some days the other days it was not good. (Didn’t eat) I concluded they didn’t have capacity

Dear guest, thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. I am disappointed to note that you were not happy with the service received at the hotel. Unfortunately, the conditions of quarantine hotel have been laid out clearly by the booker which stipulates the normal flow of hotel operations and subsequently hinder the expected level of experience for our guests. Nonetheless, we are happy to receive your feedback and we would strive to improve in possible areas as highlighted by you. My sincere apologies for the quality of service and sincerely hope that you are able to see positive change in the level of service sooner than later. Regards, General Manager General Manager

Extremely dissapointed

Customer review rating 0.5/5

Sudesh Families - 24/04/2021 Confirmed reviews ALL

I have previously stayed at the Mercure London Heathrow Hotel and had a very pleasant stay. I was very reluctant to complete this survey but have done so to express my disappointment. I therefore had no hesitation to stay there again and even recommended to family who also booked rooms. The hotel was was booked for 2 nights and was in a convenient location as it was only a short distance from where we needed to get to. After the first night we were informed that due to some quarantine issues relating to accommodating passengers coming into the UK, we would need to check out move to another hotel for the second night. Not only was the experience incredibly disruptive and inconvenient but it would have meant that we would have had to travel a considerable distance from where we were causing us undue stress and worry. We had no choice but to check out and find alternative accommodation ourselves for the second night if our stay which we ended up paying an extremely high rate for due to the very short notice We did get a full refund but have to honestly say I was extremely disappointed with our experience on this occasion.

Dear Sudesh S., Thank you for taking the time to tell us about your experience at the Mercure London Heathrow Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We were informed of the quarantine programme with only 24 hour notice which is why the team had to hastily inform and move guests to local hotels. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager

Good hotel and great value

Customer review rating 4.5/5

Kevin M. Business - 17/04/2021 Confirmed reviews ALL

Very welcoming and obliging staff. Good bedrooms and providing a good standard of room service during this difficult COVID period. Front desk staff excellent. Only negative thing to say is the quality of the house red wines are horrible.

Good

Customer review rating 3.5/5

Laurence Business - 12/04/2021 Confirmed reviews ALL

All good

Excellent staff

Customer review rating 4.5/5

David K. Business - 11/04/2021 Confirmed reviews ALL

During these difficult covid times the staff at the Heathrow Mercure have been excellent. I had a minor issue and it was dealt with immediately with professionalism.

Friendly

Customer review rating 5.0/5

Mick Solo - 11/04/2021 Confirmed reviews ALL

Easy going place would book again

Great, Convenient location.

Customer review rating 4.0/5

Dean H. Business - 31/03/2021 Confirmed reviews ALL

Well run hotel, with everything you need for a short Stay, friendly helpful staff, reasonably priced and a good standard ,parking bit of an issue ( cost) etc..

Good size room

Customer review rating 4.0/5

Clara G. Business - 27/03/2021 Confirmed reviews ALL

Very comfortable and room was of good size

5 mins from work place

Customer review rating 4.5/5

Graham B. Business - 21/03/2021 Confirmed reviews ALL

All rooms are excellently sized, the only problem is every room I seem to have been in there is a leak out of the bath/shower.

Business stay

Customer review rating 5.0/5

Barry B. Business - 21/03/2021 Confirmed reviews ALL

Excellent front of house staff. ( Jordan inparticular) will be staying for a while in future. Looking forward to the hotel functioning with some normality

Great Staff

Customer review rating 4.5/5

Dave Business - 13/03/2021 Confirmed reviews ALL

During these uncertain times one thing i can be certain of is a warm welcome from the staff at this hotel

Mr

Customer review rating 4.0/5

Ugo M. Solo - 10/03/2021 Confirmed reviews ALL

I was satisfied with the environment and the room was clean and standard.

Felt safe and well cared for in these difficult times

Customer review rating 4.5/5

S. P. Business - 07/03/2021 Confirmed reviews ALL

Really well received at check-in. Great smiling face by receptionist who made me feel at ease. Room was tidy and clean. Overall a reta experience

5 mins from work place

Customer review rating 5.0/5

Graham B. Business - 14/02/2021 Confirmed reviews ALL

Great, friendly staff and room cleaned every day. With all the restrictions in place nothing much else going on but you can still get food and drink delivered to your rooms.

Great staff

Customer review rating 4.5/5

David K. Business - 11/02/2021 Confirmed reviews ALL

During this horrible covid crisis the Heathrow Mercury has been a welcoming home from home for some workers. Friendly staff are always welcoming

Heathrow Airport Hotel Mercury London Heathrow

TripAdvisor rating 1.0/5

TIEN D 03/02/2020 TripAdvisor review

Hotel room is not clean, stained bathroom, Stained carpet,dated deco. The location is distance away from the airport. The location I felt unsafe not recommended ! A big mistake from my self to booked this Hotel. I felt very let down by ACCOR LIVE LIMITLESS GROUP. Never again.

Good evening TienManhDinh! Thank you for taking your time to leave this feedback. I am sorry to hear that you were not pleased with your stay. Next time if you visit us again, please do let us know if you are not happy with your room and if we are able to we will happily change it for you. Everyday we try to improve our rooms and hopefully one day if you visit us we can show you a change :) Warm regards, Govinda Wilczynska Assistant Front Office Manager Mercure London Heathrow

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in london