Mercure London Heathrow Hotel 4 stars

TripAdvisor rating 3.5/5 1,284 reviews
Mercure London Heathrow Hotel
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Hotel extras

  • 7 dedicated meeting rooms accommodating up to 180 guests

  • Located less than two miles from London Heathrow Airport

  • Borders Restaurant offers a choice of international cuisine

  • On-site leisure facilities available to all hotel guests

  • Nearby transport links to central London

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 4 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • LONDON HEATHROWPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Currency exchange
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Children's Club for 4 to 6 years
Business services
  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure London Heathrow Hotel

Shepiston Lane
Hayes
Middlesex
UB3 1LP
london
united kingdom

Tel: +442085736162

Fax: (+44)20/88481057

Contact email

Check-in from 14h00

Check out up to 12h00

  • TRANSPORT FOR LONDON :   ROUTE 140 STATION ROAD

  • TRANSPORT FOR LONDON :   PICCADILLY T1,2 &3

  • By plane

    LONDON HEATHROW At 3.06km / 1.9 miles - Shuttle paying

  • By car

    MOTORWAY M4 JCT, 4 At 2.41km / 1.5 miles

  • By train

    HAYES AND HARLINGTON At 1.61km / 1 miles

GPS :51.494497, -0.430612

Our accommodations

The 184 bedrooms have been designed with a contemporary look and feel yet comfortable and inviting for both business and leisure guests. Choose from standard, superior and privilege rooms, interconnecting and family rooms. All rooms are non-smoking and feature flat-screen TV with satellite channels, en-suite Grohe bath/ rain shower, mini fridge, laptop safe, hairdryer, air conditioning, heating, complimentary toiletries and tea and coffee making facilities.

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room with 1 queen-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room with 1 queen-size bed and 1 single pull-out bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room with 1 queen-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Deluxe Room with 1 king-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Non Smoking Room with 1 queen-size bed and Double sofa bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Our restaurants and bars

BORDERS RESTAURANT

Type of cuisine: International

Borders Restaurant offers a versatile dining choice whether for formal or informal dining. The focus is on delivering a contemporary menu with emphasis on fresh and seasonal produce.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BORDERS BAR

Photo non contractuelle / Strictly non binding

Borders Bar showcases local as well as international favourites offering exceptional quality wines and beers at an affordable price. An extensive lounge menu and free WIFI are available all day until 11PM.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 150

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure London Heathrow Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

3,717 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,284 reviews

Customer review rating 3.8/5

D.r. Solo - 13/01/2020 Confirmed reviews ALL

I was treated with respect and all my requirements were fully met. The service I received was excellent.

Perfect

Customer review rating 3.8/5

Anonymous Couples - 12/01/2020 Confirmed reviews ALL

Lovely hotel, staff, food and drink.

Bad nights sleep

TripAdvisor rating 3.5/5

Julie R Business - 12/01/2020 TripAdvisor review

Stay was spoilt by a very uncomfortable bed, the mattress urgently needs replacing. Also I was at the back of the hotel on the second floor and there was some type of extractor fan constantly humming all night which did not help. On the positive the bar staff were friendly and helpful. When I mentioned the bad night sleep at check the lady on duty giggled at me and said oh well never mind.

Hi Julie! Thank you for taking your time to leave this feedback. I am really sorry to hear that your stay didn't meet the standards. Next time please kindly let us know and we will do our best to change the situation and find a positive outcome for you! I am really sorry that our reception team didn't take your case more seriously, would you know the name of the lady that served you? We hope to welcome you soon again and be able to show that this is not our usual way of handling situations like this. Warm regards, Govinda Wilczynska Assistant Front Office Manager Mercure London Heathrow

Wonderful staff especially the brilliant young guy who helped us with our checking in at the airport,I did tell the manager

Customer review rating 3.8/5

Stella D. Couples - 09/01/2020 Confirmed reviews ALL

We have coming back the the Mercury for over 20 years(it used to be the Comfort Inn) and love it!

Part of room height an issue and breakfast issue

Customer review rating 3.8/5

Garry G. Couples - 07/01/2020 Confirmed reviews ALL

Convenient reasonable value for money. Room was superior we queen but eaves come down into room over table and I banged head twice and I'm only 5 foot 5. Also at breakfast was stopped and queried if I'd paid or requested breakfast 3 times.... And when we sat down

A.

Customer review rating 3.8/5

Samiria Couples - 07/01/2020 Confirmed reviews ALL

I had a good night but I found the room was short with some tea, milk.,hair dryer where I had to call the receptionist few times. It will be easier if the TV remote has some instructions. Over all I will stay again as it was convenient for me. Thanks

The banging pipes and noise

Customer review rating 3.8/5

Masood A. Families - 31/12/2019 Confirmed reviews ALL

The staf were amazing the room was not how described when booked and the banging pipes behind the head board made it a terrible sleep and the air con unit I think it was placed on a roof rite outside our window was horrible all night on and off the machine noise was appalling

Great staff

Customer review rating 3.8/5

Wise O. Families - 30/12/2019 Confirmed reviews ALL

Staff were brilliant and gave us a warm welcome. Check in was effortless. Room was clean. The hotel itself is in need of an update/renovation as the decor was very jaded and chipped.

Careful at deposit money

TripAdvisor rating 3.5/5

mi0rdachi Business - 30/12/2019 TripAdvisor review

Hotel not answering to emails, receipt not given at front desk and refund of 50 Gbp not received yet. Contact the hotel by email and no answer from their side, very disappointing. Most likely is the worst experience with Accor hotel.

Dear Mi0rdachi, Thank you for taking the time to leave a review of your stay with us at Mercure London Heathrow. I did reach out to you on the 30th of December in relation to your deposit, and havn't heard anything back so I hope this indicates you have now received the funds. As mentioned on Check-in, this usually takes no longer than 48 hours to be returned, but some banks can take considerably longer. If the issue is still not sorted out, please would you be able to reply to my email, or reach out to me once more at J.grant@mercureheathrow.com. Thank you and I hope you have a pleasant day ahead, Jordan Grant Front Office Manager Mercure London Heathrow
Customer review rating 3.8/5

K Families - 28/12/2019 Confirmed reviews ALL

Hotel's ok room wise and convenient for heathrow and other public transport, just the unexpected part the hour wait for food when around us other people were not only being served food but also finishing the same, complained at the bar and they apologised and gave a free drink however still had another 30 minutes wait with two small children, ordered food again the following night, hotel was pretty full due to 3 coach parties arriving, somehow on a busy night the food took all of 20 minutes. Reception were not helpful when checking out

Terrible

Customer review rating 3.8/5

Stevie L. Solo - 26/12/2019 Confirmed reviews ALL

Worst experience I have ever had, and I travel a lot.

Paul

Customer review rating 3.8/5

Paul Business - 23/12/2019 Confirmed reviews ALL

Nice rooms dreadful corridors. Food still left outside rooms. Dirty.

I was regularly staying in comfort hotel but the services this time were not adequate and Experiance if bar was bad no good glasses for beer and drinks.

Customer review rating 3.8/5

Chitresh D. Business - 22/12/2019 Confirmed reviews ALL

Room given was very small.

Clean and comfortable

Customer review rating 3.8/5

Liz Solo - 20/12/2019 Confirmed reviews ALL

My room was at the back (in the old wing) facing the motorway but luckily wasn't too noisy from traffic. Room was compact but perfectly functional and the bed and pillows were comfy. The radiator in the bedroom worked really well and quickly, but there was no heating in the bathroom, reception told me all the heated towel rails had all been disconnected. At least the shower and bath water was lovely and hot with a good pressure and it is really nice to have a bath tub and really good to have handrails on the bath. However the sink tap leaked quite badly. And I was surprised the tea and coffee was unbranded, and wasn't the best!! It's really nice that the hotel has a gym. Reception staff were friendly and helpful.

Awful check in experience

Customer review rating 3.8/5

Jemma Y. Business - 17/12/2019 Confirmed reviews ALL

Nicholas at reception was very abrupt. He lets the rest of the friendly reception team down. I queried what benefits I would receive when reach Accor silver at this stay and he refused to look into it, he said im 'just' classic. ive stayed alot recently to built up loyalty and now i may go to hilton instead as i also staying lots there to gain loyalty points. I offered to allow a lady in front of me as her key didnt work and needed re issuing and he ignored me and ignored her. Very rude for front of house staff.

Customer review rating 3.8/5

Pjlharewood Couples - 15/12/2019 Confirmed reviews ALL

Spot on

Disappointing this time

Customer review rating 3.8/5

Lisa Business - 15/12/2019 Confirmed reviews ALL

The welcome was good, room clean and warm. Ate in the restaurant and the food was good and service great. The problem started in the middle of the night. My room was next to what seemed to be a maintenance or security room and I was disturbed several times during the night by the crackling and beeping if a security radio, loud talking and slamming doors. I mentioned it at checkout just for feedback and was told that it must have been a guest as there was a known noisy guest on my corridor. I’m pretty certain it wasn’t a guest due to the type of noise I could hear, but if it was a guest then that means the hotel knowingly took a booking from someone likely to create a disturbance and did nothing to manage the issue. Very disappointed.

The room was comfortable but the restaurant service was very slow and our order was wrong

Customer review rating 3.8/5

Anonymous Families - 14/12/2019 Confirmed reviews ALL

The room was comfortable but the restaurant service was very slow and our order was wrong

Excellent stay, once again.

Customer review rating 3.8/5

Michael D. Solo - 11/12/2019 Confirmed reviews ALL

Comfortable, clean room and I had a good night's sleep.

Nice short stay

TripAdvisor rating 3.5/5

erikvanvliet Solo travel - 11/12/2019 TripAdvisor review

Travelling from Heathrow on an early morning may be as hassle ,a stay in the Mercure hotels was for me a great altternative and worh its money completely . Rooms aart spacious and sound proof and the restaurant offered some great food

Dear Erik, Thank you kindly for your high review of Mercure London Heathrow on your recent stay with us. I'm really happy to see that you found us to be excellent value for money and found the rooms to be spacious! I have also passed your comments about the great food over to our chefs in the kitchen! I hope you had a nice flight and we look forward to welcoming you back to the hotel soon, Warm regards, Jordan Grant Front Office Manager Mercure London Heathrow
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