Mercure London Heathrow Hotel 4 stars

TripAdvisor rating 3.5/5 1,263 reviews
Mercure London Heathrow Hotel
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Room 1

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Hotel extras

  • 7 dedicated meeting rooms accommodating up to 180 guests

  • Located less than two miles from London Heathrow Airport

  • Borders Restaurant offers a choice of international cuisine

  • On-site leisure facilities available to all hotel guests

  • Nearby transport links to central London

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 4 to 6 years
  • 100% non-smoking hotel
  • Air conditioned
  • LONDON HEATHROWPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Currency exchange
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Children's Club for 4 to 6 years
Business services
  • 7 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure London Heathrow Hotel

Shepiston Lane
Hayes
Middlesex
UB3 1LP
london
united kingdom

Tel: +442085736162

Fax: (+44)20/88481057

Contact email

Check-in from 14h00

Check out up to 12h00

  • TRANSPORT FOR LONDON :   ROUTE 140 STATION ROAD

  • TRANSPORT FOR LONDON :   PICCADILLY T1,2 &3

  • By plane

    LONDON HEATHROW At 3.06km / 1.9 miles - Shuttle paying

  • By car

    MOTORWAY M4 JCT, 4 At 2.41km / 1.5 miles

  • By train

    HAYES AND HARLINGTON At 1.61km / 1 miles

GPS :51.494497, -0.430612

Our accommodations

The 184 bedrooms have been designed with a contemporary look and feel yet comfortable and inviting for both business and leisure guests. Choose from standard, superior and privilege rooms, interconnecting and family rooms. All rooms are non-smoking and feature flat-screen TV with satellite channels, en-suite Grohe bath/ rain shower, mini fridge, laptop safe, hairdryer, air conditioning, heating, complimentary toiletries and tea and coffee making facilities.

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Views: Bay view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room with 1 queen-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Standard Room with 1 queen-size bed and 1 single pull-out bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Room with 1 queen-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Deluxe Room with 1 king-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Superior Non Smoking Room with 1 queen-size bed and Double sofa bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Our restaurants and bars

BORDERS RESTAURANT

Type of cuisine: International

Borders Restaurant offers a versatile dining choice whether for formal or informal dining. The focus is on delivering a contemporary menu with emphasis on fresh and seasonal produce.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BORDERS BAR

Photo non contractuelle / Strictly non binding

Borders Bar showcases local as well as international favourites offering exceptional quality wines and beers at an affordable price. An extensive lounge menu and free WIFI are available all day until 11PM.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 150

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure London Heathrow Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

3,679 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,263 reviews

Clean, quiet, staff attentive.

Customer review rating 3.8/5

C S. Couples - 29/11/2019 Confirmed reviews ALL

Good price near to parking. Food was ok. Staff in restaurant perhaps over attentive, maybe because of recent criticism. Would stay again.

JYOTI K.

Customer review rating 3.8/5

Jyoti K. Couples - 28/11/2019 Confirmed reviews ALL

I was very happy with your service but I have only one issue that was parking issue we paid £10 for parking but really hard to get parking one of your staff find parking for me I really appreciate for that but overall good service i’ M coming back next week again hope I will get safe parking thanks

Do they know what they’re doing

Customer review rating 3.8/5

Do N. S. Couples - 28/11/2019 Confirmed reviews ALL

Paid in advance 2 months ago! Receipted email received but when we checked in told we haven’t paid. Turns out to be a known computer problem. Please note this is your computer problem NOT ours and you should have sorted it out before we stayed.

Alan R.

Customer review rating 3.8/5

Alan R. Couples - 26/11/2019 Confirmed reviews ALL

Restaraunt service was great

Fait stay

Customer review rating 3.8/5

Alix Business - 26/11/2019 Confirmed reviews ALL

The room by itself was very nice. Comfortable beds and bed kits (pillow, comforter, mattress) however the bathroom does not meet the room standard. Despite the old style, it was almost impossible to have hot water in the sink while we always had hot water in the bath. On top of that the water heater switch located next to the light switches is not convenient. As it is not indicated it is easy to turn off the heater. The cleaning was well done and everyday the housekeeper refreshed our rooms. In term of amenities it was difficult to obtain coffee caps everyday. Indeed we were in a triple room and as per original standard there are 2 regular coffees and 1 decaf. We were expecting 3 regular everyday as it is part of the room but most of the time we had either one unnecessary decaf or dehydrated coffee. Last thing regarding the AC in the room. It does not seem to cool very well - we ma aged to open the window so we could get a cool room. We did not ask to change room as we realized these few disagreements through our stay and we were not willing to pack again and move. So my remarks are mostly here to make you aware.

Great place to recuperate after a flight and before the next one

Customer review rating 3.8/5

Jude Families - 25/11/2019 Confirmed reviews ALL

Finding the road leading to the hotel from the round-about takes some doing. Instead head to Uxbridge and make U-turn round the small round-about to find the road is much easier. The room was quiet even though we were near the airport. Enjoyed the conveniences inside the room and the bed was comfortable.

Short and uncomfortable

Customer review rating 3.8/5

Syndney Business - 25/11/2019 Confirmed reviews ALL

It was very short and uncomfortable. I booked a single bed room and was given a twin. The room was extremely cold with the heating not working

Good Value

Customer review rating 3.8/5

Mick Business - 22/11/2019 Confirmed reviews ALL

Very pleased with the staff, facilities and room. Only minor criticism would be that I couldn't use the electric vehicle charge point as there was a constant stream of taxi's using it.

Convenient overnight pre Heathrow

Customer review rating 3.8/5

David Couples - 21/11/2019 Confirmed reviews ALL

Bedroom too cold, air con not working properly. Changed rooms then ok - disappointing start. Food fine with good service.

London trip

Customer review rating 3.8/5

Ian B. Solo - 20/11/2019 Confirmed reviews ALL

Nice room but pitry about the hotel refusing to let me check in unless I paid an extra £50 to cover incase I need to use the bar. Very bad hotel

Customer review rating 3.8/5

Anonymous Couples - 19/11/2019 Confirmed reviews ALL

Very good stay

Pleasant with good sleep & nice breakfast.

Customer review rating 3.8/5

R. S. Families - 19/11/2019 Confirmed reviews ALL

Could sleep well & relax after a tiring flight. Breakfast was very tasty.

Not what I’ve come to expect from Accor

Customer review rating 3.8/5

Ian B. Couples - 19/11/2019 Confirmed reviews ALL

Rooms tired, food average and expensive, bed uncomfortable

Very satisfactory venue for onward travel

Customer review rating 3.8/5

Ann F. Solo - 18/11/2019 Confirmed reviews ALL

Very good. The shuttle bus to and from the airport was excellent and hotel was great.

A good hotel for overnight ing near the airport

Customer review rating 3.8/5

Anonymous Couples - 15/11/2019 Confirmed reviews ALL

Nice hotel. Helpful staff. Big comfy beds.easy access to airport on hoppa bus shuttle.

Great

Customer review rating 3.8/5

Sheila G. Solo - 12/11/2019 Confirmed reviews ALL

Easy to book by telephone. Excellent customer service on phone. Arrival very welcoming. Was upgraded in room as they were quiet. Very clean, very good service. Extremely polite young man on the bar.

Customer review rating 3.8/5

Elisa Friends - 12/11/2019 Confirmed reviews ALL

The room was cold with a radiator that didn’t work and they had put in an electric heater . We found it dated and even though it said recently refurbished the rooms were disappointing. Check in was efficient and service in restaurant was good , however rooms let it down.

Pleasant

Customer review rating 3.8/5

Singaporean Couples - 04/11/2019 Confirmed reviews ALL

Cozy.

Comfortable stay, professional staff and a nice hotel

Customer review rating 3.8/5

Michael Solo - 02/11/2019 Confirmed reviews ALL

I had a good night's sleep, and my room was very comfortable. Reception staff are friendly and professional. My membership status was recognized. Thank you for the benefits.

Noise, room condition and manager attitude etc.

Customer review rating 3.8/5

Soo Solo - 01/11/2019 Confirmed reviews ALL

It is hard work. I stayed at Mecure Hotel for 2 days on 28 October. I report very uncomfortable things. A. Noise problem: When: 29 Oct '19 Around 12.50 AM at night, before and after 2 AM, before and after 3 AM, especially 4:30 AM 2.Where: Mecure hotel Hethrew .3. What: While guests stay & visit to their relatives in different rooms. 4.How: The knock on the door is so loud that I qas felt knew it's knocking in my room. Especially at 4:30 am I heard knocked on the door too much strong and the sound of people was very loud. My action : At 4:45 am, I went to the reception , met and explained to an old Indian staff. He suggested to me change room but I have to go to Airport 2 early today, what's the point of changing it now? He told me tell later his manager. B. When I walked in my room, the floor squeaked very badly. C. From 7:15 in the morning, I was standing and waiting in front of the hotel to catch the H8 Airport bus 7:46 departure schedule . But unfortunately bus was gone so I asked to the manager and call taxi and pay available but he told me that the hotel was not willing to pay. Im not happy several issues this trip at Mecure hotel happenings. I asked this manager's name in order to complains to Hotel branches manager but he gave me hotel business card, wrote j.grant @ .....and it ended. When I had stayed this Mecure hotel was not acceptable. Regards, Soo

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