Mercure London Heathrow Hotel 4 stars

Customer review rating (ALL Rating) 3.4/5 366 reviews

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Mercure London Heathrow Hotel - Image 1
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Mercure London Heathrow Hotel - Image 4
Shepiston Lane, Hayes, Middlesex, UB3 1LP LONDON, United Kingdom

Description

Hotel extras

  • 7 dedicated meeting rooms accommodating up to 180 guests

  • Located less than two miles from London Heathrow Airport

  • Borders Restaurant offers a choice of international cuisine

  • On-site leisure facilities available to all hotel guests

  • Nearby transport links to central London

Our accommodation(s)

Hotel location

Mercure London Heathrow Hotel

Shepiston Lane, Hayes, Middlesex
UB3 1LP LONDON
United Kingdom

GPS:51.494497, -0.430612

Telephone
Fax +44 20 8848 1057

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BORDERS RESTAURANT

Borders Restaurant offers a versatile dining choice whether for formal or informal dining. The focus is on delivering a contemporary menu with emphasis on fresh and seasonal produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.4/5  366 reviews

TripAdvisor Rating  3.5/5  1,672 reviews

Ok - but lots of room for improvement

TripAdvisor rating 2.0/5

GlasgowDoby Solo travel - TripAdvisor review

Was placed here overnight when British Airways cancelled my flight. Check in was slow, bar shut very early (although the kind person behind the bar did stay a bit later than she was paid to to serve us some drinks). Dinner had already finished when we arrived so can’t comment on that. Room was smallest I’ve ever stayed in (just about fitted a single bed) and was dated and need refurbished (peeling wallpaper etc). No hot water in the morning for a shower, some other guests did have hot water but several didn’t so I expect they had run out of hot water by 8.30am). Breakfast was ok but nothing fancy and they seemed surprised when we asked for plates. Tea bags at breakfast of very poor quality - no choice and several broke open when used. Communal areas comfy enough. Some staff are friendly and helpful whereas others view guests as an inconvenience. It was ok for a night which I wasn’t paying for but there is a reason it had space for a lot of folk from a cancelled flight and I would have been very unhappy if I’d paid for it.

Very disappointed

Customer review rating 0.5/5

Malc Business - Confirmed reviews ALL

The hotel is dated, disorganised and I got my van broken in, smashed back window. When checking in I did ask to process my VRM correctly as last time I stayed I got a fine few days later, I also asked if the car park was safe, I got told “of course, we wouldn’t be charging otherwise” there are signs that states the hotel does not take responsibility for loss of damage to vehicles.. however the reception should know if the car park is safe or not. There are no gates, lots of none customers roaming to charge electrical vehicles mainly taxis or private drivers which must have a deal as they use the restaurant buffet. The lack of gates makes easy for non residents to come and go. Too bad having to pay to get damage and bad service.

Staff here rock, although most of the customers could do better on manners and behaviour

TripAdvisor rating 5.0/5

B5791MSpaula Business - TripAdvisor review

I stayed for a week to get around London on business and to see friends. The rates are really good and when you look at what you get it’s fine in comparison with an average London hotel. The staff were all really friendly and helpful despite having some of the worst and rudest guests I have ever had the misfortune to encounter. Sure there are aspects of the hotel which are a bit tired but it is a busy busy busy hotel with guests who crash through the place with tons of luggage and very few manners. I made a point of being chatty, friendly and supportive of the people working in the hotel. They work incredibly hard here and they appreciate a moment of thanks or some kindness. Having waited briefly in a queue and listening to loud mouthed American tourists complaining that their entitled asses had to wait whilst someone else got served, I am surprised they stay. But it is a good thing they do. They must be frazzled. Roomwise- standard motel type fair - not quite the swank of some Mercure Hotels, but they charge accordingly. Travelling to London is a quick 15-20 mins walk to The Elizabeth line which whips you quickly into the capital and beyond (with an Asda on route) (yes dear tourist - we cannot put ‘Big Ben’ right next to every place so you can run past take a selfie and say “we did x y and z things” but it really isn’t far. Cheap in a cab too but I prefer to get the exercise. I took a day out to see a bit of countryside and watch some planes, and I managed nights out in the city too alongside a pile of business attended to. There is a lovely pub just down the road towards Harlington too. A massive plus in this property is the super chilling aircon which gets it down to 16C if you don’t like being hot when you sleep. Also, the wifi is fast and free - I did several hours of zoom meetings with no drop out and clear audio/ video all the way. So, yes there are things which could be better but there are way worse places to stay. I am realistic about what to expect for the money and I really enjoyed it. Breakfast is ok for the price as well. Give them a go and give the staff a break! I have just booked another 5 nights at the end of August.

Comfy room, good value for money

Customer review rating 4.5/5

Marco Couples - Confirmed reviews ALL

Hotel is quite dated, but kept nice and clean. Beds are very comfy, rooms are spacious, bathrooms definitely seen better days but still clean and practical.

Friendly and professional!

Customer review rating 4.5/5

Dai Q. Families - Confirmed reviews ALL

Always willingly help the clients 🤗

Thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are happy to know that you fully enjoyed your stay with us in all aspects and would certainly share your feedback with the team. Please allow us to host your stay once again should you happen to be staying in the vicinity in the future. Regards, Mercure Team

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Other web-users rate our hotel

  • 561 reviews 7.2/10 Location
  • 1,113 reviews 4/10 Room
  • 963 reviews 6.6/10 Service
  • 18 reviews 5.7/10 WiFi
  • 543 reviews 3.7/10 Comfort
  • 512 reviews 3.6/10 Cleanliness
  • 384 reviews 5.6/10 Food
  • 292 reviews 3.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.