Cooinda Lodge Kakadu Hotel 3 stars

it was the first camping trip with our baby and toddler and it was made so smooth by the great facilities, location and hospitality of the staff. The on-site shop and petrol station also made life easy plus the clean and central bathroom block. My only gripe would be the price and quality of the restaurant food. My steak was definitely frozen and the schnitzel was clearly not house-made. Wouldn’t matter if they didn’t come at a hefty price tag (+$40 for the steak).

3 night stay sunrise cruise, one hour flight, buffet breakfast, unpowered site

Helpful staff...great restaurants....good amenities

Clean, modern, new facilities. Appropriate for NT experience. Not too fancy but comfortable enough. The outstanding food has to be mentioned. We have travelled all over the world. Children’s meals are always the lowest quality. The children’s fish at your lodge was healthy and contained vegetables! Congratulations to the chef!

What a pleasant surprise when we arrived and saw how lovely Cooinda Lodge was. All the staff were so friendly and helpful. They made us feel very welcome. Our unit was nicely set up with a large comfortable bed. We received complimentary welcome drinks and the Accor discount on all meals whilst there, with the meals being delicious and of ample size. The lodge is close to the Warradjan Aboriginal Cultural Centre and Yellow Water. Altogether a delightful stay. I made our booking through a travel website as I did not realise that Cooinda Lodge was an Accor hotel until after I had booked.

Literally an oasis in the middle of a desert

Mainly happy with our stay. I was disappointed that the bistro advertised their hours as open till 08.30pm and then were turning people away at 8.20pm, especially when being so remote. Yes the restaurant were still taking orders for pizza but when I went and ordered at 0815 the staff member looked at his watch when I asked if I could order, as if to say I had only just made it. I feel that if you are advertised to close at 0830pm then you can order right up and including 08.30pm. If not, maybe signs should be changed. However I was very impressed with all Staff as they were all very friendly and enthusiastic.

Staff very helpful and friendly Shower was cold both times I had one which was very disappointing Pool was excellent Amenities were very close and quite modern compared to some others, just need a good scrub Quite costly compared to everywhere else we stayed We had a powered site which was lovely Overall a very good stay and we would come back Loved loved the Yellow river cruise

Great location for exploring Kakadu. Room was very Comfortable, good size and clean. Staff at checkin were very friendly. Great meals. with lots of choices. Relaxing swimming pool after a day of travelling.

Oliver on reception was fantastic very helpful friendly and informative nothing was to large or small for her to help out, Monti on room service was friendly and very very helpful together they made our stay special

Showers ran hot & cold, floors uncleaned, cobwebs in corners and behind doors just dirty 2 of 4 showers could not be locked, it appears for quite some time. Toilets of the 4 1 was totally blocked for 2 days another filthy floor. For a park that charged $65 a nite it was comparable to a outback bush caravan park. Rated against Marble Bar park you rate 1 to their 5 star. I do not expect that you will bother to remedy the situation for other users but you cannot say you do not know about the conditions in your establishment.

2 night stay, Tours at doorstep. Great local knowledge from staff. Beautiful setting.

Very helpful staff, clean ammenities, great location

We had a good stay, but there were two issues which were very easily avoidable with basic customer service. 1) Our room was only set up for 3 persons, when it was noted that 4 persons would be staying. 2) The food was overpriced, which is completely okay IF the food is quality and the service is good. The service received from Carlos who was the staff taking the food orders was atrocious! One of the meals ordered was a steak and we asked to swap the extravagant veggies to just chips. Carlos said it was not possible. This information should be included on the menu itself, as there was a very long line of tourist behind who had been waiting. We ordered several meals on one order. Carlos read the order out loud and we confirmed. Please note there was 3 of us at this point of time. When our buzzer went off we went up to collect our order and we were served the calamari instead of fish and chips, and one meal was completely missing. Instead of apologizing and looking into the issue, Carlos was extremely rude and said "NO, this is what you ordered". He was extremely unhelpful and to make matters worse the kitchen was about to close. All the kitchen staff and Carlos just looked at us and no one spoke a word. Eventually someone in the Kitchen said they could prepare the meal that was missing. Again no apology from Carlos, he was very rude. Not only is this extremely poor service but a complete lack of duty of care. In a very remote area, many guests such as ourselves would not bring any food anticipating to eat at the restaurant. So if your closing the kitchen at 8, and have a constant line of people wanting to order food, almost right up until the kitchen closing time. This is poor management and poor duty of care. If we were to ever stay again, we would not be eating at the restaurant after this experience. Being a 5th generation Territorian who loves the territory and especially the outgoing, friendly and helpful community that live here, it is disappointing to see that our tourist who are visiting the territory would be presented with service like this in such a beautiful and sacred part of our Country!

On behalf of my family, I would like to thank the General Manager - Chris, for making our stay comfortable and rewarding. Chris' efforts to accommodate my family and our needs was most appreciated. Look forward to visiting again. (not for publication please)