Mercure Kakadu Crocodile Hotel

Mercure Kakadu Crocodile Hotel 3.5 stars

Customer review rating (ALL Rating) 3.7/5 1,436 reviews

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Hotel extras

  • Superb location

  • Outdoor swimming pool

  • Escarpment Restaurant and Bar

  • Iconic crocodile building design

  • Event facilities for up to 250 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Kakadu Crocodile Hotel

Flinders Street
0886 JABIRU
Australia

GPS:-12.671082, 132.831457

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ESCARPMENT RESTAURANT

Embracing indigenous culture with our take on local bush tucker as well as offering modern Australian cuisine, Escarpment Restaurant is open for breakfast, lunch and dinner and uses locally sourced ingredients to showcase our region.

Our accommodation(s)

Spacious, light and airy, guest rooms at Mercure Kakadu Crocodile Hotel provide a cool, inviting space, perfect for relaxing in after a long day exploring the region. Guests looking for hotels in Kakadu can choose from a range of accommodation options at this impressive hotel, with a variety of bedding configurations to suit individuals, couples, families and groups of friends. Tastefully appointed and contemporary, each guest room features aboriginal artwork, a desk, WIFI access and a modern ensuite.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,436 reviews

TripAdvisor Rating  3.5/5  1,737 reviews

comfortable rooms and welcoming staff

Customer review rating 4.5/5

Leanne Business - Confirmed reviews ALL

Room was clean and comfortable. Staff were very friendly. Restaurant evening buffet was delicious. Restaurant staff are very attentive.

Dear Leanne, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grant Hannah Front Office Manager Mercure Kakadu Crocodile Hotel

Basic but adequate

Customer review rating 2.5/5

Anthony Friends - Confirmed reviews ALL

Accommodation was adequate but tired. Service in the restaurant not good, dishes had often run out but not replenished even on request The whole place needs a face-lift.

Dear Cheryl & Anthony, Thank you for taking the time to tell us about your experience at the Mercure Kakadu Crocodile Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grant Hannah Front Office Manager Mercure Kakadu Crocodile Hotel

Great staff and facilities were excellent

Customer review rating 5.0/5

Kevin Couples - Confirmed reviews ALL

All went well right from the very start. Check in was simple and the whole stay was fuss free with the staff looking after us very well. The facilities were excellent and we had a great time in Kakadu as a result.

Dear Kevin, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grant Hannah Front Office Manager Mercure Kakadu Crocodile Hotel

Comfortable stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

We stayed 3 nights while exploring Kakadu. We enjoyed our stay, convenient to Ubirr and to do a flight. Used the laundry which was very convenient.

Dear Glenys, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grant Hannah Front Office Manager Mercure Kakadu Crocodile Hotel

Overpriced and out dated

Customer review rating 1.0/5

Gemma H. Couples - Confirmed reviews ALL

Overpriced and extremely out dated. Disappointed with our stay from facilities to food options. I would not stay again until it's refurbished and restaurant has more options.

Dear Gemma, Thank you for taking the time to tell us about your experience at the Mercure Kakadu Crocodile Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grant Hannah Front office Manager Mercure Kakadu Crocodile Hotel

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Other web-users rate our hotel

  • 310 reviews 8.7/10 Location
  • 1,219 reviews 4.6/10 Room
  • 1,077 reviews 7.5/10 Service
  • 17 reviews 4.9/10 WiFi
  • 935 reviews 7/10 Food
  • 604 reviews 2.9/10 Cleanliness
  • 468 reviews 2.9/10 Amenities
  • 423 reviews 5.4/10 Comfort

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