Mercure Kakadu Crocodile Hotel 3.5 stars

Customer review rating (ALL Rating) 4.1/5 852 reviews

Mercure Kakadu Crocodile Hotel - Image 1
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Description

Hotel extras

  • Superb location

  • Outdoor swimming pool

  • Manjmukmuk Restaurant and Bar

  • Iconic crocodile building design

  • Event facilities for up to 250 guests

Our accommodation(s)

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Hotel location

Mercure Kakadu Crocodile Hotel

Flinders Street
0886 JABIRU
Australia

GPS:-12.671082, 132.831457

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

MANJMUKMUK RESTAURANT

Embracing indigenous culture with our take on local bush tucker as well as offering modern Australian cuisine, Manjmukmuk Restaurant is open for breakfast, lunch and dinner and uses locally sourced ingredients to showcase our region.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  852 reviews

Customer review rating 2.0/5

Dean N. Friends - Confirmed reviews ALL

Areas of building smelt very bad, check in was to late in day, unable to drop bags of before check in and staff unorganised . Very dissatisfied

Dear Dean Thank you for taking the time to share your feedback following your recent stay with us. I sincerely apologise that your experience was disappointing and did not meet expectations. We are very sorry to hear about the unpleasant odours in areas of the building, as well as the frustrations you experienced with the check-in process and luggage arrangements. We also regret that you found the service to be disorganised. This is certainly not the level of hospitality we aim to provide, and your comments have been shared with our management team for immediate review and follow-up. Thank you again for your honest feedback. We appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a much-improved experience in the future. Sincerely, Carinne Mercure Kakadu Crocodile Hotel

Customer review rating 5.0/5

Ann B. Families - Confirmed reviews ALL

Very comfortable, good food, friendly staff

Customer review rating 5.0/5

Gerry K. Business - Confirmed reviews ALL

nice staff

Dear Gerry, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Carinne Mercure Kakadu Crocodile Hotel

Customer review rating 1.5/5

Eva H. Families - Confirmed reviews ALL

Firstly we got a room, that has not been cleaned. The hotel was far from capacity and to manage to get into a dirty room was pretty bad. The room we have been given after needed a lot of attention. The carpet was pretty dirty and full of stains. 2 double beds with old, spring mattresses were very uncomfortable. When I book a room for 3 people, I expect to have 3 items of each, towel, pool towel, glasses. Non of these were provided. Dining area was freezing cold and uncomfortable. Food was fine, but nothing out of the ordinary. Price for alcohol was quite cheap considering where it is. I will not recommend this hotel to my clients.

Customer review rating 2.0/5

Libson M. Families - Confirmed reviews ALL

It was mosquitoes outside and obviously gets inside when we open the door. I know that this is not your fault, but it is good to atleast keeping mosquitoe repellent devices as a courtesy so that some measures are taken.

Other web-users rate our hotel

  • 276 reviews 9.1/10 Location
  • 750 reviews 6.7/10 Room
  • 624 reviews 7.8/10 Service
  • 42 reviews 4.2/10 WiFi
  • 653 reviews 7.2/10 Food
  • 269 reviews 5.7/10 Cleanliness
  • 185 reviews 4.3/10 Value
  • 111 reviews 7/10 Breakfast

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Cooinda Lodge Kakadu 3 stars

Customer review rating (ALL Rating) 4.5/5 (268 reviews)

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