Mercure Kakadu Crocodile Hotel 3.5 stars

Great hotel, fabulous food, helpful staff, good drinks.

Welcoming check in and out. Lunch service cheerful. Rooms are outdated and in need of rennovating.

Serve & food was brilliant

We really enjoyed our 4 night stay at Crocodile hotel. After being in the elements all day was very happy to come back to hotel and cool off in the pool before having a delicious meal at restaurant! The staff could not have done more they were great ! Rooms are getting a bit old but homely and roomy

Great Dutch receptionist ... room ok but crook Ac quickly fixed. Ok breakfast & surprised with complimentary yellow waters trip

This was a 1-night stay as part of a Kakadu-Arnhemland group bus tour. The rooms were comfortable; reception was reasonably efficient in processing a large group; the dining menu gave plenty of choices; our meals were excellent; breakfast choices were a little more limited. It would have been nice to know the bar was open before official dining time.

Able to check-in early, which was great. Reception staff were pleasant. Had to ask for directions to my room - this wasn't offered on check-in. No information about the hotel or the surrounding area available in the room - I always like to see a folder of information. Room was clean but is dated and needs to be refurbished. Dinner was nice (barra and chips) Cocktails were nice. Dinner dinning room staff were lovely, as were breakfast staff.

Unfortunately when we arrived the hotel did not have our booking in the system. I understand that these things happen but it was the attitude of the gentleman on reception that was most disappointing. He basically said there was nothing he could do and shrugged his shoulders. It appeared that there were rooms available but they were not being cleaned that day!! We luckily were found a room. Other travellers were not allocated their rooms until 8.30 Pm . After a long day of travel in hot temperatures , this is not acceptable. On the positive, staff in the restaurant were fabulous.

Just enjoyed our two night stay immensely.

Fine. Staff very helpful, but seemed to work very long hours.

I really like this hotel. it's my third stay. However, there were some small things that were annoying. No towels when we checked in. couldn't work out how to use the room phone to call reception so we called the outside line. the light and fan remote didn't work so we only had 3 lamps to illuminate the room. The shower head was broken and clogged so the water didn't run through well. All in all it was good. We checked in late and left before sunrise. I'll be back again I'm sure.

The room was good, though getting a little dated for the cost of a stay. Booking a table for dinner seemed to be a bit uncertain. Always busy and hard to get at a suitable time.

Ok stay, staff were great, rooms were tidy but very dated. Overall facility looks quite dirty and not maintained well which brings the feeling down.

Excellent location and surrounds . Had a great room Outside the pool area all the staff were efficient and friendly . Restaurant food was very nice .pool refreshing . The location is excellent in the midst of lots of tourist attractions . Yellow water , Cahills crossing and ubirr. Overall the stay was excellent . Being an Accor plus member we used 1 complimentary night and also 50% discount on all Food from the restaurant

I’ve stayed at the Croc a number of times and I’m sure CoVid has something to do with its current state, but I was really disappointed in its lack of cleanliness and how tired it’s looking! I know there’s a lot of politics at play with Jabiru at the moment but it would be great to start to see the government funding trickling in to do up the hotel, considering how much the rooms are. Having said that, the staff are always so friendly and knowledgeable, and the location is excellent for getting out to explore Kakadu. I struggle with paying over $300 (down from $500) for a room & there being what looked like blood on the door, red wine stains on the floor and old stains around the place.