Mercure Kakadu Crocodile Hotel 4 stars

It was a good stay with friendly staff good food and service with fair prices.

The first and the second hotel rooms we were given had black mold growing all over them. It was on the walls, the ceilings, the bathroom and the curtain. The whole room was damp and dank. The air conditioning system badly needs cleaning. The air blowing from it smells of damp and mildew. The third room we were given was ok and we were able to complete our stay. All of the staff we dealt with were great, helpful and friendly. I had good interactions with them and have no complaints about the service they provided. However the state of the building means that I will not be staying at that hotel again.

We only stayed one night but thoroughly enjoyed the whole experience.

First there was no microwave as advertised. There was no appolgy made or offer for a better room. Swimming in the pool required us to fish out loads of dead bugs first. There was mould growing on the roof of our room. The laundry was disgusting, leaking taps and rusty sink. In need of much repair. Was staying for 5 nights but left after 3 - no refund for other 2. One possitve - Mary at the resturant was very freindly and helpfull and ts great.

Room extremely dated. Bathroom in particular needs attention due to chipped paint and mouldy grout. We had no hot water. However the staff, without exception were friendly, helpful and efficient. The indigenous art throughout the hotel is beautiful.

Food was lovely, breakfast was great, staff were friendly, rooms were comfortable

The central courtyard is tired old and run down $180 night and there is concrete blocks and planks of wood for seating next to the pool?

Enjoyed our stay rooms furniture is a bit tired and would simply be impossible to clean not practical at all. Bienvenue card was invalid for no particular reason but the great agent at reception honoured the staff rate. Saving employee moral something i really value. All staff we encountered were wonderful. Food was great and reasonably priced at the staff discount. Would recommend and return.

Disappointed with the room accommodation. Rooms were very tired. mould in bathroom Pool was good but many indigenous people drinking nearby

The room I had was very very dirty. I have photographs to prove it, and showed them to reception on leaving. To be charge $189 for a room as dirty as this is disgraceful. I also have difficult dietary requirements, due to allergies, and there was nothing on the menu I could normally eat, so had to eat something I wouldn't usually. Between booking to go to the restaurant for the following night, and turning up on the night I was booked for, the booking was 'lost' even though I'd had long discussions about my diet with the staff, before booking. Apart from this the staff were very helpful in all but one case.

Tired old hotel No hot water for 3 days Unresponsive staff Limited food choices Disheveled front office night shift manager Poor service Slow service

On arrival, the check in was quick and the gentleman was friendly and efficient. He advised I make a booking at the restaurant as the hotel was very busy. The F&B staff were unable to take my booking (one girl was new (so understand that's not her fault), the other guy didnt know how, the third guy came asked me what I needed and then walked off to service someone at the bar. The young lady asked if would wait for the manager - but had no idea where he was or how long he would take. I asked them to give me a call on my mobile and left my room number.. but no one ever called.... So i had to ring an hour later to confirm my booking time. Was also double charged for two bottles of win (instead of one) at checkout... had to be issued a refund...

Adequate stay, but the hotel was tired and dirty. The room was incredibly dusty and dirty behind the bedside tables. The bathroom was old and discoloured. The towels were just thrown on the rack and were not neat and tidy. The gates were covered in something black like they were never cleaned. It wasn't the level of quality that I was expecting from Mercure/Accor.

Regular Aust day stay at the Croc Hotel - enjoyable as ever.

Rooms were well outdated and whole hotel needs to be refurbished. Stains in rooms and pool area was dirty.