Mercure Kakadu Crocodile Hotel 3.5 stars

Dear Michelle, Thank you for your lovely feedback and for your continued loyalty over the past 15 years. We truly appreciate it. We’re delighted to hear that you had another pleasurable stay and that you continue to enjoy the food at our restaurant. It’s especially wonderful to know that your children loved exploring the gardens and man-made river system, as well as spending time in the pool. We’re also pleased you were able to take advantage of the off-season discount through Kakadu Tourism. Thank you again for choosing to stay with us year after year. We look forward to welcoming your family back again soon. Sincerely, Carinne Mercure Kakadu Crocodile Hotel

Dear Tamara, Thank you for taking the time to share your feedback. I’m very sorry to hear that several aspects of your stay were uncomfortable and disappointing. We sincerely apologise for the air-conditioning issues in your room, particularly given the heat at this time of year. Effective cooling is essential in our climate, and we regret that this impacted your comfort. Your comments have been passed to our maintenance team for review. While we’re pleased to hear that you received fabulous service from our reception team on Friday, we are concerned by your experience on Saturday and apologise if you were met with a lack of support. This is not the level of service we expect from our team, and your feedback will be followed up with management. We also appreciate your understanding regarding the breakfast service, though we agree that the situation you described is far from ideal. While the wet season does affect staffing levels, guests should not feel the impact in such a visible way. We are sorry for the confusion and delays, and for placing our team member in such a difficult position. Thank you again for your honest and balanced feedback. It is invaluable in helping us improve, and we hope to have the opportunity to provide you with a much better experience in the future. Sincerely, Carinne Mercure Kakadu Crocodile Hotel

Dear Stephen, Thank you for your kind feedback. We’re delighted to hear that you enjoyed our amenities, found the restaurant more than adequate, and had a positive experience with our team. It’s especially wonderful to hear your praise for Kali. We will be sure to share your comments with her, as recognition like this means a great deal and truly reflects the level of service we strive to provide. Thank you again for taking the time to share your experience. We hope to welcome you back again in the future. Sincerely, Carinne Mercure Kakadu Crocodile Hotel

Dear Anna, Thank you for taking the time to share your feedback following your recent stay. We are pleased to hear that you found the rooms comfortable and enjoyed both breakfast and dinner during your visit. It is especially rewarding to read your feedback about our team. Your recognition of their friendliness, generosity, and dedication means a great deal, and we will be sure to share your comments with them—they truly are the heart of the hotel. We do apologise for the inconvenience caused by the fan not working and for the unexpected visit from some noisy local wildlife. While we are surrounded by nature, we understand how this can impact comfort, and your feedback has been noted so our maintenance team can follow up accordingly. Thank you again for your thoughtful review. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Sincerely, Carinne Mercure Kakadu Crocodile Hotel

Dear Meridith, Thank you for taking the time to share your detailed feedback. We appreciate you letting us know about the power point and shower issues you experienced. While we regret that these concerns were not reported during your stay—so we could have addressed them immediately—we are grateful that you have highlighted them now. Your comments have been passed on to our maintenance team for follow-up and inspection to prevent recurrence. We are pleased to hear that you found the room clean and well appointed, and particularly that you appreciated the larger refillable toiletries. Sustainability and waste reduction are important to us, so it is encouraging to know these initiatives are noticed and valued by our guests. Thank you again for your constructive review. Sincerely, Carinne