Mercure Kakadu Crocodile Hotel 3.5 stars

Dear Peter, Thank you for taking the time to share your feedback following your recent stay at The Croc. We are pleased to hear that you had a comfortable and enjoyable visit, and that you were able to relax by the pool and get a good night’s sleep. It is especially wonderful to know that dinner was the highlight of your stay and that you enjoyed the kangaroo dish. I will be sure to pass your kind comments on to our kitchen and service teams. We also appreciate your feedback regarding the rooms and your suggestion for a refresh. Comments like yours are very valuable and help guide our ongoing improvements. Thank you again for your recommendation and for recognising our lovely and helpful staff. We hope to have the pleasure of welcoming you back again in the future. Sincerely, Carinne Mercure Kakadu Crocodile Hotel

Dear  Soon, Thank you for taking the time to share your comments regarding your recent stay. We appreciate your understanding of the challenges associated with our remote location. Nonetheless, we acknowledge your concerns, and we agree that further improvement of our facilities is necessary. Please be assured that your feedback is valued and will be carefully considered as we continue to enhance the comfort and experience we provide to our guests. Sincerely, Carinne Mercure Kakadu Crocodile Hotel

Dear Angus, Thank you so much for your wonderful feedback. We’re delighted to hear that you had a great and easy stay, and that our concierge team was able to assist with an early check‑in and setting up your Accor account. The points are being credited 7 days after departure. I’ll be happy to look into this for you and ensure they are credited as soon as possible. I also appreciate your understanding regarding the overnight alarm interruption and the dampness in the room during the wet season. We will share this with our team to help us improve guest comfort further. It’s great to know you enjoyed the room, amenities, gallery, and service from our staff. We’re truly grateful for your kind words, and we look forward to welcoming you back as your preferred accommodation for future visits to Jabiru. Sincerely, Carinne Mercure Kakadu Crocodile Hotel

Cher Christian, Merci beaucoup pour votre retour. Nous étions ravis de accueillir de nouveau parmi nous. Cela nous fait vraiment plaisir de savoir que votre séjour un excellent. Au plaisir de vous accueillir de nouveau très bientôt. Cordialement, Carinne Mercure Kakadu Crocodile Hotel

Dear Malcolm, Thank you so much for your wonderful feedback. It truly means a lot to us. We’re always delighted to welcome you back, and it’s heart‑warming to know that our team consistently makes you feel at home. Our staff take great pride in being friendly, welcoming, and attentive, so hearing that they “go the extra yard” to make sure your needs are met is incredibly rewarding. We’re grateful for your continued trust and for choosing to stay with us again. We look forward to seeing you next time and creating more great experiences for you. Sincerely, Carinne Mercure Kakadu Crocodile Hotel