Mercure Kakadu Crocodile Hotel 3.5 stars

Customer review rating 4.0/5 4,252 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Best price guarantee

How it works?
Mercure Kakadu Crocodile Hotel
See on a map
+ 21 Services

Hotel extras

  • Superb location

  • Outdoor swimming pool

  • Escarpment Restaurant and Bar

  • Iconic crocodile building design

  • Event facilities for up to 250 guests

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Kakadu Crocodile Hotel

Flinders Street
0886 jabiru
australia

Tel: +61889799000

Fax: (+61)8/89799098

Check-in from 15h00

Check out up to 10h00

  • By plane

    JABIRU AIRPORT At 8km / 4 miles

GPS :-12.671082, 132.831457

Hotel services

ESCARPMENT RESTAURANT

Embracing indigenous culture with our take on local bush tucker as well as offering modern Australian cuisine, Escarpment Restaurant is open for breakfast, lunch and dinner and uses locally sourced ingredients to showcase our region.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 2 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 110 rooms
    • 3 rooms for people with reduced mobility
    • No family room
    • 4 connecting rooms
    • 110 non-smoking rooms
    • 2 floors
  • Languages spoken at the hotel
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
  • Porter
    • Porter
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Mercure Kakadu Carpark
    • On site
    • 100 parking spaces
    • Private
    • Parking opened 24/7
Well-being
  • The Crocodile Heart
    • Outside
    • On site
Boutiques/shopping
  • Art gallery
  • Gift shop/newspaper shop
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

Spacious, light and airy, guest rooms at Mercure Kakadu Crocodile Hotel provide a cool, inviting space, perfect for relaxing in after a long day exploring the region. Guests looking for hotels in Kakadu can choose from a range of accommodation options at this impressive hotel, with a variety of bedding configurations to suit individuals, couples, families and groups of friends. Tastefully appointed and contemporary, each guest room features aboriginal artwork, a desk, WIFI access and a modern ensuite.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 325

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Mercure Kakadu Crocodile Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

4,252 reviews

TripAdvisor Rating 3.5/5

1,656 reviews

Clean and cool

Customer review rating 4.0/5

Rob Solo - 13/10/2021 Confirmed reviews ALL

Arrived early and allowed to check in which was appreciated. Air conditioning working a treat.

Dear Rob, We are glad to hear that you enjoyed your stay at The Croc Hotel. We very much appreciate your feedback and hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Comfortable

Customer review rating 3.0/5

Nicole Friends - 13/10/2021 Confirmed reviews ALL

The hotel is very dated and needs a lot of attention. It is in the outback, so I guess this is an acceptable standard there. The staff were all very nice, the bed and pillows were comfortable.

Dear Nicole, Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. Please accept my sincere apology for the experience. It’s disappointing to hear that you didn’t enjoy your stay. We are working to resolve your concerns and avoid future occurrence. We appreciate your sharing you concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Good location, slow check in and service

Customer review rating 2.5/5

Colin Couples - 11/10/2021 Confirmed reviews ALL

The hotel was well set in the national park, however after that the stay was average at best. We arrived at 4pm and had to wait 3hrs to be given a room as none were available. The room was needing attention in the bathroom.

Dear Kathryn, Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. Please accept my sincere apology for the experience. It’s disappointing to hear that you didn’t enjoy your stay. We are working to resolve your concerns and avoid future occurrence. We appreciate your sharing you concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Well located, friendly staff

Customer review rating 5.0/5

Sarah Families - 11/10/2021 Confirmed reviews ALL

Had a great stay, We were a couple and my daughter and her young family. Resort catered for all types. Rooms clean and tidy and spacious.

Dear Sarah, We very much appreciate your feedback for the hotel and our team at the Mercure Kakadu Crocodile Hotel. I will share your feedback with the team, and I am sure this will serve as an encouragement to continue to provide excellent service. We hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Rooms in need of major upgrade

Customer review rating 1.0/5

Anonymous Families - 10/10/2021 Confirmed reviews ALL

Positives: nice pool, reception area and beautiful artwork in foyer. Negatives: expensive for the standard of facilities. Rooms are very dated, uncomfortable bed. Bathrooms too small.

Dear Sharna, Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. Please accept my sincere apology for the experience. It’s disappointing to hear that you didn’t enjoy your stay. We are working to resolve your concerns and avoid future occurrence. We appreciate your sharing you concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Well located

Customer review rating 5.0/5

Nd Families - 10/10/2021 Confirmed reviews ALL

Great hotel, fabulous food, helpful staff, good drinks.

Dear Nichelle, We are glad to hear that you enjoyed your stay at The Croc Hotel. We very much appreciate your feedback and hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Novelty hotel

Customer review rating 3.0/5

Pa… Families - 10/10/2021 Confirmed reviews ALL

Welcoming check in and out. Lunch service cheerful. Rooms are outdated and in need of rennovating.

Dear Paul, We are glad to hear that you enjoyed your stay at The Croc Hotel. We very much appreciate your feedback and hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Good stay

Customer review rating 4.0/5

Anonymous Families - 09/10/2021 Confirmed reviews ALL

Serve & food was brilliant

Dear Iain, We are glad to hear that you enjoyed your stay at The Croc Hotel. We very much appreciate your feedback and hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Oasis in the heat !

Customer review rating 4.5/5

Christene Couples - 09/10/2021 Confirmed reviews ALL

We really enjoyed our 4 night stay at Crocodile hotel. After being in the elements all day was very happy to come back to hotel and cool off in the pool before having a delicious meal at restaurant! The staff could not have done more they were great ! Rooms are getting a bit old but homely and roomy

Dear Christene, We are glad to hear that you enjoyed your stay at The Croc Hotel. We very much appreciate your feedback and hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Nice break

Customer review rating 4.0/5

Peter S. Couples - 09/10/2021 Confirmed reviews ALL

Great Dutch receptionist ... room ok but crook Ac quickly fixed. Ok breakfast & surprised with complimentary yellow waters trip

Dear Peter, We are glad to hear that you enjoyed your stay at The Croc Hotel. We very much appreciate your feedback and hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Pleasant facilities in Kakadu

Customer review rating 4.0/5

Heather Couples - 08/10/2021 Confirmed reviews ALL

This was a 1-night stay as part of a Kakadu-Arnhemland group bus tour. The rooms were comfortable; reception was reasonably efficient in processing a large group; the dining menu gave plenty of choices; our meals were excellent; breakfast choices were a little more limited. It would have been nice to know the bar was open before official dining time.

Dear Heather & David, We are glad to hear that you enjoyed your stay at The Croc Hotel. We very much appreciate your feedback and hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Pleasant but could improve

Customer review rating 4.0/5

Roz Business - 08/10/2021 Confirmed reviews ALL

Able to check-in early, which was great. Reception staff were pleasant. Had to ask for directions to my room - this wasn't offered on check-in. No information about the hotel or the surrounding area available in the room - I always like to see a folder of information. Room was clean but is dated and needs to be refurbished. Dinner was nice (barra and chips) Cocktails were nice. Dinner dinning room staff were lovely, as were breakfast staff.

Dear Roslyn, We are glad to hear that you enjoyed your stay at The Croc Hotel. We very much appreciate your feedback and hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel
Customer review rating 3.5/5

Anonymous Friends - 07/10/2021 Confirmed reviews ALL

Unfortunately when we arrived the hotel did not have our booking in the system. I understand that these things happen but it was the attitude of the gentleman on reception that was most disappointing. He basically said there was nothing he could do and shrugged his shoulders. It appeared that there were rooms available but they were not being cleaned that day!! We luckily were found a room. Other travellers were not allocated their rooms until 8.30 Pm . After a long day of travel in hot temperatures , this is not acceptable. On the positive, staff in the restaurant were fabulous.

Dear Andrea, Thank you for taking the time to provide your honest feedback. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Excellent stay

Customer review rating 4.5/5

Merinda S. Families - 07/10/2021 Confirmed reviews ALL

Just enjoyed our two night stay immensely.

Dear Marinda, We very much appreciate your feedback for the hotel and our team at the Mercure Kakadu Crocodile Hotel. I will share your feedback with the team, and I am sure this will serve as an encouragement to continue to provide excellent service. We hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

good stay

Customer review rating 4.0/5

Anonymous Business - 07/10/2021 Confirmed reviews ALL

Fine. Staff very helpful, but seemed to work very long hours.

Dear Johnronaldhon, We very much appreciate your feedback for the hotel and our team at the Mercure Kakadu Crocodile Hotel. I will share your feedback with the team, and I am sure this will serve as an encouragement to continue to provide excellent service. We hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel
Customer review rating 3.5/5

Anonymous Families - 05/10/2021 Confirmed reviews ALL

I really like this hotel. it's my third stay. However, there were some small things that were annoying. No towels when we checked in. couldn't work out how to use the room phone to call reception so we called the outside line. the light and fan remote didn't work so we only had 3 lamps to illuminate the room. The shower head was broken and clogged so the water didn't run through well. All in all it was good. We checked in late and left before sunrise. I'll be back again I'm sure.

Dear Dion, Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. Please accept my sincere apology for the experience. It’s disappointing to hear that you didn’t enjoy your stay. We are working to resolve your concerns and avoid future occurrence. We appreciate your sharing you concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Business stay was a good experience

Customer review rating 4.0/5

Anonymous Business - 05/10/2021 Confirmed reviews ALL

The room was good, though getting a little dated for the cost of a stay. Booking a table for dinner seemed to be a bit uncertain. Always busy and hard to get at a suitable time.

Dear Kris, We are glad to hear that you enjoyed your stay at The Croc Hotel. We very much appreciate your feedback and hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Ok

Customer review rating 3.0/5

Anonymous Couples - 05/10/2021 Confirmed reviews ALL

Ok stay, staff were great, rooms were tidy but very dated. Overall facility looks quite dirty and not maintained well which brings the feeling down.

Dear Nicole, Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. Please accept my sincere apology for the experience. It’s disappointing to hear that you didn’t enjoy your stay. We are working to resolve your concerns and avoid future occurrence. We appreciate your sharing you concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Crocodile country

TripAdvisor rating 5.0/5

ShanoP 04/09/2021 TripAdvisor review

Excellent location and surrounds . Had a great room Outside the pool area all the staff were efficient and friendly . Restaurant food was very nice .pool refreshing . The location is excellent in the midst of lots of tourist attractions . Yellow water , Cahills crossing and ubirr. Overall the stay was excellent . Being an Accor plus member we used 1 complimentary night and also 50% discount on all Food from the restaurant

Dear ShaneoP, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Not too bad!

TripAdvisor rating 3.0/5

Emma P 11/08/2021 TripAdvisor review

I’ve stayed at the Croc a number of times and I’m sure CoVid has something to do with its current state, but I was really disappointed in its lack of cleanliness and how tired it’s looking! I know there’s a lot of politics at play with Jabiru at the moment but it would be great to start to see the government funding trickling in to do up the hotel, considering how much the rooms are. Having said that, the staff are always so friendly and knowledgeable, and the location is excellent for getting out to explore Kakadu. I struggle with paying over $300 (down from $500) for a room & there being what looked like blood on the door, red wine stains on the floor and old stains around the place.

Dear Emma P, Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. Please accept my sincere apology for the experience. You are right Old should not mean dirty and please rest assured that I will share your feedback with the team to resolve your concerns and avoid future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Our most recent 20 reviews

In partnership with TripAdvisor