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Mercure Kakadu Crocodile Hotel 3.5 stars

Customer review rating 4.0/5 4,011 reviews

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Mercure Kakadu Crocodile Hotel
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Hotel extras

Combining a superb location with an excellent range of services and facilities, Mercure Kakadu Crocodile Hotel features 110 air-conditioned guest rooms, an outdoor swimming pool, the Escarpment Restaurant and Bar and event facilities for up to 250 guests.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Swimming pool
  • Massage (nearby) Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 3 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Kakadu Crocodile Hotel

Flinders Street
0886 jabiru
australia

Tel: +61889799000

Fax: (+61)8/89799098

Check-in from 15h00

Check out up to 10h00

  • By plane

    JABIRU AIRPORT At 8km / 4 miles

GPS :-12.671082, 132.831457

Our accommodation(s)

Spacious, light and airy, guest rooms at Mercure Kakadu Crocodile Hotel provide a cool, inviting space, perfect for relaxing in after a long day exploring the region. Guests looking for hotels in Kakadu can choose from a range of accommodation options at this impressive hotel, with a variety of bedding configurations to suit individuals, couples, families and groups of friends. Tastefully appointed and contemporary, each guest room features aboriginal artwork, a desk, WIFI access and a modern ensuite.

Our restaurants and bars

ESCARPMENT RESTAURANT

Type of cuisine: Bistro

Embracing indigenous culture with our take on local bush tucker as well as offering modern Australian cuisine, Escarpment Restaurant is open for breakfast, lunch and dinner and uses locally sourced ingredients to showcase our region.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

ESCARPMENT BAR

Enjoy balmy nights with a wide selection of iconic Australian wines, icy cold beers and signature cocktails before heading down into the air-conditioned restaurant for dinner.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 325 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 160 people

Find out more

Our guest reviews for
Mercure Kakadu Crocodile Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

4,011 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,642 reviews

Great food and service, hotel a bit tired though

Customer review rating 4.0/5

Leah Families - 30/07/2021 Confirmed reviews ALL

We had a very pleasant stay at the mercure crocodile resort and the food and service in the restaurant were very good. The gardens etc are a bit tired and the rooms although spacious, have very uncomfortable beds!

Dear Leah, Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. Please accept my sincere apology for the experience. We are working to resolve your concerns and avoid future occurrence. We appreciate your sharing you concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Good location, rooms very comfortable, gardens & surrounds look a bit tired.

Customer review rating 4.0/5

John H. Couples - 30/07/2021 Confirmed reviews ALL

Took up the Facebook offer & was very pleased with the offer. Food for dinner & breakfast was very good, good wine list. Service was a mixed bag, very happy with some mainly male waiters, however two of the younger female waitresses were very ordinary, just felt they didn’t want to be there.

Dear Mary, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Well located,clean and friendly staff.But over priced

Customer review rating 2.5/5

Cliff C. Friends - 30/07/2021 Confirmed reviews ALL

Overpriced for what it was . Motel standard accommodation at five star rates Run down and looked like maintenance was not important.

Dear Cliff, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. I'm glad to hear that your stay with us was comfortable and that our staff members were friendly. I wholeheartedly agree with your assessment about our property. There were renovations planned just before COVID, which have since been postponed to the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Max Chamberlain Front Office Supervisor

Lovely rooms and decor

Customer review rating 5.0/5

Karon Families - 30/07/2021 Confirmed reviews ALL

We only stayed one night but wish we stayed longer. Loved the indigenous theme of the hotel and its decor. Rooms were clean, pool refreshing and food enjoyable

Dear Steve, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Staff & Food Fantastic

Customer review rating 4.5/5

Liam Couples - 30/07/2021 Confirmed reviews ALL

On all levels my wife and I were super impressed with the friendliness of the staff and the quality of the food.

Dear Liam & Rachel, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Well located, great staff, very nice restaurant staff and managrr

Customer review rating 4.5/5

Marshall S. Couples - 29/07/2021 Confirmed reviews ALL

Please refer to my detailed GOOGLE review and TripAdvisor

Dear Marshall, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Good food

Customer review rating 3.0/5

Sue B. Couples - 29/07/2021 Confirmed reviews ALL

Very dated. Not very clean very understaffed

Dear Susan & Daryl, Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. Please accept my sincere apology for the experience. You are right Old should not mean dirty and please rest assured that I will share your feedback with the team to resolve your concerns and avoid future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Convenient

Customer review rating 2.5/5

Joanna Solo - 29/07/2021 Confirmed reviews ALL

Disappointed to see it looking tired and in need of refurbishment. Stayed there 20 years ago. It was the height of luxury.

Dear Joan, Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. Please accept my sincere apology for the experience. We are working to resolve your concerns and avoid future occurrence. We appreciate your sharing you concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Great Stay

Customer review rating 5.0/5

Uswatte D. S. Couples - 29/07/2021 Confirmed reviews ALL

We had a awesome stay at the hotel. The hotel has excellent facilities and a pool to cool down after a day of exploring Kakadu. There is a supermarket walking distance if you need anything. Jabiru is located quite central to most attractions. The restaurant had an excellent breakfast and dinner.

Dear Uswatte, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Outstanding Leadership, Hospitality and Comfort

Customer review rating 5.0/5

Norman K. Families - 28/07/2021 Confirmed reviews ALL

Chris (The General Manager) characterised our wonderful one-night stay by making us feel extremely welcome, highly valued and very comfortable. Everything was arranged for us, including a fantastic tour on Yellow Waters, and we wanted for nothing.

Dear Norman, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. I have shared your feedback with Chris. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Amazing value for money looking after the locals

Customer review rating 4.5/5

Judy R. Couples - 28/07/2021 Confirmed reviews ALL

Great local deal - we haven’t stayed with you for over 15 years and it was way better than we remember. Comfy clean rooms . Amazing restaurant, lovely food. Friendly staff

Dear Judy, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Needs renovation

Customer review rating 2.5/5

Anonymous Friends - 28/07/2021 Confirmed reviews ALL

The landscaping around the property is terrible rooms need refurbishing price was ridiculous for what we received pool was way too small for amount of rooms

Dear John, Thank you for taking the time to provide feedback for your recent stay at Mercure Kakadu Crocodile Hotel. Please accept my sincere apology for the experience. We are working to resolve your concerns and avoid future occurrence. We appreciate your sharing you concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with improved experience and services. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Brilliant place to stay

Customer review rating 4.5/5

Simon D. Solo - 28/07/2021 Confirmed reviews ALL

Excellent roomey space close to restraunt friendly service

Dear Simon, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Crocodile Heaven

TripAdvisor rating 5.0/5

bllehs 28/07/2021 TripAdvisor review

Our overnight stay at the Jabiru Croc hotel was excellent! The pool was freezing (for a Territorian), but still nice, the room was large and comfortable and had a bathtub!! (big score for that from me) and the the food was superb. Having Aboriginal artwork for sale right near reception was great. All in all a very enjoyable stay!

Dear bllehs, We very much appreciate your comments regarding your stay at the Mercure Kakadu Crocodile Hotel. It is always a pleasure to receive positive feedback, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jaideep Bhardwaj, General Manager Mercure Kakadu Crocodile Hotel

Good stay

Customer review rating 3.0/5

Terry A. Couples - 27/07/2021 Confirmed reviews ALL

Accommodation good Food leaves a lot to be desired

Dear Terry, Thank you for taking the time to tell us about your experience at the Mercure Kakadu Crocodile Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Max Chamberlain Front Office Supervisor

Great art gallery

Customer review rating 3.0/5

Elaine B. Couples - 27/07/2021 Confirmed reviews ALL

The room in which we were accommodated in was tired, broken and in desperate need of attention.

Dear Lloyd & Elaine, Thank you for taking the time to tell us about your experience at the Mercure Kakadu Crocodile Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Max Chamberlain Front Office Supervisor

Great Hotel

TripAdvisor rating 5.0/5

jacquiwwwww 22/07/2021 TripAdvisor review

Vey enjoyable stay at the Mercure Kakadu Croc Hotel. Clean & very nice room with everything we needed. Fantastic food in the restaurant, great service - big thanks to Ji (?) in the restaurant, very helpful & friendly. Beds a little soft for me but i like a hard bed, my mum was very comfortable in hers.

Hi Jacqui So pleased you and your mum enjoyed your stay with us. We really appreciate the review and you making time to write.

Due to lack of room cleanliness

TripAdvisor rating 2.0/5

Valerie L 02/02/2021 TripAdvisor review

The room I had was very very dirty. I have photographs to prove it, and showed them to reception on leaving. To be charge $189 for a room as dirty as this is disgraceful. I also have difficult dietary requirements, due to allergies, and there was nothing on the menu I could normally eat, so had to eat something I wouldn't usually. Between booking to go to the restaurant for the following night, and turning up on the night I was booked for, the booking was 'lost' even though I'd had long discussions about my diet with the staff, before booking. Apart from this the staff were very helpful in all but one case.

Birthday break

TripAdvisor rating 4.0/5

Allison C 14/03/2020 TripAdvisor review

The staff were friendly, professional and always ready or to assist. It’s quite and meant for relaxing Room opened onto patio which then had access to pool. Pool clean and shaded a bonus for the fair skinned. Breakfast was good, kids thought hash browns would make it great.

Family get away

TripAdvisor rating 4.0/5

sarahpurcell2015 Family - 31/12/2019 TripAdvisor review

Spent one night at the Croc Hotel with my family. The rooms were clean, food was nice and the there is a pool we could enjoy. The bathrooms are starting to look dated but we enjoyed our stay there the staff were all very accommodating

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