Mercure Madrid Centro 4 stars

Customer review rating (ALL Rating) 4.4/5 1,155 reviews

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Description

Hotel extras

  • 4-star hotel in a calm spot in central Madrid

  • Under 10 minutes from museums, the metro and Atocha train station

  • Air-conditioned rooms for up to 3 people and suites with terrace

  • Parking available. Pets are not allowed

  • Near the Buen Retiro Park and the Royal Botanical Garden

Our accommodation(s)

Hotel location

Mercure Madrid Centro

Calle Lope De Vega 49
28014 Madrid
Spain

GPS:40.4139175, -3.6944082999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

SNACK BAR

Enjoy the end of a long day of work or discovering the corners of Madrid, choose your favourite drink and relax in our cosy Bar. The Snack Bar is open 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,155 reviews

TripAdvisor Rating  4.0/5  1,280 reviews

Well located

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Great location to major sites and train station. Excellent service from staff. Good breakfast.

Dear Paul Stephen D., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosario Ortega Front desk Manager

Perfect location, excellent staff

Customer review rating 5.0/5

Mr P. O. Couples - Confirmed reviews ALL

A standard 4* business class hotel, we paid c.€190/night for a double room with breakfast in mid Sep. A compact breakfast buffet, little better than some 3* hotels. If you miss something, it may be restored in a minute. I avoided the scrambled eggs and bits of sausage, preferring the cleaner continental options. Usual instant coffee machine service, go to a bar if you want a real coffee. Tea availability varies. The small breakfast room doubles as a place to sit and read in the evening, with a wine & snack bar service via reception. Room is comfortable, well appointed, international channels on TV, good towels, quiet interior yard view, good air conditioning. Attentive, cheerful, and courteous staff. We chose it for its location, just across the street from the Prado, so a good museum triangle choice.

Dear Patrick Roy O., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front desk department.

Well Located . Good stay

Customer review rating 4.0/5

Hilary Friends - Confirmed reviews ALL

Excellent staff and brilliant location. Very clean hotel. Sometimes there were not sufficient staff to replenish the very good breakfast. On the last night the people above our room on 6th floor walked across the floor with Very Noisey shoes even though rooms are carpeted. Overall enjoyed the stay

Dear Hilary Ann H., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front desk department

Customer review rating 5.0/5

James R. Couples - Confirmed reviews ALL

front desk people were wonderful and very helpful during our stay.

Dear JAMES r., We very much appreciate your comments regarding your stay at the Mercure Madrid Centro. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front desk department

Well located. Bad internet. Simple breakfeast

Customer review rating 2.0/5

Robson B. D. R. Business - Confirmed reviews ALL

Well located, right in the middle of one of hot spots of Madrid. Walking distance to most sightseeing places are less then 15 min Bad internet. It has weak signal on the room and besides that it kept oscilating and restarting the connection. Impossible to have a decent video call. Very frustrating. I used my mobile data routed. No bar at night. Simple breakfeast. A lot less to offer than I expected for a 4 stars and for the price you pay for the stay.

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Other web-users rate our hotel

  • 804 reviews 9.4/10 Location
  • 788 reviews 6.7/10 Room
  • 873 reviews 8.9/10 Service
  • 69 reviews 3.1/10 WiFi
  • 470 reviews 5/10 Comfort
  • 453 reviews 8.1/10 Breakfast
  • 258 reviews 8.4/10 Cleanliness
  • 27 reviews 4.9/10 Bar

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