ibis Genève Centre Lac Hotel 3 stars

Customer review rating (ALL Rating) 4.3/5 2,108 reviews

Information message

ibis Genève Centre Lac
See on a map
+ 13 Services

Hotel extras

  • Just a 5-minute walk from Cornavin Train Station and the Lake.

  • Free public transport pass provided on arrival

  • Bar open 24 hours

  • Free WiFi

  • Co-working spaces

Hotel location

ibis Genève Centre Lac

26 Rue De Berne
1201 geneva
switzerland

Fax: (+41)22/8492030

Check-in from 15h00

Check out up to 12h00

  • By plane

    GENEVA AIRPORT At 5km / 3.11 miles

  • By train

    CORNAVIN STATION At 0.3km / 0.19 miles

GPS:46.210481, 6.146282

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar

IBIS BAR Non contractual photo

Our accommodation(s)

Warm, modern and comfortable with a cozy bed and functional bathroom, the ibis room has everything to please.

Our guest reviews for
ibis Genève Centre Lac

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

2,108 reviews

TripAdvisor Rating 4.0/5

285 reviews

Customer review rating 4.0/5

Víctor Families - 29/11/2021 Confirmed reviews ALL

Check in process was a little slow, the receptionist was answering the phone while trying to do our check in. On the other side everything else was good, perfect cleaning, nice decoration like Ibis is used to have, and overall friendly staff. Breakfast was also nice.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Céline Lauzy

Not thrilled

Customer review rating 2.0/5

Anonymous Couples - 29/11/2021 Confirmed reviews ALL

The worst part was that the A/C seemed to not work or be very weak, we turned it as cold as it would go but it hardly changed the feel of the room. The window did open, but the sounds of the people on the street below are incredibly loud day and night-- I'm not sure what is across the street but there are always people yelling and playing music unfortunately. The room was very cramped and the decor was dark, with the walls painted darkly, which did not give off a very pleasant feel! The design of the room was odd and was overall disappointing. If you're booking, also note that there is no fridge or teapot. However, staff was very nice!

Dear Mr S., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. The A/C is now off as it is 0°C outside, the thermostat needs to be on 0 if you don't want heating. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Céline Lauzy General Manager

Well placed for transport

Customer review rating 3.5/5

Gavlar Business - 29/11/2021 Confirmed reviews ALL

Two reasonable nights here. The hotel has a good location for public transport and the Airport. The immediate location has all the sights and sounds of a highly multicultural area - a region that never sleeps. The room itself was perfectly clean but missing some fundamentals like Do Not Disturb signs and tea/coffee facilities. The heating was permanently cranked to max, requiring the windows to be opened to make it habitable, a painful trade off with then allowing in the aforementioned street ambience in the small hours. Also - the pillows are not for those who like head support while they sleep. All in all, tolerable for the price but only book if you are happy to compromise on this.

Well located

Customer review rating 2.5/5

Piyush Friends - 21/11/2021 Confirmed reviews ALL

The location is well located but there was a delay of 2 hours in check-in due to hotel being full

Well Located

Customer review rating 5.0/5

Modar A. Families - 15/11/2021 Confirmed reviews ALL

It has beenbso excited days

Well located, staff very welcoming

Customer review rating 4.0/5

Juliette Couples - 15/11/2021 Confirmed reviews ALL

One day stay, very comfortable

Good stay

Customer review rating 4.0/5

Laurence Business - 12/11/2021 Confirmed reviews ALL

The room is very clean & quiet. The staff is nice The choice at breakfast could be a little wider

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Céline Lauzy General Manager

Confortable central hotel

Customer review rating 4.5/5

Thomas K. Business - 11/11/2021 Confirmed reviews ALL

Easy check-in, friendly service, confortable room, delicious breakfast with a good choice. Only negative: invoice sent only after a day and after asking again.

Not the best location

Customer review rating 4.0/5

Ricardo I. Business - 11/11/2021 Confirmed reviews ALL

Friendly service, clean room, terrible breakfast and not so good location the area is not the best for a couple any time.

located in red light area very seedy and unsafe at night

Customer review rating 4.0/5

Anonymous Business - 11/11/2021 Confirmed reviews ALL

good clean hotel but area needs to be addressed Seedy and the feeling of unsafe during the night

Bon excellent

Customer review rating 5.0/5

Anonymous Business - 08/11/2021 Confirmed reviews ALL

Excellent

Customer review rating 1.0/5

Ar Business - 01/11/2021 Confirmed reviews ALL

Although my late check-in the room that was given was an used one - very bad start. The carpet in the room was very dirty, the toilet was not properly cleaned there was hair of man shaving on the washbasin. There was no food available in the bar only a supermarket package with curry. Breakfast was poor. The woman in the front desk was not helpful when i asked to cancel my reservation to the following days.

Dear REMOALDO A., Thank you for taking the time and trouble to complete a survey following your recent stay at ibis Lac. We all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continually monitor and so improve the services we provide. We will in your case prevent future occurence. We look forward to welcoming you again to our hotel in the near future. Yours sincerely, Céline L

Great quality/price/service level

Customer review rating 5.0/5

Stan H. Business - 31/10/2021 Confirmed reviews ALL

The ladies in the evening shift and gentleman at night were very professional and friendly

Well located

Customer review rating 4.5/5

Angela Friends - 29/10/2021 Confirmed reviews ALL

Really close to Geneve Cornavin. Good service. Twin room I ordered was pleasant to stay in.

Very good

Customer review rating 4.5/5

Sl Business - 25/10/2021 Confirmed reviews ALL

Good stay.

Fair to low services

TripAdvisor rating 3.0/5

khodord Business - 30/08/2021 TripAdvisor review

Check in was great. The cleaning service was not really good. Bathroom really needs attention but seems they don’t report or care about it. Breakfast is okay but dinner options are not great at all but the street is full of good options. As a ALL member you will be treated just as a non — they are so fair ;-).

Dear Khodord, Thank you for taking the time to tell us about your experience at the ibis Genève Centre Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Merouane ZGANI General-Manager

Short break in Geneva

TripAdvisor rating 4.0/5

CHvoyageur 24/07/2021 TripAdvisor review

The hotel is well-situated, within easy walking distance of the lake, the station and the town. The rooms are standard Ibis, mine was in very good condition. The staff were friendly and helpful, the price quite reasonable. The breakfast was minimalist, but I suppose the Covid restrictions influence this.

Dear Guest, Many thanks for posting your comments. We appreciate all feedback very much and the team and I look forward to welcoming you back at ibis Genève Centre Lac. Kind regards, Merouane General Manager

Quite average

TripAdvisor rating 3.0/5

Samimouannes2020 Family - 05/01/2020 TripAdvisor review

Average hotel below expectations Small rooms Acceptable location due to proximity to main train station Staff lack expertise in dealing with clients. Didnt feel at all that i have a priviledge of an Accor platinum card membership.

Dear Sami Mouannes, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Merouane ZGANI Assistant-General Manager

Excellent experience!

TripAdvisor rating 5.0/5

Vaios K Business - 11/12/2019 TripAdvisor review

Excellent stay at one of my favorite hotels! Clean and well equipped rooms, polite and helpful personnel, great location, friendly environment. I would definitely suggest this hotel for you stay in Geneva at any time of the year.

Dear Vaios, We very much appreciate your comments regarding your stay at ibis Genève Centre Lac It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Merouane Assistant General Manager

Very good location!

TripAdvisor rating 4.0/5

paulusFRA Friends getaway - 05/12/2019 TripAdvisor review

Great location and very sweet and friendly reception staff!! Great stay!! Would definitely not hesitate to come back, easy to eat around the hotel, close to the train station, close to the lake, rooms were clean, even though a little small, but then.. it’s Ibis 😜 certainly would book again!!!

Dear Paulus, Thank you very much for your lovely comment and the good ranking you gave us. We are delighted to read that you enjoyed our ideal location and services. We will be pleased to welcome you again in a not too distant future. With my best regards, Merouane Assistant General Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in geneva