Novotel Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 3.7/5 406 reviews

Hotel extras

  • Tropical lush urban paradise in central Singapore

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24-hour room service, gym and laundromat. Large infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

ALLSAFE approved hotel

Hotel location

Novotel Singapore On Stevens

Orchard District, 28 Stevens Road, #01-01, 257878

GPS:1.313439, 103.828417

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


At Food Exchange, friends and family come together over delicious meals. In the stylish contemporary space featuring a lush leafy backdrop and al fresco dining by the infinity pool, Food Exchange is a cheerful spot for breakfast, lunch and dinner.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, our 4-star Novotel hotel is truly a place perfect for all your needs. Our hotel rooms are designed for the modern business traveller and families with sustainability in mind. Enjoy big and comfortable beds with Novotel smart pillows.

Take advantage of our Flight + Hotel offers


Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  406 reviews

TripAdvisor Rating  4.5/5  782 reviews

Staff do all they can to help out - excellent customer service

TripAdvisor rating 5.0/5

Nick S TripAdvisor review

All you would expect from Novotel - Clean, well equipped room, great breakfast etc - but the staff went extra mile to assist with getting my lost luggage back to me - I'm sure without Jasmine I would still be waiting for my luggage to chase me around the world.

Worst 4Star Hotel

TripAdvisor rating 1.0/5

Perpetua C TripAdvisor review

The staff are aloof and snobbish. The hallway to the room is dirty and garbage bags are piled along the hallway. There is nobody that will answer the phone at night. Breakfast is shared with guests from the adjoining Mercure hotel. The furnitures, even the electric kettle is dusty. Towels provided is old with edges that are loose. I paid with my credit card and was billed twice which I disputed with my bank. There is a shuttle service but will not reach the Orchard road so walking would take about 15-20 minutes to the desired shops. No MRT station nearby too.

Outstanding service in privilege lounge

TripAdvisor rating 5.0/5

weiyeey2022 Couples - TripAdvisor review

I would like to express my appreciation for the outstanding customer service provided by your privilege lounge team. Privilege lounge access enhanced our vacation experience. We enjoy very much on the happy hour session, nice food and nice wine. Every staff with whom we came in contact was attentive, friendly and helpful including Hui Xian, Edlyn, Glenn, Elaine and Jessica. They are always with a big smile😊 Keep up the good work! However, the toilet outside the lounge is not so clean, maybe can clean it more frequent. We had a wonderful vacation stay here, thank you again for such outstanding service.

Awesome Service

TripAdvisor rating 5.0/5

hazh2023 Couples - TripAdvisor review

Pushpa & Xavier assisted with the Check in. Pushpa did some magic she gave us an upgrade & a Birthday surprise for my partner! What a splendid service which makes this hotel our favorite. The friendly and approachable staff do make alot of difference to your stay! I hope everyone get to experience this 5 star service at Mercure on steven! Great work looking forward to meet pushpa and xavier on our next Visit!!

High standards of professionalism

TripAdvisor rating 5.0/5

Candabanana Business - TripAdvisor review

We booked Novotel Stevens for our company's chinese new year luncheon for 160 pax. From the enquiry till the event date, the liaison Adrian was extremely prompt in his communication on multiple fronts. He answered all my queries clearly and even helped me to anticipate potential areas to take note bc of his vast experience. On the event date itself, there was smooth handover from Adrian to the banquet manager Farhan, together with the AV Isa. Farhan was such a joy to work with, he was very adaptable especially when we had last minute changes in schedule and still our food service went extremely smooth. Isa also provided very apt support and kept vigil on our devices throughout the event to ensure the audio/videos were playing on schedule. Many guests complimented the food choices as well! Very pleasant and wonderful experience thanks to the staff!!!

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Other web-users rate our hotel

  • 153 reviews 8.1/10 Location
  • 305 reviews 6.2/10 Room
  • 350 reviews 5.6/10 Service
  • 9 reviews 7.8/10 WiFi
  • 133 reviews 5.9/10 Cleanliness
  • 99 reviews 7.3/10 Breakfast
  • 80 reviews 5.6/10 Food
  • 47 reviews 9.3/10 Pool

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