Novotel Singapore On Stevens 4 stars

All you would expect from Novotel - Clean, well equipped room, great breakfast etc - but the staff went extra mile to assist with getting my lost luggage back to me - I'm sure without Jasmine I would still be waiting for my luggage to chase me around the world.

The staff are aloof and snobbish. The hallway to the room is dirty and garbage bags are piled along the hallway. There is nobody that will answer the phone at night. Breakfast is shared with guests from the adjoining Mercure hotel. The furnitures, even the electric kettle is dusty. Towels provided is old with edges that are loose. I paid with my credit card and was billed twice which I disputed with my bank. There is a shuttle service but will not reach the Orchard road so walking would take about 15-20 minutes to the desired shops. No MRT station nearby too.

I would like to express my appreciation for the outstanding customer service provided by your privilege lounge team. Privilege lounge access enhanced our vacation experience. We enjoy very much on the happy hour session, nice food and nice wine. Every staff with whom we came in contact was attentive, friendly and helpful including Hui Xian, Edlyn, Glenn, Elaine and Jessica. They are always with a big smile😊 Keep up the good work! However, the toilet outside the lounge is not so clean, maybe can clean it more frequent. We had a wonderful vacation stay here, thank you again for such outstanding service.

Pushpa & Xavier assisted with the Check in. Pushpa did some magic she gave us an upgrade & a Birthday surprise for my partner! What a splendid service which makes this hotel our favorite. The friendly and approachable staff do make alot of difference to your stay! I hope everyone get to experience this 5 star service at Mercure on steven! Great work looking forward to meet pushpa and xavier on our next Visit!!

We booked Novotel Stevens for our company's chinese new year luncheon for 160 pax. From the enquiry till the event date, the liaison Adrian was extremely prompt in his communication on multiple fronts. He answered all my queries clearly and even helped me to anticipate potential areas to take note bc of his vast experience. On the event date itself, there was smooth handover from Adrian to the banquet manager Farhan, together with the AV Isa. Farhan was such a joy to work with, he was very adaptable especially when we had last minute changes in schedule and still our food service went extremely smooth. Isa also provided very apt support and kept vigil on our devices throughout the event to ensure the audio/videos were playing on schedule. Many guests complimented the food choices as well! Very pleasant and wonderful experience thanks to the staff!!!