Novotel Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.2/5 1,642 reviews

Novotel Singapore On Stevens - Image 1
Novotel Singapore On Stevens - Image 2
Novotel Singapore On Stevens - Image 3
Novotel Singapore On Stevens - Image 4

Description

Hotel extras

  • Tropical lush urban paradise in central Singapore

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24-hour room service, gym and laundromat. Large infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Novotel Singapore On Stevens

Orchard District, 28 Stevens Road, #01-01, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,642 reviews

Customer review rating 1.0/5

Joveis Q. Couples - Confirmed reviews ALL

This staycation was meant to be a romantic getaway to celebrate the upcoming addition to our family. Instead, a series of unacceptable operational failures completely ruined the surprise and wasted half of our day. • 10:30 AM: I made a special trip down to hand over a bouquet of flowers, intending it to be a surprise in our room upon check-in. Your front desk staff explicitly assured me the flowers would be kept in the fridge to ensure they remained fresh. • They also informed me that my request for an early check-in could not be accommodated, advising me to return at the standard 3:00 PM check-in time to "prevent any disappointment". I respected this and complied. • 3:40 PM: We arrived for check-in, only for me to realise, that the flowers were still just sitting at the front desk. We were then made to wait for 40 minutes before finally being escorted to the lounge. It was at this point I requested to see a manager. • Because of this massive delay, we were forced to cancel our scheduled spa appointment. • 5:00 PM: The room was finally ready, a full two hours past your official check-in time. To make matters worse, the flowers were still not in the room. • 6:10 PM: The flowers were finally delivered. By then, the surprise for Rachel was entirely ruined. I am frankly shocked at how poorly this was handled from start to finish. Basic requests were ignored, the room was severely delayed, and the front desk's lack of coordination turned what was supposed to be a joyous milestone celebration into a highly frustrating ordeal. This detail has caused us to miss our SPA appointment as we did not have enough time to enjoy ourselves, in the end it was just check in - eat dinner and sleep.

Customer review rating 4.5/5

David G. Business - Confirmed reviews ALL

I thought your staff - from the room attendants to the restaurant staff to the event coordinator- were extremely helpful, enthusiastic in their daily work, made a big effort to be friendly and went out of their way to ensure my stay was a good experience. Many thanks.

Customer review rating 5.0/5

Jonathan D. H. Business - Confirmed reviews ALL

The staff were very accommodating and patient to my needs, particularly after some issues with my missing bank card

Customer review rating 3.0/5

Lian K. O. Couples - Confirmed reviews ALL

Very Slow at front counter. Mostly one person even is crowded

Customer review rating 1.5/5

Arnaud L. Couples - Confirmed reviews ALL

Breakfast staff is lovely. During our stay, we asked for services multiple times with no luck. I’m still waiting for my ice bucket that I asked at reception. Fine if I stayed at Mercure, not what I experience usually at Novotel.

Other web-users rate our hotel

  • 854 reviews 8.3/10 Location
  • 1,320 reviews 7.3/10 Room
  • 1,918 reviews 7.1/10 Service
  • 15 reviews 8.3/10 WiFi
  • 613 reviews 6.4/10 Cleanliness
  • 426 reviews 7/10 Breakfast
  • 234 reviews 9.6/10 Pool
  • 86 reviews 8.9/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Singapore