Novotel Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.2/5 1,640 reviews

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Description

Hotel extras

  • Tropical lush urban paradise in central Singapore

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24-hour room service, gym and laundromat. Large infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

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Hotel location

Novotel Singapore On Stevens

Orchard District, 28 Stevens Road, #01-01, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,640 reviews

Customer review rating 1.5/5

Arnaud L. Couples - Confirmed reviews ALL

Breakfast staff is lovely. During our stay, we asked for services multiple times with no luck. I’m still waiting for my ice bucket that I asked at reception. Fine if I stayed at Mercure, not what I experience usually at Novotel.

Customer review rating 3.5/5

B. K. T. B. K. Solo - Confirmed reviews ALL

The staffs at the breakfast restaurant are very friendly, one of them is Agnes. She always greet the guests with warm hello and friendly greetings.

Customer review rating 3.0/5

Satish G. N. Solo - Confirmed reviews ALL

Booked the room for one night, being a member of Accor checked in through lounge. Check In was smooth and they offered me to attend the evening cocktails but didn’t give any access to that floor. When I reached my room the door was open ajar on the inside lock, seems the cleaners cleaned and left it open. During check out the next day when I wanted to personally give my feedback since I couldn’t go to the lounge had to queue up at the reception where there was only one counter open, the remaining three had nobody. It was taking too much time so decided to do express check out and didn’t provide any feedback. Overall experience this time around was mediocre to poor. If as a member I couldn’t access lounge what is the purpose of this membership.

Dear Valued Guest, Thank you for your continued loyalty as an Accor Live Limitless member and for taking the time to share your recent experience with us. We sincerely apologise for the shortcomings you had experienced during your stay. It is concerning to learn that you were not provided with the necessary access to our Premier Lounge on the 10th floor. This is certainly not the experience we intend for our valued members, and we regret the confusion and inconvenience caused. Please rest assured that all your feedback is taken seriously and has been addressed with the team, and corrective measures have been reinforced to prevent any recurrence. Thank you once again for your feedback. We hope you will give us another opportunity to provide you with the experience you deserve. Yours sincerely, Piotr Kupiec General Manager

Customer review rating 4.5/5

Wai L. A. K. Couples - Confirmed reviews ALL

the waitress at restaurant during breakfast provide good service and friendly.

Dear Valued Guest, Thank you for your lovely feedback regarding your recent stay. We are delighted to hear you found your accommodation to be comfortable and our breakfast service exceeded your expectations. Our team strives to provide a welcoming environment, and your kind words will be shared with them. Best regards, Piotr Kupiec General Manager

Customer review rating 4.0/5

Yasmine B. Families - Confirmed reviews ALL

Staff was very helpful when we managed to reach them

Dear Valued Guest, Thank you for your feedback regarding our staff's helpfulness during your stay. We appreciate your understanding regarding the wait times at check-in and the challenges you faced in reaching us by phone. Your comments are valuable to us as we continually strive to enhance our guest experience. We look forward to welcoming you back in the future for a more delightful experience. Best regards, Piotr Kupiec General Manager

Other web-users rate our hotel

  • 854 reviews 8.3/10 Location
  • 1,320 reviews 7.3/10 Room
  • 1,918 reviews 7.1/10 Service
  • 15 reviews 8.3/10 WiFi
  • 613 reviews 6.4/10 Cleanliness
  • 426 reviews 7/10 Breakfast
  • 234 reviews 9.6/10 Pool
  • 86 reviews 8.9/10 Wellness Area

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