Novotel Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.1/5 1,598 reviews

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Orchard District, 28 Stevens Road, #01-01, 257878, 257878 SINGAPORE, Singapore

Description

Hotel extras

  • Tropical lush urban paradise in central Singapore

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24-hour room service, gym and laundromat. Large infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

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Hotel location

Novotel Singapore On Stevens

Orchard District, 28 Stevens Road, #01-01, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Telephone
Fax +65 6491 6085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,598 reviews

Customer review rating 4.5/5

Steven D. Families - Confirmed reviews ALL

Enjoyed our stay at the Novotel on Stevens. Absolutely lovely and friendly staff, made the stay a very pleasurable one.

Dear Valued Guest, Thank you for your wonderful review and for choosing to stay with us at Novotel Singapore on Stevens. We are delighted to know you had an enjoyable stay and our friendly team contributed to making your experience a pleasant one. Your kind compliments on the cleanliness of the room, breakfast experience, and our sustainability efforts are truly appreciated. We will be especially pleased to share your recognition with Susannah and Vicky for their exceptional warm and genuine hospitality. They will be delighted to know they made a positive impact on your stay. Thank you once again for your generous feedback. We look forward to welcoming you and your family back again in the near future. Best regards, Piotr Kupiec General Manager

Customer review rating 3.5/5

Andreas T. F. Families - Confirmed reviews ALL

OK room 1010 with good service: overall the hotel could improve on cleanliness and maintenance in the public areas

Dear Valued Guest, Thank you for sharing your feedback following your recent stay with us. We are pleased to know you appreciated our convenient location and the service provided by our team. At the same time, we regret that the cleanliness and maintenance of our public areas, as well as your breakfast experience, did not meet your expectations. Your comments regarding the bread quality, replenishment of fruits, and staffing levels during peak check-in periods are being reviewed for improvements. We truly appreciate your understanding and recognition of our team members’ efforts despite the busy periods. Thank you once again for your valuable feedback, and we hope to have the opportunity to welcome you back for an improved experience in the future. Yours sincerely, Piotr Kupiec General Manager

Customer review rating 4.5/5

Sonia M. P. A. Couples - Confirmed reviews ALL

Lovely hotel with lots of restaurants nearby. Located in a quiet and not so busy part of the city. There is a bus stop nearby but the closest train station is a bit of a walk. Only complaint is that the pick-up point for Grab is too far in the basement because of ongoing road works. Drivers kept complaining that it’s inconvenient and takes up gas.

Dear Valued Guest, Thank you for taking the time to share such a wonderful review following your recent stay with us. We are delighted to know you enjoyed our peaceful location, nearby dining options, and the convenience of booking through the ALL App. It is especially rewarding to hear your kind comments on our cleanliness, sustainability initiatives, welcome benefits, and the consistent recognition you receive as an ALL Gold member across our Novotel hotels. Your loyalty and continued support truly mean a lot to us. We are also glad you enjoyed your experiences at Food Exchange and L’Apéritif, as well as the thoughtful in-room sustainable features such as the filtered drinking water provided in all our guestrooms for added convenience and eco-friendly packaging for our amenities. Your understanding regarding the temporary pick up and drop off location due to the ongoing renovation of our driveway is much appreciated. We will continue working closely with the relevant teams to minimise disruptions during this period as we work on the enhancement of our driveway for a better guest experience in the future. We truly value your generous recommendation and support and look forward to welcoming you back for another enjoyable stay in the near future. Yours sincerely, Piotr Kupiec General Manager

Customer review rating 2.0/5

Sergii G. Families - Confirmed reviews ALL

Very poor client service

Dear Valued Guest, Thank you for taking the time to share your feedback with us following your recent stay. Please accept our sincere apologies that your experience did not meet your expectations, especially regarding the arrival experience and the recognition for being our ALL Gold member. We would like to kindly clarify that, as requested, our team had arranged for all three of your rooms to be located on the same floor, while also accommodating the request for two rooms to be configured with a king bed and one room to be configured with twin beds. Due to the room configurations and availability during your arrival and for the duration of your stay, we were only able to accommodate the rooms together on Level 4 and at the same time keeping to the room type which you had booked. With regards to the room upgrade, we will always be happy to upgrade the room the member is in if one is available at the time of arrival. While we regret we were unable to provide the upgrade you had hoped for, it was certainly never our intention not to recognise or value you as our Gold member. As part of the ALL membership benefits, the welcome amenity is typically extended to the room occupied by the member. However, in recognition of your booking, we had arranged an additional welcome amenity for a second room, seeing that our Gold members may book up to two rooms under the same stay and receive rewards points for up to two rooms. Nonetheless, we are truly sorry that the overall experience and interactions with our team left you disappointed. Your feedback has been shared with the relevant department for review on how these are being communicated with our guests, as we continuously work on improving the service experience we provide to our valued guests. We sincerely appreciate your loyalty to Accor. Yours sincerely, Piotr Kupiec General Manager

Customer review rating 3.5/5

Stanley R. H. Business - Confirmed reviews ALL

The room was great and the bed is very comfortable. The hotel is clean, and the front office is helpful and quick to respond. Getting to MRT station is a 12 mins walk, and the breakfast spread is not as good as other hotels, personally. YMMV

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed the comfort of your room and bed, appreciated the cleanliness of the hotel, and found our Front Office team helpful and responsive. Your kind comments will certainly be shared with the team. At the same time, we appreciate your constructive feedback regarding the breakfast and will be reviewing this with our Executive Chef as we continue enhancing our guest experience. Thank you once again for your support as an ALL member. We truly value your feedback and look forward to welcoming you back for an even better stay in the future. Best regards, Piotr Kupiec General Manager

Other web-users rate our hotel

  • 842 reviews 8.3/10 Location
  • 1,313 reviews 7.5/10 Room
  • 1,916 reviews 7.3/10 Service
  • 14 reviews 7.7/10 WiFi
  • 603 reviews 6.7/10 Cleanliness
  • 421 reviews 7.1/10 Breakfast
  • 228 reviews 9.5/10 Pool
  • 79 reviews 9/10 Wellness Area

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