Novotel Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.2/5 2,069 reviews

Best price
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Orchard District, 28 Stevens Road, #01-01, 257878, 257878 SINGAPORE, Singapore

Description

Hotel extras

  • Tropical lush urban paradise in central Singapore

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24-hour room service, gym and laundromat. Large infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

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Hotel location

Novotel Singapore On Stevens

Orchard District, 28 Stevens Road, #01-01, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Telephone
Fax +65 6491 6085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,069 reviews

TripAdvisor Rating  4.5/5  1,517 reviews

Novotel steven on rd available for business trip, family couple and kids!

TripAdvisor rating 5.0/5

Ajeng C TripAdvisor review

Is very good experience about the staff name is marcus ong also another staff is very helpful, near from any market over there, also have a big space room. nice infinity pool, having breakfast so many choice and price point is available for family members so adorable, and most importantly hotel is comfortable for kids.

Christmas Ham

TripAdvisor rating 5.0/5

Quest29502158592 TripAdvisor review

First time Trying Chef Anthony ham this year. Best Christmas Ham we had so far. Unlike other ham, It was well marinated, fresh and the meat was soft and juicy. The potion of the ham is also very generous. We sliced the ham and keep inside the fridge to serve as smoked ham the next day, it still taste as good

Good food, Excellent service

TripAdvisor rating 5.0/5

James T TripAdvisor review

Lunch at Food exchange was fantastic experience with fresh foods and flavour-rich dishes! Furthermore, the experience was elevated with the excellent customer service from the team. Special shoutout to Marcus who greeted all the guests with a warm smile and made sure we felt at home! 5 Stars, hands down.

Dissatisfied with Stay at Novotel Singapore on Stevens

Customer review rating 1.5/5

G. Couples - Confirmed reviews ALL

Feedback: 1. When checking in and discussing about payment, I informed that I have already made full payment. After checking, front desk reception made a comment/mentioned “oh, you “burnt” my points for this hotel stay” which I felt there was no need to mention it out loud in front of my guest and it could be phrased more professionally. For example “Sir, we have checked and noted that you have redeemed points for this stay”. 2. When I asked for additional room card, front desk reception was hesitant and said “there is already 2 rooms cards”. Not sure what’s wrong with giving me a 3rd room card but I have never encountered this. 3. Staying with All Accor group hotels so many times, this is the first time front desk reception failed to let me know what time hotel breakfast is, where is it and didn’t even mention anything about hotel wifi or complementary water. 4. When I request for late check out, front desk reception just told me latest is 1pm which I don’t know what makes the difference between me (Platinum member) and a normal guest. 5. When requesting for wine glass and wine bottle opener, it took a long time to receive my requests. Room service did request for wine opener to be returned after use but when I tried to call, hotel operator took forever to pick up and I made multiple attempts which in the end, hotel operator didn’t pick up. 6. Called multiple times next day to request for late check-out, but once again no one picked up the calls. 7. Check-out time was set at 13:00hr but hotel staff tried to enter the room at 12:40hr. I was taking a nap and it was disrupted by hotel staff trying to enter the room (he actually opened the door).

Dear Mr. G., Thank you for taking the time to share your detailed feedback. We sincerely apologize for the various aspects of your stay that did not meet your expectations, and we deeply regret the inconvenience caused. We understand your concern regarding the comment made by our front desk staff. Please be assured that such remarks are not in line with the professional and respectful service we aim to provide. We will address this with the team to ensure a more considerate approach when discussing guest reservations and payments in the future. We apologize for the hesitation and inconvenience caused when requesting an additional room card. We strive to accommodate all reasonable requests, and we will review our procedures to ensure that this is handled more smoothly going forward. We regret that we did not provide you with essential information regarding breakfast times, the location, and Wi-Fi details. This is a key part of our service, and we will reinforce this training with our team to ensure it is communicated at check-in. As a Platinum member, we recognize your loyalty and apologize for not able to provide later check out de to availability. We are sorry for the delay in fulfilling your request for wine glasses and an opener. Additionally, we sincerely apologize for the extended wait when trying to reach our hotel operator. This is not the standard of service we aim to deliver, and we will address these delays with our team. We deeply regret that your rest was disturbed before the designated check-out time. This is absolutely unacceptable, and we will take immediate action to ensure that this does not happen again. Your feedback is incredibly important to us, and we are committed to improving our service to prevent similar issues in the future. Once again, we apologize for the shortcomings you encountered during your stay and thank you for your valuable feedback. We hope to welcome you back to Novotel Singapore on Stevens for a much improved experience in the future. Warm regards, Piotr Kupiec General Manager

Good stay

Customer review rating 5.0/5

Jr Business - Confirmed reviews ALL

Comfortable and polite and friendly staff

Dear Jaswant, We very much appreciate your comments regarding your stay at the Novotel Singapore on Stevens. It is always a pleasure to receive positive feedback. It will be a pleasure to pass around your compliments with the team. I am sure that this feedback will serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. It will be a pleasure to read your positive note on TripAdvisor https://www.tripadvisor.co.uk/Hotel_Review-g294265-d12…-Reviews- Sincerely, Piotr Kupiec General Manager

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Other web-users rate our hotel

  • 853 reviews 8.6/10 Location
  • 1,305 reviews 7.4/10 Room
  • 1,643 reviews 7.5/10 Service
  • 23 reviews 8.2/10 WiFi
  • 643 reviews 6.4/10 Cleanliness
  • 448 reviews 7/10 Food
  • 407 reviews 6.5/10 Breakfast
  • 351 reviews 8.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.