Novotel Singapore On Stevens 4 stars

Customer review rating (ALL Rating) 4.1/5 1,672 reviews

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Orchard District, 28 Stevens Road, #01-01, 257878, 257878 SINGAPORE, Singapore

Description

Hotel extras

  • Tropical lush urban paradise in central Singapore

  • Prime city centre location, near Orchard Road and UNESCO Site, Singapore Botanic Gardens

  • Unlimited high-speed internet access on multiple devices

  • 24-hour room service, gym and laundromat. Large infinity pool, lap pool, and 4 dining outlets

  • Free parking during lunch and dinner. Overnight parking for hotel guests

Our accommodation(s)

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Room 1

Hotel location

Novotel Singapore On Stevens

Orchard District, 28 Stevens Road, #01-01, 257878
257878 SINGAPORE
Singapore

GPS:1.313439, 103.828417

Telephone
Fax +65 6491 6085

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  1,672 reviews

Customer review rating 3.5/5

Mom S. S. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know you found your room clean and comfortable and that you had an overall good stay. However, we sincerely apologise about the cleanliness of our corridors. Your comments are being reviewed by our Housekeeping team for immediate attention to ensure our public areas are maintained to a higher standard. We are also sorry to learn about your experience in retrieving your lost charger. We understand how frustrating it must have been to repeat the same information to several team members over the course of three days. This is certainly not the level of communication and coordination we strive to provide. We are reviewing our lost and found process and reinforcing to the team on the procedures and improve communication between departments so that similar situations can be handled more efficiently. Our current process requires a guest to inform only one person and that person will be the point of co-ordination and communication with our Housekeeping team as all lost and found items are directed to our Housekeeping department for safekeeping. The guest is not required to communicate with multiple individuals in the hotel. Thank you once again for your constructive feedback and for choosing to stay with us. We hope to have the opportunity to welcome you and your family back for a much smoother and more enjoyable experience in the future. Best regards, Piotr Kupiec General Manager

Customer review rating 2.0/5

Marcus X. T. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you for returning to Novotel Singapore on Stevens for your staycation and for taking the time to share your feedback. We are delighted to know that you chose to stay with us again after your previous pleasant experience, and we're pleased that you appreciated the welcome gift. It is also wonderful to hear that our team, and all other experience met your expectations. We would like to sincerely apologise for the presence of drain flies in your room. This is certainly not the standard of cleanliness we strive to provide, and we understand how disruptive and unpleasant this was for you, especially during what should have been a relaxing staycation with your partner. Your feedback has been shared with our Housekeeping and Engineering teams for immediate investigation and corrective action, including a thorough inspection and treatment of the affected room and surrounding drainage areas to prevent a recurrence. We regret that this diminished your overall experience, and we appreciate you bringing it to our attention. Please know that our team is always available to assist with such concerns so we can make things right while you are with us. We truly value your loyalty as an ALL Gold member and are grateful that you would still recommend our hotel to others despite this disappointing experience. We hope to have the opportunity to welcome you and your partner back for a relaxing and confortable staycation experience you have come to expect from us. Yours sincerely, Piotr Kupiec General Manager

Customer review rating 3.5/5

Susan M. D. Couples - Confirmed reviews ALL

Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us. We regret any miscommunication that led to the inconvenience you experienced, and I am pleased to know that our team was able to rectify the situation. Your insights are valuable in helping us improve our services. We are reviewing our communication process on information provided to us prior to our guest arrival. We hope to have the opportunity to welcome you back when your travels take you back to Singapore. Sincerely, Piotr Kupiec General Manager

Customer review rating 3.5/5

Gatut S. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know you appreciated our convenient location and found the hotel easily accessible. However, we are truly sorry to learn about the skin irritation you experienced, which you believed may have been caused by bed bugs. We understand how concerning this would have been and sincerely apologise for the distress it caused. Please be assured we take the claims of bed bugs very seriously and upon receiving your feedback, we immediately conducted a thorough inspection of the room together with our licensed pest control specialist. We are pleased to share the inspection confirms there is no evidence of bed bug activity in the room. As part of our ongoing preventive measures, the hotel also carries out regular scheduled pest control treatments, including preventive treatments for mattresses and upholstered furniture, to ensure a safe and comfortable environment for all our guests. We also apologise for the longer-than-expected waiting time during your departure and appreciate your feedback, which has been shared with our Front Office leader for review. Thank you once again for your valuable comments and for choosing to stay with us. We hope to have the opportunity to welcome you and your family back for a more comfortable and seamless stay in the future. Yours sincerely, Piotr Kupiec General Manager

Customer review rating 4.0/5

Nicholas Y. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your detailed feedback following your recent stay with us. We are delighted to know that you had an overall enjoyable experience and appreciated our convenient location, the nearby dining options, and the local flavours available at Killiney Go. It is also wonderful to hear that our housekeeping team maintained your room to such a high standard. Your kind recognition of Qiu Mei, our Room Attendant will certainly be shared with her, and we are sure it will mean a great deal and a source of motivation for her. We also appreciate your constructive feedback regarding the desk chair, you will be happy to know we have designed new writing desk chairs for all our guestrooms and will be changing them in 2 months. We sincerely apologise for the inconvenience the issues you have kindly brought to our attention caused, particularly during a business stay when a comfortable workspace and responsive service are essential. Please be assured that we have shared your comments with the relevant departments for review and improvement. Thank you as well for highlighting that you were not offered a welcome drink. As an ALL Gold member, your welcome drink voucher is conveniently available in the ALL mobile app and can be presented directly at our LÁperitif Bar during your stay. We apologise if this was not clearly communicated upon your arrival, and we will remind our team to better inform our valued members during check-in. We truly appreciate your loyalty as an ALL Gold member and are pleased to know that, despite these shortcomings, you would choose to return to stay with us again. We look forward to welcoming you back for a smoother and more enjoyable experience on your next visit. Yours sincerely, Piotr Kupiec General Manager

Other web-users rate our hotel

  • 867 reviews 8.4/10 Location
  • 1,354 reviews 7.6/10 Room
  • 1,958 reviews 7.5/10 Service
  • 11 reviews 8.5/10 WiFi
  • 630 reviews 6.7/10 Cleanliness
  • 444 reviews 7/10 Breakfast
  • 382 reviews 8.1/10 Value
  • 233 reviews 9.7/10 Pool

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