Sofitel Singapore Sentosa 5 stars

Customer review rating (ALL Rating) 4.0/5 2,738 reviews

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Description

Hotel extras

  • Peaceful resort sanctuary on Sentosa Island with panoramic sea views

  • Direct access to the acclaimed Tanjong Beach with sweeping sea breezes

  • Family and FurKid-friendly resort with outdoor dining and green surroundings

  • 33-metre pool amid lush gardens

  • Four restaurants and bars serving global and local flavours with French flair

Our accommodation(s)

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Hotel location

Sofitel Singapore Sentosa

2 Bukit Manis Road, Sentosa
099891 SINGAPORE
Singapore

GPS:1.24517, 103.827905

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  2,738 reviews

Customer review rating 3.0/5

Thiam Y. T. Families - Confirmed reviews ALL

we were waiting at the RWS dropoff point and were told by the driver that he's not allowed to pick up anyone ... And ask us to go take bus B. But we are hotel guest !! Isn't the bus going to harbour front and then back to the hotel ?? I have a baby asleep in my arm .. so you are asking me to walk all the way, find out where got Bus B just to come back to the hotel ?? Then what is the purpose of the hotel shuttle ?? So .. then again... does the bus pick up guest when the guest go to the spa and wants to go back hotel ?? And while waiting, we saw 2 equarius bus, and one capella bus picked up their guet .. capella .. which is so near to RWS picked up their guest. Sofitel .. so deep into the island doesn't ?? What logic is that?? I know you are a duty manager, and maybe it's just your hotel policy. So it's not your fault. But it's something I Wana reflect, okay again, I have a sleeping kid in my arm.... Doesn't practicing a little empathy mean anything anymore ?? Just wana get this off my chest because it sure was pretty disappointing when it happened. And guess what the duty manager response was: Good evening ! We are sorry for the experience . Hotel bus is one way to RWS from 915hrs-1715hrs . To come back from Spa and Gym we arrange buggy for pick up. That's it. Templated reply. That's how a premium guest is treated.

Customer review rating 5.0/5

Ilham A. P. Business - Confirmed reviews ALL

Glad to stay at sofitel

Customer review rating 1.0/5

Samantha R. Families - Confirmed reviews ALL

As per above.

Customer review rating 3.5/5

Shihui W. Couples - Confirmed reviews ALL

The room was generally well maintained and nice hospitality from the staffs. However, the bed mattress was abit aged with the commonly slept area sunken. We arrived realising that the hotel is undergoing paint works. Would be better if guests were informed during the reservation. Luckily, the room doesn't smell of the paint. Overall a nice stay.

Customer review rating 3.5/5

Kok C. N. Families - Confirmed reviews ALL

The fruits provided could be fresher and better quality.

Other web-users rate our hotel

  • 951 reviews 8.7/10 Location
  • 2,185 reviews 6.9/10 Room
  • 4,061 reviews 8.6/10 Service
  • 22 reviews 6.1/10 WiFi
  • 2,046 reviews 9/10 Food
  • 1,307 reviews 8/10 Vibe
  • 860 reviews 7.5/10 Comfort
  • 859 reviews 6/10 Amenities

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