Sofitel Singapore Sentosa Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.0/5 3,474 reviews

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Sofitel Singapore Sentosa Resort & Spa - Image 1
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2 Bukit Manis Road, Sentosa, 099891 SINGAPORE, Singapore

Description

Hotel extras

  • Tranquil sanctuary amidst lush greenery and a panoramic sea view

  • Culinary delights bound to tempt the appetite and tease the palate

Our accommodation(s)

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Hotel location

Sofitel Singapore Sentosa Resort & Spa

2 Bukit Manis Road, Sentosa
099891 SINGAPORE
Singapore

GPS:1.24517, 103.827905

Telephone
Fax +65 6275 0228

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  3,474 reviews

TripAdvisor Rating  4.5/5  6,883 reviews

Great service

Customer review rating 4.5/5

Shawn G. Families - Confirmed reviews ALL

Bonjour Mr. G., Thank you for sharing your experience with us. We are delighted to know that your family had an enjoyable stay and that our Ambassadors, especially Ruby, contributed to your satisfaction. It is wonderful to hear that your child’s birthday celebration was made extra special with our little gestures. Creating memorable moments for our guests is at the heart of what we do. We appreciate your feedback on the toothpaste and bottled water. Your insights are invaluable as we continuously refine our offerings to better meet guest expectations. Rest assured, we will take your comments into consideration as we look at ways to enhance the overall experience. It would be a pleasure to welcome you and your family back for another stay. Should you have any future plans to visit, please do not hesitate to reach out to us. Warm regards, Daren Tan Rooms Division Manager

Poor experience

Customer review rating 1.5/5

Wx Couples - Confirmed reviews ALL

Bonjour Mr. G., Thank you for choosing to stay with us again and for taking the time to share your experience. We sincerely regret that your recent visit, especially for such a special occasion, did not meet expectations. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. It is concerning to learn of the cleanliness issue in your suite. This is certainly not reflective of our usual standards, and we deeply apologise for any discomfort caused. Please be assured that our housekeeping Ambassadors have been alerted to prevent such lapses moving forward. We truly appreciate your loyalty as a Platinum member, and it is disappointing to hear that your experience did not reflect the warm and refined hospitality we aim to provide. We would love the opportunity to restore your confidence in us. Please do reach out directly should you plan a future visit, as we would be delighted to ensure a seamless and memorable stay for you and your wife. Warm regards, Daren Tan Rooms Division Manager

Not a luxury hotel

Customer review rating 1.5/5

Anthony Families - Confirmed reviews ALL

Bonjour Mr. M., Thank you for taking the time to share your detailed feedback with us. We sincerely regret that your experience did not meet expectations and are truly sorry for the disappointments you encountered. Providing a seamless and luxurious stay is at the heart of what we do, and it is concerning to hear that we fell short in several areas during your visit. Your comments regarding the accommodation, air conditioning, and service have been carefully noted. Comfort is essential, and we deeply apologise for the challenges faced with the temperature in your room. We understand how frustrating this must have been, and we will be reviewing the matter with our engineering team to prevent recurrence. We also regret that the follow-up you were assured did not take place—this is not reflective of the attentive and personalised service we strive to provide. We appreciate your insights on the check-in experience and guest engagement at our concierge. Every interaction should be warm, seamless, and accommodating, and we will be addressing this with our Ambassadors to ensure that each guest receives the care and attention they deserve. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. Despite this experience, we truly hope to have the opportunity to regain your trust and welcome you back for a stay that better reflects the standards we hold ourselves to. Please do not hesitate to reach out to us directly should you choose to return—we would love to personally ensure your next visit is a much-improved one. Warm regards, Daren Tan Rooms Division Manager

Princesses Chill Holiday

Customer review rating 5.0/5

C. K. K. Families - Confirmed reviews ALL

Bonjour Mr C., Thank you for your heartfelt feedback. We are so pleased to hear that your family enjoyed their stay with us, especially your granddaughters. It is always a joy to know that our guests are able to relax and unwind in the serene surroundings of our resort. We are equally delighted that Alson was able to return your Swiss knife, and we appreciate your kind words regarding the efforts of our Ambassadors. Your continued support as a Platinum member means a great deal to us, and we are honoured that you chose Sofitel Singapore Sentosa Resort & Spa once again for your staycation. We hope you and your family will have an amazing time at Sofitel Queenstown in May. Please do not hesitate to reach out to us for any future stays or special requests. We look forward to having you with us again soon. Warm regards, Daren Tan Rooms Division Manager

Excellent Service

Customer review rating 4.0/5

William A. Business - Confirmed reviews ALL

Bonjour Mr A., Thank you for taking the time to share your feedback with us. We are pleased to hear that our Ambassadors were able to make your stay more enjoyable and that you had a smooth experience with check-in, breakfast, and your departure. We always aim to provide excellent service and hospitality, and it is rewarding to know that our team continues to meet your expectations. We also appreciate your comments regarding the condition of our property. Please be assured that we are constantly assessing and improving our facilities, and your observations have been noted. As we strive to ensure a memorable stay for all our guests, your feedback plays an important part in helping us identify areas for future enhancements. We hope to have the pleasure of welcoming you again soon, and thank you once more for your constructive feedback. Warm regards, Daren Tan Rooms Division Manager

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Other web-users rate our hotel

  • 842 reviews 8.5/10 Location
  • 2,039 reviews 7/10 Room
  • 2,759 reviews 7.8/10 Service
  • 28 reviews 5.5/10 WiFi
  • 1,047 reviews 7.6/10 Food
  • 949 reviews 7.5/10 Vibe
  • 566 reviews 6.6/10 Cleanliness
  • 521 reviews 5.9/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.