Sofitel Singapore Sentosa 5 stars

Customer review rating (ALL Rating) 4.0/5 2,994 reviews

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Sofitel Singapore Sentosa - Image 1
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2 Bukit Manis Road, Sentosa, 099891 SINGAPORE, Singapore

Description

Hotel extras

  • Peaceful resort sanctuary on Sentosa Island with panoramic sea views

  • Direct access to the acclaimed Tanjong Beach with sweeping sea breezes

  • Family and FurKid-friendly resort with outdoor dining and green surroundings

  • 33-metre pool amid lush gardens

  • Four restaurants and bars serving global and local flavours with French flair

Our accommodation(s)

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Hotel location

Sofitel Singapore Sentosa

2 Bukit Manis Road, Sentosa
099891 SINGAPORE
Singapore

GPS:1.24517, 103.827905

Telephone
Fax +65 6275 0228

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,994 reviews

TripAdvisor Rating  4.5/5  6,945 reviews

Fast Becoming My Fave

TripAdvisor rating 5.0/5

SBerkshire TripAdvisor review

This really is becoming one of my top hotels. We were back again for around the fifth time this year, the staff absolutely make it special. Everyone makes the effort to remember you and your name and greet you all the time with such friendly and genuine interest. The parking for us is a winner as a few other hotels in town have to use Mall Parking with restricted number of in and outs allowed. Breakfast is really relaxing and the breakfast staff are the best. They all remember your preferences each morning. Meet and greet/concierge/porter team are super super kind and helpful too. Love to be amongst the nature of Sentosa, always see the peacocks and often the majestic hornbills, once endangered in Singapore and now thriving in Sentosa. There’s a very very large resident monitor who bags out around one of the internal ponds and well as very musical frogs/toads. What a blessing this time around to have a nesting peahen on my windowsill who was actually keeping her two newborn chicks warm and safe. Watched them grow each day and eventually leave their safe space to begin their adventures around the hotel grounds. I think they will be ok as I also saw a mother peahen with a young adult who still follows her around at breakfast. The rooms are comfy and quiet and we really do just love it here. The shuttle bus to Harbourfront I’m sure is popular with tourists especially during surge hours for Grab taxis or heavy rains etc. surprised how early they begin and how late they run til. We usually take private transport but used it to Vivo one evening for shopping and a quick dinner at Wine Connection. Love Le Bar as always and The Cliff. We will definitely be back in 2026 and can’t wait. Many thanks for another amazing stay. Some great Accor discounts and we like using Hotel Lux too for the hotel credit, possible upgrade and breakfast though from 2026 we will have our Platinum status back again.

Customer review rating 1.5/5

Joseph D. Families - Confirmed reviews ALL

you are paying S$2k odd for the villa, for goodness sake please have a SMART TV install in the villa. your TV is SO SMALL with limited channels to watch. The area around the swimming pool is VERY BADLY maintained with tiles popping out and some tiles missing. It is a safety hazard. I had a few guest who tripped and fell down

Bonjour Joseph D., Thank you for taking the time to share your feedback. We sincerely apologise that your stay did not meet your expectations. We are concerned to hear about the issues you experienced with the Villa du Jardin, including the pool area, TV, and maintenance concerns. Please be assured that your comments will be shared with our team to address these matters immediately. We are also very sorry for the experience you had during check-in and for any rudeness you felt from our staff. This is certainly not the standard of service we aim to provide, and we will review this carefully with our Ambassadors to ensure such situations are not repeated. Your feedback regarding WiFi, cleanliness, and overall service is taken seriously, and we are committed to making improvements. We appreciate your honesty and hope to have an opportunity in the future to provide a stay that better reflects the standards we strive for. Warm regards, Daren Tan Rooms Division Manager

Customer review rating 3.5/5

Julie G. Couples - Confirmed reviews ALL

Lovely hotel however some areas looking very tired. Dining chairs were extremely dirty and needed replacing or at least cleaned.

Bonjour Julie G., Thank you for taking the time to share your feedback. We are glad to hear that you enjoyed your stay and found our Ambassadors friendly and welcoming. Your comments regarding the dining chairs and certain areas of the hotel have been noted, and we will work on addressing these concerns to enhance our guest experience. We appreciate your observations, as they help us improve and maintain the high standards expected at Sofitel Singapore Sentosa. Your kind words about our team are also much appreciated, and we will be sure to share them with our Ambassadors. We look forward to welcoming you back for another stay and providing an even more comfortable experience. Warm regards, Daren Tan Rooms Division Manager

Customer review rating 5.0/5

Rozannah B. M. Families - Confirmed reviews ALL

Even though it was only for one night, my stay at Sofitel Sentosa Singapore was truly wonderful. I felt genuinely happy and satisfied. Huge thanks to Amira from the front desk, her kindness and professionalism really made a difference. She’s definitely a valuable asset to the hotel. As a Platinum member, I appreciate all the thoughtful benefits I received. My family enjoyed every moment, and I have zero regrets choosing Sofitel Sentosa. I will surely return for another staycation. Thank you for the memorable experience!

Bonjour Rozannah B. M., Thank you for sharing your wonderful feedback. We are delighted to hear that your stay was enjoyable and that our Ambassadors, especially Amira, made a positive impact with her kindness and professionalism. It is always encouraging to know that our team contributed to making your experience memorable. We are glad that as a Platinum member you appreciated the thoughtful benefits and that your family enjoyed every moment of your staycation. Your recognition of our Ambassadors truly reflects their dedication to providing attentive and personalised service. We look forward to welcoming you and your family back to Sofitel Singapore Sentosa for another memorable stay. Warm regards, Daren Tan Rooms Division Manager

Customer review rating 4.0/5

Kum C. B. L. Couples - Confirmed reviews ALL

We stayed 3 nights in luxury king room. We asked for high floor & was given a room on the 3rd level and it was great cause the lower floors will be too dark to our liking. The luxury king room is spacious, quiet & we didn’t hear much noise from outside unlike other hotels. The hotel staff are friendly and attentive & helpful to ensure we are comfortable and at ease. I almost lost our item left behind the room when we checked out but they were able to find it for us so quickly! Thank you Mag! The shuttle bus services to and fro harbour front is excellent! they even stop by RWS. There are some free open air parking lots near to hotel but they are also opened to public to park, hence do take note if you are driving to the hotel as guests are not given priority and cannot reserve them in advance. The one thing I hope the hotel will look into is the mattress. The one we slept on was bad that I couldn’t sleep properly throughout the stay. Overall, we still enjoyed our stay.

Bonjour Kum C. B. L., Thank you for taking the time to share such a detailed review with us. We are pleased to know that you found your Luxury Room quiet and spacious, and that our Ambassadors assisted you warmly — especially in helping to recover your lost item. We are also glad that the shuttle service added convenience to your stay. At the same time, we sincerely apologise for the discomfort caused by the mattress and the inconsistencies in the air-conditioning. Your comments on the poolside cushions, landscaping, and other room details are valuable, and our Ambassadors will review these areas closely to ensure improvements are made. We appreciate your additional insights on dining and sustainability as well, which will guide us as we enhance our offerings. Thank you once again for your thoughtful feedback. We are glad that, despite the issues, you still enjoyed your stay, and we hope to welcome you back for a more comfortable experience in the future. Warm regards, Daren Tan Rooms Division Manager

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Other web-users rate our hotel

  • 915 reviews 8.5/10 Location
  • 2,114 reviews 6.9/10 Room
  • 3,309 reviews 8.3/10 Service
  • 25 reviews 6.7/10 WiFi
  • 1,458 reviews 8.4/10 Food
  • 1,116 reviews 7.7/10 Vibe
  • 827 reviews 6.1/10 Amenities
  • 682 reviews 8.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.