Sofitel Singapore Sentosa Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.0/5 3,489 reviews

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Sofitel Singapore Sentosa Resort & Spa - Image 1
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Sofitel Singapore Sentosa Resort & Spa - Image 4
2 Bukit Manis Road, Sentosa, 099891 SINGAPORE, Singapore

Description

Hotel extras

  • Tranquil sanctuary amidst lush greenery and a panoramic sea view

  • Culinary delights bound to tempt the appetite and tease the palate

Our accommodation(s)

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Hotel location

Sofitel Singapore Sentosa Resort & Spa

2 Bukit Manis Road, Sentosa
099891 SINGAPORE
Singapore

GPS:1.24517, 103.827905

Telephone
Fax +65 6275 0228

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  3,489 reviews

TripAdvisor Rating  4.5/5  6,883 reviews

Check in delays

TripAdvisor rating 1.0/5

Nehamit Families - TripAdvisor review

Have been here - called a couple of times already. When it comes to checkouts the hotels don’t allow you to extend but room not available for parents even though it’s nearly an hour past checkin. Not happy with the service and staff comms. In 425 now so if Sofitel team is listening then hopefully we can get your attention somehow.

Sofitel hotel falls short of being a luxury hotel

TripAdvisor rating 2.0/5

Excursion45109667925 Families - TripAdvisor review

Sofitel Review I will likely never stay at another Sofitel hotel again. While it markets itself as a luxury brand, it falls far short of that standard. Categorizing this particular hotel as luxury is misleading. Despite opening in 2015, the rooms at Sofitel Singapore Sentosa feel worn and outdated. There’s no sense of luxury—no “wow” factor. Even basic amenities are lacking. Most high-end hotels stock the in-room fridge with water and beverages—this one doesn’t. A functioning A/C is a baseline expectation at any hotel, let alone one claiming to be luxury. Our thermostat barely budged after hours, even after technicians visited and claimed they had fixed it. This is simply unacceptable. When I inquired about the hotel shuttle for an off-site dinner, the concierge dismissively said no and that we’d need a taxi. Instead of offering to arrange one, he immediately moved on to assist the next guest in booking theirs. The lack of attentiveness and service inconsistency stood out. Sofitel is supposedly Accor’s flagship luxury brand, but its execution is inconsistent across locations. Based on both my experience and other reviews, service, management, and overall quality vary too much to justify its luxury branding. I cannot recommend this hotel and, frankly, wouldn’t consider staying at another Sofitel. If you have a family and seeking to stay on Sentosa Island I highly recommend finding a hotel closer to the amusement and entertainment venues there.

1 hour repetitive requests to get 100 ml milk for baby. Pathetic Service at Sofitel sentosa singapore

TripAdvisor rating 1.0/5

Go30198776178 Families - TripAdvisor review

Checked in on 19th March 2025 for a 3 night stay with a 4 year old. Asked for a glass of hot milk at 11 pm for the baby. Firstly the lady on the call said room service is closed. I asked that milk is for my 4 year old, and no hotel in the world denies this service. She said she will get this done, 5 calls made, in 5th call I have to be assertive and literally angry. The milk came after this. Only 100ml was delivered. The delivery guy said we normally give half of this , this 100ml is big for us. He said he is alone in this property at night . May be he is fooling me , If you are considering Sofitel Sentosa for family stay, my suggestion is never book this pathetic property. This is my first day . I will try to post more reviews in coming days

Bonjour Go30198776178, Thank you for taking the time to share your experience with us. We sincerely regret to hear about the difficulties you faced in requesting milk for your child. Ensuring the comfort and well-being of our guests, especially families, is of utmost importance to us, and we are truly sorry that this was not reflected in your experience. Please rest assured that this is not the level of service we strive to provide. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. We have addressed this matter with our Ambassadors to ensure that such requests are handled with greater urgency, care, and attentiveness moving forward. Please know that we are always here to assist, and should you require anything during the rest of your stay, our team is ready to support you. We truly appreciate you bringing this to our attention and hope to have the opportunity to restore your confidence in us. Warm regards, Daren Tan Rooms Division Manager

Short Escape

TripAdvisor rating 4.0/5

SunyiLim TripAdvisor review

Comfy big room and bed. Nice place for short getaway. Had room service. Food portion was big (for me). Breakfast can be better but still good. Had some issues during check-in. Thank you to the receptionist, Princess, for her kind assistance.

Bonjour SunyiLim, Thank you for taking the time to share your experience with us. We are pleased to hear that you enjoyed the comfort of our spacious rooms and found our resort to be a wonderful escape. It is also great to know that our in-room dining portions met your expectations. We appreciate your feedback on breakfast and will share your comments with our culinary team as we continually refine our offerings. It is also heartening to hear that our Ambassador, Princess, provided kind assistance during your check-in—she will be delighted to know she made a positive impact on your stay. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. We look forward to welcoming you back for another rejuvenating retreat. Warm regards, Daren Tan Rooms Division Manager

Clean environment

Customer review rating 4.5/5

Bryan N. Couples - Confirmed reviews ALL

It's a yearly stay for us to stay there to celebrate my wife birthday and they still maintain 💯 as tho is a N. resort!

Bonjour Mr. N., Thank you for choosing to celebrate your wife’s birthday with us once again. It is always a pleasure to welcome you back, and we are delighted to hear that your experience remains as exceptional as your first visit. Our Ambassadors are dedicated to maintaining the highest standards, ensuring that each stay is just as memorable as the last. Your feedback is invaluable to us as we continually strive to enhance the experience for all our guests. We appreciate your suggestion regarding breakfast at LeBar and will certainly share it with our culinary team for review. We look forward to welcoming you back for another wonderful stay next year, if not sooner. Warm regards, Daren Tan Assistant Rooms Division Manager

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Other web-users rate our hotel

  • 844 reviews 8.5/10 Location
  • 2,048 reviews 7.1/10 Room
  • 2,775 reviews 7.8/10 Service
  • 29 reviews 5.3/10 WiFi
  • 1,052 reviews 7.6/10 Food
  • 955 reviews 7.6/10 Vibe
  • 566 reviews 6.7/10 Cleanliness
  • 518 reviews 5.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.