Mercure Edinburgh Haymarket Hotel 4 stars

TripAdvisor rating 4.0/5 968 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Edinburgh Haymarket Hotel
See on a map
+ 19 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Less than a 10-minute walk to Haymarket train station

  • Less than a 10 minute walk into Edinburgh Old Town

  • Located nearby EICC, making it ideal for business guests

  • Central location, with plenty of nearby transport links

  • On-site fitness centre available to all hotel guests

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • PorterPaying
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • GolfPaying
  • TennisPaying
  • Boat excursions (Nearby)Paying
  • Bicycles rental (Nearby)Paying
  • SkiingPaying
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Edinburgh Haymarket Hotel

38 Gardners Crescent
EH3 8DQ
edinburgh
united kingdom

Tel: +441312970480

Fax: (+44)1312292409

Check-in from 14h00

Check out up to 12h00

  • LOTHIAN BUSES : 

  • By plane

    EDINBURGH AIRPORT At 11.27km / 7 miles

  • By train

    EDINBURGH HAYMARKET At 0.8km / 0.5 miles

  • By train

    HAYMARKET STATION At 0km / 0 miles

GPS :55.943985, -3.209553

Our accommodations

Comfort Double Rooms

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Comfort Twin Rooms

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Comfort Double Rooms with sofa bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Privilege Rooms with sofa bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities

Privilege Rooms

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
Rooms

Our restaurants and bars

BAR

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Edinburgh Haymarket Hotel

100% genuine reviews from our guests

Find out more
tripadvisor

TripAdvisor Rating 4.0/5

968 reviews

Disappointing

TripAdvisor rating 4.0/5

Ludovic R 23/01/2020 TripAdvisor review

My family and I had a pleasure of traveling around Scotland for a week and spent our last night at the Mercure Haymarket in Edinburgh. Although the staff were really lovely, and we were booked in two lovely rooms, there is a number of essentials that were lacking and I feel it is only fair to address them. Firstly, paying £170 for two rooms, one would expect at least some water ready and available at the rooms. It would also have been great if the glasses were not hidden in the mini fridge, which was, in fact, empty. Secondly, one of the things advertised while making a booking was a possibility to use the Apple TV. This actually played an important part in the hotel booking decision making, as some of our holiday activity content was totally reliant on the tech-capacity offered by the hotel. Once we have settled in the room, we have learnt that the Apple TV didn't work at all. After ringing the reception for some help, we were simply told that we are not the first people to complain and that nothing can be done. Frankly, it seemed that little effort has been made in attempt to solve the issue. Bar Service - I came down to the bar to explore my drinks and dinner options. There wasn't a single dish that contained fresh vegetables, like the simplest salad. I enquired whether there was a possibility for the chef to prepare a fresh salad virtually from any fresh ingredient they might have, but was unfortunately refused. My general advice would be to look into that. I then enquired about a desert - it turned out that it was also not available, as the kitchen has run out. Drinks service - once the person looking after the service figured out that Prosecco is Prosecco and not champagne, the bottle was just left there on the bar for me to help myself. And then a glass was offered. The bar-top hasn't been cleared from the bits of rubbish on top of it for as long as I've sat there, until I pointed that out. I was the only person at the bar. Not even a glass of water was offered. Forgive me, but the lack of hospitality/service essentials, or somewhat basics must be addressed here, especially for a company that prides itself for attention to detail and high standards of hospitality. Lastly - when we were checking out none of the staff members asked us about the quality of our stay, which is the golden-rule-hotel-handbook material. I would like to reiterate that the team was generally friendly. Having said that, our bill entailed a certain level of service

Dear Ludovic, Thank you for taking the time to review your experience with us. First of all i would like to thank you for your kind words about the staff friendliness. I have taken all your comments on board and will be looking into each one individually. Kind Regards, Jason McKerrell General Manager

One night stay on business

TripAdvisor rating 4.0/5

ColinWass Business - 19/01/2020 TripAdvisor review

Very good hotel in Haymarket area. Great location for the train station and work. Lots of restaurants close by. Welcome letter, Irn Bru and chocolate tea cake was a lovely touch. Rooms are clean and modern.

Hi Colin, Thank you for taking the time to share this fantastic review of your stay with us. We are delighted to see you enjoy your stay for business and enjoyed our little gift. We hope to welcome you back again soon. Kind Regards, Jason McKerrell General Manager

Lovely stay

TripAdvisor rating 4.0/5

amandacook42 Business - 14/01/2020 TripAdvisor review

Comfortable and peaceful room. The bathroom was clean. Friendly, welcoming and helpful staff. Easy check in and check out. I would recommend this hotel for location and general comfort and cleanliness.

Hi Amanda, Thank you for taking the time to share this fantastic review of Mercure Edinburgh Haymarket. I am delighted to see that you had a lovely stay with us and would recommend us. We hope to welcome you back again in the near future. Kind Regards, Jason McKerrell General Manager

Great Stay

TripAdvisor rating 4.0/5

Robert P Couples - 29/12/2019 TripAdvisor review

Booked a night away with my good lady and was not disappointed, great room and great complimentary upgrades. Staff were excellent, even though the night manager struggled with our White Russian it brought a smile to our faces. Will book this again.

Dear Robert P, Thank you for taking the time to review out hotel, Its great to see you enjoyed your stay with us. We look forward to seeing you again soon. Kind Regards, Kyle

Don't care about the customers

TripAdvisor rating 4.0/5

wowBarcelona Business - 16/09/2019 TripAdvisor review

We arrive at 3 pm and rooms not ready and nobody apologizes. Featherbed so hot that impossible to sleep. We ask for thinner blanket and answer is that they don't have. Seldom I have seen personnel at reception that is so indifferent to pleasing the customers.

Hi wowBarcelona, Thank you for taking the time to share this review. I am sorry to see from his review that my team did not meet your expectations, I have already addressed the matter. Kind Regards, Jason McKerrell General Manager

Great stay

TripAdvisor rating 4.0/5

annajR3746LC Couples - 31/08/2019 TripAdvisor review

Very nice greeting from the staff both in the reception and they also put a special plate with chocolate and fruit at the room by arrival, and wrote me a personal greeting on my birthday. Things like that make you want to come back.

Hi Anna, Thank you for taking the time to share your stay at Mercure Edinburgh Haymarket. I am delighted to see that you had a warm welcome from our team upon arrival and were pleased with the little treats we left to help celebrate your Birthday. We hope to welcome you back again in the future. Kind Regards, Jason McKerrell General Manager

Worst experience possible

TripAdvisor rating 4.0/5

raymond d Business - 01/06/2019 TripAdvisor review

Well this was the nightmare checking in experience everyone dreads. 'your reservation was cancelled'. No it wasn't, I had all the required confirmation emails. No, someone, somewhere, had elected to cancel it and - wait for it - COMPLETELY FAIL TO LET ME KNOW. Consequently, there I was stood in an Edinburgh hotel lobby at 2200hrs with no room. What the hell has happened to this company?!

Good afternoon Raymond, I am very sorry to hear that you had to go through such an ordeal, I am very keen to investigate this to find out where this process went wrong, please feel free to contact the site so I can look into this, Kindest Regards Graham

Short Mercure Stay Ediinburgh

TripAdvisor rating 4.0/5

simondC593JU Solo travel - 14/05/2019 TripAdvisor review

Arrival at the hotel was a quick process of check in,3rd floor was the prestige room I was allocated which was a front view onto the main road and it was clean and had everything I needed for my stay there,check out was again a no hassle process emailed invoice and away we go,simple and a good stay for anyway one visiting Edinburgh

Dear simondC593JU, I am very pleased that you enjoyed your short stay with us. Thank you for taking the time to leave feedback and I look forward to welcoming you back in the future. Magda Operations Manager

The stay that never happened

TripAdvisor rating 4.0/5

Wanderer31401454766 Business - 15/04/2019 TripAdvisor review

Booked 2 months ago, confirmed booking 4 days before, arrived 23.30 - no rooms available due to IT error. No warning, no management apology, disorganised chaotic. Alternative hotels provided and taxis to conference attendance paid for but poor communication throughout.

Dear Wanderer31401454766, Firstly, allow me to apologise for the uncomfortable situation you had to face when you arrived to our hotel. I emailed you directly to discuss this matter further. Kind regards, Magda Operations Manager

Weekend break

TripAdvisor rating 4.0/5

am68 Solo travel - 17/02/2019 TripAdvisor review

Very nice hotel 10 minutes walk from haymarket station, nice staff and little bar nxt to the reception. Free mini bar for water and soft drinks. Don't know if this is for everyone or accor silver and gold card holders. But very nice thought.

Dear am68, Thank you for choosing Mercure Edinburgh Haymarket hotel for your weekend break. I am very pleased that you enjoyed your stay with us. Thank you for taking the time to leave feedback and I look forward to welcoming you back in the future. Kind regards, Magda Operations Manager

good quality / price ratio

TripAdvisor rating 4.0/5

marcoafigueiredo Solo travel - 15/10/2018 TripAdvisor review

Good location and great quality of rooms, easy to reach, close to the Haymarket train station and 15 minutes from the castle and the Royal Mile. Nice place and great service and always nice people. I recommend

something should be improved

TripAdvisor rating 4.0/5

santhianna Couples - 06/05/2018 TripAdvisor review

my husband and I spent 4 nights at the end of April and I booked directly with them because I am a member of Accor hotel . Positive aspects : the hotel is in a quite good position : in about 10-15 minutes you get to the castle and the most important sites to visit. Room : I booked a privilege room which turned out to be comfortable with a nice bathroom and a good rainy shower . this type of room was provided with a fridge with complimentary drinks – re filled every day- 2 coffee machines – one for Nespresso coffee –an apple TV - bathrobes and slippers . Staff : helpful. Negative aspects : the general atmosphere of the lobby and the breakfast room is quite aseptic , nothing which reminds you are in Scotland . Breakfast : quite ordinary , nothing special But what disappointed me was the following : We had booked a privileged room with breakfast and when we arrived at the hotel we were asked if we wanted to settle the entire amount which we did . The third morning we had booked a trip to Lochness and we had reserved a taxi at 7. 05 . Breakfast is served from 7 to 10-11. So we didn’t have time to have it . At the reception they proposed us a packet breakfast but they charged it . I was very surprised because my reservation was “breakfast included” so I couldn’t see any reason for paying an extra for what I had already paid : I complained but the receptionist told me that he had to charge me anyway . So we let it go, we gave up breakfast and at 7 when breakfast room opened we grabbed only a cup of coffee before leaving . I don’t think this is a fair attitude ! Anna

Dear santhianna Thank you for your feedback and comments on your recent stay with us at The Mercure Edinburgh Haymarket I have taken your comments with regards to the Breakfast and discuss it with my reception team and below is what was offered The receptionist offered you breakfast takeaway instead but you have declined her offer ! furthermore she advised you if you would come for breakfast 5 minutes earlier as your taxi was booked for 07.10AM so you can have your breakfast but again was declined There is no charges for take away breakfast if it was included I assume there is a miscommunication and I do apologize for not being clear enough I hope you had enjoyed your stay with us Looking forward to welcome you in not too far in the future Kind Regards Khaled Ibrahim General Manaher

Great staff and a quiet comfortable room

TripAdvisor rating 4.0/5

RichardLi0nHeart Business - 15/04/2018 TripAdvisor review

On arrival the staff team were very helpful and my room, at the back, was quiet, clean and very comfortable. There were a couple of could do betters - the water pressure in the shower was not strong enough (but hey, maybe I was helping the environment) and the scrambled egg was over-cooked and hard every day.

Dear RichardLi0nHeart Thank you for your feedback on your recent stay with us at The Mercure Edinburgh Haymarket Hotel. We are glad that your overall stay was comfortable and enjoyable I will pass your points to the relevant department to do better. Much appreciated Kind Regards Khaled Ibrahim General Manager

Very very bad service and not clean at all

TripAdvisor rating 4.0/5

ahann07 Business - 08/04/2018 TripAdvisor review

Every single room of this hotel is dusty and it's not false accusation as I've shown the staffs so many times and my room was changed as a result, the excuse they all have is that maybe it's because of the cleaning product they use. All the curtains, bedsheets and towels are always dusty, you don't have to believe me just go and check for yourself at anytime. Also, I forgot to change my reservation this week to start from Tuesday instead of Monday, I spoke to the manager and told her that I've been staying there for months and that I have few more weeks booked in advance. I usually book weeks/Months in advance, you can check this on your system to see the fact, but she refused to amend my booking without charging me. I told her that I will cancel all my future booking and she was ok with that. I know the rules must be applied to everyone but I believe you could be more flexible to loyal customer. I've been staying at this hotel for months and I was going to stay there for another 6 months, but I cancelled all my future bookings and all colleagues agreed to do the same thing. I'm ok being charged 1 night and it won't hurt my finance but your hotel has also lost at least £35,000 - £45,000 revenue from me and my colleagues (yes I did the math), which I'm sure you will be ok with. The most upsetting thing that happen to me at this hotel is that one day last week I was going to the office in the morning and it was raining, so I asked to borrow an umbrella at reception, I was asked for a £10 deposit but I didn't have cash on me, so I asked the lady at the reception to leave a note on my room because I didn't have any cash on me and card isn't accepted to borrow an umbrella, she refused to let me have the umbrella and I had to walk in the rain to go to the office. They're were at least 5-7 umbrellas right next to her. I know you're asking yourself why did I stay there for months if the service was so bad? Because the location was perfect for me and I had hope that the hotel would listen and makes some changes and some employees were actually very nice but the bad customer service of your worst employees out-weight by far the excellent service of your best employees.

Dear ahann07 Thank you for your feedback and comments with regards to your experience with us at The Mercure Edinburgh Haymarket.. I have to say that we are disappointed as a team to learn that your experience with us is not satisfactory .. I understand there is frustration with regards to cancellation charges, but as you mentioned rules apply to everyone. Having said that, if we were aware in advance of your intention to cancel the booking we would have done something about it. I.e change date to alternative and suitable travel date as we do with all our guests. With regards to dust, I am positive that our Housekeeping team service the rooms according to the required standard otherwise we would have received similar feedback from other guests. Furthermore, our linen & towels supplier are one of UK recognized company in terms of quality and adherence to Accor standard. Meanwhile, The umbrellas are available to all our guest(s) with a deposit of £10.00 regardless. I understand that we sometime need to be flexible but the number of umbrellas not returned is beyond and over the allocated figures.. I am sure you will agree that losing 2 to 3 umbrellas on a daily basis is not reflecting good on the business. I am truly sorry that you chose tripadvisor as the option to provide your feedback. I would have hoped to meet you personally to discuss your requirements and needs for your stays. In the meantime, I would encourage you and your colleague to continue booking with us and I will personally look after your requests moving forward. I take this review as a learning step to do better and I hope you can allow me and my team another opportunity to extend our hospitality further as I am positive we can turn things around very quickly. Open dialogue is the best practice so please get in touch with me directly on Khaled.Ibrahim@Accor.com if you wish to discuss any of the above further . Looking forward to hear from you in due course Kind Regards Khaled Ibrahim General Manager

Not a great place to stay in winter ... Very Cold

TripAdvisor rating 4.0/5

FellowTraveler554460 Business - 06/03/2018 TripAdvisor review

I have had to stay at this hotel a couple of times (corporate booking). Every time it has been freezing cold in the rooms. I always advice them of this every night however they say there is nothing they can do about it. They bring an extra quilt which doesn't help when you need to get out the bed. It was so bad both times my fingers almost went blue and you could at times see steam when speaking as if you was outside on a colds winters day. Even the reception manager was shocked at the temperatures of the room and apologised and advised that the thermostats haven't been working for a while. The worst thing about it is its not a one-ff its been every time I have stayed so across different rooms. I think its terrible when yo pay to sleep somewhere and you dream of the warmth at home. The APPLE TV connect also doesn't work throughout the entire hotel.. so a great mis-selling now on their part. Breakfast is good and the staff are very nice and friendly and as helpful as they can be.

Edinburgh Haymarket

TripAdvisor rating 4.0/5

probin1073 Family - 16/02/2018 TripAdvisor review

Great Hotel, room layout and ease of use excellent. Bar area small and brightly lit. Breakfast good. Checkout at 12 was great for me. Security for room/floor access nicely designed and built in. Good location for Haymarket area and close to city centre.

Dear probin1073 Thank you for your positive review. Glad that you find Mercure Edinburgh Haymarket the hotel to be while exploring Edinburgh We are happy that your expectations was met Once again thank you and looking forward to welcome in not too far in the future Kind Regards Khaled Ibrahim General Manager

MERCURE HAYMARKET EDINBURGH

TripAdvisor rating 4.0/5

sab845 Family - 24/01/2018 TripAdvisor review

Had booking for 2 rooms, we were allocated rooms on the 2nd floor but heating did not work in either room. After several calls to reception we were moved to a higher floor - this took 2 hrs in total. Very disappointing to be put in rooms where heating was known to not work as we were told it had been like this for a week!

Dear sab845 Thank you for your comments and feedback on your recent stay with us at The Mercure Edinburgh Haymarket.. Please accept my apology for the heating issue.. I would like to assure you that we have no knowledge or any previous feedback that these 2 rooms have an issue with the heating and certainly we have no issues with the heating in general The Housekeeping team release the rooms based on a required standard and that includes the function of the Heating I hope we can have another opportunity to welcome you again so we can do better Please do contact me directly on your next visit to Edinburgh as I am positive we can make a difference Kind Regards Khaled Ibrahim General Manager Khaled.Ibrahim@Accor.com

Pleasant overnight stay

TripAdvisor rating 4.0/5

B1714RBianb Couples - 18/01/2018 TripAdvisor review

My wife and I stayed at this hotel for one night on a Saturday night. The room was clean and spacious. The staff were polite and helpful and it was very handy to store our luggage before check in and after check out as we had travelled by train. There was plenty of choice at the buffet style breakfast both hot and cold and it was very good. The hotel is very convenient for Edinburgh and the walk to the castle is about 20 minutes. The walk to the Waverley train station end of princes street is a little longer but still only about 30 minutes. It was very good value for money and would definitely stay here again when visiting Edinburgh.

Dear Ian B Thank you for your cheering feedback on your recent visit to The Mercure Edinburgh Haymarket Hotel.. We all very happy to learn that your experience and expectations were met Once again thank you Looking forward to welcome you very soon Kind Regards Khaled Ibrahim General Manager

Very beautiful hotel

TripAdvisor rating 4.0/5

gabrielam115 Couples - 15/12/2017 TripAdvisor review

I loved my stay, it was very short, just one night but it was the perfect place to rest. I wish I had more time to enjoy the hotel. Room very clean and comfortble, staff very friendly and helpfull. Its about 20min walk from the old town, so not bad at all.

Dear Gabriela M Thank you for your feedback and comments on your stay with us at The Mercure Edinburgh Haymarket.. We are happy to learn that your expectations were met .. Looking forward to welcome you once again Kind Regards Khaled Ibrahim General Manager

Great location, very friendly staff

TripAdvisor rating 4.0/5

Bert S Couples - 05/12/2017 TripAdvisor review

Very convienently located near Haymarket station, just 10 minutes walking from the castle and the city center. Staff was very friendly, breakfast was ok. Modern rooms with good beds and a lot of pillows. I would stay here again next time.

Dear Bert S Thank you for your comments with regards to your recent stay at The Mercure Edinburgh Haymarket I am glad that your stay was enjoyable Looking forward to welcome you once again in near future Kind Regards Khaled Ibrahim General Manager

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in edinburgh