Customer review rating (ALL Rating) 4.3/5 4,592 reviews
ALLSAFE approved hotel
Less than a 10-minute walk to Haymarket train station
Less than a 10 minute walk into Edinburgh Old Town
Located nearby EICC, making it ideal for business guests
Central location, with plenty of nearby transport links
On-site fitness centre available to all hotel guests
38 Gardners Crescent
EH3 8DQ edinburgh
Check-in from 15h00
Check out up to 11h00
Check-in from - Check out up to
100% genuine reviews from our guestsFind out more
Gordon_j Business - 16/01/2022 Confirmed reviews ALL
Pretty standard fare - room slightly smaller than expected but clean and with expected amenities. A bit cold - and the heating went off a couple of times too.
Gary T. Business - 13/01/2022 Confirmed reviews ALL
Not a great experience unfortunately. I've stayed here twice and had issues both times. the last time I was downgraded to a twin room after booking a double, certainly not what I would have expected, surely an upgrade or the offer of a discount due to the room change is the way forward, but nothing was offered apart from a couple of bottles of water. This time, the room was cold and the air con system clearly only pushed out cold air, I called reception and they suggested setting it to 26C, unfortunately cold air was the best I got. Reception did sent up a 'noisy' plug in heater that did the job but certainly wasn't expecting a cold room. Its a shame that 2 different stays were on the negative side as the location is good for me, unfortunately this hotel will not be on my radar in the future for visits to Edinburgh.
David N. Couples - 13/01/2022 Confirmed reviews ALL
Stayed for two nights with my partner we had a lovely stay, everything clean and comfortable
Jane M. G. Couples - 11/01/2022 Confirmed reviews ALL
I have loyalty card and was given room in minus two - then the charge they take in case of using anything was not able to be returned to me - the reception again had made an error. They told me I had to contact my bank even though it was they who made this problem! Never again. Whilst the room on first floor was basic and clean the one first given to me (I am used to being upgraded) was on minus two and I felt claustrophobic - rooms have a tiny window otherwise reasonable for a three star hotel. Will not return here as I would prefer to pay more and get a decent hotel.
Good location, bad service
Jam Business - 10/01/2022 Confirmed reviews ALL
Good Location, but not service. For member benefits, the receptionist will never upgrade your room, offer complimentary breakfast on weekend until I ask for them. And when I asked for later checkout, staff simply responded 12pm without checking the availability and member’s benefit of later checkout. On the other hand, the amenity shortage occurred, there was not slippers left during my stay, but the hotel promised slippers at room.
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