Nice hotel rooms very smart. Walk to Edinburgh old town about 20mins and Uber to George’s street for bars is about £5 and arrive very quick in Edinburgh. Was told there was parking by the hotel but it was shut for New Year’s Eve. The hotel then told me to park in alternative but would cost more, for ease we chose to park there. When checking out on the 2nd January it turned out this car park was also shut meaning there was no way of leaving. This was frustrating but the hotel did give us a room at a reduced rate but I felt they could have done more since it was their recommendation that meant we had to stay an extra night. Maybe refunded the Prosecco from the first night something along them lines.

Paid quite a lot for a 4 night stay in a standard double room. Negatives: - room was taty and dusty - No chair in room - No hairdryer - shower performance was poor - corridor smelt like raw sewage every morning - room was in the basement = no view - bed was very squeeky - mini bar not filled Overall, quiet frankly a poor experience and rather unacceptable given the price of the stay. Hoping to receive some sort of gesture from the hotel, but who knows.

Less well served than with previous mercure stays

Reception staff were wonderful young man booked our taxi and told us to relax until the driver came and picked us up. Very lovely

Check in time was at 2pm, I got there at 2:10pm and I was told my room would be ready in a few minutes which I had no issue with but then I was stuck waiting for over an hour with no update apart from when I went up to ask. When I asked how long it would be I got a sarcastic comment from one of the members of staff saying "It'll be ready when it's ready". I am a silver Accor member so I should have priority check in but I saw a least 4 people get rooms before me. This was very frustrating as I was in Edinburgh for one night and this took a lot of time out of a short trip.

Horrible room (room number 419), with no view (window out to inner courtyard), constant smell of sewerage coming through the shower, loud noise from air conditioning machines on roof (loud humming and sometimes high-pitched sound), arm chair with broken arm on one side.

Staff very helpful, lovely clean room. Only complaint was condensation in bedroom window. Breakfast was very nice.

My only criticism would be it was too much of a walk for us.doqn to Haymarket. Otherwise the hotel was fine

Probably my tenth time staying here, all previous stays have been excellent but was very disappointed on my most recent stay

The hotel itself is in a nice area of Edinburgh. Easy enough to get into central/touristy locations. The room was a nice size and the bed comfortable. However, the hotel was clearly managed very poorly. There was black mould in our room, and it wasn’t very clean. We were given an alternative room, which was also mouldy in places. In terms of the facilities advertised, worth noting that the A/C was only working for 1 night of our 4 night stay. There is also no Apple TV functionality, conflicting with the hotel’s marketing material. You get the overall impression that management are trying to keep costs low. Staff communicate with each other via WhatsApp on their personal phones, which looks extremely unprofessional at reception. TL;DR - cheap but plenty of better options in Edinburgh

Couldn’t find our booking and then put us in a room that did not have legal requirements, moved room but the main issue is staff, only one receptionist was lovely so 4 star hotel with 1 star staff.

We love using this hotel when visiting Edinburgh. We felt reassured with the hotel's Covid measures. The staff, as always, were friendly and professional, and Breakfast was enjoyable with good choices. Hope to visit again soon!

Had guest come over from South Africa and we all booked to stay in Edinburgh for the weekend. It was not cheap and don't think we got value for money. Just the small things like maybe a bottle of water in the room or some decent TV channels. It's a huge price to pay for just a bed. We were also told that it was breakfast box only and when we arrived we noted it was a full breakfast buffet. After paying the extra for breakfast it was pretty sad. Not a great selection and the coffee was diabolical. We went to the restaurant around the corner for breakfast on our final day.

Excellent staff, very helpful and great location with lovely rooms.

Food on offer was only breakfast of which was cold 2 mornings of the 3 I was there. I asked for a fried egg and the response was 'We don't own a frying pan', what hotel doesn't do a fried egg?! Wifi was so bad that I had to cancel 3 morning meetings and go to a local coffee shop. Considering you pay this high amount for the rooms/hotel you'd think the wifi was good enough to take a short Zoom meeting, however this was very poor across the 3 nights I stayed. There was no water available to drink OR even buy which resulted in me having to walk to the local shop to quench my morning thirst. The business paid an add-on to the room to expense potential food or drink costs, however there was no food available (even snacks) AND when I did go to expense 1 pint of beer they questioned who I was under the booking I had just checked in with 2 minutes prior (the bar is right next to the check-in, its the same place). Overall extremely poor stay with zero benefit of paying a higher amount for a good stay. Better off in a Travelodge.