Mercure Edinburgh Haymarket Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 162 reviews

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Mercure Edinburgh Haymarket Hotel - Image 1
Mercure Edinburgh Haymarket Hotel - Image 2
Mercure Edinburgh Haymarket Hotel - Image 3
Mercure Edinburgh Haymarket Hotel - Image 4
38 Gardners Crescent, EH3 8DQ EDINBURGH, United Kingdom

Description

Hotel extras

  • Less than a 10-minute walk to Haymarket train station

  • Less than a 10 minute walk into Edinburgh Old Town

  • Located nearby EICC, making it ideal for business guests

  • Central location, with plenty of nearby transport links

  • On-site fitness centre available to all hotel guests

Our accommodation(s)

Hotel location

Mercure Edinburgh Haymarket Hotel

38 Gardners Crescent
EH3 8DQ EDINBURGH
United Kingdom

GPS:55.943985, -3.209553

Telephone
Fax +44 131 229 2409

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

BAR

Non contractual photo

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  162 reviews

TripAdvisor Rating  4.0/5  1,155 reviews

Hotel not interested in the slightest for customer care

TripAdvisor rating 2.0/5

RebeccaE488 TripAdvisor review

Despite trying to raise these issues whilst staying at the hotel to avoid a bad review, we had no response at all. Disgusting customer service. I know they respond to emails as they had emailed straight back last week in the days before we arrived. At this point I have emailed twice and tried to speak direct. The bathroom door was so heavy and stuck it took two of us to operate it (to slide the door open) Shower- not fit for purpose I could not wash my hair whilst there as it was too hot or too cold therefore we couldn’t enjoy it. No heating in the room, we had to get an oil filled radiator in to help. Privledge room, no restock of drinks in the fridge and no newspaper at all like it specified. Stained towels, the list could go on. To say we stay at mercures regularly we would have hoped to have this resolved during our stay. We knew a room move couldn’t happen on the Friday as the hotel was at capacity, having raised our concerns on the Saturday morning, to still have no reply is appalling customer service.

Thank you for taking the time to review the hotel, I am extremely disappointed to read your review, and will follow up your comments with our housekeeping team to ensure that this is an isolated issue the team learn from

Absolutely awful with one thing after another.

TripAdvisor rating 1.0/5

Claire S Business - TripAdvisor review

Before my current role as a civil servant I previously worked for the Accor group as a HOD for many years and prior to this a 5* in London. So I don’t take making these comments lightly. But where do I start …. Room- Awful internet service, keeps dropping out constantly. Impossible to work in rooms due to this. Even your own phone provider struggled to work. Room was cold, called reception and left message. Never heard back, had to go to reception and get a heater brought up. Went to have a bath but no water came out. Asked at reception and member of staff came up. Said it’s not working and need to fill it from shower head!!! Pillowcase not changed during my three day stay and question if sheet or cover was. Had dinner 14/02 -club sandwich had clearly been pre prepared and come straight out of fridge so was sent back. £15 was disgusting price as it was just a normal cold flat sandwich not even a garnish. Service was awful, only one person in bar and restaurant who had clearly not been trained correctly. Brought my main out when rest of table was eating their starters. Staff look scruffy with dirty uniforms across departments. The ONLY good thing was staff at breakfast and the food was hot including pastries. Good selection of pastries. Fried egg my colleague had had a hair on it. Since when did staff in food service start being allowed to have their hair down ?? As they all did. egg was taken to staff to show them.. to our shock he scooped it off her plate where the rest of her food was with his hand.. Unbelievable!! I won’t be staying in a ACCOR hotel again as standards have clearly declined massively.!!!!

Hi Claire, Thank you for sharing your feedback. We truly regret to hear about the issues you encountered during your stay. However, we want to clarify that we have already been in contact with you through Booking.com to address your concerns, and we are disappointed to see the situation escalating with the evolving nature of the story. We take your feedback seriously and are committed to improving the guest experience, but we also ask that we move forward in a fair and constructive manner as we've already initiated communication on this matter. If you have any further specific concerns, we’d be happy to discuss them with you directly.

Warm, hygiene not great

Customer review rating 2.5/5

Gerwin E. Business - Confirmed reviews ALL

Bed to short, Room to warm, and couldnt cool it down although I changed the airco Breakfast, cupboards where wet also some plates wheren't clean

Good location, pleasant stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Check-in was quick, room was spacious because I got upgraded, amenities are available at the lobby, overall pleasant stay

Vile

TripAdvisor rating 1.0/5

Keith R TripAdvisor review

Avoid at all cost. Stinks of acrid foul smell, reception useless , food rubbish , look warm the best I can describe.rooms are disgusting, mould, stinking of back toilet ,beds god uncomfortable, shower doors hanging off walls. Flooding carpets that stink already. Avoid use your money elsewhere not worth a spittoon this place is.

Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet expectations. We take all concerns seriously, and would ask you contact us directly so we can look into this further.

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Other web-users rate our hotel

  • 968 reviews 9/10 Location
  • 1,352 reviews 6.4/10 Room
  • 1,148 reviews 8.6/10 Service
  • 62 reviews 2.1/10 WiFi
  • 685 reviews 6.8/10 Cleanliness
  • 613 reviews 8.3/10 Breakfast
  • 32 reviews 4.5/10 Bar
  • 16 reviews 8/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.