Mercure Riga Centre 4 stars

Customer review rating (ALL Rating) 4.1/5 599 reviews

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Description

Hotel extras

  • Free Wi-Fi

  • Pets friendly

  • Conference Facilities

  • Central location

  • Parking in a front of the hotel

Our accommodation(s)

Hotel location

Mercure Riga Centre

Elizabetes 101
LV-1050 RIGA
Latvia

GPS:56.947592, 24.123197

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  599 reviews

Customer review rating 5.0/5

Eva S. Families - Confirmed reviews ALL

The best in every sight

Dear Eva, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Customer review rating 5.0/5

Brian D. S. Friends - Confirmed reviews ALL

It was my first time in Riga and I loved the city and the hotel.

Dear Brian, Thank you very much for choosing Mercure Riga Centre for your first visit to Riga and for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed both our beautiful city and your stay with us. It is especially rewarding to know that you appreciated your room upgrade, our convenient location, and the warm welcome you received from our Front Office team. Your kind words about Victoria will certainly be shared with her – she will be delighted to know she made such a positive impression. Thank you as well for your honest comments regarding the room décor and your breakfast experience. We appreciate your observation about our breakfast team, and we will share your feedback internally to ensure every guest is greeted with the same warmth and enthusiasm throughout the hotel. It was a pleasure to have you as our guest, and we truly appreciate your loyalty as an ALL Gold member. We hope to welcome you back to Mercure Riga Centre on your next visit to Riga. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Customer review rating 3.0/5

Lisajevicius K. Couples - Confirmed reviews ALL

The room was not clean enough

Dear K., Thank you for choosing Mercure Riga Centre again and for taking the time to share your feedback. We are sorry to learn that the cleanliness of your room did not meet your expectations. Please accept our sincere apologies this is not the standard we strive to provide. If you notice anything during your stay that is not as it should be, we kindly encourage you to contact our reception team immediately. We would be happy to arrange additional cleaning or offer another suitable solution to make your stay as comfortable as possible. We also appreciate your comments regarding the breakfast area and Wi-Fi speed. Your observations have been shared with the relevant departments so we can continue improving our service. Thank you for your kind words about our team. We truly value your loyalty and hope to have the opportunity to welcome you back for a much more enjoyable stay. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Customer review rating 4.0/5

Jouni P. Friends - Confirmed reviews ALL

Staff was very friendly and courteous. Location was very nice next to the old town. Biggest disappointment was the bathroom. The concrete looking floor is not very nice and the room was out of shampoo in the morning. The breakfast was very varied, but when we arrived an hour before the breakfast was over, they were out of plates and glasses. These did arrive some minutes later, but still a slight inconvenience.

Dear Jouni, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Riga Centre Hotel. We are delighted to learn that you appreciated our friendly and courteous staff, as well as our convenient location near Riga's Old Town. It is also wonderful to know that you were satisfied with the cleanliness of the hotel and your arrival experience. At the same time, we sincerely apologize for the inconveniences you encountered. We regret that the bathroom design did not meet your expectations and that the shampoo was not replenished before the morning. We are also sorry for the delay in replenishing plates and glasses during breakfast service. While we are pleased that the items were provided shortly afterward, we understand that this affected your overall experience. Your comments are valuable to us and have been shared with the relevant departments to help us improve our service and guest experience. Thank you once again for your feedback and for choosing Mercure Riga Centre Hotel. We hope to have the opportunity to welcome you back and provide an even better stay in the future. Kind regards, Santana Baitīte Front Office Manager Mercure Riga Centre Hotel

Customer review rating 4.0/5

Peter O. Business - Confirmed reviews ALL

Everything went swimmingly apart from us running out of coffee during our conference (at the most crucial time of the day when attention starts to wane), forgivable, as it was rectified immediately; and a duty manager (the morning of the 28th accusing me of not paying my bill only to be told by the front desk staff (two very pleasant people) that I had. A very embarrassing situation for me.

Dear Peter, Thank you for taking the time to share your feedback. We are pleased to hear that your conference went well overall and appreciate your understanding regarding the temporary coffee shortage, which our team was able to resolve promptly. Regarding the situation at reception, we would like to clarify that no accusation was intended. Our colleague was simply confirming whether the accommodation had been settled upon arrival, as part of our standard check-out procedure. Once the payment status was verified, the matter was immediately clarified. We sincerely regret if this interaction caused any discomfort. At the same time, we kindly encourage all guests to approach such situations with patience and understanding, as our team’s intention is always to ensure accurate information and provide the best possible service. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Other web-users rate our hotel

  • 1,048 reviews 9.6/10 Location
  • 1,408 reviews 7.3/10 Room
  • 1,173 reviews 8.2/10 Service
  • 30 reviews 8.1/10 WiFi
  • 1,069 reviews 7.7/10 Breakfast
  • 737 reviews 7.1/10 Comfort
  • 652 reviews 7.9/10 Cleanliness
  • 245 reviews 5.5/10 Amenities

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