Mercure Riga Centre 4 stars

Customer review rating (ALL Rating) 4.1/5 635 reviews

Mercure Riga Centre - Image 1
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Description

Hotel extras

  • Free Wi-Fi

  • Pets friendly

  • Conference Facilities

  • Central location

  • Parking in a front of the hotel

Our accommodation(s)

Hotel location

Mercure Riga Centre

Elizabetes 101
LV-1050 RIGA
Latvia

GPS:56.947592, 24.123197

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  635 reviews

Customer review rating 2.0/5

Milda G. Couples - Confirmed reviews ALL

Good location, clean and well-maintained room, and decent breakfast. However, the spa area was a major disappointment and clearly in need of renovation. The ‘restaurant dinner’ cannot really be called that, as it feels more like a breakfast dining area. It would be better not to offer a service that you are not properly equipped to provide. The food itself was also disappointing. Handling of problematic situations was very poor.

Dear Milda G., Thank you for sharing your detailed feedback. We are glad that you appreciated our location, the cleanliness of your room, and our breakfast. At the same time, we sincerely apologize that other aspects of your stay did not meet your expectations. We take your comments about the spa area, the restaurant, and food quality very seriously, as well as your concerns regarding how certain situations were handled. Please be assured that your feedback has been shared with the relevant departments for review and improvement, as we are committed to providing a consistently high standard of service across all areas of the hotel. We regret that we did not fully meet your expectations on this occasion and hope to have the opportunity to provide a much improved experience in the future. Kind regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Customer review rating 4.0/5

Aleksej M. Solo - Confirmed reviews ALL

50eur deposit is like from 90s. Smelly bedsheets and room itself. Good breakfast and staff. Overall for one night-ok.

Dear Aleksej M.! Thank you for sharing your feedback with us. We are pleased to hear that you appreciated our breakfast and found our staff to be good — your kind words are truly valued. At the same time, we sincerely regret the aspects of your stay that did not meet your expectations. Please accept our apologies for the unpleasant smell in the room and bed linen, as this is certainly not the standard we strive to provide. Your comments have been shared with our housekeeping team for immediate review and improvement. Regarding the deposit, kindly note that this information is clearly stated on all booking platforms prior to arrival. This standard procedure is in place to ensure a smooth and secure stay for all our guests, and we always aim to keep our policies transparent. We are glad that overall your stay was acceptable for one night, and we hope to have the opportunity to provide you with a much more comfortable and enjoyable experience in the future. Kind regards, Tamara Shabelnyk Front Office Manager Mercure Riga Centre Hotel

Customer review rating 2.0/5

Damien S. Business - Confirmed reviews ALL

When I arrived, I was happy to hear I had an upgrade but disappointed to learn my room was not ready. I was told to return in 40 minutes. I returned over 2 hours later around 1600 and was told the room was still not ready. I didn't mind earlier, but I was not happy when I returned. I confirmed check in was indeed 1400. It was not until I showed I was unhappy that all of a sudden a room was found for me. Then on the next night, hungry, I called for room service only to be told there was no room service due to a function. This had not been informed of this and had to order food to be delivered. I work in tourism and this was really an unhappy experience at the hotel.

Customer review rating 4.0/5

Samuel K. Families - Confirmed reviews ALL

3 Night stay and was happy

Customer review rating 4.5/5

Tapani P. Couples - Confirmed reviews ALL

We had the opportunity to spend a couple of free days in Riga besides our working days. We had a nice time at Mercure and Old town of Riga. We enjoyed the unhurried mornings with a good buffet breakfast and our comfortable room.

Other web-users rate our hotel

  • 965 reviews 9.5/10 Location
  • 1,262 reviews 7.1/10 Room
  • 932 reviews 7.1/10 Service
  • 32 reviews 8.4/10 WiFi
  • 945 reviews 7.1/10 Breakfast
  • 711 reviews 7.4/10 Comfort
  • 510 reviews 7.1/10 Cleanliness
  • 362 reviews 4.9/10 Food

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