Mercure Riga Centre 4 stars

Customer review rating (ALL Rating) 4.3/5 754 reviews

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Elizabetes 101, LV-1050 RIGA, Latvia

Description

Hotel extras

  • Free Wi-Fi

  • Pets friendly

  • Conference Facilities

  • Central location

  • Parking in a front of the hotel

Our accommodation(s)

Hotel location

Mercure Riga Centre

Elizabetes 101
LV-1050 RIGA
Latvia

GPS:56.947592, 24.123197

Telephone
Fax +371 67 869 901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Wheelchair accessible
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  754 reviews

TripAdvisor Rating  4.0/5  986 reviews

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

The service was not good. I wrote several emails and called twice to book an airport transfer for our pick up. Upon writing no reply was received. Upon calling first, it was confirmed on the phone and a written confirmation promised, but not received. Upon calling again, it was confirmed on phone and in writing, but no airport shuttle came to pick us up. The equipment in the gym does not work properly (one of the 2 treadmills). There is no water in the room. When asking about a possible extension of our stay, I was referred to another colleague the next day to access the system. The breakfast section is a mess. Overall the rate is very expensive for what you get. I now moved to another hotel in town which is less costly and provides much better service and is more cosy.

Dear Maritta, Thank you for sharing your feedback with us. I sincerely apologize for the multiple inconveniences you experienced during your stay, from the missed airport transfer to the issues with the gym equipment and breakfast service. We are genuinely sorry that we did not meet your expectations, and I assure you that your concerns will be addressed with the relevant departments to ensure improvements are made. We understand how frustrating it must have been, and we are disappointed that we couldn’t provide the level of service you deserved. Your experience is not reflective of our usual standards, and we truly regret that you decided to move to another hotel. Should you reconsider, we would love the opportunity to make things right on a future visit. Best regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

OK

Customer review rating 4.0/5

Konstantinos P. Solo - Confirmed reviews ALL

The hotel has serious maintenance and construction problems. It also has a rather small for its size dining - breakfast hall and this is exacerbated by the fact that the hotel works mainly with groups eating all together. The personnel was rather unable to copp... Grateful to the manager (office near reception) that solved some problems I had with my room and made my stay for a week perfect.

Dear Konstantinos P., Thank you for taking the time to share your feedback. I apologize for the issues you experienced with maintenance, the size of the breakfast hall, and the challenges with group dining. I’m grateful for your kind words and pleased to hear that I was able to assist with the problems you encountered. Your comments are valuable, and we are working to address the concerns you’ve raised to enhance our guest experience. Thank you once again for your feedback and for recognizing my efforts. We look forward to welcoming you back and hope to provide you with an improved stay in the future. Best regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Good location

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

I have stayed several time. Easy to come - perfect location. Nice rooms . Tasty breakfast, I don't understad 50.- deposit. Minibar was empty. On the 7. floor curtains are giving a lot of light from the top of the curtains> Like projector straight to bed . I didn't sleep well because of that lazerray . TIP :Inside Nise should add black velvet , which absorbs light and to sew top cover and instoll it in the place where is now ledlight. I like the room a lot - but blackout curtains gave anyway light. Better normal curtains, which gives soft light , but not that lazerray .

Dear Ailio R., Thank you for taking the time to share your feedback with us. We appreciate your continued patronage and are pleased to hear that you find our location convenient and our rooms and breakfast to your liking. I apologize for the inconvenience caused by the deposit policy. The €50 deposit is a standard practice to cover any incidental charges during your stay and is refunded upon checkout. We understand it can be an unexpected expense and are reviewing our procedures to ensure clarity for all guests. Regarding the minibar, we will look into ensuring it is stocked properly for future stays. I also appreciate your detailed feedback about the curtains. Your suggestion for improving the blackout functionality is valuable. We will consider your recommendation for adding a light-absorbing material to enhance guest comfort. Thank you once again for your comments. We look forward to welcoming you back and providing you with an even better experience. Best regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

Customer review rating 4.5/5

Luba I. Solo - Confirmed reviews ALL

It was a very pleasant experience, as always. Thanks to the front-of-house team for accommodating my request.

Dear Lubov I., We very much appreciate your comments regarding your stay at the Mercure Riga Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Santana Baitīte Front Office Manager

Good stay

Customer review rating 4.0/5

Justinas Business - Confirmed reviews ALL

It would be nice to have an option to leave deposit with contactless payment. I had a trouble, as I left my card and only had phone. I was told there is no such option with contactless payment.

Dear Justinas V., Thank you for your feedback. I’m glad to hear that you had a good stay with us. Regarding the deposit, I apologize for any inconvenience you experienced. Currently, we accept deposits in the form of credit card authorization or cash. Unfortunately, contactless payment options are not available at this time, but we appreciate your suggestion and will consider it for future improvements. If you have any further questions or need assistance during your next visit, please don’t hesitate to reach out. Best regards, Vladislavs Petrovs Front Office Manager Mercure Riga Centre Hotel

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Other web-users rate our hotel

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  • 809 reviews 7.7/10 Breakfast
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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.