Novotel Yanbu

Novotel Yanbu 4 stars

Customer review rating (ALL Rating) 4.0/5 293 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Outdoor swimming pool

  • 10 minutes' drive from Yanbu Airport

  • Spa and fitness facilities

  • On King Abdulmajid Corniche Road

  • Spacious meeting rooms and event hall

Hotel location

Novotel Yanbu

Prince Abdulmagid bin Abdulaziz, King Abdulmajid Corniche Road, P O Box 313
41912 Yanbu
Saudi Arabia

  • By plane

    KING ABDEL MOHSEN At 15km / 9 miles - Shuttle free

GPS:24.079204, 38.029633

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

TRIO

Whether you fancy lunch, dinner or just a cocktail, Trio welcomes you in a sophisticated, comfortable and relaxing atmosphere. On the menu: delicious world cuisine!

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Yanbu

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  293 reviews

TripAdvisor Rating  4.5/5  84 reviews

Best ever service

Customer review rating 4.5/5

Sami S. Families - Confirmed reviews ALL

Everybody give his attention to services hotel guests on best and excellent way.

Dear Mr.Sami , We very much appreciate your comments regarding your stay at the novotel yanbu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice staff and lack of management

Customer review rating 1.0/5

Fahd A. Friends - Confirmed reviews ALL

I stayed at the novotel Yanbu for two nights and booked 3 rooms,, below are the causes of my dissatisfaction: - check-in is at 2 pm and we were only checked-in after 6 pm. - rooms were not cleaned for the full two days of our stay - sink at one of the rooms was blocked - shampoos were not supplied inside all 3 rooms -our welcome drink was never provided despite informing management about it. Staff were smiling and apologising all the time but this definitely shows an issue at the management level. We were actually offered a compensation for late check-out (no wonder we had to wait until 6 pm to check in)

Dear Mr.Fahd, Thank you for taking the time to tell us about your experience at the novotel yanbu hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Pleasant stay

Customer review rating 4.5/5

A. B. Couples - Confirmed reviews ALL

A well maintained facility, friendly reception. It was a quick 1-night stay, but a lovely one.

Dear Mr.A., We very much appreciate your comments regarding your stay at the novotel yanbu hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 3.5/5

Ahmad M. H. Families - Confirmed reviews ALL

Need to train some of your staff, calling 12: 00PM, to check-out. I am gold member of accor hotels need to be treated professionally.

Dear Ahmed , We very much appreciate your comments regarding your stay at the novotel yanbu hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good Stay

Customer review rating 4.5/5

Abdul K. E. Business - Confirmed reviews ALL

Very Good attention and best services

Dear Mr Abdul Khadar, We very much appreciate your comments regarding your stay at the novotel yanbu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located , good stay, clean room , fabulous reception

Customer review rating 4.0/5

K. Business - Confirmed reviews ALL

Pros: Well licated , good stay, clean room , fabulous reception, Cons: Few Parking lots spaces, no hot water in the bathroom, need more enhancements for the breakfast items as some exhibit as it is made days ago

Dear K. , We very much appreciate your comments regarding your stay at the Novotel Yanbu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good stay

Customer review rating 4.0/5

Zaid Solo - Confirmed reviews ALL

Ok

Dear Mr.Zaid , We very much appreciate your comments regarding your stay at the novotel yanbu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Location good.

Customer review rating 1.5/5

T. Families - Confirmed reviews ALL

I make booking for one king size room when Arrive they accommodate me at twin bed and they explain that are fully booked and no ability and they promise they when change me soon they have ability , which not happen for thee (#) of my stay, when they accommodate me in this twin bed in bath room was only 1 bath towel and when I call never come. during stay no housekeeping clean the room.

Dear Mr.Chakray , Thank you for taking the time to tell us about your experience at the novotel yanbu. We are sorry that your experience did not meet your expectations. We would like to inform you that we strive to provide outstanding service to each guest, therefore your feedback is very important to us, For your booking you were given a twin bed room with the same details as your booking and there was no availability for room type exchange. We take all appropriate measures to address problems, but instead try to prevent them before they occur. We appreciate your interest and request your honor to give us another opportunity to provide you with better service in the near future. Best regards.

You are the future of the guest experience

Customer review rating 5.0/5

Mohammed H. Couples - Confirmed reviews ALL

It has been a pleasure to thank you for making my stay so pleasant, It was a wonderful stay, really I'm proud of you Novotel Yanbu you are flying so far, from my deep heart I would like to say thank you thank you very much for your services to you guests, and Special thanks to Mohammed Al-Moallem For his great attitude and for giving us a unique service, really thank you very much for everything.

Dear Mr.Mohammed h., We very much appreciate your comments regarding your stay at the Novotel Yanbu Hotel . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Customer review rating 4.0/5

Salwa Families - Confirmed reviews ALL

the reception was friendly and nice. the room service was good . The price is great for the services .the size of the room is good it only needs to clean the carpet there was some spots on it.

Dear Salwa a., We very much appreciate your comments regarding your stay at the novotel yanbu hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Worst experience - do not recommend at all

Customer review rating 2.0/5

Ahsan R. Families - Confirmed reviews ALL

The staff at the reception made the worst experience I cud ever have at check in. I was at the verge of leaving the hotel as the guy was literally making it difficult for me.

Dear Ahsan R., Thank you for taking the time to tell us about your experience at the Novotel Yanbu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very poor for a usually consistent brand

Customer review rating 1.0/5

Alan P. Business - Confirmed reviews ALL

Poor from start to finish. Offered an exceptionally poor room in an empty hotel. No towels. No loo paper. No view from windows. Air con sounded like an aircraft taking off. Staff not interested in helping when I raised these problems.

Dear Mr Alan P., Thank you for taking the time to tell us about your experience at the novotel yanbu hotel. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies, at novotel yanbu hotel we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Sincerely.

Customer review rating 5.0/5

Fahd A. Families - Confirmed reviews ALL

just i would like to thank the restoration saudi guys they were very helpful and very professional and i well back and I will make a lot of reservations because of them rely they were nice and helpful thank you.

Dear Fahad A., We very much appreciate your comments regarding your stay at the Novotel Yanbu Hotel . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well located

Customer review rating 4.5/5

Salem A. Business - Confirmed reviews ALL

Everything is amazing Great location Delicious food Nice customer service specially the lady in the restaurant. She is really professional and well welcoming people.

Dear Salem A., We very much appreciate your comments regarding your stay at the Novotel Yanbu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Unsatisfactory but expected

Customer review rating 2.0/5

Adel Families - Confirmed reviews ALL

The level of cleanness and organisation that is expected with the brand is unmet, seeing the Alhokair logo quickly explains why.

Dear Adel A., Thank you for taking the time to tell us about your experience at the Novotel Yanbu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

not encouraging

TripAdvisor rating 1.0/5

mohahammush TripAdvisor review

It was not encouraging because I found more than once in the room and in the bathroom a cockroach. Also there were not enough towels. I asked for more blankets and didn't get any cooperation from the team.

Dear Valued guest, Thank you for taking the time to tell us about your experience at the Novotel Yanbu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Yanbu visit

TripAdvisor rating 4.0/5

Khalifa A TripAdvisor review

Nice hotel with great service the only drawback is the old and stained carpet I hope this could be fixed the staff were friendly and helpful.......................................................................

Dear Mr. Khalifa, We very much appreciate your comments regarding your stay at the Novotel Yanbu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Home stay

TripAdvisor rating 5.0/5

stop482 Business - TripAdvisor review

was as usual very good stay, between my family member, appreciate management and all team for there effort to keep my stay very comfortable, advising traveler to try this experience and seeing the deferent.

Dear, We very much appreciate your comments regarding your stay at the Novotel Yanbu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice as expected

TripAdvisor rating 4.0/5

Passport42072509289 Business - TripAdvisor review

Novotel is always a nice hotel to stay at. If you're looking for the services you would get at a luxury hotel and you are not interested in the fancy stuff. Then this is the place for you in Yanbu. The services are good, food is fine, rooms are spacious, and it's not too expensive. My only remark is that they use the leftovers from the dinner buffet at the breakfast buffet the next day (they would still taste fine though)

Dear Ms. Passport42072509289, We very much appreciate your comments regarding your stay at the Novotel Yanbu hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Novotel Yanbu

TripAdvisor rating 5.0/5

zqadir Business - TripAdvisor review

The location is excellent, staff is very courteous. overall a very nice hotel You can walk to the corniche its just across the road. Breakfast was very nice, I believe internet speed could be improved upon.

Dear zqadir, We very much appreciate your comments regarding your stay at the Novotel Yanbu. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Our most recent 20 reviews

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