Novotel Yanbu 4 stars

Dear Saleh, Thank you for your detailed and honest feedback, and for being an ALL Classic member. We are glad our team made a positive impression during your stay. However, we sincerely apologize for the maintenance issues you experienced — the lighting, bathroom phone, and cleanliness concerns are unacceptable and have been reported to our maintenance and housekeeping teams for immediate attention. Your feedback regarding the TV streaming and room facilities has also been noted and will be shared with management as part of our ongoing improvement efforts. We hope to have the opportunity to welcome you back and show you the improvements made. Warm regards, Novotel Yanbu Management

Dear Abdulnaser, Thank you for your perfect rating and wonderful words — it truly means a lot to us! We are delighted to be your go-to choice whenever you visit Yanbu, and we will always strive to maintain the standard that earned your trust. We look forward to welcoming you back soon. Warm regards, Novotel Yanbu Management

Dear , Thank you for your honest and detailed feedback, and for being a valued ALL Gold member. We are truly pleased that our team made such a positive impression — your perfect score means a great deal to them. However, we sincerely apologize for the cleanliness concerns in the pool area and restaurant, as well as the breakfast selection not meeting your expectations. These are points we take very seriously and have been shared with the relevant teams for immediate attention. We hope to have the opportunity to welcome you back and show you the improvements made. Warm regards, Novotel Yanbu Management

Dear Maher, Thank you for your feedback and for being a valued ALL Silver member. We are glad your overall stay was comfortable and that our check-in experience and team met your expectations. We sincerely apologize for the cleanliness concerns you experienced — the floor cleanliness and elevator smell are points we take seriously and have been shared with our housekeeping team for immediate attention. We hope to welcome you back soon for an improved experience. Warm regards, Novotel Yanbu Management

Dear Charles, Thank you for taking the time to share your detailed feedback, and for choosing Novotel Yanbu. We are glad to hear that you found the bedding comfortable. However, we note that the breakfast selection and check-in experience did not meet your expectations, and we sincerely apologize for that. Your feedback has been shared with the relevant teams for immediate review. We hope to welcome you back and provide you with a much-improved experience. Warm regards, Novotel Yanbu Management