Mercure Kota Kinabalu City Centre 4 stars

Customer review rating (ALL Rating) 4.0/5 1,817 reviews

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Mercure Kota Kinabalu City Centre - Image 1
Mercure Kota Kinabalu City Centre - Image 2
Mercure Kota Kinabalu City Centre - Image 3
Mercure Kota Kinabalu City Centre - Image 4
No 41 Jalan Gaya, Kota Kinabalu, 88000 KOTA KINABALU, Malaysia

Description

Hotel extras

  • iMac corner and Free Wi-Fi

  • Walking distance to Jesselton Point, Jesselton Mall, Suria Sabah Shopping Mall and Gaya Street

  • Restaurant at rooftop with superb view

  • Suites with one, two or three bedrooms with kitchenette facility, dining & living area

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior Room with 2 Single beds

Photo out of - Superior Room with 2 Single beds

This room faces the courtyard with an average room size of 290 sq ft (27 m²) and comes with 2 beds, a comfortable working desk, Wi-Fi connection and bathroom with rain shower head.

  • Views:

    Courtyard View

Max. number of persons
2
Area
From 27 m² / 290 sq ft

Bedding

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
  • 2 pers. max
  • 27 m² / 290 sq ft
  • Bedding 2 x Single bed(s)
  • Views: Courtyard View
See availabilities

This room enjoys stunning views of the vibrant city or the green hill with an average room size of 258 sq ft (24 m²) and comes with a king bed, a comfortable working desk, Wi-Fi connection and bathroom with rain shower head.

  • Views:

    City View or Hills view

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

This room faces stunning views of the vibrant city or the green hill with an average room size of 258 sq ft (24 m²) and comes with 2 beds, a comfortable working desk, Wi-Fi connection and bathroom with rain shower head.

  • Views:

    City View or Hills view

Max. number of persons
2
Area
From 24 m² / 258 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar
  • Mini BarAdditional charge

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Spacious king-bedded Executive Suite with an average room size of 40 m², comprising of a commodious living room and bedroom. Contemporary design with Wi-Fi connection, offering you daily breakfast, evening mocktail and complimentary in-room minibar.

  • Views:

    Hills view

Max. number of persons
3
Area
From 40 m² / 430 sq ft

Bedding

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Kettle
  • Mini Bar

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Apartment

2 Bedrooms Suites

Photo out of - 2 Bedrooms Suites

The 861 sq ft (80 m²) suite features 2 bedrooms with the flexibility of a king or 2 single bed in each room with a fully-equipped kitchenette facility, modern appliances and a specially designed workspace with Wi-Fi connection.

  • Views:

    City View or Hills view

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 80 m² / 861 sq ft

Bedding

King size bed(s) x1

Single bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Induction hobs
  • Kettle
  • Microwave
  • Mini Bar
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Apartment

3 Bedrooms Suites

Photo out of - 3 Bedrooms Suites

Enjoy the sea view right from the balcony of our 1,205 sq ft (112 m²) 3 Bedroom Suite which offers a spacious living area with a fully-equipped kitchenette, suitable for families and long stay travellers.

  • Views:

    Ocean/Sea view

  • Most of the accommodation:

    Balcony

Max. number of persons
5
Area
From 112 m² / 1205 sq ft

Bedding

Single bed(s) x1

Single bed(s) x2

King size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Induction hobs
  • Kettle
  • Microwave
  • Mini Bar
  • Studio/kitchenette

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Fixed showerhead
  • Full-length mirror
  • Hair dryer in bathroom
  • Slippers
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV
  • 42'/107 cm screen
  • LED screen - Light-emitting diode screen

Service And Equipment

Accessibility And Security

  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Blackout Facilities
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Shoe polisher
  • Slippers
  • Soundproof room

Electric Facilities

  • 220/240 V AC

Room Services

  • Automatic wake up call
  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Mercure Kota Kinabalu City Centre

No 41 Jalan Gaya, Kota Kinabalu
88000 KOTA KINABALU
Malaysia

GPS:5.988417, 116.079614

Telephone
Fax +60 154-876 1880
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 226 rooms
  • One room for people with reduced mobility
  • 16 connecting rooms
  • 226 non-smoking rooms
  • 25 floors

Languages spoken at the hotel

  • English
  • Indonesian
  • Chinese Mandarin

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Check In & Check-out facilities

  • Express check-out

Concierge

  • Concierge

Porter

  • Porter

Catering

2 Restaurants

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

One Meeting room

Well-being

Infinity Pool

  • Outside
  • On site

Gym

  • On site

PHILEAS CAFÉ

Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area

Payment

  • Cash
  • Credit card

Credit cards

  • Mastercard
  • Visa

Accommodate food

  • Brunch

Our modern and trendy coffee counter welcomes all the guests at the main entrance of the hotel lobby. A favourite place to meet for specialty coffee and light snacks.

Located on the rooftop next to the swimming pool, guests at COMPASS can have a light snack or drink while enjoying the sunset and our in-house music.

The hotel has a infinity pool, which is opened from 0700Hrs to 2000Hrs daily.

The hotel has a well-equipped fitness centre, which is opened from 0600Hrs to 2200Hrs daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,817 reviews

Customer review rating 3.5/5

Soonfah L. Solo - Confirmed reviews ALL

Customer review rating 4.5/5

Mohammad A. C. B. A. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Bong T. S. Business - Confirmed reviews ALL

Customer review rating 3.5/5

Evelyn T. Friends - Confirmed reviews ALL

Customer review rating 2.5/5

Cheuk Y. H. Couples - Confirmed reviews ALL

Customer review rating 4.5/5

Mohammad A. C. B. A. Business - Confirmed reviews ALL

Comfortable stay with adequate amenities. Friendly and helpful front office's staffs.

Customer review rating 5.0/5

Bong T. S. Business - Confirmed reviews ALL

Helpful staff and hotel is strategically located at city center.

Customer review rating 3.5/5

Evelyn T. Friends - Confirmed reviews ALL

Good location and the room itself is fairly clean. However, some spots on the floor looked worn out and other parts were dusty / starting to show its age.

Customer review rating 2.5/5

Cheuk Y. H. Couples - Confirmed reviews ALL

The noise protection is really poor that you hear the car/ motorcycle rang so loud all around the nightclub that make us could not sleep well. We did appreciate on the clearness and the warm welcome. But no matter how good it is, we could not sleep well because of the noise.

Customer review rating 4.5/5

Jordan S. C. K. Friends - Confirmed reviews ALL

Good sleep good pillow

Customer review rating 4.5/5

Low W. C. B. Families - Confirmed reviews ALL

My second time coming here, I have nothing to complain. 9/10.

Customer review rating 2.0/5

Oliver L. Families - Confirmed reviews ALL

There were several times when I wanted to take a shower there was no hot water.

Customer review rating 5.0/5

Junaina B. Business - Confirmed reviews ALL

Everything is good, well and staff is very friendly. Thank you, you guys doing a very good job!

Dear Valued Guest, Greetings from Mercure Kota Kinabalu City Centre! Thank you for your wonderful feedback and kind compliments! We are delighted to hear that you had an enjoyable stay and that our friendly staff made a positive impression on you. Your encouraging words mean a lot to our team and motivate us to continue delivering excellent service. We truly appreciate your support and look forward to welcoming you back for another pleasant stay with us! Warm regards, Management Team Mercure Kota Kinabalu City Centre

Customer review rating 2.5/5

Goh Y. L. Business - Confirmed reviews ALL

The staffs are supportive but its really noisy. Some rooms are old

Dear our value guest, Greetings from Mercure Kota Kinabalu City Centre! Thank you for your feedback. We’re glad to hear that our staff were supportive and helpful. However, we sincerely apologize for the noise disturbance and the condition of some of our older rooms. We appreciate your comments and will share them with our management team for improvement. We hope to provide you with a more comfortable experience on your next visit. Thank you

Customer review rating 1.5/5

Jane L. Business - Confirmed reviews ALL

the rooms was hot and there were issues with aircond

Dear Valued Guest, Greetings from Mercure Kota Kinabalu City Centre! Thank you for sharing your feedback with us. We sincerely apologize for the discomfort caused by the room temperature and the air-conditioning issues during your stay. We understand how important a comfortable room environment is to an enjoyable experience. Please rest assured that your feedback has been shared with our Engineering and Management teams for further inspection and necessary improvements. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable and pleasant stay. Warm regards, Management Team Mercure Kota Kinabalu City Centre

Customer review rating 4.5/5

Nurfarahin N. B. S. Business - Confirmed reviews ALL

I had a wonderful stay at Mercure Kota Kinabalu City Centre. The room was clean, comfortable, and well-maintained. The staff were friendly, professional, and always willing to assist. The hotel's location is convenient, with easy access to nearby attractions, restaurants, and the waterfront. The breakfast selection was good, and the overall atmosphere was pleasant. I would definitely stay here again and recommend this hotel to both business and leisure travelers.

Customer review rating 1.5/5

Peng C. L. Business - Confirmed reviews ALL

The room too old and dirty, i already mentioned I have dust allergy, yet the room was not hygience

Customer review rating 4.5/5

Aqilah R. Families - Confirmed reviews ALL

Great location, very convenient nearby Suria Sabah. Great variety choice of breakfast buffet. Staffs really helpful in assisting during check-in & breakfast since we are bringing toddlers. Just no free parking for guests.

Customer review rating 1.0/5

Divanesh C. Families - Confirmed reviews ALL

Room 1226 had green mould on the entire hotel room window. Disgusting & unacceptable.

Customer review rating 3.0/5

Catherine N. Families - Confirmed reviews ALL

Stay was reasonably good and room was clean but characterless. Welcome was unfriendly and I think framed my initial impression on the hotel.

Customer review rating 4.5/5

Dato' I. F. T. Y. Business - Confirmed reviews ALL

As above

Customer review rating 1.0/5

Madison M. R. Families - Confirmed reviews ALL

Very disappointing, did not match the description or photos posted on the website. Staff were nice enough but lots of issues with the room (things broken, missing, well stained furnishings), substandard cleanliness and no soundproofing, could hear the street and people in other rooms clearly. The place needs an update so it actually looks like what is advertised. Staff acknowledged that they had no rooms that matched the online images when we questioned on arrival. Our first poor experience with Mercure having stayed at other ALL Accor Mercure hotels at other locations in the past with no issues. We moved hotels after our first night and are still awaiting a refund, have not heard anything back from management yet.

Customer review rating 2.5/5

Chong C. P. Business - Confirmed reviews ALL

The interior is old and worn out.

Customer review rating 5.0/5

Alvin T. C. Families - Confirmed reviews ALL

Good and Clean and Responsive Staffs

Other web-users rate our hotel

  • 1,248 reviews 8.8/10 Location
  • 1,705 reviews 5.9/10 Room
  • 1,043 reviews 7.6/10 Service
  • 22 reviews 6.6/10 WiFi
  • 802 reviews 5.4/10 Comfort
  • 625 reviews 5.1/10 Cleanliness
  • 522 reviews 4.2/10 Amenities
  • 453 reviews 4/10 Vibe

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