Mercure Kota Kinabalu City Centre 4 stars

Customer review rating (ALL Rating) 4.1/5 1,925 reviews

Mercure Kota Kinabalu City Centre - Image 1
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ALLSAFE approved hotel

Hotel extras

  • iMac corner and Free Wi-Fi

  • Walking distance to Jesselton Point, Jesselton Mall, Suria Sabah Shopping Mall and Gaya Street

  • Restaurant at rooftop with superb view

  • Suites with one, two or three bedrooms with kitchenette facility, dining & living area

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Mercure Kota Kinabalu City Centre

No 41 Jalan Gaya, Kota Kinabalu

GPS:5.988417, 116.079614

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,925 reviews

TripAdvisor Rating  3.5/5  341 reviews

Not as expected

Customer review rating 3.0/5

Masnani A. C. Business - Confirmed reviews ALL

The room was smelly 😩 and the fact that the bathroom was not properly separated from the main room made it worse. I was staying with a friend and it made it super uncomfortable to go to the toilet & shower. The bathroom was almost see through. I was honestly disappointed. My stay in Mercure Miri was so much better and I was expecting the same standard accross Mercure.


Customer review rating 4.0/5

Sainal Business - Confirmed reviews ALL

To improve on check in hour. 3 pm is too late.

Service level is below other Mercure Hotel standard.

Customer review rating 3.5/5

Da… Families - Confirmed reviews ALL

The bath gel provided is in small bottle. I find out from recept and they told me supplier ran out of stock. On day 2 of my stay, the house keeper did not provide additional bath gel. Quiet frustrating And no toilet roll in room when we checked in, I have to request house keeper to bring it over.

Customer review rating 4.5/5

Khairul Business - Confirmed reviews ALL

Good Stay

Customer review rating 4.5/5

Mohd S. Families - Confirmed reviews ALL

There's no doubt that during our stayed everything in time without delayed, the rooms clean and we have a nice sea view from our room. Certainly I recommend to those who have planned holidays to Kota Kinabalu stay at Mercure hotel

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Other web-users rate our hotel

  • 1,663 reviews 8.4/10 Location
  • 2,239 reviews 6.6/10 Room
  • 1,235 reviews 7.8/10 Service
  • 39 reviews 7.6/10 WiFi
  • 1,051 reviews 5.6/10 Comfort
  • 926 reviews 5.8/10 Cleanliness
  • 681 reviews 5.7/10 Breakfast
  • 392 reviews 5.7/10 Food

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ibis Styles Kota Kinabalu Inanam 3 stars

Customer review rating (ALL Rating) 4.6/5 (198 reviews)

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