Mercure Kota Kinabalu City Centre 4 stars

Customer review rating (ALL Rating) 4.0/5 1,933 reviews

Mercure Kota Kinabalu City Centre - Image 1
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Mercure Kota Kinabalu City Centre - Image 3
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Description

Hotel extras

  • iMac corner and Free Wi-Fi

  • Walking distance to Jesselton Point, Jesselton Mall, Suria Sabah Shopping Mall and Gaya Street

  • Restaurant at rooftop with superb view

  • Suites with one, two or three bedrooms with kitchenette facility, dining & living area

Our accommodation(s)

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Hotel location

Mercure Kota Kinabalu City Centre

No 41 Jalan Gaya, Kota Kinabalu
88000 KOTA KINABALU
Malaysia

GPS:5.988417, 116.079614

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  1,933 reviews

TripAdvisor Rating  3.6/5  363 reviews

well located

Customer review rating 4.0/5

Kh L. Friends - Confirmed reviews ALL

Overall , good friendly n warmth by services staff . Kee up !

Dear our value guest, Greetings from Mercure Kota Kinabalu City Centre! Thank you for your kind words! We\'re delighted to hear that you had a warm and friendly experience with our service staff. We\'ll definitely keep it up and continue to provide the best service possible. Looking forward to welcoming you again! Thank you and have a nice day!

Good stay

Customer review rating 3.5/5

Fellow T. Friends - Confirmed reviews ALL

The hotel is a little older than the modern one in Miri. I went in to the hotel with high expectations to match the Mercure Miri. It’s still clean and neat but I thought it would be able to match. Other than this feedback, everything was in order clean and neat.

Dear Our value guest, Greetings from Mercure Kota Kinabalu City Centre! Thank you for sharing your feedback. We truly appreciate your insights and understand your expectations based on your experience at Mercure Miri. While our hotel may be a bit older, we\'re glad to hear that you found it clean and neat. We continuously strive to maintain a comfortable environment for our guests, and your comments help us improve. We hope to have the opportunity to welcome you again in the future! Thank you and have a nice day!

Can Improve Better.

Customer review rating 3.5/5

Abg A. V. Families - Confirmed reviews ALL

Overall smooth Checked in/Out From Mr Arman/Ms Farah,but Bed Request earlier through Hotel Email NEVER BEEN READ/REPLY BACK(Careless Caring) in future try do Triple Advanced CHECK REQUEST Frm GUEST.Not Friendly Bathroom so SEXY.Swimmingpool Floor Tiles need to be Brush Off coz so Slippery.Pool Bartender Coolz Man!Seating Waiting Seat Lobby Area need More Coolz Sofa.DoorMan Need More SMILEY FACE!B^COZ GUEST NOT STAYING FREE.TQ so Much Mercure...!!

Dear our value guest, Greetings from Mercure Kota Kinabalu City Centre! Thank you for sharing your feedback with us. We’re pleased to hear that your check-in and check-out experience with Mr. Arman and Ms. Farah went smoothly, and we appreciate your kind words about our pool bartender. We sincerely apologize for the lack of response and will ensure that our team improves in handling guest inquiries more attentively. Your comments regarding the bathroom design, slippery pool tiles, lobby seating, and our doorman’s hospitality are greatly valued. We will review these areas for improvement to enhance our guest experience. Your feedback is important to us, and we truly appreciate you taking the time to share your thoughts. We hope to have the opportunity to welcome you back for a more comfortable stay. Have a nice day!

Clean and spacious room

Customer review rating 4.5/5

T. S. L. Business - Confirmed reviews ALL

Very friendly staff and the environment has good vibes

Dear Our value guest, Greetings from Mercure Kota Kinabalu City Centre! Thank you for your kind words! We\'re so glad to hear that you enjoyed the friendly service and positive atmosphere. We look forward to welcoming you again for another great experience! Have a nice day!

Good location at town

Customer review rating 3.5/5

Sh T. Friends - Confirmed reviews ALL

Gym is not practical at Level 25 not a good feeling. No face towel provided in the room.

Dear our value guest, Greetings from Mercure Kota Kinabalu City Centre! Thank you for sharing your feedback. We apologize for the inconvenience caused regarding the gym facilities and the lack of face towels in the room. We value your input and will review these aspects to improve our guests\' experience. Your comments are important to us, and we will work to make necessary improvements for future stays. We hope to have the opportunity to welcome you back for a better experience soon.

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Other web-users rate our hotel

  • 1,839 reviews 8.9/10 Location
  • 2,488 reviews 6.1/10 Room
  • 1,382 reviews 7.3/10 Service
  • 40 reviews 7.2/10 WiFi
  • 1,207 reviews 5.7/10 Comfort
  • 970 reviews 5/10 Cleanliness
  • 643 reviews 5.6/10 Breakfast
  • 54 reviews 2.3/10 Wellness Area

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