Mercure Kota Kinabalu City Centre 4 stars

Customer review rating 4.0/5 2,238 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Mercure Kota Kinabalu City Centre
See on a map
+ 23 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • iMac corner and Free Wi-Fi

  • Walking distance to Jesselton Point, Suria Sabah Shopping Mall and Gaya Street

  • Restaurant at rooftop with superb view

  • Covered parking with 24/7 security

  • Apartments or Suites with one, two or three bedrooms with with kitchenette facilities

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • KOTA KINABALU INTLPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Mercure Kota Kinabalu City Centre

No 41 Jalan Gaya
Kota Kinabalu
88000
kota kinabalu
malaysia

Tel: +601548761881

Fax: (+60)1548761880

Check-in from 15h00

Check out up to 12h00

  • Penampang Union Transport :  City Centre Downtown

  • By plane

    KOTA KINABALU INTL At 10km / 6.21 miles - Shuttle paying

  • By boat

    JESSELTON PORT At 0.1km / 0.06 miles

  • By train

    NORTH BORNEO At 10km / 6.21 miles

GPS :5.9884179, 116.079614

Our accommodations

Each room is equipped with W-Fi internet connection, flat screen TV, in-room safe, mini bar, hair dryer, IDD, cable channel and rain shower

Superior Room with 1 King Size bed

  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 2 Single beds

  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 King Size bed and View

  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 Single beds and View

  • Max. number of persons: 2
  • Area: From 29 / 312 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

Compass Bar & Restaurant

Non contractual photo

Located on the rooftop next to the swimming pool, guests at COMPASS can have a light snack or drink while enjoying the sunset and our in-house music.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 120

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercure Kota Kinabalu City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

2,238 reviews

tripadvisor

TripAdvisor Rating 3.5/5

291 reviews

Great recognition.. upgraded with best view

TripAdvisor rating 3.5/5

nadj888 Business - 29/07/2020 TripAdvisor review

The 1 bedroom apartment was great.. great sunset view . The top floor cafe very nice. Good concept. Very good service .. clear and stunnibg views, food also delicious. Overall is great place to stay, although mco had its lkmitions on services.. mercure KK shines.

Spacious one bedroom suite but not ideal if you have car

TripAdvisor rating 3.5/5

Lawneoh 24/07/2020 TripAdvisor review

Got complimentary upgrade to one bedroom suite. Very spacious and comfortable. Thanks for the birthday cake too. Restaurant next to pool on 25th floor has stunning sunset view. Overall it was quite a pleasant stay. Especially now they don't have many overseas tourist. Hotel is located near to Jesselton Pier, no hotel parking and please be reminded parking at public parking start from 8am...not like other states from 8:30am. And during weekdays it's pretty hard to have a lot in front of the hotel.

Good stay

Customer review rating 4.0/5

Hafiza S. Families - 26/03/2020 Confirmed reviews ALL

It was a good stay Average food served Excellent housekeeping though good job ! However, not quite sure about your room layout. The bathroom and toilet should have a door separated from the room. The room is small and having that kinda layout man.. it smells Plus, don’t think your king size bed is really a king size though felt more like a queen bed. Overall it was ok Thanks

convenient location and good customer service

Customer review rating 4.0/5

Jaren Couples - 23/03/2020 Confirmed reviews ALL

Like: Because of the mistake in room assignment, we were upgraded to a more spacious room. Very friendly and helpful staff for room service and front desk helped with boarding pass printing. Great location. Had good rest. Dislike: Check in process is taking longer time than usual. There was a problem validating my card used for booking. We were given an unclean room with disgusting toilet at first. The front desk didn't know the room was not ready. The shower water was not heating properly at the evening we end up had to showed in cold. The shower heater work again in the morning. The sink was blocked but worked afterwards. Something is wrong with the water system for sure. The security who did the body temperature check was only partially there. We walk in and out but only get scanned once. Some visitor are not scanned at all.

Comfortable bed

Customer review rating 4.0/5

- Friends - 21/03/2020 Confirmed reviews ALL

Comfortable bed, ok staff, nice breakfast. But room view is not nice.

Great stay.

Customer review rating 4.0/5

Jemaine K. Business - 21/03/2020 Confirmed reviews ALL

Felt like home. Thank you to Colin and crew upstairs and also reception and cleaning crew.

Our room view clean n tidy, full equipment especially iron Happy to see it inside the wordrobe

Customer review rating 4.0/5

Noorliza A. T. Families - 19/03/2020 Confirmed reviews ALL

Location Place is strategy, staff very helpful, fast response, helping us to get vacuum for using vacuum bag to pack bag our luggage. We will coming back for ur hospitality. View from room is awesome. Sunset from room n pool area.

Well taken care of despite difficult circumstances

Customer review rating 4.0/5

Rajan Friends - 19/03/2020 Confirmed reviews ALL

We had a comfortable & enjoyable few days in KK thanks to everyone at the Mercure KK. We were in the hotel when the Malaysian government announced the lockdown due to Covid-19. Hotel staff were extremely helpful, which meant there was no panic. When it was time to leave, I wasn't checked out of my room until I confirmed I had a plane to fly me home. This meant I would have a place to stay if planes were grounded. Good thinking on the part of the hotel manager.

Good Location

Customer review rating 4.0/5

H S. C. Solo - 18/03/2020 Confirmed reviews ALL

Good thing about this hotel is the location being convenient located near to Jesslton Jetty and Gaya street which is like the City centre of KK. Many surrounding good eateries, convenience stores and drinking spots. Opposite to major shopping malls too. The area need to improve is the sound insulation of the rooms which is one of the worst I have been to. 1st night I was given a room with connecting door and my sleep was disturbed by television noise when the next room started watching tv at 5am in the morning. The other room took a shower at 6am and the sound of running water from the next room is quite loud too! Good thing is the hotel allows me to change room to another quieter floor although i still can hear running water sound, it doesn't bother me as usually people only take shower for 15mins unlike watching tv for hours.

Dear HAN SAN C., Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Location, close to the city centre

Customer review rating 4.0/5

Anonymous Families - 11/03/2020 Confirmed reviews ALL

Very clean room and comfortable bed. Friendly staff.

Smart Modern Hotel

Customer review rating 4.0/5

David Couples - 09/03/2020 Confirmed reviews ALL

Very comfortable, clean and well equipped rooms. Helpful and friendly staff. Lovely swimming pool on roof but our visit to the pool was ruined by excessively loud and intrusive music. The pool would have been a pleasant place to relax but not with that music. What is wrong with peace and quiet?

Big room with separate sitting area

Customer review rating 4.0/5

Tim Couples - 07/03/2020 Confirmed reviews ALL

Good separate sitting area with door that cut off noise from corridor

Nice hotel

Customer review rating 4.0/5

Alan C. Business - 07/03/2020 Confirmed reviews ALL

Friendly staff, good arrangement, good customer service.

Appreciative loyal customer

Customer review rating 4.0/5

Professor D. C. W. F. Business - 07/03/2020 Confirmed reviews ALL

mercure knows their customers well. They knew I am a frequent customer and loyal customer and gave me an upgrade to good view room. Hope for more upgrade next time as I continue my loyalty with Mercure.

too basic

Customer review rating 4.0/5

Azhar Couples - 05/03/2020 Confirmed reviews ALL

my first stay at a mercure hotel. although the staff were very friendly and helpful, the facilities were too basic. rooms and bathrooms too small

Dear NOR IZRIN I., Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Great hospitality

Customer review rating 4.0/5

Tan Solo - 05/03/2020 Confirmed reviews ALL

Check in was a breeze. Room was comfortable. I personally prefer hot shower but the water wasn’t as hot as I wanted. Great water pressure though. All staffs were friendly and helpful. I like that the hotel is very near to Suria but the shortcut feels unsafe in the evening especially to single woman traveller like me. Nothing much you can do as the shortcut doesn’t belong to the hotel. Good property overall.

Customer review rating 4.0/5

Doreen E. Families - 04/03/2020 Confirmed reviews ALL

Staff are friendly, efficient and very accommodative. Well done.

Stay experience

Customer review rating 4.0/5

Anonymous Couples - 03/03/2020 Confirmed reviews ALL

The room is dirty - The wall, floor and bathroom is bad condition

Dear SUK Y., Thank you for taking the time to tell us about your experience at Mercure Kota Kinabalu City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you have highlighted and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Mercure Team

Great location, fantastic infinity pool

Customer review rating 4.0/5

Karmen Friends - 02/03/2020 Confirmed reviews ALL

Infinity pool was fantastic. Hotel in a great location nearby Suria Sabah shopping mall which has great choices for meals and a supermarket. Chose to avoid the buffet breakfast due to the current coronavirus epidemic. The bathrooms in the room let the hotel down massively. The smell of the drains needs to be sorted out. Every time you enter your room you are greeted with this stench. I have no idea why the bathroom does not have a door - very poorly designed. I also felt the rooms could have been cleaner. The floor could do with a vacuum and the surfaces could have been wiped down much more.

Well located, comfortable stay

Customer review rating 4.0/5

Sp Couples - 02/03/2020 Confirmed reviews ALL

The stay was pleasant, the check in/out process was smooth. However, it will be better if the staff could inform us about the car park closure for maintainence instead of us finding our only after reading the notice and finding our own solution for the Parking. The cleanliness of the room can be improved. There were no phones in the room, this making it difficult to reach the reception. Will have to make trips down to the counter.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in kota kinabalu