Mercure Kota Kinabalu City Centre 4 stars

Customer review rating (ALL Rating) 3.9/5 1,810 reviews

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Mercure Kota Kinabalu City Centre - Image 1
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Mercure Kota Kinabalu City Centre - Image 4
No 41 Jalan Gaya, Kota Kinabalu, 88000 KOTA KINABALU, Malaysia

Description

Hotel extras

  • iMac corner and Free Wi-Fi

  • Walking distance to Jesselton Point, Jesselton Mall, Suria Sabah Shopping Mall and Gaya Street

  • Restaurant at rooftop with superb view

  • Suites with one, two or three bedrooms with kitchenette facility, dining & living area

Our accommodation(s)

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Hotel location

Mercure Kota Kinabalu City Centre

No 41 Jalan Gaya, Kota Kinabalu
88000 KOTA KINABALU
Malaysia

GPS:5.988417, 116.079614

Telephone
Fax +60 154-876 1880

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,810 reviews

TripAdvisor Rating  3.6/5  370 reviews

Customer review rating 0.5/5

Kit K. C. Solo - Confirmed reviews ALL

My flight was canceled by the airline, and I was arriving a day late. When I asked the hotel if they could accommodate me by canceling one night's stay, they refused, showing a complete lack of empathy from the reservations department. The bathroom in my room had a lot of mold, and there were traces of feces on the walls. These two issues are minor. What shocked me most was the extremely rude attitude of the lobby staff. On the night of my check-out, I returned to the hotel to retrieve my backpack. When the bellboy uncle saw me outside the door preparing to enter, he immediately turned away instead of helping me open the door. After I entered the lobby and asked him to get my backpack, he glanced at his watch, then showed his displeasure. When he handed me the backpack, he showed another expression of displeasure. This was the first time in my life I had encountered such rude hotel staff. I do not recommend this hotel in Sabah. 航班被航空公司取消了，要遲一天才到達，詢問酒店能否酌情通融取消一晚，堅持拒絕，非常沒有同理心的訂房部。 房間的浴室大量黴菌，牆上還有糞便的痕跡。 以上兩件都是小事，最令我震驚的是，大堂職員態度極度惡劣，退房日子的晚上回酒店取回背包，bell boy uncle看到我在門外準備進酒店，立即掉頭離開而不是幫助開門，進入大堂後請他為我取背包，看一看手錶再展露不悅的表情，拿背包給我時再展露多一次不滿的表情，這是我人生的第一次遇到這麼態度惡劣的酒店職員。 不建議大家選這間沙巴酒店。

態度惡劣的 大堂職員

TripAdvisor rating 1.0/5

Global03147506484 TripAdvisor review

My flight was canceled by the airline, and I was arriving a day late. When I asked the hotel if they could accommodate me by canceling one night's stay, they refused, showing a complete lack of empathy from the reservations department. The bathroom in my room had a lot of mold, and there were traces of feces on the walls. These two issues are minor. What shocked me most was the extremely rude attitude of the lobby staff. On the night of my check-out, I returned to the hotel to retrieve my backpack. When the bellboy uncle saw me outside the door preparing to enter, he immediately turned away instead of helping me open the door. After I entered the lobby and asked him to get my backpack, he glanced at his watch, then showed his displeasure. When he handed me the backpack, he showed another expression of displeasure. This was the first time in my life I had encountered such rude hotel staff. I do not recommend this hotel in Sabah. 航班被航空公司取消了，要遲一天才到達，詢問酒店能否酌情通融取消一晚，堅持拒絕，非常沒有同理心的訂房部。 房間的浴室大量黴菌，牆上還有糞便的痕跡。 以上兩件都是小事，最令我震驚的是，大堂職員態度極度惡劣，退房日子的晚上回酒店取回背包，bell boy uncle看到我在門外準備進酒店，立即掉頭離開而不是幫助開門，進入大堂後請他為我取背包，看一看手錶再展露不悅的表情，拿背包給我時再展露多一次不滿的表情，這是我人生的第一次遇到這麼態度惡劣的酒店職員。 不建議大家選這間沙巴酒店。

Customer review rating 4.0/5

Nor A. B. Z. Business - Confirmed reviews ALL

Comfortable but some of the room is very small, Nice hotel, Very Clean

Customer review rating 5.0/5

Nurul H. A. Families - Confirmed reviews ALL

Nice room in good condition.

Customer review rating 3.0/5

Wei M. K. Couples - Confirmed reviews ALL

The hotel is in a great location, but the room soundproofing was poor and the open-style bathroom design was not convenient. The toilet was not fully enclosed, and the shower area caused the outside floor to become wet after each use.

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Other web-users rate our hotel

  • 1,647 reviews 8.9/10 Location
  • 2,184 reviews 6/10 Room
  • 1,243 reviews 7.4/10 Service
  • 27 reviews 5.8/10 WiFi
  • 1,009 reviews 5.5/10 Comfort
  • 838 reviews 4.9/10 Cleanliness
  • 629 reviews 4.6/10 Amenities
  • 558 reviews 5.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.