Mercure Kota Kinabalu City Centre 4 stars

Name: Mercure Kota Kinabalu City Centre - ALL
Address: No 41 Jalan Gaya, Kota Kinabalu, KOTA KINABALU, 88000, MY
Telephone: +601548761881
Rating: 3.9

Customer review rating (ALL Rating) 3.9/5 1,859 reviews

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No 41 Jalan Gaya, Kota Kinabalu, 88000 KOTA KINABALU, Malaysia

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Mercure Kota Kinabalu City Centre

Hotel for travellers looking for local and authentic experiences

Located in Kota Kinabalu, the capital city of Sabah, Mercure Kota Kinabalu City Centre is within walking distance from banks, shopping malls, restaurants, tourist attractions and the historical Jesselton Point Waterfront. It also has easy access to the new convention centre - Sabah International Convention Centre (SICC). In addition, the hotel is only 15 minutes by car from Kota Kinabalu International Airport.

Hotel extras

iMac corner and Free Wi-Fi
Walking distance to Jesselton Point, Jesselton Mall, Suria Sabah Shopping Mall and Gaya Street
Restaurant at rooftop with superb view
Suites with one, two or three bedrooms with kitchenette facility, dining & living area

Our accommodation(s)

Room

Superior Room with 1 King Size bed

2 pers. max
27 m² / 290 sq ft

Bedding 1 x King size bed(s)
Views: Courtyard View

See availabilities

Room

Superior Room with 2 Single beds

2 pers. max
27 m² / 290 sq ft

Bedding 2 x Single bed(s)
Views: Courtyard View

See availabilities

Room

Superior Room with 1 King Size bed and View

2 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: City View or Hills view

See availabilities

Room

Superior Room with 2 Single beds and View

2 pers. max
24 m² / 258 sq ft

Bedding 2 x Single bed(s)
Views: City View or Hills view

See availabilities

Suite

Executive Suite with 1 King size bed

3 pers. max
40 m² / 430 sq ft

Bedding 1 x King size bed(s)
Views: Hills view

See availabilities

Apartment

1 Bedroom Suites

3 pers. max
63 m² / 678 sq ft

Bedding 1 x King size bed(s)
Views: City View or Hills view

See availabilities

Apartment

2 Bedrooms Suites

4 pers. max
80 m² / 861 sq ft

Bedding 1 x King size bed(s) and 2 x Single bed(s)
Views: City View or Hills view
Most of the accommodation: Balcony

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Apartment

3 Bedrooms Suites

5 pers. max
112 m² / 1205 sq ft

Bedding 1 x Single bed(s) and 2 x Single bed(s) and 1 x King size bed(s)
Views: Ocean/Sea view
Most of the accommodation: Balcony

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Hotel location

Mercure Kota Kinabalu City Centre

No 41 Jalan Gaya, Kota Kinabalu
88000 KOTA KINABALU
Malaysia

GPS:5.988417, 116.079614

+60 154-876 1881

+60 154-876 1880

Railway station
Ferries

JESSELTON PORT

Ferries

Access: 100 m / 0.06 mi 5 min walk / 1 min drive

Shuttle

Additional charge

NORTH BORNEO

Railway station

Access: 10 km / 6.21 mi 15 min drive

Shuttle

Additional charge

Shuttle on call

Gaya Street (Sunday Market)

Tourist attraction

Access: 500 m / 500 mi 6 min walk / 3 min drive

Atkinson Clock Tower

Historic monument

Access: 800 m / 800 mi 10 min walk / 2 min drive

Waterfront

Other attractions

Access: 3 km / 1.86 mi 30 min walk / 5 min drive

KK City Bird Sanctuary

Tourist attraction

Access: 7 km / 4.35 mi 7 min drive

Sabah Golf & Country Club

Golf course

Access: 7.5 km / 4.66 mi 12 min drive

Sabah Museum

Museums

Access: 10 km / 6.21 mi 15 min drive

War Memorial

Historic monument

Access: 11 km / 6.835 mi 15 min drive

Orchid De Villa

Botanical gardens

Access: 15 km / 9.32 mi 25 min drive

Tunku Abdul Rahman National Park

Beach area

Tanjung Aru Beach

Beach area

Kinabalu National Park

Mountain

Gaya Street

Restaurant and cafe district

Access: 500 m / 0.31 mi 5 min walk / 1 min drive

Suria Sabah Shopping Mall

Shopping centre/mall

Access: 500 m / 0.31 mi 5 min walk / 1 min drive

Jesselton Duty Free Store

Shopping centre/mall

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

Maupassant Restaurant

The trendy and modern restaurant offers International and Asian breakfast buffet.

PHILEAS CAFÉ

Our modern and trendy coffee counter welcomes all the guests at the main entrance of the hotel lobby. A favourite place to meet for specialty coffee and light snacks.

Meetings & Events

Number of Meeting Room: 1
Surface of the largest room: 120 m² / 1291.668 sq ft
Maximum seats capacity: 50
Maximum capacity for banquets: 50

Find out more

Our guest reviews

100% genuine reviews from our guests

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ALL Rating 3.9/5 1,859 reviews

Asep D. Business - 8/17/2026 Confirmed reviews ALL

Choo K. C. Business - 8/17/2026 Confirmed reviews ALL

There should be a s.o.p for the housekeeping in maintaining the cleanliness of the room before the next guest checking into the room. There is no mopping on the floor. No cleaning on the toilet bowl, shower screen, sofa (stain on the sofa). Bathroom's floor trap should be checked everyday to make sure it is not blocked. The housekeeper even just left the welcome drink bottle on the floor next to the trash bin without clearing it. Air cond supply air diffuser should be checked daily to make sure it is not covered and the room is cold. And as the ALL explorer member, I don't see I have other privileges on the stay, especially the room rate. I checked on Agoda, their price for Mercure Kota Kinabalu is even lower than my member room rate. Why? Then why should I join ALL as member with membership fees? Next year I will consider to discontinue my membership because I strongly feel it is unfair to the member.

Kenneth C. Business - 8/16/2026 Confirmed reviews ALL

Nazrin B. Z. B. Business - 8/15/2026 Confirmed reviews ALL

Wang R. Business - 8/14/2026 Confirmed reviews ALL

Web-users rating

Other web-users rate our hotel

1,350 reviews 8.8/10 Location
1,826 reviews 6/10 Room
1,113 reviews 7.5/10 Service
21 reviews 6.9/10 WiFi
864 reviews 5.3/10 Comfort
683 reviews 4.9/10 Cleanliness
568 reviews 4.3/10 Amenities
485 reviews 4.2/10 Vibe

200 reviews 8.3/10 Location
274 reviews 5.8/10 Room
176 reviews 7.5/10 Service
144 reviews 5.4/10 Comfort
112 reviews 4.3/10 Cleanliness
81 reviews 4/10 Amenities
71 reviews 3.8/10 Vibe
70 reviews 5.9/10 Breakfast

164 reviews 8.2/10 Location
289 reviews 5.7/10 Room
177 reviews 6.4/10 Service
134 reviews 4.8/10 Comfort
104 reviews 4.6/10 Cleanliness
79 reviews 5.5/10 Breakfast
77 reviews 4.4/10 Amenities
58 reviews 3.7/10 Vibe

92 reviews 8.1/10 Location
173 reviews 5.1/10 Room
110 reviews 8/10 Service
69 reviews 4.8/10 Comfort
68 reviews 5.1/10 Cleanliness
40 reviews 4/10 Amenities
39 reviews 5.5/10 Breakfast
31 reviews 3.6/10 Vibe

95 reviews 9.4/10 Location
138 reviews 6/10 Room
94 reviews 7.8/10 Service
58 reviews 5.8/10 Cleanliness
55 reviews 4.4/10 Amenities
53 reviews 5.7/10 Comfort
35 reviews 6.2/10 Breakfast
35 reviews 3.8/10 Vibe

Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

At Mercure Kota Kinabalu City Centre, we offer a variety of accommodations including:

Superior Room with 1 King Size bed
Superior Room with 2 Single beds
Executive Suite with 1 King size bed
1 Bedroom Suites with 1 King size bed
2 Bedrooms Suites with King or Single beds
3 Bedrooms Suites with Ocean/Sea views

Our suites and apartments are ideal for families, featuring kitchenettes and spacious living areas.

What services and amenities are available?

At Mercure Kota Kinabalu City Centre, we offer:

Free Wi-Fi in rooms and communal areas
Buffet breakfast at Maupassant Restaurant for an additional fee
Air conditioning and 42-inch LED TVs
Wheelchair accessibility and an infinity pool
Fitness center, Maupassant Restaurant, Phileas Café, and Compass bar
Laundry, dry cleaning, and shuttle services for an additional fee
Meeting room and business desks

What dining options are available?

Mercure Kota Kinabalu City Centre offers several dining options:

Maupassant Restaurant: International and Asian breakfast buffet from 6:30 AM to 10:30 AM, featuring Halal and vegetarian menus.
Phileas Café: Specialty coffee and light snacks in the lobby from 10:00 AM to 10:00 PM.
Compass: Rooftop bar serving light snacks and drinks from 11:00 AM to 11:00 PM.

Room service is also available for hot meals and snacks.

What are the check-in and check-out times?

At Mercure Kota Kinabalu City Centre, check-in is available from 03:00 PM and check-out is until 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.

Are there any special offers or discounts available?

Yes, Mercure Kota Kinabalu City Centre regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.

What is the cancellation policy?

Can I book a meeting room?

Can I organize an event or a wedding?

Is the hotel wheelchair accessible?

Can I pay for my stay directly on site?

What landmarks or attractions can be visited on foot from the hotel?

Does the hotel have a rooftop with a view and is it open to the public?

What amenities are available for business travelers?

Free: become a member

When making a booking at this hotel:

I earn Status & Rewards points
I can use my Rewards points
I benefit from advantages
I can take advantage of the Members' rate
I can take advantage of the Members' rate

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Customer review rating (ALL Rating) 4.6/5 (195 reviews)

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