Mercure Kota Kinabalu City Centre 4 stars

Customer review rating (ALL Rating) 3.9/5 1,835 reviews

Mercure Kota Kinabalu City Centre - Image 1
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Description

Hotel extras

  • iMac corner and Free Wi-Fi

  • Walking distance to Jesselton Point, Jesselton Mall, Suria Sabah Shopping Mall and Gaya Street

  • Restaurant at rooftop with superb view

  • Suites with one, two or three bedrooms with kitchenette facility, dining & living area

Our accommodation(s)

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Hotel location

Mercure Kota Kinabalu City Centre

No 41 Jalan Gaya, Kota Kinabalu
88000 KOTA KINABALU
Malaysia

GPS:5.988417, 116.079614

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,835 reviews

Customer review rating 2.5/5

Jayandran J. C. Business - Confirmed reviews ALL

2nd time staying in this hotel for work. Was upgraded to the suite this time with my platinum status which is great. The suite itself is large with a separate living area with lots of empty space in it. Bathroom still gets wet outside the shower stall soaking the floor mat due to the silly half glass design. This time my bathroom sink only had hot water so you had about 15 seconds to wash your hands before being boiled alive. Room safe decided to malfunction on the 2nd day and didn't open till the 3rd attempt. Gave up on it and kept my valuables on me this time. Gym is on the 24th floor in a former suite so you have different equipment in different rooms. You need to get a key from L1 and switch on the lights and ventilation when you enter. The whole place smells of mildew. Given the serious issues in my room on my previous stay, I thought I would get a response from the GM or guest team to follow up on my feedback, but no. They simply don't care. I will not be staying here again unless I'm forced to.

Customer review rating 4.5/5

Eng T. L. Friends - Confirmed reviews ALL

A smooth and pleasant stay

Customer review rating 3.5/5

Lup M. C. Solo - Confirmed reviews ALL

To get a full 3 stars, first the toilet bath basin areas need to refurbish quite a bit. The room maintenance is heavyweight like a fire proof exit door. Average sound proof but good thing is location facing the hills instead of building, much quieter in the city.

Customer review rating 3.5/5

Tan L. K. Families - Confirmed reviews ALL

the location is strategic which accessible to major shopping mall

Customer review rating 4.0/5

Mae L. Families - Confirmed reviews ALL

Zaida from Reception is excellent, she is helpful and well prepared. She helped me sort out the parking issue and was extremely responsive and helpful.

Other web-users rate our hotel

  • 1,509 reviews 8.9/10 Location
  • 2,042 reviews 6/10 Room
  • 1,206 reviews 7.5/10 Service
  • 23 reviews 6.5/10 WiFi
  • 976 reviews 5.6/10 Comfort
  • 760 reviews 4.9/10 Cleanliness
  • 592 reviews 4.8/10 Amenities
  • 509 reviews 6.1/10 Breakfast

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