ibis Styles Singapore On Macpherson 3 stars

Dear Charismaca, We very much appreciate your comments regarding your stay at the hotel. I will be sure to share your feedback with our team, especially the housekeeping manager who always enjoys hearing from our guests. Our rooms are being inspected thoroughly before we allow our guests to check in. As the hotel is supporting Planet 21 initiative, we do not provide complimentary facial wash/shampoo/conditioner. The hotel uses a 3 in 1 LUX as our bathroom soap as well as a soap bar for guest to conveniently wash their hands. Please allow me to express my apologies and rest assured that we are taking the appropriate measures to address the problem. Sincerely, Wati Kamari Guest Relations Manager

Dear SanchitAgarwal210, It was a pleasure hosting you on your recent visit. Thank you for taking the time to share your feedback with us. It is true that the global outbreak has put us all in a tough spot, as we constantly strive to adapt to the “new” normal. Hence, we are making room cleaning available during the stay upon request, however that being said, you may reach out to our friendly receptionist by simply dialling "0" to request for fresh linens and towel at anytime. Our website reflects all the latest guidelines and measures which we’ve implemented to put our guests at ease. Your concern totally makes sense. As we are moving to a zero plastic effort by Planet 21, we no longer provide complimentary water bottles and have installed water filters for our guests. Please feel free to write to us, in case of further questions and assistance. Our team will be happy to assist you! Sincerely, Wati Kamari Guest Relations Manager

Hi thianhockb, Thank you for your valuable feedback. We're concerned after knowing that your stay with us did not match up to the quality that we strive to offer at all times. We apologize for all our shortcomings and we'll definitely pass your feedback to the teams responsible to ensure that there occurs no lapse in service the next time. We're equally disappointed to learn that our staff failed to leave a positive impression on you. Although this is unusual, we will definitely have a word with them to ensure that this does not happen again as we strongly condemn this and do not endorse or encourage any kind of negative behavior towards our guests. We beg your pardon and we request you to give us another chance to welcome you again for a perfect stay! We are sanguine that you shall notice the difference on your next visit! Sincerely, Wati Kamari Guest Relations Manager

Dear robinrU7168AU, It was a pleasure hosting you on your recent visit. Thank you for taking the time to share your feedback with us. It is true that the global outbreak has put us all in a tough spot, as we constantly strive to adapt to the “new” normal. For us, it is all the more important to work on a balance between our responsibility to ensure cleanliness and at the same time, to provide our guests with a safe stay. Hence, we are making room cleaning available during the stay upon request, however that being said, you may reach out to our friendly receptionist by simply dialling "0" to request for fresh linens and towel at anytime. Our website reflects all the latest guidelines and measures which we’ve implemented to put our guests at ease. Your concern totally makes sense. Please feel free to write to us, in case of further questions and assistance. Our team will be happy to assist you! Sincerely, Wati Kamari Guest Relations Manager

Dear Malalasekeras, Thank you for your stellar rating and review. We're extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these, even during such unprecedented times, are a great boost to our overall functioning and morale. We thank you for appreciating all our earnest efforts. This proverbial pat for us is motivation enough to prod us to go forward and keep giving our best even in the face of adversity. Our staff would be equally pleased to learn of your high praise. Thank you for appreciating our location too. We are glad that you found it feasible. We’re sure that you had a great time visiting some of the must-see attractions nearby. It was surely an honor to earn your business and host you at our property. We'll strive to deliver such great experiences consistently. Please visit again! Sincerely, Wati Kamari Guest Relations Manager