Novotel Bangkok Sukhumvit 20 Hotel 4.5 stars

Always nice to go to a hotel that can make you feel welcome and Novotel Sukhumvit 20 does exactly that.

Hotel is well located. Rooms were clean and service by staff was also pleasant. However the kids swimming pool was a concern to us. The flooring inside the pool was so rough that there were few scratches while swimming. Breakfast was OK considering the current situation. There was some power issues in our room. The hotel however changed our room immediately.

I love everything except food, you should improve quality. It is very tasteless

Thank you so much for meeting my needs and more. I asked for a high view and you went above and beyond to give me what I wanted. The service on the sky bar was equally exceptional.

Good stay and friendly staffs.

From the moment I was greeted at the door until departure, your staff went out of their way to make sure my stay was friendly, welcoming and safe. The Hotel was exceptionally clean with strong but helpful Covid-19 processes in please which just built confidence in my stay. There was plenty of hand sanitiser available and even down to the elevators restricting the number of people allowed in them at one time. Check in was a breeze as was check out and every request was completed with a smile. The food was very good. The breakfast team went out of their way to ensure I had everything I needed as no buffet was available. It was delicious, fresh and again delivered with a warm smile. I really enjoyed my stay and your team are to be congratulated on their efforts. Thank You....Mark S.

The staff that we have contacted Provide good service. Beginning with reservation staff ( K.Sornanong) are willing to help and provide useful information. The receptionist was smiling, speaking politely (sorry for not asking her name). The room has a good standard , clean and good smell.

Nice hotel

We were well looked after. Staff were friendly and helpful. Food was fantastic. Bed was so comfortable. Highly recommend

Great place to stay

This stay was my first stay after the past weeks of lockdown from COVID-19 pandemic. Thank you the hotel management for acknowledgement of Accor Plus Platinum Elite member and improved guest experience service by organizing well prepared room with fruits plates and sweet treats presented in room which I like them so much. In response to the Coronavirus outbreak, I observed that the hotel had implemented more cleaning and disinfection measures according to Ministry of Public Health guidelines and the new normal services in all facilities. I do hope that the hotel would closely monitor the advice of medical and government authorities continuously, I expect to return to stay here again in the future.

A lovely hotel, thanks for the upgrade to a very spacious suite. Everything was perfect for me. The staff did a great job managing the restrictions and all was good.

Rooftop staff so friendly homey service. Front desk check in is ok got upgraded and welcome drink voucher super good value. Lunch buffet is also good value. Checking out was so strict time front desk ask us to rest at the swimming pool floor after we had lunch buffet this made me a little bit disappointed as I’m Accor gold member. Overall this hotel was very good

Good location and is Friendly stuff always happy to be back here!

Good feeling of a new, fresh, not to big hotel. The location in Sukhumvit Soi 20 is perfect not to close to the big main street. The staff is welcoming , friendly and relaxed. Perfect service! The room is nice and clean with a very good bed. Important things about cleaning in the room is taken care of. Exsample: Ther is a lot of glass in the bathroom and the glass walls are kept clean - we dont see the fingerprints to the former guests. Perfect:). Easy access to the car parking. Nice swimmingpool, exept we prefer it 10 or 20 cm deeper. The breakfast is very good - perfect cooking! One small detail about the service in the restaurant: Its good if the staff can pay a little bit more attention, come to the table and ask if we wnt another coffe or if there is anything else we need. All in all a perfect stay. We will come back.