Novotel Brussels Centre Midi Station 4 estrelas

A decent business hotel, unfortunately located in a rather seedy area near the principal Brussels railway station. Once inside, everything was clean and perfectly acceptable. Reception was efficient and friendly. Room was basic, but clean and modern. Bathroom likewise. Sleep quality was good. Breakfast was very poor. Bacon, eggs and beans were all stone cold. The only really bad part of the visit. Wouldn’t rush back, but it was OK for a one-night stay.

This place is only just worthy of the Novotel brand from the Accor group. It is more like a good Ibis It is very handy for the Eurostar station across the road. Watch out for pickpockets in the area - someone tried to lift my mobile from my back pocket outside the hotel

A couple days ago we needed a hotel quite last minute, when we were stuck in Brussels after a very hectic trip. Almost everything that could have gone wrong, went wrong and there were a lot of unexpected expenses. It was late and cold and as 2 girls alone we weren't sure what to do anymore, but the receptionist at Novotel really helped us out with everything. His name was Shenouda and it really turned the trip around. The hospitality was amazing and so was his English (he even mastered to translate some things to our language). You could really see that he knew the hotel inside and out, and the same with the city. Thanks a lot, Shenouda, for helping out, hope you enjoyed the chocolate we left you!

CHECK-IN  15.00 Hrs CHECK OUT  12.00 Hrs 🐾Pets not allowed 🅿 Free Parking 🛫 Airport 12 km 🐾Pets not allowed🐸 Eco Friendly 🤷‍♂Language spoken: English, French, Dutch During my recent visit in Mar'23, to Brussels with my wife, I opted to stay at this 4 star  property  located at opposite Midi Station .  Check in was smooth. I  booked a Superior Twin room . For 4 nights for double occupancy, I paid INR 48k (Eur 540), reasonable in Europe standard as compared to the quality of room and facilities . Let us now move to the review of facilities and my experience (Rating have been assigned in a Scale of 1 to 5 , 5 being highest):- A. Location : Located at just opposite Midu Railway Station,  and about 30 minutes drive from International Airport. Though convenient for connectivity, the locality is little shabby and there are no good shops or restaurant near by  .(Rating 4). B. Room :  With 269 square feet, size of the room was good . The modern decored room have a large glass window.The room had two 40 inch standard single beds,  a large writing cum coffee desk , a wardrobe with safe, a  luggage stool, refrigerator, coffee and tea making facilities . Bed was slightly smaller in width, with luxury linens, soft duvets with limited choice of pillow with different firmness. The room was clean and have  amenities like  tea/coffee making facility, safe deposit locker, wall mounted LED TV . Tea and coffee pouches replaced every day. Bathroom was of standard size , clean with curtained bath tub and standard sanitary fittings. Toileteries like shampoo, bath gel were provided. Room had good heating. Magnefying shaving  mirror and slippers are two major items that were missing in the room.(Rating 4) C. Facilities : The hotel has the essential facilities that you expect in a business hotel in this category. The lobby is large and  bright. Wifi is free for the guests. Room wifi strength is good. There is fitness room, spa and wellness centre, concierge service. Buffet Breakfast is served at the  Restaurant at the Ground level and costs about € 24 pp. There is a water dispenser at the lobby, where guests get free water and soda (Rating 4) D. Dining options: The hotel has very limited dining options. Restaurant offers limited ootions . (Rating 3). E. Overall service : The hoyel has service issues. During our stay,  we had to get oou heating kettle replaced, fridge repaired and room heating adjusted, none if thrm were wirking properly . One night, the entire hotel toilet flush system conked off, and we had to survive without working toiket for a few hours. Cleaning service is good.  It is not value for money that we paid . However, the staff were courteousand helpful(Rating 3) I shall not recommend at this price unless there is a compulsion to stay near the station. (OVERALL RATING 3)

If I could score a zero, I would. We had to cancel our stay in March due to strikes. We politely asked for a rebooking in July but the answer was a no. It's a pity that the management of Novotel does not pursue a smarter policy. Instead of attracting customers, they simply pass them on to the competition. In other words: Novotel Brussels Centre Midi never again. Plenty of choice in the city of Brussels!