Novotel Brussels off Grand Place 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.4/5 3.363 comentários

Extras do hotel

  • Selo ALLSAFE do Bureau Veritas

  • Ao lado da Grand-Place e da estação de trem central

  • Nossos quartos Family podem receber até 4 pessoas p/ desfrutar do conceito "Kid's at Novotel"!

  • Delicioso buffet de café da manhã.

  • Desfrute do WIFI de alta veloc. grátis nos quartos e áreas públicas, a qualquer hora do dia.

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Hotel ALLSAFE. Aprovado

Localização do hotel

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Bélgica

GPS:50.846302, 4.354746

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar

GOURMETBAR

O Gourmet Bar, no coração da Europa, é o lugar para se encontrar, relaxar e aproveitar o momento. Queira você comer ou apenas beber algo, teremos o prazer de recebê-lo do nascer ao pôr do sol.

Nossas acomodações

Espaçoso, com design contemporâneo e adaptável, o quarto do Novotel é verdadeiramente um local de descanso, perfeito para todas as suas necessidades.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.4/5  3.363 comentários

Classificação no TripAdvisor  4.0/5  3.447 comentários

Well situated and friendly staff

Classificação TripAdvisor 5.0/5

537antonyp Avaliação certificada TripAdvisor

Well situated, modern hotel and rooms very comfortable. Renovation will certainly make things even better! Staff very friendly, the bar was perfect for relaxing with Yani the cheerful barman and good playlists for an enjoyable drink ! I recommend this hotel !

Dear Antony, Thank you for such a positive review. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. Thank you for highlighting our great location and our staff. We look forward to welcoming you back. Best wishes, Jurgen Van der Haegen, General Manager

10/10 for customer service

Classificação TripAdvisor 5.0/5

61molliej Avaliação certificada TripAdvisor

I am a travel agent so couldn't not share my review for this hotel. I have been speaking with the Novotel staff Off Grand Palace and they couldn't be more helpful. They assist me with booking hotel transfers to the airport, cared for my clients during their stay and also arranged for some beers to be placed in the room upon arrival for my client. Will book with Novotel in the future for my clients and myself!

Dear Mollie, Thank you for such a positive review. We are glad to know your time with us was a great experience and that you appreciated our location. Such feedback encourages us to continue to uphold our high standards and quality service. We look forward to the pleasure of welcoming you back. Many thanks again, Jurgen Van der Haegen, General Manager

5th stay, and finally seeing improvements

Classificação TripAdvisor 3.0/5

delphi927 Couples - Avaliação certificada TripAdvisor

As mentioned in the title, this was our fifth stay at the Novotel Off Grand Place, and we were excited to finally see some improvement in the rooms. We were only staying at the hotel for 1 night (17 hours, to be exact), so we were fortunately not inconvenienced by the noise of the construction. I can imagine how frustrating it is to be bothered by construction noise while on vacation though, and like the pp, I would not be happy. That being said, given what the hotel rooms looked like a few years ago, the renovations are a VERY welcome change. Our room on the 4th floor was spacious, with a great view. Unfortunately the bed was extremely uncomfortable, and small, but tolerable for a 1-night stay. Front desk staff is still unfriendly (guess some things don’t change!) and uninterested in the guests, but realistically, this hotel is all about the location.

Dear Guest, Thanks for taking the time to comment on your visit to our hotel. Whilst we are happy to know that our location was to your satisfaction, we regret that you felt the service provided by our reception team did not entirely meet your expectations. Rest assured that I will personally be addressing our team members regarding your comments. Nevertheless, we do appreciate your mention of our changes and comfortable rooms. We hope to welcome you back again soon. Best wishes, Jurgen Van der Haegen, General Manager

Worst hotel staff ever.

Classificação TripAdvisor 2.0/5

Architecture12 Família - Avaliação certificada TripAdvisor

The hotel is centrally placed. However, when we arrived at 20:00 at night the room was not ready. The staff actually gave us the key for somebody else's room. We had to wait till 22:00 to get to our room. The reception staff during our stay were arrogant and not helpful at all. Due to the wait we were given a free drink. When we tried to get the drink we were told by the bar tender that there were limitations on what we could order and could only get a glass of cheap red wine. It seemed that the reception and bar staff were there only to flirt with one another. Avoid this place there are other hotels in the immediately vicinity.

Dear Guest, Thank you for sharing a review. We are very sorry to hear that you felt our service fell below the standards expected of us. Please accept our sincere apologies, we can assure you that your comments will be shared with our team for review. We hope to welcome you back on future occasions. Best regards, Jurgen Van der Haegen, General Manager

Never Have I Felt Less Welcome At A Hotel

Classificação TripAdvisor 1.0/5

thecains90 Família - Avaliação certificada TripAdvisor

I stayed at this hotel for 7 nights with my sister in early December. Since my sister is battling cancer, we paid extra for a centrally located hotel so she wouldn't have to walk far. The location is great--right near the Centraal train station and the Grand Place--but that is the only positive thing I can say about this place. As many guests have pointed out here, the hotel was under construction while we were there--and I mean MAJOR construction--no lobby, elevators not always working, loud noises, etc. And of course we had no idea of this beforehand. But instead of trying to make it up to their guests for this MAJOR inconconvenience, the main message I kept getting was that Management did not want to lose any business during this construction. They cared nothing about guests, as long as their rooms were filled. But not all of my complaints are the result of the construction. Where to start? The first room they gave us was rather Spartan--the TV remote didn't work, few toiletries were provided, and we got ONE 500ml bottle of water, for two people. This last wouldn't have been much of a problem for me, as I am usually fine drinking hotel water, but this hotel's water was just awful. Exhausted from our journey, we unpacked, which was a large task for a 7-night stay. Soon, though, we noticed that the room was getting cold, and the thermostat didn't work. To his credit, the man at the reception desk quickly confirmed that the heater was broken and moved us to another room--after we had to pack up all our stuff again and move it ourselves. For this inconvenience, I asked him if we could get a complimentary breakfast buffet for ONE day, but he said he'd have to ask his manager. He never got back to us. The next day I asked the young lady at the desk the same thing, and she immediately comped us breakfast for the next day. The bottom line is, I had to ask, TWICE, for a free breakfast to make up for an inconvenience. Well, at least the TV remote worked in this room. And we even got hand cream! The housekeeping was also done at odd hours. We arrived at our room at 4:30 one afternoon, tired and chilled, but as we approached our door the housekeeper quickly ran to our door and said she was about to clean our room. When we asked the person at the desk where we could go while our room was being cleaned, he sent us across the street to the Ibis hotel. Now, THIS was what we should have had all along, and what we had paid for--a warm, comfortable lobby to sit in, and even free cookies! The contrast with the Novotel could not have been greater. One housekeeper knocked on our door at 8:00 in the morning! Now, I don't blame the housekeeping staff for cleaning very early and late; my bet is that they are understaffed because management is too cheap to hire enough people. Then there was the banging that began at 8:00 on weekday mornings . . . . To the hotel management team: Please do NOT respond with your useless "I am sorry you did not enjoy your stay, etc." reply!!! If you are truly sorry you cheated us out of a pleasant hotel experience, please refund some of our money. Only then would I believe you are sorry. Please avoid this hotel. The management truly does not care about its guests.

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 1.659 comentários 9.5/10 Localização
  • 1.594 comentários 7.5/10 Quarto
  • 1.519 comentários 7.5/10 Serviço
  • 24 comentários 6.8/10 Wifi
  • 887 comentários 7.7/10 Café da manhã
  • 604 comentários 6.9/10 Limpeza
  • 315 comentários 3/10 Comodidades
  • 310 comentários 4.7/10 Atmosfera

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