Mensagem informativa

Hotel Novotel Brussels off Grand Place 4 estrelas

Classificação clientes Avis 4.4/5 9.878 comentários

Hotel ALLSAFE. Aprovado

Reservar este hotel
Quarto 1

Melhor preço garantido

Como funciona?
+ 19 Serviços

Extras do hotel

  • Selo ALLSAFE do Bureau Veritas

  • Ao lado da Grand-Place e da estação de trem central

  • Nossos quartos Family podem receber até 4 pessoas p/ desfrutar do conceito "Kid's at Novotel"!

  • Delicioso buffet de café da manhã.

  • Desfrute do WIFI de alta veloc. grátis nos quartos e áreas públicas, a qualquer hora do dia.

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 brussels
belgium

Tel: +3226200429

Fax: (+32)2/5117723

Check-in a partir das 14h00

Check out até as 11h00

  • STIB - MIVB :  29-38-63-66-71 CENTRAL STATION

  • STIB - MIVB :  1 - 5 CENTRAL STATION

  • STIB - MIVB :  3 - 4 Bourse - Beurs

  • De avião

    BRUSSELS SOUTH GOSSELIES A 60 km / 37,5 milhas

  • De avião

    BRUXELLES NATIONAL A 15 km / 9,38 milhas

  • De avião

    OSTEND A 100 km / 62,5 milhas

  • De helicóptero

    AIRPORT ZAVENTEM A 0,1 km / 0,06 milhas

  • De trem

    BRUXELLES/BRUSSEL A 0,1 km / 0,06 milhas

GPS:50.846302, 4.354746

Serviços de hotéis

GOURMETBAR

O Gourmet Bar, no coração da Europa, é o lugar para se encontrar, relaxar e aproveitar o momento. Queira você comer ou apenas beber algo, teremos o prazer de recebê-lo do nascer ao pôr do sol.

Serviços no hotel e nas proximidades

Check-in a partir das - Check out até as

Em resumo

  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
Serviço de buffet
  • Um Restaurante
  • Sem Bar
  • Máquina de lanches e bebidas
    • Máquina de lanches e bebidas Custo adicional
  • Café da manhã
    • Buffet Custo adicional
Acessibilidade
  • Hotel com acesso para cadeira de rodas
Serviços e equipamentos de hotel
  • Informações do hotel
    • 140 quartos
    • 2 quartos para pessoas com mobilidade reduzida
    • 34 quartos para famílias
    • Sem quarto comunicante
    • Sem quarto para não fumadores
    • 5 pisos
  • Idiomas falados no hotel
    • Francês
    • Holandês
    • Inglês
    • Espanhol
    • Alemão
  • Serviços de lavanderia/manobrista
    • Lavagem a seco / Ferro de passar
  • Wi-Fi
    • WIFI de alta velocidade
    • WIFI nas áreas comuns
    • WIFI no hotel
  • Ar condicionado
    • Ar condicionado
  • Instalações para pessoas com mobilidade reduzida
  • Propriedade 100% para não fumantes
  • Instalações para check-in e check-out
    • Check-out tardio
    • Check-out expresso
    • Check-in expresso
  • Equipamentos de mesa disponíveis
    • Máquina de engraxar sapatos
  • Ferro
    • Ferro de passar na recepção
  • Cofre na recepção
    • Cofre na recepção
Acesso à acomodação
  • Interparking Grand Place Custo adicional
    • Próximo da propriedade
    • 992 vagas de estacionamento
    • Público
    • Unidades de recarga para carro elétrico 3,7 kVA
    • Estacionamento com serviço de segurança
Lojas/compras
  • Loja de presentes/banca de revistas
Família
  • Serviços para crianças
    • Canais de TV de desenhos infantis
    • Biblioteca infantil
    • Área de jogos eletrônicos
    • Área de lazer

Nossas acomodações

Espaçoso, com design contemporâneo e adaptável, o quarto do Novotel é verdadeiramente um local de descanso, perfeito para todas as suas necessidades.

Avaliações dos nossos hóspedes para
Novotel Brussels off Grand Place

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.4/5

9.878 comentários

Classificação no TripAdvisor 4.0/5

3.340 comentários

2021 Certificado de Excelência Trip Advisor
Certificado de excelência 2021

didn't take my diamond status in motion

Classificação TripAdvisor 1.0/5

bouteillerf2021 Business - 02/10/2021 Avaliação certificada TripAdvisor

despite being de diamond member, no one care no arrival drink etc very surprised that no one did care despite me calling the ALL team and the team mentionning that they will take car and change this so overall not positive

Dear Mr Bouteiller, First of all, thank you for writing this comment. We would like to explain to you why your Diamond status has not been recognized. Your reservation was made by Expedia and not on our Accor site, as indicated in the conditions of your All loyalty card, your status and points are recognized only if you book directly on the Accor site, otherwise it will not is not eligible. We are sorry to learn that this was not explained during your check-in, it should have been done to avoid your displeasure, please accept our sincere apologies. We hope to welcome you back very soon and regain your trust. Kevin Martens, General Manager

Great location and rooms

Classificação TripAdvisor 5.0/5

DWH1951 15/09/2021 Avaliação certificada TripAdvisor

All good. From the location - a very short walk from the Grand Place - to the space and comfort of the rooms, especially the bed. Staff were also helpful. Check-in and out a breeze. What's not to like? Have nothing but positive feedback.

Dear Dwh1951, Thank you for taking the time to review your stay. We are delighted that you had a memorable stay as this is always our main aim. We will be sure to let the team know the impact they had on your experience. We hope to see you again soon, Kind regards, Kevin Martens, General Manager

Great Place in Brussels

Classificação TripAdvisor 5.0/5

vijayphadke Couples - 25/08/2021 Avaliação certificada TripAdvisor

This is an excellent hotel for its location as well as for all the warm friendly hospitality that comes from the Staff. We were helped with finding restaurants , museums & so on. Although there was no sit down BF we found nearby brunch places most suitable. We would recommend this Novotel

Dear Vijayphadke, Thank you for positively reviewing your recent stay. We are glad that you had such a pleasant stay with us and appreciate your mention of our prime location and attentive team. We look forward to seeing you again in the future. Best wishes, Kevin Martens, General Manager

Best place to stay for Brussels adventure

Classificação TripAdvisor 5.0/5

FranceLengyel 13/08/2021 Avaliação certificada TripAdvisor

The staff, service, room, buffet breakfast, location are all excellent. All major tourist spots and food places are within few minutes walk. The central train station is just next to the hotel which is very convenient as we did day trips to Bruges and Antwerp. 😍

Dear Francelengyel, Thank you for taking the time to review your stay. We are thrilled that everything met your expectations during your stay. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. Thank you once again. We would love to have you back for another stay in the future. All the best, Kevin Martens, General Manager

Not Novotel standard

Classificação TripAdvisor 3.0/5

AllMember 23/03/2021 Avaliação certificada TripAdvisor

Rooms are tiny. Decoration/bathroom is not the standard of Novotel. Difficult to control the temperature at night. No amenities, no minibar, no welcome-drink (as a All-Gold member). No welcome-feel. Noisy a night - no good insulation of windows. Not possible to fully darken the room. ..etc etc

friendly staff, nice location

Classificação TripAdvisor 5.0/5

s_bastienl883 Business - 06/01/2021 Avaliação certificada TripAdvisor

very helpful and friendly young staff I recommend ! Close to the main square, central train station and shops we had a fantastic view from our room and everything was perfect despite the Covid context

Dear s_bastienl883, Thank you for taking the time to share your experience in our hotel. We are very glad to receive your positive feedback. As your satisfaction is essential for us, we will share your comment with our team. We hope to have the chance to welcome you again soon, Best regards

Safe and reliable in an ideal location.

Classificação TripAdvisor 4.0/5

BigBriKesgrave 20/09/2020 Avaliação certificada TripAdvisor

Very good procedures in place for Covid 19 so felt safe and everything was explained to me. The stay was as expected and up to the usual standard, although the restaurant and bar are closed at the moment. good price for the city centre and ideal for the Grand Place and other attractions.

Not value for money

Classificação TripAdvisor 3.0/5

gilbert b 15/06/2020 Avaliação certificada TripAdvisor

premium rooms are very sober - reception OK - quiet inspite of middle of the city - personnel very helpful- not suitable for a long stay - climatisation is all right - no access to the restaurant because of corona virus

Dear Mr Gilbert B, We thank you for the time spent while writing this constructive comment and the nice comment about our staff. Indeed, the Covid19 forced us to take extra precaution in our standards to ensure the safety of our guests and staff, it had some consequences on services provided (as the closure of our restaurant and bar until further notice). We still appreciate that you come back to us for your stays in Brussels. Kind regards, Mathieu Dugardin, Front Office Manager

Wonderful stay for a wonderful occasion

Classificação TripAdvisor 4.0/5

jjamaldin1 21/02/2020 Avaliação certificada TripAdvisor

We were very pleased with the service and the place was amazing. I felt privileged to stay at the hotel. We loved the city and we enjoyed the time out. The room was tidy and the staff were helpful. Thank you Novotel Brussels

Dear jjamaldin1, We would like to thank you for taking the time to share your positive experience in our hotel. We are very glad to receive your feedback. As your satisfaction is essential for us, we will share your comment with our team. We hope to have the chance to welcome you again in our city and our hotel, Best regards, Lauriane Marrion Group Reservations Manager

Weekend in Brussels

Classificação TripAdvisor 4.0/5

martinmU7941WG Family - 15/01/2020 Avaliação certificada TripAdvisor

The hotel is almost perfect in every respect - great location, convenient parking garage right next door, literally one block from the Grand Place. The only negative was that the hotel was really warm and it was difficult for me and my family to get comfortable for the night because of it. The night manager offered us a fan which would just blow the warm air around the room. The windows were openable so that helped but the racket from the street from the near-perfect location meant that the choice was warm or noisy.

Dear martinmU7941WG, Thank you for taking the time to share your experience in our hotel, we will share your comment about the temperature with our technician in order to avoid this kind of situation in the future. We hope to have the opportunity to welcome you again next time Best regards, Lauriane Marrion Group Reservations Manager

Great location, comfortable suite, let down by poor quality food (breakfast in particular).

Classificação TripAdvisor 4.0/5

allansr Couples - 18/12/2019 Avaliação certificada TripAdvisor

We stayed here for 2 nights to explore the xmas markets. The location was first class for this with the main markets (and spectacular light shows) being an easy walk away. Our suite was clean and comfortable and despite overlooking a busy square the noise levels weren’t obtrusive. The disappointment however was the quality and presentation of the breakfast food. Often the containers of hot food were empty and queues developed as we waited for them to be replenished. Hot items such as scrambled eggs were cold. Generally compared to other breakfasts at comparable hotels such as the Barcello group. The quality of breakfast food on offer was poor. On a point of detail, and as an example, the bacon used had an overpowering taste and smell of chicken fat ! The scrambled egg was presented swimming in a pool of liquid! We were fortunate enough to move on to 3 nights at another Accor hotel (and I fully accept it was a more expensive property) , the Ink hotel in Amsterdam and the breakfast ordering was exemplary.

Dear allansr, We would like to thank you for taking the time to share your experience in our hotel. We are glad to read that you enjoyed your suite and the comfort of it. Your comment about the breakfast and the hot food will be share with our team as your satisfaction is important for us. We will share it with the manager has well in order to improve the quality of this service. We hope to have the chance to welcome you again next time, Best regards

christmas markets

Classificação TripAdvisor 5.0/5

r88sox Couples - 15/12/2019 Avaliação certificada TripAdvisor

a perfect location near to the Grand Place. The reception staff were very helpful at all times. Room was clean light and neat perfect size. The breakfast included was a great choice wise and replenished regularly. Had 1 evening meal which was lovely but the poor girl working was run off her feet,which meant we had to wait a good while for our food, more staff were needed, otherwise the whole experience was just perfect

Dear r88sox, Thank you for taking the time to share your experience in our hotel. We are glad to read that you enjoyed our different services. Your comment about the restaurant will be share with our manager in order to improve this, We hope to have the chance to welcome you again soon, Best regards

Novotel standard at a good location

Classificação TripAdvisor 4.0/5

tmiller396 Business - 06/12/2019 Avaliação certificada TripAdvisor

Situated just up the road from Grand Place this is a perfect spot with a convenient taxi rank just outside the door. The rest is standard Novotel fare, basic but clean and spacious. Would have appreciated a desk you can work on rather than a coffee table though.

Dear tmiller396, Thank you for taking the time to share your experience in our hotel. We are glad to read that you enjoyed the location of the hotel. Your comment about the desk will be share with our team as your satisfaction is essential for us. We hope to see you again soon, Best regards,

Quality as always from NOVOTEL

Classificação TripAdvisor 5.0/5

kyriacosk619 Friends getaway - 24/11/2019 Avaliação certificada TripAdvisor

It was my second stay to this hotel. This time I visited Brussels with 3 friends. So, we got a room for 3 adults. To be honest I was positively surprised. The room was amazing, big and comfortable. Everything that I needed was there. Also Location, staff everything was great. So glad I choose this hotel for my trip.

Dear kyriacosk619, What a pleasure to receive your positive feedback regarding your stay in our hotel. For us, it is always a pleasure to receive comments like yours, We will share your comment with our team as your satisfaction is essential for us. We hope to welcome you again soon in our hotel, Best regards

Good hotel with location near to Grand Place

Classificação TripAdvisor 5.0/5

Chris B Family - 13/11/2019 Avaliação certificada TripAdvisor

Good location and easy access by metro. Cenral Brussels location so convenient for most places of interest. Good comfortable rooms, and friendly and helpful staff for whom nothing was too much trouble.

Dear chrisbD2300OK, Thank you for taking the time to share your experience in our hotel. We are glad to receive your positive feedback and will share your comment with our team. We hope to have the chance to welcome you again soon, Best regards

One Night Stay

Classificação TripAdvisor 4.0/5

SacMax Couples - 09/11/2019 Avaliação certificada TripAdvisor

The hotel is in the perfect location, close to the train station, Grand Place and other tourist attractions. The check-in staff was so very friendly and professional. The bartender was likewise. The hotel lobby was very inviting and contemporary. Our room was spacious and well laid out, our bed was comfortable, and the bathroom had good water pressure. The breakfast was adequate.

Dear SacMax, Thank you for taking the time to share your positive experience in our hotel, we are really glad to receive your feedback, Your comment will be share with our team as your satisfaction is essential for us, We hope to see you again soon, Best regards

Good Location

Classificação TripAdvisor 4.0/5

O6902BTjohnb Couples - 31/10/2019 Avaliação certificada TripAdvisor

Standard Novotel experience in a hotel that is in the centre of Brussels. Right next to Central Station with easy connections to Midi for Eurostar. Good, clean facilities and helpful staff made our stay stress free.

Dear O6902BTjohnb, Thank you for taking the time to share your experience in our hotel. We are glad to receive your positive feedback. We hope to have the chance to welcome you again soon, Best regards

Exceptional location

Classificação TripAdvisor 4.0/5

RMLCLS Couples - 22/10/2019 Avaliação certificada TripAdvisor

Close to the magnificent Grand Place and to Central Station, facing the charming Marché aux Herbes, the hotel is comfortable, clean and very convenient if you want to take the train to visit nearby towns such as Bruges, Gent, Antwerp and Leuven.

Dear RMLCLS, We would like to thank you for taking the time to share your experience in our hotel. We are glad to read that you enjoyed the location of the hotel and the comfort of it. We hope to have the chance to welcome you again soon, Best regards

Bad follow up

Classificação TripAdvisor 1.0/5

emmanuelpirson Business - 26/09/2019 Avaliação certificada TripAdvisor

I left my white shirt in the room and called the hotel the same day to inform about this issue. The receptionnist denied to take my request into account and told me to send a mail. I sent the mail to yhe hotel. No reaction at all!!!

Dear emmanuelpirson, First of all, we would like to thank you for taking the time to share your experience after your stay. We are sorry to read that you did not receive the e-mail from us with telling you the good news, we had find your white shirt with a pair of socks... Indeed, we replied to you the day after you send us your e-mail (on 17/09/2019 at 14:48). Do you want to double check your junk email and tell us if you find it? Did anything else happen during your stay? We are quite surprised with the 20/100 that you gave us... Please send us an e-mail at H1030-RE@accor.com, so we can better follow up this incident internally Best regards,

Great value and location

Classificação TripAdvisor 5.0/5

Michael-LAX Couples - 21/09/2019 Avaliação certificada TripAdvisor

Nice, quiet room even though it faces the square. Spacious too. Very friendly and helpful staff. Central location; practically next door to Brussel-Centraal/Bruxelles-Central railway station. Recommended.

Dear dogbravo, Thank you for your positive feedback regarding your stay in our hotel. We are glad to read that you enjoyed your room and the location of the hotel. We hope to see you again soon, Best regards

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