I paid upfront by debit card for my 2 night stay. On top of that the hotel put a hold on my credit card for funds equalling 125% of my full stay I paid in advance. I understand the need of putting funds on hold for guarantee purposes but I would have appreciated being notified the funds on hold were greater than the value of my stay. I only found out later when checking my finances online. The source of my grievance however is that the hotel did not bother releasing the hold in a timely manner. I am not talking about delay due to transaction going trough the banking system., no. I did call the hotel (international rate) 3 days after returning home to be told that they have not initiated the fund release yet but they will will be doing so shortly. I am still waiting but as a precaution I have alerted my bank and forwarded them the evidence the full stay was paid for upfront by debit card.. And needless to say there is nothing warranting the hotel holding any funds. The hotel itself is OK, clean and spacious rooms but it is located in a rundown area. To summarise, I don't feel comfortable at all with 3rd parties messing around with my money so will definitely not be returning here.

This hotel is in a very rough area - we didn’t feel safe out at night. The staff were disinterested and unhelpful. The bed was the most uncomfortable bed we have ever attempted to sleep on causing a back problem to flare up fir me. We would not return to this hotel nor recommend.

The hotel was located close to the eurostar station, but the street was not very nice. Didn't feel safe and not much to do around the hotel. The hotel facilities like jacuzzi and spa was good but the rooms were average, the heating was not great as was blowing cold air rather than working as a heater. Overall it was an ok hotel, I wouldn't say it was a 4.5 star hotel as advertised. The room had the bath/shower and sink separate to the toilet which was abit odd. Never seen that before in any hotels. Hope this helps.

Great location and staff helpful and friendly. Sadly the air conditioning was not working correctly in the hotel and the rooms were hot and could not do anything about it. Evidently a problem with the chiller This happened in the warmest weekend in Brussels..

Unfortunatelly despite my GOLD membership I haven't been upgraded and I haven't received any small give neither. In fact my GOLD stay was just like random stay (got just a coupon for a drink as I used to received as a silver user :( ).

The best 4 stars Hotel in town. Suitable for both Business and Leisure. Well located in a peaceful neighborhood, not far from city center and close to the Main Train Station. Rooms were spacious, comfi and well maintained. staff very friendly. The underground parking (available for extra charge) was convenient

Great location and value for money. The staff was excellent and very helpful. I would stay there on my next visit. I would recommend this hotel for business purposes and family events. Close to Midi International Train Station.

This hotel offers a lot of modern amenities and I felt very welcome on arrival and throughout my stay. Great wellness room with sauna and Jacuzzi, and a nice fitness room. Excellent breakfast with many choices, including a range of healthy choices. Very comfortable beds and blackout curtains. Spacious rooms. Very clean. Friendly staff.

We enjoyed our two day stay at the Mercure Center Brussels hotel. The room was of a good size, the beds were comfortable and the price was reasonable. We especially found the wide range of breakfast options a delight. The management obviously pays a great deal of attention to the public areas of the property, with the effective inclusion of plantings and fresh flowers.

:-) Thank you, it was great, I slept here allready about 10-12 times. I still enjoy it, and will chosse it when available. Unfortunately recent times it happens very oft, that I cannot book it even two weeks before traveling, it is a shame, however I like to stay there.

The hotel is great, people put a great effort to welcome you and make you feel comfortable, but the location is not the best if you come with a car; parking is very expensive. Breakfast is a must, 110% recommend.

Great Staff, Brenda at reception was so welcoming and accommodating for a foreign visitor. Only downside was the tremors occasionally from the underground. It was also unfortunate that the bar and restaurant were closed. It was frustrating having to leave the hotel for dinner and a drink.

My Card didn't function 2 nights in a row. Up and down twice. Otherwise OK, but no restaurant, no bar, and they put carrottes in the baked beans for breakfast. Not quite worthy of Mercure status and the e-mails also mentioned Ibis.....

excellent property, modern, clean - however, for safety reasons, "better to take taxi" after 8 p.m. No bar or food as closed "indefinitely" in English version, "temporarily" in French. Poor front desk service. Expensive buffet breakfast

This good location. Only this hotel near national station. The bed it's not good for neg. Nothing near in this hotel. The breakfast is very good and they have many thing to chose to eat. Thanks hotel.