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Novotel Panama City Hotel 4 stars

Customer review rating 4.4/5 2,802 reviews

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Novotel Panama City
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+ 16 Services

Hotel extras

  • Early breakfast in the lobby from 4am

  • Just a stone's throw from the metro station

  • Nestled in a safe and tranquil area

  • Family offers with free accommodation for two children

  • Restaurant and bar with 24-hour à-la-carte service

Hotel location

Novotel Panama City

Calle Jose I. Fabregas y Thays
De Pons, El Cangrejo
Lado Casa deMano de Piedra Duran
581 bella vista, panamá city, panama
panama

Tel: +5073068600

Fax: (+507)3068601

Check-in from 15h00

Check out up to 13h00

  • METRO BUS :  VIA ESPANA THAIS DE PONS

  • By plane

    TOCUMEN AIRPORT At 23km / 14 miles

GPS :8.990967, -79.523968

Hotel services

365 Non contractual photo

Modern and comfortable restaurant offering the best of local and international cuisine

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 4 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 100 rooms
    • 4 rooms for people with reduced mobility
    • No family room
    • 2 connecting rooms
    • 100 non-smoking rooms
    • 14 floors
  • Languages spoken at the hotel
    • Spanish
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
Access to property
  • Tenemos estacionamientos techado
    • On site
Well-being
  • In Balance by Novotel,
    • On site
Family
  • Services for children
    • Childrens TV Channels
    • Childrens Club for 3 to 6 years
    • Childrens Club for 4 to 6 years
    • Indoor playground for children

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. Accommodating up to two adults in twin beds, equipped with air conditioning, 42" LCD TV, minibar, hairdryer and safe, this comfortable room reflects the essence of Novotel.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 90

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Novotel Panama City

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,802 reviews

TripAdvisor Rating 4.0/5

1,074 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Dirty hotel, terrible breakfast

Customer review rating 1.0/5

Jk Solo - 03/10/2021 Confirmed reviews ALL

1. the reception staff was great - very forthcoming and nice to talk to - but that is probably the only positive thing about this hotel 2. the halls were dirty, a lot of rubbish on the carpet on several floors 3. the furniture was dirty - you wouldnt want to sit on the chair that was provided in my room, I have even picture of it, if you are interested 4. equipment is outdated - AC is too loud to let you sleep in some rooms, the furniture is chipped and repaired at many places, etc. 5. the breakfast for 12 USD was rubbish - the cheapest sliced cheese, the "juice" that must be the cheapest option in the supermarket and didnt ever see any oranges and a bit of some sausage, who knows what was quality of that one... if your chef just went opposite to your hotel and brought me one Arepa for 4 usd from FREN, he would get my praise, but this rubbish for a breakfast and charge 12 USD for that? Well, I would say the management just doesnt care or is completely incompetent. If I was at your place, I would change whoever is directing this hotel or just simply would close it, because this kind of experience makes you think that Novotel is some brand of 1* hotels, not a 4* as advertised...

Dear Jaroslav K., Thank you for taking the time to tell us about your experience at the Novotel Panama City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Franco A. Guest Service Manager

Great service, kind and extraordinary people!

Customer review rating 4.0/5

Rafael Á. D. T. Business - 26/09/2021 Confirmed reviews ALL

In these difficult circumstances, it's reassuring to encounter people who are willing to help and make things easier for travellers.

Dear Rafael Alvarez de T., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

i didn't stay at this hotel

TripAdvisor rating 1.0/5

KONSTANTINOS_CRETE 19/08/2021 TripAdvisor review

I didn’t stay at this hotel do you when I arrive at the hotel even even if I had confirmation booking the hotel was closed and they didn’t get any preop notice about it so I had to search for Hotel at the middle of the night without have any help at the end i found one and i had to spend much more money for my stay I sent compliance email to Accor but even still now no one contact me or get any answer for them This is my first time I face with such bud situation

Good location

Customer review rating 4.0/5

Vlada Couples - 29/03/2020 Confirmed reviews ALL

Located close to the Metro station and within easy reach of local restaurants and shops. We stayed during the covid-19 epidemic and staff coped with difficult conditions extremely well.

Dear Vladimir K., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Disappointing

Customer review rating 2.0/5

Alberto V. Business - 29/03/2020 Confirmed reviews ALL

Novotel in Panama was one of the best places to stay, unfortunately, on my last visit to the country (I travel to Panama 3-4 times a year and I always stay with you - check your records) the hotel staff could not accommodate some of my needs especially make me a better price for an extended stay at the beginning of 10 additional days and then for 30 additional days. the answer given by the hotel manager was ... do it by "booking" ... he didn't even give me the feeling of making me feel or giving me the perception that he was helping me.

Dear Alberto Fabricio V. Lema, Thank you for taking the time to tell us about your experience at the Novotel Panama City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Franco A. Guest Service Manager

It was a great stay despite of the covid situation

Customer review rating 5.0/5

Alejandro H. Business - 24/03/2020 Confirmed reviews ALL

The staff was exceptional , profesional and kind.

Dear Jose Alejandro h., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager
Customer review rating 5.0/5

Lissinia L. Solo - 23/03/2020 Confirmed reviews ALL

Good service

Dear Lissinia Irene L., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Excellent Hotel

Customer review rating 5.0/5

Gary Couples - 20/03/2020 Confirmed reviews ALL

We stayed here twice during our 2-week trip to Panama. Each time we got upgraded to a suites room as part of the Expedia VIP Access program. The hotel is in a safe downtown location. Walking distance to metro, restaurants (e.g. El Trapiche) and grocery shopping. The rooms (suites) are spacious with good amenities. The free single serve coffee (Duran) was excellent. The WiFi was the fastest in all Panama hotels we stayed. The hotel staff are very friendly, especially Yarsel who helped us a lot during our second stay. We would definitely stay here again next time in Panama City.

Dear Gary S., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Very nice crew and well located

Customer review rating 5.0/5

Gonzalo P. Business - 17/03/2020 Confirmed reviews ALL

It was all good. Nice people, nice place, good installations

Dear Gonzalo Pomes H., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

AC broken, everything else ok.

Customer review rating 2.0/5

Crus Business - 17/03/2020 Confirmed reviews ALL

The air conditioner in my room was broken, staff were aware of this yet did not offer a room change or fix the AC. By the time I realised it was early in the morning and too late to change. I had a very poor sleep. Apart from that facilities and staff were nice.

Dear Cris A., Thank you for taking the time to tell us about your experience at the Novotel Panama City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Franco A. Guest Service Manager

Good stay

Customer review rating 5.0/5

Kinsky A. Solo - 14/03/2020 Confirmed reviews ALL

It was fantastic

Dear Kinsky A., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Friendly staff

Customer review rating 5.0/5

Anonymous Couples - 11/03/2020 Confirmed reviews ALL

Very good, Jercell at the front desk was very helpful and friendly.

Dear Serginio Jr B., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Well

Customer review rating 3.5/5

Anonymous Couples - 10/03/2020 Confirmed reviews ALL

Everything was well it could’ve been better as far as interacting with your guest as far as Experience being in Panama I don’t know for sure but I’m assuming most your guest are Tauruses so it’ll be better if you had a better tourist section where we have the guys in the lobby more of a package deal.

Dear George H., Thank you for taking the time to share your comments concerning your stay at the Novotel Panama City. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Eric Franco A. Guest Service Manager

Perfect

Customer review rating 5.0/5

Anonymous Couples - 09/03/2020 Confirmed reviews ALL

A really beautiful hotel in Panama. Great view, fantastic breakfast. We decided to come back for our last 4 days in Panama.

Dear Pierre-Antoine R., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Comfy stay

Customer review rating 4.5/5

Ricardo Couples - 08/03/2020 Confirmed reviews ALL

Amazing stay. Rooms were clean and quiet. Staff was very polite.

Dear Ricardo G., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Happy Stay

Customer review rating 5.0/5

Wadeware Solo - 02/03/2020 Confirmed reviews ALL

Comfortable beds, pleasant staff, nice amenities.

Dear Wade William W., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Good stay

Customer review rating 4.0/5

Anonymous Couples - 29/02/2020 Confirmed reviews ALL

Good stay

Dear Leanna S., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Location is good

Customer review rating 3.5/5

Doug C. Business - 27/02/2020 Confirmed reviews ALL

Nice staff and a clean hotel.

Dear Douglas C., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Its OK

TripAdvisor rating 3.0/5

Adventure52621200183 Couples - 10/01/2020 TripAdvisor review

Everything is OK. The staff are not rude, but they are also not that friendly either. However, I think this might be the dirtiest Accor hotel I've stayed in. The bathrooms were not cleaned and still has hairs from previous guests. The floors were not swept. I think the worst part is the stains and the mould on the sofas!

Dear Adventure52621200183, Thank you so much for taking the time to share your experience with us. I am glad to learn that you had a good stay with us during your visit to Panama City. On another note, please accept our most sincere apologies for not meeting your expectations with the cleanliness of the room provided. Your feedback is highly appreciated, it will help us to continue growing and improving our services. We hope you could trust in us in the near future. I will be pleased to personally assist with the reservation and find the most suitable room according to your needs. Thank you for your time and consideration. Kind regards, Eric Franco A Guest Service Manager

First stay

TripAdvisor rating 3.0/5

Arneada R Friends getaway - 14/12/2019 TripAdvisor review

They don't have face cloths so bring your own. No fridge with ice - only a beverage cooler with drinks to purchase. No ice bucket either. Room was nice. I was charged an extra night. Noticed it on my credit card on line so had to call to get it corrected. Very convenient area for food and near metro station.

Dear Arneada R, Thank you for taking the time to get in touch and provide us with some feedback following your stay at Novotel Panama City. Your kind and complimentary comments are always most gratefully received and I am so pleased to learn that you found our location to be convenient, and your bedroom to be comfortable. I will be sending a copy of your review to my team, who I know will take the time to correct the details mentioned. Thank you for your review of Novotel Panama City and we look forward to hosting you again in a near future. Warm regards, Eric Franco A Guest Service Manager

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