Novotel Panama City 4 stars

Customer review rating (ALL Rating) 4.6/5 1,047 reviews

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Calle Jose I. Fabregas y Thays, De Pons, El Cangrejo, Lado Casa deMano de Piedra Duran, 581 Bella Vista, Panamá City, Panama, Panama

Description

Hotel extras

  • Early breakfast in the lobby from 4am

  • Just a stone's throw from the metro station

  • Nestled in a safe and tranquil area

  • Family offers with free accommodation for two children

  • Restaurant and bar with 24-hour à-la-carte service

Our accommodation(s)

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Hotel location

Novotel Panama City

Calle Jose I. Fabregas y Thays, De Pons, El Cangrejo, Lado Casa deMano de Piedra Duran
581 Bella Vista, Panamá City, Panama
Panama

GPS:8.990967, -79.523968

Telephone
Fax +507 306-8601

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

365

Non contractual photo

Modern and comfortable restaurant offering the best of local and international cuisine

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,047 reviews

TripAdvisor Rating  4.2/5  1,127 reviews

Customer review rating 5.0/5

Evan W. Solo - Confirmed reviews ALL

Have stayed here many times and am always treated well and enjoy spacious, clean rooms. The staff is very accommodating and courteous.

Dear Guest, Thank you very much for your continued preference and for sharing your kind comments. We are delighted to know that you consistently enjoy our spacious, clean rooms and that our team continues to provide you with attentive and courteous service. It is always a pleasure to welcome you back, and we look forward to your next stay with us. Sincerely, Lineth DC. Front Desk Manager

Customer review rating 3.5/5

Wing C. J. S. Solo - Confirmed reviews ALL

The room was spacious, clean, and filled with plenty of natural light. However, the lighting felt a bit dim at night. The panel lighting behind the beds is in a cool blue tone, which would be more comfortable if changed to a warm yellow tone. Additionally, complimentary bottled water was only provided on the first day; it would be appreciated if free bottled water could be offered daily throughout the stay.

Dear Guest, Thank you very much for sharing your detailed feedback. We are glad to hear that, overall, your stay was comfortable and that you appreciated the spaciousness, cleanliness, and natural light in the room. We also value your observations regarding the nighttime lighting and the tone of the light behind the beds, as well as your comment about the bottled water. Please note that some of these aspects are subject to brand standards, but your suggestions are very valuable and will be shared with the relevant teams for review. We look forward to welcoming you again and providing an even better experience on your next visit. Sincerely, Lineth DC. Front Desk Manager

Customer review rating 5.0/5

Barbra C. Couples - Confirmed reviews ALL

We stayed for the NY’s celebration and the food was tasty and the staff were welcoming. It was close to many restaurants and stores in the area. It was a pleasant stay.

Dear Guest, Thank you for sharing your experience. We are delighted to hear that you enjoyed your stay during the New Year’s celebration, found the food tasty, and appreciated the welcoming service of our staff. We’re also glad our location was convenient for nearby restaurants and shops. We look forward to welcoming you again on your next visit. Sincerely, Lineth DC. Front Desk Manager

Customer review rating 5.0/5

Leonel P. Couples - Confirmed reviews ALL

Immaculate and perfect.. breakfast was superb... kudos to Javier, Lisbeth and the front desk team!!

Estimado Huésped, Muchas gracias por compartir su experiencia. Nos alegra saber que disfrutó de nuestra ubicación y de su estancia, y que el desayuno fue de su agrado. Trasladaremos sus felicitaciones a Javier, Lisbeth y todo el equipo de recepción. Será un placer recibirle nuevamente en su próxima visita. Atentamente, Lineth DC. Front Desk Manager

Customer review rating 1.0/5

Celeste C. C. Families - Confirmed reviews ALL

The walls are extremely thin so you hear everything going on. We heard kids running, people moving furniture (for God knows what) and even the maids cleaning in the next rooms. The maid also forgot to close our door after she finished cleaning our room. We got home late like at 8 pm, and we were shocked to see that the door to our hotel room was not fully classed and was entirely open! Anybody could’ve walked in and stolen all of our things! Worst hotel i’ve ever stayed at.

Dear Guest, Thank you for sharing your concerns regarding your recent stay at Novotel Ciudad de Panamá. I sincerely apologize for the inconveniences you experienced due to the noise and the lack of attention regarding your room door. We understand how important a quiet environment is for our guests, and we regret that this was not your experience. Furthermore, I assure you that we take safety very seriously and will address the issue of the open door with our cleaning team to ensure it does not happen again. Your feedback is invaluable to us as we strive to improve our services. Thank you for your understanding, and we hope you will consider giving us another opportunity in the future. Lineth DC. Reception Manager

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Other web-users rate our hotel

  • 565 reviews 9.5/10 Location
  • 735 reviews 7.9/10 Room
  • 1,010 reviews 9.2/10 Service
  • 34 reviews 5.5/10 WiFi
  • 476 reviews 8.4/10 Breakfast
  • 376 reviews 7.9/10 Cleanliness
  • 153 reviews 8.7/10 Value
  • 48 reviews 0.7/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.