Novotel Panama City Hotel 4 stars

TripAdvisor rating 4.0/5 1,054 reviews
Novotel Panama City
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+ 17 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Early breakfast in the lobby from 4am

  • Just a stone's throw from the metro station

  • Nestled in a safe and tranquil area

  • Family offers with free accommodation for two children

  • Restaurant and bar with 24-hour à-la-carte service

Services in the hotel and nearby

Check-in from 15h00

Check out up to 13h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Services for children
  • Boat excursions
Business services
  • 2 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Panama City

Calle Jose I. Fabregas y Thays
De Pons, El Cangrejo
Lado Casa deMano de Piedra Duran
581
bella vista, panamá city, panama
panama

Tel: +5073068600

Fax: (+507)3068601

Contact email

Check-in from 15h00

Check out up to 13h00

  • METRO BUS :   VIA ESPANA THAIS DE PONS

  • By plane

    TOCUMEN AIRPORT At 23km / 14 miles

GPS :8.990967, -79.523968

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. Accommodating up to two adults in twin beds, equipped with air conditioning, 42" LCD TV, minibar, hairdryer and safe, this comfortable room reflects the essence of Novotel.

Superior room with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 29
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone

Superior Room with 2 double beds

  • Max. number of persons: 4
  • Area: From 29
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Family Room with 1 king-size bed and 1 sofa bed

  • Max. number of persons: 4
  • Area: From 32
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Executive Room with 2 double beds and sofa bed

  • Max. number of persons: 6
  • Area: From 32
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Superior Suite - 1 king-size bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone

Our restaurants and bars

365

Type of cuisine: International

Modern and comfortable restaurant offering the best of local and international cuisine

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

365

Photo non contractuelle / Strictly non binding

Enjoy a good time in our lobby bar which serves innovative cocktails specially prepared for you, along with a special selection of tapas and light meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 90

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Novotel Panama City

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,588 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,054 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

hotel is going downhill

Customer review rating 4.4/5

Anonymous Business - 10/01/2020 Confirmed reviews ALL

air conditioner turned off every night around 4:00 am. Complained nothing done. No coffee pods in room. Had to call for towels one day. Overall it used to be a nice hotel but now it is not

Dear Ron P., Thank you for taking the time to share your comments concerning your stay at the Novotel Panama City. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Eric Franco A. Guest Service Manager

Its OK

TripAdvisor rating 4.0/5

Adventure52621200183 Couples - 10/01/2020 TripAdvisor review

Everything is OK. The staff are not rude, but they are also not that friendly either. However, I think this might be the dirtiest Accor hotel I've stayed in. The bathrooms were not cleaned and still has hairs from previous guests. The floors were not swept. I think the worst part is the stains and the mould on the sofas!

Dear Adventure52621200183, Thank you so much for taking the time to share your experience with us. I am glad to learn that you had a good stay with us during your visit to Panama City. On another note, please accept our most sincere apologies for not meeting your expectations with the cleanliness of the room provided. Your feedback is highly appreciated, it will help us to continue growing and improving our services. We hope you could trust in us in the near future. I will be pleased to personally assist with the reservation and find the most suitable room according to your needs. Thank you for your time and consideration. Kind regards, Eric Franco A Guest Service Manager

Nice hotel

Customer review rating 4.4/5

Ben Families - 09/01/2020 Confirmed reviews ALL

Nice personel, clean rooms and bathroom, the minus was the air conditioner in the lobby being to high and the lack of labels at breakfast dishes.

Dear Beniamin E., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Wonderful stay

Customer review rating 4.4/5

Tim Couples - 07/01/2020 Confirmed reviews ALL

We enjoyed the hotel, the helpful staff and the consistent breakfast.

Dear Timothy F., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Satisfied

Customer review rating 4.4/5

Elicelda S. Families - 07/01/2020 Confirmed reviews ALL

Satisfied on my recervacion, it have my room on time ! It was clean cozy bed clean showers, The only thing is the restaurant food is over priced!

Dear Elicelda S., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Very good price for a 4-start hotel

Customer review rating 4.4/5

Patc Families - 06/01/2020 Confirmed reviews ALL

Positive points: - The front desk staff is competent and helpful. - Good location (safe and plenty of restaurants around). - Spacious room - Inexpensive for a 4-star hotel Negative point: - Lot of noise from the fridge - Lighting of the room not very good (the room remains quite dark even when all the lamps are on)

Dear Hien V., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Good value

Customer review rating 4.4/5

Ens Couples - 06/01/2020 Confirmed reviews ALL

Friendly and efficient staff. Hotel offers good location and all the essential services of a good hotel at a reasonable price. The facility itself could use some updates, but it is functional.

Dear Jorge C., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Amazing

Customer review rating 4.4/5

Anonymous Solo - 05/01/2020 Confirmed reviews ALL

The staff was amazing and accommodating beyond expectation.

Dear Oumarou W., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Pleasant stay

Customer review rating 4.4/5

Alan W. Couples - 05/01/2020 Confirmed reviews ALL

Largely positive, but some niggles

Dear Mr W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eric Franco A. Guest Service Manager

Novotel Panama City - same hotel, different culture!

Customer review rating 4.4/5

M. M. Friends - 04/01/2020 Confirmed reviews ALL

Dear Novotel Team, My experience was ok but I recommend that the Panama City Staff to pay more attention to clients requests and also to rooms cleaning. Also the hotel didn’t had a bar and for having a drink we had to ask to the kitcken. This is a bit under standard of Novotel.

Dear M. M., Thank you for taking the time to tell us about your experience at the Novotel Panama City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Franco A. Guest Service Manager
Customer review rating 4.4/5

Carolyn Y. Friends - 03/01/2020 Confirmed reviews ALL

The experience was good. The decor of the hotel is very modern and interesting with a hint of your spanish culture. Rooms were spacious and well maintained. Breakfast was ok, needed a little more variety. It would have been nice if more of the staff spoke english. Other than that the staff were accommodating. Location was good, close to restaurants and the train station.

Dear carolyn Y., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager
Customer review rating 4.4/5

Yuliya P. Families - 02/01/2020 Confirmed reviews ALL

Asked for Baby bed in advance - was not provided . Room was for 5 people only 2 beds . Only 2 towels , called and Asked for more , they were never bright to me. Staff was very lazy and slow. Breakfast was great and great food !!

Dear Yuliya p., Thank you for taking the time to tell us about your experience at the Novotel Panama City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Franco A. Guest Service Manager

Agradable

Customer review rating 4.4/5

Alfredo M. Couples - 01/01/2020 Confirmed reviews ALL

Agradable

Estimado Alfredo M., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Panama City. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Eric Franco A. Guest Service Manager
Customer review rating 4.4/5

Anonymous Families - 01/01/2020 Confirmed reviews ALL

The staff was very friendly. Clean room and whenever we call for house keeping the response was very quick. I would stay there again.

Dear Winsome P., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

It's ok

Customer review rating 4.4/5

Viria V. Families - 31/12/2019 Confirmed reviews ALL

It went well... Sadly there wasn't a pool. I feel like the breakfast need to be taken into consideration as for the food wasn't hot, and their is a need in variation. The fruits on point!!!! The rooms could have had a welcoming treat and not only a display of items to purchase. The front desk service was very nice! Lastly, a discount for Travel Agents would've been great. You are still on time to serve some thing. Thanks!

Dear Viria, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eric Franco A. Guest Service Manager

Great AND relaxing

Customer review rating 4.4/5

Niels Solo - 28/12/2019 Confirmed reviews ALL

Office party AND decides to rent a room. Awesome placer.

Dear Niels H., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Great Customer Service, clean hotel

Customer review rating 4.4/5

Sofia Couples - 28/12/2019 Confirmed reviews ALL

Staff was very helpful and courteous. Quality of food was good and room service was fast and friendly.

Dear Sofia D., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Great

Customer review rating 4.4/5

Romy Solo - 20/12/2019 Confirmed reviews ALL

Great

Dear Romel A P., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Quiet, clean and friendly!

Customer review rating 4.4/5

Anthony B. Couples - 18/12/2019 Confirmed reviews ALL

Comfortable

Dear Fiorello Anthony B., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Very nice hotel

Customer review rating 4.4/5

Marco B. Business - 17/12/2019 Confirmed reviews ALL

Comfortable beds, dark rooms and great location.

Dear Marco B., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager
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