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Novotel Panama City Hotel 4 stars

Customer review rating 4.4/5 2,779 reviews

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Room 1

Number of guests
Children's age

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Novotel Panama City
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+ 18 Services

Hotel extras

  • Early breakfast in the lobby from 4am

  • Just a stone's throw from the metro station

  • Nestled in a safe and tranquil area

  • Family offers with free accommodation for two children

  • Restaurant and bar with 24-hour à-la-carte service

Services in the hotel and nearby

Check-in from 15h00

Check out up to 13h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Services for children
  • Boat excursionsPaying
Business services
  • 2 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Panama City

Calle Jose I. Fabregas y Thays
De Pons, El Cangrejo
Lado Casa deMano de Piedra Duran
581 bella vista, panamá city, panama
panama

Tel: +5073068600

Fax: (+507)3068601

Check-in from 15h00

Check out up to 13h00

  • METRO BUS :  VIA ESPANA THAIS DE PONS

  • By plane

    TOCUMEN AIRPORT At 23km / 14 miles

GPS :8.990967, -79.523968

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. Accommodating up to two adults in twin beds, equipped with air conditioning, 42" LCD TV, minibar, hairdryer and safe, this comfortable room reflects the essence of Novotel.

Superior room with 1 king-size bed

  • Max. number of persons: 3
  • Area: From 29 m² / 312 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 2 double bedsNon contractual photo

  • Max. number of persons: 4
  • Area: From 29 m² / 312 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Family Room with 1 king-size bed and 1 sofa bedNon contractual photo

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with 2 double beds and sofa bedNon contractual photo

  • Max. number of persons: 6
  • Area: From 32 m² / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

365

Type of cuisine: International

Modern and comfortable restaurant offering the best of local and international cuisine

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

365

Non contractual photo

Enjoy a good time in our lobby bar which serves innovative cocktails specially prepared for you, along with a special selection of tapas and light meals.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 90 m²

  • Maximum capacity: 60 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Novotel Panama City

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

2,779 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,073 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Good location

Customer review rating 4.0/5

Vlada Couples - 29/03/2020 Confirmed reviews ALL

Located close to the Metro station and within easy reach of local restaurants and shops. We stayed during the covid-19 epidemic and staff coped with difficult conditions extremely well.

Dear Vladimir K., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Disappointing

Customer review rating 2.0/5

Alberto V. Business - 29/03/2020 Confirmed reviews ALL

Novotel in Panama was one of the best places to stay, unfortunately, on my last visit to the country (I travel to Panama 3-4 times a year and I always stay with you - check your records) the hotel staff could not accommodate some of my needs especially make me a better price for an extended stay at the beginning of 10 additional days and then for 30 additional days. the answer given by the hotel manager was ... do it by "booking" ... he didn't even give me the feeling of making me feel or giving me the perception that he was helping me.

Dear Alberto Fabricio V. Lema, Thank you for taking the time to tell us about your experience at the Novotel Panama City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Franco A. Guest Service Manager

It was a great stay despite of the covid situation

Customer review rating 5.0/5

Alejandro H. Business - 24/03/2020 Confirmed reviews ALL

The staff was exceptional , profesional and kind.

Dear Jose Alejandro h., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager
Customer review rating 5.0/5

Lissinia L. Solo - 23/03/2020 Confirmed reviews ALL

Good service

Dear Lissinia Irene L., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Excellent Hotel

Customer review rating 5.0/5

Gary Couples - 20/03/2020 Confirmed reviews ALL

We stayed here twice during our 2-week trip to Panama. Each time we got upgraded to a suites room as part of the Expedia VIP Access program. The hotel is in a safe downtown location. Walking distance to metro, restaurants (e.g. El Trapiche) and grocery shopping. The rooms (suites) are spacious with good amenities. The free single serve coffee (Duran) was excellent. The WiFi was the fastest in all Panama hotels we stayed. The hotel staff are very friendly, especially Yarsel who helped us a lot during our second stay. We would definitely stay here again next time in Panama City.

Dear Gary S., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Very nice crew and well located

Customer review rating 5.0/5

Gonzalo P. Business - 17/03/2020 Confirmed reviews ALL

It was all good. Nice people, nice place, good installations

Dear Gonzalo Pomes H., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

AC broken, everything else ok.

Customer review rating 2.0/5

Crus Business - 17/03/2020 Confirmed reviews ALL

The air conditioner in my room was broken, staff were aware of this yet did not offer a room change or fix the AC. By the time I realised it was early in the morning and too late to change. I had a very poor sleep. Apart from that facilities and staff were nice.

Dear Cris A., Thank you for taking the time to tell us about your experience at the Novotel Panama City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Eric Franco A. Guest Service Manager

Good stay

Customer review rating 5.0/5

Kinsky A. Solo - 14/03/2020 Confirmed reviews ALL

It was fantastic

Dear Kinsky A., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Friendly staff

Customer review rating 5.0/5

Anonymous Couples - 11/03/2020 Confirmed reviews ALL

Very good, Jercell at the front desk was very helpful and friendly.

Dear Serginio Jr B., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Well

Customer review rating 3.5/5

Anonymous Couples - 10/03/2020 Confirmed reviews ALL

Everything was well it could’ve been better as far as interacting with your guest as far as Experience being in Panama I don’t know for sure but I’m assuming most your guest are Tauruses so it’ll be better if you had a better tourist section where we have the guys in the lobby more of a package deal.

Dear George H., Thank you for taking the time to share your comments concerning your stay at the Novotel Panama City. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “service” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Eric Franco A. Guest Service Manager

Perfect

Customer review rating 5.0/5

Anonymous Couples - 09/03/2020 Confirmed reviews ALL

A really beautiful hotel in Panama. Great view, fantastic breakfast. We decided to come back for our last 4 days in Panama.

Dear Pierre-Antoine R., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Comfy stay

Customer review rating 4.5/5

Ricardo Couples - 08/03/2020 Confirmed reviews ALL

Amazing stay. Rooms were clean and quiet. Staff was very polite.

Dear Ricardo G., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Happy Stay

Customer review rating 5.0/5

Wadeware Solo - 02/03/2020 Confirmed reviews ALL

Comfortable beds, pleasant staff, nice amenities.

Dear Wade William W., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Good stay

Customer review rating 4.0/5

Anonymous Couples - 29/02/2020 Confirmed reviews ALL

Good stay

Dear Leanna S., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Location is good

Customer review rating 3.5/5

Doug C. Business - 27/02/2020 Confirmed reviews ALL

Nice staff and a clean hotel.

Dear Douglas C., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Estancia agradable

Customer review rating 5.0/5

Disna L. Business - 25/02/2020 Confirmed reviews ALL

Agradable

Estimada Diana L., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Panama City. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Eric Franco A. Guest Service Manager

Very good stay

Customer review rating 5.0/5

Rodolfo S. Business - 25/02/2020 Confirmed reviews ALL

Totally satisfied!

Dear Rodolfo S., We very much appreciate your comments regarding your stay at the Novotel Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Eric Franco A. Guest Service Manager

Its OK

TripAdvisor rating 3.0/5

Adventure52621200183 Couples - 10/01/2020 TripAdvisor review

Everything is OK. The staff are not rude, but they are also not that friendly either. However, I think this might be the dirtiest Accor hotel I've stayed in. The bathrooms were not cleaned and still has hairs from previous guests. The floors were not swept. I think the worst part is the stains and the mould on the sofas!

Dear Adventure52621200183, Thank you so much for taking the time to share your experience with us. I am glad to learn that you had a good stay with us during your visit to Panama City. On another note, please accept our most sincere apologies for not meeting your expectations with the cleanliness of the room provided. Your feedback is highly appreciated, it will help us to continue growing and improving our services. We hope you could trust in us in the near future. I will be pleased to personally assist with the reservation and find the most suitable room according to your needs. Thank you for your time and consideration. Kind regards, Eric Franco A Guest Service Manager

First stay

TripAdvisor rating 3.0/5

Arneada R Friends getaway - 14/12/2019 TripAdvisor review

They don't have face cloths so bring your own. No fridge with ice - only a beverage cooler with drinks to purchase. No ice bucket either. Room was nice. I was charged an extra night. Noticed it on my credit card on line so had to call to get it corrected. Very convenient area for food and near metro station.

Dear Arneada R, Thank you for taking the time to get in touch and provide us with some feedback following your stay at Novotel Panama City. Your kind and complimentary comments are always most gratefully received and I am so pleased to learn that you found our location to be convenient, and your bedroom to be comfortable. I will be sending a copy of your review to my team, who I know will take the time to correct the details mentioned. Thank you for your review of Novotel Panama City and we look forward to hosting you again in a near future. Warm regards, Eric Franco A Guest Service Manager

Business Stay November 2019

TripAdvisor rating 4.0/5

687rodrigo Business - 19/11/2019 TripAdvisor review

This was my second time at this hotel. It is a very good hotel, close to excellent. Great location, friendly helpful staff, very clean, fully equipped, excellent shower and bed. I recommend it to any type of traveller and I will definetely book it again.

Dear 687rodrigo, Thank you for providing your experience. It is good to know that you enjoyed your stay with us. Our locations is ideal for business or leisure trip and all our guests love were we are situated. Also, than you for letting us know that we have a friendly staff always willing to help; and a clean, comfortable and fully equipped room. We like to provide all our guests a great service with a good product. Hope to see you soon at Novotel Panama City to attend you as you deserve. Regards, Eric Franco A Guest Service Manager

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