Sofitel Legend Casco Viejo - Panama City

Customer review rating (ALL Rating) 4.8/5 483 reviews

Sofitel Legend Casco Viejo - Panama City - Image 1
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Description

Hotel extras

  • The only luxury hotel in Casco Viejo featuring a waterfront location.

  • Located within a 5-minute walk of top attractions and historic sites.

  • Largest pool deck in the historic district, overlooking the ocean.

  • Exceptional dining, including a rooftop bar with DJs and live music.

  • Modern fitness center and a serene spa offering holistic treatments

Our accommodation(s)

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Hotel location

Sofitel Legend Casco Viejo - Panama City

Calle Primera Oeste, San Felipe, Casco Viejo
0843 PANAMA CITY
Panama

GPS:8.9516, -79.53212

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  483 reviews

Customer review rating 5.0/5

Ryan S. Families - Confirmed reviews ALL

Great service, ambiance and food. Nice sized rooms and amenities.

Well located. Great stay.

Customer review rating 4.5/5

Mt Families - Confirmed reviews ALL

Staff was great. Perfect location. Amenities were lovely.

Bonjour Madame T., We very much appreciate your comments regarding your stay at the Sofitel Legend Casco Viejo - Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Merci, Sofitel Legend Casco Viejo Panamá

Customer review rating 5.0/5

Harry P. Families - Confirmed reviews ALL

stayed with my family of 5 households. Other than rooms not being ready on time all was fabulous.

Bonjour Monsieur p., We very much appreciate your comments regarding your stay at the Sofitel Legend Casco Viejo - Panama City. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry that early check in was not available at your arrival time, due to high occupancy. If there is another opportunity in the future, please let us know so we can verify all possibilities to make a memorable stay for you and your family, from start to end. My name is Liz Saad, Executive Assistant to General Manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. have a great week. Merci, Sofitel Legend Casco Viejo Team

Disappointed

Customer review rating 2.0/5

Dr. A. R. Couples - Confirmed reviews ALL

Dear Sofitel Management, I am writing to express my profound disappointment with the recent encounter my husband and I had with our reservation at your esteemed establishment. Upon our check-in on March 19th, 2024, we were greeted cordially by your staff who informed us of a purported "room upgrade." Naturally, we were elated at the prospect of experiencing enhanced accommodations at the Sofitel. However, our excitement quickly turned to dismay upon entering the room, which appeared to be a boisterous party suite located in close proximity to the hotel's rooftop and secretive rum bar. Despite our initial confusion, we graciously accepted the tour of this so-called "upgraded room," only to promptly request to be relocated to the room we had originally booked and prepaid for through Accor (Ocean Front Legendary Suite), as loyal members. Shockingly, we were informed that the legendary oceanfront suite, which we had meticulously selected and paid for in advance, was mysteriously unavailable. It became evident that the hotel had double-booked our room and attempted to mask the oversight with a disingenuous "upgrade." Subsequently, a manager contacted our room to address the situation. Regrettably, her response fell far short of satisfactory. She exhibited a lack of empathy and failed to offer a genuine apology for the inconvenience caused. Instead, she vaguely promised to consult with her superior the following morning to discuss potential compensation. Furthermore, we were informed that the legendary suite would only be available the next day, necessitating an inconvenient room switch during what was intended to be a seamless and enjoyable vacation. This experience has left a profound mark on our stay at the Sofitel Legend hotel. Not only was our special occasion, a birthday surprise for my husband, marred by this ordeal, but the blatant deception in disguising the relinquishment of a reserved room as an "upgrade" has tarnished our initial impression of your establishment. Such deceitful practices are wholly unacceptable and not reflective of the level of service and integrity one would expect from a renowned brand like Sofitel. On the second day of our vacation, we were moved the room originally booked (Ocean Front Legendary 1 BDR King Suite). Upon check-out, we had spoken with Janina Canate who informed us that our first night stay would be refunded as we did not stay in the room that was originally booked. We have yet to see that refund on our credit card statement. Moreover, an email was sent to management on March 19th, 2024 and to Janina Canate on April 1st, 2024 with no response. I trust that you will address this matter with the urgency and attention it deserves, and I eagerly await your prompt response. Kind Regards, Dr. Alisha R.

Bonjour Madame R., Thank you for taking the time to tell us about your experience at the Sofitel Legend Casco Viejo - Panama City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our Operation Director, Belen Folgueira, tried to call you to express our apologies and confirm another detail. Also, an email from her was sent. Let us know if there is anything else we can assist you with. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Merci, Sofitel Legend Casco Viejo Team

A lovely experience!

Customer review rating 5.0/5

Navi Couples - Confirmed reviews ALL

We were greeted with warm "Bonjours" as we arrived at the hotel . All staff members were exceptional at their roles. I was very surprised to be given a fruit platter in the room and it was a nice additional touch. The bed was very comfortable and we had the option to change the pillows. At the restaurants the food and drinks were amazing. I'm glad we chose the breakfast package, it was totally worth it. The cappuccinos were done to perfection. I had time to check out the spa and I probably received the best massage i've ever had from Carolina. The secret speakeasy bar was a fun adventure and our server was very knowledgeable about the drinks. I will be highly recommending this hotel to all my friends and family. Hopefully, I can visit again soon!

Bonjour Madame B., We very much appreciate your comments regarding your stay at the Sofitel Legend Casco Viejo - Panama City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Merci, Sofitel Legend Casco Viejo Team

Other web-users rate our hotel

  • 275 reviews 9.6/10 Location
  • 347 reviews 9.1/10 Room
  • 571 reviews 9.2/10 Service
  • 8 reviews 8.2/10 WiFi
  • 211 reviews 9.1/10 Amenities
  • 189 reviews 9.5/10 Vibe
  • 116 reviews 8.1/10 Comfort
  • 89 reviews 7.6/10 Breakfast

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