The Royal Surakarta Heritage - Handwritten Collection 5 stars

Customer review rating (ALL Rating) 4.4/5 583 reviews

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The Royal Surakarta Heritage - Handwritten Collection - Image 1
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Jl Slamet Riyadi No 6, 57111 SOLO, Indonesia

Description

Hotel extras

  • Luxurious Javanese heritage decor

  • Fitness Centre, Semi-Indoor Pool, and Sauna

  • Strategically located among shopping places and city's attractions, such as Klewer Market

  • Easy access to Solonese famous street food places, Galabo and Keprabon

  • Free WIFI

Our accommodation(s)

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Hotel location

The Royal Surakarta Heritage - Handwritten Collection

Jl Slamet Riyadi No 6
57111 SOLO
Indonesia

GPS:-7.571785, 110.828656

Telephone
Fax +62 271 666530

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

SRIKANDI

Open round the clock for breakfast, lunch, dinner and late supper, this fine dining restaurant is elegantly designed in a strong Javanese ambiance with a touch of Chinese influence. Admire the rich varieties of local heritage and Western culinary delight.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  583 reviews

Customer review rating 4.5/5

Wahyu U. Friends - Confirmed reviews ALL

The room is spacious, cosy, and the smell is good. However, I didn't find the direction sign of kiblat. The staff is friendly and the management is good to accommodate my request for welcoming my friends who came from UK and visit Solo for their first time. The staff at the restaurant, her name is Ismi, is so friendly and helpful.

Dear WU, We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dini Fitri Hastuti Front Office Manager

Customer review rating 2.0/5

Tim G. Couples - Confirmed reviews ALL

To much “stuff” in the lobby. The breakfast was not good several food items were cold. Someone should just clean out the ice cream cooker as it looks very old. The plumbing is a nightmare. The parking is a test of patience. Front desk staff, location, and restaurant team are really the only reason the score isn’t lower.

Dear TG, Thank you for taking the time to tell us about your experience at the The Royal Surakarta Heritage - Handwritten Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Handwritten Collection, we strive to provide a superior service experience for every customer; therefore your feedbacks are very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dini Fitri Hastuti Front Office Manager

Customer review rating 5.0/5

Sidharta G. D. Solo - Confirmed reviews ALL

An truly delightful experience and a most memorable stay at The Royal Surakarta Heritage. My heartfelt gratitude goes to Ka Bunga and Amel from Guest Relations, whose exceptional attentiveness, informative assistance, and prompt responses were truly commendable. They are, without doubt, the finest Guest Relations team I have encountered throughout my stays with Accor. My sincere thanks also go to Mba Dinda and Elisa from the Front Office, Mas Khan and Mba Sekar from the Restaurant, as well as Mas Jetto and Mas Joni from Housekeeping, for their gracious hospitality and thoughtful service. Each of you contributed to making my stay exceptionally pleasant and memorable. It was a genuine pleasure to experience such warmth, professionalism, and gracious hospitality. With my warmest appreciation and highest recommendation, I look forward to returning to The Royal Surakarta Heritage.

Dear SG D, Thank you for sharing your delightful experience at The Royal Surakarta Heritage. We are truly pleased to hear that your stay was memorable and that our team made a positive impact on your visit. Your kind words regarding Ka Bunga, Amel, Mba Dinda, Elisa, Mas Khan, Mba Sekar, Mas Jetto, and Mas Joni are greatly appreciated. It is always rewarding to know that our staff's dedication to providing exceptional service is recognized by our valued guests. We strive to create a warm and welcoming environment, and your feedback reinforces our commitment to hospitality excellence. Thank you once again for your high recommendation. We eagerly anticipate your return to The Royal Surakarta Heritage. Best Regard, Dini Fitri Hastuti Front Office Manager

Customer review rating 4.0/5

Sasa I. M. Couples - Confirmed reviews ALL

On Sunday you can enjoy morning car free day if you want. The hotel is close to everywhere. Breakfast selection could be improved. The room was spacious and very comfortable indeed.

Dear SI, We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team especially our Food & Beverage Department. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Dini Fitri Hastuti Front Office Manager

Customer review rating 4.5/5

Hidayat D. Couples - Confirmed reviews ALL

Value for money to stay in the heart of Solo

Dear HD, We very much appreciate your comments regarding your stay at the The Royal Surakarta Heritage - Handwritten Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dini Fitri Hastuti Front Office Manager

Other web-users rate our hotel

  • 346 reviews 8.7/10 Location
  • 875 reviews 7.2/10 Room
  • 974 reviews 9.2/10 Service
  • 25 reviews 5.1/10 WiFi
  • 412 reviews 8.5/10 Vibe
  • 411 reviews 7/10 Cleanliness
  • 365 reviews 8/10 Breakfast
  • 67 reviews 6/10 Pool

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