Pullman Liverpool 4 stars

Customer review rating (ALL Rating) 4.7/5 2,200 reviews

Best price
guarantee
Pullman Liverpool - Image 1
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Kings Dock, L34FP liverpool, United Kingdom

Description

Hotel extras

  • Discounted parking at Kings Dock Multi Storey- chargeable at £12 for 24hrs (subject to change)

  • Waterfront location and walking distance to Royal Albert Dock

  • High-speed Wi-Fi in all areas

  • Neighbours M&S Bank Arena, ACC Liverpool and Exhibition Centre Liverpool

  • Card payment only

Our accommodation(s)

Hotel location

Pullman Liverpool

Kings Dock
L34FP liverpool
United Kingdom

GPS:53.396407, -2.989419

Telephone
Fax +44 151 945 1001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Pullman Restaurant

Pullman Liverpool Restaurant offering breakfast, lunch, Afternoon Tea and evening meals.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,200 reviews

TripAdvisor Rating  4.5/5  3,285 reviews

Certificate of excellence 2024

Exceptional hotel

TripAdvisor rating 5.0/5

Allison B TripAdvisor review

Superb hotel, great location, The hotel is stunning, we had a luxurious room, The bed was super comfortable and the staff are super friendly throughout the hotel. We had room service which was good food, breakfast was also excellent plenty to choose from and well cooked. We thoroughly enjoyed our stay here and definitely recommend and will be back.

Dear A B Thank you for your review and kind words Delighted you had a great experience and found our beds comfortable We look forward to welcoming you back soon kind regards Neil Brailsford General Manager

Great location.

Customer review rating 2.5/5

Deanie G. Families - Confirmed reviews ALL

Nice welcome and good breakfast. However we all felt the hotel was overpriced and not value for the money. The plumbing meant we could hear when the neighbouring rooms were using the bathroom.

Dear Frances H., Thank you for taking the time to tell us about your experience at the Pullman Liverpool. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to look in to your comments. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chris Klein Guest Experience Manager

Superb hotel

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Excellent stay, definitely the best hotel in liverpool by far, staff friendly, food good, room clean and modern and bed super comfy. Great location, will definitely stay again.

Dear allison b., We very much appreciate your comments regarding your stay at the Pullman Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Klein Guest Experience Manager

Great Stay

Customer review rating 5.0/5

Jackie J. Couples - Confirmed reviews ALL

We always stay at the Pullman when visiting Liverpool, great location, good standard of rooms and facilities, staff are very friendly and the bar prices reasonable for a hotel.

Dear Jackie J., We very much appreciate your comments regarding your stay at the Pullman Liverpool. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chris Klein Guest Experience Manager

Poor Breakfast

Customer review rating 2.5/5

Pip C. Business - Confirmed reviews ALL

Dont think your cooked breakfasts are a good standard, the scrambled egg looked like it could have been used in a construction site. There's no choice of different eggs, also cant have an omelette. Apart from that everything was fine.

Dear Pip C., Thank you for taking the time to share your feedback. Whilst we are delighted to hear that you have enjoyed the overall experience, we are sorry to know the food standards did not live up to your expectations. Please rest assured your comments will be shared internally for further discussion. We all very much hope to have the opportunity of welcoming you back in the future. Chris Klein Guest Experience Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,576 reviews 9.4/10 Location
  • 2,390 reviews 8.8/10 Room
  • 2,318 reviews 9.4/10 Service
  • 31 reviews 3.6/10 WiFi
  • 993 reviews 8.5/10 Comfort
  • 952 reviews 8.6/10 Breakfast
  • 876 reviews 7.8/10 Cleanliness
  • 536 reviews 7.9/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.