SO/ Auckland 5 stars

Customer review rating (ALL Rating) 4.3/5 2,368 reviews

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Hotel extras

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Club Signature lounge is exclusive to SO Club and Suite guests.

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

  • ALLSAFE accredited.

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

SO/ Auckland

Corner of Customs St E& Gore St, Auckland Central
New Zealand

GPS:-36.845421, 174.768507

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,368 reviews

TripAdvisor Rating  4.0/5  300 reviews

Great stay

Customer review rating 4.5/5

Renee Couples - Confirmed reviews ALL

Loved it. Loved the staff and facilities!

Dear M. D., Thank you very much for taking the time to review your stay with us! We are delighted to know you loved the experience being at SO Auckland. We always strive to provide the best quality service possible to achieve such satisfaction as yours! Thank you, this will indeed help us improve and be motivated We look forward to hosting you again! Warm regards, Rhona, DM SO Auckland

Well located

Customer review rating 5.0/5

David Business - Confirmed reviews ALL

VIP room

Kia Ora David, Thank you for taking the time to review your stay with us at SO/ Auckland. We strive to provide our guests with the highest level of comfort and service, and it's rewarding to know that we succeeded in making your stay memorable. We look forward to welcoming you back for another exceptional experience. Ngā mihi nui, Anirudh Tanwar Duty Manager SO/ Auckland

Great rooms but some service isssues

Customer review rating 3.0/5

David Business - Confirmed reviews ALL

I have stayed at the hotel many times before - but after several requests to clean my room only a basic clean was done with most amenities not restocked

The toilet and shower are completely open to the bed.

Customer review rating 1.0/5

David Friends - Confirmed reviews ALL

This needs to be made EXPLICITLY clear when booking. This is just super weird. I spoke to two different front desk agents who pretended like they didn’t know what I was talking about… “the bathroom problem? What bathroom problem?” Additionally, changing to a room with *gasp* a door between the toilet and the bed would cost and upcharge. If you’re traveling with friends this is very uncomfortable. I won’t be staying at another SO hotel because of this.

Dear Mr. David L., Thank you for taking the time to give us your feedback after your stay. We are sorry that your stay did not meet your expectation and that you did not appreciate the hotel design. We will ensure that our booking process includes clear information about room configurations. Sincerely, Julie Cavaillon Front Office Manager SO/ Auckland

Luxury and central

Customer review rating 4.5/5

B C. Couples - Confirmed reviews ALL

Loved the service and our room was beautiful and we absolutely loved our upgrade thank you. Your staff are so friendly and helpful. Noticed the hotel doesn’t have its signature smell anymore? Only disappointment was the club lounge. Used to be high end food and wine. Now its pastry’s you serve at the breakfast buffet and no spirits? Your Club room was one of the main reasons we booked with you .

Kia Ora B C., Thank you for taking the time to review your stay with us at SO/ Auckland. We're delighted to hear that you loved the service, enjoyed your beautiful room. Your feedback regarding our staff's friendliness and helpfulness is greatly appreciated, and we'll be sure to pass along your kind words to the team. We're sorry to hear about your disappointment with the changes in our club lounge offerings. We value your feedback and will take it into consideration as we strive to continuously improve our services and offerings to better meet the expectations of our guests. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable experience in the future. Ngā mihi nui, Anirudh Tanwar Duty Manager SO/ Auckland

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Other web-users rate our hotel

  • 472 reviews 9.1/10 Location
  • 1,222 reviews 7.6/10 Room
  • 1,194 reviews 8.2/10 Service
  • 11 reviews 5.6/10 WiFi
  • 421 reviews 8.8/10 Vibe
  • 410 reviews 7.1/10 Food
  • 267 reviews 6.5/10 Bar
  • 241 reviews 7.8/10 Breakfast

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