ibis Kolkata Rajarhat

Saff could handle and respond to any queries and were very helpful

1. Airport pick up was horrible. After following up for several times finally picked up. 2. Checking in was terrible. Booked for 2 family rooms in 25 days advance and was accompanied by old age parents however I was given different rooms in different levels. The room was not cleaned, cigarette buds left behind with Smokey smells. 3. Basic needs such as toilet soaps, shampoo, body wash, bath towels not provided. Have to call reception for this. 4. One of the room was so dirty that I have to complain and around 2:30 am finally shifted to different room. 5. Amount of Rs 2000/- was stolen from my moms hand bag which was kept inside the room. It looks like the housekeeping guys have such low level things. 6. In room Dinning doesn’t have vegetarian options which we needed for as we checked in around 11:45 PM and were hungry. 7. I used to stay at Trident but never faced such experience. This time I choose ibis due location which turns out to be nightmare experience. I won’t book ibis in near future or recommend any friends or family to do so

It's really nice to be there in this in hotel. Employees and management are at their best in providing the best-in-class service. No Complaints. Maintenance is awesome. It's going to be my choice for sure again in the coming trips, this hotel chain group would be my first preference for sure in other locations as well. This is well situated at very nice place in Newtown, Rajarhat. You can have great evening times with an easy access to nearby malls and other parks. Overall nice ..!!

I've been visiting this place almost every month and staying here because it's close to my work. However, I do find that the service is getting bad to worse. It is rated 3Star but they do not provide hand towel, body lotion or even toilet essentials. We have to ask for it. This time even after asking the house keeping they did not. I had to all the front desk and then get these. The couch is always stained. The Trash cans are either too tight which can't be opened unless you use a hand or the foot press is broken so you definitely need to use a hand to open the trash can. The restaurant is nice, the staff at the restaurant and the house keeping are very friendly and helpful. However there are a few house keeping staff who make you feel we are at their mercy and providing a tiny body moisturiser is a great generosity on their part. This time they even made me ask for a glass to drink water. It was missing and then when I asked them it was not provided. I had to call the front desk again to request for a glass. I feel the management takes it for granted that people will anyways come. I have stayed at the Ibis Bangalore and Ibis Delhi. The services there and the room there are much better managed.I have discussed these things with the General Manager and the Sales Manager. While they assured that these concerns would be addressed, I find the quality of service is gone bad to worse.

The rooms were good but the AC was not properly functioning. The quality of food was worst. There was neither the quality nor the variety. The servicing at the restaurant was not at all satisfactory.