Dear Dilip, We very much appreciate your comments regarding your stay at the ibis Kolkata Rajarhat. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajit Jose General Manager

Dear Mr. K., Thank you for taking out time to share your feedback with us. Our prime endeavor is to offer our guests with the best-in-class services and amenities. Your accolades have been shared with entire team. It was a pleasure serving you and we’ll be looking forward to welcome you back for another excellent experience. Sincerely, Ajit Jose General Manager

Dear Naveen, Thank you for taking the time to tell us about your experience at the ibis Kolkata Rajarhat. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. ibis rooms are ergonomically designed keeping in mind the basic necessities of stay in a business hotel, following a design which has been tested and implemented in over 2000 ibis properties worldwide. We graciously accept your feedback about the room size. With more than 2000 hotels around the world, ibis believes in providing quality accommodation at best prices. We believe that our guests look forward to smart and safe rooms in convenient locations. In our endeavor to provide you a comfortable experience, we have left luggage trolleys at hotel entrance to move your bags. This allows you a contactless safe movement of bags at your convenience. Feel free to take them to your car parking and even up to the rooms. Team ibis is at your service should you require baggage assistance for specially abled, elderly, pregnant or anyone with any medical conditions who needs help. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ajit Jose General Manager

Dear Chandreyee, We very much appreciate your comments regarding your stay at the ibis Kolkata Rajarhat. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ajit Jose General Manager

Dear Capt. Jayantha, Thank you for choosing to stay with us at the IBIS Kolkata Rajarhat. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as your appreciative comments are the most gratifying and will be our greatest reward. Thank you for your kind feedback, and we look forward to see you again soon for another magnifique journey with us. Sincerely, Ajit Jose General Manager

Dear Sounderajan, We very much appreciate your comments regarding your stay at the ibis Kolkata Rajarhat. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will definitely pass on your feedback to Jogita & Chiranjeet and am sure it will serve as an encouragement for the entire team. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Ajit Jose General Manager

Dear Anand, Thank you very much for sharing your experience with us. While I am pleased that you enjoyed your stay, with regards to your experience in our restaurant and bar - we are taking all necessary measures and done amendments to ensure all our patrons keep enjoy dining with us. We hope that we will have the pleasure to welcome you again so we can have another chance to shine. Warm Regards, Ajit Jose General Manager

Hi Kalramannu.. Many thanks for sharing your feedback. While I am pleased that you enjoyed your stay with us, With regards to your experience in our restaurant - we are still adjusting to the global pandemic and trying our level best to ensure that our hotel and facilities along with all the services are safe for all our guests. The reason behind to stop self service in buffets is to avoid any contamination as the ladles used to serve food are high touch points during the buffet service and could have a adverse effect. Thus, the entire hospitality industry is still in process to define a proper service sequence for our guests to feel safe and make it secure for them. These service guidelines are also in line with the Health Ministry and we also hope that soon we shall go back to the usual service sequence. I can only hope that you would understand the purpose for such service delivery . Regards Vaibhav Gupta Hotel Manager

Hi Sherpa, It is indeed heartening to receive such positive feedback and I sincerely thank you for sharing your kind appreciation with us. I would like to thank you once again for sharing your valuable feedback with us and my entire team looks forward to welcoming you back at ibis Kolkata Rajarhat. Cheers! Mizan Uddin Hotel Manager

Hi Kenfatt, Thank you for your feedback and I am elated to hear that you liked the hotel and our services. I have noted you feedback about breakfast and same has been shared with our Executive Chef for further improvement. We are also in process to get our bar operational and soon we you will be able to enjoy drinks with us. The team at ibis Kolkata Rajarhat looks forward to welcoming you back in the near future. Regards, Mizan Uddin Hotel Manager

Dear Mr. Pradhan, Thank you for taking the time to share your feedback with us. I would like to apologize most sincerely for the way your stay was handled. At ibis, we have eliminated certain services like portage but our hotel staff is always available to assist our guests. I request you to please treat this incident as non-representative of the ibis Kolkata experience and give us another opportunity to make amends. Regards, Mizan Uddin Hotel Manager