Novotel Kolkata - Hotel & Residences

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Novotel Kolkata - Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 916 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Beautiful rooms and pet friendly serviced apartments with all modern facilities

  • Free WiFi access throughout the hotel

  • Indian, Italian and Continental cuisine with 24 x 7 Bar

  • Nearby shopping mall, Conventional center with one of the largest eco-friendly park.

  • Business centre and executive lounge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Kolkata - Hotel & Residences

CF 11 Action Area 1C, New Town Rajarhat
700156 KOLKATA
India

  • By plane

    NETAJI BOSE INTL At 11km / 7 miles - Shuttle paying

  • By train

    HOWRAH STATION At 17km / 10 miles

GPS:22.579605, 88.461421

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews for
Novotel Kolkata - Hotel & Residences

100% genuine reviews from our guests

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ALL Rating  4.3/5  916 reviews

TripAdvisor Rating  4.5/5  2,288 reviews

Certificate of excellence 2022

Excellent stay

Customer review rating 5.0/5

Manmeet Couples - Confirmed reviews ALL

Hotel staff was very nice and polite from chk in - chk out . Room service was good , the person who got food in our room was very nice . Ordered pizza and risotto which was really really good. Really good breakfast.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Sandeep Johri General Manager

Very average

Customer review rating 3.0/5

Nikolas Business - Confirmed reviews ALL

Too complicated with gym timings and only 2 slots at a time making it impossible to visit. Room service…. When ordering i asked if the quantity was enough and was assured it was. Unfortunately it was more than enough for two people.

Dear Madam, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations in certain areas such as concern over gym timing and room service. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to improve the quality of our services and avoid such a recurrence. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Warm Regards, Sandeep Johri General Manager

Homely Stay, Good location, breakfast spread was excellent..

Customer review rating 4.5/5

Travel B. Friends - Confirmed reviews ALL

Everything was absolutely fine only thing that you can improve upon is the delivery time for In-room services.. rest all are fine.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Sandeep Johri General Manager

Comfortable stay

Customer review rating 4.0/5

Somnath C. Business - Confirmed reviews ALL

The room was quite and the bed comfortable. The location of the hotel was good. Staff were polite and helpful. No issues with cleanliness or hygiene. I had to leave early and couldn't have breakfast so, can't comment on the food! Keep it up

Dear Sir, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations in certain areas. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to improve the quality of our services and avoid such a recurrence. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Warm Regards, Sandeep Johri General Manager

Good stay.

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

The stay was good. The room was properly maintained and room service was swift. But I found the buffet options were limited and items were not refilled promptly. Also, the food was not served hot.

Dear Sir, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations in certain areas. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to improve the quality of our services and avoid such a recurrence. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Warm Regards, Sandeep Johri General Manager

Good stay. Cooperative staff who show initiative.

Customer review rating 3.5/5

Dipankar S. Couples - Confirmed reviews ALL

Very pleasant stay. However the breakfast menu was limited. Secondly bedrooms should have an extendable/reteactable clothesline for washed undergarments.

Dear Sir, We very much appreciate your comments regarding your stay at Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I had share your comments with our team and this feedback serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. However I have noted your feedback regarding room service and assure you that we will definitely relook into it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Customer review rating 1.0/5

Anonymous Couples - Confirmed reviews ALL

Very poor food quality ,lift service horrible and service at restaurant poor waiters talking in Bengali ,rooms poorly kept ,bathroom filthy and Needs lot of improvement Stayed here when it started was better earlier

Dear Sir, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations in certain areas. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to improve the quality of our services and avoid such a recurrence. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Warm Regards, Sandeep Johri General Manager

Well located. Nice breakfast.

Customer review rating 5.0/5

Vikas S. Business - Confirmed reviews ALL

Thanks for upgrading my stay. I liked your pool.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Sandeep Johri General Manager

Excellent stay

Customer review rating 4.5/5

Jrj Solo - Confirmed reviews ALL

It was an excellent stay.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Sandeep Johri General Manager

Good Stay - Could Have Been Better

Customer review rating 3.5/5

Manoranjan Business - Confirmed reviews ALL

I will elaborate the Cons only. 1) Looking at the price paid, an added breakfast could have been a better deal. 2) The minibar was empty, even a 2 or 3 star hotel gives it loaded these days. 3) The room facilities were Ok, was expecting more from a brand called "Novotel". 4) Have stayed in your counterparts like Lemon Tree (just opposite your location in Kolkata), have got better amenities there, at lowest prices. 5) Housekeeping needs to be punctual. Not a fault of the Housekeeping staff, but the responsibility goes to the front desk/in house executives. A request for bottle of water took more than an hour. I may not visit again - not because of the pointers above, the stay was pleasant, but not satisfactory looking at the amenities, facilities and the service given at the price paid in total. Would rather prefer a stay at some 2-3 star property, which takes utmost care of a frequent traveler like me. But thank you...the stay was not that bad. As I said, it could have been better, looking at the brand value.

Dear Sir, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations in certain areas. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to improve the quality of our services and avoid such a recurrence. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Warm Regards, Sandeep Johri General Manager

Good Stay

Customer review rating 5.0/5

Dr. N. S. R. Families - Confirmed reviews ALL

Excellent stay, the staff members starting from reservation, front office, restaurant, gym, swimming pool, housekeeping, room services - all are very courteous and helpful. They tried to understand the exact requirement and helped us. More precisely my 7 years old daughter liked the place very much.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Sandeep Johri General Manager

Not so good an experience

Customer review rating 3.0/5

Nitya Business - Confirmed reviews ALL

Hi - My experience was not so good. Firstly I was given a Smoking room without checking my preference. The Check In Attendant did not give me any updates on what all services are included in my package. e.g. I later came to know dinner is also included. I was given a room with two single beds (first the smoking room and then the non smoking room also). The room was not cleaned/ vaccumed the 2 days I was there. There was some leftover snacks/ namkeen spilled on the carpet. It remained there till the day I left

Dear Madam, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations in certain areas. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to improve the quality of our services and avoid such a recurrence. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Warm Regards, Sandeep Johri General Manager

Professional services

Customer review rating 4.0/5

Jacob M. Business - Confirmed reviews ALL

Comfortable room, Had a good sleep

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, we have noted your suggestions in respect of maintenance and breakfast spread. Would be look into it positively and ensure that necessary actions will be taken place. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Sandeep Johri General Manager

Comfortable stay

Customer review rating 3.0/5

Samir D. G. Families - Confirmed reviews ALL

Housekeeping, specially quality of bath towels needs change, corridor leading to room has foul odour. Frequently had to call guest service for repleshments of toiletries, coffee and milk satchets. Lacks clarity in terms of explaining guest privileges while check in by the person carrying out formalities. Confusion in serving orders placed during breakfast. Basic necessity of water refill needed frequent reminder. Lacked effort to replenish glasses in juice counter. Positive side is all requests were attended to promptly.

Dear Sir, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations in certain areas such as lack of preplaced amenities in the room . I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to improve the quality of our services and avoid such a recurrence. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Warm Regards, Sandeep Johri General Manager

Good stay

Customer review rating 3.5/5

Vimal K. T. Business - Confirmed reviews ALL

It’s as expected

Dear Sir, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations in certain areas such as waiting time at arrival. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to improve the quality of our services and avoid such a recurrence. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Warm Regards, Sandeep Johri General Manager

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Thanks for your wonderful service

Dear Sir, We very much appreciate your comments regarding your stay at Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I had share your comments with our team and this feedback serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

All good except service was the worst as compared to my all stays with accor ever

Customer review rating 2.5/5

Deepak S. Friends - Confirmed reviews ALL

House keeping and restaurant room service is the worst ..

Dear Sir, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations in certain areas. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to improve the quality of our services and avoid such a recurrence. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Warm Regards, Sandeep Johri General Manager

Good stay

Customer review rating 3.5/5

Krishna P. Business - Confirmed reviews ALL

Overall good stay but I disappointed with front desk. While check inn I told them to add my Accor membership number but till I checked out they not done. While I doing my check out I wasted quite a lot of my time to sort out this issue. Food and beverage discount on membership are not included

Dear Sir, We very much appreciate your comments regarding your stay at Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I had share your comments with our team and this feedback serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. However I have noted your feedback regarding Loyalty program entitlements and assure you that we will definitely relook into it. Thank you again for sharing your experience, and we hope your next visit will be as much pleasant than previous one. Sincerely, Sandeep Johri General Manager

everything is good

TripAdvisor rating 5.0/5

Anand J Business - TripAdvisor review

The hotel is located in new town area, near to air port (30 min ride)g very good location near to shopping mall and restaurants. Thr wifi connectivity is very good. The food quality at restaurant is excellent.

Dear Guest, thank you for your review. I am happy to read that you had a comfortable stay. I shall look for your next visit. Warm regards Sandeep Johri General Manager

Good Businesss Hotel

TripAdvisor rating 4.0/5

drharishpathak Business - TripAdvisor review

adjacent to Biswa bangla convention centre and close to airport makes it an attractive location. Good service and helpful staff is a bonus. As an accor silver member was given a room upgrade and taken care of

Dear Guest, Thank you for taking the time to review us on this platform and share your experience. I am delighted to know that we were able to live up to your expectations and deliver a memorable experience. We value your patronage and look forward to welcome you back. Warm regards, Sandeep Johri General Manager

Our most recent 20 reviews

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