Novotel Kolkata - Hotel & Residences Hotel 5 stars

TripAdvisor rating 4.5/5 2,018 reviews
Novotel Kolkata - Hotel & Residences
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Hotel extras

  • Beautiful rooms and pet friendly serviced apartments with all modern facilities

  • Free WiFi access throughout the hotel

  • Indian, Italian and Continental cuisine with 24 x 7 Bar

  • Nearby shopping mall, Conventional center with one of the largest eco-friendly park.

  • Business centre and executive lounge

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • NETAJI BOSE INTLPaying
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Tennis
  • Boat excursions (Nearby)
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Kolkata - Hotel & Residences

CF 11 Action Area 1C
New Town Rajarhat
700156
kolkata
india

Tel: +913340323333

Fax: (+91)33/40323334

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NETAJI BOSE INTL At 11km / 7 miles - Shuttle paying

  • By train

    HOWRAH STATION At 17km / 10 miles

GPS :22.579605, 88.461421

Our accommodations

Superior Room King Size Bed with WIFI.

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Room Twin Size Bed with WIFI.

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Premier Room King Size Bed, Premier Lounge Access, 15% OFF on Food & Soft Drinks.

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Premier Room Twin Beds, Premier Lounge Access, 15% OFF on Food & Soft Drinks.

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Suite, Premier Lounge Access, Airport transfers, laundry, 15 Pct OFF on Food & Soft Beverage.

  • Max. number of persons: 3
  • Area: From 53
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Studio Apartment with Kitchenette, Premium WiFi, 15% OFF on Food & Soft Beverage.

  • Max. number of persons: 3
  • Area: From 44
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

1 Bedroom Apartment with Kitchen, Premium WiFi, 15% off on Food & Soft Beverage.

  • Max. number of persons: 3
  • Area: From 53
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Presidential Suite

  • Max. number of persons: 3
  • Area: From 232
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Our restaurants and bars

THE SQUARE

Type of cuisine: International

24h a day, enjoy a great experience. You are served freshly prepared meals, with a large choice of Asian and international specialities, a la minute cooking. Stylish designs bring European and Asian influences.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

STUDIO - THE PAN-ASIAN GALERIE

Type of cuisine: Gourmet

Pan Asian Speciality restaurant serving tapas and delicacies from far East and South East Asia

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DELICE - THE BAKESHOP

Type of cuisine: French

A bistro-style delicatessen featuring a wide array of breads, cakes, pastries, tarts, chocolates, macaroons served with hot and cold beverages convenient for take-away or a quick sit down bite.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CASCADES

Photo non contractuelle / Strictly non binding

The pool bar is set in an oasis of tranquility amidst lush green landscaping that is best enjoyed with custom-made cocktails and well-chosen menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SANTE

Photo non contractuelle / Strictly non binding

With a choice of signature beverages & sumptuous bites to go along with, the 24 HRS Lounge Bar next to the Lobby is an offering for relaxation for guests looking for a quick break or guests who wish to distress & enjoy in the ambience of a five star hotel

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 501

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
Novotel Kolkata - Hotel & Residences

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,157 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,018 reviews

Terrible service and room

TripAdvisor rating 4.5/5

87jason Business - 20/01/2020 TripAdvisor review

I stayed 7 nights total and had a worst experience in my life. Everytime when I call front desk, guest service or dining, no one answered. Answering rate was less than 5%, and you must hold your phone at lease 5-10 min to be answered. And they shifted my room due to a lot of noise from whole family that came for wedding, but the new room(studio apartment type) was in a bad condition. One of the windows was shaking and lot of noise and fine dust came from the crack. Also, they said our booking was not completed and we showed them which is confirmed on app which never happened in other Novotel branches in India. They also said to one of our colleagues that room was double booked so they wanted him to pay for extra 7nights by saying it is not their fault. Booking.com also blamed Novotel, so my colleague was stuck in the middle and nobody was not willing to help. Hotel people promised to solve this problem by saying it is nothing, but they wanted him to pay at lease 4nights, so we paid for 3 nights finally. Meanwhile, they only focused on booking directly not through other booking websites for their profits.

Amazing property, horrible F&B

Customer review rating 4.2/5

Keith M. Business - 16/01/2020 Confirmed reviews ALL

We were 4 guests that checked in. Experience as follows : 1. Aiport Pick up : My guest had to wait an hour on arrival as your driver fell asleep 2. Front Desk : Great Service and staff 3. Dining : substandard buffet quality 4. Rooms : Amazing

Dear Sir, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to improve the quality of our services and avoid such a recurrence. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Sincerely, Sandeep Johri General Manager

Not great

Customer review rating 4.2/5

Anonymous Business - 15/01/2020 Confirmed reviews ALL

Very slow service response

Dear Sir, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations. However we have noted all the concerns shared with Ms. Chandrani Datta- Assistant Manager Front Office. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to improve the quality of our services and avoid such a recurrence. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Sincerely, Sandeep Johri General Manager

Rude Staff

Customer review rating 4.2/5

Abhijit H. Business - 15/01/2020 Confirmed reviews ALL

I had my guests staying along with me and all the billing instruction was to client , however every time my guest was disturbed and embarrassed asking for money on food and beverage. I tried calling and resolve the issue, front desk hung up the phone on me which is so so rude.

Dear Sir, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations. However we have noted all the concerns shared with Ms. Chandrani Datta- Assistant Manager Front Office. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to improve the quality of our services and avoid such a recurrence. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Sincerely, Sandeep Johri General Manager

Excellent breakfast, attentive service. Walls/doors could be better insulated against sound.

Customer review rating 4.2/5

Matthew B. Business - 15/01/2020 Confirmed reviews ALL

Good southern breakfast food. Excellent attention to room cleaning. Attentive service at check-in and check-out. Friday night I was kept awake briefly by loud drunks in the corridor on the twelfth floor; the room door doesn't provide much relief from the sounds in the hallway. Please warn guests well in advance about the timings of mosquito spraying, and provide a different entrance/exit for those of us who want not to breathe the permethrin or whatever it was that was being sprayed. The fumes were thick.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Personable, efficient and friendly!

Customer review rating 4.2/5

Marina Families - 15/01/2020 Confirmed reviews ALL

My stay at Novotel in Kolkata was exceptional as always. The striking advantage of this hotel is the very friendly staff. Martina and Poushali are incredibly efficient and always make the Novotel a great place to return to, as they and their staff make my stay a personal experience. Kartick, who looks after my room, always does so with a lovely smile and is quick and efficient. Overall, this hotel offers a very personal experience and they go out of their way to ensure a comfortable stay. I always love to return to Kolkata to see these lovely people working at Novotel, they truly are special.

Dear Madam, It is an absolute pleasure to host you and a joyous moment to learn about your experience regarding your stay at the Novotel Kolkata - Hotel & Residences. We believe in culminating world-class experience for our valued patrons. We are constantly harping on the importance of luxury delivered with ease. It was indeed a pleasure for the team to be of service to you. Your feedback will be duly shared to motivate the team, and hence we look forward for your patronage soon! Sincerely, Sandeep Johri General Manager

Happy Weekend

Customer review rating 4.2/5

Titir G. Couples - 14/01/2020 Confirmed reviews ALL

My fiancé is an Army officer , we hardly get time to be together. Thanks to Novotel , we had an amazing stay here . Needless to say the food was good too and the service was top notch. Such a happy relaxed weekend it was. Hope to be back again soon. Thank You Team Novotel , Kolkata .

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Superb

Customer review rating 4.2/5

Ira K. Families - 14/01/2020 Confirmed reviews ALL

It was very comfortable staying at Novotel.Cleanliness and hygiene was satisfactory. Food was superb.Staff were very courteous and co-operative.In short I would prefer to stay there whenever I would be in Kolkata.

Dear Madam, Thank you for your feedback. It was a pleasure to welcome you and we are thrilled that you had an enjoyable experience at our hotel. I am happy to know the team took care of all your needs. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Comfortable and pleasant

Customer review rating 4.2/5

Grace Business - 13/01/2020 Confirmed reviews ALL

Excellent for the business trip, though had to check-in late and check out early next morning my stay gave me much needed rest and energy required to further continue my work at Kolkatta

Dear Sir, Thank you for your feedback. It was a pleasure to welcome you and we are thrilled that you had an enjoyable experience at our hotel. I am happy to know the team took care of all your needs. Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Home Away from Home

Customer review rating 4.2/5

Suresh M. Business - 13/01/2020 Confirmed reviews ALL

Hassle free experience, Courteous Staff, Excellent accommodation

Dear Sir, It is an absolute pleasure to host you and a joyous moment to learn about your experience regarding your stay at the Novotel Kolkata - Hotel & Residences. We believe in culminating world-class experience for our valued patrons. We are constantly harping on the importance of luxury delivered with ease. It was indeed a pleasure for the team to be of service to you. Your feedback will be duly shared to motivate the team, and hence we look forward for your patronage soon! Sincerely, Sandeep Johri General Manager
Customer review rating 4.2/5

Biswajit B. Friends - 12/01/2020 Confirmed reviews ALL

Good location, spacious room and wide choices in buffet made the stay very pleasant. Keep it up

Dear Sir, It is an absolute pleasure to host you and a joyous moment to learn about your experience regarding your stay at the Novotel Kolkata - Hotel & Residences. We believe in culminating world-class experience for our valued patrons. We are constantly harping on the importance of luxury delivered with ease. It was indeed a pleasure for the team to be of service to you. Your feedback will be duly shared to motivate the team, and hence we look forward for your patronage soon! Sincerely, Sandeep Johri General Manager

Wow, Wonderful

Customer review rating 4.2/5

G. K. O. Business - 12/01/2020 Confirmed reviews ALL

It was a great experience staying. Lot of commitments from the staffs.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Good Enough :)

Customer review rating 4.2/5

Nayan M. H. Business - 11/01/2020 Confirmed reviews ALL

Thank you for asking feedback. I take this opportunity to express my gratitude towards your IHD Staff MS. Labhita Deka & Poushali for their superb gesture. Food Quality can be improved pls.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. Thank you for your feedback. It was a pleasure to welcome you and we are thrilled that you had an enjoyable experience at our hotel. I am happy to know the team took care of all your needs. We look forward to welcoming you back and creating even more Novotel Kolkata Hotel and Residences memories. Sincerely, Sandeep Johri General Manager

Mrs

Customer review rating 4.2/5

K V. Families - 11/01/2020 Confirmed reviews ALL

We had a good stay, even though it was just one day, would like to stay longer next time we visit India/Kolkata. Thank you for your good service.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Great space perfect for a holiday residence

Customer review rating 4.2/5

Anirban R. C. Couples - 10/01/2020 Confirmed reviews ALL

I enjoyed the stay, however in an aparthotel I expect the cutlery and the utensils already in place although there was scope for calling for assistance.

Dear Sir, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations. We have noted all the concerns shared with Ms. Chandrani Datta - Assistant Manager with high regards and will incorporate the same into the process at the earliest. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to improve the quality of our services and avoid such a recurrence. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Sincerely, Sandeep Johri General Manager

Awesome Hospitality!!!

Customer review rating 4.2/5

Akshay Families - 09/01/2020 Confirmed reviews ALL

Had a pleasant stay at Novotel Kolkata!!! Thank you for the birthday surprise..

Dear Sir, Thank you for your feedback. It was a pleasure to welcome you and we are thrilled that you had an enjoyable experience at our hotel. I am happy to know the team took care of all your needs. We look forward to welcoming you back and creating even more Novotel Kolkata Hotel and Residences memories. Sincerely, Sandeep Johri General Manager

gud privacy

Customer review rating 4.2/5

Karri N. Solo - 09/01/2020 Confirmed reviews ALL

it was gud...surprisingly the swimming pool was under repair....sad to hear...!!!!!i would love to swim and i booked the room for this specific purpose....!!!!

Dear Sir, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to improve the quality of our services and avoid such a recurrence. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Sincerely, Sandeep Johri General Manager

Extremely satisfactory

Customer review rating 4.2/5

Dolly C. Business - 09/01/2020 Confirmed reviews ALL

Very warm reception while checking in and got all the help I needed I’ll

Dear Madam, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Awesome experience

Customer review rating 4.2/5

Sabyasachi R. Solo - 09/01/2020 Confirmed reviews ALL

It was excellent.

Dear Sir, Thank you for your feedback. It was a pleasure to welcome you and we are thrilled that you had an enjoyable experience at our hotel. I am happy to know the team took care of all your needs. We look forward to welcoming you back and creating even more Novotel Kolkata Hotel and Residences memories. Sincerely, Sandeep Johri General Manager

Enjoyed the stay

Customer review rating 4.2/5

John A. Families - 09/01/2020 Confirmed reviews ALL

You made me wait for half an Hour for Check-in,But with an Upgrade to Apartment tried to make Us Happy,Thanks for the free upgrade ,We enjoyed the stay,(Not the Waiting).Need Overall Improvement with the Quality of Breakfast not the spread,Great Hospitality and Lovely Ambience

Dear Sir, Thank you for your feedback. It was a pleasure to welcome you and we are thrilled that you had an enjoyable experience at our hotel. I am happy to know the team took care of all your needs. We have noted all your concerns related mentioned to Ms. Chandrani Datta- Assistant Manager and ensure that the same will be incorporated at the earliest. We look forward to welcoming you back and creating even more Novotel Kolkata Hotel and Residences memories. Sincerely, Sandeep Johri General Manager
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