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Novotel Kolkata - Hotel & Residences Hotel 5 stars

Customer review rating 4.2/5 4,889 reviews

ALLSAFE approved hotel

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Novotel Kolkata - Hotel & Residences
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+ 23 Services

Hotel extras

  • Beautiful rooms and pet friendly serviced apartments with all modern facilities

  • Free WiFi access throughout the hotel

  • Indian, Italian and Continental cuisine with 24 x 7 Bar

  • Nearby shopping mall, Conventional center with one of the largest eco-friendly park.

  • Business centre and executive lounge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • NETAJI BOSE INTL Paying
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Other sports activities
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Kolkata - Hotel & Residences

CF 11 Action Area 1C
New Town Rajarhat
700156 kolkata
india

Tel: +913340323333

Fax: (+91)33/40323334

Check-in from 14h00

Check out up to 12h00

  • By plane

    NETAJI BOSE INTL At 11km / 7 miles - Shuttle paying

  • By train

    HOWRAH STATION At 17km / 10 miles

GPS :22.579605, 88.461421

Our accommodation(s)

Our restaurants and bars

Blue Tokai Coffee Roasters

Type of cuisine: Dietary cuisine

Novotel Kolkata introduces the renowned Blue Tokai Coffee Roasters at Newtown, Kolkata. The master coffee blenders with presence in over 8 locations in the country will now make their presence felt at the most happening location in the city of joy!

THE SQUARE

Type of cuisine: International

24h a day, enjoy a great experience. You are served freshly prepared meals, with a large choice of Asian and international specialities, a la minute cooking. Stylish designs bring European and Asian influences.

SANTE

With a choice of signature beverages & sumptuous bites to go along with, the 24 HRS Lounge Bar next to the Lobby is an offering for relaxation for guests looking for a quick break or guests who wish to distress & enjoy in the ambience of a five star hotel

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 495

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
Novotel Kolkata - Hotel & Residences

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,889 reviews

TripAdvisor Rating 4.5/5

2,223 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Extremely comfortable stay

Customer review rating 4.5/5

Gg Business - 12/09/2021 Confirmed reviews ALL

It was seamless experience right from the moment I checked in which includes room upgrade as well...Breakfast had options and it was delicious as well and icing on the cake was the service of guys over there who ensured that there should not be a single problem ..Thanks for the experience..

Dear Sir, We very much appreciate your comments regarding your stay at Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I had share your comments with our team and this feedback serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Prominent location with panaromic view of New Town.Room is good clean.

Customer review rating 4.5/5

Pronob K. R. Friends - 12/09/2021 Confirmed reviews ALL

Check in was very fast. Food quality very good. Special mention to be mentioned for the lavish breakfast spread. Only one hitch is the AC temp which was fixed at 25 which was a bit incomfortable.

Dear Sir, We very much appreciate your comments regarding your stay at Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I had share your comments with our team and this feedback serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Average.

Customer review rating 3.5/5

Chandrima B. Business - 12/09/2021 Confirmed reviews ALL

I was staying there on my birthday, no birthday wishes or cake. Highly disappointing!

Dear Ma'am, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback, however I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to avoid such a recurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Overall good location and well maintained

Customer review rating 4.5/5

Pankaj K. J. Business - 11/09/2021 Confirmed reviews ALL

It was a good experience . everything was fine except first experience .

Dear Sir, We very much appreciate your comments regarding your stay at Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I had share your comments with our team and this feedback serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Very good hotel

Customer review rating 4.0/5

Shubham C. Couples - 11/09/2021 Confirmed reviews ALL

It was a pleasant experience. In room dining food can improve.

Dear Sir, We very much appreciate your comments regarding your stay at Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I had share your comments with our team and this feedback serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. However your concern regarding the room dining has been noted and rest assured that the same would be look into it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

To good

Customer review rating 5.0/5

Anil K. Solo - 10/09/2021 Confirmed reviews ALL

Happy

Dear Sir, We very much appreciate your comments regarding your stay at Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I had share your comments with our team and this feedback serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Nice stay but room services not upto mark

Customer review rating 3.5/5

Amit S. Solo - 10/09/2021 Confirmed reviews ALL

Property is Nice . But Mirning breakfast and Night room service was not upto standard of Novotel . Had Complaint to room service manager about same

Dear Sir, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations in certain areas. I had taken up the issue of morning breakfast and In room dining experience with the concern team members that your review has brought to our attention. I have also noted your feedback regarding the food quality at the breakfast and assure you that we will definitely looked into the same. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Warm Regards, Sandeep Johri General Manager

Bad Experiance

Customer review rating 3.0/5

Uday D. Business - 10/09/2021 Confirmed reviews ALL

Being a reputed Hotel in Kolkata, I was expecting a very good hospitality for my stay, but unluckily my experience on the hospitality is very pathetic, I had tried to connect room service several times, and but did not get any response over phone in the evening time even in morning time as well. In restaurant, have asked for something, and after waiting long time there was no such response from the attendant .

Dear Sir, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations in certain areas. I had taken up the concern, mentioned in the feedback with the concern team members to take the necessary action on it. All the other feedback which was shared with our Assistant Manager, Chandrani Datta have duly noted and please be rest assured that we will definitely look into it. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Warm Regards, Sandeep Johri General Manager

Worst place.. no proper service from staff

Customer review rating 0.5/5

Vinaykumar Business - 08/09/2021 Confirmed reviews ALL

I have stayed with ITC, LALIT and many other 5 star hotels. But I never felt so bad during my stay. I ordered alcohal and food. I waited to have alocohal once food is arrived but it never happened. I checked in around 10pm and check out immediately around 1130pm. Later went to other hotel for stay at that midnight. Imagine my situation. I paid 3000rs liquor bill and dinner bill and next day breakfast bill and room bill but no one was bothered to ask me what happened. I even left my mobile charger worth 2500 and I requested to send it to my home via courier. Said not possible. Worst worst worst

Dear Sir, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations in certain areas. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to improve the quality of our services and avoid such a recurrence. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Warm Regards, Sandeep Johri General Manager

GOOD STAY

Customer review rating 4.0/5

Tirthankar D. Friends - 07/09/2021 Confirmed reviews ALL

ALTHOUGH DUE TO COVID REGULATIONS ALL PARTS OF THE HOTEL IS NOT IN OPARATION BUT IT WAS PROPER SUIT ACCOMODATION, GOOD FOOD ARRANGEMENTS & PROPER FACILITIES FOR STAYCATION DURING COVID REGULATIONS.

Dear Sir, We very much appreciate your comments regarding your stay at Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I had share your comments with our team and this feedback serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. However, we have also noted your suggestion for both veg and non veg food menu lay out and please be rest assured that the same would be surely looked into. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Good stays

Customer review rating 5.0/5

Pratik M. Business - 06/09/2021 Confirmed reviews ALL

Good clean and proper hygiene maintained. The front desk is extremely courteous. Hope the same to be inculcated in in room dining section Regards

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback, however I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to avoid such a recurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Exceptional stay

Customer review rating 4.5/5

R. Business - 06/09/2021 Confirmed reviews ALL

Prime location, Well mannered staffs, services were good and food was exquisite. Highly recommended.

Dear Sir, We very much appreciate your comments regarding your stay at Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I had share your comments with our team and this feedback serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Not That Good

Customer review rating 2.5/5

Altaf H. M. Business - 06/09/2021 Confirmed reviews ALL

Everything was okay but the restaurent service was very poor

Dear Sir, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations in certain areas. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to improve the quality of our services and avoid such a recurrence. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Warm Regards, Sandeep Johri General Manager

Extremely bad service

Customer review rating 0.5/5

Manisha T. Couples - 05/09/2021 Confirmed reviews ALL

I was very upset with the service First when we reached the room was not ready even after prior booking, then after waiting for 45 mins we didn’t even get the room we wanted. After that the luggage took 40 minutes to come to the room. Never have I ever seen that. The lavazza coffee machine in the room does not work, and the service man comes and suggests me to order paid coffee from the cafeteria instead when the complimentary coffee machine in room is not working, rather than compensating for it. I have had the worst breakfast experience so far in my life, we reach for breakfast at 9:50, when the closing time for breakfast was 10:30. We reach the restaurant and they make us wait for 25 minutes there until 10:15 because there was no space in the restaurant. And then as soon as we get a seet and go at the food counter, majority of the dishes are over and no one is coming to refill it and they take up the buffet sharp at 10:30, when they were at fault to make us wait for 25 minutes. I am definitely never going to visit Novotel Kolkata again and I would highly suggest others also to not visit.

Dear Madam, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations in certain areas. I had taken up your feedback with the concern team members that your review has brought to our attention. I have also noted your feedback regarding the breakfast experience and assure you that we will definitely look into the same. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Warm Regards, Sandeep Johri General Manager

Overall good

Customer review rating 5.0/5

Ahmed A. K. Business - 05/09/2021 Confirmed reviews ALL

Two nights stay is very much comfortable ambiance and breakfast is good

Dear Sir, We very much appreciate your comments regarding your stay at Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I had share your comments with our team and this feedback serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Good Stay

Customer review rating 4.5/5

Debatosh Families - 04/09/2021 Confirmed reviews ALL

1. Reception Staff services are excellent during check-in and check out. Nice to see young girls are getting good training and becoming professional in hospitality business in this pandemic situation. 2. In Restaurant , Break fast and Dinner foods were delicious because Mr. Shaab and Raj feed us from warm Heart . Great , keep it up.

Dear Sir, We very much appreciate your comments regarding your stay at Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I had share your comments with our team and this feedback serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Except food every is so nice

Customer review rating 3.5/5

Edwin Business - 02/09/2021 Confirmed reviews ALL

Food is very bad, not at all satisfied

Dear Sir, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations in certain areas. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to improve the quality of our services and avoid such a recurrence. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Warm Regards, Sandeep Johri General Manager

Merry!!

TripAdvisor rating 5.0/5

Kunal M 04/04/2021 TripAdvisor review

The people at this property amaze me!! Such care and enthusiasm. From the front desk team, Ms. Chandrani, Mr. Rana, Mr. Eugene, Mr. Harsh, Mr. Rajshekar, Mr. Ayan and everyone else. I am sorry at forgetting names but at my next visit I will make sure to write down all exceptional worker's names. The front desk team is the best that I have seen in almost 500 hotels that I may have visited , maybe more than that. Heartfelt thank you to Mr. Amit for giving us a clean, neat and nice room always. We missed Sumonto but Mr. Amit made it up by his immaculate services. I have no words to express my thanks to the entire Food and Beverage section... The Bar and The Square staff. Mr. Gautam, Mr. Suresh, Mr. Bijwajit, Mr. Sanjay, Mr. Utsav and foremost the F&B Manager, Mr. Pritam. Ms. Paushali for her help and suggestions. Housekeeping leader of 6th floor...excuse me for my short memory. After an experience with Westin, which by now the entire Novotel team knows, I would always prefer to dine at The Square. Keep up the good work!!

Dear Guest, Thank you for choosing Novotel Kolkata Hotel and Residences for your stay and sharing your feedback. It is very motivating to know that some of our team members have been able to create an impression during your stay. We will share your feedback with our team members. Looking forward to see you soon. Warm Regards, Sandeep Johri General Manager

Memorable stay

TripAdvisor rating 4.0/5

Anwesha T 19/12/2020 TripAdvisor review

Had a small wedding lunch and dinner, and stayed in the hotel for a week. The staff made the stay memorable, esp. with the attention shared by the restaurant staff and front office. There were other weddings and noisy parties one night, but the staff immediately apologised the next day and took steps to avoid this. They also upgraded us to Presidential suite for the night! Guests were very happy with service and food during lunch and dinner, esp. with attention to details. They even brought us out a nice wedding cake!

Dear Guest, Thank you for taking the time to review us on TripAdvisor and share your experience. I am delighted to know that we were able to live up to your expectations and deliver a memorable experience. We value your patronage and look forward to welcome you back. Warm regards, Sandeep Johri General Manager

You are not that prompt......

TripAdvisor rating 3.0/5

KolkataBappa Business - 29/11/2020 TripAdvisor review

Being a Diamond member, I thought that Novotel Kolkata would be as agile and fast like Novotel Delhi- Aerocity or Novotel Hyderabad airport.... when you dial 0, after a long time some one picks up the phone and transfer it some other departments. The last day I asked for some one to fix my internet as same was not working but nobody turned up and the concern was not addressed.....in today's world the customer satisfaction is ultimate. I consider Novotel as my family.....so try to be as best possible!!

Dear Guest, Thank you for taking the time to review us on Trip Advisor and share your experience. We extend our sincerest apologies and deeply regret that you had such an unpleasant experience during your stay with us. We always strive to create a memorable experience for all our guests with our finest hospitality standards and you as Diamond member are held with highest priority. However, we have unfortunately fallen short of that goal this time. May I request you to give us an opportunity to showcase our hospitality and rebuild your trust on us. In the meanwhile, if I can be at your service, please feel free to write to me at sandeep.johri@accor.com. Warm Regards, Sandeep Johri General Manager

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