Novotel Kolkata - Hotel & Residences Hotel 5 stars

Happy

Property is Nice . But Mirning breakfast and Night room service was not upto standard of Novotel . Had Complaint to room service manager about same

Being a reputed Hotel in Kolkata, I was expecting a very good hospitality for my stay, but unluckily my experience on the hospitality is very pathetic, I had tried to connect room service several times, and but did not get any response over phone in the evening time even in morning time as well. In restaurant, have asked for something, and after waiting long time there was no such response from the attendant .

I have stayed with ITC, LALIT and many other 5 star hotels. But I never felt so bad during my stay. I ordered alcohal and food. I waited to have alocohal once food is arrived but it never happened. I checked in around 10pm and check out immediately around 1130pm. Later went to other hotel for stay at that midnight. Imagine my situation. I paid 3000rs liquor bill and dinner bill and next day breakfast bill and room bill but no one was bothered to ask me what happened. I even left my mobile charger worth 2500 and I requested to send it to my home via courier. Said not possible. Worst worst worst

ALTHOUGH DUE TO COVID REGULATIONS ALL PARTS OF THE HOTEL IS NOT IN OPARATION BUT IT WAS PROPER SUIT ACCOMODATION, GOOD FOOD ARRANGEMENTS & PROPER FACILITIES FOR STAYCATION DURING COVID REGULATIONS.

Good clean and proper hygiene maintained. The front desk is extremely courteous. Hope the same to be inculcated in in room dining section Regards

Prime location, Well mannered staffs, services were good and food was exquisite. Highly recommended.

Everything was okay but the restaurent service was very poor

I was very upset with the service First when we reached the room was not ready even after prior booking, then after waiting for 45 mins we didn’t even get the room we wanted. After that the luggage took 40 minutes to come to the room. Never have I ever seen that. The lavazza coffee machine in the room does not work, and the service man comes and suggests me to order paid coffee from the cafeteria instead when the complimentary coffee machine in room is not working, rather than compensating for it. I have had the worst breakfast experience so far in my life, we reach for breakfast at 9:50, when the closing time for breakfast was 10:30. We reach the restaurant and they make us wait for 25 minutes there until 10:15 because there was no space in the restaurant. And then as soon as we get a seet and go at the food counter, majority of the dishes are over and no one is coming to refill it and they take up the buffet sharp at 10:30, when they were at fault to make us wait for 25 minutes. I am definitely never going to visit Novotel Kolkata again and I would highly suggest others also to not visit.

Two nights stay is very much comfortable ambiance and breakfast is good

1. Reception Staff services are excellent during check-in and check out. Nice to see young girls are getting good training and becoming professional in hospitality business in this pandemic situation. 2. In Restaurant , Break fast and Dinner foods were delicious because Mr. Shaab and Raj feed us from warm Heart . Great , keep it up.

Food is very bad, not at all satisfied

The people at this property amaze me!! Such care and enthusiasm. From the front desk team, Ms. Chandrani, Mr. Rana, Mr. Eugene, Mr. Harsh, Mr. Rajshekar, Mr. Ayan and everyone else. I am sorry at forgetting names but at my next visit I will make sure to write down all exceptional worker's names. The front desk team is the best that I have seen in almost 500 hotels that I may have visited , maybe more than that. Heartfelt thank you to Mr. Amit for giving us a clean, neat and nice room always. We missed Sumonto but Mr. Amit made it up by his immaculate services. I have no words to express my thanks to the entire Food and Beverage section... The Bar and The Square staff. Mr. Gautam, Mr. Suresh, Mr. Bijwajit, Mr. Sanjay, Mr. Utsav and foremost the F&B Manager, Mr. Pritam. Ms. Paushali for her help and suggestions. Housekeeping leader of 6th floor...excuse me for my short memory. After an experience with Westin, which by now the entire Novotel team knows, I would always prefer to dine at The Square. Keep up the good work!!

Had a small wedding lunch and dinner, and stayed in the hotel for a week. The staff made the stay memorable, esp. with the attention shared by the restaurant staff and front office. There were other weddings and noisy parties one night, but the staff immediately apologised the next day and took steps to avoid this. They also upgraded us to Presidential suite for the night! Guests were very happy with service and food during lunch and dinner, esp. with attention to details. They even brought us out a nice wedding cake!

Being a Diamond member, I thought that Novotel Kolkata would be as agile and fast like Novotel Delhi- Aerocity or Novotel Hyderabad airport.... when you dial 0, after a long time some one picks up the phone and transfer it some other departments. The last day I asked for some one to fix my internet as same was not working but nobody turned up and the concern was not addressed.....in today's world the customer satisfaction is ultimate. I consider Novotel as my family.....so try to be as best possible!!