Novotel Kolkata - Hotel & Residences Hotel 5 stars

Customer review rating 4.2/5 4,228 reviews
Novotel Kolkata - Hotel & Residences
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Room 1

Number of guests
Children's age

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Hotel extras

  • Beautiful rooms and pet friendly serviced apartments with all modern facilities

  • Free WiFi access throughout the hotel

  • Indian, Italian and Continental cuisine with 24 x 7 Bar

  • Nearby shopping mall, Conventional center with one of the largest eco-friendly park.

  • Business centre and executive lounge

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • NETAJI BOSE INTLPaying
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Tennis
  • Boat excursions (Nearby)
Catering
  • Breakfast
  • 3 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Kolkata - Hotel & Residences

CF 11 Action Area 1C
New Town Rajarhat
700156
kolkata
india

Tel: +913340323333

Fax: (+91)33/40323334

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    NETAJI BOSE INTL At 11km / 7 miles - Shuttle paying

  • By train

    HOWRAH STATION At 17km / 10 miles

GPS :22.579605, 88.461421

Our accommodations

Superior Room King Size Bed with WIFI.

  • Max. number of persons: 3
  • Area: From 28
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Superior Room Twin Size Bed with WIFI.

  • Max. number of persons: 3
  • Area: From 28
  • Views: Pool side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe
Accessible room

Premier Room King Size Bed, Premier Lounge Access, 15% OFF on Food & Soft Drinks.

  • Max. number of persons: 3
  • Area: From 28
  • Views: Pool side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe
Accessible room

Premier Room Twin Beds, Premier Lounge Access, 15% OFF on Food & Soft Drinks.

  • Max. number of persons: 3
  • Area: From 28
  • Views: Pool side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Suite, Premier Lounge Access, Airport transfers, laundry, 15 Pct OFF on Food & Soft Beverage.

  • Max. number of persons: 3
  • Area: From 53
  • Views: Pool side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Studio Apartment with Kitchenette, Premium WiFi, 15% OFF on Food & Soft Beverage.

  • Max. number of persons: 3
  • Area: From 44
  • Views: Pool side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

1 Bedroom Apartment with Kitchen, Premium WiFi, 15% off on Food & Soft Beverage.

  • Max. number of persons: 3
  • Area: From 53
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Presidential Suite

  • Max. number of persons: 3
  • Area: From 232
  • Views: Pool side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Bathrobe

Our restaurants and bars

THE SQUARE

Type of cuisine: International

24h a day, enjoy a great experience. You are served freshly prepared meals, with a large choice of Asian and international specialities, a la minute cooking. Stylish designs bring European and Asian influences.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

STUDIO - THE PAN-ASIAN GALERIE

Type of cuisine: Gourmet

Pan Asian Speciality restaurant serving tapas and delicacies from far East and South East Asia

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DELICE - THE BAKESHOP

Type of cuisine: French

A bistro-style delicatessen featuring a wide array of breads, cakes, pastries, tarts, chocolates, macaroons served with hot and cold beverages convenient for take-away or a quick sit down bite.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CASCADES

Photo non contractuelle / Strictly non binding

The pool bar is set in an oasis of tranquility amidst lush green landscaping that is best enjoyed with custom-made cocktails and well-chosen menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SANTE

Photo non contractuelle / Strictly non binding

With a choice of signature beverages & sumptuous bites to go along with, the 24 HRS Lounge Bar next to the Lobby is an offering for relaxation for guests looking for a quick break or guests who wish to distress & enjoy in the ambience of a five star hotel

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 501

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
Novotel Kolkata - Hotel & Residences

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,228 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,037 reviews

Nice Hospitality,

Customer review rating 4.2/5

Harish S. Business - 14/02/2020 Confirmed reviews ALL

found it very comfortable and very satisfactory.

Well located

Customer review rating 4.2/5

Raghunath P. S. Business - 13/02/2020 Confirmed reviews ALL

Well maintained and Nice curtsy. Room space could be enlarge if middle partition wall not required.

Great ambience, nice location

Customer review rating 4.2/5

Anonymous Solo - 13/02/2020 Confirmed reviews ALL

Check-in took so much time that the first impression about this hotel was bad ! Moreover, nobody helped me to take to the room, and the room key was faulty for which I had to come back to the front desk for help.

Dear Sir, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to improve the quality of our services and avoid such a recurrence. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Sincerely, Sandeep Johri General Manager

well located

Customer review rating 4.2/5

Sandeep S. Business - 13/02/2020 Confirmed reviews ALL

extremely good

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

A fantastic stay in a great property with amazing hospitality

TripAdvisor rating 4.5/5

GoPlaces58713941221 12/02/2020 TripAdvisor review

Has a fabulous two night stay at the Novotel Kolkata recently. Even by the very high Accor standards, the service levels, the personalized attention from the team and the overall hospitality levels were superb. The food was also fantastic, especially the Mishti Doi, which is the best we have ever tasted - despite being Calcuttans. My wife was not feeling well and the team went out of their way to take care.

Dear GoPlaces58713941221 Thank you for your valuable review. We are happy to see that you had a great experience staying at Novotel Kolkata. We are happy that our team has provided the best solution and you had a great stay. We shall be looking forward for your next visit. Warm regards Sandeep Johri General Manager

Excellent

Customer review rating 4.2/5

Raktim S. Friends - 11/02/2020 Confirmed reviews ALL

Over all Excellent and good communication skills.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Well Located . New Property . Modern Hotel

Customer review rating 4.2/5

Rajesh P. Families - 11/02/2020 Confirmed reviews ALL

Extremely Good Location in NewTown. Great Neat and Clean Property .

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Well served and extremely friendly staffs.

Customer review rating 4.2/5

Rashi Couples - 10/02/2020 Confirmed reviews ALL

I was staying for my honeymoon and I would like to state that the staffs were extremely helpful and were courteous towards us. Keep it up.

Dear Sir, Thank you for reviewing us followed by your recent stay with us.Your kind words of appreciation for the team is highly inspirational. We are delighted to learn that your expectations were at par to the top notch hospitality offered at the hotel.It was indeed a pleasure to have you with us and we look forward to welcoming you back soon. Sincerely, Sandeep Johri General Manager
Customer review rating 4.2/5

Anonymous Business - 09/02/2020 Confirmed reviews ALL

Delay in check in and check out No advantage of being silver Service in breakfast dinner also not great

Dear Madam, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to improve the quality of our services and avoid such a recurrence. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Sincerely, Sandeep Johri General Manager

Good stay

Customer review rating 4.2/5

Capt N. G. Business - 08/02/2020 Confirmed reviews ALL

Comfortable stay, good food

Dear Sir, Thank you for reviewing us followed by your recent stay with us.Your kind words of appreciation for the team is highly inspirational. We are delighted to learn that your expectations were at par to the top notch hospitality offered at the hotel.It was indeed a pleasure to have you with us and we look forward to welcoming you back soon. Sincerely, Sandeep Johri General Manager

Below expectations as per Novotel standards

Customer review rating 4.2/5

Vijay S. Business - 07/02/2020 Confirmed reviews ALL

It was surprising that there was no bathtub in any category except 1 bedroom. Room service needs to be improved it took more than 45 mins for water etc.

Dear Sir, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to improve the quality of our services and avoid such a recurrence. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Sincerely, Sandeep Johri General Manager

Good stay

Customer review rating 4.2/5

Akash Solo - 06/02/2020 Confirmed reviews ALL

Bakery and gym were awesome. Carpets could be cleaner.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

I usually stay at Novotel Kolkata, one month on two

Customer review rating 4.2/5

T. Business - 06/02/2020 Confirmed reviews ALL

As usual, I always find very good care during my stay at Novotel Kolkata. All people are very kind to me and give me excellent and professional service. Particularly this time, for my birthday, a got a special gift, cake and special decoration of my studio.

Dear Sir, Thank you for reviewing us followed by your recent stay with us.Your kind words of appreciation for the team is highly inspirational. We are delighted to learn that your expectations were at par to the top notch hospitality offered at the hotel.It was indeed a pleasure to have you with us and we look forward to welcoming you back soon. Sincerely, Sandeep Johri General Manager

Beautiful stay

Customer review rating 4.2/5

Surojit M. Couples - 06/02/2020 Confirmed reviews ALL

This is our 2nd time stay at Novotel Kolkata Hotel & Residency. This time we take buffet dinner at the square which was very delicious and healthy food. My overall experience from check in to check out was fantastic except one thing. Some mosquitos are disturbing me at night in my studio category room(room no 312). But except this all are great. Specially I like the behaviour of every staff. Every staff are very polite and friendly.

Dear Sir, Thank you for reviewing us followed by your recent stay with us.Your kind words of appreciation for the team is highly inspirational. We are delighted to learn that your expectations were at par to the top notch hospitality offered at the hotel.It was indeed a pleasure to have you with us and we look forward to welcoming you back soon. Sincerely, Sandeep Johri General Manager

Good rooms. Poor service, hospitality and professionalism

Customer review rating 4.2/5

Arnab Families - 04/02/2020 Confirmed reviews ALL

Checkin: Booked 3 suites. Was given superior rooms instead and receptionist claimed the hotel is booked. Had to wait for 4 hours until 11pm without a room and finally they gave us the suites. In-room and dining: Took 1 hour to serve tea and 1 pizza. Guests were very dissatisfied. Checkout: Wrong billing. Took 1 hour to checkout and generate the new booking. Overall, a frustrating stay when it came to dealing with staff. However, the rooms were good.

Dear Sir, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to improve the quality of our services and avoid such a recurrence. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Sincerely, Sandeep Johri General Manager

Ecstatic stay

Customer review rating 4.2/5

Amit G. Couples - 04/02/2020 Confirmed reviews ALL

The rooms and ambience was exquisite.The pool,room views and the maintainence was really soothing.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

The advantage I found was its closer to IBM Office at DLF.

Customer review rating 4.2/5

Ramachandra S. Business - 04/02/2020 Confirmed reviews ALL

Most of IBM's approved hotels have complimentary breakfast included. Unfortunately in Novotel it was not included.

Dear Sir, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to improve the quality of our services and avoid such a recurrence. However we request you please connect with us directly to make the reservation for your next visit in Kolkata. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Sincerely, Sandeep Johri General Manager

Nice location and very good experience

Customer review rating 4.2/5

Murali S. Business - 03/02/2020 Confirmed reviews ALL

Overall it was very good experience. Few issues here and there were there and the managers immediately responded and took care of that. The people in the restaurants, gym, SPA were fantastic. Food quality was very good. It was very near to Axis and Central mall.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Not comfortable in sharing Credit Card/Debit Card details to be saved in your system.

Customer review rating 4.2/5

Vibhu J. Business - 01/02/2020 Confirmed reviews ALL

I paid the bill during check-in. Still I was asked for my credit card no. and its expiry date. Why??? In Digital age, data can be accessed by any hacker, which puts our debit/credit card details in danger. What if someone hacks your system and our card details are available for anyone to rob our money? There are many such cases happening around daily. I don't save my card details on any online portal. How would I be comfortable in giving my card details to Novotel? Kindly relook in this matter as this is something I have not experienced in any other business hotel. In any other hotel, if I say that I don't want to share my card details, no one has ever insisted for same. But, in Novotel Kolkata, even after paying the tariff I was insisted to share my card details.

Dear Sir, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to improve the quality of our services and avoid such a recurrence. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Sincerely, Sandeep Johri General Manager

Okay Stay

Customer review rating 4.2/5

E. E. B. Families - 30/01/2020 Confirmed reviews ALL

Everything was great except my checkout which had been cleared by reception phone call during checkin but was not ready when I checked out wasting a lot of my time.

Dear Sir, Thank you for sharing your feedback regarding your stay with us, and I sincerely regret that your experience not meeting your expectations. I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to improve the quality of our services and avoid such a recurrence. Thank you once again for your constructive comments. I hope you will give us the opportunity of welcoming you again. In the meantime, I remain at your disposal should you require any further assistance. Sincerely, Sandeep Johri General Manager
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