Novotel Kolkata - Hotel & Residences Hotel 5 stars

Customer review rating 4.2/5 4,430 reviews

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Novotel Kolkata - Hotel & Residences
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Hotel extras

  • Beautiful rooms and pet friendly serviced apartments with all modern facilities

  • Free WiFi access throughout the hotel

  • Indian, Italian and Continental cuisine with 24 x 7 Bar

  • Nearby shopping mall, Conventional center with one of the largest eco-friendly park.

  • Business centre and executive lounge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • NETAJI BOSE INTLPaying
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Other sports activities
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Novotel Kolkata - Hotel & Residences

CF 11 Action Area 1C
New Town Rajarhat
700156
kolkata
india

Tel: +913340323333

Fax: (+91)33/40323334

Check-in from 14h00

Check out up to 12h00

  • By plane

    NETAJI BOSE INTL At 11km / 7 miles - Shuttle paying

  • By train

    HOWRAH STATION At 17km / 10 miles

GPS :22.579605, 88.461421

Our accommodation(s)

Superior Room King Size Bed with WIFI.

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: City View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room Twin Size Bed with WIFI.

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Pool side, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Room King Size Bed, Premier Lounge Access, 15% OFF on Food & Soft Drinks.

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Pool side, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Room Twin Beds, Premier Lounge Access, 15% OFF on Food & Soft Drinks.

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Pool side, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

THE SQUARE

Type of cuisine: International

24h a day, enjoy a great experience. You are served freshly prepared meals, with a large choice of Asian and international specialities, a la minute cooking. Stylish designs bring European and Asian influences.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DELICE - THE BAKESHOP

Type of cuisine: French

A bistro-style delicatessen featuring a wide array of breads, cakes, pastries, tarts, chocolates, macaroons served with hot and cold beverages convenient for take-away or a quick sit down bite.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SANTE

Non contractual photo

With a choice of signature beverages & sumptuous bites to go along with, the 24 HRS Lounge Bar next to the Lobby is an offering for relaxation for guests looking for a quick break or guests who wish to distress & enjoy in the ambience of a five star hotel

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 495

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
Novotel Kolkata - Hotel & Residences

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,430 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,139 reviews

Very poor

Customer review rating 4.2/5

Vipul S. Business - 16/01/2021 Confirmed reviews ALL

I reached hotel @ 1.30 am and to my shock and surprise entire outside porch area and reception was flooded with mosquito s and was very difficult to stand near by baggage check in belt as well reception to get my ro key after filling up the form .. in my life it was a first horrified experience to see young girl standing as hotel staff among hundreds of mosquito s through her night shift ..you have failed not only for your coustomers bit also putting your own hotel staff in such a conditions for hours to stand and perform their duty ..very Sad ....

Dear Sir, Thank you for sharing your feedback with us. We deeply regret the experience you faced during your stay and we apologize that we could not meet your expectations. This should not have happened. However we have noted your concern which is mentioned the review regarding the mosquito issue. Rest assured, your message has been conveyed with the concerned departments to look into the matter and help resolve the issues at hand so we can continuously create better experiences for our guests. We hope you will provide us with another opportunity to host you. Warm Regards, Sandeep Johri General Manager

Not so comfortable stay

Customer review rating 4.2/5

Bratati D. Couples - 15/01/2021 Confirmed reviews ALL

The room was really excellent. But problem was with food. Food was horrible. In dinner buffet , in the starter section chicken tikka was raw which caused me gastroenteritis. In breakfast the medu vada in south Indian section was liquidy from inside. It only shows the chef in charge is not serious about his job. They did try to compensate with a bowl of kichri, but the damage to my system was already done.

Dear Madam, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. Please accept our sincere most apology for the inconvenience regarding the food caused to you. Our Chef Deepankar Paul was trying to connect with you over the phone. However, we could not do so.We have unfortunately fallen short of that goal of meeting your expectations. I have shared your valued feedback with the appropriate hotel team to ensure that this remains an isolated issue and is corrected moving forward. The team and I look forward to your continued visits and assure you of our best attention and service at all times. Looking forward your next visit in our property soon. Warm Regards, Sandeep Johri General Manager

perfect ambience and fabulous service

Customer review rating 4.2/5

Daniel G. Couples - 09/01/2021 Confirmed reviews ALL

A shorty stay with so many expectations. I must say all were seen to with superb service and exemplary food quality.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It gives us immense pleasure to receive your such a wonderful feedback regarding your recent stay with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Sandeep Johri General Manager
Customer review rating 4.2/5

Arun K. N. Solo - 08/01/2021 Confirmed reviews ALL

Body lotion/Moisturizer not provided which is must at least during winter season.

Dear Mr. N., Thank you for sharing your feedback with us. We deeply regret the experience you faced during your stay and we apologize that we could not meet your expectations. This should not have happened. Rest assured, your message has been conveyed with the concerned departments to look into the matter and help resolve the issues at hand so we can continuously create better experiences for our guests. We tried our best to connect with you,however we could not do so. Request you to please write back to us in details at h6…, so that we could find the more details to meet your expectations. We hope you will provide us with another opportunity to host you. Warm Regards, Sandeep Johri General Manager

yes

Customer review rating 4.2/5

Arindam S. Couples - 06/01/2021 Confirmed reviews ALL

good

Dear Sir, Thank you for sharing your feedback with us. We deeply regret the experience you faced during your stay and we apologize that we could not meet your expectations. This should not have happened. We have already noted your concerns shared with our Assistant Manager ,Front office Chandrani Datta about the Food and Beverage department.Rest assured, your message has been conveyed with the concerned departments to look into the matter and help resolve the issues at hand so we can continuously create better experiences for our guests. We hope you will provide us with another opportunity to host you. Warm Regards, Sandeep Johri General Manager

Not satisfied

Customer review rating 4.2/5

Arka P. Solo - 06/01/2021 Confirmed reviews ALL

Not value for money. Expected much more convenience as compared to other accommodations with the same tariff slab

Dear Sir, Thank you for sharing your feedback with us. We deeply regret the experience you faced during your stay and we apologize that we could not meet your expectations. This should not have happened. We have noted your concerns regarding the housekeeping services and also we were trying to connect with you over the phone to know in details. However we could not do so. Rest assured, your message has been conveyed with the concerned departments to look into the matter and help resolve the issues at hand so we can continuously create better experiences for our guests. We hope you will provide us with another opportunity to host you. Warm Regards, Sandeep Johri General Manager

GOOD STAY

Customer review rating 4.2/5

Suprabhat Couples - 05/01/2021 Confirmed reviews ALL

ENJOYED

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It gives us immense pleasure to read that we are your first choice of stay and you enjoyed everything we have to offer - from the warm hospitality by our team to the delicious food spread. Knowing that we have been able to provide a truly memorable experience truly makes our day. We look forward to hosting you again soon! Warm Regards, Sandeep Johri General Manager

Good Stay.

Customer review rating 4.2/5

Md A. H. Families - 03/01/2021 Confirmed reviews ALL

Room was comfortable,good service and food was delicious.Staff was proffestional.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It gives us immense pleasure to read that we are your first choice of stay and you enjoyed everything we have to offer - from the warm hospitality by our team to the delicious food spread. Knowing that we have been able to provide a truly memorable experience truly makes our day. We look forward to hosting you again soon! Warm Regards, Sandeep Johri General Manager

Nice

Customer review rating 4.2/5

Manoj K. Couples - 02/01/2021 Confirmed reviews ALL

Best one.well planed . Food were delicious. I also got the upgraded room in the same package. So thanks

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It gives us immense pleasure to read that we are your first choice of stay and you enjoyed everything we have to offer - from the warm hospitality by our team to the delicious food spread. Knowing that we have been able to provide a truly memorable experience truly makes our day. We look forward to hosting you again soon! Warm Regards, Sandeep Johri General Manager

Good stay.

Customer review rating 4.2/5

Ankit S. Friends - 02/01/2021 Confirmed reviews ALL

Couldn’t get all the rooms on the same floor inspite of requesting the hotel a week before. The breakfast buffet could be a lot better.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. We deeply regret that we could not provide you all the rooms on the same floor due to high occupancy and you faced inconvenience during your stay and we again apologize that we could not meet your expectations. This should not have happened. Also be rest assured that your message regarding the buffet breakfast has been conveyed with the concerned departments to look into the matter and help resolve the issues at hand so we can continuously create better experiences for our guests. We hope you will provide us with another opportunity to host you. Warm Regards, Sandeep Johri General Manager

Within Reach

Customer review rating 4.2/5

Ayush J. Couples - 02/01/2021 Confirmed reviews ALL

The staff was friendly and the overall experience was satisfactory. However, would like to point out a few things which need attention. (1) Reservation: I called 2-3 times to make a booking but none were answered. Similar issues were faced the next day but finally was able to make a reservation. (2) Room Service: In regard to cleanliness you were good but too many mosquitos in the room. (3) Breakfast Buffet: It felt like we have come to a 2-3 star property and things were spread in a hideous way that was only known to the staff. Other than above no issues were faced.

Dear Sir, Thank you for sharing your feedback regarding your stay at the Novotel Kolkata - Hotel & Residences. We deeply regret the experience you faced during your stay and we apologize that we could not meet your expectations regarding the reservations, mosquitoes and food spread at the buffet breakfast. This should not have happened. Rest assured, your message has been conveyed with the concerned departments to look into the matter and help resolve the issues at hand so we can continuously create better experiences for our guests. We hope you will provide us with another opportunity to host you. Warm Regards, Sandeep Johri General Manager

Excellent Stay Experience

Customer review rating 4.2/5

Mohammad A. K. Business - 01/01/2021 Confirmed reviews ALL

It was indeed a very comfortable and satisfying stay. Sufficient are was taken by hotel staff for Covid related safety measures. Food, hospitality was at its best. Christmas eve party was also fantastic alngwith safety measures. Missed my family. Keep it up.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It gives us immense pleasure to read that we are your first choice of stay and you enjoyed everything we have to offer - from the warm hospitality by our team to the delicious food spread. Knowing that we have been able to provide a truly memorable experience truly makes our day. We look forward to hosting you again soon! Warm Regards, Sandeep Johri General Manager

Good stay

Customer review rating 4.2/5

Anonymous Business - 31/12/2020 Confirmed reviews ALL

It was a good experience to stay here. Nice food, good location, calm place and behavior of staff was good

Awesome stay

Customer review rating 4.2/5

Sikhashree S. Couples - 30/12/2020 Confirmed reviews ALL

Our stay at Novotel was amazing. Starting from the reception to the room everything was clean and hygienic. When we went to the room, we found a cake and some decoration which was unexpected. My wife loved that towel art. Breakfast was good. The staff of Novotel thanks to give us memorable experience. Harsh at reception, Labhita, Debnath and the manager we met at Lobby Mr. Rana chetia thank you guys. Good luck. We would love to come back again.

Dear Madam, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It gives us immense pleasure to read that the your visit at our hotel was up to the mark and you enjoyed everything we have to offer - from the ambiance to the warm hospitality by our team. Your kind appreciations will be conveyed to all the team members, like Labhita, Debnath, Harsh and Mr. Rana Chetia personally by me as it will act as an incentive and motivations to create more such lovely stories like yours. Knowing that we have been able to provide a truly memorable experience truly makes our day. We look forward to hosting you again for another memorable stay soon! Warm Regards, Sandeep Johri General Manager

Feeling good

Customer review rating 4.2/5

Anonymous Friends - 30/12/2020 Confirmed reviews ALL

Everything is fine. Especially staff are very good.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Your kind appreciations regarding our team will be definitely shared with them as it acts as an incentive to motivate them to create more such lovely stories. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Sandeep Johri General Manager
Customer review rating 4.2/5

Robama I. Families - 28/12/2020 Confirmed reviews ALL

Please have some manpower because there is no staff whenever we call them

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback, however I am extremely concerned to read the areas of opportunity that your review has brought to our attention. Please allow me to assure you that this is a rare occurrence and I have personally addressed this with the respective team members to improve the quality of our services and avoid such a recurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager
Customer review rating 4.2/5

Anonymous Friends - 28/12/2020 Confirmed reviews ALL

The room service was very slow and even during the checkout no was picking up the call in front desk

Dear Sir, Thank you for sharing your feedback with us. We deeply regret the experience you faced during your stay and we apologize that we could not meet your expectations. This should not have happened. Please note that we tried connecting with you to know more in details about your feedback, however we could not do so. Rest assured, your message has been conveyed with the concerned departments to look into the matter and help resolve the issues at hand so we can continuously create better experiences for our guests. We hope you will provide us with another opportunity to host you. Warm Regards, Sandeep Johri General Manager

Its well located but service is not good

Customer review rating 4.2/5

Hemraj T. Couples - 28/12/2020 Confirmed reviews ALL

Reception service is very bad. There were no one who can carry our luguagge during entry to the hotel and exit as well.

Dear Sir, Thank you for sharing your feedback with us. We deeply regret the experience you faced during your stay and we apologize that we could not meet your expectations. This should not have happened. Please note that we tried connecting with you to know more in details about your feedback, however we could not do so. Rest assured, your message has been conveyed with the concerned departments to look into the matter and help resolve the issues at hand so we can continuously create better experiences for our guests. We hope you will provide us with another opportunity to host you. Warm Regards, Sandeep Johri General Manager

Memorable Weekend Trip

Customer review rating 4.2/5

Gurudas M. Families - 28/12/2020 Confirmed reviews ALL

After almost a year went for a Holiday in my own city due to covid situation. Had a memorable stay there. Food was mesmerising along with ambience. The staff were polite and very well mannered.

Dear Sir, Thank you for sharing your experience in regard to your stay at Novotel Kolkata Hotel and Residences. It is our pleasure to have hosted you at our hotel. We are elated that we were able to meet your expectations. Knowing that you were well taken care of and that the team provided warm hospitality that ensured a comfortable and memorable stay truly makes our day. I will be sure to share your compliments with my team, as it acts as the best incentive to keep up the good work. Thank you once again, and we look forward to hosting you again soon. Warm Regards, Sandeep Johri General Manager

DECENT STAY

Customer review rating 4.2/5

Satya Business - 27/12/2020 Confirmed reviews ALL

Nice

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I will share your comments with our team as it acts as incentive and also gives a boost up to their motivation to create guests satisfaction and I am also sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your kind mentioned suggestion , please be rest assured that our training processes are already on streamline and the same will be definitely taken care to grab the 5 star on your next visit in our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Sandeep Johri General Manager

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