Novotel Kolkata - Hotel & Residences Hotel 5 stars

Customer review rating 4.2/5 4,595 reviews

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Novotel Kolkata - Hotel & Residences
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+ 23 Services

Hotel extras

  • Beautiful rooms and pet friendly serviced apartments with all modern facilities

  • Free WiFi access throughout the hotel

  • Indian, Italian and Continental cuisine with 24 x 7 Bar

  • Nearby shopping mall, Conventional center with one of the largest eco-friendly park.

  • Business centre and executive lounge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • NETAJI BOSE INTLPaying
  • Reception open 24 hours a day
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Other sports activities
Catering
  • BreakfastPaying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 8 Meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
Information message

Hotel location

Novotel Kolkata - Hotel & Residences

CF 11 Action Area 1C
New Town Rajarhat
700156 kolkata
india

Tel: +913340323333

Fax: (+91)33/40323334

Check-in from 14h00

Check out up to 12h00

  • By plane

    NETAJI BOSE INTL At 11km / 7 miles - Shuttle paying

  • By train

    HOWRAH STATION At 17km / 10 miles

GPS :22.579605, 88.461421

Our accommodation(s)

Superior Room King Size Bed with WIFI.

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: City View, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room Twin Size Bed with WIFI.

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Pool side, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Room King Size Bed, Premier Lounge Access, 15% OFF on Food & Soft Drinks.

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Pool side, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Premier Room Twin Beds, Premier Lounge Access, 15% OFF on Food & Soft Drinks.

Accessible room
  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Views: Pool side, City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Rooms

Our restaurants and bars

THE SQUARE

Type of cuisine: International

24h a day, enjoy a great experience. You are served freshly prepared meals, with a large choice of Asian and international specialities, a la minute cooking. Stylish designs bring European and Asian influences.

Lunch

12:00 - 15:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Blue Tokai Coffee Roasters

Type of cuisine: Dietary cuisine

Novotel Kolkata introduces the renowned Blue Tokai Coffee Roasters at Newtown, Kolkata. The master coffee blenders with presence in over 8 locations in the country will now make their presence felt at the most happening location in the city of joy!

SANTE

Non contractual photo

With a choice of signature beverages & sumptuous bites to go along with, the 24 HRS Lounge Bar next to the Lobby is an offering for relaxation for guests looking for a quick break or guests who wish to distress & enjoy in the ambience of a five star hotel

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 495

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 240 people

Find out more

Our guest reviews for
Novotel Kolkata - Hotel & Residences

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

4,595 reviews

tripadvisor

TripAdvisor Rating 4.5/5

2,164 reviews

Good stay

Customer review rating 4.5/5

Dimple S. Couples - 11/04/2021 Confirmed reviews ALL

It's also a great to visit novotel. It's vry warm welcome n comfortable all over.

Dear Ma'am, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I had share your comments with our team and this feedback serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Good location.

Customer review rating 4.5/5

In… Business - 10/04/2021 Confirmed reviews ALL

Had a good experience staying in the hotel. Good breakfast and good service. Not too far from the airport making it easy to get in and out.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I had share your comments with our team and this feedback serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

very good

Customer review rating 5.0/5

Sanjeev M. Families - 09/04/2021 Confirmed reviews ALL

Best food ,pet friendly only one in Kolkata, very warm welcome by the team

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I had share your comments with our team and this feedback serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

Well located

Customer review rating 4.0/5

Manjinder S. Families - 09/04/2021 Confirmed reviews ALL

Staff was supportive

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is always a pleasure to receive positive feedback. I had share your comments with our team and this feedback serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandeep Johri General Manager

NOT a great experience

Customer review rating 1.5/5

Partha D. Business - 08/04/2021 Confirmed reviews ALL

Not satisfectory. 1. Toletories were missing in restroom. 2. Face Tissue was empty. 3. Less water bottles were there 4. Food was horrible and we were not able to eat. 5. Reception did not pick the call in the morning when I wanted to request water bottles.

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Kolkata - Hotel & Residences. Thank you for sharing your feedback with us. We deeply regret the experience you faced during your stay and we apologize that we could not meet your expectations. This should not have happened. We have noted your concerns as shared over feedback regarding room amenities and food as it was shared with Chandrani Datta, Assistant Manager,Front Office. Rest assured, your message has been conveyed with the concerned departments to look into the matter and help resolve the issues at hand so we can continuously create better experiences for our guests. We hope you will provide us with another opportunity to host you Warm Regards, Sandeep Johri General Manager

good location

Customer review rating 4.5/5

Ghulam R. Business - 08/04/2021 Confirmed reviews ALL

very clean accommodation good food helpful and well-mannered staff thank you all for making my stay comfortable

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It was indeed a pleasure to host you on your visit to Kolkata and we are elated to read that your stay at the hotel exceed expectations, and that you enjoyed everything we have to offer from the reservation experience to the culinary delights. It is our utmost priority to deliver bespoke customer service, and the recognition of the efforts delivered by our team of star performers, who excelled in taking care of all your requirements, while adding a touch of Accor hospitality at every step, truly makes our day. We look forward to hosting you again soon! Warm Regards, Sandeep Johri General Manager

Good stay

Customer review rating 4.0/5

Diya R. Families - 06/04/2021 Confirmed reviews ALL

We had a comfortable stay in your hotel and what made the experience special was that we could stay stay there with our pet. Thank you for your hospitality.

Dear Madam, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is our pleasure to have hosted you at our hotel and knowing that your experience was a memorable one truly makes our day. We are elated to read that the warm hospitality delivered by the team has left a lasting impression. It will be surely to share your compliments with the entire team, as it acts as the best incentive to keep up the good work. Thank you once again, and we look forward to hosting you again soon. Warm Regards, Sandeep Johri General Manager

Well located, visitor friendly, great food

Customer review rating 4.5/5

Mariam F. I. Families - 06/04/2021 Confirmed reviews ALL

I did a staycation in Novotel for 3 nights. I was unwell and Novotel employees took great care of me and kids by arranging the right fluids, suggesting breathing tips, moved me to the open pool area and arranged a doctor's visit. Though it was a high-cost service, I was fully taken care of. The ambience was great, kids loved it, and we relaxed completely for those 3 days with food, responsive house-keeping and room service, and everything else. Great service!

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is our pleasure to have hosted you at our hotel and knowing that your experience was a memorable one truly makes our day. We are elated to read that the warm hospitality delivered by the team has left a lasting impression. It will be surely to share your compliments with the entire team, as it acts as the best incentive to keep up the good work. Thank you once again, and we look forward to hosting you again soon. Warm Regards, Sandeep Johri General Manager

Great experience, courteous team

Customer review rating 5.0/5

Debjeet B. Couples - 06/04/2021 Confirmed reviews ALL

The experience was delightful for few reasons. Rooms were nice; Got an upgrade; Service was excellent; Food was delightful and all the staff members were very courteous. Special mention to Eugene (Front Office) and Saurabh (Restaurant) and rest of the managers there for the attention and help they provided to make it memorable.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is our pleasure to have hosted you at our hotel and knowing that your experience was a memorable one truly makes our day. We are elated to read that the warm hospitality delivered by the team has left a lasting impression. It will be surely to share your compliments with the entire team, as it acts as the best incentive to keep up the good work. Thank you once again, and we look forward to hosting you again soon. Warm Regards, Sandeep Johri General Manager

Good stay

Customer review rating 3.5/5

Anonymous Couples - 05/04/2021 Confirmed reviews ALL

The hotel was very good. The only missing thing was a bathtub.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is our pleasure to have hosted you at our hotel and knowing that your experience was a memorable one truly makes our day. We are elated to read that the warm hospitality delivered by the team has left a lasting impression. It will be surely to share your compliments with the entire team, as it acts as the best incentive to keep up the good work. Also note that we have the higher category rooms as well which is having the bathtub as amenity. Request you to book the same on your next visit and enjoy the same. Thank you once again, and we look forward to hosting you again soon. Warm Regards, Sandeep Johri General Manager

Overall Nice Stay at Novotel, Kolkata

Customer review rating 4.0/5

Dr. S. K. Families - 04/04/2021 Confirmed reviews ALL

We stayed for 1 night. The hotel location is in proximity to Airport, near Biswa Bangla Gate, New Town and beside Axis Mall. Room was compact, well decorated with necessary amenties, however it can be little improved. Buffet breakfast was awesome. The hotel had taken necessary covid precaution. Hotel staffs were polite and helpful, however they insticted to submit review on google multiple times during check out which was little disturbing. Overall We are satisfied with our stay and would come again in future. The hotel should improve the outer decoration and game arena. A children's park may be added in the hotel premises.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is our pleasure to have hosted you at our hotel and knowing that your experience was a memorable one truly makes our day. We are elated to read that the warm hospitality delivered by the team has left a lasting impression. It will be surely to share your compliments with the entire team, as it acts as the best incentive to keep up the good work. However, we have noted your concerns as well, please be rest assured that we will surely look into the same. Thank you once again, and we look forward to hosting you again soon. Warm Regards, Sandeep Johri General Manager

Truly 5-Star Level Of Standard

Customer review rating 5.0/5

Anirban D. Friends - 04/04/2021 Confirmed reviews ALL

It was an amazing & pleasant stay with high class Safety & Hygiene standards.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is our pleasure to have hosted you at our hotel and knowing that your experience was a memorable one truly makes our day. We are elated to read that the warm hospitality delivered by the team has left a lasting impression. It will be surely to share your compliments with the entire team, as it acts as the best incentive to keep up the good work. Thank you once again, and we look forward to hosting you again soon. Warm Regards, Sandeep Johri General Manager

Great stay

Customer review rating 5.0/5

Digvijay S. Couples - 04/04/2021 Confirmed reviews ALL

Very cooperative nd polite staff. Food taste was too good. Room, bathrooms were good. Overall it ws a great stay.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is our pleasure to have hosted you at our hotel and knowing that your experience was a memorable one truly makes our day. We are elated to read that the warm hospitality delivered by the team has left a lasting impression. It will be surely to share your compliments with the entire team, as it acts as the best incentive to keep up the good work. Thank you once again, and we look forward to hosting you again soon. Warm Regards, Sandeep Johri General Manager

Awesome stay

Customer review rating 5.0/5

Dr S. M. Business - 04/04/2021 Confirmed reviews ALL

It was just too good.amazing service right from front desk to restaurant to everyone and everything.Ms Chandrani at front desk and Ravi in restaurant were awesome.

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Kolkata - Hotel & Residences. It is our pleasure to have hosted you at our hotel and knowing that your experience was a memorable one truly makes our day. We are elated to read that the warm hospitality delivered by the team has left a lasting impression. It will be surely to share your compliments with the entire team, as it acts as the best incentive to keep up the good work. Thank you once again, and we look forward to hosting you again soon. Warm Regards, Sandeep Johri General Manager

Merry!!

TripAdvisor rating 5.0/5

Kunal M 04/04/2021 TripAdvisor review

The people at this property amaze me!! Such care and enthusiasm. From the front desk team, Ms. Chandrani, Mr. Rana, Mr. Eugene, Mr. Harsh, Mr. Rajshekar, Mr. Ayan and everyone else. I am sorry at forgetting names but at my next visit I will make sure to write down all exceptional worker's names. The front desk team is the best that I have seen in almost 500 hotels that I may have visited , maybe more than that. Heartfelt thank you to Mr. Amit for giving us a clean, neat and nice room always. We missed Sumonto but Mr. Amit made it up by his immaculate services. I have no words to express my thanks to the entire Food and Beverage section... The Bar and The Square staff. Mr. Gautam, Mr. Suresh, Mr. Bijwajit, Mr. Sanjay, Mr. Utsav and foremost the F&B Manager, Mr. Pritam. Ms. Paushali for her help and suggestions. Housekeeping leader of 6th floor...excuse me for my short memory. After an experience with Westin, which by now the entire Novotel team knows, I would always prefer to dine at The Square. Keep up the good work!!

Dear Guest, Thank you for choosing Novotel Kolkata Hotel and Residences for your stay and sharing your feedback. It is very motivating to know that some of our team members have been able to create an impression during your stay. We will share your feedback with our team members. Looking forward to see you soon. Warm Regards, Sandeep Johri General Manager

execelent

Customer review rating 5.0/5

W. M. Business - 03/04/2021 Confirmed reviews ALL

iam very happy to stay in this hotel. All the service are good everything is excelent.

Dear Sir, Thank you for taking the time to leave such positive feedback regarding the stay at Novotel Kolkata Hotel and Residences! It gives us immense pleasure to read that your stay at the hotel was up to the mark and that your experience was comfortable. It is our utmost priority to deliver bespoke customer service, and we are elated by the recognition of the efforts delivered by our team of star performers, who excelled in taking care of all your requirements, while adding a touch of Accor hospitality at every step. We forward to hosting you again soon! Warm Regards, Sandeep Johri General Manager

Great rooms

Customer review rating 5.0/5

Rohit P. Couples - 03/04/2021 Confirmed reviews ALL

Spacious rooms with very comfortable bed and chairs/sofa.. thoroughly enjoyed the stay.

Dear Sir, Thank you for taking the time to leave such positive feedback regarding the stay at Novotel Kolkata Hotel and Residences! It gives us immense pleasure to read that your stay at the hotel was up to the mark and that your experience was comfortable. It is our utmost priority to deliver bespoke customer service, and we are elated by the recognition of the efforts delivered by our team of star performers, who excelled in taking care of all your requirements, while adding a touch of Accor hospitality at every step. We forward to hosting you again soon! Warm Regards, Sandeep Johri General Manager

Memorable stay

TripAdvisor rating 4.0/5

Anwesha T 19/12/2020 TripAdvisor review

Had a small wedding lunch and dinner, and stayed in the hotel for a week. The staff made the stay memorable, esp. with the attention shared by the restaurant staff and front office. There were other weddings and noisy parties one night, but the staff immediately apologised the next day and took steps to avoid this. They also upgraded us to Presidential suite for the night! Guests were very happy with service and food during lunch and dinner, esp. with attention to details. They even brought us out a nice wedding cake!

Dear Guest, Thank you for taking the time to review us on TripAdvisor and share your experience. I am delighted to know that we were able to live up to your expectations and deliver a memorable experience. We value your patronage and look forward to welcome you back. Warm regards, Sandeep Johri General Manager

You are not that prompt......

TripAdvisor rating 3.0/5

KolkataBappa Business - 29/11/2020 TripAdvisor review

Being a Diamond member, I thought that Novotel Kolkata would be as agile and fast like Novotel Delhi- Aerocity or Novotel Hyderabad airport.... when you dial 0, after a long time some one picks up the phone and transfer it some other departments. The last day I asked for some one to fix my internet as same was not working but nobody turned up and the concern was not addressed.....in today's world the customer satisfaction is ultimate. I consider Novotel as my family.....so try to be as best possible!!

Dear Guest, Thank you for taking the time to review us on Trip Advisor and share your experience. We extend our sincerest apologies and deeply regret that you had such an unpleasant experience during your stay with us. We always strive to create a memorable experience for all our guests with our finest hospitality standards and you as Diamond member are held with highest priority. However, we have unfortunately fallen short of that goal this time. May I request you to give us an opportunity to showcase our hospitality and rebuild your trust on us. In the meanwhile, if I can be at your service, please feel free to write to me at sandeep.johri@accor.com. Warm Regards, Sandeep Johri General Manager

Family Vacation

TripAdvisor rating 4.0/5

Sourodeep0408 14/11/2020 TripAdvisor review

Stay at Kolkata Novotel was great considering the fact of covid 19. I would like to thank the entire FO, HK & FB team for their efforts during this challenging times. Best wishes for all your families.

Dear Sourodeep, Thank you for taking the time to review us on Trip Advisor and share your experience. I am delighted to know that we were able to live up to your expectations and deliver a memorable experience. We value your patronage and look forward to welcome you back. Warm regards, Sandeep Johri General Manager

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