Mercure Hotel Berlin Zentrum 3.5 stars

Customer review rating (ALL Rating) 4.5/5 106 reviews

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Mercure Hotel Berlin Zentrum - Image 1
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Mercure Hotel Berlin Zentrum - Image 3
Mercure Hotel Berlin Zentrum - Image 4
Fuggerstr 8, 10777 Berlin, Germany

Description

Hotel extras

  • 78 air-conditioned and modern rooms

  • Central location in the City West

  • 5 minutes walk to KadeWe, Memorial Church, Kurfürstendamm

  • Optimal transport links to bus and metro - 5 minutes walk

Our accommodation(s)

Hotel location

Mercure Hotel Berlin Zentrum

Fuggerstr 8
10777 Berlin
Germany

GPS:52.499228, 13.347975

Telephone
Fax +49 30 21303160

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

Grab & Go Station 24/7

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  106 reviews

TripAdvisor Rating  4.0/5  813 reviews

Buyer beware …..

TripAdvisor rating 2.0/5

GaryS3557 TripAdvisor review

To qualify my review I have stayed at this hotel multiple times over the course of 15+ years. This stay was 5 nights . This visit I learned the ‘hotel’ no longer does any housekeeping at all as standard - so they don’t touch your rooms for the entirety of the stay unless requested. I was not told this on check in - but told emphatically (several times) when I took my rubbish down to reception myself on the 5th evening of my stay and asked for fresh towels. What I still do not understand (and the receptionist could not explain) is why they put ‘do not disturb’ hangers in the room if there is no routine house keeping. I don’t mind asking for towels but for the room rates here I don’t expect to be carting rubbish around or being patronised by staff for expecting basic house keeping. I also think it’s misleading not to state this when booking as there are services you expect from a hotel. I really like the location and the rooms but I doubt I will return now, which is a shame.

Dear Guest, we are sorry to hear that your stay did not meet your expectations this time. Your feedback is very important to us as it helps us to improve our services. We would like to clarify that we have an environmentally friendly approach and therefore offer a cleaning and towel change service on request. Our aim is to reduce the use of chemicals and water consumption. We regret that this information was not adequately communicated on your arrival and we understand that this was not ideal for your stay. We communicate this at check in to our guests. Sometimes our guests interrupt our explanations with already knowing everything because they have been with us multiple times. We unfortunately not immediately know, when the last stay was. For these occasions, we inform again with an information sheet right on your bed within the room. We also automatically remove the trash daily from the rooms, except when there is the 'do not disturb'-sign hanging. Then we do not disturb. Your satisfaction is very important to us and it would be our pleasure to welcome you back to demonstrate our high standards of service and hospitality. Best regards Mercure Hotel Berlin Centre Marianne Skarupke Junior Manager Revenue & Quality

Wonderful Hotel - Hidden Gem in Central Berlin

TripAdvisor rating 5.0/5

JamesD4014 Couples - TripAdvisor review

Easily accessible by public transport, the hotel is very handy for lots of activity in central Berlin. Very comfortable stay with a luxurious bathroom and lots of space. Staff were very helpful and courteous. Would definitely come back.

Dear Guest, We are very pleased to read that you appreciate our location in the heart of Berlin, as well as our comfortable facilities and helpful staff. It is always our goal to provide our guests with an enjoyable and memorable stay. We look forward to welcoming you again in the future. With kind regards Mercure Hotel Berlin Centre Marianne Skarupke Junior Manager Revenue & Quality

Good Stay and very accessible location

Customer review rating 5.0/5

Jl Solo - Confirmed reviews ALL

The place is a good alternative as it’s situated in a bit quiet neighborhood but also a few walks away from Ka De We and subway station. A lot of bars and restaurants opened til late night are within reach.

Dear Guest, we are very pleased that you enjoyed your stay with us and that you found our location favourable. We endeavour to offer our guests a pleasant atmosphere and are glad that we were able to achieve this during your visit. Your kind words are a valuable confirmation for us. Thank you very much and we look forward to your next visit. Best regards Mercure Hotel Berlin Centre Marianne Skarupke Junior Manager Revenue & Quality

well located, good breakfast but lack of daily cleaning

Customer review rating 2.5/5

Xavier Business - Confirmed reviews ALL

hotel in close walking distance to U-Bahn, easy access. Friendly staff at frontdesk, nice breakfast with lots of choices, room was OK except for the comforters/blankets which were way too small. Also heating in the room was closed (I had to climb on a chair to open it). Also cleaning / doing the bed is only done on request, something acceptable in AirBnb but not in a € 200/night hotel

Dear guest, We are pleased to hear that you appreciate our location and our breakfast offer. The satisfaction of our guests is very important to us and it is always nice to hear when aspects of our service are appreciated. The room cleaning you mentioned is part of our environmentally friendly approach. The aim is to reduce the use of chemicals and water consumption. We therefore only offer a cleaning and towel change service on request. We understand that this approach may not be ideal for some of our guests. Therefore, we strive to communicate this information as transparently and clearly as possible at check in and in the information sheet in the room so that our guests can make their choice. Finally, we would like to address your comment regarding our price. We always strive to keep all our offers and prices in line with both the market and our customers. This is based on demand and availability on site. We understand that this is not always apparent and regret any misunderstandings. We hope to welcome you again on your next visit to Berlin and provide you with an all-round satisfactory experience. Yours sincerely Mercure Hotel Berlin Center Marianne Skarupke Junior Manager Revenue & Quality

Good location, very friendly staff

Customer review rating 4.0/5

Malcolm Friends - Confirmed reviews ALL

Good location, very friendly staff. Breakfast adequate but could be better - crockery and cutlery could be placed in more obvious / visible locations. Crockery could be bigger.

Dear Guest, We are very pleased that you positively emphasize the location of our hotel and the friendliness of our staff. We do everything we can to make our guests feel at home straight away and we very much appreciate your feedback, as it helps us to constantly improve our service. We have taken note of your comments regarding breakfast. It is important to us that our guests can start the day with a good breakfast. Your comments on crockery and cutlery are very valuable and will be taken into consideration. We would like to encourage you to make any requests or suggestions directly to our staff on your next visit to the Mercure Hotel Berlin Zentrum. We always endeavor to make our guests' stay as pleasant as possible. We look forward to welcoming you back to our hotel soon. Best regards Mercure Hotel Berlin Center Marianne Skarupke Junior Manager Revenue & Quality

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Other web-users rate our hotel

  • 317 reviews 9.3/10 Location
  • 392 reviews 6.5/10 Room
  • 347 reviews 8.8/10 Service
  • 5 reviews 7.6/10 WiFi
  • 237 reviews 5.6/10 Comfort
  • 228 reviews 7.7/10 Breakfast
  • 169 reviews 7.8/10 Cleanliness
  • 97 reviews 4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.