Dear Andrew, We appreciate your candid feedback; thank you. We are delighted that our central spot made exploring Edinburgh so easy for you, with all the major sights, shops, and restaurants just a short walk away. That said, we are sorry that our lobby and restaurant areas did not feel as welcoming as they should. Our quirky design, inspired by the Edinburgh Festival, was refreshed in 2020 and we are proud of its character. We also regret that the breakfast offerings fell short of your expectations. Our team values your suggestions about fruit variety, coffee preparation, milk choices, and the toasters, and we will keep them in mind as we continue refining our service. Nonetheless, it is wonderful to know that our team’s pleasant and efficient service left a positive impression. We are also grateful that you would recommend both our hotel and the ALL loyalty programme. Please help us reach our goal of being among the top 25 Edinburgh hotels by sharing your kind thoughts on Trip Advisor for others to read: https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We hope we have the opportunity of seeing you again in the future. Kind regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Jennifer, Thank you very much for this kind review. We are delighted that you appreciated our attentive service and that the central position of our hotel contributed so positively to your stay. It is equally wonderful to hear that you appreciated the cleanliness in your room as well as the ease of booking and arrival process, and that our dedicated team left a positive impression on you and your family. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Paula, Thank you for taking the time to review your recent experience. We are delighted that you found our central position to be such an advantage during your time in Edinburgh. It is also wonderful that our reception team made such a positive impression with their welcoming approach, and we are pleased you looked forward to our Continental breakfast each morning. However, we are sincerely sorry that some aspects of your stay did not meet your expectations. We understand that comfortable accommodation is essential for an enjoyable trip, and we regret that the room dimensions felt restrictive during your visit. Due to the nature of our historic building, our rooms vary in size, and our team are always happy to assist with room selection. Nonetheless, we are grateful for your perfect ratings regarding the arrival process, cleanliness standards and departure experience. We are also thrilled that you appreciated our team’s commitment to sustainability initiatives. We look forward to welcoming you back on a future trip. Best regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Diane, Thank you for taking the time to review your recent experience. We are thrilled that you enjoyed our central location and found it so easy to explore Edinburgh on foot and public transport. We are also glad you found your room immaculate and peaceful, with a comfortable bed that helped you rest well. Our housekeeping team takes real pride in keeping every space spotless, and it is lovely to hear you appreciated the quality linens and Arran toiletries too. That said, we are sorry the breakfast area felt a little tight during busier moments. Our team is always on hand to help guests find a comfortable spot, and we are pleased you still enjoyed the variety on offer. Nonetheless, your kind words about our concierge and bartenders truly made us smile; it is wonderful to know their friendliness left such a lasting impression on you. We are also delighted you found the restaurant and bar a comfortable place to unwind later in the day. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We look forward to the pleasure of welcoming you back. Best regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Noora, Thank you very much for this kind review. We are delighted that you found our location so convenient for travelling around Edinburgh and appreciated the easy access from the tram station. It is wonderful to hear your compliments about our team, and we are glad that our colleagues made your business trip both comfortable and welcoming. Your mention of our room comfort is greatly appreciated, as is your satisfaction with the booking process, Furthermore, your recognition of all the staff on duty means a great deal to us. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. The entire team looks forward to welcoming you back in the future. Best wishes, Karina.MIKALAUSKAITE, Front office Manager

Dear Duncan, Thank you for sharing such a valuable review. We are delighted that your visit was a comfortable one, and that our central location made it easy for you to explore Edinburgh. Knowing that you found the team welcoming and friendly in every department means a great deal to us, as we strive to create a genuine sense of warmth throughout the hotel. It is equally pleasing that breakfast ran smoothly and that the variety suited you well. Your recognition of our colleague, whose dedication you recalled from your previous visit, has been shared with the team and will certainly brighten his day. We hope to have the pleasure of welcoming you back in the future. Best wishes, Karina.MIKALAUSKAITE, Front office Manager

Dear Laurie, Thank you for taking the time to share your thoughts. We are delighted that you found our staff so wonderful during your stay. Our team genuinely enjoys helping guests feel at home, and it means a lot to hear they made such a positive impression. It is wonderful that our breakfast ranked among the best hotel breakfasts you have ever had. We love offering hearty continental spreads with local Scottish twists, and we are so pleased you enjoyed it. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. The entire team looks forward to welcoming you back in the future. Best wishes, Karina.MIKALAUSKAITE, Front office Manager

Dear Angela, Thank you for taking the time to share your thoughts. We are delighted that you loved your upgraded room with a balcony and a view over the city. The quirky, art-filled design throughout the hotel is something we love sharing with our guests, and it is great to hear it caught your eye. Please help us reach our goal of being among the top 25 hotels in Edinburgh by sharing your kind words on Trip Advisor for other travellers to discover using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We look forward to welcoming you back. Kind regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Luc, We thank you for taking the time to provide us with your feedback. We are delighted you found your stay comfortable and that our central location worked so well for your trip. It is also great to know you enjoyed our hearty continental breakfast, with its wide selection of fresh pastries, porridge, and unlimited tea and coffee. That said, we are truly sorry that the bathroom fan disrupted your comfort and that our team was unable to resolve it on the spot. Your feedback has been noted, and we regret the inconvenience this caused. We also understand the room felt a bit snug, our building’s history as a former bank means our rooms vary in shape and size, and some can be more compact than others. Nonetheless, we are so pleased you appreciated our prime position, just a short stroll from Edinburgh Castle, Calton Hill, and the S. James Quarter. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We hope to have the opportunity to welcome you back in the future for an even better experience. Kind regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Andrea, Thank you for taking the time to review your recent experience. We are delighted that you chose to stay with us for a second time and that our location in the heart of Edinburgh’s New Town served you so well. It is wonderful that you found the major attractions within easy walking distance and that your room felt clean, quiet, and comfortable throughout your stay. We are especially pleased that Zsanett made such a positive impression with her kindness. Our team takes real pride in looking after every guest, and your recognition means a great deal to us. Please help us reach our goal of being in the top 25 Edinburgh hotels by sharing your positive experience on Trip Advisor for others to discover, using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Karina.MIKALAUSKAITE, Front office Manager

Dear L., We thank you for taking the time to provide us with your feedback. We are delighted that our team made you feel well looked after with their attentive service. That said, we are sorry that the layout of your room did not meet your expectations. Our building was originally a bank and converted into a hotel in 2014, so each room has its own unique shape and size. Some are more spacious than others within the same category, and our front desk team is always happy to help find a room that suits you better on a future visit. Nonetheless, we are glad you appreciated our chic, modern design with its Scottish touches. It is also great that our location, just a short stroll from Waverley Station and the heart of Edinburgh, worked so well for your family trip. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We do hope to welcome you back for an improved experience. Best wishes, Karina.MIKALAUSKAITE, Front office Manager

Dear Kristene, We appreciate you sharing your comments with us. We are delighted that your stay at ibis Styles Edinburgh Centre St Andrew Square was so comfortable and that you valued the attention from our team; it is wonderful that your early departure was made easier with a thoughtfully prepared breakfast to take with you, and that the accommodation met your expectations in every way. However, we are sorry for the inconvenience you encountered with the in-room entertainment and connectivity during your stay. Our team is available at all times to assist and aims to ensure all aspects of your room function seamlessly. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We hope to welcome you back. Best wishes, Karina.MIKALAUSKAITE, Front office Manager

Dear Diane, We appreciate your thoughtful review. We are delighted you found our location so convenient for exploring Edinburgh. It is great to know our housekeeping team’s efforts stood out to you, and that our hearty continental breakfast hit the spot each morning. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. It would be our pleasure to have you return on another occasion. Very best wishes, Karina.MIKALAUSKAITE, Front office Manager

Dear Ruth, Thank you very much for this kind review. We are pleased that you received a warm welcome and helpful support when you arrived with your mother, as assisting our guests is very important to us, especially in ensuring comfort for those with mobility needs. It is wonderful to hear you valued the advice on accessible parking, and that our team contributed positively to the start of your family visit. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We look forward to welcoming you back for a memorable stay in the future. Kind regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Edith, Thank you for taking the time to review your recent stay. We are delighted that your time with us was comfortable and that you found our rooms to be clean. It is especially rewarding to know you appreciated our team’s friendly approach, the variety and quality of our breakfast, as well as how conveniently located the hotel is for exploring Edinburgh. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Karina.MIKALAUSKAITE, Front office Manager

Dear Abigail, Thank you very much for this kind review. We are thrilled that you found our central location ideal for exploring Edinburgh and that your stay with us was memorable. Hearing you enjoyed a smooth check-in, experienced a comfortable and spotless room, and appreciated our late-night bar makes us very happy. We are also pleased our breakfast selection stood out and that the team could provide useful recommendations to enhance your visit. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. The entire team looks forward to welcoming you back in the future. Best wishes, Karina.MIKALAUSKAITE, Front office Manager

Dear Kathleen, Thank you very much for this kind review. We are delighted that you found your room comfortable and enjoyed the variety on our breakfast buffet. It is also wonderful that our location made it easy for you to explore Edinburgh’s attractions, and that the public transport was convenient for your airport journeys. We are also pleased our colleagues left you with a positive impression and that you appreciated the peaceful setting of both your room and the neighbourhood. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. The entire team looks forward to welcoming you back in the future. Best wishes, Karina.MIKALAUSKAITE, Front office Manager

Dear Judith, Thank you for taking the time to review your recent stay. We are delighted that you loved our bright decor and the Scottish-themed artwork throughout the hotel. Our team takes great pride in being friendly and helpful, so it means a lot to hear that they made your stay so enjoyable. We are also pleased you found the suite spacious and comfortable after your upgrade, and that breakfast hit the mark each morning. However, we are sorry the lobby felt a bit cramped when it got busy. Our team is always on hand to help guests find a quieter spot when needed. We also regret that the air conditioning control panel proved tricky. Our heating and cooling system was fully renewed in early 2025, and reception is available any time to assist with settings. Finally, we are glad our location gave you such a lovely view over St Andrew Square. Being right in the heart of the New Town makes exploring Edinburgh’s shops, museums, and landmarks wonderfully easy. Please help us reach our goal of being among the top 25 Edinburgh hotels by sharing your kind words on Trip Advisor using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. We all hope to welcome you again. Best wishes, Karina.MIKALAUSKAITE, Front office Manager

Dear Laura, Thank you very much for this kind review. We are delighted that you found the artwork and design throughout the hotel to be engaging, as creating a unique atmosphere is very important to us. It is also wonderful to hear that you felt comfortable and appreciated our convenient location, which allows easy access to the best of Edinburgh. We are equally pleased that breakfast left a lasting impression, as we understand how important it is to start your mornings off well. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html. The entire team looks forward to welcoming you back in the future. Best wishes, Karina.MIKALAUSKAITE, Front office Manager