Novotel London Canary Wharf 4 stars

Customer review rating (ALL Rating) 4.5/5 4,084 reviews

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Novotel London Canary Wharf - Image 1
Novotel London Canary Wharf - Image 2
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Novotel London Canary Wharf - Image 4
40 Marsh Wall, E14 9TP LONDON, United Kingdom

Description

Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

Our accommodation(s)

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Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP LONDON
United Kingdom

GPS:51.501331, -0.023293

Telephone
Fax +44 20 7987 1040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,084 reviews

TripAdvisor Rating  4.5/5  2,051 reviews

Certificate of excellence 2024

Coffee Shop Experience

TripAdvisor rating 5.0/5

Luke D TripAdvisor review

I’m a regular here as the coffee shop is perfect for relaxing in or working at. I frequently spend the day with my laptop as there’s a great vibe within the shop. Great food, drinks and service from Maria and Rebecca. Would definitely recommend.

Thank you so much lukedA4481SY for your lovely 5 star review about your coffee shop experience with us. I am so glad to read how much you enjoy visiting is and thank you for being so loyal :). Rebecca and Maria are thrilled with their personal mentions, thank you. I hope we continue to look after you so well. Jacqui & The Canary Coffee Family

Perfect business hotel. Quick and easy access with capable personnel at the front desk

TripAdvisor rating 4.0/5

Massimiliano S TripAdvisor review

Perfect business hotel. Quick and easy access with capable personnel at the front Perfect business hotel. Quick and easy access with capable personnel at the front desk. ……………………………………………………………………………………..////////…/….././/…/./..

Thank you so much for sharing your perfect experience with us Q4302ENmassimilianos and I am so pleased to read that you had a good stay with us. I do hope we can welcome you back soon Jacqui & The Canary Wharf Family

Nice hotel lobby, shame about the room.

TripAdvisor rating 1.0/5

3bs2ds TripAdvisor review

The hotel itself is lovely, along with the restaurant and bar. Unfortunately this did not continue to the room. We had a superior double and whilst the view was amazing, the room was not. You could see where previous stains had been bleached throughout the whole of the carpet, the shower head was thick with limescale and rather than a rainfall effect, it was a trickle. The bed was so hard that both myself and my partner did not sleep very well at all and both woke with stiff backs and shoulders. I would say it was the most uncomfortable night of sleep we have ever had in any hotel. Ee turned on the tv but as soon as the lights in the room were turned off, the tv was so dark that we couldnt actually see the programme due to the adaptive lighting on the tv. We did send a WhatsApp to complain about the above and were advised that the beds and tv are that way as part of the Planet 21 programme and are like that in all rooms. We were offered either a room change, breakfast for 2 or a partial refund. We opted for the breakfast, as it was 11pm and too late in the evening for a room change. The breakfast offered lots of choice, however the cooked breakfast was not good at all. The bacon was like shoe leather, the eggs had stood for so long that they were rubbery, the scrambled eggs were sitting in liquid and the mushrooms, tomatoes and baked beans were cold. The only saving grace was the hash browns. I am somewhat disappointed by the room as we had paid £160 for the stay as part of Engagement celebration weekend but it definitely did not live up to the reviews we had previously read.

Thank you for your review. I am so sorry that we disappointed you and please be assured that I will be addressing these issues with our Housekeeping and Maintenance team. We do have a vigorous descaling program in the hotel so I can also check this to understand how this room was missed. Your issue was reported on our Nightly log so we are aware of it. We normally get very good feedback about our breakfast and how fresh the cooked option is - however of course I will address this with our Chef and kitchen team. If you do decide to return in the future and give us another chance please contact me directly on jacqui.mcmillan@accor.com and I will personally look after your reservation. Once again we are very sorry about these issues and I do hope we can welcome you back in the future. Kind regards Jacqui McMillan General Manager

awful experience

Customer review rating 0.5/5

Danica M. Couples - Confirmed reviews ALL

i contacted the hotel the evening after we left with no response! I have submitted a complaint i have copied below. Please arrange a refund as it is not what i expect from a £550 suite. Thank you We have just arrived home after booking a suite for New Year's Eve. We travelled from Southampton and paid £550 for the suite, I believe to be one of the better rooms you offer. I hate to complain but the whole purpose of this trip was to celebrate our anniversary as a couple without our baby and get a good nights sleep, but unfortunately we were up the entire night listening to non stop loud creaking. I even tried sleeping on the sofa and shutting the doors but it was in both areas of the rooms. We noticed it when we first arrived but I believed it to be people walking around upstairs, this is the not the case. The same pattern of creaking happens constantly the entire night. I have video recorded it if needed for reference. I am not happy to pay £550 for a suite that was not relaxing at all and that I barely slept in because it was so loud. I may as well have been home up in the night with the baby. Please can you escalate this complaint and I would like at least, a partial refund for our stay. Not what I expect for the rate of the night. I am going home more tired than I arrived.

Dear Danica, Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your stay. We understand how important it is to have a restful night, especially when celebrating a special occasion. We have addressed your concerns via email and are committed to resolving this matter to your satisfaction. Please check your inbox for further details. Thank you for your patience and understanding Kind regards, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager

Amazing staff , room , location and breakfast

Customer review rating 5.0/5

Andrew G. Business - Confirmed reviews ALL

A wonderful stay , highly recommend. A great location , rooms were quiet and comfortable. Breakfast was amazing and fabulous and helpful staff.

Dear Andrew, Thank you for your fantastic review! We're delighted to hear that you had a wonderful stay and highly recommend us. It's great to know you enjoyed our quiet and comfortable rooms, amazing breakfast, and found our staff to be fabulous and helpful. We look forward to welcoming you back soon! Warm regards, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager

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Other web-users rate our hotel

  • 1,448 reviews 9.2/10 Location
  • 3,179 reviews 8/10 Room
  • 2,537 reviews 8.3/10 Service
  • 41 reviews 5.6/10 WiFi
  • 1,123 reviews 6.1/10 Cleanliness
  • 1,078 reviews 7.4/10 Breakfast
  • 927 reviews 7.3/10 Comfort
  • 567 reviews 8.9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.