Novotel London Canary Wharf Hotel 4 stars

Upon arrival your check in staff were friendly, kind and extremely helpful. They made sure we had everything we could need. Our room was comfy, clean and had the most incredible view!! Pay for the room upgrade, it is worth seeing this view!! The only reason I have marked 9 stars and not 10 is the pool area could have been better stocked, it was clean but obviously a very busy pool and the guests had not been putting the Ere wet towels away, and there were not any clean dry towels. Other than this thing thing the stay was PERFECT!!!!

Great attention to detail with a message in a card for my wife and I on our anniversary. Thank you

We had a lovely stay, will be coming back for a longer stay, located in the right place close to nightlife.

Hotel is in a good location. Staff are welcoming and friendly, easy to talk to and very helpful. Hotel is beautiful and modern. The rooms where so clean and fresh. The view from breakfast is stunning

Cleaniness of the room didnt reflect the price tag. Breakfast was lousily executed.

It was excellent

Really friendly staff - room good, nice breakfast

Not sure if I will stay there anymore: -room is not very practical. For example, it is hard to find a place to plug the hairdryer and actually have a mirror. - no shampoo was in the room when I arrived. Just body lotion - the water was not replenished during my second day - break buffet is not worth the money. Extremely limited choice and espresso coffee products are made by cheap quality machines

Excellent start from check in to breakfast and room view was just perfect, staff were excellent and professional and a credit to Accor

Short but sweet

The room was a little basic but the view really made up for that. I was very disappointed with the cleanliness of my room, when I first got in there was bottles of water left from the pervious guests I know this as the bottles where already half drank. I had asked reception to get this changed to which some one had put in new bottles but not taken the old ones away this isn’t great considering covid is a thing now. Just wasn’t to pleased with the overall cleanliness grim on shower and some stains here and there within the room.

We had numerous off complications with out stay, firstly when we got into our room our room wasn’t cleaned properly as someone else make up products were left on the chair and on the table in the apartment, we did notify the staff but nothing came off it. Secondly the sink was blocked, again we notified the staff they said they were going to send someone to check it out but we stayed awake for two and a half hours and no one came to check it out, last but not least my Cousin for bitten really badly and even though the hotel did a inspection of the room and didn’t find any bugs of a sort they didn’t do enough to figure out how she got bit nor did they even compensate us for the terrible stay.

Nice room, nice view. But room service food was poor, swimming pool wasn’t the greatest, temperature was a bit off. Sauna wasn’t hot, pressed the button several times. Waited up to 30 minutes, waste of my time. Just didn’t make me sweat. If anything, made me ill. Shower was nice in my room instead. Breakfast was okay. Staff were okay. Sofa chair in my room had stains and the hotel tried hiding it by putting a table over it? 3/5 only because of the view.

Needed somewhere to stop overnight and the hotel was conveniently located 2 minutes away from where I needed to be. Had a fantastic room on the 32nd floor with views over London. The restaurant and bars were located on the 38 floor, with an outside roof terrace

This hotel was overall very good, only thing that let it down was the bar staff in the rooftop bar. We had to wait 35 minutes for a drink, then 20 minutes for a second drink, I’m not sure if they were just short staffed or particularly slow that night.