Mercure Gold Coast Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 4,212 reviews

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Mercure Gold Coast Resort - Image 1
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64 Palm Meadows Drive, CARRARA, 4211 CARRARA, Australia

Description

Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • Conferences and events

  • Pet Friendly

Our accommodation(s)

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Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive, CARRARA
4211 CARRARA
Australia

GPS:-28.029533, 153.377278

Telephone
Fax +61 7 5555 7701

Access and transport

Hotel services

Check-in from - Check out up to

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  4,212 reviews

TripAdvisor Rating  4.0/5  1,748 reviews

Certificate of excellence 2024

Great stay

Customer review rating 5.0/5

Rp Couples - Confirmed reviews ALL

Our room was very good, bed was very comfortable which is important for us. We love having a balcony. Room was very clean. The food and drinks at the bar and the Green room were fantastic and the service was good.

Dear Robyn P., Thank you so much for taking the time to write a review of your stay with us. I am so pleased to hear that you enjoyed your stay in one of our comfortable rooms. I am also very pleased to hear that you also enjoyed our delicious breakfast. I hope that we can welcome you back again soon. Kindest Regards, Sophie Pollard - Front Office Supervisor

Great spot to relax any enjoy all amenities including the golf

Customer review rating 5.0/5

Bob T. Couples - Confirmed reviews ALL

Staff were very helpful and friendly we love staying at Mercure

Dear Bob, We are very pleased to hear that you had a great stay with us here at Mercure Gold Coast Resort. We are very happy to hear that you found all of our staff to be very friendly and helpful and that you were able to take some time to enjoy our onsite amenities. We hope to welcome you back again soon. Sincerely, Mercure Gold Coast Resort

Very disappointing - dirt came out the taps.

TripAdvisor rating 2.0/5

SydneyJohn64 TripAdvisor review

Am a Platinum Accor member for the first time and have enjoyed my Accor stays until this one. Staff member at checkin was unhappy at being asked by colleagues to undertake other tasks. Was rolling her eyes and moaning to colleagues - but as I was standing right in front of her I could clearly hear it. After a long day I wanted to have a bath. I noticed the water in the bath was brown and on closer examination I noted there was a lot of dirt/soil in the bathtub. See pics attached. I decided against the bath or even a shower as the amount of dirt was substantial. It was late so mentioned to reception the next morning. Staff member didn’t seem too concerned and never apologised. I got a post stay survey and mentioned this and shared pics - never heard further. Really disappointing and after 10 months of great Accor service across several brands I am disappointed with this. I wouldn’t recommend this hotel.

excellent service, beautiful location

Customer review rating 4.5/5

Bonnie Couples - Confirmed reviews ALL

We loved our stay at Mercure, just out of the city. It was the perfect spot for us. The staff were super friendly and very accommodating, the buffet breakfast each morning was awesome with a great selection of food and fruits and i was particularly impressed with the gluten free section. The room we stayed in was large bed was comfy and we loved being able to cast our own shows to the Tv. The bathroom was slightly dated but besides that everything was perfect.

Dear Bonnie T., Thank you so much for taking the time to write a review of your stay with us. I am so pleased to hear that you enjoyed your stay in one of our comfortable rooms. I am also very pleased to hear that you also enjoyed our delicious breakfast. I hope that we can welcome you back again soon. Kindest Regards, Sophie Pollard - Front Office Supervisor

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Made to feel very welcome. Loved the pool area and the relaxed nature of this resort.

Dear Ricky, Thank you so much for taking the time to review your stay with us here at Mercure Gold Coast Resort. We are very happy to hear that you enjoyed your stay and loved the peaceful atmosphere that our resort provides. We are also glad to hear that our team made you feel welcomed and were very helpful throughout your stay. We hope to welcome you back again soon. Sincerely, Mercure Gold Coast Resort

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Other web-users rate our hotel

  • 773 reviews 8.2/10 Location
  • 2,204 reviews 6.8/10 Room
  • 2,086 reviews 8.4/10 Service
  • 41 reviews 4.2/10 WiFi
  • 1,000 reviews 7.5/10 Comfort
  • 963 reviews 6.8/10 Food
  • 929 reviews 5.9/10 Cleanliness
  • 631 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.