Mercure Gold Coast Resort

Customer review rating (ALL Rating) 4.3/5 4,007 reviews

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Description

Hotel extras

  • Relaxing resort set amongst lush tropical gardens

  • Family friendly with free parking

  • Conferences and events

Our accommodation(s)

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Hotel location

Mercure Gold Coast Resort

64 Palm Meadows Drive, CARRARA
4211 CARRARA
Australia

GPS:-28.029533, 153.377278

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  4,007 reviews

TripAdvisor Rating  4.0/5  1,736 reviews

Great resort

Customer review rating 5.0/5

John Couples - Confirmed reviews ALL

Thoroughly enjoyed our experience

Dear John, Thank you for your positive review of Mercure Gold Coast Resort. We are delighted to hear that you thoroughly enjoyed your experience with us. We appreciate your kind words and look forward to welcoming you back in the future. Yuta Assistant Manager - Front Office

It’s Always a pleasure

Customer review rating 4.0/5

Cherryn &. J. Families - Confirmed reviews ALL

We stayed for the Pink concert after I stayed at the resort last August. Despite a check in blunder (that was quickly and more than satisfactorily sorted, Thank you Bennand Nerida!) our stay was otherwise uneventful. I will say the TV being in Chinese is really difficult to navigate and does not allow the option to shift to English, was frustrating especially when trying to find out information about the venue, our room, etc. The ongoing wet weather has taken its toll on the resort grounds (in comparison to when I stayed in August) and our room had a slight musty odour, we are from Townsville damp and musty is our natural habitat!! Ceiling fans in the rooms to help with air flow will go a long to help you in these circumstances (hint they also will help the mozzie issue!) Otherwise our room was clean and tidy and well appointed (I had the same room as my August stay), the food was lovely again (my daughter will be dreaming about the salt and pepper calamari for a long time!). Thanks again for a great stay!

Dear Cherryn & J., Thank you for taking the time to share your feedback about your recent stay at Mercure Gold Coast Resort. As the Assistant Manager - Front Office, I would like to personally address the points you mentioned in your review. Firstly, I would like to apologize for the inconvenience you experienced during the check-in process. However, I'm glad to hear that our team members, Ben and Nerida, were able to quickly resolve the issue to your satisfaction. Your kind acknowledgment of their assistance is greatly appreciated. Regarding the TV language, I understand that it was frustrating not being able to navigate in English. We appreciate your feedback, and we will take it into account for future improvements. I also acknowledge your comment about the resort grounds being affected by the recent wet weather. We will consider your suggestion of installing ceiling fans in the rooms to help with air flow, which could also address the issue with mosquitoes. Your input is valuable to us as we strive to enhance the overall experience for our guests. On a positive note, I'm delighted to hear that you found your room clean, tidy, and well-appointed. It's also great to know that you enjoyed the food, particularly the salt and pepper calamari. Your kind words will be shared with our culinary team. Thank you once again for choosing Mercure Gold Coast Resort, and we look forward to welcoming you back in the future. Warm regards, Yuta Assistant Manager - Front Office

Very surprised at such a beautiful accommodation

Customer review rating 5.0/5

Grant W. Couples - Confirmed reviews ALL

We were well received in a very professional manner and the reception staff were very easily understood and gave very clear directions.

Dear Grant W., Thank you for choosing Mercure Gold Coast Resort for your recent stay. We appreciate your positive review and are delighted to hear that you found our accommodation beautiful. It is our aim to provide a professional and welcoming experience for all our guests, and we are pleased that our reception and restaurant staff met your expectations with clear directions and excellent communication. We value your feedback and look forward to welcoming you back in the future. Kind regards, Francisca Pumarino Front Office Supervisor

Good facilities

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Business workshop over 4 days, Staff were extremely helpful and a pleasure to deal with

Thank you for choosing Mercure Gold Coast Resort for your recent business workshop. We appreciate your kind words about our facilities and the helpfulness of our staff. It was a pleasure to have you as our guest. We hope to welcome you back in the future. Ben Carroll, Front Office Manager.

The stay at your Hotel was great, the bed was a bit soft but other than that everything else was of high standard.

Customer review rating 5.0/5

Stewart C. Solo - Confirmed reviews ALL

It was great good staff and very helpful.

Dear Mr. C., Thank you for choosing to stay at Mercure Gold Coast Resort and for taking the time to share your feedback. We are delighted to hear that you had a great stay with us and that our staff provided good service and were helpful. We appreciate your comment about the bed, and we will take it into account as we strive to continuously improve our guests' experience. We look forward to welcoming you back soon for another enjoyable stay. Best regards, Ben Carroll Front Office Manager

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Other web-users rate our hotel

  • 798 reviews 8/10 Location
  • 2,377 reviews 6.4/10 Room
  • 2,144 reviews 8.4/10 Service
  • 53 reviews 4.6/10 WiFi
  • 1,001 reviews 5.1/10 Cleanliness
  • 974 reviews 7.1/10 Food
  • 591 reviews 7.9/10 Breakfast
  • 461 reviews 7/10 Value

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