Dear Valued Guest, Thank you very much for your kind feedback. We are delighted to know that you had a smooth arrival and were warmly welcomed by our Reception team. Your appreciation of their friendly service is truly valued and will be a great encouragement to the team. Thank you once again for choosing Novotel Yangon Max. We look forward to welcoming you back for another enjoyable experience. Warm Regards, Benedict Director of Guest Experience Novotel Yangon Max

Dear Valued Guest, Thank you very much for sharing such a heartfelt review, and welcome back to Novotel Yangon Max! It is truly wonderful to know how happy you were to return after more than a year away. We are deeply grateful for your continued trust and for your kind appreciation of the overall experience we strive to offer, from our Executive Lounge and breakfast selection to our wellness facilities and the care of our teams. We are especially grateful for your kind recognition of Ei Chaw, our Lounge team, and our Bell Boy team. Your thoughtful appreciation will certainly be shared with them and will be a wonderful encouragement for their continued dedication and care. It was a genuine pleasure for all of us to welcome you back, and we are very happy that your return visit was such a positive and memorable one. Thank you once again for your continued support and for making Novotel Yangon Max part of your Yangon experience. We sincerely look forward to welcoming you back again and creating many more memorable moments together. Warm Regards, Benedict Zaw Myo Nyunt Director of Guest Experience Novotel Yangon Max

Dear Valued Guest, Thank you for your continued trust in Novotel Yangon Max and for sharing your thoughtful feedback. We are delighted to know that you have consistently enjoyed comfortable stays and appreciated the cleanliness and overall upkeep of the hotel. We sincerely apologize for the inconvenience caused by the delay in the shower water heating, and your feedback has been shared with our relevant team for further attention. We also truly appreciate your support of our sustainability initiative. Your continued trust and constructive feedback are greatly valued. We look forward to welcoming you back for another comfortable stay. Warm Regards, Benedict Director of Guest Experience Novotel Yangon Max

Dear Valued Guest, Thank you for taking the time to share your feedback with us. Please accept our sincere apologies that your recent experience did not feel as enjoyable and refreshing as you had hoped, particularly as a valued returning guest. We truly regret any sense of disappointment this may have caused. We appreciate your thoughtful observations regarding the breakfast experience and the room view. We understand that, with each visit, guests naturally look forward to a pleasant experience with thoughtful touches and a sense of variety. Your comments have been shared with the respective teams for further review and consideration. We are grateful for your continued trust in Novotel Yangon Max and sincerely appreciate your candid feedback. We hope to have the pleasure of welcoming you again and providing an experience that feels more comfortable, thoughtful, and enjoyable. Warm Regards, Benedict Director of Guest Experience Novotel Yangon Max

Dear Valued Guest, Thank you very much for taking the time to share such detailed and thoughtful feedback with us. We truly appreciate your recognition of the many positive aspects of your stay, as well as the constructive observations you have highlighted as opportunities for improvement. Please accept our sincere apologies for the aspects of your experience that fell short of your expectations. In particular, we are sorry to learn about the room atmosphere and the discomfort you experienced. We understand how concerning this can be, especially when staying during the rainy season. We also appreciate your understanding of the assistance provided by our Duty Manager and team during your stay. Your comments regarding the Japanese restaurant, membership benefits, and the Executive Lounge evening offering have been carefully noted. These matters will be shared with the respective teams for further review and investigation. We also greatly appreciate your kind recognition of the team member who made a positive impression through his attentive service and hospitality. It is wonderful to hear that you were pleased with the overall cleanliness of the hotel, the quality of our towels, and the service provided by many of our team members. Your kind words will certainly be shared with the colleagues concerned and will serve as meaningful encouragement. We are particularly grateful for your constructive approach and for giving us the opportunity to learn from your experience. We sincerely hope to have the pleasure of welcoming you back to Novotel Yangon Max and providing you with a more seamless and enjoyable experience. Warm Regards, Benedict Director of Guest Experience Novotel Yangon Max

Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to know that you enjoyed our convenient location, clean facilities, and friendly service. It is wonderful to hear that you had a very good overall experience with us. Your kind comments are truly appreciated and will be shared with our team. We look forward to welcoming you again soon. Best Regards, Benedict Director of Guest Experience Novotel Yangon Max

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated our convenient location and the attentive assistance provided by our Bell Team during your departure. We sincerely regret that certain aspects of your experience did not fully meet your expectations, particularly during a busier period. We understand how such circumstances can affect the overall comfort and convenience of a stay, and we are sorry for any inconvenience this may have caused. Your comments are highly appreciated and have been shared with the relevant teams for careful consideration as we continue to enhance the consistency and quality of our guest experience. Thank you once again for your valuable feedback and understanding. We sincerely hope to have the pleasure of welcoming you back to Novotel Yangon Max for a more seamless and enjoyable experience. Warm Regards, Benedict Director of Guest Experience Novotel Yangon Max

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We sincerely appreciate your comments regarding your breakfast experience. We regret that certain dishes did not fully meet your expectations on this occasion, as we continuously strive to provide a diverse and enjoyable dining experience for all of our guests. Your observations have been shared with our culinary team for review as we continue to refine both the quality and variety of our breakfast offerings. Thank you once again for your valuable feedback. We truly appreciate your support and look forward to welcoming you back to Novotel Yangon Max in the future. Warm Regards, Benedict Director of Guest Experience Novotel Yangon Max

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are pleased to know that you had an overall positive experience during your stay. However, we sincerely apologize for the inconvenience caused regarding the dinner invoice arrangement. Please accept our apologies for any confusion this may have caused. It would be much appreciated if you could help us provide more information on this to investigate further for your convenience and to improve in the future. Thank you once again for bringing this matter to our attention. We truly appreciate your valuable feedback and look forward to welcoming you back to Novotel Yangon Max in the future. Warm Regards, Benedict Director of Guest Experience Novotel Yangon Max

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We are delighted to know that you enjoyed our convenient location and appreciated the comfort of your room. It is especially rewarding to hear your kind recognition of our reception and doorman teams. Your compliments regarding their enthusiasm, friendliness, and helpful service will certainly be shared with them. We also appreciate your feedback regarding the breakfast selection and your suggestion to enhance the in-room entertainment experience. Comments such as yours are valuable as we continue to look for opportunities to improve our facilities and better meet the preferences of our guests. Thank you once again for your thoughtful feedback. We truly appreciate your support and look forward to welcoming you back to Novotel Yangon Max in the future. Warm Regards, Benedict Director of Guest Experience Novotel Yangon Max

Dear Valued Guest, Thank you for your excellent rating and for taking the time to share your feedback. We are truly delighted to know that you had such a positive experience with us. Your kind support is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back again in the near future. Warm Regards, Benedict Director of Guest Experience Novotel Yangon Max

Dear Valued Guest, Thank you for sharing your feedback. We are pleased to know that you had a great and comfortable stay with us. We sincerely apologize for the inconvenience with the membership. We truly appreciate you highlighting this matter. We will review and improve our team’s awareness and service standards to ensure that all our valued guests receive consistent recognition and personalized service throughout the hotel. We look forward to welcoming you again and providing you with an improved experience. Best Regards, Benedict Director of Guest Experience Novotel Yangon Max

Dear Valued Guest, Thank you for taking the time to share such a detailed review of your stay with us. We are delighted to know that you enjoyed our prime location, Executive Lounge, breakfast, pool, and spa, and that our team made you feel genuinely welcomed. Your kind words about our hospitality are truly appreciated and will be shared with the team. At the same time, please accept our sincere apologies for the unfortunate incident in your Executive Room. We fully understand that encountering such accident in your room is unsettling and certainly not the experience we would wish for any of our guests. While we are grateful that our team was able to respond promptly when you reported it, we regret that this happened in the first place and that it affected the comfort and peace of your stay. Please be assured that your feedback has been taken seriously and shared with our Housekeeping and relevant operational teams for further attention. Maintaining a clean, comfortable, and safe environment is fundamental to the experience we aim to provide, and we will continue to strengthen our preventive measures and room inspections. We sincerely appreciate your understanding and your recognition of how our team handled the situation. Thank you for giving us the opportunity to address your concern. We hope to have the pleasure of welcoming you back to Novotel Yangon Max, where we would be grateful for the opportunity to provide you with a truly seamless and memorable stay. Warm Regards, Benedict Director of Guest Experience Novotel Yangon Max

Dear Valued Guest, Thank you for taking the time to share your detailed feedback and for being a returning guest. Please accept our sincere apologies that your recent experience did not meet the expectations you had based on your previous visits. We are particularly sorry to learn about the delays you experienced during both check-in and check-out, as we understand how valuable our guests' time is and how these situations can negatively affect the overall experience. We also regret that certain aspects of the suite layout and breakfast experience did not meet your expectations. Your comments regarding the variety and quality of the breakfast offerings have been carefully noted and shared with the relevant teams for review. In addition, we appreciate your feedback regarding our sustainability initiatives and the guest experience associated with them. At the same time, we are grateful for your kind recognition of our team's friendliness and willingness to assist. Your honest feedback is greatly appreciated, as it helps us identify areas that require immediate attention and improvement. Thank you once again for sharing your experience with us. We sincerely hope to have the opportunity to welcome you back and provide you with the level of service and experience you have come to expect from Novotel Yangon Max. Warm Regards, Benedict Director of Guest Experience Novotel Yangon Max

Dear Valued Guest, Thank you for taking the time to share your feedback. We are pleased to know that you found our staff friendly and welcoming. We truly appreciate your feedback and hope to have the opportunity to welcome you again with an even more rewarding experience. We look forward to welcoming you again soon. Best Regards, Benedict Director of Guest Experience Novotel Yangon Max

Dear Valued Guest, Thank you for taking the time to share your feedback. We are pleased to know that you enjoyed the Japanese-style bathtub room arranged for your stay. However, we sincerely regret that the hot water temperature did not meet your expectations, which affected your bathing experience. We also apologize that our assistance during your stay did not fully resolve your concerns. Your comments have been shared with the relevant teams for careful review as we continue to enhance our facilities and service standards. Thank you once again for your valuable feedback. We hope to have the opportunity to provide you with a more enjoyable experience in the future. Warm Regards, Benedict Director of Guest Experience Novotel Yangon Max

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. Please accept our sincerest apologies that your recent stay did not meet your expectations. We are truly sorry to learn that your arrival experience left you feeling disappointed and that the service you received did not reflect the genuine warmth, consistency, and hospitality that we strive to provide to every guest, regardless of nationality or background. We deeply regret the impression this has left on you. We also sincerely apologize for the confusion surrounding the connecting room arrangements and for any inconvenience caused by the communication during check-in. Your comments regarding the service approach, guest interaction, and overall arrival experience have been carefully noted and shared with our management team. We will continue to strengthen our service culture and coaching to ensure every guest feels equally valued, respected, and genuinely welcomed. At the same time, we are grateful to know that you enjoyed our café and Lounge on the fourth floor. It is encouraging to hear that these experiences stood out positively, and we will be pleased to share your kind recognition with the respective teams. Once again, we sincerely apologize for the shortcomings you encountered and truly appreciate your honesty in bringing them to our attention. Your feedback is invaluable in helping us improve. We genuinely hope that this experience will not define your impression of Novotel Yangon Max. It would be our privilege to have another opportunity to welcome you back in the future and provide the seamless, warm, and memorable experience that you rightfully expect from us. Warm Regards, Benedict Director of Guest Experience Novotel Yangon Max

Dear Valued Guest, Thank you for taking the time to share your detailed feedback. We sincerely regret that your recent stay did not meet the high standards we strive to deliver. Please accept our heartfelt apologies for the inconvenience caused by the multiple power interruptions, the disruption to the air conditioning, the delay in hot water, the noisy mini refrigerator, and the unavailable TV channels. We understand how these issues affected your comfort and overall experience. We also appreciate you bringing these concerns to our attention. Your comments have been shared with the relevant departments for immediate review and corrective action. We are committed to ensuring that all guest room facilities are thoroughly inspected and maintained prior to arrival, and your valuable feedback will help us strengthen our quality assurance processes. Thank you for your continued trust in the Accor brand and for sharing your honest observations. We hope to have the opportunity to restore your confidence by providing you with the seamless and comfortable experience you have come to expect from us. Best Regards, Benedict Director of Guest Experience Novotel Yangon Max

Dear Valued Guest, Thank you for taking the time to share your feedback. We are pleased to know that you enjoyed our convenient location and that your overall experience was a positive one. At the same time, we sincerely apologize for the discomfort you experienced when our team entered to inspect the smoking room following the fire alarm without notifying you by telephone beforehand. We understand how this situation may have felt unexpected and appreciate you bringing it to our attention. Your valuable feedback has been shared with the relevant team to help us improve our communication while maintaining the safety and security of our guests. We truly appreciate your understanding and hope to have the opportunity to provide you with an even more seamless experience on your next visit. Best Regards, Benedict Director of Guest Experience Novotel Yangon Max