Novotel Yangon Max Hotel 5 stars

I stay at quarantine. Room and other items were ok. Breakfast sometimes does not have available items from menu, food delivery delayed.

Satisfied

good support and good smile from Hotel staffs.

Amazing experience

When I booked, I informed the reservation to have a stand mirror in the my room for exam purpose. They replied they could not guarantee, but they would contact House Keeping and contact me back. No reply 3 days before hotel stay, I called the reservation again and confirmed the situation again. They replied the same. But no response for confirmation of placing a mirror in my room. 2 hours before I arrived on 25.9.21, I called again and requested to confirm whether they had arranged my request or not. At that time, the reservation staff on phone confirmed with me back if I had requested the mirror in advance. I SAID yes and told her to call me back after checking the situation because I would take my own stand mirror if they had not arranged yet. As usual, no reply until 15 mins before my arrival. So I carried my own stand mirror there and when I reached the reception, the receptionist told me that a mirror had already been arranged. I just noded my head and stayed quiet. That is my overall experience.

We were happy and had good memories with friends. Breakfast is good and customer service really really nice.

I visited Novotel Max as a part of the quarantine procedure upon entering Myanmar. This was my first stay here. From the very beginning the customer service was very warm and helpful. Even the staff helping to take my baggage to my room was very kind. The next day I received a call from Ms. Thu Thu who inquired on my stay and offered her assistance should I require any information or support. She had exceptional customer handling skills and guided me for the Swab Tests and was of constant assistance throughout my stay. I am also happy with the Chef and his Team for accommodating my requests with a quick service and good food. I also like to thank the engineering Team and Mr. Myo who assisted me when I needed support. Towards my last day of stay Ms. Wah Wah also assisted me with my checkout.

It's a good nice place , location is perfect too. Staff is very helpful. Rooms are quite good and clean. Highly recommended for stay for both families and business purpose. I'm usual customer there l. Cheers

The Novotel Yangon is where I had to spend a total if three weeks quarantine due to the actual Myanmar government regulations during the Covid 19 pandemic. It was difficult for all of us there (lits of my work colleagues were also in the same hotel) . The all hotel management and staffs there have been all great to make our stay enjoyable, Food was always good and the menu’s changed regularly. Any extra one needed was always brought to your room in no time. Thanks to the manager Philipe Batie and the guest relation Iris for their warm welcome and support

I can see the excellent view of Shwedagon from my view and nice pool. Hotel provides the nice gym and pool plus tennis court. I had very delicious and fresh seafood dinner with friends on Friday night as well. The service from hotel is Super B! Thanks,Ms. Lei Lei Thinn, Lucky,Honey, YeMintoe for welcoming me to stay and help me during staycation.

As usual, good stay. Room spacious and clean, with use of gym which is useful and healthy. All staff are very polite, courteous and helpful. We flew to Mandalay for a day's meeting, and I can say staff at hotel (not Accor) were not as efficient. Well done Novotel Yangon.

pathetic condition of room flooring and bad sound proofing. i was allotted room at 4th floor which has ball room and bars and i could not sleep because of noise. The DND and room cleaning switches are very confusing for the first time guests.

Stay in this property on 13-16 Jan 2020 for a business trip in Yangon. Excellent check-in process and i was being offered an upgrade to better room type with executive lounge access (as a Accor Platinum member). This is one of the best guest relationship experience that i ever had throughout my stay over the years in Accor hotel group. All the club floor agents are very attentive and responsive. Kudos to Felicia and her club lounge colleagues, i.e. Hanna, Sarah, Treasure, Emily for their exceptional customer service. Keep up the good work.

I was staying in Novotel Yangon Max from 2 to 5 Nov 2019 on a business trip. The last day when close to mid night of my stay, I realised I had left a banner at the seminar room where we were holding an interview session earlier on that day. I went to the reception counter to seek help and front desk staff Treasure was on duty. She was very polite and she helped making many phone calls and checked with different departments/people for me. Finally she found out where my banner was and also arranged it to be brought to the hotel lobby for me. I was thankful for her immediate assistance, considered the timing of the incident and the speed of service. Thanks Treasure!

Good in service, clean but the location is bit away from downtown. rooms is good but personally i dont like the bath tub design. Not mineral bottle is provided but free mineral water with jug are provided outside of the room.