مركيور Mercure إسطنبول ألتونيزاد 4 نجوم

ملاحظة أراء العملاء 4.2/5 1,683 أراء

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مركيور Mercure إسطنبول ألتونيزاد
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خدمات الفندق الإضافية

  • خدمة WiFi مجانية

  • موقف سيارات داخلي مجانًا

  • تجهيزات اللياقة البدنية والسبا

  • الوصول إلى مركز تسوق كابيتول Capitol سيرًا على الأقدام

  • مرافق اجتماعات

الخدمات المتوفّرة في الفندق وبالقرب منه

تسجيل الوصول من 14h00

تسجيل المغادرة حتى 12h00

ادفع

خدمات ومعلومات عملية
  • تسجيل الوصول عبر الإنترنت
  • واي فاي/ اتصال بالإنترنت
  • موقف السيارات
  • تسهيل التنقّل للأشخاص ذوي القدرة المحدودة على الحركة
  • مكيّف الهواء
  • يتوفّر مكتب الاستقبال لخدمتك على مدار ال
  • الغسيل
  • الاستعلامات
الترفيه والأنشطة
  • حمّام السباحة
  • مركز اللياقة
  • الرفاهية
خدمة الطعام
  • الفطورادفع
  • مطاعممطاعم 1
  • بارات 1
  • خدمة الغرف
خدمات الأعمال
  • غرف للاجتماعات13
  • مركز أعمال الخدمة الذاتية

موقع الفندق

مركيور Mercure إسطنبول ألتونيزاد

Altunizade Mah. Kisikli Cad
Oymaci Sok No 9 Altunizade
Uskudar
34662 إسطنبول
تركيا

الهاتف: +902163330000

الفاكس: (+90)216/3330033

تسجيل الوصول من 14h00

تسجيل المغادرة حتى 12h00

  • بالطائرة

    ATATURK INTL عند 16كم / 9.94 ميل

  • بالطائرة

    SABIHA GOKCEN عند 34كم / 21.13 ميل

نظام تحديد المواقع العالمي (GPS):41.02507, 29.041746

الإقامات المتوفرة لدينا

يتميّز فندق مركيور Mercure إسطنبول ألتونيزاد بتصاميم الغرف الأنيقة كما يقدّم لنزلائه تجربة فريدة من نوعها

غرفة عادية بسرير مزدوج واحد

غرفة مناسبة لذوي الاحتياجات الخاصة
  • :عدد الأشخاص الأقصى 3
  • :المساحة بدءاً من 30 / 323 sq ft
  • :المناظر إطلالة جانبية على الحديقة, إطلالة على المتنزه, إطلالة جانبية على المدينة *

*رهناً بتوافر الأماكن

  • اتصال إنترنت لاسلكي في الغرفة
  • مرافق القهوة والشاي
  • مكتب العمل

غرفة عادية بسريرين منفردين

غرفة مناسبة لذوي الاحتياجات الخاصة
  • :عدد الأشخاص الأقصى 3
  • :المساحة بدءاً من 30 / 323 sq ft
  • :المناظر إطلالة جانبية على الحديقة, إطلالة جانبية على المدينة *

*رهناً بتوافر الأماكن

  • اتصال إنترنت لاسلكي في الغرفة
  • مرافق القهوة والشاي
الغرف

مطاعمنا وباراتنا

MERCURE ALTUNIZADE RESTAURANT

نوع المطبخ: عالمي

Mercure Istanbul Altunizade restaurant serves international cuisine as well as Turkish specialities.

الغداء

12:00 - 14:00

  • الإثنين
  • الثلاثاء
  • الأربعاء
  • الخميس
  • الجمعة
  • السبت
  • الأحد

العشاء

18:00 - 22:00

  • الإثنين
  • الثلاثاء
  • الأربعاء
  • الخميس
  • الجمعة
  • السبت
  • الأحد

BAR

الصورة غير التعاقدية

يقدّم بار الفندق مجموعة واسعة من الوجبات الخفيفة وأنواع من النبيذ الإقليمي في أجواء أنيقة ومريحة. استمتع بمشروبك بينما تشاهد مباريات رياضتك المفضّلة.

اجتماعاتك وفعاليّاتك

غرف الاجتماعات لدينا

  • عدد غرف الاجتماعات: 13

  • أقصى حجم: 352 مترًا مربّعًا

  • قدرة الاستيعاب القصوى: 260 أشخاص

  • قدرة الاستيعاب القصوى للمأدبة: 160 أشخاص

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مركيور Mercure إسطنبول ألتونيزاد‎

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رأي ALL 4.2/5

1,683 أراء

tripadvisor

تقييم TripAdvisor 4.0/5

276 أراء

2020 شهادة الامتياز من موقع TripAdvisor
2020 شهادة تميّز

Kind, helpful staff, overall great hotel!

ملاحظة Tripadvisor 5.0/5

242nesibee Family - 25/12/2019 تقييم TripAdvisor المعتمد

Hospitable and very kind staff, clean and large rooms. Breakfast is great, foods are fresh. Location is fine for public transportation. This hotel is very cost effective. It is very suitable for families.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

breakfast

ملاحظة Tripadvisor 3.0/5

Departure668777 Family - 09/10/2018 تقييم TripAdvisor المعتمد

Hotel room is not soundproof and i can't sleep well due to 3 boys noising until 11:30 nigth for 3 nights.I can't get much help from front desk because they don't know much about public transportation.Hotel breakfast is not good at all and coffee taste is terrible and not enoug hot foods.

Dear Departure668777, Thank you for taking the time to express your concerns about your stay at our hotel on Tripadvisor. We are very sorry to hear of the disappointing experience you had during your stay. We also would like to apologize for the inconvenience regarding breakfast services and appreciate for informing us. It has been shared with related department head and the raised issues are to be addressed accordingly. We truly hope to have the chance to welcome you back , assuring our best service and attention which would turn your recent experience around . Regards Can GULAL Front Office Manager

I love it

ملاحظة Tripadvisor 5.0/5

760samers Family - 19/07/2018 تقييم TripAdvisor المعتمد

Good location, nice receptionists . good cooperative staff, acceptale larg rooms , quiterooms ,good parking. room service is 51% (acceptable)but not so good. with respect to all the staff.thanks for mercure staff.

Dear Samer, We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Expecting different from Mercure hotels

ملاحظة Tripadvisor 2.0/5

igor571 Business - 09/02/2018 تقييم TripAdvisor المعتمد

it's not a standard of Mercure service I usually expect worldwide. Front desk personnel in different shifts was not following the promises to feedback on car arrangements with credit card termianl and breakfast. Needed to solve issues myself.

Dear Igor; Thank you very much for your time to evaluate your recent stay and share your comments with other travellers. We will certainly consider your feedback. We wish you have shared your concerns while you were here, as we would have done everything to please you. Should you give us another chance, I’m certain you’ll be fully satisfied. Looking forward to seeing you with us again in the future Regards Can GULAL Front Office Manager

Business trip

ملاحظة Tripadvisor 4.0/5

D860YMsebastianc Business - 08/03/2017 تقييم TripAdvisor المعتمد

If you need to be located iN Asian side, perfect to stay here. Very near from metro-bus station in Altunizade (easy 10´walk to the hotel´-15´with baggage). 1 hour distance to airport with metro + metro bus connection

Dear our guest, We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ali Çıtlak Night Manager

NEED TO IMPROVE

ملاحظة Tripadvisor 3.0/5

NHSEGUY Business - 05/03/2017 تقييم TripAdvisor المعتمد

location is great for asian side room was nice and enjoyed an upgrade, thanks staff was mostly nice but forgot to wake me up at 8H30am as requested breakfast staff wanted to recharge me for breakfast and i had to prove them that was included in my prepaid booking a bit surprised no to receive any welcome fruit basket or sweets in accordance to my accor gold member status no remote control found in the room, did not bother to call by midnight..... overall good stay but premise needs to improve and communicate better

Dear NHSEGUY Thank you for taking the time to tell us about your experience at the Mercure Hotel Altunizade. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Hotel Altunizade, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures about the issues you mentioned to address the problem and prevent future occurrence. Also ı would like to express that your kindly advice will be taken consideration. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ali Çıtlak Night Manager

Mercure Altunizade

ملاحظة Tripadvisor 3.0/5

PeNor Business - 05/02/2017 تقييم TripAdvisor المعتمد

The hotel was located OK for my business meetings but really has nothing of interest around it. The heating was not working properly and the bar service was a little strange. However, the food both in the bar and at breakfast was very good. The breakfast buffet is one of the most diverse I have seen. All staff very helpful and the room was very nice.

Dear guest our guest, We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ali Çıtlak Night Manager

QUIET ESCAPE

ملاحظة Tripadvisor 5.0/5

George D Couples - 30/12/2015 تقييم TripAdvisor المعتمد

The Quiet And Serene Environment of MERCURE ISTANBUL ALTINUZADE was just What My Wife And i Needed After a Hectic Year.The Well Furnished Room With a Beautiful View of Istanbul Hillside Landscape Was Captivating.The Spa And Sauna Bath was Refreshing And Ooh La La THE ANTI STRESS MASSAGE so Relaxing. I Will Definitely Return in The Near Future For a Longer Stay.

Dear georged1966, We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mihail Liakof General Manager

Nice room but terrible Reception service

ملاحظة Tripadvisor 2.0/5

hotelguest6346 Business - 03/10/2015 تقييم TripAdvisor المعتمد

It started with the poor description how to come from the Airport to the Hotel. The staff of the Reception never took a Metrobus from the Airport to the Hotel and haven't a clue about public transport in the area of the Hotel. This is just one point, few other bad things happened this 7 days/ worst Reception Service I ever had. But Room and breakfast were fantastic.

Dear hotelguest6346, Thank you for taking the time to tell us about your experience at the Mercure Istanbul Altunizade. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely,Mihail Lİakof General Manager

Clean environment, warm atmosphere

ملاحظة Tripadvisor 5.0/5

resul_yalcin Solo travel - 17/05/2015 تقييم TripAdvisor المعتمد

I stayed at Hotel Mercure Istanbul Altunizade for 8 days in May 2015. The Hotel is at a very good location,to recently build three Universities and ten minutes walking distance from Uskudar and the bosphorous where you can take a relaxing walk along the bosphorous, or take ferries, to cross to the European side of Istanbul, or you can take Marmaray Metro crossing the channel under the water. The hotel rooms are reasonably big and very clean. The shower and bathroom of the room I stayed in were excellent. The atmosphere in the hotel is warm, and the staff are reasonably helpful. I have enjoyed the full selection of Turkish and continental breakfast choices....However, I could not make good use of the restaurant, and the Bar in the hotel as the prices were rather high....

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mihail Liakof General Manager

5 star experience

ملاحظة Tripadvisor 4.0/5

Rlio78 Business - 26/11/2014 تقييم TripAdvisor المعتمد

Rooms we have is big with own sitting area and office desk. Business meets leisure experience. Clean and good staff. Food and beverage with wide selection. Nice swimming pool with Jacuzzi. I want to try the massage service unfortunately my time is already short.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade Otel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aydin Ceylan Front Office Manager

Easy to improve

ملاحظة Tripadvisor 3.0/5

PaM19662014 Couples - 21/11/2014 تقييم TripAdvisor المعتمد

Service/staff quality : - reception : ok - restaurant : terrible - no communication, no reaction on requests, always something missing, - SPA : rigid, non understanding, SPA working hours absolutely strange !!!! During week just to 22h00, during weekend only up to 21h00 !!!! How do you imagine to use it ?????

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Istanbul Altunizade Otel. I am sorry that your experience did not meet your expectations with SPA and resturant; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aydın Ceylan Front Office Manager

Nice Hotel Great Staff

ملاحظة Tripadvisor 4.0/5

AlessandroD1273 Business - 05/10/2014 تقييم TripAdvisor المعتمد

I was here for 3 nights; quiet, comfortable, good gym and spa. Great bar and meals in lobby. Breakfast was pretty good. Excellent value and well located for business on the Asian side of Istanbul. Will stay again; only challenge sometimes taxi need to call hotel as it's not on a main road.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade Otel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aydin Ceylan Front Office Manager

Pleasant stay

ملاحظة Tripadvisor 4.0/5

y2ksenthil Solo travel - 01/10/2014 تقييم TripAdvisor المعتمد

It was fabulous stay in Mercure and the location is in Asian side but still well connected to Europe side with many options, The hotel is very nice,clean beautiful and staffs are very good in terms of any assistance and they have very good knowledge on the tourist places.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade Otel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aydin Ceylan Front Office Manager

Istanbul

ملاحظة Tripadvisor 4.0/5

Markie1960 Couples - 10/09/2014 تقييم TripAdvisor المعتمد

The hotel is very good, but has limited non smoking rooms, our first night was in a smoking room, despite my preferences being known and understood. Prices are on the high side, just like most of Istanbul. The first round of staff had limited English, but we got by! The second team had much better English, but that was on the day we left! The Asian side of Istanbul is very nice, but has limited places to eat and go to during the evenings. The hotel is fine, but next time I would choose the European side for a better range of places to go and see and to make travel easier.

Dear Our Guest, Thank you for taking the time to tell us about your experience at the Mercure Istanbul Altunizade Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aydın Ceylan Front Office Manager

GOOD STAFF

ملاحظة Tripadvisor 5.0/5

Nenad K Family - 19/07/2014 تقييم TripAdvisor المعتمد

In two weeks we stayed in two Mercury hotels in Istanbul and what a difference. Altunzade is Hotel which i will recomend to stay on their visit to Istanbul. Friendly and experinced staff and feel like a home. On the other hand never not in the dreams stay at Mercury Taksim,even if you do not have place to sleep. Worst place I was stuck for 6 nights. What a nightmare. But like I said, different managment and different atmosfere can change everything and this one night stay in Altunzade Hotel wad sunshine over bad taste in mouth after Taksim bad experiance.

Dear Our Guest, We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neyran Tan General Manager

recent stay in Istanbul

ملاحظة Tripadvisor 5.0/5

seagull132013 Business - 21/06/2014 تقييم TripAdvisor المعتمد

Close location of the Hotel to the Bridge makes it easy to reach business destinations on the Asian and European side. Very friendly staff always ready to help. Comfortable and clean rooms. Very tasty breakfast buffet.

Dear Our Guest, We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Neyran Tan General Manager

A bit overrated

ملاحظة Tripadvisor 3.0/5

MikeVerduyn Business - 04/02/2014 تقييم TripAdvisor المعتمد

Service : excellent people at the reception Rooms : a bit small though convenient Breakfast : ample choice Price/Quality : too expensive for the services offered/received Location: Asian area - well located

Dear Our Guest, We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

FOOD

ملاحظة Tripadvisor 2.0/5

Nenad K Couples - 13/01/2014 تقييم TripAdvisor المعتمد

Service, front desk,superb. Only restourant needs improvement . Breakfast buffet very poor . Dinner overall quality poor. Dishes served are old. Need to refresh and change a menu. Turkish hospitality is very well known but in this restaurant we are disappointed . Other then that Hotel stuff is superb and very helpfull.

Dear Our Guest, Thank you for taking the time to tell us about your experience at the Mercure Istanbul Altunizade Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Neyran Tan General Manager

One of the best hotels in Istanbul

ملاحظة Tripadvisor 5.0/5

Atican_67 Business - 12/12/2013 تقييم TripAdvisor المعتمد

Mercure Istanbul Altunizade is the best choice if you have to stay in the Anatolian side of Istanbul. It is on walking distance to the famous Capitol shopping mall. If you do not prefer to have dinner in the hotel you have a lot of choices nearby the hotel

Dear Our Guest We very much appreciate your comments regarding your stay at the Mercure Istanbul Altunizade Otel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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