Grand Mercure Sao Paulo Vila Olímpia 5 étoiles

Note Avis clients (Note ALL) 4.5/5 1 478 avis

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Grand Mercure Sao Paulo Vila Olímpia - Image 1
Grand Mercure Sao Paulo Vila Olímpia - Image 2
Grand Mercure Sao Paulo Vila Olímpia - Image 3
Grand Mercure Sao Paulo Vila Olímpia - Image 4
Rua Olimpiadas 205, 04551 000 SAO PAULO, Brésil

Description

Les plus de l'hôtel

  • Chambres rénovées, spacieuses et haut de gamme. TV Smart TDS 49" avec chaînes en streaming

  • Restaurant CipóRestô avec balcon extérieur et cuisine brésilienne

  • Des espaces pour événements corporatifs et mondains pouvant accueillir jusqu'à 700 personnes

  • Hôpitaux et cliniques à proximité : Sao Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Hôtel avec hélipad situé à 10 min de l'aéroport de São Paulo/Congonhas

Nos hébergements

Réserver cet hôtel
Chambre 1

Localisation de l'hôtel

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 SAO PAULO
Brésil

GPS:-23.59563, -46.6845

Téléphone
Fax +55 11 2161-4949

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Animaux acceptés
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.5/5  1 478 avis

Note Avis clients 2.0/5

Yohan A. Professionnel - Avis confirmés ALL

Hello, Yohan, Thank you for sharing your comments regarding your stay. I am truly sorry that your experience did not meet your expectations. I especially regret the inconveniences related to the heating, the presence of ants in the room and the clogged sink. I understand that, although your requests were attended to by our Front Desk team, the main issues were not properly resolved during your stay. Your feedback has been shared with the teams involved so we can review what happened with the necessary attention and reinforce our maintenance, cleaning and follow-up procedures. I also appreciate your comments regarding the Wi-Fi speed, which will be taken into consideration in our internal improvement reviews. I remain at your disposal should you wish to share any additional details or clarify any point at ju… We hope to have the opportunity to welcome you again and provide a more comfortable experience. Sincerely, Julia Lencina Customer Experience

Note Avis clients 3.0/5

Eric L. En couple - Avis confirmés ALL

Dear Mr. L., Thank you for taking the time to share your feedback. I am delighted to know that Geovane made your breakfast experience so enjoyable and I will gladly share your recognition with him. However, I am truly sorry for the condition of your room upon arrival. What you described is unacceptable and does not reflect the standards we aim to provide. Your comments have been shared with the concerned teams so that this is addressed immediately. Thank you as well for your valuable remarks, which help us continue improving the guest experience. If there's anything I can do for you, of if you need any assistance in a future stay, please do not hesitate to let me know. We hope to welcome you back soon for a superior experience. Sincerely, Julia Lencina Customer Experience

Note Avis clients 5.0/5

Ahmed K. Professionnel - Avis confirmés ALL

Dear Mr. K., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon too. Sincerely, Julia Lencina Customer Experience Coordinator

Note Avis clients 3.0/5

Alice M. G. Professionnel - Avis confirmés ALL

Alice M., Thank you for sharing your experience, and I am truly sorry that your stay did not meet your expectations. I sincerely regret the condition of the room and the impression of poor maintenance throughout the hotel. Your comments about cleanliness and upkeep are extremely important, and I am addressing them with the necessary attention. I also apologize for the missing towels and for the water and coffee not being replenished, which should not have happened. I understand your concern regarding the need for renovation, and I am sharing your feedback with the relevant teams so that we can work on the appropriate improvements. If you need any further clarification or would like to provide additional details, I am available at ju… We hope you will return. Sincerely, Julia Lencina Coordenadora de Customer Experience

Note Avis clients 4.5/5

Clarisse D. M. Professionnel - Avis confirmés ALL

Dear Clarisse, Thank you for sharing your experience at Grand Mercure São Paulo Vila Olímpia. I am delighted to hear that you found your room clean and spacious and that our team was helpful during your stay. I sincerely apologize for the Wi-Fi speed not meeting your expectations, and we will work to improve this. It was a pleasure having you with us, and we look forward to welcoming you back soon. Sincerely, Julia Lencina Customer Experience

D'autres internautes évaluent notre hôtel

  • 226 avis 9.9/10 Site
  • 506 avis 6.2/10 Chambre
  • 733 avis 9/10 Service
  • 13 avis 1.6/10 Internet
  • 294 avis 9.4/10 Petit déjeuner
  • 232 avis 8.8/10 Repas
  • 158 avis 7.1/10 Propreté
  • 139 avis 7.7/10 Installations

Dispensé par Trustyou

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