Grand Mercure Sao Paulo Vila Olímpia 5 stars

Customer review rating (ALL Rating) 4.5/5 1,588 reviews

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Description

Hotel extras

  • Renovated, spacious, upscale rooms. 49" Smart TDS w/ streaming channels

  • CipóRestô restaurant with outdoor balcony and Brazilian cuisine

  • Corporate and social event spaces with capacity for up to 700 people

  • Nearby hospitals and clinics: São Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Hotel with helipad located 10 min from Congonhas Airport - SP

Our accommodation(s)

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Hotel location

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 SÃO PAULO
Brazil

GPS:-23.59563, -46.6845

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,588 reviews

Customer review rating 0.5/5

Pablo J. Business - Confirmed reviews ALL

My room was not ready (despite being charged the "cancelation fee"), they did not clean the room the first day and then in check out they double charge me a night and took 30 min to revert the charge into my credit card.

Customer review rating 3.0/5

Prashant K. P. Business - Confirmed reviews ALL

Clear lack of communication among hotel staff causing problems to guests

Prashant, thank you for taking the time to share your feedback and evaluate your stay. I appreciate you highlighting the concerns related to communication among the team, cleaning services, and the handling of special requests. I would really like to better understand which specific situations you experienced as a lack of communication, so I can act more assertively and address them properly. Your input is very valuable, and I remain fully at your disposal should you wish to share more details. You may contact me directly at ju… Sincerely, Julia Lencina Customer Experience

Customer review rating 4.5/5

Sirlei F. M. Couples - Confirmed reviews ALL

Comfortable and quiet rooms in a very nice neighborhood.

Sirlei, Muito obrigada por dividir sua experiência conosco! Agradeço seu comentário sobre a velocidade do wi-fi, um ponto super importante para a experiência dos hóspedes. Será um prazer recebê-la novamente. Esperamos que volte em breve. Atenciosamente, Julia Lencina Coordenadora de Customer Experience

Customer review rating 1.0/5

Maria S. Business - Confirmed reviews ALL

When I claim, I asked for some towels that never came and I had no retribution nor explanation for the bad attention.

Maria, I am truly sorry for the inconveniences you experienced during your stay. This is certainly not the experience we aim to provide. Your feedback has been shared with the teams involved for immediate review. I appreciate you also mentioning the positive service at the restaurant. I remain at your disposal should you wish to discuss this further at ju…, and we hope to have the opportunity to regain your confidence in the future. Sincerely, Julia Lencina Customer Experience

Customer review rating 5.0/5

Keila B. Couples - Confirmed reviews ALL

Every one it is so nice and helpful… it makes my stay a great one ☝🏻❤️

Dear Miss B., Thank you so much for sharing such a wonderful review! I am happy to know that your stay was a pleasant one and that you enjoyed your time with us. It will be a pleasure to welcome you again very soon, whether for work or simply to enjoy the city a little more. Having you with us is truly delightful, and your kind words mean a great deal. Warm regards, Julia Lencina Customer Experience Coordinator

Other web-users rate our hotel

  • 230 reviews 9.9/10 Location
  • 520 reviews 6.7/10 Room
  • 786 reviews 8.9/10 Service
  • 15 reviews 1.4/10 WiFi
  • 322 reviews 9.3/10 Breakfast
  • 239 reviews 8.9/10 Food
  • 174 reviews 6.9/10 Cleanliness
  • 136 reviews 7.5/10 Amenities

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