Grand Mercure Sao Paulo Vila Olímpia

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Grand Mercure Sao Paulo Vila Olímpia 5 stars

Customer review rating (ALL Rating) 4.7/5 1,087 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Renovated, spacious, upscale rooms. 49" Smart TDS w/ streaming channels

  • CipóRestô restaurant with outdoor balcony and Brazilian cuisine

  • Corporate and social event spaces with capacity for up to 600 people

  • Nearby hospitals and clinics: São Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Hotel with helipad located 10 min from Congonhas Airport - SP

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 SÃO PAULO
Brazil

Telephone +55 11 2161-4900

Fax +55 11 2161-4949

Contact email

  • By plane

    GUARULHOS At 36.5km / 22.68 miles

  • By helicopter

    Heliponto At nullkm / null miles

GPS:-23.595655, -46.684575

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

The hotel offers executive rooms divided into the following categories: Studio, Standard and Superior.

Our guest reviews

Our guest reviews for
Grand Mercure Sao Paulo Vila Olímpia

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,087 reviews

TripAdvisor Rating  4.0/5  1,131 reviews

Certificate of excellence 2022

Great Hotel !

Customer review rating 5.0/5

Fernando Business - Confirmed reviews ALL

Perfect customer service, accommodations and food service ! Nothing else to report. ;-)

Dear Fernando, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Marina Mello Quality and Customer Experience Coordinator Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

Fully disappointed

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

A refurbished lobby and restaurant hide old and bad shaped room. A true disappointment.

Dear Fabio, Thank you for taking the time to tell us about your experience. We were sorry for not meeting all your expectations with out room. Our Maintenance Manager is gradually working on conservation services in the guestrooms that have not yet undergone the retrofit process and your observations are very important for future developments. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Marina Mello Quality and Customer Experience Coordinator Pullman & Grand Mercure SP Vila Olímpia

Great location, friendly staff and good stay

Customer review rating 5.0/5

Lindy S. Business - Confirmed reviews ALL

I often stay at the Grand Mercure Vila Olímpia for business and loved it, the location is great, and close to everything I need to do while in town. I really recommend it.

Dear Lindy, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us and enjoyed our location! We are looking forward to welcome you back soon. Marina Mello Quality and Customer Experience Coordinator Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

operacional

Customer review rating 4.5/5

Eduardo Families - Confirmed reviews ALL

Atendeu as expectativas

Olá Eduardo, Gostaríamos de agradecer seu tempo e gentileza em nos avaliar. Ficamos felizes que tenha tido uma boa estada conosco! Compartilhei sua observação em relação a falha do sistema no momento do check in com os gestores responsáveis, para que possamos trabalhar em melhorias operacionais e assim, evitar situações como esta. Esperamos seu retorno em breve. Marina Mello Coordenadora de Customer Experience Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

Customer review rating 4.0/5

D. Business - Confirmed reviews ALL

great experice - however the cards dont work and its a real hassle

Dear Dharmender, Thank you for taking the time to tell us about your experience. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, we were sorry for not meeting all your expectations with the key card and the WiFi. We forwarded your feedback to our IT Manager, who is already implementing actions to improve the connection, to ensure a great hospitality experience. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Marina Mello Quality and Customer Experience Coordinator Pullman & Grand Mercure SP Vila Olímpia

Poor functional room and lame breakfast

Customer review rating 3.0/5

Luis P. S. Business - Confirmed reviews ALL

Despite the location this hotel could improve a lot on the room functionality. I stayed at the highest class renovated room and there was no electric plug on the bed side only an old USB that does not fit to the current USB C standards. Plus the mini fridge was shaking and making a noise that woke me earlier than I expected. Breakfast was lame. Fruit options poor without apples, bananas and neither strawberry or kiwi. Despite that the cheese bread was not crispy instead it was withered and the scrambled eggs with an unpleasant consistency. Apart from those the hangers were that type that need to be fitted to a locked piece inside the closet and does not allow to hang inside the bathroom. The upside was the space for both the room and the bathroom. I will probably stay at the Pullman next time and is wondering why Accor did not invest on a better hotel like Sofitel or M Gallery in São Paulo.

Dear Luis Paulo, Thank you for taking the time to tell us about your experience. We were sorry for not meeting all your expectations about our room and breakfast. Our Maintenance Manager is gradually working on conservation services in the guestrooms that have not yet undergone the retrofit process and your observations are very important for improvements. Also, we have forwarded your observations about the quality of the breakfast to our Executive Chef to verify and guarantee that all the options are up to the standards. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Marina Mello Quality and Customer Experience Coordinator Pullman & Grand Mercure SP Vila Olímpia

Excelente location

Customer review rating 5.0/5

Richard H. Solo - Confirmed reviews ALL

This is one of my favorite hotel in São Paulo , Everyone is so pleasant and professional.

Dear Richard, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! As for your observations about the internet, we forwarded them to our IT Manager, who is already implementing actions to improve Wi-Fi connection. We are looking forward to welcome you back soon. Marina Mello Quality and Customer Experience Coordinator Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

well located, rooms are bad

Customer review rating 2.5/5

Miguel Solo - Confirmed reviews ALL

A well-located hotel, impressive on the outside, disappointing on the inside. Rooms are dark, furniture old, and the bathrooms awful [you open the door and half of the bathroom gets blocked, water leaks, dark, etc]. Will not be staying again.

Dear Mr. Luis Miguel, Thank you for taking the time to tell us about your experience. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, we were sorry for not meeting all your expectations. Our Maintenance Manager is gradually working on conservation services in the guestrooms that have not yet undergone the retrofit process and your observations are very important for future developments. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Marina Mello Quality and Customer Experience Coordinator Pullman & Grand Mercure SP Vila Olímpia

Good

Customer review rating 4.5/5

Luciano Business - Confirmed reviews ALL

Very good, amazing breakfast :D

Dear Luciano, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us and enjoyed our delicious breakfast! We are looking forward to welcome you back soon. Marina Mello Quality and Customer Experience Coordinator Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

Customer review rating 5.0/5

Maria M. Business - Confirmed reviews ALL

I would like to indertand why i am not getting points for the restaurant ? i had breakfast every time i stayed in the hotel, had breakfast on 01/18, 02/12, 02/15, 02/22, 02/26, 02/29, 03/06.

Dear Maria, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! At the same time, we feel sorry for the delay to credit your points. As informed by our recepcion team, the process is already done. We are looking forward to welcome you back soon. Marina Mello Quality and Customer Experience Coordinator Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

Perfect Location for a Ford employee

Customer review rating 5.0/5

Rafael M. N. Business - Confirmed reviews ALL

I was surprised breakfast was not included and also thought the cost was pretty high

Dear Rafael, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! Allow us inform you that in our direct chanels for reservations, there are specified reservations with and without breakfast. We are looking forward to welcome you back soon. Marina Mello Quality and Customer Experience Coordinator Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

Nice stay

Customer review rating 3.5/5

Jeffrey T. S. Business - Confirmed reviews ALL

Nice stay overall. There is a lot of miscommunication with staff however . I called reception about 6 times before someone finally picked up the phone. Bruno and Neo were exceptionally nice to me and I appreciate it . Thieves my second time staying here and I still have not received any points for my stays on my ALL ACCORS card .

Dear Jeffrey, Thank you for taking the time to tell us about your experience. Our team is happy to know, that you had a pleasant stay with us! At the same time, we were sorry for the miscommunication with our staff. Rest assured, that we are taking the appropriate measures to address the points of improvements to ensure a great hospitality experience. And the loyalty points, our teams already verifyed and credit the points regarding your last stay. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Marina Mello Quality and Customer Experience Coordinator Pullman & Grand Mercure SP Vila Olímpia

Nice stay

Customer review rating 3.5/5

Botracho Business - Confirmed reviews ALL

Outstanding staff and delicious breakfast. Small European rooms and bathrooms. Comfortable bed. Great shower.

Dear Eileen, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Marina Mello Quality and Customer Experience Coordinator Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

Very good

TripAdvisor rating 4.0/5

Hdf001 Business - TripAdvisor review

Everything was fine. Breakfast was perfect with many options. Staff super. Parking Ok, WiFi Ok. The price is a little bit high compared with other hotels nearby but it is totally worth it. Attention to google maps, it will not lead you to the main entrance.

Dear Hdf001, Thank you for taking the time to evaluate your experience. It is delightful to receive your positive feedback, especially about our breakfast and our team! About the prices, even as being compatible with the hotel market in the region, rest assured that we will analyze it as an opportunity for improvement. We are looking forward to welcome you back soon. Marina Mello Quality and Customer Experience Coordinator Grand Mercure SP Vila Olímpia #HospedarComBrasilidade #GrandMercureVilaOlimpia

EXCELLENT STAY

TripAdvisor rating 5.0/5

jlhoeffel Couples - TripAdvisor review

We really enjoyed our stay. Great staff, very helpful and always available. Nice room. The breakfast was good and with many options. The Grand Mercure has many options around like good restaurants and bars and is very close to a nice Shopping Mall. We had a good time and we totally recommend it.

Hello Jlhoeffel, Thank you for taking the time to share your comments about your stay with us! It is gratifying to know that you had a EXCELLENT STAY with us! We appreciate your compliments about our service, helpful staff and especially about the variety of breakfast! Our team would be delighted to welcome you back soon! Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia

Good value

TripAdvisor rating 5.0/5

Tommy N Families - TripAdvisor review

Great stay! The neighborhood is lovely, the hotel is very beautiful and the rooms are great, although not very big. Breakfast is great too. Second time I stay there and I've been very pleased both times!

Hello Tommy, Our team is thrilled to receive your kind words! Thank you! We are delighted to hear that you had another great stay with us! It would our pleasure to welcome you back soon! Simona Romero Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia

Hotel in reform and precarious service

TripAdvisor rating 1.0/5

JLOPES_BR Business - TripAdvisor review

Hotel under renovation and poor service. Rooms with old furniture, smell of paint, no Le Club service at any time, should not have the Mercure brand, the only good thing is the location. Another option would be the Pullman hotel which is next to the Mercure.

Dear Jlopes, We are sorry for not meeting your expectations and for the setbacks. We already explained the mentioned points and the actions that we took by e-mail, and would like to have the opportunity to welcome you back, to reverse your impressions. Rest assured that the attention and priority with the guest requests are our focus and we reinforced with the whole team. In addition, let us inform that the Maintenance Manager is gradually working on repairs and conservation services in the rooms that have not yet undergone the retrofit process. Regards, Bianca Tavano Customer Experience Manager

Very Good hospitality specially from people of front Desk

TripAdvisor rating 4.0/5

gomeskle Couples - TripAdvisor review

Very Good bedrooms, room cleaning and quiet environment. The valet parking service is very agile and the attendants are very polite. The bar staff are very attentive and helpful, doing their utmost to help...

Dear gomeskle, We are grateful to receive such a positive feedback! Thank you so much! It makes us glad to know that our accommodations and the attention and politeness of the team could contribute to your satisfaction! We are looking forward to your next visit! #FeelWelcome Bianca Tavano Customer Experience Manager

Perfeito!

TripAdvisor rating 5.0/5

fmnfisio Couples - TripAdvisor review

From check in to check out, everything was perfectly harmonious. There was no problem anyway. Very enjoyable! Attentive staff, breakfast with lots of variety. Clean and equipped room. Fair price. Highly recommended!

Dear Guest, We appreciated that you have dedicated your time to rank us and share your observations about us! It's really nice to see you have enjoyed our facilities and our special breakfast. Our staff is glad with your genuine recognition. Thank you very much! We hope to see you soon, in your next visit to Vila Olímpia'a area! :) Best regards, Fernanda Leite Customer Experience

Problems again at caesar Business Vila olimpis

TripAdvisor rating 1.0/5

Heitor C Couples - TripAdvisor review

It was 2nd time I went to this hotel and again had problem. At check in I had to change 3 times my room (going up and down in the elevator) because the hotel did not reserved the correct room that I've booked 2 months ago. Moreover, staff tried to say that I had booked the wrong room trying to put me in another one. I do not recommend to stay at this hotel.

Prezado Sr. Cauneto, Agradecemos por dedicar parte do seu tempo em compartilhar sua experiência conosco. Lamentamos pelos contratempos e permita-nos informar que o gerente responsável já está tomando as medidas necessárias para evitar que aconteçam novamente. Esperamos ter a oportunidade de recebê-lo novamente, para reverter as impressões causadas. Atenciosamente, Fernanda Leite Customer Experience Caesar Business São Paulo Vila Olímpia

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