Grand Mercure Sao Paulo Vila Olímpia 4 stars

Name: Grand Mercure Sao Paulo Vila Olímpia
Address: SÃO PAULO, 04551 000, BRAZIL
Telephone: (+55)11/21614900
Rating: 4.3

Customer review rating 4.3/5 10,181 reviews

ALLSAFE approved hotel

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Grand Mercure Sao Paulo Vila Olímpia

Upscale hotel for business and leisure

Located in the heart of São Paulo, the Grand Mercure SP Vila Olimpia is close to major financial centers and important companies. Nearby there are also excellent bars and restaurants, shopping malls and various entertainment venues. The hotel has excellent infrastructure for business, restaurant and bar inspired by Brazilian cuisine, comfortable and cosy apartments for a job or leisure stay.

Ideally located in the heart of the financial district, the Grand Mercure SP Vila Olímpia hotel boasts great service and vibrant nightlife nearby, with well-known restaurants and attractions such as Eataly, Theatro NET and Teatro Santander.

Hotel extras

Free WIFI - events and apartments
Meeting rooms for social and corporate events, both large and small.
CipóRestô restaurant specializing in dishes inspired by Brazilian cuisine.
Easy access to the Expo Center Norte and São Paulo Expo. convention centers.
Privileged location at the heart of the Vila Olímpia district.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet (Paying)
- WIFI in the communal areas
- WIFI in your room
- WIFI access
- Optic fiber technology provides the highest possible speed of Internet connection.
Parking
- Private indoor parking (Paying)
- Public indoor parking (Paying)
- Valet parking
- Well-lit parking (Paying)
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Accessible bathroom
100% non-smoking hotel
Air conditioned
- Air conditioning
- Automatic air control
- Manual temperature control
- Air Conditioning
Reception open 24 hours a day
Early check-in/Late check-outPaying
- Early Check-in from 9am (Paying) Check in early! Book your early check-in and you will have access to your room from 9am. Check prices and availability for the desired date. Exclusive offer for online purchase.
- Late Check-out until 3pm (Paying) Enjoy your comfortable room for longer! Book your late check-out and stay until 3pm on the check-out day. Check prices and availability for the desired date. Exclusive offer for online purchase.
Laundry
- Dry cleaning / Ironing
- Ironing room
Porter

BreakfastPaying
2 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 HOURS
- Opening hours : Week-end 24 HOURS

Fitness centre
Well-being
- Massage
- Sauna

15 meeting room(s)
Congresses/conventions
- Congress center congrs
- Conventions hotel conven
Business center with support staff
Copy/print service available

Hotel location

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000
são paulo
brazil

Tel: +551121614900

Fax: (+55)11/21614949

Contact email :

Check-in from 15h00

Check out up to 12h00

By plane
GUARULHOS At 36.5km / 22.68 miles

GPS :-23.595655, -46.684575

Our accommodation(s)

The hotel offers executive rooms divided into the following categories: Studio, Standard and Superior.

STUDIO ROOM with twin beds

Max. number of persons: 2
Area: From 22 m² / 237 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
Business Desk

SUPERIOR ROOM with twin beds

Max. number of persons: 2
Area: From 24 m² / 258 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
Business Desk

EXECUTIVE ROOM with 1 queen-size bed

Max. number of persons: 2
Area: From 24 m² / 258 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
Business Desk

EXECUTIVE PREMIUM ROOM, 1 queen size bed

Max. number of persons: 2
Area: From 24 m² / 258 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
Business Desk

Room Office - Apartment without bed adapted as an office

Max. number of persons: 2
Area: From 22 m² / 237 sq ft

Business Desk

Rooms

Our restaurants and bars

CIPÓRESTÔ

Type of cuisine: Regional

Offering a casual environment, perfect for business or social events. Serving a buffet service from Monday to Friday, and an à la carte service at the weekend. Open from 6am to midnight.

Lunch

12:00 - 15:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

19:00 - 23:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Café Orfeu

Type of cuisine: Cafe

LOBBY BAR

A cozy environment, perfect for business meetings, happy hour and entertainment.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 15
Maximum size: 639 m²
Maximum capacity: 600 people
Maximum banquet capacity: 350 people

Find out more

Good service!

Daniel R. Business - 26/03/2020 Confirmed reviews ALL

I spent four nights at this hotel ( i booked six but unfortunately due the Coronavirus i left before) & everything was good, food, breakfast, people so kind, etc … the room was comfortable & the location is good, nice business neighborhood in Sao Paulo.

Dear Daniel, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Good Stay

Marcelo C. Business - 23/03/2020 Confirmed reviews ALL

More than the nice spacious room I would like to say I was pretty impressed with the Gand Mercure team. Our experience was amazing, we stayed for 16 days and the whole team always had a smile, a nice word, sometimes going out of the way to make our stay better

Olá Marcelo, Gostaríamos de agradecer seu tempo e gentileza em nos avaliar. Ficamos felizes que tenham tido uma excelente estada conosco e que o atendimento de nossa equipe tenha contribuído para sua satisfação, em especial da Cristina da governança e do Marcelo do restaurante. Esperamos receber vocês novamente em breve. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

quiet and well located.

Ronald Couples - 22/03/2020 Confirmed reviews ALL

very comfortable and clean. ideally located

Dear Ron, Thank you for taking the time to evaluate your experience. We are happy to hear, that you had a nice stay with us! All your comments have been forwarded to the areas involved that are already reviewing and taking the needed measures. We look forward to welcoming you back again so that we can provide an even better experience! Juliana Constantino Customer Experience

Good stay

Anonymous Business - 21/03/2020 Confirmed reviews ALL

more options of tea

Dear Ana Carolina , Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! And please let us know what options of tea you like the most. We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Excellent option in São Paulo

Grossato Couples - 19/03/2020 Confirmed reviews ALL

Great location, close to many restaurants and malls. Safe area. Excellent rooms and great and friendly staff.

Olá Gilberto, Gostaríamos de agradecer seu tempo e gentileza em nos avaliar. Ficamos felizes que tenha tido uma excelente estada conosco! Esperamos receber você novamente em breve. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Good breakfast, clean quite room, all employees willing and able to help.

Anonymous Business - 09/03/2020 Confirmed reviews ALL

Would gladly stay here again which I plan too and will recommend it to others.

Dear Quentin Graeme, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! Regarding wifi, I talked to our IT manager and he said that he can help you with this matter on your next stay with us. We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Very satisfyed with my stay

Christiane Z. Business - 08/03/2020 Confirmed reviews ALL

First time as a gold member that a received an upgrading and to a renovated room. Thanks!!

Dear Christiane, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! The Gold members are extremely important to us and we do our best to grant the benefit of up grade upon availability, we are glad you could enjoyed it! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Super nice

M. S. Business - 05/03/2020 Confirmed reviews ALL

I stayed 3 weeks at this hotel during my business trip and it was a pleasant stay. The personell was very helpful, nice property in a good neighborhood. Thank you for making my long stay close to the feeling of home

Dear S., Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Good Stay

Ian Business - 02/03/2020 Confirmed reviews ALL

Convenient Location and comfortable rooms.

Dear Ian Lawrence, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Good breakfast but overall weak

Christopher S. Business - 28/02/2020 Confirmed reviews ALL

I like staying at Mercure Vila Olímpia, but the sins are on the details; like old towels, the channel selection is poor (althouth there are lots of options), the quality of the food in the room service is not compatible with a GRAN hotel.

Dear Christopher, Thank you for taking the time to tell us about your experience. We are glad that overall you liked our hotel, but at the same time we feel sorry for the discomfort faced during your stay with us. Regarding towels, this month of March, we will receive a large amount of new towels to replace the old ones. Rest assured, that we are taking the appropriate measures to address the points of improvements also regarding the room service. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Juliana Constantino Customer Experience

Well located

Carlos R. Business - 24/02/2020 Confirmed reviews ALL

Business trip, close to the office

Dear Carlos, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

well located clean and organized.

Antonio N. Business - 19/02/2020 Confirmed reviews ALL

Excelente staff and great experience overall

Dear Antonio, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

bad noise isolation on room

Anonymous Business - 12/02/2020 Confirmed reviews ALL

bad noise isolation on room, Im not been picky, I was really bad the isolation between rooms, I could hear an entire phone call

Dear Pablo , Thank you for taking the time to tell us about your experience. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, we were sorry for not meeting all your expectations. We have forwarded your observation about the acoustic isolation to our Maintenance Manager, who is already verifying the improvements. Any case do not hesitate to contact us during your stay, so that we can assist you promptly and monitor the unusual noises. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Juliana Constantino Customer Experience

The hotel staff is very good...well mannered, courteous and helpful.

Anonymous Business - 10/02/2020 Confirmed reviews ALL

I've stayed at this property for many years and am pleased with the hotel. The location is excellent, the hotel is very clean, offering many services, an excellent breakfast and with a very good staff. The rooms on the higher floors that were remodeled a few years ago lack some basic necessities, like a hook to hang a towel in the bathroom (either on the door or on the wall). These rooms also do not have the drawer space that the "older" rooms have. I was told the lower floors are now being remodeled.

Dear Thomas , Thank you for taking the time to evaluate your experience. We are happy to hear, that you had a nice stay with us and we have forwarded your compliments to our team! All your other comments have been forwarded to the areas involved that are already reviewing and taking the needed measures. We look forward to welcoming you back again so that we can provide a better experience! Juliana Constantino Customer Experience

Hans Business - 09/02/2020 Confirmed reviews ALL

Staff was great! Room was okay but not good

Dear Hermanus Johannes, Thank you for taking the time to evaluate your experience. We are happy to hear, that you had a nice stay with us! All your comments about the room have been forwarded to the areas involved that are already reviewing and taking the needed measures. We look forward to welcoming you back again so that we can provide a better experience! Juliana Constantino Customer Experience

Well located

Anonymous Business - 04/02/2020 Confirmed reviews ALL

This hotel is good enough for my business needs.

Dear Sandra , Thank you for taking the time to evaluate your experience. We are happy to hear, that you had a nice stay with us! All your comments have been forwarded to the areas involved that are already reviewing and taking the needed measures. We look forward to welcoming you back again so that we can provide a better experience! Juliana Constantino Customer Experience

Good stay

Facundo M. Business - 01/02/2020 Confirmed reviews ALL

Very well located, good services and excellent breakfast! Stylish hotel at the center of trendy/business area of Sao Paulo.

Dear David , Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Great service overall

David C. Business - 25/01/2020 Confirmed reviews ALL

I delivered a Porsche training event and I travel extensively so it’s nice to have such support from a nice and cooperative team

Dear David, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Excelente

Martinho F. D. F. J. Business - 13/01/2020 Confirmed reviews ALL

All things working fine and the hotel are in the great location .

Dear Martinho, We are thankful for your comments. Our team is happy to know, that you had a pleasant stay with us and appreciated our location. We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Relaxed ~ no stress

Ana D. P. Business - 13/01/2020 Confirmed reviews ALL

Even though when I got there my reserve was cancelled by a technical issue of the hotel, I pretty much enjoyed my stay. Breakfast was good. The staff was very nice. And it was a very relaxed environment to arrive after a long day at work

Dear Ana Diaz, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Our most recent 20 reviews

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