Information message

Grand Mercure Sao Paulo Vila Olímpia 4 stars

Customer review rating 4.3/5 10,367 reviews

ALLSAFE approved hotel

Book this hotel
Room 1

Best price guarantee

How it works?
Grand Mercure Sao Paulo Vila Olímpia
See on a map
+ 10 Services

Hotel extras

  • Renovated, spacious, upscale rooms. 49" Smart TDS w/ streaming channels

  • CipóRestô restaurant with outdoor balcony and Brazilian cuisine

  • Corporate and social event spaces with capacity for up to 600 people

  • Nearby hospitals and clinics: São Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Hotel with helipad located 10 min from Congonhas Airport - SP

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Porter
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 15 Meeting room(s)
  • Congresses/conventions
  • Business center with support staff
  • Copy/print service available

Hotel location

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 são paulo
brazil

Tel: +551121614900

Fax: (+55)11/21614949

Check-in from 15h00

Check out up to 12h00

  • By plane

    GUARULHOS At 36.5km / 22.68 miles

  • By helicopter

    Heliponto At nullkm / null miles

GPS :-23.595655, -46.684575

Our accommodation(s)

The hotel offers executive rooms divided into the following categories: Studio, Standard and Superior.

Our restaurants and bars

Café Orfeu

Type of cuisine: Cafe

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

CIPÓRESTÔ

Type of cuisine: Regional

Offering a casual environment, perfect for business or social events. Serving a buffet service from Monday to Friday, and an à la carte service at the weekend. Open from 6am to midnight.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

LOBBY BAR

A cozy environment, perfect for business meetings, happy hour and entertainment.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 639

  • Maximum capacity: 600 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Grand Mercure Sao Paulo Vila Olímpia

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

10,367 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,089 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Excellent Stay

Customer review rating 5.0/5

Maria C. Business - 02/07/2021 Confirmed reviews ALL

Great room, COVID safety rules obeyed, excellent breakfast and awesome staff! Pedro who works at the front desk even managed to help me with charging my phone. I highly recommend!

Dear Maria C., Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Quality and Customer Experience Manager Pullman & Grand Mercure SP Vila Olímpia #hospedarcombrasilidade #grandmercurevilaolimpia

Outstanding service as usual

Customer review rating 4.5/5

Ana B. Solo - 27/06/2021 Confirmed reviews ALL

Because of the outstanding services and courtesy of the Gran Mercure Villa Olimpia team, I have chosen this hotel as my place to stay while in Sao Paulo every time I go to Brazil to visit my relatives. Excellent accommodations, facilities and location.

Dear Ana, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Quality and Customer Experience Manager Grand Mercure SP Vila Olímpia #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Good stay

Customer review rating 5.0/5

Marcus M. V. Business - 21/06/2021 Confirmed reviews ALL

As always, a personalized and customized service. Staff was friendly and treated me and my wife with courtesy and attention to our particular needs and expectations.

Dear Marcus Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience Manager Grand Mercure SP Vila Olímpia #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Well located!

Customer review rating 5.0/5

Gustavo S. Business - 13/06/2021 Confirmed reviews ALL

Well located. And great service!

Dear Gustavo S., Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Quality and Customer Experience Manager Pullman & Grand Mercure SP Vila Olímpia #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Great hotel

Customer review rating 5.0/5

Mariana Business - 08/06/2021 Confirmed reviews ALL

Great hotel. Staff was the most amazing staff i have even encountered on a hotel. Everyone was super helpful and accommodating!

Dear Mariana, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Quality and Customer Experience Manager Pullman & Grand Mercure SP Vila Olímpia #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Well located

Customer review rating 4.0/5

Anna Couples - 29/05/2021 Confirmed reviews ALL

It was only a night but was comfortable.. The decoration is nice The bed and pillows are good..

Dear Anna , Thank you for taking the time to evaluate your experience. We are happy to hear, that you had a nice stay with us! All your comments have been forwarded to the areas involved that are already reviewing and taking the needed measures. We look forward to welcoming you back again so that we can provide a better experience! Juliana Constantino Quality and Customer Experience Manager Pullman & Grand Mercure SP Vila Olímpia

I had a good stay, the staff helpful and assisted me with all requests.

Customer review rating 5.0/5

C K. Business - 25/05/2021 Confirmed reviews ALL

A pleasant stay at the Grand Mercure. I usually stay at Pullman as a like to take baths, however; the room was cleaned every day, the shower is large with sufficient water pressure and will return again.

Dear Carlos, We are all very grateful to know that you enjoyed the Grand Mercure experience. Due to the pandemic and the last restrictive phases, we had to pause the Pullman services and concentrate our services on the Grand Mercure Vila Olímpia. We appreciate your understanding in such a challenging time. Our team is happy to know that you had a pleasant stay with us and also would like to inform you that Pullman will reopen on June,7th. We look forward to welcoming you back soon. Juliana Constantino Quality and Customer Experience Manager Pullman & Grand Mercure SP Vila Olímpia

Good stay

Customer review rating 4.5/5

Robert Couples - 14/05/2021 Confirmed reviews ALL

Three nights . All went well.

Dear Robert, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience

Good service!

Customer review rating 4.5/5

Daniel R. Business - 26/03/2020 Confirmed reviews ALL

I spent four nights at this hotel ( i booked six but unfortunately due the Coronavirus i left before) & everything was good, food, breakfast, people so kind, etc … the room was comfortable & the location is good, nice business neighborhood in Sao Paulo.

Dear Daniel, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Good Stay

Customer review rating 5.0/5

Marcelo C. Business - 23/03/2020 Confirmed reviews ALL

More than the nice spacious room I would like to say I was pretty impressed with the Gand Mercure team. Our experience was amazing, we stayed for 16 days and the whole team always had a smile, a nice word, sometimes going out of the way to make our stay better

Olá Marcelo, Gostaríamos de agradecer seu tempo e gentileza em nos avaliar. Ficamos felizes que tenham tido uma excelente estada conosco e que o atendimento de nossa equipe tenha contribuído para sua satisfação, em especial da Cristina da governança e do Marcelo do restaurante. Esperamos receber vocês novamente em breve. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

quiet and well located.

Customer review rating 4.5/5

Ronald Couples - 22/03/2020 Confirmed reviews ALL

very comfortable and clean. ideally located

Dear Ron, Thank you for taking the time to evaluate your experience. We are happy to hear, that you had a nice stay with us! All your comments have been forwarded to the areas involved that are already reviewing and taking the needed measures. We look forward to welcoming you back again so that we can provide an even better experience! Juliana Constantino Customer Experience

Good stay

Customer review rating 4.0/5

Anonymous Business - 21/03/2020 Confirmed reviews ALL

more options of tea

Dear Ana Carolina , Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! And please let us know what options of tea you like the most. We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Excellent option in São Paulo

Customer review rating 5.0/5

Grossato Couples - 19/03/2020 Confirmed reviews ALL

Great location, close to many restaurants and malls. Safe area. Excellent rooms and great and friendly staff.

Olá Gilberto, Gostaríamos de agradecer seu tempo e gentileza em nos avaliar. Ficamos felizes que tenha tido uma excelente estada conosco! Esperamos receber você novamente em breve. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Good breakfast, clean quite room, all employees willing and able to help.

Customer review rating 4.5/5

Anonymous Business - 09/03/2020 Confirmed reviews ALL

Would gladly stay here again which I plan too and will recommend it to others.

Dear Quentin Graeme, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! Regarding wifi, I talked to our IT manager and he said that he can help you with this matter on your next stay with us. We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

Very satisfyed with my stay

Customer review rating 5.0/5

Christiane Z. Business - 08/03/2020 Confirmed reviews ALL

First time as a gold member that a received an upgrading and to a renovated room. Thanks!!

Dear Christiane, Grand Mercure is thankful for your comments. Our team is happy to know, that you had a pleasant stay with us! The Gold members are extremely important to us and we do our best to grant the benefit of up grade upon availability, we are glad you could enjoyed it! We are looking forward to welcome you back soon. Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia https://g.page/Hotel-Grand-Mercure-Vila-Olimpia/review?gm

EXCELLENT STAY

TripAdvisor rating 5.0/5

jlhoeffel Couples - 17/10/2019 TripAdvisor review

We really enjoyed our stay. Great staff, very helpful and always available. Nice room. The breakfast was good and with many options. The Grand Mercure has many options around like good restaurants and bars and is very close to a nice Shopping Mall. We had a good time and we totally recommend it.

Hello Jlhoeffel, Thank you for taking the time to share your comments about your stay with us! It is gratifying to know that you had a EXCELLENT STAY with us! We appreciate your compliments about our service, helpful staff and especially about the variety of breakfast! Our team would be delighted to welcome you back soon! Juliana Constantino Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia

Good value

TripAdvisor rating 5.0/5

Tommy N Family - 24/10/2018 TripAdvisor review

Great stay! The neighborhood is lovely, the hotel is very beautiful and the rooms are great, although not very big. Breakfast is great too. Second time I stay there and I've been very pleased both times!

Hello Tommy, Our team is thrilled to receive your kind words! Thank you! We are delighted to hear that you had another great stay with us! It would our pleasure to welcome you back soon! Simona Romero Customer Experience #hospedarcombrasilidade #grandmercurevilaolimpia

Hotel in reform and precarious service

TripAdvisor rating 1.0/5

JLOPES_BR Business - 04/07/2018 TripAdvisor review

Hotel under renovation and poor service. Rooms with old furniture, smell of paint, no Le Club service at any time, should not have the Mercure brand, the only good thing is the location. Another option would be the Pullman hotel which is next to the Mercure.

Dear Jlopes, We are sorry for not meeting your expectations and for the setbacks. We already explained the mentioned points and the actions that we took by e-mail, and would like to have the opportunity to welcome you back, to reverse your impressions. Rest assured that the attention and priority with the guest requests are our focus and we reinforced with the whole team. In addition, let us inform that the Maintenance Manager is gradually working on repairs and conservation services in the rooms that have not yet undergone the retrofit process. Regards, Bianca Tavano Customer Experience Manager

Very Good hospitality specially from people of front Desk

TripAdvisor rating 4.0/5

gomeskle Couples - 27/04/2018 TripAdvisor review

Very Good bedrooms, room cleaning and quiet environment. The valet parking service is very agile and the attendants are very polite. The bar staff are very attentive and helpful, doing their utmost to help...

Dear gomeskle, We are grateful to receive such a positive feedback! Thank you so much! It makes us glad to know that our accommodations and the attention and politeness of the team could contribute to your satisfaction! We are looking forward to your next visit! #FeelWelcome Bianca Tavano Customer Experience Manager

Perfeito!

TripAdvisor rating 5.0/5

fmnfisio Couples - 15/06/2017 TripAdvisor review

From check in to check out, everything was perfectly harmonious. There was no problem anyway. Very enjoyable! Attentive staff, breakfast with lots of variety. Clean and equipped room. Fair price. Highly recommended!

Dear Guest, We appreciated that you have dedicated your time to rank us and share your observations about us! It's really nice to see you have enjoyed our facilities and our special breakfast. Our staff is glad with your genuine recognition. Thank you very much! We hope to see you soon, in your next visit to Vila Olímpia'a area! :) Best regards, Fernanda Leite Customer Experience

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in são paulo