Grand Mercure Sao Paulo Vila Olímpia 5 stars

Customer review rating (ALL Rating) 4.5/5 2,150 reviews

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Description

Hotel extras

  • Renovated, spacious, upscale rooms. 49" Smart TDS w/ streaming channels

  • CipóRestô restaurant with outdoor balcony and Brazilian cuisine

  • Corporate and social event spaces with capacity for up to 600 people

  • Nearby hospitals and clinics: São Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Hotel with helipad located 10 min from Congonhas Airport - SP

Our accommodation(s)

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Hotel location

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 SÃO PAULO
Brazil

GPS:-23.59563, -46.6845

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,150 reviews

TripAdvisor Rating  4.0/5  1,374 reviews

Certificate of excellence 2024

Good stay and Well located

Customer review rating 4.5/5

Alexandre B. Business - Confirmed reviews ALL

Excellent service from the entire hotel team, from the staff welcoming you upon arrival (Fabio), reception (Matheus), sales team (Maxwell), reservations (Gabriela) and the restaurant staff (Eliane, Barbara, Manoel and Mayara). Everyone was very good-natured, cordial and helpful. They make you feel special.

Dear Alexandre, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Vila Olímpia. It is always a pleasure to receive positive feedback and I'm sure this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services! Everyone will be super pleased! We hope your next visit will be as pleasant as the previous one. See you soon, Sincerely, Julia Lencina Customer Experience

Well located

Customer review rating 4.5/5

Cris Business - Confirmed reviews ALL

The team is very polited. The breakfast is delicious.

Dear Cristianne, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Vila Olímpia. It is always a pleasure to receive positive feedback. I will share your comments with our team! I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Sincerely, Julia Lencina Customer Experience

Thank you

TripAdvisor rating 5.0/5

Beatriz B Business - TripAdvisor review

I was very impressed with the service Matheus gave me. Very attentive and efficient at everything he did! He even helped me booking some hair appointments for me and my friends. It made my experience in São Paulo more enjoyable :) Thank you Matheus!

Hello, Beatriz! Thank you very much for reviewing your experience with us! I'm glad to know that Matheus's services were more than satisfactory and that it made your stay even more enjoyable! He'll appreciate your words! We hope to see you again soon. It it always be a pleasure to have you! Erick Franco Customer Experience Manager

Attentive and professional staff

Customer review rating 5.0/5

Azita S. Business - Confirmed reviews ALL

We stayed at this hotel for 3 nights. We were impressed by the professional staff, from the door bell to the registration desk and the restaurant staff. The level of service is of super high quality.

Dear Azita S., We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Vila Olímpia. It is always a pleasure to receive positive feedback. I will share your comments with our team regarding the all the points . I am sure that this feedback will serve as an encouragement to all of our staff, specially Barabra and Maiara, as we strive to continuously improve the quality of our services. Regarding the air conditioning system, we are going to check it as soon as possible Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erick Franco Customer Experience Manager

Tip of the hat to Mateus at breakfast time very cordial and professional and friendly,, always with a welcoming smile

TripAdvisor rating 5.0/5

anthony p Business - TripAdvisor review

Im a crew member for United Airlines, i always make a point to get breakfast at the restaurant. Server Mateus is always cordial, friendly, professional and always with a welcoming smile. The entire staff at breakfast makes me back evertime

Hello, Anthony! Thank you so much for taking the time to share your experience with us! As a crew member for United Airlines, your feedback means a lot to us. We're thrilled to hear that you consistently enjoy your breakfast experience at our restaurant. We're especially glad to hear such kind words about Mateus. Providing excellent service with a welcoming smile is always our goal, and we're delighted that he consistently delivers on that front. I'll be sure to pass along your praise to him and the rest of the breakfast staff. We hope to see you soon! Erick Franco Gerente de Qualidade

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Other web-users rate our hotel

  • 327 reviews 9.8/10 Location
  • 731 reviews 7.1/10 Room
  • 889 reviews 8.6/10 Service
  • 18 reviews 5.4/10 WiFi
  • 389 reviews 9.2/10 Breakfast
  • 240 reviews 7.5/10 Cleanliness
  • 183 reviews 6.7/10 Vibe
  • 162 reviews 7.3/10 Amenities

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