ibis Copiapo

ibis Copiapo

Customer review rating (ALL Rating) 4.2/5 1,632 reviews

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ALLSAFE approved hotel

Hotel location

ibis Copiapo

Colipi, 610
1530000 COPIAPO
Chile

GPS:-27.365525, -70.330333

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
Near the property
  • Car park

IBIS KITCHEN

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,632 reviews

TripAdvisor Rating  3.5/5  93 reviews

Cannot find my reservation

Customer review rating 1.5/5

Jaime N. Solo - Confirmed reviews ALL

On arrival the staff cannot find my reservation and questioned my position

Dear Jaime n., Thank you for taking the time to tell us about your experience at the ibis Copiapo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We verify that we had a connection trouble at our system at the day that you arrived, and for this reason our team didn´t find your reservation .Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Prestes Deputy Manager

Satisfactory

Customer review rating 4.0/5

Jamie N. Business - Confirmed reviews ALL

Regular

good stay

Customer review rating 5.0/5

Guillermo Solo - Confirmed reviews ALL

good staff and service.

Buena en general

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Agradable

Estimado Ricardo, Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel. Atentamente, Danieli Peniani

Very long waiting

Customer review rating 0.5/5

Daniel O. Business - Confirmed reviews ALL

I had to wait almost an hour for your people to get me a room, just because they need to confirm with our travel agency something. You could confirm after you give me the room, and not have to wait in the hall for this. I always stay in your hotels, but not anymore. Very bad experience

Estimado Daniel, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Copiapo. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Danieli Peniani

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Other web-users rate our hotel

  • 323 reviews 8.1/10 Location
  • 867 reviews 4.4/10 Room
  • 873 reviews 7.3/10 Service
  • 32 reviews 4.6/10 WiFi
  • 411 reviews 2.9/10 Comfort
  • 316 reviews 4.6/10 Cleanliness
  • 291 reviews 4.6/10 Breakfast
  • 18 reviews 3.2/10 Bar

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