Mercure Charlestown 4 stars

Customer review rating (ALL Rating) 4.3/5 904 reviews

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Description

Hotel extras

  • Swimming pool

  • Parking available

  • Early check-in/late check-out available

  • On-site dining option, Madison Kitchen + Bar

Our accommodation(s)

Hotel location

Mercure Charlestown

109 Madison Drive
2290 CHARLESTOWN
Australia

GPS:-32.955011, 151.704792

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MADISON KITCHEN + BAR

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  904 reviews

Customer review rating 5.0/5

Anne-louise O. Families - Confirmed reviews ALL

Jessica was extremely helpful and looked after me so well.

Customer review rating 5.0/5

Robert P. Friends - Confirmed reviews ALL

Great staff. Good food

Customer review rating 4.5/5

Carolyn A. Families - Confirmed reviews ALL

We love the Mecure Charleston. It is a convenient location, beds are comfortable and the restaurant is usually good. We didn't get to use it this time, as there was a booked function. Breakfast was good. Staff could be more friendly and my about platinum status was not really acknowledged. We did get 2 small chocolates in it room- that night have been it.😄

Customer review rating 5.0/5

Graeme M. Business - Confirmed reviews ALL

First time I’ve tried this Motel, I’ll definitely be back!.

Dear Graeme, Thank you so much for your wonderful review and for awarding us a perfect score across the board. It truly means a great deal to our entire team to see such positive feedback, particularly from one of our valued ALL Platinum members. We’re thrilled that your first stay with us left such a strong impression — from check-in through to breakfast, cleanliness, WiFi and departure. Your comment, “I’ll definitely be back!” is exactly what we strive for, especially for our business travellers who rely on comfort, consistency and seamless service. I will be sure to share your kind words with the team, as recognition like this is incredibly motivating for them. Graeme, we sincerely appreciate your loyalty to Accor and your decision to stay with us. We look forward to welcoming you back to Mercure Charlestown again very soon. Warm regards, Jessica Sorraghan Hotel Manager Mercure Charlestown

Customer review rating 5.0/5

Albert P. Families - Confirmed reviews ALL

We truly liked it. Lady at reception was super nice. Ladies in the restaurant were super nice. Food was very good. Room clean and beds comfortable. All we could have asked for. We will be back next year.

Dear Albert, Thank you so much for your wonderful 10/10 review and for sharing such kind feedback about your recent family stay with us. It’s fantastic to hear that our reception team and restaurant staff made such a positive impression — especially the Friday night crew! I will be sure to pass your compliments on to them, as recognition like this truly means a lot. Creating a warm and welcoming atmosphere for families is something we pride ourselves on. We’re also delighted that you enjoyed your dinner, found the room clean and comfortable, and felt recognised as an ALL member. It’s great to know the complimentary drinks and member acknowledgement added to your experience — as a valued Classic member and Accor Vacation Club member, your loyalty is genuinely appreciated. Thank you as well for your positive comments regarding our sustainability initiatives. We are continually working to reduce single-use plastics and operate more responsibly, so it’s encouraging to see this noticed. Albert, we look forward to welcoming you and your family back next year for another enjoyable stay. Warm regards, Jessica Sorraghan Hotel Manager Mercure Charlestown

Other web-users rate our hotel

  • 239 reviews 9.3/10 Location
  • 659 reviews 6.4/10 Room
  • 575 reviews 9.2/10 Service
  • 9 reviews 6.8/10 WiFi
  • 304 reviews 5.7/10 Cleanliness
  • 287 reviews 7.9/10 Food
  • 146 reviews 8.8/10 Breakfast
  • 145 reviews 3/10 Amenities

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