Mercure Charlestown 4 stars

Customer review rating (ALL Rating) 4.3/5 922 reviews

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109 Madison Drive, 2290 CHARLESTOWN, Australia

Description

Hotel extras

  • Swimming pool

  • Parking available

  • Early check-in/late check-out available

  • On-site dining option, Madison Kitchen + Bar

Our accommodation(s)

Hotel location

Mercure Charlestown

109 Madison Drive
2290 CHARLESTOWN
Australia

GPS:-32.955011, 151.704792

Telephone
Fax +61 2 4942 1463

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MADISON KITCHEN + BAR

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  922 reviews

TripAdvisor Rating  3.7/5  566 reviews

Customer review rating 4.0/5

Malcolm M. Couples - Confirmed reviews ALL

Always happy to stay here as we have a number of times.Disappointed to find we could not have a light breakfast on the morning of 31/11/25 in dining room .Age and health prevents having a big breakfast.Vanessa a wonderful employee - so helpful & friendly - a credit to the motel.

Hi Malcolm, Thank you so much for your kind words and for being such loyal guests! It truly means the world to me that I could help make your stays comfortable and enjoyable. I'm so sorry to hear about the disappointment regarding breakfast on the morning of 31/11. I completely understand that having lighter options available is important, especially when a big breakfast isn't suitable. We do offer room service breakfast as well which consists of lighter options opposed to the full buffet. It's always a pleasure to see familiar faces, and I hope we can welcome you back again soon. Thank you for taking the time to share your experience! Warm regards, Vanessa

Customer review rating 2.5/5

Tanya S. Couples - Confirmed reviews ALL

Staff fantastic, rooms are a bit old. Especially the bathrooms

Hi Tanya, Thank you so much for taking the time to share your feedback! We're delighted to hear that our team made such a positive impression during your stay - we'll be sure to share your kind words with them. We appreciate your honest feedback about the rooms and bathrooms. We're aware that some areas could benefit from updates, and guest feedback like yours helps us prioritize our renovation plans as we continue to improve our property. We have recently renovated many rooms an bathrooms and there is more on the way. I can suggest booking one of our newly renovated king privilege rooms for your next trip as these are now all completed and look fantastic. We're glad our great location and fantastic staff helped make your stay enjoyable overall. We hope to welcome you back again soon! Warm regards, Vanessa

Customer review rating 4.5/5

Adrian S. Business - Confirmed reviews ALL

Very handy to Newcastle City just 7 odd kilometres from city centre. Staff friendly and services excellent. Only drawback is the size of the dining room so need to book early for a table. However food was excellent.

Hi Adrian, Thank you for your fantastic 9.0 review! We're so pleased to hear you enjoyed our convenient location and found your room well-appointed and serviced. It's wonderful that our team made you feel welcome and that you appreciated the quality of our service. We're thrilled you enjoyed the food in our dining room! You're absolutely right about the dining room size - we do recommend booking ahead, especially during busy periods, to ensure you can secure a table at your preferred time. Thank you for highlighting this, as it's helpful for future guests to know. We're delighted that overall you had an excellent experience with us, and we'd love to welcome you back on your next visit to the Newcastle area! Kind regards, Vanessa

Customer review rating 4.5/5

Dianne J. Couples - Confirmed reviews ALL

Would have been a ten if we didn't have tv issues

Hi Dianne, Thank you so much for the wonderful 9.0 rating and for your kind words about our location and staff! We're delighted to hear that our team made you feel welcome during your stay. We sincerely apologize for the TV issues you experienced. We understand how frustrating technical problems can be, and we're sorry this affected your otherwise positive stay. Your feedback is important to us, and we'll be looking into our in-room entertainment systems to prevent similar issues for future guests. Please always feel free to contact our friendly team during your stay if we can be of assistance. We'd love the opportunity to earn that perfect 10 next time! Thank you for choosing to stay with us, and we hope to welcome you back soon for a completely seamless experience. Kind regards, Vanessa

Customer review rating 2.0/5

Andrew H. Business - Confirmed reviews ALL

Room smelt - mentioned it to the front desk and they did nothing (opened the door and windows to get some fresh air in until it got really dark). Had to ask the room service person for some musk spray. Also wasn't a fan of the bed/bed sheets - lucky I was exhausted

Hi Andrew, Thank you for sharing your feedback with us, and we sincerely apologize for the issues you experienced during your stay. The odor in your room and our team's initial response are simply not our usual high standards of service and our team usually act immediately on the rare occasion and issue is reported. We're truly sorry that you had to ask multiple times for help and that you didn't receive the immediate assistance you deserved from our front desk. I will be sure to investigate the issue further to prevent future occurrence. Every guest should feel comfortable in their room from the moment they arrive, and our sincerest apologies we did not achieve that on this occasion. We're also sorry to hear that the bed and linens didn't meet your expectations. Cleanliness and comfort are fundamental to what we offer, and we regret that your room fell short on both counts. Your feedback is being taken very seriously, and we're addressing these issues with our team to ensure better responsiveness and that our rooms meet the high standards our guests are accustomed to. While we understand this was a last-minute, budget-friendly booking, that's no excuse for the experience you had - every guest deserves a clean, comfortable room and attentive service regardless of the rate. We truly appreciate you bringing this to our attention, and we hope you'll consider giving us another chance to provide you with the stay you should have had. Kind regards, Vanessa

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Other web-users rate our hotel

  • 242 reviews 9/10 Location
  • 676 reviews 6.2/10 Room
  • 600 reviews 9.1/10 Service
  • 9 reviews 8.5/10 WiFi
  • 315 reviews 5.6/10 Cleanliness
  • 298 reviews 8.3/10 Food
  • 157 reviews 3.5/10 Amenities
  • 150 reviews 8.9/10 Breakfast

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