Mercure Melbourne Albert Park 4 stars

Customer review rating (ALL Rating) 3.9/5 2,222 reviews

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Mercure Melbourne Albert Park - Image 1
Mercure Melbourne Albert Park - Image 2
Mercure Melbourne Albert Park - Image 3
Mercure Melbourne Albert Park - Image 4
65 Queens Road, 3004 MELBOURNE, Australia

Description

Hotel extras

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Melbourne Albert Park

65 Queens Road
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Telephone
Fax +61 3 9521 3111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Mortimer's

Make the moments count at Mortimer's. A modern take on a gin bar with a nod to the glamour and service of old school hotels, Mortimer's is a welcoming lunch and dinner space designed for relaxing with a great drink in hand.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,222 reviews

TripAdvisor Rating  3.7/5  916 reviews

Well Located, Nice View, Room was well appointed

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Good afternoon Mr L., Thank you for sharing your feedback! We\'re delighted to hear that you enjoyed the location, the view, and the room. It\'s also great to know that the function you attended was well catered. We hope to have the pleasure of welcoming you back soon! Kind Regards, Alice Front Office Manager

Great location and internal facilities.

Customer review rating 4.0/5

Mary S. Families - Confirmed reviews ALL

Good afternoon Ms S., Thank you for your feedback! We\'re glad you enjoyed our great location and internal facilities. We do apologise for the issues you encountered with the water in the fridge and internet access information, as well as the leaking tap and the mix-up with the taps. Your comments are valuable, and we\'ll be addressing these points to ensure a better experience for future guests. We hope to welcome you back and provide an even more seamless stay next time! Kind Regards, Alice Front Office Manger

Horrible!

Customer review rating 0.5/5

Jamie Couples - Confirmed reviews ALL

Hi, Thank you for taking the time to share your feedback. I am truly sorry to hear about your recent experience at our property. This is certainly not the level of service or quality that we strive to provide, and I sincerely apologize for the inconvenience you encountered during your stay. I completely understand your frustration regarding the wait time for check-in, the cleanliness of the hallway, and the condition of the room. Please be assured that your concerns will be addressed with our housekeeping and maintenance teams to ensure these issues are corrected. I would like to offer you a complimentary return stay with breakfast included. We would love the opportunity to restore your faith in our property and provide you with a much better experience next time. Please let us know if you would like to discuss this further or if there’s anything else we can assist with. Once again, I apologize for the shortcomings you experienced, and I truly hope we can welcome you back for a much more enjoyable stay in the future. Warm Regards, Karen Brown Rooms Division Manager

Great stay, helpful staff members

Customer review rating 5.0/5

S. M. Business - Confirmed reviews ALL

Good afternoon, Thank you so much for your kind review! We\'re thrilled to hear that your stay with us was so excellent. It\'s wonderful to know that our location, connectivity, dining options, and especially our breakfast buffet made your experience memorable. We truly appreciate your feedback and hope to welcome you back for another stay in the future! Kind Regards, Alice Front Office Manager

Good location but rooms are tires

Customer review rating 3.0/5

Fiona C. Families - Confirmed reviews ALL

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Other web-users rate our hotel

  • 662 reviews 8.4/10 Location
  • 1,479 reviews 5.2/10 Room
  • 1,187 reviews 7.7/10 Service
  • 57 reviews 2.5/10 WiFi
  • 661 reviews 5.2/10 Comfort
  • 557 reviews 5/10 Cleanliness
  • 373 reviews 4.1/10 Vibe
  • 309 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.