Mercure Melbourne Albert Park 4 stars

Customer review rating (ALL Rating) 3.9/5 2,256 reviews

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Mercure Melbourne Albert Park - Image 1
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Mercure Melbourne Albert Park - Image 4
65 Queens Road, 3004 MELBOURNE, Australia

Description

Hotel extras

  • Access to the Pullman Conference & Events Centre with 32 stunning function spaces

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Valet and secure underground car parking available

  • Close to St Kilda Beach, iconic Food Markets and Chapel Street for shopping and dining

  • A picturesque lakeside location, only 10 minutes from Melbourne CBD

Our accommodation(s)

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Hotel location

Mercure Melbourne Albert Park

65 Queens Road
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Telephone
Fax +61 3 9521 3111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

WINDOWS RESTAURANT

With picturesque views over Albert Park Lake Windows Restaurant Melbourne offers a relaxed atmosphere and an extensive menu of modern Australian cuisine. Open daily for gourmet buffet breakfast and in the evening for a-la-carte dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,256 reviews

TripAdvisor Rating  3.5/5  916 reviews

Customer review rating 0.5/5

Jim C. Couples - Confirmed reviews ALL

Terrible from the get go! Unfortunately I didn't have a photo ID during check in (I drove the wife's car in on the day). The young man at the desk stated that "We cannot continue with the check in...." I found him rude and unhelpful. I went to the concierge desk and requested the manager, the manager worked through a process of confirming I was the person that made the booking and after a series of questions my wife and I were finally booked in. The room was very outdated and run down.

Poor

Customer review rating 0.5/5

David K. Business - Confirmed reviews ALL

I found the hotel to be dated and the bathrooms not up to standard. I asked to be moved to the Pullman next door, happy to pay the difference was told no as it is a seperate hotel chain. I checked out within 30 mins and went elsewhere.

Could be better

Customer review rating 2.0/5

Brad D. Business - Confirmed reviews ALL

We stayed on the Pullman side of the hotel for 5 days and after mentioning our reasons of our stay (not just business but also personal celebrations) our expectations were not met. No complimentary water bottles, some fixed items were broken. The room was very dated. We had to call concierge every time we needed dental packet (should this not be included in the room cleaning service). Cleaners did not do a fantastic job with clearing out used plates/glasses after each cleaning service.

Great outlook over the park. Very clean and hospitable.

Customer review rating 4.5/5

Don B. Business - Confirmed reviews ALL

Staff were exceptional, particularly in the restaurant - 'Windows'. Will stay there again.

great place to stay

Customer review rating 5.0/5

Nina R. Couples - Confirmed reviews ALL

excellent

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Other web-users rate our hotel

  • 670 reviews 8.3/10 Location
  • 1,524 reviews 5.2/10 Room
  • 1,212 reviews 7.7/10 Service
  • 53 reviews 2.8/10 WiFi
  • 679 reviews 5.2/10 Comfort
  • 573 reviews 5/10 Cleanliness
  • 381 reviews 4.5/10 Vibe
  • 330 reviews 7.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.