Pullman Melbourne Albert Park 5 stars

Customer review rating (ALL Rating) 4.0/5 2,043 reviews

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65 Queens Road, ALBERT PARK, 3004 MELBOURNE, Australia

Description

Hotel extras

  • A picturesque lakeside location overlooking Albert Park

  • The closest hotel to the Australian Grand Prix Formula 1 which occurs in March every year

  • 32 Adaptable Conference & Events Spaces.

  • Cafe, Restaurant and Bar on-site.

  • 500 on-site car parking spaces.

Our accommodation(s)

Hotel location

Pullman Melbourne Albert Park

65 Queens Road, ALBERT PARK
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Telephone
Fax +61 3 9521 3111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,043 reviews

Customer review rating 2.5/5

Leah H. Business - Confirmed reviews ALL

Collection of the key later that night (room not ready when I arrived) was a terrible experience. Waiting in line for a good 15/20 mins. When I arrived to my room not one amenity that a certain member should receive. No information in the room regarding breakfast times etc. I called down to ask for some water and information to be delivered to the room, which I did receive. I am really questioning why I am paying for my memberships at the moment. Service and experienced way below what it should be.

Dear Leah H., Thank you for taking the time to share your feedback regarding your recent stay at Pullman Melbourne Albert Park. I would like to extend my sincere apologies for the inconveniences you encountered during your visit. I am pleased to hear that you found the rooms to be spacious and the beds comfortable. However, I regret that your experience with the key collection process did not meet your expectations. We strive to ensure a seamless check-in experience for all our guests, and I understand that waiting in line can be frustrating. Your feedback regarding the amenities and information provided in the room has been duly noted. It is our standard practice to ensure that members receive the appropriate amenities, and I apologize for any oversight in this regard. I appreciate your patience when you reached out for assistance regarding water and information. Our aim is always to provide prompt service, and I am sorry to hear that the overall service did not reflect this commitment. Your comments regarding your membership experience are concerning, and I assure you that we take such feedback seriously as we constantly seek to improve our services. Thank you once again for sharing your thoughts, and I hope you might consider giving us another opportunity to provide you with a stay that reflects the high standards we aim to uphold. Rieko Indra Room Division Manager

Customer review rating 4.5/5

Jennifer L. Families - Confirmed reviews ALL

Great weekend hotel beautiful

Dear Jennifer L., Thank you for sharing your positive feedback regarding your recent stay at Pullman Melbourne Albert Park. We are thrilled to hear that you found our hotel comfortable and well situated, and that you enjoyed your weekend with us. Your kind words inspire our team to continue delivering exceptional experiences for our guests. Sincerely, Rieko Indra Room Division Manager

Customer review rating 0.5/5

Sean M. Couples - Confirmed reviews ALL

This hotel is tired and run down. The technology in the bedroom is dated and lots of peeling/scratches/wear and tear on furniture, doors, and walls in the bedroom. The king size bed had a huge dip in the middle of it which made for extremely poor sleep. We waited in a queue for 30+ minutes at check in. Plenty of staff floating around, but none willing to help check everyone in. We were given a key to a room that already had other people in it and were moved to another room. The staff called it an “upgrade” but it was exactly the room type I had booked. The Pullman Albert Park was a disappointing stay. Though it calls itself a five star hotel, I’ve stayed in nicer three and four star hotels.

Dear Sean M., Thank you for taking the time to share your feedback regarding your recent stay at Pullman Melbourne Albert Park. I sincerely regret to learn that your experience did not meet your expectations, particularly in terms of room condition and the check-in process. I appreciate your observations regarding the state of the furnishings and the technology in your room. We continuously strive to enhance our hotel facilities, and your comments will be taken into consideration as we evaluate our maintenance and upgrade plans. It is essential for us to provide our guests with a comfortable and restful environment, and I apologize that the condition of your room did not reflect this commitment. Regarding your check-in experience, I am sorry to hear that there was a delay during a busy period. We aim to ensure efficient service and it is concerning to learn that this was not your experience. Your feedback regarding staff assistance during this process has been noted, and I will address it with our front desk team to enhance our service delivery in the future. Additionally, I regret the confusion with your room assignment. It is our goal to provide a seamless experience, and I apologize for the oversight that led to this inconvenience. While the room you received was intended as an upgrade, I understand that it may not have met your expectations. Thank you again for your valuable feedback, and I hope you might consider giving us another opportunity to provide you with the quality experience that we strive for. Best regards, Rieko Indra Room Division Manager

Customer review rating 4.5/5

Anthony C. Business - Confirmed reviews ALL

Very comfortable, and geographically in a great spot for my time in Melbourne

Dear Anthony C., Thank you for taking the time to share your positive experience at Pullman Melbourne Albert Park. We are delighted to hear that you found your stay comfortable and that our location suited your needs during your time in Melbourne. We strive to provide an enjoyable atmosphere for all of our guests, and your feedback is greatly appreciated. Best regards, Rieko Indra Room Division Manager

Customer review rating 2.0/5

Andrew B. M. C. Business - Confirmed reviews ALL

Impossible to wash your hands. A big basin and a tap the size of an ant's brain. you can't fir your hand underneath it or wash without spilling water everywhere except within the basin. Whomever installed the tap would have had to have known they were installing the wrong tap.

Dear M.. C., Thank you for sharing your feedback regarding the bathroom facilities. We sincerely apologize for the inconvenience you experienced with the tap design. Your observations are valuable to us, and we will ensure that they are communicated to the appropriate team for consideration. We strive to provide a comfortable stay for all our guests, and your insights help us improve our services. Sincerely, Rieko Indra Room Division Manager

Other web-users rate our hotel

  • 542 reviews 8.4/10 Location
  • 1,328 reviews 6.4/10 Room
  • 1,199 reviews 7/10 Service
  • 26 reviews 5.3/10 WiFi
  • 459 reviews 5/10 Cleanliness
  • 386 reviews 5.7/10 Food
  • 295 reviews 6.9/10 Breakfast
  • 263 reviews 5.5/10 Value

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