Pullman Melbourne Albert Park 5 stars

Customer review rating (ALL Rating) 4.0/5 2,080 reviews

Best price
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Pullman Melbourne Albert Park - Image 1
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65 Queens Road, ALBERT PARK, 3004 MELBOURNE, Australia

Description

Hotel extras

  • A picturesque lakeside location overlooking Albert Park

  • The closest hotel to the Australian Grand Prix Formula 1 which occurs in March every year

  • 32 Adaptable Conference & Events Spaces.

  • Cafe, Restaurant and Bar on-site.

  • 500 on-site car parking spaces.

Our accommodation(s)

Hotel location

Pullman Melbourne Albert Park

65 Queens Road, ALBERT PARK
3004 MELBOURNE
Australia

GPS:-37.84978, 144.978662

Telephone
Fax +61 3 9521 3111

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,080 reviews

TripAdvisor Rating  3.9/5  1,780 reviews

Customer review rating 3.5/5

Martin G. Couples - Confirmed reviews ALL

Comfortable 4 night stay at the Pullman Albert Park where we were staying to visit friends and family, so didn’t need a city centre location. The hotel has a decent bar with food options, and restaurant. There’s not much within quick walking distance of the hotel but Ubers were easy to obtain. Our room was spacious with a comfortable bed, and housekeeping arranged non-allergenic bedding for us. I’d have to observe that furniture and doors in the room looked a bit worse for wear, decor a bit shabby and cleaning wasn’t up to scratch as dust was left in various places.

Dear Martin G., Thank you for taking the time to tell us about your experience at the Pullman Melbourne Albert Park. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rieko Indra Room Division Manager

Customer review rating 0.5/5

Nikola M. Couples - Confirmed reviews ALL

On arrival I opened the fridge, only to see a cockroach running inside it. A squished with my bare hand and took a photo of it. I requested clean wine glasses as the ones in the room presented with stains and fingerprints. Immediately I proceeded to concierge to report it and I asked them if we could change our room. They moved us to a Lakeview room which we had to pay for. At the time of checking and the time of changing of rooms I did bequest for a late check out at 12 pm which was granted. At around 11:15 Following morning there was a knock on the door asking what time we’re checking out which I replied. I said we have 12 o’clock checkout. The lady apologise and moved on. At around 11:45 A gentlemen knocked on the door numerous times whilst we were intimate, he then open the door and put his head in to see us both naked. Very disappointing will never return.

Dear Nikola, Thank you for sharing your feedback with us. I am truly sorry to hear about the experience you had during your stay. Please accept my sincerest apologies for the inconvenience and discomfort caused. I have personally followed up with our team regarding the shortfalls in service you encountered. As a gesture of goodwill, we offered a complimentary upgrade to a Lakeview room and complimentary car parking for two nights. This was to acknowledge that your original room did not meet our standards, and I regret that this situation arose in the first place. Regarding the late checkout, I completely understand how frustrating it must have been to be disturbed despite your request being confirmed. This was indeed an oversight from our front desk team, and I have discussed this matter with them to ensure it does not happen again. I completely understand that this experience has left a bad impression, and I deeply regret that we fell short of your expectations. Should you consider returning in the future, please reach out to me directly at Sh… or simply reply to this email. I will personally look after your booking to ensure you have a seamless and enjoyable stay. Thank you again for bringing this to my attention. Your feedback helps us improve and deliver the level of service our guests deserve. Warm regards, Shreyas Matkari. Hotel Manager

Customer review rating 4.0/5

Bruce B. Couples - Confirmed reviews ALL

First room was inappropriate due to resent injury and the bathroom was very dated . Staff organised and alternative room which was a big improvement and saved the weekend .

Dear Bruce B., We very much appreciate your comments regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rieko Indra Room Division Manager

Customer review rating 3.0/5

Colleen B. Friends - Confirmed reviews ALL

Disappointed with room allocation for 8 night stay - view pretty poor - disabled bathroom which was not requested (or required) no storage in it - room next to bank of 3 lifts which could hear operating all night - room size so small no where to place cases or sit requested second chair to place cases on - spoke with reception after 1st night all offered was an apology - location was good for why we were staying - staff friendly - shame about the room not what I would have expected

Customer review rating 5.0/5

Michelle M. Business - Confirmed reviews ALL

Great location. The service was excellent. Comfortable beds & very clean rooms & quiet.

Dear Michelle M., We very much appreciate your comments regarding your stay at the Pullman Melbourne Albert Park. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rieko Indra Room Division Manager

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Other web-users rate our hotel

  • 537 reviews 8.1/10 Location
  • 1,352 reviews 6.2/10 Room
  • 1,214 reviews 6.9/10 Service
  • 26 reviews 4.8/10 WiFi
  • 474 reviews 4.6/10 Cleanliness
  • 388 reviews 5.5/10 Food
  • 301 reviews 6.5/10 Breakfast
  • 280 reviews 5.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.