Dear Judy, Thank you for your lovely feedback. We’re delighted to hear that you enjoyed your stay, from the comfort of your room and our fantastic location to the warm and welcoming service from our team. It’s especially wonderful to know that our manager made such a positive impression during check-in. We’ll be sure to share your kind words with the team. Thank you for your loyalty as an ALL-Classic member. We look forward to welcoming you back for another memorable stay. Warm regards, Team Pullman Quay Grand Sydney Harbour

Dear Darren, Thank you for your continued loyalty to Pullman Quay Grand Sydney Harbour and for choosing to stay with us on so many occasions. We truly appreciate your support and sincerely apologise that you and your parents were unable to enjoy the bar and redeem your welcome drink vouchers during your recent visit. Please be assured that should the bar be unavailable during any future stay, you are most welcome to redeem your welcome drink vouchers at our restaurant, Flaminia. We understand how special it is to share memorable experiences with family, and we are sorry that we fell short of your expectations on this occasion. We look forward to welcoming you and your family back for a more enjoyable stay. Warm regards, Team Pullman Quay Grand Sydney Harbour

Dear Brian B., Thank you for sharing your wonderful feedback following your stay with us. We are delighted to hear that you enjoyed our spacious rooms, beautiful views over Circular Quay, and the excellent service provided by our reception, concierge, and wider team. Your kind words and recommendation mean a great deal to us. We will be sure to share your feedback with our team, as it is always rewarding to know that our efforts have contributed to a memorable stay. We look forward to welcoming you back to Pullman for another exceptional experience. Warm regards, Pullman Team.

Dear Troy W., Thank you for your wonderful feedback and for choosing to stay with us. We are delighted to hear that you had such a positive experience from check in to check out and that our team made you feel welcome with their friendly and helpful service. It is also lovely to know that you enjoyed the comfort and amenities of our two bedrooms unit, along with the stunning views. Your kind words are greatly appreciated, and we look forward to welcoming you back for another memorable stay. Warm regards, Pullman Team

Dear Mr. William C., Thank you for sharing your feedback. We sincerely apologise for these oversights during your stay. We understand that attention to detail is essential, particularly when it comes to the comfort and expectations of our guests. The room clocks not reflecting daylight saving time and the replenishment of your orange juice should not have been overlooked. We appreciate you bringing these matters to our attention and will share your comments with the relevant team to help ensure greater consistency in our service. Thank you for your honest feedback, and we hope to have the opportunity to provide you with a more seamless and satisfying experience with us in the future. Warm regards, Pullman Team.

Dear Sara C., Thank you for taking the time to share your detailed feedback. We are delighted to hear that you enjoyed your four days stay and that our team made you feel welcome through their friendly and attentive service. However, we sincerely apologise for the condition of the blanket and the stained armchair sofa upon your arrival. We understand that cleanliness and room presentation are essential to a comfortable stay, and we regret that these issues fell short of the high standards you rightly expect from us. Please be assured that your comments will be shared with our housekeeping team for review and follow up. We truly appreciate your kind words about our staff, as well as your honest feedback, which helps us identify areas where we need to improve. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve. Warm regards, Pullman Team.

Dear Sheila R., Thank you for taking the time to share your feedback. We are delighted to hear that Siyun, our Assistant Manager, made such a positive impression on your stay through her exceptional service. We sincerely appreciate your comments regarding the condition of the room, the television facilities, and your dining experience, including breakfast. Please accept our apologies that these aspects did not meet your expectations. Your feedback is valuable to us and will be shared with the relevant teams as we continuously strive to improve our facilities and service standards. We hope to have the opportunity to welcome you back to us for a more enjoyable experience in the future. Warm regards, Pullman Team.

Dear Lei R., Thank you for your kind feedback. We are delighted to hear that you found your stay peaceful and comfortable. Your satisfaction is very important to us, and we look forward to welcoming you back to Pullman Quay Grand Sydney Harbour for another enjoyable stay. Warm regards, Pullman Team

Dear Craig R. B. J., Thank you for sharing your kind feedback following your recent stay at Pullman Quay Grand Sydney Harbour. We are delighted to hear that you enjoyed the comfort and spaciousness of your apartment, the balcony, and our convenient location. It is particularly pleasing to know that you found your accommodation to be a peaceful retreat amidst the vibrancy of the city. Your generous comments regarding the warm hospitality of our team and the quality of our breakfast are sincerely appreciated. We take great pride in delivering exceptional service and memorable experiences for our guests, and it is rewarding to know that we met your expectations. We look forward to the pleasure of welcoming you back for another exceptional stay in the near future. With warm regards, The Pullman team

Dear Sue H., Thank you for sharing your wonderful feedback. We are delighted to hear that you and your two boys had such an enjoyable stay with us. It is lovely to know that you appreciated the Harbour View apartment, our breakfast offerings, the cleanliness and modern comforts of our facilities, and the convenience of our location. We are particularly pleased that our team provided exceptional service and helped make your family’s stay a memorable one. Thank you for choosing to stay with us, and we look forward to welcoming you and your family back for another wonderful experience. Warm regards, Pullman Team

Dear Jonathan C., Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to learn that you and your children enjoyed your four-night stay and that the comfort and presentation of your accommodation, together with the high standards of cleanliness and attentive service provided by our team, exceeded your expectations. Your kind recognition of our team is sincerely appreciated and will be shared with our colleagues as encouragement to continue delivering exceptional guest experiences. It is a pleasure to know that you found your stay worthwhile, and we are truly grateful for your intention to return. We look forward to welcoming you and your family back to Pullman Quay Grand Sydney Harbour for another memorable stay. With warm regards, The Pullman team

Dear Robert M., Thank you for sharing your lovely feedback following your recent stay at Pullman Quay Grand Sydney Harbour. We are delighted to learn that you enjoyed the comfort and cleanliness of your accommodation, our stunning views, and the peaceful atmosphere of the hotel. It is equally rewarding to know that the efficiency and warm service of our team contributed to a memorable experience. Your kind words are sincerely appreciated and serve as a wonderful encouragement to our team as we continue to strive for excellence in every aspect of our guests’ stays. We look forward to welcoming you back for another exceptional experience. With warm regards, The Pullman team

Dear Natalie, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed our lovely location and that your dining experience at Flaminia was a highlight of your stay. Your kind words will be shared with our dining team. We also appreciate you bringing the bathroom concerns to our attention. Please be assured that your feedback has been passed on to the respective departments for their attention and follow-up. Thank you once again for your valuable feedback. We truly appreciate your comments and hope to have the pleasure of welcoming you back for an even more enjoyable stay in the future. Warm regards, Team Pullman Quay Grand Sydney Harbour

Dear Graham, Thank you for your taking time to share your feedback! We’re delighted to hear that you enjoyed our service and appreciated our convenient location. Your kind words mean a great deal to our team and motivate us to continue providing memorable experiences for our guests. We truly appreciate you choosing to stay with us and look forward to welcoming you back for another wonderful stay in the future. Warm regards, Team Pullman Quay Grand Sydney Harbour

Dear Greg F., Thank you for taking the time to share your detailed feedback following your recent stay with us. While we are pleased to hear that you found our hotel beautiful and our team warm and attentive, we sincerely regret that your experience was impacted by the condition of the bathroom facilities across multiple rooms. We fully understand your disappointment, particularly given the expectations associated with a hotel of our standard. Please accept our sincere apologies for the inconvenience caused. Your comments regarding the recurring mould concerns are taken seriously, and we appreciate you bringing this matter to our attention. We are also sorry to learn that your experience as a Gold member did not fully reflect the level of recognition and personalised service you expected. We appreciate your loyalty and regret that the welcome amenities and membership benefits did not leave you feeling adequately recognised. Please note that eligible members may redeem their welcome drink benefits at our bar or restaurant during their stay, and we regret that this was not clearly communicated to you upon arrival. Your feedback is invaluable in helping us identify areas where we must improve, both in maintaining our accommodation standards and in ensuring our valued members receive the recognition and service they deserve. Thank you again, and we hope to have the opportunity to restore your confidence in our hotel and provide you with the exceptional experience you should rightly expect on a future visit. With warm regards, The Pullman team

Dear Cassandra S., Thank you for sharing your feedback. We sincerely apologise that your experience did not meet your expectations. We are disappointed to hear about the issues you encountered with the in room entertainment, the outside blind, and the spa bath jets. We also regret that the promised follow up from our maintenance team did not occur. We understand how frustrating this must have been, particularly given the cost of your stay, and we apologise for the inconvenience and disappointment caused. Please be assured that your comments have been noted and will be shared with the relevant teams for review and improvement. We appreciate you bringing these matters to our attention, as guest feedback is important in helping us improve our facilities and service delivery. We hope you will consider giving us another opportunity to provide you with the comfortable and enjoyable experience you deserve. Kind regards, The Pullman Team.

Dear Christine, Thank you for your wonderful feedback. We are delighted to hear that you had such a perfect stay at Pullman Quay Grand Sydney Harbour. It is especially rewarding to know that our team’s attentive and courteous service made such a positive impression. We will be sure to share your kind recognition with David and Zee. Thank you for choosing to stay with us, and we look forward to welcoming you back for another exceptional experience. Warm regards, Team Pullman Quay Grand Sydney Harbour

Dear Leith, Thank you for taking the time to share your detailed feedback following your stay at Pullman Quay Grand Sydney Harbour. We are pleased to hear that you enjoyed the spacious accommodation, well-appointed facilities, cleanliness and convenient location overlooking the Royal Botanic Garden. We also appreciate your constructive comments regarding the breakfast experience and menu selection. Your feedback is valuable as we continually seek opportunities to enhance our guest experience. Thank you for your loyalty as an ALL-Accor Gold member. We look forward to welcoming you back for another enjoyable stay. Warm regards, The Pullman Quay Grand Sydney Harbour Team