Pullman Quay Grand Sydney Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 1,266 reviews

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Pullman Quay Grand Sydney Harbour - Image 1
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61 Macquarie Street, 2000 Sydney, Australia

Description

Hotel extras

  • 24-hour reception, secure parking, and valet parking for your convenience.

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Try signature cocktails at our vista bar, Hyde Hacienda & modern, seasonal cuisine in Q Dining

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

  • Ideal location with views of the Royal Botanic Garden and Sydney Harbour from balcony suites.

Our accommodation(s)

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Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 Sydney
Australia

GPS:-33.860545, 151.213036

Telephone
Fax +61 2 9256 4040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,266 reviews

TripAdvisor Rating  4.5/5  1,906 reviews

Certificate of excellence 2023

Food and spa disappointment

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

The cheese platter and charcuterie no where near the standard of previous visits, there obviously been a management or chef change from previous visits. The new change to breakfast in restaurant was not explained it was an extremely unpleasant stay. The spa bath did not work. This visit as per past experiences is a very much like watching the tv series Faulty Towers. Previous stays have produced problems with plumbing, television not working previous non working of spa also. Every time there is a problem it entails room service which makes for a very relaxing stay. This was our worst stay which is a shame as the suite is lovely it is just a shame there is always issues as previously mentioned.

Best location , great to have a balcony

Customer review rating 4.0/5

N. H. Couples - Confirmed reviews ALL

Really good location , handy to restaurants , light rail , opera house , rocks harbour bridge , lovel view from balcony of harbour bridge , Luna park, rocks area

Dear Nerida H., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. We’re thrilled to hear that you enjoyed the prime location of our hotel, the stunning views from the balcony, and the easy access to the city’s attractions. It's great to know that you found our location so convenient for exploring the city. We're disappointed to hear that your breakfast experience didn't meet your expectations. We take guest feedback very seriously and will use your comments to improve our breakfast service. We apologize for the quality of the mushrooms and will ensure that our team takes extra care to maintain the freshness and quality of all breakfast items. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arvee Palmea Assistant Manager Pullman Quay Grand Sydney Harbour

Great Location. Excellent from views over Circular Key and Harbour Bridge

Customer review rating 5.0/5

Jaden Couples - Confirmed reviews ALL

The staff were great and the Restaurant team especially Dean the waiter was outstanding.

Dear Jaden H., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. We're delighted to hear that you enjoyed the stunning views of Circular Quay and Harbour Bridge, as well as the exceptional service provided by our team, particularly Dean. It's wonderful to know that his attentiveness and helpfulness contributed positively to your dining experience. We apologize for the inconvenience caused by the unexpected additional charges on your final bill. We appreciate you bringing this to our attention, and we're glad it was resolved promptly. Regarding your Accor membership, we apologize if this wasn’t explicitly acknowledged during your stay. We value our members and strive to provide them with the best possible experience. We will certainly address this with our team to ensure future guests receive the recognition they deserve. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arvee Palmea Assistant Manager Pullman Quay Sydney Harbour

Good position

Customer review rating 4.5/5

Xxx. Families - Confirmed reviews ALL

Good

Dear Ivor g., Thank you for your feedback on your recent stay. We're glad you enjoyed the location of our property. We appreciate your comments regarding staff training. We take guest feedback seriously and will use your input to improve our staff training programs. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you back in the future. Sincerely, Arvee Palmea Assistant Manager Pullman Quay Grand Sydney Harbour

well located, good breakfast,

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Missing facilities for changing after check-out before the long journey back to Europe.

Dear Iben T., Thank you for taking the time to share your feedback on your recent stay at the Pullman Quay Grand Sydney Harbour. We’re glad you enjoyed the location and breakfast. We appreciate your suggestion regarding staff interactions. We will certainly share your feedback with our team to ensure they continue to provide warm and genuine hospitality. Regarding your comment about post-checkout facilities, we understand the inconvenience of a long journey after check-out. We will consider this feedback as we explore potential solutions to enhance our guest experience. Thank you again for your valuable input, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arvee Palmea Assistant Manager Pullman Quay Grand Sydney Harbour

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Other web-users rate our hotel

  • 812 reviews 9.7/10 Location
  • 985 reviews 8/10 Room
  • 780 reviews 8/10 Service
  • 8 reviews 4.3/10 WiFi
  • 279 reviews 8/10 Comfort
  • 207 reviews 5.5/10 Cleanliness
  • 150 reviews 5.3/10 Value
  • 140 reviews 6.6/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.