Pullman Quay Grand Sydney Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 1,549 reviews

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Pullman Quay Grand Sydney Harbour - Image 1
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61 Macquarie Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • 24-hour reception, secure parking, and valet parking for your convenience.

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Try signature cocktails and seasonal cuisine at Acapulco El Vista

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

  • Ideal location with views of the Royal Botanic Garden and Sydney Harbour from balcony suites.

Our accommodation(s)

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Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 SYDNEY
Australia

GPS:-33.860545, 151.213036

Telephone
Fax +61 2 9256 4040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,549 reviews

TripAdvisor Rating  4.5/5  1,932 reviews

2-3 star at best.

TripAdvisor rating 3.0/5

bonhomieUk TripAdvisor review

Pro’s-The location is fantastic, no denying that, unfortunately for us, that’s where the experience stopped. Admittedly the lacklustre entrance when we arrived was partly due to ongoing renovations to the dining area. The day we checked out, the boards hiding the building work were taken down as the restaurant was near to reopening and you do get a great view of the harbour. Staff member Arvee Palmdale was extremely helpful when we asked about a particular area we were thinking of visiting. Also the male concierge was helpful. Good insulation from harbour noise’s but a great atmosphere outside on the balcony, watching ‘river life’. Con’s- No bellboy to assist with luggage from taxi Bland furnishings in room, could it be more grey and drab? Grubby grouting in the bathroom should be replaced, no excuse for dirty appearance. If you’re looking for fluffy luxury bath towels, you won’t find them here. You will have the thinnest toilet paper too. Bathroom amenities when used were not replenished. Leaving the room one evening in a rush, I had caught a thread on some clothing and left it where it fell on the carpet, despite the room being serviced the next morning, it was evident that the carpet hadn’t been hoovered. If you request anything from housekeeping, be prepared to wait, wait and wait and then have to make another request for the same thing. The most extraordinary breakfast arrangement, the menu states, you can have max 1 each of a main, side, coffee and juice, never been in an advertised 5 star hotel that restricted the breakfast in that way! Don’t sit at the round tables next to the window, disgustingly sticky, they needed a good clean. We stayed in a 5 star hotel in Brisbane, the difference between that hotel and this Pullman couldn’t be further apart. Overall, if you can lower your expectations and aren’t expecting a 5 star hotel/ apartment, you won’t be disappointed.

Customer review rating 4.5/5

Eric W. S. T. Couples - Confirmed reviews ALL

What an incredible location at Sydney Harbour with convenient access to Circular Quay and within walking distance to The Rocks and Sydney Opera House. My husband and I celebrated our 30th anniversary and kicked off a month long vacation in Australia and New Zealand. The staff was outstanding. The view from our 1 bedroom was sublime. The only reason why we didn’t give the location a 10 was because of the gym which was a disappointing facility. I try to lift weights 3 times a week but was challenged by the lack of functioning equipment and limited weights. However I am an avid runner and was fine with changing my habits for a week running along the Harbour. I would easily stay here again. Friendly staff. Perfect location. Well appointed rooms. Having in room laundry was a game changer. Stay here and bask in the beauty of the Harbour.

Dear Eric W. S. T., Thank you so much for sharing your experience and for choosing to celebrate such a special milestone—your 30th anniversary—with us! We’re delighted to hear that our harbourside location, well-appointed rooms, and friendly team helped make the beginning of your month-long adventure memorable. It’s wonderful to know you enjoyed the sublime views and the convenience of being just steps from Circular Quay, The Rocks, and the Opera House. We truly appreciate your feedback regarding the gym. We’re sorry to hear that the equipment didn’t meet your expectations, and your comments are invaluable as we work on improvements to ensure our facilities better support all fitness routines in the future. It’s great to hear that you were still able to enjoy your runs along the Harbour—what a beautiful way to start the day. We’re thrilled that the in-room laundry made a difference during your stay, and we would be honoured to welcome you back on your next visit to Sydney. With warm regards, The Pullman team

Customer review rating 3.5/5

Stuart H. Families - Confirmed reviews ALL

Location is perfect. Breakfast was below par - cold coffee first morning (which was replaced) but we had to request hot coffee. Very limited menu for non dairy/egg diners. Asked for dish without cheese in second morning but it came with cheese.

Dear Stuart H., Thank you for taking time to share your feedback. We're thrilled to hear that you found our location perfect, and we truly appreciate your comments regarding the breakfast experience. We sincerely apologise for the issues with the cold coffee and the limited menu options for non-dairy/egg diners. It’s disappointing to learn that your request for a dish without cheese was not met as expected. This is certainly not the standard we aim to maintain, and we will be addressing this with our team to ensure that future requests are handled with more attention to detail. On a positive note, we’re excited to let you know that our new restaurant - Flaminia is now open, offering a wider variety of options that we hope will better cater to your dietary preferences. We appreciate your understanding and patience as we continue to improve and provide a better dining experience for all our guests. We hope to welcome you back soon and have the opportunity to provide you with a more seamless and enjoyable stay. With warm regards, The Pullman team

Customer review rating 4.5/5

Jane D. Families - Confirmed reviews ALL

Comfy beds and polite staff. Breakfast menu was a little limited but very nice. Great location for exploring.

Dear Jane D., Thank you for taking the time to share your review. We are delighted to learn that you found our beds exceptionally comfortable and our team consistently polite and welcoming. It is also wonderful to hear that our location served you well for both dining and attending a show, as well as for exploring the surrounding area. We truly appreciate your loyalty as an Accor Silver member, and we look forward to the pleasure of welcoming you back for another exceptional stay. With warm regards, The Pullman team

Customer review rating 4.5/5

Jenny R. Friends - Confirmed reviews ALL

Excellent location, friendly and helpful staff, great sized rooms well maintained. All in all a very happy stay

Dear Jenny R., Thank you for your excellent review! We are delighted that you enjoyed our convenient location and found your room to be spacious and comfortable. We are especially grateful for your kind words regarding our staff. I will personally share your compliments with Rick and David to recognize their hard work in making your stay a success. We look forward to hosting you again in the future. Sincerely, Arvee Palmea Assistant Manager Pullman Quay Grand Sydney Harbour

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Other web-users rate our hotel

  • 938 reviews 9.8/10 Location
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  • 216 reviews 6.7/10 Amenities
  • 157 reviews 5.8/10 Breakfast

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