Pullman Quay Grand Sydney Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 1,400 reviews

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Pullman Quay Grand Sydney Harbour - Image 1
Pullman Quay Grand Sydney Harbour - Image 2
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61 Macquarie Street, 2000 SYDNEY, Australia

Description

Hotel extras

  • 24-hour reception, secure parking, and valet parking for your convenience.

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Try signature cocktails at our vista bar, Hacienda & modern, seasonal cuisine in Q Dining

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

  • Ideal location with views of the Royal Botanic Garden and Sydney Harbour from balcony suites.

Our accommodation(s)

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Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 SYDNEY
Australia

GPS:-33.860545, 151.213036

Telephone
Fax +61 2 9256 4040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,400 reviews

TripAdvisor Rating  4.5/5  1,922 reviews

Good location

Customer review rating 3.0/5

Hayley S. Families - Confirmed reviews ALL

Dear Hayley, We very much appreciate your comments regarding your stay at Pullman Quay Grand Sydney Harbour. We are so glad to hear you enjoyed the location, the view, and the comfort of the beds during your stay. However, we truly apologize for the inconvenience caused by the mould issue you encountered in both bathrooms. This is certainly not the standard we aim to maintain, especially for a stay of this caliber, and we take this matter seriously. Please know that we will be addressing this immediately by having our housekeeping and maintenance teams thoroughly inspect and clean all areas to prevent any future issues. To improve for your next stay, we are looking into enhancing our routine cleaning and maintenance procedures, particularly in areas that are more prone to moisture, such as the bathrooms. We greatly appreciate your patience and understanding as we work on improving this aspect of our service. We would love the opportunity to welcome you back and provide you with the exceptional experience you deserve. Should you choose to stay with us again, please don\'t hesitate to reach out directly so we can ensure everything is perfect for your next visit. Thank you again for your valuable feedback. Sincerely, Sammie Nguyen Assistant Front Office Manager

Mostly ok

Customer review rating 3.5/5

Julie Couples - Confirmed reviews ALL

Dear Julie, We very much appreciate your comments regarding your stay at Pullman Quay Grand Sydney Harbour. We’re glad to hear that you enjoyed the apartment, its location, and the breakfast offerings. We deeply apologize for the inconvenience caused by the spa and the fluctuating shower temperature. We understand how frustrating this must have been, especially during your stay at a property of our caliber. Please rest assured that we are actively working to resolve these issues. We also regret that you had difficulty reaching our team by phone and the communication felt frustrating. We’ll be addressing this with our staff to ensure smoother and more effective communication in the future. Your feedback is invaluable to us, and we would love to have the opportunity to welcome you back for a more seamless experience. If there’s anything we can assist with, please do not hesitate to reach out. Sincerely, Sammie Nguyen Assistant Front Office Manager

Amazing location!

Customer review rating 5.0/5

Erin Couples - Confirmed reviews ALL

Dear Erin C., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. We’re thrilled to hear that you and your husband had a wonderful stay and enjoyed the fantastic views of the bridge and opera house. It’s great to know that our team made your experience even more special with their helpfulness and attention to detail. We truly appreciate your kind words about the room and the special touches we added to make your stay memorable. It was our pleasure to have you with us, and we look forward to welcoming you back for another amazing stay in the future! Sincerely, Sammie Nguyen Assistant Front Office Manager

Great location, not up to the Pullman standard

Customer review rating 2.5/5

W Families - Confirmed reviews ALL

Dear W, We very much appreciate your comments regarding your stay at Pullman Quay Grand Sydney Harbour. We\'re pleased to hear that you enjoyed our great location and found our staff to be friendly. We sincerely apologize for not meeting your expectations in terms of room comfort. Your comments regarding the towels and the shower door are noted, and we will address these maintenance issues immediately to ensure that future guests have a more pleasant experience. In term of the shower water temperature fluctuation, please note that we are actively working diligently to address the issue at the moment. We also appreciate your feedback about the noise in the bathroom, and our team will look into this as well. In regard to your suggestion for improving the WiFi and ease of access, we are continuously working on enhancing our services, and your input will help guide these improvements. We truly value your feedback, and we hope to have the chance to welcome you back for an experience that better reflects the Pullman standard. Sincerely, Sammie Nguyen Assistant Front Office Manager

Well located,excellent facilities.

Customer review rating 5.0/5

David H. Solo - Confirmed reviews ALL

Dear David, We very much appreciate your comments regarding your stay at Pullman Quay Grand Sydney Harbour. We are thrilled to hear that you found your room comfortable and well-appointed, and that our location and facilities met your expectations. It’s fantastic to know that the transport options were convenient for you, especially considering your mobility needs. We also appreciate your kind words about our staff and the booking experience. We’re so glad to hear that our website was easy to navigate, and we’ll be sure to continue offering an exceptional experience. We look forward to welcoming you back on your next visit to Sydney! Sincerely, Sammie Nguyen Assistant Front Office Manager

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Other web-users rate our hotel

  • 866 reviews 9.8/10 Location
  • 1,052 reviews 7.9/10 Room
  • 818 reviews 8/10 Service
  • 8 reviews 5.3/10 WiFi
  • 204 reviews 5.1/10 Cleanliness
  • 172 reviews 5.6/10 Value
  • 141 reviews 5.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.