Pullman Quay Grand Sydney Harbour 5 stars

Customer review rating (ALL Rating) 4.5/5 1,270 reviews

Best price
guarantee
Pullman Quay Grand Sydney Harbour - Image 1
Pullman Quay Grand Sydney Harbour - Image 2
Pullman Quay Grand Sydney Harbour - Image 3
Pullman Quay Grand Sydney Harbour - Image 4
61 Macquarie Street, 2000 Sydney, Australia

Description

Hotel extras

  • 24-hour reception, secure parking, and valet parking for your convenience.

  • Recreation deck including pool, spa and gym overlooking Circular Quay

  • Try signature cocktails at our vista bar, Hyde Hacienda & modern, seasonal cuisine in Q Dining

  • 3 flexible meeting spaces with pre-function area overlooking Circular Quay

  • Ideal location with views of the Royal Botanic Garden and Sydney Harbour from balcony suites.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Pullman Quay Grand Sydney Harbour

61 Macquarie Street
2000 Sydney
Australia

GPS:-33.860545, 151.213036

Telephone
Fax +61 2 9256 4040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,270 reviews

TripAdvisor Rating  4.5/5  1,904 reviews

Certificate of excellence 2023

Very disappointed.

TripAdvisor rating 3.0/5

veg2go2 TripAdvisor review

Great location, however very let down by a couple of things. Firstly, we noted on first use that the handbasin in the bathroom was not draining properly. Reported to front desk who did respond quickly by sending someone to check it. However, by this time, the bathroom floor trap had backed up and totally flooded the bathroom floor to a depth of about 30mm. The issue was resolved but there was no offer of a special thorough clean of the bathroom or offer of relocation to another apartment to allow for this to happen. Just a “sorry”. For a hotel rated 5 stars we don’t feel that this response was good enough. We didn’t use either of the on-site dining/bar areas at all. They look really good on the hotel website and we thought the bar would be nice to come back to in the afternoon to sit and have a drink. Wrong. Both venues were primarily dining areas during the day and the bar area was very noisy all day. At night the restaurant area closed early so was unavailable just to sit in and have a drink. We did have our apartment and we sat out on our balcony but, to find a nice quiet place to sit and have a drink in the evenings, we had to go elsewhere. We booked here thinking we would have a relaxing 5 star experience as valued guests and this didn’t happen.

Great accommodation

Customer review rating 4.5/5

Lynn H. Solo - Confirmed reviews ALL

Was booked in for 1 night but once I saw the beautiful 1 bedroom apt I booked a second night. Perfectly located for the Opera house as I was seeing a show. Breakfast was included and was alacarte. Hyde Hacienda is a great bar with amazing views over the harbour and lovely food and amazing cocktails. Service was exceptional in all areas.

Dear Lynn H., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Pullman Quay Grand Sydney Harbour

Location was excellent, windows could have been cleaner. Excellent transport connections

Customer review rating 4.5/5

Kevin R. Families - Confirmed reviews ALL

Your staff, Sammy Nguyen, the breakfast staff, the cleaning lady all went above the call of duty - “Excellent”. We were rather baffled by the plastic lining the carpet in the hallways. I would expect this in a one star hotel or a country location with FIFO workers but not a four and half/five star hotel that charges this rate !

Dear Kevin R., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Pullman Quay Grand Sydney Harbour

Disappointed

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Plus: Great location. Well appointed and spacious apartment. Great soundproofing. Ltd if power points and charging sockets in the apartment. Minus: Noticed hand basin drained very slowly on first and subsequent uses. Reported this to front desk first morning. Attended to very promptly but not before the bathroom floor completely flooded to a depth of 30 mm with the first shower. Water coming up through floor trap. Had to use several bath towels to get out of shower and bathroom safely. Not impressed that there was little apology or concern expressed by front desk staff. Expect a whole lot better reaction from a 5 star rated hotel. Didn’t use either of the on-site venues. Too noisy. Would have liked there to be a quiet lounge space for guests. Not just the front foyer.

Dear Sue S., Thank you for taking the time to tell us about your experience at the Pullman Quay Grand Sydney Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we coordinated this issue with the maintenance team to resolve this problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact us directly on 02… if you wish to discuss this matter in further details. Sincerely, Pullman Quay Grand Team

Amazing

Customer review rating 5.0/5

Toby R. Friends - Confirmed reviews ALL

It was amazing I'll definitely be staying there again and Thankyou

Dear Toby R., We very much appreciate your comments regarding your stay at the Pullman Quay Grand Sydney Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Pullman Quay Grand Sydney Harbour

In partnership with TripAdvisor

Other web-users rate our hotel

  • 808 reviews 9.8/10 Location
  • 998 reviews 8.1/10 Room
  • 794 reviews 7.9/10 Service
  • 7 reviews 1.4/10 WiFi
  • 280 reviews 8/10 Comfort
  • 210 reviews 5.2/10 Cleanliness
  • 152 reviews 5.3/10 Value
  • 139 reviews 6.7/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Sydney

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.