Pullman Cairns International 5 stars

Customer review rating (ALL Rating) 4.5/5 3,215 reviews

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Description

Hotel extras

  • Fantastic CBD location is close to all city amenities.

  • Grand Ballroom, the largest pillar-less ballroom in Cairns, can accommodate a range of events.

  • Safe and secure self parking.

  • Award-winning Day Spa; Vie Spa, and Tropical Pools.

Our accommodation(s)

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Hotel location

Pullman Cairns International

17 Abbott Street
4870 CAIRNS
Australia

GPS:-16.924157, 145.779124

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Coco's Kitchen + Bar

Nestled within Pullman Cairns International, Coco's Kitchen & Bar embodies a culinary ethos centred on pure, unadulterated flavours paired with an unwavering commitment to authenticity.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,215 reviews

TripAdvisor Rating  4.0/5  2,986 reviews

Certificate of excellence 2024

Great Stay and Wonderful Breakfast

Customer review rating 5.0/5

Karen B. Solo - Confirmed reviews ALL

Really enjoyed our stay, the hotel is centrally located and walking distance to cruise terminal, waterfront and many restaurants in the city. Staff at Breakfast service were all so friendly and food was amazing especially the omelets. Even though we were there for a work conference the Cairns Festival was on so got to enjoy the music and light shows. The rooms are very spacious and nice with all the nice small touches like charging points in the power outlets which was so helpful and convenient.

Dear Karen, Thank you for your wonderful feedback! I’m thrilled to hear that you enjoyed your stay and found our location so convenient. It’s great to know that you appreciated the friendly breakfast service and the amazing food, especially the omelets. I’m also pleased that you were able to enjoy the Cairns Festival and take advantage of the spacious rooms and thoughtful amenities like the charging points. Your positive comments about our staff will be shared with the team—they will be delighted to hear their efforts contributed to your enjoyable experience. Thank you for taking the time to share your experience. We look forward to welcoming you back soon! Best regards, CK - Operations Manager

great location stay was excellent

Customer review rating 4.5/5

Peter A. C. M. Couples - Confirmed reviews ALL

Room was great, Staff were excellent, food was terrific loved it all.

Dear Peter, Thank you for your fantastic feedback! I’m delighted to hear that you enjoyed our great location, found the room to your liking a. had excellent experiences with our staff a. food. We’re thrilled that everything met your expectations a. that you loved your stay. Your kind words are greatly appreciated. We look forward to welcoming you back soon! Sincerely, CK - Operations Manager

Location - central to shops and restaurants

Customer review rating 2.0/5

Sarah L. Families - Confirmed reviews ALL

Booked a deal for three of us 11 nights ( breakfast included ) , I was additionally charged 3x 80 a day . The pool was freezing , unusable to anyone to swim , kids were swimming in spa that was Luke warm I hired a car for girls and I They charged me $ 20 a night to have it in their car park , very disappointed, the room was small however tidy , for how expensive overly priced for no inclusions I would have been better off staying at the Hyatt or Hilton , I stayed at Pullman in Port Douglas Was sensational , Cairns’s would not recommend

Dear Sarah, Thank you for taking the time to share your experience. I’m sorry to hear that your stay did not meet your expectations. I apologise for the confusion regarding the additional charges. It’s also disappointing to hear about the pool temperature and the issues with the spa and parking fees. We’re currently reviewing these facilities to make necessary improvements. Your comments are invaluable as we strive to enhance our guest experience. We hope to have the opportunity to restore your confidence in our brand in the future. Thank you again for your feedback. Best regards, CK - Operations Manager

Comfortable bed

Customer review rating 4.5/5

Brian T. Solo - Confirmed reviews ALL

Everything was fine. There were no issues.b

Dear Brian, Thank you for your feedback. I’m glad to hear that you found the bed comfortable and that everything was fine during your stay. If there’s anything specific you enjoyed or any suggestions you have for us, please feel free to share. We’re always looking for ways to enhance our guests’ experiences. We look forward to welcoming you back! Best regards, CK - Operations Manager

Good conference

Customer review rating 3.5/5

Hugh G. Business - Confirmed reviews ALL

Room good Breakfast a bit of a scrum trying to get food no other issues

Dear Hugh, Thank you for sharing your feedback. I’m pleased to hear that you found the conference and your room satisfactory. I apologise for the experience you had with breakfast. We are reviewing our breakfast service to ensure a smoother and more enjoyable experience for all our guests. Your comments will help us make necessary improvements. We look forward to welcoming you back for another stay. Best regards, CK - Operations Manager

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Other web-users rate our hotel

  • 946 reviews 9.5/10 Location
  • 1,887 reviews 7.8/10 Room
  • 1,799 reviews 8.4/10 Service
  • 16 reviews 8.5/10 WiFi
  • 660 reviews 7.7/10 Comfort
  • 622 reviews 7.2/10 Vibe
  • 584 reviews 6.9/10 Cleanliness
  • 518 reviews 7.4/10 Food

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