The Sebel Quay West Suites Sydney 5 stars

Customer review rating (ALL Rating) 4.5/5 2,170 reviews

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98 Gloucester Street, The Rocks, 2000 SYDNEY, Australia

Description

Hotel extras

  • Recreation deck with swimming pool, spa, sauna, gym and sundeck offering spectacular views

  • The Quartier Bistro & Bar

  • Internet access

  • All apartments have separate living and dining area

  • Views from apartments of either city or SydneyHarbour

Our accommodation(s)

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Hotel location

The Sebel Quay West Suites Sydney

98 Gloucester Street, The Rocks
2000 SYDNEY
Australia

GPS:-33.861564, 151.206993

Telephone
Fax +61 2 9240 6060

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE QUARTIER BISTRO & BAR

Quartier Bistro and Bar is open for breakfast daily from 7am - 10am, Lunch Thursday - Sunday 12pm - 2pm and Dinner Tues - Sat from 5pm - 9pm

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,170 reviews

TripAdvisor Rating  4.5/5  1,776 reviews

Certificate of excellence 2023

Well Located to the Opera House and Rocks

Customer review rating 4.5/5

Ian M. Couples - Confirmed reviews ALL

Booked through Accor. On arrival the staff were very helpful, polite and well presented. Our room was upgraded and had been refurbished. A very comfortable suite with a great bed

Dear Ian, We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tissa Wickramasuriya Operations Manager

Well located. Rooms were just what we needed. We had agreat stay

Customer review rating 4.5/5

Anne Z. Families - Confirmed reviews ALL

Staff efficient and friendly.

Dear Anne, We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney and it is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tissa Wickramasuriya Operations Manager

Great location. Great room. Great view.

Customer review rating 4.5/5

Gary M. Families - Confirmed reviews ALL

It was excellent with one thing that needs fixing. The shower.. when the handle was moved to hot, the flow reduced to too little flow. Turning the handle to cold increased the flow rate but then the shower was cold.

Dear Mr M., Thank you for being an Accor member and we very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney and it is always a pleasure to receive positive feedback. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I will have the team check over the shower in 2205 and we hope your next visit will be as pleasant as the previous one. Sincerely, Tissa Wickramasuriya Operations Manager

Great location and amazing view!

Customer review rating 4.0/5

Lou Families - Confirmed reviews ALL

Loved our stay. Great location, amazing room and the view was superb. The only negative experience we had was with breakfast. The waiter didn’t greet us, just abruptly asked us for our room number and waved us to a table at the back of room. She let us know that we could choose one option from the menu with the exception of our son who could choose from the kids menu. The kids menu is for 12 years and under so we let the waiter now our son was 13. She then told us he could choose from two menu items only. Fortunately one of those options was what he wanted for breakfast anyway so that worked well. What we were upset with was her manner, which was rude, and as I said was the only negative experience we had on our stay.

Dear Mr S., Thank you for being an Accor member and taking the time to tell us about your experience at The Sebel Quay West Suites Sydney. It is pleasing to read you were able to enjoy the room and the location of the property but I am sorry that your experience did not meet your expectations with our breakfast; please allow me to express my sincerest apologies. At The Sebel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assure I will be sharing your feedback with our team for review and our development. I appreciate you taking time to share your experience and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tissa Wickramasuriya Operations Manager

What a perfect hotel!

Customer review rating 4.5/5

Sean Business - Confirmed reviews ALL

After completing our cruise, we opted for the Sebel Quay West for a few nights to enjoy Sydney prior to returning home. The hotel is perfectly situated within a 5 minute walk from Circular Quay and the Overseas Passenger Terminal. Immacuately clean, and our room was well appointed. As a travel agent, I look for the "little things" that would potentially bother a client, and I couldn't find a single one at the Sebel... I will be putting this hotel on our preferred list for our clients who need accommodations in Sydney and thanks to the management and team for being so lovely during our 3 night stay!

Dear Sean, We very much appreciate your comments regarding your stay at the The Sebel Quay West Suites Sydney. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tissa Wickramasuriya Operations Manager

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Other web-users rate our hotel

  • 1,218 reviews 9.7/10 Location
  • 1,946 reviews 8.3/10 Room
  • 1,210 reviews 8.7/10 Service
  • 90 reviews 1.5/10 WiFi
  • 632 reviews 7.7/10 Comfort
  • 446 reviews 5.6/10 Cleanliness
  • 280 reviews 9/10 Pool
  • 202 reviews 6.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.