Dear Guest, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our great location. We are sorry to learn that the condition of the hotel, particularly the bathroom and kitchen areas, did not fully meet your expectations. Please be assured that we take your comments seriously and will share them with our relevant teams as we continue to focus on maintaining and improving our facilities. We truly appreciate your valuable feedback and hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable experience. Kind Regards, Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Dear Guest, Thank you for your wonderful feedback. We are so pleased to hear that you enjoyed your stay in our Deluxe Marina View room and were happy with the facilities and comfort we provide. We are especially glad that our convenient location made everything easily accessible, from restaurants and shopping to the Sky Tower and ferry terminal. It’s great to know that the location played an important role in making your stay enjoyable and convenient. We truly appreciate your kind words and hope to welcome you back again soon! Kind Regards Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Dear Eoin K., Thank you for taking the time to share your feedback. We’re pleased to hear that you appreciated the convenient location of The Sebel Auckland Viaduct Harbour, particularly its proximity to the Queens Wharf Cruise Terminal. We’re sorry that the live music from the restaurant and bar below affected your ability to settle and get to sleep. While we’re glad to hear that the music itself was reasonably enjoyable, we understand that noise in the evening can be disruptive, particularly when staying in a room directly above the venue. We appreciate your understanding and valuable feedback, and we hope to have the pleasure of welcoming you back to The Sebel Auckland Viaduct Harbour for a more restful stay next time. Best regards Sebastian Paletasala Rooms Division Manager

Dear Guest, Thank you for your feedback and for sharing your experience with us. We are pleased to hear that you enjoyed your stay at The Sebel Suites, and we sincerely apologise that the bed did not meet your expectations. We appreciate you bringing this to our attention, as your feedback helps us improve. We would also like to thank you for your loyalty to Accor and for your continued support. It is truly valued, and we look forward to welcoming you back for a more comfortable stay in the future. Kind Regards Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Dear Mark O., Thank you for your lovely feedback. We’re delighted to hear that our convenient location was perfect for your reunion, and that you found your room comfortable and enjoyed the great service from our team. It was a pleasure to have you stay with us at The Sebel Auckland Viaduct Harbour, and we hope to welcome you back again for your next visit to Auckland. Sebastian Paletasala Rooms Division Manager

Dear Frederick G., Thank you for taking the time to share your feedback. We appreciate your suggestion regarding extending room service to include breakfast. We understand that having the option to enjoy breakfast in the comfort and privacy of your apartment would be a valuable convenience, and we will certainly share your feedback with our management team for consideration. Thank you again for your constructive suggestion. We hope you enjoyed your stay at The Sebel Auckland Viaduct Harbour and look forward to welcoming you back in the future. Sebastian Paletasala Rooms Division Manager

Dear Jennifer W., Thank you for sharing your feedback. We’re pleased to hear that you enjoyed the convenient location of The Sebel Auckland Viaduct Harbour. We’re sorry, however, that the noise on Friday evening affected your stay. Being located in the vibrant Viaduct Harbour precinct means there can be increased activity and noise, particularly on weekends, but we understand that this can be disruptive when you’re trying to relax or sleep. We appreciate your understanding and hope to have the opportunity to welcome you back for a more peaceful and enjoyable stay. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Stephen P., Thank you for your wonderful feedback and for choosing The Sebel Auckland Viaduct Harbour as a stopover on your journey from Perth to Vancouver. We’re delighted to hear that our location by the marina, surrounded by restaurants and bars, was ideal for your stay. It’s also fantastic to know that you enjoyed the breakfasts at Giraffe, and that your apartment provided everything you needed for a comfortable stopover. We appreciate your comments regarding the dated interior and are pleased that this did not detract from your overall experience. Thank you again for choosing to stay with us and for your kind words. It was a pleasure having you as our guests, and we hope to welcome you back to Auckland in the future. Sebastian Paletasala Rooms Division Manager

Dear Rachel L., Thank you for your lovely feedback! We’re delighted to hear that The Sebel Auckland Viaduct Harbour was the perfect spot for your weekend away. We’re pleased you enjoyed your stay and hope to have the pleasure of welcoming you back for another relaxing weekend in Auckland soon. Sebastian Paletasala Rooms Division Manager

Dear Philip L., Thank you for taking the time to share your detailed feedback. We’re pleased to hear that you loved the location of The Sebel Auckland Viaduct Harbour, but we are sorry that the condition and presentation of your suite affected your overall experience. We sincerely apologise for the lingering fish odour you experienced on arrival. We understand how unpleasant this would have been, particularly for your wife, and we’re disappointed that we were unable to provide an alternative suite of the same standard when our team offered to move you. We also appreciate your comments regarding the bathroom doors and the condition of the furnishings. We acknowledge that some areas of the apartment are showing signs of age and wear, and your feedback will be shared with our housekeeping and maintenance teams for review. Thank you for recognising the efforts of our team in offering a room change, and for your positive comments about our location. We hope to have the opportunity to welcome you back and provide a more comfortable and enjoyable experience. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Tess R., Thank you for taking the time to share your feedback following your stay with us. We are very sorry that the condition of the apartments did not meet the standard you expected, particularly as you had booked several rooms. We sincerely apologise that one of the apartments was not sufficiently clean on arrival. This is not the standard we aim to provide, and we understand how disappointing this would have been for your group. We are particularly concerned to hear that one apartment had no hot water for the entire two-night stay, despite this being reported to our reception team. We fully appreciate how frustrating this must have been, and we apologise that the issue was not resolved during your stay. This should have been followed up more thoroughly by our team. Your comments regarding the overall condition of the apartments have also been noted and will be shared with our housekeeping and maintenance teams for review and follow-up. We genuinely regret that we fell short of providing the comfortable and well-maintained experience our guests deserve. Thank you again for bringing these matters to our attention, and we hope we may have the opportunity to provide a much-improved experience in the future. Sincerely Sebastian Paletasala Rooms Division Manager

Dear Mawae M., Thank you for your kind feedback. We’re delighted to hear that you enjoyed our excellent location and found our team friendly, responsive, and attentive throughout your stay. We’re sorry for the inconvenience caused by the broken chair and kettle, but pleased that our team was able to resolve these matters promptly. We appreciate your understanding and are grateful for your positive comments regarding our service. It was a pleasure having you stay with us, and we look forward to welcoming you back to The Sebel Auckland Viaduct Harbour in the future. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Brian S., Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed our convenient location near Auckland Harbour and the many restaurants and eateries in the area. It’s lovely to know that you found your room comfortable, particularly the bed and chairs, and that our team were helpful throughout your stay. Your kind comments are greatly appreciated and will be shared with our team. We look forward to welcoming you back to The Sebel Auckland Viaduct Harbour for another enjoyable stay. Sebastian Paletasala Rooms Division Manager

Dear Lisa M. K., Thank you for sharing your feedback. We’re sorry to hear that your experience with us was not the best, particularly as one of our valued Platinum members. We truly appreciate your continued loyalty and understand that we should be delivering an experience that reflects the benefits and recognition you deserve as a Platinum member. We regret that we did not meet your expectations on this occasion. We hope to have the opportunity to welcome you back to The Sebel Auckland Viaduct Harbour and provide you with the exceptional experience you deserve. Sincerely, Sebastian Paletasala Rooms Division Manager

Dear Guest, Thank you for your feedback and kind words regarding our staff's efforts. We are delighted to hear that you were very happy with your experience at The Sebel Auckland Viaduct Harbour. Your positive feedback is greatly appreciated. We look forward to welcoming you back for another enjoyable visit. Kind Regards, Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Dear Kirsten B., Thank you for taking the time to share your feedback. We’re sorry to hear that the condition of the apartment did not meet your expectations. While we’re pleased that you appreciated the furniture, we understand your concerns regarding the overall feel of the apartment and, in particular, the condition of the bathroom and kitchen. We acknowledge that these areas are showing signs of age and would benefit from further maintenance and refurbishment, including fresh paint. Your comments are valuable and have been shared with our relevant teams as we continue to review opportunities to improve and maintain our apartments to a higher standard. We sincerely apologise for the disappointment and hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future. Sebastian Paletasala Rooms Division Manager

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay and that our location is convenient for you. We truly appreciate your continued support and look forward to welcoming you back. We sincerely apologise for the inconvenience caused by the limited car parking availability. Our hotel has a limited number of parking spaces, which are available on a first-come, first-serve basis. We understand that finding a parking space can be frustrating, and we appreciate your understanding. Thank you again for your kind feedback, and we look forward to welcoming you back on your next stay. Best Regards, Gagandeep Kaur Front Office Manager The Sebel Auckland Viaduct Harbour

Dear Julia H., Thank you for taking the time to share such detailed feedback following your stay at The Sebel Auckland Viaduct Harbour. We’re delighted to hear that you enjoyed the marina-view apartment and our fantastic location, with the restaurants, bars and shops of the Viaduct all within easy reach. We also appreciate your positive comments about the apartment, while acknowledging your observations regarding the signs of wear and tear. Your feedback about the curtains, bathroom tap and toilet seat has been noted for our maintenance team. We are particularly sorry, however, that you were not advised at check-in about the live music scheduled at the bar on Friday evening. We completely understand your frustration, especially as you would have preferred the opportunity to request an alternative room. Clear and proactive communication is important, and we regret that this was missed on this occasion. We appreciate your understanding and your consideration of staying with us again. We hope to have the opportunity to welcome you back on a future visit and provide a more comfortable and peaceful experience. Best regards, Sebastian Paletasala Rooms Division Manager

Dear Glenn S., Thank you for taking the time to share your wonderful feedback. We’re delighted to hear that you enjoyed the spacious, clean and comfortable apartment, and that the seating area and kitchenette added convenience to your stay. It’s fantastic to know that you enjoyed the dining options available both on-site and throughout the vibrant Viaduct precinct. We’re also pleased to hear that our Front Desk team were helpful and welcoming. We appreciate your comments regarding the views. Our marina-view apartments do offer beautiful outlooks across the Viaduct Harbour and yachts, and we would be delighted to assist with a marina-view upgrade on a future stay, subject to availability. Thank you again for your kind review. We look forward to welcoming you back to The Sebel Auckland Viaduct Harbour. Best regards, Sebastian Paletasala Rooms Division Manager