Novotel Santos Gonzaga

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Novotel Santos Gonzaga 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.2/5 1.046 comentários

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Descrição

Extras do hotel

  • Hotel Pet Friendly! Traga seu animal de estimação pra curtir a cidade com você

  • Fácil acesso aos principais pontos da cidade

  • Almoce no restaurante 365! Temos feijoada toda quarta-feira

  • Piscina na cobertura para se divertir com toda a família

  • Hotel 100% não-fumante

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Novotel Santos Gonzaga

Av Dona Ana Costa 473
11060003 SANTOS
Brasil

Telefone +55 13 3878-9700

Fax +55 13 3878-9700

E-mail de contato

  • ESTAÇÃO RODOVIÁRIA DE SANTOS: 

  • De avião

    CONGONHAS A 74 km / 45,98 milhas

  • De avião

    GUARULHOS INTERNATIONAL A 110 km / 68,35 milhas

GPS:-23.9652558, -46.3325484

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

Restaurante 365

O Restaurante 365 Santos serve pratos da cozinha internacional no café da manhã, almoço e jantar. Os hóspedes ainda têm a possibilidade de escolher entre buffet e à la carte, além de poder a aproveitar uma saborosa feijoada toda quarta-feira.

Nossas acomodações

Os quartos do Novotel Santos são pensados para oferecer o máximo de conforto aos hóspedes. As acomodações contam com um espaço amplo perfeito para uma viagem em família ou com os amigos, decoração moderna e estrutura acolhedora para uma experiência muito aconchegante na cidade. Além disso, o hotel também disponibiliza ar-condicionado e wi-fi gratuito em todas as instalações para deixar sua estadia ainda mais especial.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes para
Novotel Santos Gonzaga

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.2/5  1.046 comentários

Classificação no TripAdvisor  4.0/5  711 comentários

Good location

Classificação TripAdvisor 5.0/5

andreltreis Avaliação certificada TripAdvisor

Hotel is really well located and close to the beach! Service is great and great room with sea view! Close restaurants where you can enjoy during the day and night, you have the option to choose between lot of cuisine as you have Mexican, kind of English pub style nearby and Japanese and Lebanese, all located in walk distance by the street side of the hotel(Rua Tolentino Filgueiras) you will find all there. Well worth it!

Not as good as planned. Watch out!

Classificação TripAdvisor 2.0/5

John M Friends getaway - Avaliação certificada TripAdvisor

I am an Accor member and usually stay at this hotel. As I got to the hotel, the nespresso machine of the lobby disappeared. As I got the room, I noticed body lotion was no longer available. Next day, we leave for the day and as soon as we get back at 5PM, the room remains untouched. No housekeeping.

Prezado Hóspede! Obrigado por dedicar um tempo para compartilhar seu feedback. Embora gostaríamos que sua experiência tivesse sido melhor, com feedbacks como este podemos aprender e melhorar a qualidade do nosso serviço. Trabalhamos muito para fornecer uma experiência excepcional para nossos hóspedes, mas é evidente que neste caso não obtivemos sucesso. Se você nos der a chance de reconquistar sua confiança, posso garantir que daremos nosso melhor para que sua estadia seja tão boa quanto a de muitos hóspedes que apreciam nosso hotel. Atenciosamente, Fabiano Reis Gerente Geral

Great Location and Property

Classificação TripAdvisor 5.0/5

892harishv Negócios - Avaliação certificada TripAdvisor

Great Location Near to Beach Lot of places to eat nearby Can access businesses nearby. Full view of the Ocean. Swiming pool also available. Did Not recieve the Invoice by Email. Hence request you to please send me the same.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Friendly Staff

Classificação TripAdvisor 4.0/5

mark_globetrotter28 Família - Avaliação certificada TripAdvisor

Friendly and helpful reception team. Adequate breakfast selection. Good location and decent walk to Gonzaga Beach. Mini mall next door with mini grocery store and small food court. About 15-minutes taxi ride to Santos Cruise Port (we stayed for 2 nights here before boarding our transatlantic cruise). Bathroom is nice with good shower pressure. Bed is too soft however. Could be better if a little firmer. Food prices in Santos are quite expensive though. Dining in Dubai is cheaper.

Great hotel! Great service!

Classificação TripAdvisor 5.0/5

amarav01 Família - Avaliação certificada TripAdvisor

The hotel is very good, the room is perfect size! I was with my wife and 2 kids (3 and 9 years old), and the room space was very good. The room was very clean, and the service is fantastic! The hotel employees are very kind and are always ready to help!

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Perfect Hotel and Staff

Classificação TripAdvisor 5.0/5

elira13 Negócios - Avaliação certificada TripAdvisor

I really loved my experience in this hotel, great location, the roons are very good, new and cleaned. The staff is amazing, helpfull and very friendly. I will return to this hotel on my next trips and I will recommend it to all travelers.

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Cristian Ynonye Gerente Geral/General Manager Novotel Santos

Could be better

Classificação TripAdvisor 3.0/5

Lourenço C Família - Avaliação certificada TripAdvisor

Hotel is new, but some signs of use is seen - scratches for example. Cleaning could be better - toilet area especially. Minibar had opened bottle, used towel was displayed in the room. Good hotel but with problems. Breakfast was full.

Dear LMalanga, Thank you for telling us about your stay at the Novotel Santos. I am sorry that your experience did not meet your expectations. Your feedback is very important so that we can improve where we have opportunities. Please rest assured that we are taking the appropriate measures to improve the problem mentioned with maintenance, cleaning and minibar to prevent future occurrence. We appreciate your sharing your concerns, and we hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luiza Araujo Deputy Manager

they tried

Classificação TripAdvisor 3.0/5

VanessaW1702 Negócios - Avaliação certificada TripAdvisor

This should be a nice hotel. They tried... they don't accomplish. It is extremelly dark besides spot light everywhere. Weird bathroom in the middle of the room... but you get used to it and all of the sudden seems to be nice to watch the TV while is having a bath. This is the room. Then, go to the room service - just sucks. One of the night they predict about 30-40 mins to delivery a beef and after 1h30 I had to call them to discover what was going on. They still didn't have a clue when my dinner would be delivered. I ordered before 9pm and it arrived around 11h20pm. And just comes as

Dear Vanessa, Thank you for taking the time to tell us about your experience at the Novotel Santos. I am sorry that your experience did not meet your expectations. At Novotel Santos, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with the room service to prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luiza Araujo Deputy Manager

Surf em Santos

Classificação TripAdvisor 4.0/5

Jaime C Família - Avaliação certificada TripAdvisor

Great weekend. Beach, sun and lots of surfing. Very professional, friendly and compatriot team. Very good accommodation. The Novotel of Santos is of congratulations. Keep it up, always looking for the best.

Dear Jaime C, Thank you for your kind comments about the accommodation at Novotel Santos. I will share with our staff. And we hope to have the opportunity to see you again very soon. Sincerely, Luiza Araujo Deputy Manager

Novotel Santos Water

Classificação TripAdvisor 4.0/5

Alessandra B Família - Avaliação certificada TripAdvisor

Hotel very full, we had to wait at least two hours for a shower because there was no hot water for the bath. in the morning, many dumps ended and were not replaced, besides there are not enough tables;

Dear Alessandra, Thank you for taking the time to tell us about your experience at the Novotel Santos. I am sorry that some of your experience did not meet your expectations; please allow me to express my apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Preto General Manager

4 nights in Santos

Classificação TripAdvisor 4.0/5

Edgar B Couples - Avaliação certificada TripAdvisor

Stayed 4 nights in Novotel Santos. Over all felt comfortable. After removing the gum cover from the mattress, we had a good sleep, even though the sound reduction from the windows was not good at all. Shower layout is stylish, but not very practical. Bath gets wet and doesn't dry because of poor air circulation. Pool area on the roof a bit small for a hotel of that size. Breakfast was good with everything we needed. Staff was nice.

Dear Edgar, Thank you for taking the time to tell us about your experience at the Novotel Santos. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Preto General Manager

Missing Item

Classificação TripAdvisor 3.0/5

aorellanamc Negócios - Avaliação certificada TripAdvisor

Call my attention that I forgot an Item (trimmer) on my last visit to this hotel and in this visit I requested for information of this Item and the response is that "no body found it". This incident does not provide me a trusted scenario for further visits.

Dear Alvar Orellana, Thank you for taking time to tell us about your stay at Novotel Santos. Your feedback is very important for us. And about your trimmer, we checked into every department and with all our staff and unfortunately it was not found. But be certain that all forgotten objects are recorded and stored in all seriousness that AccorHotels have with our guests. We hope this does not affect your confidence in us. And we hope to have the opportunity to welcome you back. Best Regards, Alexandre Preto General Manager

Location

Classificação TripAdvisor 4.0/5

flavior321 Família - Avaliação certificada TripAdvisor

The location is very good, near a lot of restaurants, shops and near the main beach in Santos. The room is very good and new. The bath is interesting because of the windows view to the room. It is a clean hotel and clean room.

Dear Flavio, Thank you very much for the great review of our hotel! We are glad that you enjoyed your stay with us. I will share your comments with all our staff. We hope to see you again very soon. Sincerely, Alexandre Preto General Manager

Only the room was good

Classificação TripAdvisor 2.0/5

Bart H Couples - Avaliação certificada TripAdvisor

Reception and service was terible, got a free drink offered but the bar was cloosed, after calling reception they promissed to send an employe but after 20 minuts we gave up. hotel was very crowded due to several footbal team who were very present in the hotel

Dear Bart, Thank you for taking the time to tell us about your experience at the Novotel Santos. I am sorry that your experience did not meet your expectations; please allow me to express my apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alexandre Preto General Manager

Refreshingly new hotel in Santos

Classificação TripAdvisor 5.0/5

Road442461 Negócios - Avaliação certificada TripAdvisor

I stayed in this hotel for 3 nights and my experience was perfect. - I’m not sure if all the staff is bilingual but the ones that attended me during check in, check out and restaurant were able to speak in English or Spanish. - Room was clean and well supplied with all basic requirements. - Location is very good…5 minute walk from the beach and close to shopping centers. Breakfast was the same everyday but it was good and well varied IMO. I didn’t try lunch or dinner at the hotel.

Dear guest, We would like to thank you for sharing your comments regarding your experience at Novotel Santos. Your feedback is very important and will be shared with our entire team. We will always work to offer excellence in our structure and services. We hope to see you soon. Regards, Alexandre Preto - General Manager

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