Sofitel Guarujá Jequitimar 5 estrelas
Classificação clientes Avis (Classificação ALL) 4.4/5 4.807 comentários
Av Marjori da Silva Prado 1100, Praia de Pernambuco
RIO DE JANEIRO - GUARUJA:
RIO DE JANEIRO - SANTOS:
SAO PAULO- GUARUJA:
CONGONHAS AIRPORT A 80 km / 49,71 milhas
DE GUARULHOS A 150 km / 93,21 milhas - Transporte pagamento
Check-in a partir das - Check out até as
A alta gastronomia internacional e nacional é oferecida em um saboroso e variado buffet preparado no Restaurante Brisa. De Segunda à Sexta das 07h00 às 10h00 e 12h30 às 15h30. Sábado, Domingo e feriados das 07h00 às 10h30 e das 13h00 às 15h30.
Tradicionalmente francês, o Restaurante Les Épices oferece um cardápio refinado e uma carta de vinhos altamente prestigiada e premiada. Das 20h00 às 23h00.
Prestigie um cardápio especializado em frutos do mar frescos com uma vista ao nível do mar no Restaurante Mar Casado. TEMPORARIAMENTE FECHADO. Consulte disponibilidade no momento de sua reserva.
Em um ambiente moderno e sofisticado, o L'Eau Vive Bar oferece momentos descontraídos e drinks elaborados com influências das altas tendências da estação. Das 9h00 às 1h00.
Os apartamentos do Sofitel Guarujá são perfeitos para atender as mais distintas necessidades. Seja por uma viagem de negócios, seja de férias com toda a família, contamos com apartamentos que oferecem todo o luxo e conforto que caracterizam a marca.
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What a disappointment!
Classificação TripAdvisor 2.0/5
jnha Avaliação certificada TripAdvisor
The hotel is operating well below the level such a hotel should feature. Sofitel is expected to be a luxury brand of Accor hotels and many yhings were terribly disappointing. Some examples: - the furniture is in bad shape - more than one hour waiting for a simple room service order (a glass of cold milk and a pot of hot water) - no towels and no water in the fitness center (otherwise well equipped) - at check-in they do not say what half-board plan means at this hotel (breakfast and lunch, which is a bit surprising when check-in is at 4pm and check-out at 12 noon... ) - at dinner (which is not included in the half-board scheme), no "à la carte" options. The guests have no choice but a three-course menu at a fixed price. - we asked for a cocktail at dinner time, but even though the bar is just a flight of stairs down, our request was flatly denied - at breakfast (buffet style, included in the half-board plan), i asked an expresso coffee, and I was told it would be charged separately. - we had only one bathrobe in our suite. We asked for a second one, it took more than one hour and a half to be delivered... - the bathroom amenities were very minimal As a conclusion, the hotel did not meet our expectations. I've stayed in Sofitel hotels in various countries and this one is clearly the worst one I've ever seen.
Excellent Location/ Very confortable rooms/ Service Irregular/ Poor maintenance
Classificação TripAdvisor 4.0/5
antonioaidar Avaliação certificada TripAdvisor
Reception desk must improve the service quality. Some atendants very poorly trained. some were very good. Improve quality as soon as possible. Had to change rooms, due to poor maitenaince. Complete Blackout in te room on the second day.
Dear Antonio, Thank you for taking the time to tell us about your experience at the Sofitel Guaruja Jequitimar. I am sorry that your experience did not meet your expectations. After receiving your evaluation, we have shared your responses and your observations regarding your stay with our team in order to prevent future occurrences. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to present my sincerest apologies for the occurrences and thank you for sharing your concerns. It is our hope that you will give us the opportunity to better serve you in the future. Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar
Classificação TripAdvisor 5.0/5
Fadi A Avaliação certificada TripAdvisor
The hotel is very well located, very clean, the stuff are very welcoming and friendly, the food is very good and the restaurants and bar quality of service is great. The swimming pool and sea services and food are very good, especially the restaurant Mar Casado
Dear Guest, We very much appreciate your evaluation regarding your stay in Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Feel Welcome! Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar
NOT A 5-STAR RESORT!
Classificação TripAdvisor 3.0/5
jhodara Família - Avaliação certificada TripAdvisor
Jequitimar is located on a very agreeable beach and its building and surroundings are quite amazing. However, there are several considerations when you think of a special highly priced 5-star resort as it is rated. First of all, my impression on the Kids' Club was less than regular comparing to other resorts alike. The place is poorly maintained and my 2-yr old granddaughter got hurt by a furniture door that hit her foot while opening it. A shame! Regarding the main buffet restaurant "Brisas", the few choices offered and the non-refined dishes are absolutely an unpleasant surprise. Although the service is good, long lines are also very annoying. The worst experience whatsoever was that my daughter and I caught a severe food poisoning on Saturday's lunch at Brisas Restaurant (1/29/22) probably for fish consumption. FYI we had all meals at the hotel and our symptoms started at the same time. Unforgiving when you choose such a high level resort! Generally speaking, the staff is very good, there's a lobby bar music entertainment in the evenings and overall cleaning is good. Unfortunately, maintenance is not being well performed as I noticed i.e. signs of oxidation in bathroom mirrors and stains on walls. In my opinion, the resort is wrongly rated as a 5-star and its very high rates are not worthy at all. Same regarding "Brisas Restaurant" that charge the equivalent to US$100 per person for a very lousy buffet. Really sorry for this unfortunate stay! Date of stay: January 2022 Trip type: Traveled with family
Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding the observations about food, I would like to clarify that we have a strict training and audit program so that food safety standards are met. However, after receiving your review, we forward your comments to our Kitchen and Nutrition teams so that they can devote themselves to the continuous improvement of our services. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar
Could’ve been great. But wasn’t.
Classificação TripAdvisor 3.0/5
jamespstanton Avaliação certificada TripAdvisor
Three night stay, traveling with a 3 month old baby. A/C didn’t function properly the first night. Informed front desk next morning. They said they would fix it. Following night was chilly, so no A/C. Third night it was hot again, A/C again didn’t work. Informed the front desk at checkout and requested some sort of compensation for their failure to fix the problem. Was told it was our responsibility to report the problem if it had not been fixed. Forgive me for being blunt, but paying R$1500/night for a hotel room, the A/C should work. Going on a trip to relax and spend time with my family shouldn’t include supervising the maintenance work of the A/C. Otherwise, the hotel is nice a bit old but still nice, food is good, staff is friendly. Could’ve been a nice trip but ended up being unpleasant.
Dear James Stanton, Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar
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