Hotel Sofitel Guarujá Jequitimar 5 estrelas

Classificação clientes Avis 4.5/5 20.157 comentários

Hotel ALLSAFE. Aprovado

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Como funciona?
+ 26 Serviços

Extras do hotel

  • O restaurante serve a famosa feijoada ao sábados, com vista para a Ilha do Mar Casado

  • Bar com happy hour em um ambiente moderno e sofisticado

  • Estacionamento com 500 vagas e manobrista no local

  • Hotel no Guarujá com piscina e pool bar com vista para a Praia de Pernambuco

  • Amplo centro de convenções interno e externo, com 6000m²

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Serviços no hotel e nas proximidades

Check-in a partir das 15h00

Check out até as 12h00

Serviços pagos

Serviços e informações práticas
  • Wi-Fi/Acesso à internet
  • Estacionamento
  • Acessibilidade para pessoas com mobilidade reduzida
  • Serviços para crianças
  • Hotel 100% não-fumante
  • Climatizado
  • DE GUARULHOS Serviços pagos
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • Check-in antecipado/Late check-out Serviços pagos
  • Lavagem a seco / Ferro de passar Serviços pagos
  • Mensageiro
Lazer e atividades
  • Piscina
  • Academia
  • Bem-estar
  • Serviços para crianças
  • Tênis
  • Praia e esportes aquáticos
  • Outras atividades esportivas
Alimentação
  • Café da manhã Serviços pagos
  • 3 Restaurante(s)
  • 2 Bar(es)
  • Serviço de quarto
Serviços de negócios
  • 26 Sala(s) de reuniões
  • Hotel de convenções
  • Centro de negócios
  • Serviço de cópia/impressão disponível

Localização do hotel

Sofitel Guarujá Jequitimar

Av Marjori da Silva Prado 1100
Praia de Pernambuco
11444000 guaruja
brasil

Tel: +551321042000

Check-in a partir das 15h00

Check out até as 12h00

  • RIO DE JANEIRO - GUARUJA : 

  • RIO DE JANEIRO - SANTOS : 

  • SAO PAULO- GUARUJA : 

  • De avião

    CONGONHAS AIRPORT A 80 km / 49,71 milhas

  • De avião

    DE GUARULHOS A 150 km / 93,21 milhas - Transporte pagamento

GPS:-23.970838, -46.187973

Nossas acomodações

Os apartamentos do Sofitel Guarujá são perfeitos para atender as mais distintas necessidades. Seja por uma viagem de negócios, seja de férias com toda a família, contamos com apartamentos que oferecem todo o luxo e conforto que caracterizam a marca.

Nossos restaurantes e bares

RESTAURANTE MAR CASADO

Tipo de culinária: Regional

Prestigie um cardápio especializado em frutos do mar frescos com uma vista ao nível do mar no Restaurante Mar Casado. TEMPORARIAMENTE FECHADO. Consulte disponibilidade no momento de sua reserva.

RESTAURANTE BRISA

Tipo de culinária: Internacional

A alta gastronomia internacional e nacional é oferecida em um saboroso e variado buffet preparado pelo chef francês Patrick Ferry no Restaurante Brisa. De Segunda à Sexta das 07h00 às 10h30 e 12h30 às 16h00. Sábado, Domingo e feriados das 07h00 às 11h00

L'EAU VIVE BAR

Em um ambiente moderno e sofisticado, o L'Eau Vive Bar oferece momentos descontraídos e drinks elaborados com influências das altas tendências da estação. Das 9h00 às 1h00.

RESTAURANTE LES ÉPICES

Tipo de culinária: Francês

Tradicionalmente francês, o Restaurante Les Épices oferece um cardápio refinado e uma carta de vinhos altamente prestigiada e premiada. Das 20h00 às 23h00.

L'EAU VIVE

L´Eau Vive Lobby Bar é um ambiente moderno e ao mesmo tempo sofisticado e elegante. Divirta-se com um Pool bar enquanto saboreia petiscos deliciosos e toma o seu drink preferido.

Foto não contratual

  • Segunda-feira
  • Terça-feira
  • Quarta-feira
  • Quinta-feira
  • Sexta-feira
  • Sábado
  • Domingo

POOL BAR

Foto não contratual

  • Segunda-feira
  • Terça-feira
  • Quarta-feira
  • Quinta-feira
  • Sexta-feira
  • Sábado
  • Domingo

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 26

  • Tamanho máximo: 3.750

  • Capacidade máxima: 5000 pessoas

  • Capacidade máxima para banquete: 40 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Sofitel Guarujá Jequitimar

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.5/5

20.157 comentários

Classificação no TripAdvisor 4.5/5

2.538 comentários

2021 Certificado de Excelência Trip Advisor
Certificado de excelência 2021

Could’ve been great. But wasn’t.

Classificação TripAdvisor 3.0/5

jamespstanton 21/08/2021 Avaliação certificada TripAdvisor

Three night stay, traveling with a 3 month old baby. A/C didn’t function properly the first night. Informed front desk next morning. They said they would fix it. Following night was chilly, so no A/C. Third night it was hot again, A/C again didn’t work. Informed the front desk at checkout and requested some sort of compensation for their failure to fix the problem. Was told it was our responsibility to report the problem if it had not been fixed. Forgive me for being blunt, but paying R$1500/night for a hotel room, the A/C should work. Going on a trip to relax and spend time with my family shouldn’t include supervising the maintenance work of the A/C. Otherwise, the hotel is nice a bit old but still nice, food is good, staff is friendly. Could’ve been a nice trip but ended up being unpleasant.

Dear James Stanton, Thank you for taking the time to tell us about your experience at the Sofitel Guarujá Jequitimar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Great resort lovely staff

Classificação TripAdvisor 5.0/5

paulwitts Family - 14/01/2020 Avaliação certificada TripAdvisor

We got married in São Paulo and took 6 guests from the UK to the Sofitel. The beach is right in front of the hotel and the breakfast and lunch buffet were superb. There was a problem with our Jacuzzi bath but the management compensated us for the loss of this facility so no problem. Very modern and clean with a large pool. Lots of kids so very family orientated so try and get a room away from the kids club if you want peace and quiet. The a la carte French restaurant was top class. Most guests are Brazilian of course and not all the staff speak English but that didn’t really matter. Would recommend

Dear Guest, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Highly disappointed

Classificação TripAdvisor 2.0/5

jl1804 Couples - 11/01/2020 Avaliação certificada TripAdvisor

Poor registration by email (exchange of email) Poor check in (no special welcome for gold customers/mistakes made) Line up for breakfast (yes we had to wait to access the restaurant) Poor material condition Poor check out

Dear Guest, Bonjour! The hotel is disappointed to hear that your experience didn't meet your expectations. Your complaints are being investigated. The team is sorry about this and the Management will act to avoid recurrences. The Softel Guaruja Jequitimar hopes your bad impressions will be reversed on next opportunity. Best regards, Márcia Miranda Hotel Manager Sofitel Guaruja Jequitimar

Very nice hotel located in a wonderful area

Classificação TripAdvisor 4.0/5

Daniel L Family - 07/11/2019 Avaliação certificada TripAdvisor

I was very happy about our stay. This is the fourth time we stay at the same hotel in a one year period. Our only complaint was regarding lunch. Our reservation was done at the accorhotels homepage as usual, and as we arrived we were very surprised that this time, different from the other three times we stayed at this place, Lunch was said that was not included! There was no detail about that in the accorhotels homepage, and I did not see anything different while doing the reservation, nor the price was that much different than what was charged before, when Lunch and Breakfast were both included.

Dear Mr. Daniel, Bonjour! We very much appreciate your evaluation regarding your stay in Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, Marcia Miranda General Manager Sofitel Guaruja Jequitimar

Are you sure it's Sofitel?

Classificação TripAdvisor 2.0/5

celson728 Family - 06/11/2019 Avaliação certificada TripAdvisor

The hotel has poor installations. We booked an expensive ocean view room, but the sink was clogged. The coffeebreak had no many options, and the lunch was bad. It's impossible that this hotel is a five stars. Me and my family had a very desapointed weekend and I'm considering to sue the hotel for refund, since it's not even close what it's advertised. Too bad, we where waiting so long to be there.

Dear Mr. Celson, Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Jequitimar Guaruja. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Márcia Miranda Gerente de Hotel / Hotel Manager Sofitel Guarujá Jequitimar

Great

Classificação TripAdvisor 4.0/5

Luciane G Family - 31/10/2019 Avaliação certificada TripAdvisor

Very clean hotel, well receptive staff, especially the bellman and valet, breakfast and lunch very well served. The option to exchange lunch from departure day to lunch from arrival day was missing. Tip: Choose rooms on higher floors.

Dear. Mrs. Luciane, We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

The pearl of São Paulo

Classificação TripAdvisor 4.0/5

Quest12292718987 Family - 19/10/2019 Avaliação certificada TripAdvisor

Always a great experience. A beautiful beach, delicius food and Confortable rooms. Its a wonderful place to stay on a couple or family trip. The Beach is amazing and the hotel too. I super recommend..

Dear Guest, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcia Miranda. Hotel Manager. Sofitel Jequitimar.

Worth it in high season

Classificação TripAdvisor 4.0/5

carloseduardot761 Family - 22/07/2019 Avaliação certificada TripAdvisor

The hotel has an excellent infrastructure, with several pools, restaurants, bars and beach service. Service and care is majestic, as Sofitel standard. Having stayed in the winter, we could not enjoy many services, because they were closed by the low movement. Breakfast is good but meals are very simple served in a limited buffet

Dear Carlos Eduardo, Bonjour! Thank you for taking your time to share your impressions about Sofitel Guaruja Jequitimar. The team is glad that you enjoyed a relaxing time at the hotel. Sofitel will be waiting for your next visit! Feel Welcome, Márcia Miranda Hotel Manager

Hospitality,comfort and good food.

Classificação TripAdvisor 5.0/5

Marina M Couples - 08/03/2019 Avaliação certificada TripAdvisor

It is very pleasant to spend a few days with you! Place of beautiful nature, comfort and hospitality! Attentive and solicitous staff. Easy access! We will come back more and more times! Thank you! To the next.

Dear Mrs. Marina, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcia Miranda. Hotel Manager. Sofitel Jequitimar.

Brazilian Paradise

Classificação TripAdvisor 5.0/5

Jean O Couples - 07/02/2019 Avaliação certificada TripAdvisor

Keep going back to this jewel. Warm welcome, room with an excelent view, clean and most important available at arrival. Impressive breakfast and lunch buffets. Pool water at perfect temperature, just the music could be improved....

Dear Mr. Jean, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guaruja Jequitimar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcia Miranda. Hotel Manager. Sofitel Guaruja Jequitimar

Nice beach resort

Classificação TripAdvisor 4.0/5

Quest12292718987 Family - 17/12/2018 Avaliação certificada TripAdvisor

The Beach is fabolous and staff Very kindly. But the hotel needs a maintenance. The blackout curtain doesnt Works. Idem the bathtub. Besides I asked for a late check-out because I'm a Silver member of LeClub Accor but the staff denied.

Dear Customer, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Guaruja Jequitimar. It is always a pleasure to receive feedback of our clients. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcia Miranda. Hotel Manager. Sofitel Guaruja Jequitimar.

Excellent Hotel, very nice location!

Classificação TripAdvisor 5.0/5

Daniel L Family - 09/12/2018 Avaliação certificada TripAdvisor

The hotel is indeed very good, with excellent services and beautiful location. The casino game at night is really nice, and the Pernambuco Beach safe and calm. There are several stores and restaurant options attached to the Hotel, at the Jequiti Mall, along with a Pão de Açucar supermarmarket, so that there is no need to travel. Nearby beachs as Enseada and Pitangueiras also offer good options for restaurants and night life.

Dear Mr. Daniel, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Excelent beach front hotel near to Sao Paulo.

Classificação TripAdvisor 5.0/5

Rubens C. V Family - 25/05/2018 Avaliação certificada TripAdvisor

Sofitel Jequitimar is a very good resort hotel (might be all inclusive or not) one hour and half from Sao Paulo. The rooms are very comfortable. It is located in a nice beach. We very often go with our grandson or granddaughter that can stay in the same room with free meals and no extras. I highly recommend it.

Dear Mr. Rubens C.V, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Excelent

Classificação TripAdvisor 5.0/5

andreluisb2018 Family - 09/02/2018 Avaliação certificada TripAdvisor

The experience was amazing! The structure's of the hotel and hospitality. The employees was so kind, and make everything to make things going well. On check in I received an upgrade of the room. It was my birthday and they send me a small cake to celebrate with my family. I loved the way that they surprised me and my Family! I desire to return real soon.

Dear Mr. Andre, We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Nice but trick

Classificação TripAdvisor 4.0/5

anafD4634SH Family - 25/01/2018 Avaliação certificada TripAdvisor

It is a nice place for a weekend escape from São Paulo city. However, kids below age 4 may not stay in the kids club without adult supervision unless you pay for a babysitter and they will be kept on the babies´room. On the other hand, if you buy an all inclusive package, kids 4 years old and older will not be included in the package, they will charge you extra fees for their lunch and dinner.

Dear Mrs. Ana, Bonjour! We very much appreciate your evaluation regarding your stay at the Sofitel Guaruja Jequitimar. It is always positive to receive feedback from our guests. I will share your comments with our team. One of the main goals of this area is the constant development. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, Márcia Miranda Manager Hotel Sofitel Guarujá Jequitimar

Vacation in family

Classificação TripAdvisor 4.0/5

tatianap564 Family - 12/01/2018 Avaliação certificada TripAdvisor

Once time again,service was terrible People not prepare to work at this hotel certainly Unfortunely nothing change last 3 years Food quite reasonable but below expected certainly Rooms take too long to be cleaned

Dear Mrs. Tatiana, Bonjour! We very much appreciate your evaluation regarding your stay at the Sofitel Guaruja Jequitimar. It is always positive to receive feedback from our guests. I will share your comments with our team. One of the main goals of this area is the constant development. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be extremely pleasant. Kind Regards, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Amazing, absolutely TOP LEVEL !

Classificação TripAdvisor 5.0/5

claudioandrec Business - 14/12/2017 Avaliação certificada TripAdvisor

This is the best property I have ever stayed in Brazil. Better than the Belmond Copacabana Palace. The service is perfect, my Prestige Suite was perfect, the employees are helpful, polite, and kind. The restaurants are great. The pool, amazing. The SPA, absolutely terrific. And the beach.... clean, not crowded, lovely. My wife and I will certainly come back. Congratulations !

Dear Mr. Claudio, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Fantastic hotel on the beach!

Classificação TripAdvisor 5.0/5

Grandma711 Family - 05/06/2017 Avaliação certificada TripAdvisor

The hotel staff from the reception desk to the restaurant workers who were outstanding to the lovely lady that cleaned the room - everyone and everything, including the food was fantastic!!!! The view of the mountains and the married ocean spot were priceless!

Dear Mr. Grandma, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Hotel Manager Sofitel Guarujá Jequitimar

Check in and Check Out - Not compatible with Sofitel - Too long in line

Classificação TripAdvisor 4.0/5

MAGIANESI Family - 14/12/2016 Avaliação certificada TripAdvisor

Excelent journey weekend. Most of the staff very helpful and happy to serve. Extraordinary Small Lunch as well as lunch and dinner. Congratulations !!! Some issues with air conditioning overall Check in and Check out too long in line which is not normally seen on Sofitel locations.

Dear Mr. Magianesi, We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

good vacation on the beach

Classificação TripAdvisor 4.0/5

Launberg Family - 12/12/2016 Avaliação certificada TripAdvisor

Excellent resort. Only problem is the noise of children in the Brisa restaurant. Suggest isolating a section of the restaurant where only adults are allowed. Also the maintenance of the corridors needs improvement such as painting and fixing scratched or loose wall panels.

Dear Mr. Launberg, We very much appreciate your comments regarding your stay at the Sofitel Jequitimar Guaruja. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Márcia Miranda Gerente de Hotel Sofitel Guarujá Jequitimar

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