Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.1/5 1,407 reviews

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Sofitel Auckland Viaduct Harbour - Image 1
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21 Viaduct Harbour Avenue, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Telephone
Fax +64 9 909 9001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,407 reviews

TripAdvisor Rating  4.5/5  3,683 reviews

great stay and event

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Reto

Great Location. But...

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Thank you for taking the time to share your experience with us. We sincerely apologize that your stay did not meet expectations due to the ongoing air conditioning issues. We completely understand how frustrating and uncomfortable this must have been, and we deeply regret the impact it had on your overall experience. That being said, we’re grateful that you found positives in your stay, particularly with our welcoming staff, excellent breakfasts, and the overall quality and location of our hotel. We truly appreciate your kind words amidst the challenges you faced. Reto Borer

fabulous staff

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Reto

Wont be going back!

TripAdvisor rating 3.0/5

Excursion20246127519 Couples - TripAdvisor review

We hear you—loud and clear. An experience that felt empty and soulless, service that didn’t meet expectations, and a “great but backward” location? That’s not the impression we wanted to leave. And yes, the AC situation was a major letdown—we won’t pretend otherwise. A discount doesn’t make up for an uncomfortable night, and we completely understand your frustration. At the end of the day, we should have done better—Accor or not. While we can’t change your experience, we truly regret that we missed the mark and appreciate your honest feedback.

Good spot

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Thank you for taking the time to share your experience with us. We sincerely apologize for not informing you in advance about the AC issue. We completely understand how frustrating it must have been to walk into a warm room after your travels, and we regret any inconvenience this caused. We are committed to ensuring a comfortable experience for all our guests. We look forward to welcoming you back on your next visit to Auckland and providing you with an even better stay. With kind regards RETO

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Other web-users rate our hotel

  • 320 reviews 9/10 Location
  • 742 reviews 5.8/10 Room
  • 782 reviews 7.6/10 Service
  • 5 reviews 3.8/10 WiFi
  • 345 reviews 3.6/10 Comfort
  • 202 reviews 8/10 Vibe
  • 189 reviews 7.9/10 Breakfast
  • 148 reviews 4.6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.