ibis Styles Luzern City Hotel 3 stars

Customer review rating 4.0/5 2,779 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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How it works?
ibis Styles Luzern City
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+ 7 Services

Hotel extras

  • An ALLSAFE-certified hotel

  • Free public transport ticket.

  • Free Lucerne guest card with discounts for cableways, museums & excursions.

  • In the middle of the city of Lucerne

  • Escape Room game in hotel (charges apply)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (nearby) Paying
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
Catering
  • Breakfast Paying
  • 1 Bar(s)
  • Snack & beverage machine Paying
Business services
  • 5 Meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Styles Luzern City

Friedenstrasse 8
6004 luzern
switzerland

Tel: +41414184848

Fax: (+41)41/4184818

Check-in from 14h00

Check out up to 12h00

  • By plane

    ZURICH AIRPORT At 66km / 41.01 miles

  • By train

    LUZERN At 1km / 0.62 miles

  • By train

    LUZERN SGV At 1.5km / 0.93 miles

GPS :47.056835, 8.311907

Our accommodation(s)

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Views: City View *

Subject to availability

  • Wireless internet in your room

Standard Room with 1 queensize bed

  • Max. number of persons: 2
  • Views: City View *

Subject to availability

  • Wireless internet in your room

Standard Room with 1 kingsize bed

  • Max. number of persons: 2
  • Views: City View *

Subject to availability

  • Wireless internet in your room

Standard room with twin beds

  • Max. number of persons: 3
  • Views: City View *

Subject to availability

  • Wireless internet in your room

Standard Room with 2 single beds and Sofa

  • Max. number of persons: 4
  • Views: City View *

Subject to availability

  • Wireless internet in your room

Our restaurants and bars

BAR

Take a moment to relax with a drink and a light snack.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 240

  • Maximum capacity: 240 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
ibis Styles Luzern City

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

2,779 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,065 reviews

Customer review rating 4.5/5

Marina Families - 16/05/2021 Confirmed reviews ALL

It was a really nice experience, the room was good, the staff at the reception extremely friendly and helpful!

Dear Marina, First of all thank you very much for your kind comments. It is always a pleasure to receive such a lovely feedback. We are pleased to see that you were extremely happy with the assistance of our staff. We would be very happy to have you staying with us again on your next visit to Lucerne. Best regards, S. Samil Benli - General Manager

Nice location & Friendly Staff

Customer review rating 4.5/5

K. Couples - 06/05/2021 Confirmed reviews ALL

There are few Accor hotels in Lucern and all of them are Ibis if I remember correctly. We chose this one because of its location and it was the decision ever. Hotel staffs were so professional and friendly, room was cozy and the breakfast (which was included) was above expectation. Would visit again if we go back to Lucern.

Dear K., With big pleasure we've seen your lovely review and your compliments to our location & staff. We also are very happy that you our breakfast buffet exceeded your expectations. We all thank you very much for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

good stay

Customer review rating 4.0/5

Anonymous Business - 27/03/2021 Confirmed reviews ALL

welcoming, friendly team, good location

Dear Guest, Thank you very much for choosing our hotels and for sharing your kind words with us. We are very happy to hear that you had a great time at our hotel and that you appreciated our great central location. We very much hope that we can welcome you again as our guests and remain until then with best regards S. Samil Benli - General Manager

Very nice location

Customer review rating 5.0/5

Marcel Business - 04/03/2021 Confirmed reviews ALL

Very nice staff

Dear Marcel, We all thank you very much for sharing your lovely review and compliments. It's a real pleasure to see that you describe our staff as very nice. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

Your home away from home

Customer review rating 5.0/5

Pasquale Couples - 21/02/2021 Confirmed reviews ALL

The hotel is well located, in downtown Luzern. Our room was very clean and luminous. The staff was friendly, welcoming and attentive. Our breakfast buffet was abundant.

Dear Pasquale G., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolette Deutschman Assistant to the General Manager

Perfect

Customer review rating 5.0/5

Stephanie M. M. B. Solo - 08/01/2021 Confirmed reviews ALL

Everything was perfect! The location, the room, the breakfast and specially the kindness of staff. I was really impressed by the service provided by Ibis Luzern. No doubt that it will be my choice of staying next time I come to Switzerland. Thank you very much.

Dear Stephanie, With big pleasure we've read your lovely comments to our staff & services. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

Nice 3 day trip

Customer review rating 5.0/5

Florian Business - 27/11/2020 Confirmed reviews ALL

Was a very nice trip, very polite staff, especially the young man in the evening, who never seemed to stop working, he appeard to be at the guests disposal from 7 p.m. to 7 a.m. I have to mention that the mattress was a bit to soft for my taste but then again it is a matter of personal preference.

Dear Florian, It's really nice to see that you loved our hotel as well as our serviced provided by our very friendly staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

Excellent location

Customer review rating 5.0/5

Anonymous Families - 19/10/2020 Confirmed reviews ALL

Excellent location, friendly staff

Dear Guest, I'm happy to hear you enjoyed your stay with us and appreciate the assistance of our staff. It's nice to hear you described them as excellent; I will pass your compliments on to them. We very much hope that we get the chance to welcome you again at the nearest future. Sincerely, S. Samil Benli - General Manager

Nice people

Customer review rating 3.5/5

Cesare Families - 04/10/2020 Confirmed reviews ALL

Very easy everything from check in to check out

Dear Cesare, A big thank from all of us for this positive rating and nice words to our staff. I am pleased you found our hotel suitable to your needs. Your recommendation is very much appreciated. I do hope we will have the opportunity to welcome you back again when next visiting Lucerne. Sincerely, S. Samil Benli - General Manager

Very well located

Customer review rating 4.0/5

Sibylle B. Business - 29/09/2020 Confirmed reviews ALL

Very friendly and helpful staff

Dear Sibylle B., It's a big pleasure to see that you describe our team as great. We very much appreciate your compliments. All our staff give their best daily to provide the best customer experience. And I am sure, your nice words will motivate them. Thanks again. We look forward to welcoming you back hopefully very soon. Sincerely, S. Samil Benli - General Manager

Friendly staff, good location, poor room

Customer review rating 3.0/5

Anonymous Couples - 17/09/2020 Confirmed reviews ALL

Smelly room ( likely the carpet), mo sense in bathroom setup .. hair conditioner in the bathtub but soap at the sink)

Dear Guest, Thank you for your review and your feedback which we appreciate. We are delighted you found our staff helpful and friendly during your stay with us. On the same time I ask for your apologies that you were not satisfied with our rooms. We hope to renew our rooms very soon and provide you a better stay by your next stay. Sincerely, S. Samil Benli - General Manager

zeer goed

Customer review rating 4.0/5

Johan Couples - 16/09/2020 Confirmed reviews ALL

fantastiche stad

Dear johan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and also our beautiful city. It's our hope to see you again very soon. Sincerely, S. Samil Benli - General Manager

Good location - basic amenities

Customer review rating 1.0/5

Rg Couples - 02/09/2020 Confirmed reviews ALL

I thought the location was fab - room was clean - pillow and bedding was so basic that it borderlined disappointing for Accor group hotel. Staff were great.

Dear RG, Thank you for taking the time to share your feedback and your compliments to our staff. While I wish you had a better experience with our bedding, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Of course, the experience you've encountered decreased the quality of your stay. Therefore I would like to offer you 2000 Points on your account which makes 40 Euros. Again, I sincerely apologize for the inconvenience caused. I hope you haven't lost the trust you've shown in our organization and you will give us an opportunity to serve you better in the future. Sincerely, S. Samil Benli - General Manager

Great and affordable place in Lucerne

TripAdvisor rating 4.0/5

et3rn4lw1nd 20/02/2020 TripAdvisor review

Great place and comfortable! The price is also affordable compare to other big hotels in Lucerne. The only problem is only the shower water temperature is not consistent, sometimes it become very very hot.

Dear et3rn4lw1nd, Thank you very much for your review and your lovely words on Tripadvisor. I am happy to see that you were satisfied with our services provided. We will check the issue with the water temperature immediately and solve this issue. Hope to welcome you very soon again. Sincerely, S. Samil Benli - General Manager

Location!

TripAdvisor rating 4.0/5

mikelN3582ZG Couples - 20/12/2019 TripAdvisor review

Nothing special about the hotel, as mentioned by many others before, it is a bit dated. But it worked just fine for us, friendly and helpful staff and everything worked. The location of the hotel is very good and most attractions are within easy walking distance. We will stay at the Ibis Styles again.

Dear mikelN3582ZG, Thank you for choosing and reviewing our hotel. I'm happy to hear you appreciated our central location also our friendly staff. We look forward to your next visit and wish you all the best for the new year. Best Regards, S. Samil Benli - General Manager

Run down and dusty

TripAdvisor rating 2.0/5

Ryan H Couples - 13/11/2019 TripAdvisor review

I booked for 3 nights in this hotel but ended up only stayed for one night. Moved to another hotel as I felt this hotel is very run down and not as shown in the photos. Amenity is too basic. No extra pillows. Felt the balcony is insecure as anyone can come over and the room is not soundproof. It is also a bit far from train station. Have some variety of breakfast but the taste is just average.

Dear Ryan H Thank you for taking the time to tell us about your experience. Please accept my sincerest apologies for any inconvenience you encountered. I do appreciate your feedback, which is most valuable to us. I hope you haven't lost the trust you've shown in our organization and you will give us an opportunity to serve you better in the future. Sincerely, S. Samil Benli - General Manager

Thin walls

TripAdvisor rating 3.0/5

723dee Solo travel - 04/09/2019 TripAdvisor review

Cons:Was unable to sleep entire trip because the walls are very thin, and you can hear people talk in Hallways and slamming doors. Pros: nice breakfast, decent location, easy access to transportation.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicolette Deutschmann

Excellent Stay, with Great Vegetarian Breakfast

TripAdvisor rating 5.0/5

deeptimangtani Family - 05/08/2019 TripAdvisor review

We requested for a nice room, and got the best one with balcony on the top floor, thanks to Vanessa from the Front Office and the Housekeeping team who quickly arranged it for us. Beds were extremely comfortable and rooms perfectly cleaned. The best thing was the breakfast which served vegetarian food separately with a lot of veg options. Great location as well, 10 to 12 minutes walk from the Luzern station Excellent value for money compared to other nearby hotels in Luzern, where stayed before. We will surely stay again !!

Dear deeptimangtani Thank you for your 5 star review which we appreciate. We are delighted you found our staff helpful and friendly during your stay with us and the provided room meet up your expectations. Thank you very much too for your Feedback to our breakfast buffet, we are happy, that you have enjoyed it. We look forward to welcoming you back when next visiting Luzern with sunny regards! Christian Roland Front Office Manager

Central location

TripAdvisor rating 4.0/5

vanhelZ1ng Friends getaway - 10/07/2019 TripAdvisor review

Lovely hotel in the centre of the city. Helpful staff, perfect clean rooms with comfy beds and a quality breakfast. On street parking for our motorcycles. Easy check in and out. Very handy for walking straight into Lucerne too.

Dear vanhelZ1ng, First of all thank you very much for your kind comments. It is always a pleasure to receive such a lovely and honest feedback. Next in order I would like to mention that our location is one of our strongest traits and we are glad it worked out for you. We would be very happy to have you staying with us again on your next visit to Lucerne. Best regards, S. Samil Benli - General Manager

A lovely hotel in Luzern

TripAdvisor rating 5.0/5

icecream105 Couples - 02/06/2019 TripAdvisor review

We had a lovely stay at this hotel in Luzern. Although it's just one night there, the hotel has kindly upgraded us to one of their largest room for celebration. Check-in was very smooth and the male staff at reception was helpful and kind. We were provided 'welcome drink' at the bar. The room was located on the highest floor with a nice balcony. We could enjoy and relax at there. The hotel was so dedicated and prepared a nice chocolate for welcoming us. We tried the breakfast at the restaurant. It offered a great variety of local cuisine. We loved the cozy environment there. One final comment is that the location of the hotel. It is near the scenic spot such as the Lowendekmal. Overall, I would recommend this hotel to travellers.

Dear icecream105, What a great pleasure and happiness for us to see your lovely words to your recent stay in our hotel. I thank you very much on behalf of my whole team for sharing your experience with us. It's also nice to see, that you enjoyed the time at the balcony and also the chocolate which my staff has organised for you. As I see your nickname, we will provide you Ice Cream next time :) We thank you very much once more and hope to welcome you very soon again in Lucerne at the hotel Ibis Styles City. Sincerely, S. Samil Benli - General Manager

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