ibis Styles Luzern City 3 stars

Customer review rating (ALL Rating) 4.1/5 947 reviews

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Description

Hotel extras

  • An ALLSAFE-certified hotel

  • Free public transport ticket.

  • Free Lucerne guest card with discounts for cableways, museums & excursions.

  • In the heart of Lucerne

  • Escape Room game in hotel (charges apply)

Our accommodation(s)

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Hotel location

ibis Styles Luzern City

Friedenstrasse 8
6004 LUZERN
Switzerland

GPS:47.056835, 8.311907

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  947 reviews

TripAdvisor Rating  3.5/5  1,144 reviews

Excellent location to enjoy Lucerne

Customer review rating 5.0/5

Urshebeisen Business - Confirmed reviews ALL

Friendly welcome upon check in, close to public transport, not far from central railway station, famous tourists spots right around the corner

Dear Urshebeisen, Thank you for your outstanding review of your stay at ibis Styles Luzern City. We are delighted to hear that you enjoyed our excellent location, friendly welcome, and convenient booking experience. Your positive comments about our team, especially the helpful lady on Sunday during check-out, are greatly appreciated. We look forward to welcoming you back for another exceptional stay. Best regards, Erton Roci - Assistant General Manager

Everything was super smooth

Customer review rating 4.5/5

Perfect F. G. Families - Confirmed reviews ALL

Went with family with 2 kids. Hotel rooms were clean, made up every day. Stayed there for 3 nights and have nothing negative to talk about. Breakfast could have some hot options. Like omlette Or some other hot items. Most if the breakfast was cold. Other than that nothing to say. Excellent location. 5 mins walk from the happening places in luzern.

Dear Guest, Thank you for your fantastic review of your stay at ibis Styles Luzern City. We are delighted to hear that you and your family had a smooth and enjoyable experience with us. We appreciate your feedback on the cleanliness and daily upkeep of the rooms, as well as our convenient location. Your suggestion regarding the addition of hot breakfast options is noted, and we will consider it for future improvements. We look forward to welcoming you back for another excellent stay. Best regards, Erton Roci - Assistant General Manager

Terrible check-in

Customer review rating 2.0/5

Fiorella Couples - Confirmed reviews ALL

It took 40 min to check in, and they even wanted to charge the city tax again. We stood there and lost so much time because they did not even know if the check in was as donde or not. The rest was ok. Room was clean. No breakfast for us. Cafes in the city looked way better

Dear Fiorella, We're sorry for the inconvenience during check-in and appreciate your patience. We'll address this to ensure smoother experiences. It's great to hear your room was clean and you found the staff helpful. Your feedback about electrical outlets is noted for future improvements. We hope to welcome you back for a better stay. Best regards, Erton Roci - Assistant General Manager

Well Located and Excellent Staff

Customer review rating 5.0/5

Pramod Families - Confirmed reviews ALL

Location is Excellent, just inside the main area. Staff’s are Excellent, Barbara was very helpful. Would love to stay here again.

Dear Pramod, Thank you for taking the time to share your feedback following your recent stay at ibis Styles Luzern City. We're thrilled to hear that you had a fantastic experience and found our hotel to be well-located with excellent staff. It's wonderful to know that Barbara provided you with exceptional service and assistance during your stay. We will make sure to pass on your kind words to her and the rest of our team. We're delighted that you would love to stay with us again, and we look forward to welcoming you back for another enjoyable stay in the future. Best regards, Erton Roci - Assistant General Manager

Customer review rating 3.0/5

Angela B. Families - Confirmed reviews ALL

The hotel is really well located. The welcome was excellent and the staff member who welcomed us was not only extrenely friendly but also very helpful in giving us information and maps. We were also given free travel passes for our stay in Luzern which was very welcomed. The hotel itself is a bit tired. Our rooms were next to each other which was great as we were travelling with older children. The balcony's are a good addtion but are filthy and would look significantly better if they were just given a good power hose and sweep. Our room was not cleaned very well on the second day, the floor wasn't swept etc, but it was on the third morning. Perhaps this is policy for slightly longer stays. Breakfast was fine, but there was little understanding of allergies ( my son has a diary allergy). This is understandable but not expected from an IBIS. We brought food with us for him and there was soya milk so it didn't impact our stay too much. The check out was haphazard at best, the lady on checkout was outside smoking when we wanted to check out, we had actually aleady paid so it was fine to just leave our keys but we were surprised that she was so relaxed about it all and didn't even check that we had paid everything. The communcal areas are fine but again tired, the hallway carpet had not been hoovered for days and there were lots of marks on the walls. Again it jsut needs a little freshen up.

Dear Angela B, Thank you for sharing your recent experience at ibis Styles Luzern City. We're glad you found our location convenient and our staff welcoming. We apologize for any cleanliness issues you encountered. Your feedback is valuable, and we'll address these concerns promptly. We appreciate your loyalty and hope to welcome you back for a better stay. Best regards, Erton Roci - Assistant General Manager

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Other web-users rate our hotel

  • 881 reviews 9.4/10 Location
  • 1,054 reviews 5.1/10 Room
  • 745 reviews 8.5/10 Service
  • 10 reviews 8.5/10 WiFi
  • 550 reviews 4.6/10 Comfort
  • 514 reviews 8.3/10 Breakfast
  • 404 reviews 4.4/10 Cleanliness
  • 217 reviews 3.2/10 Vibe

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