ibis Styles Luzern City Hotel 3 stars

Customer review rating 4.0/5 2,699 reviews

ALLSAFE approved hotel

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Room 1

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ibis Styles Luzern City
See on a map
+ 16 Services

Hotel extras

  • An ALLSAFE-certified hotel

  • Free public transport ticket.

  • Free Lucerne guest card with discounts for cableways, museums & excursions.

  • In the middle of the city of Lucerne

  • Escape Room game in hotel (charges apply)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Public indoor parking (Nearby)Paying
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Snack & beverage machinePaying
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Styles Luzern City

Friedenstrasse 8
6004 luzern
switzerland

Tel: +41414184848

Fax: (+41)41/4184818

Check-in from 14h00

Check out up to 12h00

  • By plane

    ZURICH AIRPORT At 66km / 41.01 miles

  • By train

    LUZERN At 1km / 0.62 miles

  • By train

    LUZERN SGV At 1.5km / 0.93 miles

GPS :47.056835, 8.311907

Our accommodation(s)

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Views: City View *

* Subject to availability

  • Wireless internet in your room

Standard Room with 1 queensize bed

  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room

Standard Room with 1 kingsize bed

  • Max. number of persons: 2
  • Views: City View *

* Subject to availability

  • Wireless internet in your room

Standard room with twin beds

  • Max. number of persons: 3
  • Views: City View *

* Subject to availability

  • Wireless internet in your room

Standard Room with 2 single beds and Sofa

  • Max. number of persons: 4
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
Rooms

Our restaurants and bars

BAR

Non contractual photo

Take a moment to relax with a drink and a light snack.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 240

  • Maximum capacity: 240 people

Find out more

Our guest reviews for
ibis Styles Luzern City

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

2,699 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,058 reviews

Your home away from home

Customer review rating 5.0/5

Pasquale Couples - 21/02/2021 Confirmed reviews ALL

The hotel is well located, in downtown Luzern. Our room was very clean and luminous. The staff was friendly, welcoming and attentive. Our breakfast buffet was abundant.

Dear Pasquale G., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolette Deutschman Assistant to the General Manager

Perfect

Customer review rating 5.0/5

Stephanie M. M. B. Solo - 08/01/2021 Confirmed reviews ALL

Everything was perfect! The location, the room, the breakfast and specially the kindness of staff. I was really impressed by the service provided by Ibis Luzern. No doubt that it will be my choice of staying next time I come to Switzerland. Thank you very much.

Dear Stephanie, With big pleasure we've read your lovely comments to our staff & services. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

Nice 3 day trip

Customer review rating 5.0/5

Florian Business - 27/11/2020 Confirmed reviews ALL

Was a very nice trip, very polite staff, especially the young man in the evening, who never seemed to stop working, he appeard to be at the guests disposal from 7 p.m. to 7 a.m. I have to mention that the mattress was a bit to soft for my taste but then again it is a matter of personal preference.

Dear Florian, It's really nice to see that you loved our hotel as well as our serviced provided by our very friendly staff. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

Excellent location

Customer review rating 5.0/5

Anonymous Families - 19/10/2020 Confirmed reviews ALL

Excellent location, friendly staff

Dear Guest, I'm happy to hear you enjoyed your stay with us and appreciate the assistance of our staff. It's nice to hear you described them as excellent; I will pass your compliments on to them. We very much hope that we get the chance to welcome you again at the nearest future. Sincerely, S. Samil Benli - General Manager

Nice people

Customer review rating 3.5/5

Cesare Families - 04/10/2020 Confirmed reviews ALL

Very easy everything from check in to check out

Dear Cesare, A big thank from all of us for this positive rating and nice words to our staff. I am pleased you found our hotel suitable to your needs. Your recommendation is very much appreciated. I do hope we will have the opportunity to welcome you back again when next visiting Lucerne. Sincerely, S. Samil Benli - General Manager

Very well located

Customer review rating 4.0/5

Sibylle B. Business - 29/09/2020 Confirmed reviews ALL

Very friendly and helpful staff

Dear Sibylle B., It's a big pleasure to see that you describe our team as great. We very much appreciate your compliments. All our staff give their best daily to provide the best customer experience. And I am sure, your nice words will motivate them. Thanks again. We look forward to welcoming you back hopefully very soon. Sincerely, S. Samil Benli - General Manager

Friendly staff, good location, poor room

Customer review rating 3.0/5

Anonymous Couples - 17/09/2020 Confirmed reviews ALL

Smelly room ( likely the carpet), mo sense in bathroom setup .. hair conditioner in the bathtub but soap at the sink)

Dear Guest, Thank you for your review and your feedback which we appreciate. We are delighted you found our staff helpful and friendly during your stay with us. On the same time I ask for your apologies that you were not satisfied with our rooms. We hope to renew our rooms very soon and provide you a better stay by your next stay. Sincerely, S. Samil Benli - General Manager

zeer goed

Customer review rating 4.0/5

Johan Couples - 16/09/2020 Confirmed reviews ALL

fantastiche stad

Dear johan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and also our beautiful city. It's our hope to see you again very soon. Sincerely, S. Samil Benli - General Manager

Good location - basic amenities

Customer review rating 1.0/5

Rg Couples - 02/09/2020 Confirmed reviews ALL

I thought the location was fab - room was clean - pillow and bedding was so basic that it borderlined disappointing for Accor group hotel. Staff were great.

Dear RG, Thank you for taking the time to share your feedback and your compliments to our staff. While I wish you had a better experience with our bedding, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Of course, the experience you've encountered decreased the quality of your stay. Therefore I would like to offer you 2000 Points on your account which makes 40 Euros. Again, I sincerely apologize for the inconvenience caused. I hope you haven't lost the trust you've shown in our organization and you will give us an opportunity to serve you better in the future. Sincerely, S. Samil Benli - General Manager

Thanks all of team members

Customer review rating 5.0/5

Ken J. Business - 30/08/2020 Confirmed reviews ALL

As we well know the social condition with COVID-19 You are keeping as usual as you can for preparing for me with your kind hospitality. Any way I want to say "Thanks" for all your team with my good stay at this time.

Dear ken J., Thank you very much for your beautiful review! It is a real pleasure to know that you have enjoyed your stay with us, and also our friendly staff! We work harder everyday to make everyone feel home and comfortable. We hope to see you soon again very soon. Regards, S. Samil Benli - General Manager

Convenient location very helpful and kind staff

Customer review rating 4.0/5

Patrick H. Couples - 30/08/2020 Confirmed reviews ALL

Rooms at the Ibis Styles Luzern were not spectacular, but the service of the staff was superb. Breakfast was plentyful.

Dear Patrick H., Thank you for your lovely review which we much appreciate. We are delighted you found our staff helpful and friendly during your stay with us and for the services we offered you. We look forward to welcoming you back when next visiting Best Regards, S. Samil Benli - General Manager

Decent location, nothing extra

Customer review rating 3.5/5

Vivek Families - 25/08/2020 Confirmed reviews ALL

Easy checkin. Room was well prepared. Limited amenities, lighting of the room poor, bathroom lights not sufficient. Window shade hooks broken at places. Very limited options for a family room like only 2 cloth hangers, only 1 extra pillow, no instant coffee pouch but tea was available. Breakfast options limited but par for the course

Dear Vivek, Many thanks for reviewing our hotel positively and also for sharing your feedback. I am happy to see that you had in general a good stay. If something should be not ok in our rooms, we invite our guests to contact our team. I am sure they will be more than happy to help you. We look forward welcoming you very soon again and wish you a lovely day. Sincerely, S. Samil Benli - General Manager

OK

Customer review rating 3.5/5

Anonymous Business - 17/08/2020 Confirmed reviews ALL

Comfortable room. Annoying to be woken by loud child in room above.

Dear Guest, Thank you for taking the time to share your feedback. Please apologize for the noise issue from the room upstairs. We have also well noted the other issues you've mentioned. We hope to welcome you back to our hotel very soon! Sincerely, S. Samil Benli - General Manager

right solution at a decent rate

Customer review rating 3.5/5

Anonymous Business - 09/08/2020 Confirmed reviews ALL

I was in Lucern for business. Being register to Accor I looked for a good value for money solution. Room was clean, quiet and the breakfast fair enough.

Dear Mr. B., We thank you very much for your lovely comments regarding your stay at the ibis Styles Luzern City. It's very nice to see that we could cover your expectations with our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Samil Benli - General Manager

well located

Customer review rating 3.0/5

Sylvain Families - 06/08/2020 Confirmed reviews ALL

Good location, very nice staff. Furniture poor, room design and lighting poor, breakfast not at the same level ( diversity of food) than other Ibis Styles in Switzerland.

Dear Sylvain, We thank you very much for your kind words to our staff and our location. Also thank you for your feedback which is very valuable for us to improve the quality of our services. Please accept my apologies. We will kindly check again our buffet and will make the necessary improvements. It's our hope to welcome you back to our hotel very soon and provide you a better service than this one. Sincerely, S. Samil Benli - General Manager

Good central location

Customer review rating 4.0/5

Roddy Couples - 04/08/2020 Confirmed reviews ALL

Short 2 day stay in a well located central hotel. Parking was a bit of a challenge but hotel was helpful in identifying locations. Covid 19 is impacting all hotel operations and here was no different but it didn't detract from an enjoyable stay.

Dear Roddy, Thank you for the great review of our hotel! I am very happy to see that you had an enjoyable and safe stay in our hotel. I hope you could also visit many beautiful places in our city. As there are still lots of places to discover, we look forward to your next visit. Sincerely, S. Samil Benli - General Manager

Well located

Customer review rating 2.5/5

Abs Families - 01/08/2020 Confirmed reviews ALL

The rooms are small, the bad was small and the bathroom is okay. The only advantage is the location of the hotel

Dear ABS, Thank you very much for staying with us and for sharing your feedback with us. I am very sorry to hear that you were a bit disappointed with the size of our rooms. I hope you've enjoyed the location of our hotel as well as our beautiful city. If you plan to visit Lucerne again, we will be pleased to welcome you in a bigger room. With my best regards S. Samil Benli - General Manager
Customer review rating 3.0/5

Sheldon M. Couples - 29/07/2020 Confirmed reviews ALL

The room was not fully renovated like the pictures and the breakfast had a poor choice. I went to Ibis style Basel and it was amazing but the ibis styles Luzern was disappointing.

Dear Sheldon M., Thank you for taking the time to tell us about your experience at the ibis Styles Luzern City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please note, that we will look into our buffet and see if we can make any improvements. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S. Samil Benli - General Manager

Not to a 3 stars hotel

Customer review rating 1.5/5

Herve Families - 29/07/2020 Confirmed reviews ALL

The room was of a good size and the staff somewhat helpful, but the cleanliness was questionable. The breakfast was a disaster, with a few pastries and cereals only, when there where any....

Dear Herve, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S. Samil Benli - General Manager

Good location. clean rooms & clean hotel over-all

Customer review rating 5.0/5

H. A. Couples - 18/07/2020 Confirmed reviews ALL

The room we got was huge for a hotel which is so close to the city center ---a good value for money. Hotel staff are accommodating and made our check-in & check-out hassle-free.

Dear Mr. A., We very much appreciate your comments regarding your stay at the ibis Styles Luzern City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christian Roland Front Office Manager

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