Sofitel Kunming Hotel

Customer review rating 4.6/5 2,660 reviews

ALLSAFE approved hotel

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Sofitel Kunming
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+ 26 Services

Hotel extras

  • Stay at the tallest hotel in Kunming

  • Pamper yourself in our luxurious spa

  • Dine with views across Kunming

  • The tallest buffet restaurant in Kunming

  • Only one hotel has the helipad

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Kunming

777 South Huan Cheng Road
Xishan District
650034 kunming
china

Tel: +8687168639888

Fax: (+86)871/68639777

Check-in from 14h00

Check out up to 12h00

  • BUS STATION :  Line 73/89/91 YanJiaDi

  • By plane

    KUNMING CHANGSHUI At 32km / 19.88 miles

  • By train

    KUNMING RAILWAY At 3km / 1.86 miles

GPS :25.0223790816, 102.7014398258

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 3 Restaurants
  • 2 Bars
  • Breakfast
    • Buffet
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 8 Meeting rooms
  • Business Center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 381 rooms
    • One room for people with reduced mobility
    • No family room
    • No connecting room
    • 260 non-smoking rooms
    • 50 floors
  • Languages spoken at the hotel
    • Chinese Mandarin
    • English
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Private indoor parking
    • On site
    • 400 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
  • Private outdoor parking
    • On site
    • 15 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
Well-being
  • Indoor heated pool
    • Covered
    • On site
  • SOFITEL FITNESS
    • On site
Boutiques/shopping
  • Hairdresser/barber
Family
  • Services for children
    • Board games available

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 782

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 340 people

Find out more

Our guest reviews for
Sofitel Kunming

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

2,660 reviews

TripAdvisor Rating 5.0/5

1,897 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Fatastic customer services and attention to details

Customer review rating 4.5/5

Qi C. Business - 16/10/2021 Confirmed reviews ALL

Due to a recent international conference, there have been some temporary changes in hotel services - access to parking & gym, dinning options, Covid 19 tests, and security checks in-out of the hotel. However, despite many last minutes changes, the front desk managers and staffs kept me well informed and made every attempt to endure there was minimum impact on my daily routines.

Dear Mr. c., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Kunming. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you always have pleasant stay with us. Sincerely, Emmy CHENG Quality & Guest Experience Manager Sofitel Kunming

Well location good stay and the perfect concierge team!

Customer review rating 5.0/5

Aiden Solo - 08/09/2021 Confirmed reviews ALL

the sofitel kunming with the great location , restaurant, foods and amazing serives! the concierge and the lounge staff could recognize the loyalty member when you check in, home away from home! It’s my 30th time to stay with Sofitel this year.,I would like to express my gratitude towards the club lounge team and concierge leader Mr.James (DingDing) and guest relationship manager Miss.Emmy,They keep the high standard of service.

尊敬的Aiden先生: Bonjour! 非常感谢您对昆明索菲特大酒店一如既往的支持与认可。听到您此次入住愉快,并对我们酒店餐饮,礼宾及酒廊服务工作表示满意,我们十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 同时,也非常感谢您愿意与我交流分享,并在有需要的时候联系我。再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Emmy CHENG 程静 Quality & Guest Experience Manager 质量及宾客体验经理 Sofitel Kunming 昆明索菲特大酒店

Good Stay

Customer review rating 5.0/5

Yan S. Couples - 22/08/2021 Confirmed reviews ALL

Great Experience. The Lounge service is excellet

尊敬的Sun先生: Bonjour! 感谢惠赐有关下榻昆明索菲特大酒店的宝贵意见。听到您对我们酒店服务工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Emmy CHENG 程静 Quality & Guest Experience Manager 质量及宾客体验经理 Sofitel Kunming 昆明索菲特大酒店

Very good stay!

Customer review rating 4.5/5

Sonya T. Solo - 17/08/2021 Confirmed reviews ALL

Everything was terrific: the room, the ambience and the service... However very pity I didn’t make a reservation in advance for dinner at the restaurant, so I had to order a room delivery, one star minus on the food quality. It was a Chinese noodle but tasted like nothing. The price of the noodles were ridiculously expensive though, hope the hotel could improve on that.

尊敬的Sonya Tian女士: Bonjour! 感谢惠赐有关下榻昆明索菲特大酒店的宝贵意见。听到您对我们酒店客房及服务工作的肯定,十分开心。 您的反馈我已与我们的团队进行了分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 同时,对于您提及的客房点餐的品质及价格,我也已经分享给餐饮团队,对于客房点餐的菜品我们会进行细致的检查。给您带来的不便我们向您表示诚挚的歉意! 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会比前一次更加愉快。 谨启 Emmy CHENG 程静 Quality & Guest Experience Manager 质量及宾客体验经理 Sofitel Kunming 昆明索菲特大酒店

First Time Stay in Kunming

Customer review rating 4.5/5

El D. Couples - 10/08/2021 Confirmed reviews ALL

It has been a great stay in your Sofitel Property in Kunming .But the most impressive was the staff especially the Concierge James who did the extra miles in term of arrangements ,visits ,excursion .He made our stay from an ordinary Sofitel Stay become an extraordinary stay .definitely the type of concierge who wish to have in your stay anywhere in the world .

Dear Mr. El D., Bonjour! Greetings from Kunming. We sincerely appreciate your wonderful comments following your recent stay with us at the Sofitel Kunming. We receive so many positive reviews, especially pertaining to the high service levels demonstrated by our dedicated Ambassadors. I will personally ensure that your message is shared with Mr. James in Concierge. We look forward to welcoming you back soon! Best Regards & Merci! Emmy CHENG Quality & Guest Experience Manager Sofitel Kunming

Excellent stay

Customer review rating 5.0/5

Lei Families - 06/06/2021 Confirmed reviews ALL

It was an amazing stay. Nice location, brand-new facilities, well-maintained room and comfortable lounge... It would be perfect if the front desk had acted warm and helpful.

Dear Mr. L., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Kunming. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Emmy CHENG Quality & Guest Experience Manager Sofitel Kunming

Good stay

Customer review rating 4.5/5

M. H. Couples - 28/05/2021 Confirmed reviews ALL

Overall pleasant

Dear Mr. H., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Kunming. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At meanwhile, for the App using that you mentioned, we deeply apologized for the inconvenience. I have reported to Accor App center for further assistance . Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Emmy CHENG 程静 Quality & Guest Experience Manager 质量及宾客体验经理 Sofitel Kunming 昆明索菲特大酒店

Poor stay

Customer review rating 2.0/5

L. Business - 22/05/2021 Confirmed reviews ALL

Room are poor maintain. Lighting is Too dark. Air conditioning is bad.

Dear Mr. L., Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Kunming. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emmy CHENG Quality & Guest Experience Manager Sofitel Kunming

Well located. Hospitality staff.

Customer review rating 5.0/5

D. Business - 21/05/2021 Confirmed reviews ALL

Perfect

尊敬的杜女士: Bonjour! 感谢惠赐有关下榻昆明索菲特大酒店的宝贵意见。听到您对我们酒店位置及服务工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Emmy CHENG 程静 Quality & Guest Experience Manager 质量及宾客体验经理 Sofitel Kunming 昆明索菲特大酒店

superb customer services

Customer review rating 4.5/5

Qi C. Business - 19/05/2021 Confirmed reviews ALL

All staffs are very friendlier and courteous. Special word of appreciation goes to Ruby and her team at the executive lounge - Alice, Katie, and Naomi, for their fabulous services and attention to the details.

Dear Mr. c., Bonjour! Warm greetings from Sofitel Kunming! Thank you very much for taking the time to share your great comments with us. I am very glad to hear that you enjoyed your time with us. It is encouraging to read your positive impressions about our staff, especially for the Club Millesime team. I believe it will serve as strong motivation for them to continue providing our guests with personalized and exceptional service. I have shared your comments with our team, I am sure that it will serve as an encouragement to all of our staff at the same way. For the hot food temperature, quality and presentation in Kwee Zeen and Club Millesime, we have shared the comments with whole Chef team and to improve the total food variety and quality. Thank you again for sharing your experience, and we hope you will have enjoyable stay with us in the future. Best Regards & Merci! Emmy CHENG Quality & Guest Experience Manager Sofitel Kunming

nice location, close to the city center

Customer review rating 4.5/5

O. B. L. Solo - 08/04/2021 Confirmed reviews ALL

it's near to the city center, so it is easy to reach out for shops and hotel views are nice.

Dear Mr. O. boon l., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Kunming. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy CHENG Guest Experience Manager Sofitel Kunming

generally good

Customer review rating 4.0/5

Jack N. Couples - 07/04/2021 Confirmed reviews ALL

The bathing facilities were generally very good in my standards. I really liked where the tub was installed next to the window, viewing the Kunming skylines while I was in it. However, the bed generates a little noise when I and my partner were on it. Hope that this could fix next time I come. In addition, the TV lacks entertainments, also I couldn't find a way to project my phone on the TV. Although i loved the welcome part the TV projects when I first came into the room.

Dear Mr. Zi Jie N., We very much appreciate your comments regarding your stay at the Sofitel Kunming. It is always a pleasure to receive positive feedback. I was shared your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the noise matter you pointed, I was shared with our team. We will find a effective solution to fix and improve it. I do apologize for your inconvenience. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Emmy CHENG Guest Experience Manager Sofitel Kunming

Great stay

Customer review rating 5.0/5

Nicolas Friends - 04/04/2021 Confirmed reviews ALL

Amazing hotel! Very nice welcome

Dear Mr. B., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Kunming. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy CHENG Guest Experience Manager Sofitel Kunming

Below my Expectation for not really friendly design.

TripAdvisor rating 3.0/5

Worldtravel-Derek Business - 03/04/2021 TripAdvisor review

I really appreciate the ladies in reservation department. They are very patient for my frequent calling for more room bookings. Very efficient to call me check my request when I first time reserve which is one week ago. Then I call for other room booking (my colleague ) from IHG members. They are good. However, when checked in, Its different! Staff doesn't matter where I checked in (front desk or executive lounge, after 2:30pm). Only replied : up to you! Then room didn't match my request which they called one week before. It is a suite but there is no extra outlet on desk for my phone or laptop. The living room is bigger then bed room which I have to leave every thing in living room. Very strange design they put luggage stage right next to the entrance door. That means I have to walk to entrance every time I need to reach my luggage. Also If I have guests come, the first thing he saw will be my opened luggage. Also there is no light on the luggage stall. The lighting in the room is dark, makes carpet looked very dirty. The shower space is much tight and they reserve much more space to a seldom use bath tub. So i have to leave all dirty shirts in living room on the sofa. I have to walk back and forth for my stuff from luggage. I have to charge my laptop and two phones in 3 different place. The design is poor! The breakfast food table walked like 1 mile long. Walking in this sofitel is normal. Compared to Guangzhou Sunrich Sofitel, this Kunming one is far far behind! In the evening before I check out, hotel call to offer me a new "better condition room". I rejected. Need to organize everything and reopen, it is waste of time. Luckly, I didn't stay in hotel whole day time during my stay. Only go back for sleeping! Highly recommend Kunming sofitel send staff to visit Guangzhou Sofite. At least to learn face to guest when they are talking. Ignoring is not good feeling to customer.

Dear Worldtravel-Derek, Bonjour! Warm greetings from Sofitel Kunming. Thank you very much for taking your time to share your constructive reviews on TripAdvisor! I am very sorry to hear that your experience did not meet your expectations at this time during your stay with us, I sincerely apologize for this. Dear Worldtravel-Derek, I can fully understand your disappointed. Hotel service and room's condition are the most important for guest stay. From your helpful feedback, we will know how we can better improve ourselves and prevent future occurrence. As a Guest Experience Manager, again deeply apologize for this very inconvenient issue and I'm fully confident in my team right now. I will be great also to get your next stay details. Please fell free to send it to h8529-gm3@sofitel.com. Thank you again for sharing your comment and we’re really looking forward to welcome you again and make your next stay Magnifique . Kind Regards, Emmy CHENG Guest Experience Manager Sofitel Kunming

Great Experience

TripAdvisor rating 5.0/5

YuboooG 22/01/2021 TripAdvisor review

The facilities are overall good. Me and my friend unluckily experienced the pool&gym maintenance; other basic instruments are OK. The most memorable is the excellent quality of their service, staffs are so caring and friendly. Especially the girl named Cyan Pu is a true angel of this hotel. The pickiest person in this world won't have a problem with her service. Her professionalism, cordiality, and kindness make her the best staff I have ever met in all Accor hotels. Five-star recommendation for this hotel mainly because of the service from staff Cyan Pu.

Dear YuboooG, Bonjour! Greetings from Kunming. We sincerely appreciate your wonderful comments following your recent stay with us at the Sofitel Kunming. We receive so many positive reviews, especially pertaining to the high service levels demonstrated by our dedicated Ambassadors. I will personally ensure that your message is shared with Ms. Cyan PU in Front Desk. We look forward to welcoming you back soon! Best Regards & Merci! Emmy CHENG Guest Experience Manager Sofitel Kunming

Good Service and Friendly Staffs

TripAdvisor rating 4.0/5

sleeplessHTravel Business - 22/07/2020 TripAdvisor review

Staying for business travel, I found the hotel location extremely convenient to the downtown and the lake resort area. With public transportation nearby, one can easily access to the Kunming airport and Kunming Railway station, where daily high speed trains are available to Dali and Lijiang. Front desk check-in staffs are very efficient, friendly and helpful; and not enough of Thank You can be said to the staff members working on 49th floor during breakfast and at the Executive Lounge. For you lucky few, the view during an after-rain sunset from 48th floor is stunning. There is a room for improvement in terms of hot food variety, quality and presentation in the Executive Lounge on 48th floor. And sometime it can very loud at the lounge with kids running around.

Dear Martin Jeffrey W, Bonjour! Warm greetings from Sofitel Kunming! Thank you very much for taking the time to share your great comments with us. I am very glad to hear that you enjoyed your time with us during your stay. It is encouraging to read your positive impressions about our staff from Front desk and Club Millesime. I believe it will serve as strong motivation for them to continue providing our guests with personalized and exceptional service. I will share your comments with our team, I am sure that it will serve as an encouragement to all of our staff at the same way. For the hot food variety, quality and presentation in the Club Millesime, we will share the comments with Chef team and to improve the total food variety and quality. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Emmy CHENG Guest Experience Manager Sofitel Kunming

Ecellent overall

TripAdvisor rating 5.0/5

schenkellongschamps 26/01/2020 TripAdvisor review

We appreciated the special attetion received from the manager of the Club, Mr. Ilgiz and of course the fact that we were upgraded to a suit. This all confirmed the excellent experiences we have had with Sofitel.

Dear GUEST, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Kunming. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thierry Douet General Manager Area General Manager

French chic in the centre of Yunnan

TripAdvisor rating 5.0/5

liaket Solo travel - 18/01/2020 TripAdvisor review

Modern, high building which dominate with some others skyscrapers in city. I was lucky to have my room at 36th floor and had dreamy view over the city both in day and night lights. Room was just excellent with great amenities and huge king sized bed with choice of pillows and great linen. Bathroom with bathtub near to big window to enjoy view of the city even tacking bath. Special reword to breakfast: first it is restaurant itself on the 49th floor with so incredible view, and second, choice of meal and great quality of it. I was really very much impressed. Felt pity that was not able to have second breakfast due to my early leave. Very friendly and attentive stuff. I would be happy to stay there one more time once I'm back in Kunming.

Dear liaket, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Kunming. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy CHENG Guest Experience Manager Sofitel Kunming

Excellent Club

TripAdvisor rating 5.0/5

leongjames Business - 12/01/2020 TripAdvisor review

Excellent experience with clubhouse facilities and good evening cocktails selection. The turndown service was excellent with a given gold-package of local traditional pu-er was very welcoming and pleasant every nights. I have been to many hotels' executive floors clubhouse and this hotel offer the best of all that I ever experienced. Thanks for the great experience!

Dear leongjames, Bonjour! Greetings from Kunming. We sincerely appreciate your wonderful comments following your recent stay with us at the Sofitel Kunming. We receive so many positive reviews, especially pertaining to the high service levels demonstrated by our Club and Housekeeping Ambassadors. I will personally ensure that your message is share with the entire departments and we hope you can come back again and we are confident that you will have a perfect experience upon your next visit. Sincerely, Emmy CHENG Guest Experience Manager Sofitel Kunming

Nice Hotel in Great Location

TripAdvisor rating 5.0/5

sonnyc85 Friends getaway - 14/11/2019 TripAdvisor review

Nice hotel with very friendly staff - especially the check in desk and Concierge. The Check-in staff were very pleasant and helpful and made the checking in process easy. A special mention also to Concierge - Jay Yang and his team. They were always ready to assist in all matters. Their "professionalism" is really admirable.

Dear sonnyc85, Bonjour Sofitel Kunming entire team would like to express their sincere gratitude for your kind feedback. We are glad to know that you have spent an enjoyable holiday. With pleasure, I shall transmit your appreciation to all those named in your comments. We are waiting for your next visit soon. Sincerely, Mariam Abdulrahman Guest Relations Manager

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