Sofitel Kunming 5 stars

Customer review rating (ALL Rating) 4.6/5 537 reviews

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Description

Hotel extras

  • Stay at the tallest hotel in Kunming

  • Pamper yourself in our luxurious spa

  • Dine with views across Kunming

  • The tallest buffet restaurant in Kunming

  • Only one hotel has the helipad

Our accommodation(s)

Hotel location

Sofitel Kunming

777 South Huan Cheng Road, Xishan District
650034 KUNMING
China

GPS:25.0223790816, 102.7014398258

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  537 reviews

TripAdvisor Rating  4.9/5  5,273 reviews

Customer review rating 3.0/5

Alessandro D. P. Couples - Confirmed reviews ALL

The hotel rooms and public spaces need to be renovated. The furniture looks old and damaged. The concierge employees and some at the reception do not speak a good English.

Dear Mr. D. P., Bonjour! Thank you for sharing your valuable feedback regarding your recent stay with us. We sincerely apologize that the condition of our furniture and the language barriers you encountered fell short of your expectations. Please be assured that your comments have been shared with our management team for immediate attention and consideration in our ongoing renovation plans. At Sofitel, we strive to blend French elegance with local charm, and we truly regret that these aspects impacted your experience. While we take pride in our signature offerings such as the panoramic city views from our 49th-floor restaurant and the comfort of our MyBed bedding, we recognize the importance of consistent excellence across all touchpoints. It would be our pleasure to welcome you back once enhancements have been made, and to offer you a stay that truly reflects the quality and warmth Sofitel Kunming aims to deliver. Warm regards, Emmy CHENG Quality and Guest Experience Manager Sofitel Kunming

Customer review rating 5.0/5

Keane T. Couples - Confirmed reviews ALL

Love the view from the room. Nice size and great breakfasts spread

Customer review rating 5.0/5

Siew L. T. Friends - Confirmed reviews ALL

We stayed a total of 3 nights. The breakfast spread was incredibly fantastic and service staff polite and helpful.

Customer review rating 4.5/5

Colin P. Couples - Confirmed reviews ALL

I would like to extend my sincere appreciation for your colleague, Jayson Luo, who went above and beyond to assist us during our stay. When we were unable to arrange transportation back from 九乡, we called the hotel for help. Jayson responded promptly, coordinated a taxi to pick us up, and even kept in touch throughout the journey — checking in regularly with both the driver and us to ensure we were safe and comfortable. Such dedication and care truly reflect Sofitel’s spirit of hospitality. Jayson exemplifies outstanding customer service and turned what could have been a stressful situation into a seamless and reassuring experience. Please extend our heartfelt thanks and recognition to him.

Dear Mr. P., Bonjour! Thank you for choosing Sofitel Kunming and for taking the time to share such heartfelt feedback regarding your recent stay. We are truly honored to learn of the exceptional service provided by our colleague, Jayson Luo, and deeply moved by your thoughtful acknowledgment of his efforts. At Sofitel, we believe that genuine hospitality lies in the ability to turn moments of uncertainty into memories of care and connection. Jayson’s proactive and empathetic response—coordinating your transportation from Jiuxiang and maintaining communication to ensure your safety and comfort—beautifully reflects the essence of our French art de vivre, where every guest is treated with warmth and personalized attention. Your words have been shared with Jayson and our entire team, serving as a powerful inspiration to continue delivering service that not only meets but exceeds expectations. It is guests like you who remind us of the meaningful impact thoughtful service can create. We look forward to the pleasure of welcoming you back to Sofitel Kunming, where more heartfelt experiences await you. With sincere appreciation, Emmy CHENG Quality and Guest Experience Manager Sofitel Kunming

Hotel with Great View

TripAdvisor rating 5.0/5

Gloria K TripAdvisor review

Apparently it’s the highest building in the city, and view is great. Location is great, steps away from the metro station.

Dear Valued Guest, Bonjour! Thank you for highlighting our hotel's exceptional city views as the highest building in Kunming and our prime location steps from the metro station. We are delighted that these features enhanced your stay. At Sofitel, we take pride of blending French elegance with local charm, whether through our panoramic dining experiences on the 49th floor or the comfort of our signature MyBed collection designed for restorative rest. Your appreciation of the balance between urban convenience and elevated relaxation truly captures what we strive to offer every guest. We look forward to welcoming you back soon—perhaps for a sunset cocktail at our sky bar or to experience more of Kunming’s skyline in comfort.

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Other web-users rate our hotel

  • 2,035 reviews 9.6/10 Location
  • 3,708 reviews 9/10 Room
  • 5,825 reviews 9.4/10 Service
  • 22 reviews 8.2/10 WiFi
  • 2,007 reviews 8.8/10 Vibe
  • 1,546 reviews 8.4/10 Amenities
  • 1,437 reviews 9.1/10 Breakfast
  • 1,014 reviews 9.3/10 Cleanliness

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