Sofitel Kunming 5 stars

Customer review rating (ALL Rating) 4.6/5 522 reviews

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777 South Huan Cheng Road, Xishan District, 650034 KUNMING, China

Description

Hotel extras

  • Stay at the tallest hotel in Kunming

  • Dine with views across Kunming

  • The tallest buffet restaurant in Kunming

  • The hotel has the only helipad in town

Our accommodation(s)

Hotel location

Sofitel Kunming

777 South Huan Cheng Road, Xishan District
650034 KUNMING
China

GPS:25.0223790816, 102.7014398258

Telephone
Fax +86 871 6863 9777

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  522 reviews

Customer review rating 5.0/5

Mee H. K. Friends - Confirmed reviews ALL

Chief CON of Sofitel Kunming is very friendly & helpful. Receptionist & house keeping r very good too.

Dear valued guest, Bonjour! Thank you for sharing your positive feedback regarding your recent stay at Sofitel Kunming. We are delighted to know that you found our location convenient and your stay comfortable. It is particularly encouraging to hear your kind words about Chief CON, as well as the reception and housekeeping teams—their dedication truly reflects our commitment to blending French elegance with attentive, personalized service. We truly appreciate your support and look forward to welcoming you back for another pleasant experience in the heart of Kunming. Best regards, Emmy CHENG Quality & Guest Experience Manager Sofitel Kunming

Customer review rating 4.0/5

Adam S. H. Business - Confirmed reviews ALL

1. Staff were all super warm, helpful, and really lovely--from the concierge and front desk to the cleaners and maintenance staff. 2. The room was very nice, very clean, spacious and comfortable. 3. The breakfast buffet is not befitting a 5-star hotel. Honestly, other than the view from the 49th floor, the breakfast is better at 4-star hotels I've stayed at elsewhere across China, including on this trip. You should have a wider fresh fruit selection and fresh fruit juices. You should have smoked salmon and sushi. You should serve real tea, not junk British tea in tea bags that leech microplastics. There is a wide range of Chinese food, which I liked, but quite limited options for Western tastes. There wasn't even rice! 4. Same terrible tea is offered in the room. This is Yunnan, for crying out loud! Give us some Chinese tea and a small gongfu tea set in the room. At least, then, people can bring or buy their own tea. 5. I paid extra for the "lake view" room. It wasn't worth it. The lake is far and you can barely see it from the hotel. The views of the city and surrounding mountains are just as nice from the other sides. 6. The fitness center was nice, but not the sauna, which is tiny and poorly designed. The door doesn't seal and creates a constant cold draft. The steam room didn't seem to be working while I was there, though I didn't inquire about it. 7. The location is not near tourist areas and not near Kunming's business districts. It seems like a strange choice of location for a high-end hotel in this city. It is about 1.5 blocks from the metro, which is convenient, but there is not much else of interest in walking distance in the immediate vicinity. 8. None of this world prevent me from staying there again, hooted I definitely will first seriously explore other options before making that choice on future trips to Kunming.

Dear Mr. H., Bonjour！ Thank you for taking the time to share such detailed feedback about your recent stay with us. We are truly pleased to learn that you found our staff warm and helpful, and that your room was clean, spacious, and comfortable. At the same time, we sincerely apologize for the aspects of your experience that fell short of expectations. Your comments regarding our breakfast selection, tea offerings, lake view visibility, sauna functionality, and location have been carefully noted. As a hotel that strives to blend French elegance with local Yunnan charm, we deeply regret that we did not fully reflect this in our F&B offerings and facilities. Your specific suggestions—such as expanding fresh fruit and juice options, introducing smoked salmon, offering authentic Chinese tea sets in rooms, and improving the sauna design—are invaluable and will be shared with relevant departments for immediate review and action. We are committed to continuous improvement and truly hope to have the opportunity to welcome you back in the future, offering you a stay that better reflects the quality and character of Sofitel Kunming. Warm regards, Emmy CHENG Quality & Guest Experience Manager Sofitel Kunming

Customer review rating 5.0/5

Chun W. C. Couples - Confirmed reviews ALL

All staff are so professional and nice.

Dear valued guest, Bonjour! Thank you for choosing Sofitel Kunming and for sharing your wonderful feedback. We are truly delighted to know that you enjoyed a pleasant stay and appreciated the professionalism and kindness of our team. It is our constant endeavor to blend French elegance with heartfelt local hospitality, and your recognition inspires us to continue delivering exceptional experiences. We look forward to welcoming you back for another memorable stay in the heart of Kunming. Best regards, Emmy CHENG Quality & Guest Experience Manager Sofitel Kunming

Customer review rating 4.5/5

Connie W. Families - Confirmed reviews ALL

I recently stayed at the Sofitel Kunming and was thoroughly impressed. From the moment I arrived, I was greeted by friendly and professional staff whose English was excellent, making the check-in process seamless and welcoming. The accommodations were a highlight—the room was incredibly spacious, as was the bathroom, providing a true sense of luxury and comfort. I was also struck by the hotel's generosity; they provided plenty of mineral water, along with lovely welcome refreshments and fresh fruits. The location is also very convenient. Just a short walk away, you’ll find everything you need, including a cafeteria, hair salon, mini-market, and plenty of delicious local food stores. I highly recommend this hotel for anyone visiting Kunming.

Dear Ms. W., Bonjour! Thank you for taking the time to share such a thoughtful review of your recent stay at Sofitel Kunming. We are delighted to hear that our team's professionalism and language support made you feel welcomed, and that you enjoyed the spacious comfort of our rooms along with the thoughtful amenities provided. It is also wonderful to know that our convenient location allowed you to easily explore the local neighborhood and its offerings—this truly reflects our commitment to blending French elegance with authentic local experiences. Your recommendation means a great deal to us and inspires our team to continue delivering memorable stays. We look forward to welcoming you back on your next visit to Kunming. Warm regards, Emmy CHENG Quality & Guest Experience Manager Sofitel Kunming

Customer review rating 5.0/5

Qi G. Families - Confirmed reviews ALL

Generally it’s an excellent stay, the reception staff and lounge staff are well trained and super polite. But the coordination between different departments need to improve, eg: our room got late checkout until 4pm however the room key expired around 12 and we got a room call around 14:20 to ask us to checkout again………

Dear Mr. G., Bonjour! Thank you for sharing your feedback following your stay at Sofitel Kunming. We are pleased to hear that you found our reception and lounge staff well-trained and courteous, which reflects our commitment to delivering refined service with French elegance. At the same time, we sincerely apologize for the inconsistency you experienced regarding the late checkout arrangement and the early key expiration. This certainly does not meet our standards for seamless service coordination. Your feedback has been shared with the relevant departments for immediate review and process improvement to ensure better internal communication in the future. We truly appreciate your thoughtful input and hope to have the opportunity to welcome you back for a more consistently excellent stay. Warm regards, Emmy CHENG Quality & Guest Experience Manager Sofitel Kunming

Other web-users rate our hotel

  • 1,978 reviews 9.6/10 Location
  • 3,446 reviews 9.2/10 Room
  • 5,371 reviews 9.5/10 Service
  • 20 reviews 8.5/10 WiFi
  • 1,849 reviews 9/10 Vibe
  • 1,358 reviews 8.7/10 Amenities
  • 1,309 reviews 9.1/10 Breakfast
  • 998 reviews 9.4/10 Cleanliness

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