Sofitel Kunming Hotel

It was an amazing stay. Nice location, brand-new facilities, well-maintained room and comfortable lounge... It would be perfect if the front desk had acted warm and helpful.

Overall pleasant

Room are poor maintain. Lighting is Too dark. Air conditioning is bad.

Perfect

All staffs are very friendlier and courteous. Special word of appreciation goes to Ruby and her team at the executive lounge - Alice, Katie, and Naomi, for their fabulous services and attention to the details.

it's near to the city center, so it is easy to reach out for shops and hotel views are nice.

The bathing facilities were generally very good in my standards. I really liked where the tub was installed next to the window, viewing the Kunming skylines while I was in it. However, the bed generates a little noise when I and my partner were on it. Hope that this could fix next time I come. In addition, the TV lacks entertainments, also I couldn't find a way to project my phone on the TV. Although i loved the welcome part the TV projects when I first came into the room.

Amazing hotel! Very nice welcome

I really appreciate the ladies in reservation department. They are very patient for my frequent calling for more room bookings. Very efficient to call me check my request when I first time reserve which is one week ago. Then I call for other room booking (my colleague ) from IHG members. They are good. However, when checked in, Its different! Staff doesn't matter where I checked in (front desk or executive lounge, after 2:30pm). Only replied : up to you! Then room didn't match my request which they called one week before. It is a suite but there is no extra outlet on desk for my phone or laptop. The living room is bigger then bed room which I have to leave every thing in living room. Very strange design they put luggage stage right next to the entrance door. That means I have to walk to entrance every time I need to reach my luggage. Also If I have guests come, the first thing he saw will be my opened luggage. Also there is no light on the luggage stall. The lighting in the room is dark, makes carpet looked very dirty. The shower space is much tight and they reserve much more space to a seldom use bath tub. So i have to leave all dirty shirts in living room on the sofa. I have to walk back and forth for my stuff from luggage. I have to charge my laptop and two phones in 3 different place. The design is poor! The breakfast food table walked like 1 mile long. Walking in this sofitel is normal. Compared to Guangzhou Sunrich Sofitel, this Kunming one is far far behind! In the evening before I check out, hotel call to offer me a new "better condition room". I rejected. Need to organize everything and reopen, it is waste of time. Luckly, I didn't stay in hotel whole day time during my stay. Only go back for sleeping! Highly recommend Kunming sofitel send staff to visit Guangzhou Sofite. At least to learn face to guest when they are talking. Ignoring is not good feeling to customer.

The facilities are overall good. Me and my friend unluckily experienced the pool&gym maintenance; other basic instruments are OK. The most memorable is the excellent quality of their service, staffs are so caring and friendly. Especially the girl named Cyan Pu is a true angel of this hotel. The pickiest person in this world won't have a problem with her service. Her professionalism, cordiality, and kindness make her the best staff I have ever met in all Accor hotels. Five-star recommendation for this hotel mainly because of the service from staff Cyan Pu.

Staying for business travel, I found the hotel location extremely convenient to the downtown and the lake resort area. With public transportation nearby, one can easily access to the Kunming airport and Kunming Railway station, where daily high speed trains are available to Dali and Lijiang. Front desk check-in staffs are very efficient, friendly and helpful; and not enough of Thank You can be said to the staff members working on 49th floor during breakfast and at the Executive Lounge. For you lucky few, the view during an after-rain sunset from 48th floor is stunning. There is a room for improvement in terms of hot food variety, quality and presentation in the Executive Lounge on 48th floor. And sometime it can very loud at the lounge with kids running around.

We appreciated the special attetion received from the manager of the Club, Mr. Ilgiz and of course the fact that we were upgraded to a suit. This all confirmed the excellent experiences we have had with Sofitel.

Modern, high building which dominate with some others skyscrapers in city. I was lucky to have my room at 36th floor and had dreamy view over the city both in day and night lights. Room was just excellent with great amenities and huge king sized bed with choice of pillows and great linen. Bathroom with bathtub near to big window to enjoy view of the city even tacking bath. Special reword to breakfast: first it is restaurant itself on the 49th floor with so incredible view, and second, choice of meal and great quality of it. I was really very much impressed. Felt pity that was not able to have second breakfast due to my early leave. Very friendly and attentive stuff. I would be happy to stay there one more time once I'm back in Kunming.

Excellent experience with clubhouse facilities and good evening cocktails selection. The turndown service was excellent with a given gold-package of local traditional pu-er was very welcoming and pleasant every nights. I have been to many hotels' executive floors clubhouse and this hotel offer the best of all that I ever experienced. Thanks for the great experience!

Nice hotel with very friendly staff - especially the check in desk and Concierge. The Check-in staff were very pleasant and helpful and made the checking in process easy. A special mention also to Concierge - Jay Yang and his team. They were always ready to assist in all matters. Their "professionalism" is really admirable.