Sofitel Kunming

Sofitel Kunming

Customer review rating (ALL Rating) 4.7/5 909 reviews

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Description

Hotel extras

  • Stay at the tallest hotel in Kunming

  • Pamper yourself in our luxurious spa

  • Dine with views across Kunming

  • The tallest buffet restaurant in Kunming

  • Only one hotel has the helipad

ALLSAFE approved hotel

Hotel location

Sofitel Kunming

777 South Huan Cheng Road, Xishan District
650034 KUNMING
China

  • BUS STATION:  Line 73/89/91 YanJiaDi

  • By plane

    KUNMING CHANGSHUI At 32km / 19.88 miles

  • By train

    KUNMING RAILWAY At 3km / 1.86 miles

GPS:25.0223790816, 102.7014398258

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  909 reviews

TripAdvisor Rating  5.0/5  2,447 reviews

Certificate of excellence 2022

Unsatisfied experience!

Customer review rating 1.5/5

Shiyi W. Business - Confirmed reviews ALL

1. As a gold card member, I didn’t get a room upgrade and welcome drink. 2. I left my electric toothbrush and pajama. They didn’t contact me! Until I called back. The staff said we didn’t know if you need them or not, so we didn’t call you. Excuse me? If it’s not a business trip, I won’t choose Sofitel!

尊敬的 Shiyi Wang女士: Bonjour! 非常感谢您选择入住昆明索菲特大酒店,并对酒店做出评价。很抱歉得知本次入住未能达到您的预期,请允许我向您表示最诚挚的歉意。 对于您提及的酒店在会员欢迎及服务细节的问题上,由于我们的疏忽给您造成的困扰我们深表歉意。我们深知这是您对酒店的爱护和帮助,我们已将您的反馈及时分享给相关部门。 同时,我们会加强对员工在细节服务方面的培训,注重细节和宾客的感受,更加熟悉会员的权益与礼遇,力求为每一位宾客带来美妙绝伦的入住体验,避免类似事件再次发生。 再次感谢您与我们分享您的体验并再次向您致歉,我们真诚地希望在不久的将来能为您奉上更好的服务。 谨启 Emmy CHENG 程静 Quality & Guest Experience Manager 质量及宾客体验经理 Sofitel Kunming 昆明索菲特大酒店

good

Customer review rating 5.0/5

Yang L. Business - Confirmed reviews ALL

quiet relax

尊敬的yang liu先生: Bonjour! 感谢惠赐有关下榻昆明索菲特大酒店的宝贵意见。听到您对我们整体服务工作的肯定,十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Emmy CHENG 程静 Quality & Guest Experience Manager 质量及宾客体验经理 Sofitel Kunming 昆明索菲特大酒店

Excellent stay as always!

Customer review rating 5.0/5

G. Families - Confirmed reviews ALL

Fast and easy check in! Our room was ready but we still made our way to the Chinese restaurant for one of the best value for price all you can eat dim-sum menu. We've been upgraded to a suite which is spacious and very comfortable, specially with a 1 year old baby. The millennium tea time and evening cocktail are excellent and really filling. The breakfast spread is also very satisfying with choice of western and asian food. The gym and swimming pool are great too!

Dear Mr. G., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Kunming, especially for our service and cuisine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy CHENG Quality & Guest Experience Manager Sofitel Kunming

Fatastic customer services and attention to details

Customer review rating 4.5/5

Qi C. Business - Confirmed reviews ALL

Due to a recent international conference, there have been some temporary changes in hotel services - access to parking & gym, dinning options, Covid 19 tests, and security checks in-out of the hotel. However, despite many last minutes changes, the front desk managers and staffs kept me well informed and made every attempt to endure there was minimum impact on my daily routines.

Dear Mr. c., Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Kunming. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope you always have pleasant stay with us. Sincerely, Emmy CHENG Quality & Guest Experience Manager Sofitel Kunming

Well location good stay and the perfect concierge team!

Customer review rating 5.0/5

Aiden Solo - Confirmed reviews ALL

the sofitel kunming with the great location , restaurant, foods and amazing serives! the concierge and the lounge staff could recognize the loyalty member when you check in, home away from home! It’s my 30th time to stay with Sofitel this year.,I would like to express my gratitude towards the club lounge team and concierge leader Mr.James (DingDing) and guest relationship manager Miss.Emmy,They keep the high standard of service.

尊敬的Aiden先生: Bonjour! 非常感谢您对昆明索菲特大酒店一如既往的支持与认可。听到您此次入住愉快,并对我们酒店餐饮,礼宾及酒廊服务工作表示满意,我们十分开心。 我会将您的意见与我们的团队一起分享。一直以来,我们坚持不懈地提升服务质量,我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 同时,也非常感谢您愿意与我交流分享,并在有需要的时候联系我。再次感谢您与我们分享您的体验,我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Emmy CHENG 程静 Quality & Guest Experience Manager 质量及宾客体验经理 Sofitel Kunming 昆明索菲特大酒店

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