Sofitel Kunming 5 stars

Customer review rating (ALL Rating) 4.6/5 522 reviews

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Description

Hotel extras

  • Stay at the tallest hotel in Kunming

  • Pamper yourself in our luxurious spa

  • Dine with views across Kunming

  • The tallest buffet restaurant in Kunming

  • Only one hotel has the helipad

Our accommodation(s)

Hotel location

Sofitel Kunming

777 South Huan Cheng Road, Xishan District
650034 KUNMING
China

GPS:25.0223790816, 102.7014398258

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  522 reviews

TripAdvisor Rating  4.9/5  5,279 reviews

Customer review rating 4.5/5

Aimee C. L. Friends - Confirmed reviews ALL

Loved the grand high ceiling interior with red lines of the hotel. Breakfast was superb paired with 360 view of Kunming at the top of the hotel. Spa facilities were not availed but inviting. Assorted kind of Pillows were available with Nespresso coffee. Enjoyed our stay. Coming back again.

Dear Ms. L., Bonjour! Thank you for choosing Sofitel Kunming and sharing such a delightful review. We are thrilled to hear that you enjoyed our prime location, grand high-ceiling lobby with its distinctive red accents, the superb breakfast complemented by the 360-degree city view on the top floor, and thoughtful amenities like the assorted pillows and Nespresso coffee. It is also a pleasure to know that our spa facilities caught your interest. Your intention to return is the highest compliment to our team's efforts in delivering heartfelt French hospitality. We look forward to welcoming you back for another memorable stay at the heart of Kunming. Warm regards, Emmy CHENG Quality & Guest Experience Manager Sofitel Kunming

Customer review rating 2.5/5

Zheng X. L. P. Couples - Confirmed reviews ALL

Disappointed with the service at level 49

Dear Mr. P., Bonjour! Thank you for sharing your feedback regarding your experience with us. We sincerely apologize that the service during your visit did not meet the high standards we strive to uphold at Sofitel Kunming. Your satisfaction is at the heart of our hospitality, and we are truly sorry for any disappointment caused. Our team is already refining our service protocols to ensure a more seamless and attentive experience for every guest. We would be delighted to welcome you back, hoping to offer you the warm, personalized service you deserve, complemented by our signature breakfast and breathtaking city views from the 49th floor, creating a truly memorable stay. Warm regards, Emmy CHENG Quality and Guest Experience Manager Sofitel Kunming

Customer review rating 3.0/5

Alessandro D. P. Couples - Confirmed reviews ALL

The hotel rooms and public spaces need to be renovated. The furniture looks old and damaged. The concierge employees and some at the reception do not speak a good English.

Dear Mr. D. P., Bonjour! Thank you for sharing your valuable feedback regarding your recent stay with us. We sincerely apologize that the condition of our furniture and the language barriers you encountered fell short of your expectations. Please be assured that your comments have been shared with our management team for immediate attention and consideration in our ongoing renovation plans. At Sofitel, we strive to blend French elegance with local charm, and we truly regret that these aspects impacted your experience. While we take pride in our signature offerings such as the panoramic city views from our 49th-floor restaurant and the comfort of our MyBed bedding, we recognize the importance of consistent excellence across all touchpoints. It would be our pleasure to welcome you back once enhancements have been made, and to offer you a stay that truly reflects the quality and warmth Sofitel Kunming aims to deliver. Warm regards, Emmy CHENG Quality and Guest Experience Manager Sofitel Kunming

Customer review rating 5.0/5

Keane T. Couples - Confirmed reviews ALL

Love the view from the room. Nice size and great breakfasts spread

Customer review rating 5.0/5

Siew L. T. Friends - Confirmed reviews ALL

We stayed a total of 3 nights. The breakfast spread was incredibly fantastic and service staff polite and helpful.

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Other web-users rate our hotel

  • 1,987 reviews 9.6/10 Location
  • 3,596 reviews 9.1/10 Room
  • 5,612 reviews 9.4/10 Service
  • 20 reviews 8.5/10 WiFi
  • 1,916 reviews 8.9/10 Vibe
  • 1,465 reviews 8.5/10 Amenities
  • 1,404 reviews 9.2/10 Breakfast
  • 966 reviews 9.3/10 Cleanliness

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