Sofitel Kunming Hotel

I have travelled much in the last 5 years, staying at many hotels, by far the Sofitel Kunming was the best hotel that I have stayed in - from the room to the breakfast to the club lounge to the gym - it was an amazing experience.

I spent four days at the Sofitel Kunming and had a great stay. Special mention to Reagan at the Concierge's desk who helped me sort out a lost taxi and one of the friendliest staff I met. The only odd issue is why they insisted that a bald guy wear a swimming cap. It seemed like a "I can't think outside of the box" issue with the staff and their insistence. Otherwise a great stay.

Nice hotel with very friendly staff - especially the check in desk and Concierge. The Check-in staff were very pleasant and helpful and made the checking in process easy. A special mention also to Concierge - Jay Yang and his team. They were always ready to assist in all matters. Their "professionalism" is really admirable.

Club Millesime services were beyond expectation. Our flight was delayed and we checked-in at the hotel late evening. We wanted some refreshment before we retired so we made our way to the Club. It was after 8 pm and we were greeted by Ilgiz Gaisin. He understood we had just arrived after a long journey. He made us feel welcome and organised some refreshment for us even though the evening cocktail hour was over. It was a very thoughtful gesture and the start of a very wonderful stay.

Nice Clean Room , Friendly & Helpful Staff & Top Quality Food At Breakfast

A pleasant stay

The Room At The High Floor (40th Above) Enjoy The Panorama View Of The Whole City Is Super. Breakfast Top Quality Food With Many Choice. Western & Chinese Cuisine All are delicious. Staff friendly & Helpful Sunset & Sunrise View Beyond yr imagination

Stayed on two occasions, for a total of 3 nights. This hotel is amazing. We have travelled in many places over the years, and the Sofitel Kunming is one of the best, if not the best, hotel we have ever stayed in. The staff were welcoming, friendly, and professional, and the service was outstanding. Our room was beautiful, very big, and with floor to ceiling windows had a superb view of the city and beyond to the lake and mountains. Breakfast was also superb, as were the meals at LAN restaurant, and even without our Accor member dining discounts (which we used), were very reasonably priced, especially compared to other hotel restaurants we ate at. Would highly recommend this hotel. Don't stay anywhere else in Kunming!

The hotel is nicely furnished, but labels on light switches, etc. on brown background are difficult to read - one need torch light to read. Bedside light control are somewhat a waste luxury - when the main light switch is off at night, a torch light is needed to find it again; it should have a pilot light. Luxury is good, but not to the point of wasting ressources , it has to be simple and practical.

I just realized that I was overcharged for my stay. Please check.

Staff was extremely helpful and service-minded. Great location, Great Breakfast, Superb food. Sauna and swimming was a bit tattered and partly under renovation. Unbelievably smoking was allowed in the locker rooms adjoining the sauna and steam room. The Luxury room was very spacious, but had several details that were less than luxurious. The shower needed renovation, every time you entered the room – the television started to play the same French theme song loudly. Nevertheless extremely motivated staff and their attitude won my heart.

The handwritten note card on the table in my room is very warmhearted The breakfast and dinner at the executive lounge are really good Every staff is extremely polite and the service is top-notch

Best services around the hotel

Sofitel Kunming, the location of the hotel is very excellent, close to the Joy City complex and also the Carrefour market 10 minutes walk, You will find a lot of bakeries and great restaurants, its location amidst many tourist places, 15 minutes by taxi Akshan Lake, 7 minutes by taxi to the famous Jinbo Street, 20 minutes rock city Shilin, 15 minutes to Yuling Mountain , The reception was beautiful and wonderful I liked the way the general manager welcomed me . The general manager is encouraging assistant managers to keep in touch with every customer, and every day you see something new in the hotel or room, flowers, fruits, and tea. All staff speak English, provide assistance and information to all the tourist attractions in the city, see the smile on all staff at the hotel. The room is very nice and the decor and colors are quiet and organized and luxurious make you start your day with a comfortable feeling . The restaurant is beautiful overlooking the panorama of the city and the lake, they have Chef Mohamed, the quality of the food in the buffet is varied and international, the restaurant and the staff are very clean and energetic, and I liked something if you want special food and not present in the buffet within minutes they provide . I thank the Director General for working comfortably during my stay at the hotel. Really a great hotel and an intelligent General manager who has rules and foundations for the success of the hotel. Thank you to all the wonderful assistant managers who are actively working, and all the staff at the hotel. Thank Kunming City, thank the Chinese people for their hospitality to me in their wonderful country.

It was a wonderful experience . We kept coming back for the breakfast buffet. And my grandson enjoyed the pool.