Sofitel Kunming 5 stars

Customer review rating (ALL Rating) 4.6/5 519 reviews

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777 South Huan Cheng Road, Xishan District, 650034 KUNMING, China

Description

Hotel extras

  • Stay at the tallest hotel in Kunming

  • Pamper yourself in our luxurious spa

  • Dine with views across Kunming

  • The tallest buffet restaurant in Kunming

  • Only one hotel has the helipad

Our accommodation(s)

Hotel location

Sofitel Kunming

777 South Huan Cheng Road, Xishan District
650034 KUNMING
China

GPS:25.0223790816, 102.7014398258

Telephone
Fax +86 871 6863 9777

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  519 reviews

TripAdvisor Rating  4.9/5  5,289 reviews

Customer review rating 3.0/5

Stefan K. Couples - Confirmed reviews ALL

I stayed twice at Sofitel Kunming and unfortunately had very inconsistent experiences. During my first stay, the service was far below five-star expectations. My Accor membership was not recognized at check-in, and the breakfast experience was extremely poor. The breakfast area lacked food options and hygiene standards were very bad, to the point where it did not feel comfortable to eat. Even more disappointing, my room was not cleaned even once during the entire stay, and there was no follow-up or care from the staff. Some of the promises mentioned upon arrival were also not fulfilled. I was informed that welcome amenities would be provided, but I never received them. After raising my concerns, the hotel offered a complimentary dinner buffet, which was noticeably better in food quality, along with a room upgrade. During my second stay, the experience improved. Once I complained, the team responded in a way more aligned with what a five-star hotel should deliver. I received a room upgrade again, complimentary lounge access as compensation, and the service level was much better. Overall, while I appreciate the efforts made during my second stay, the first experience was very disappointing and not in line with the Sofitel brand.

Customer review rating 5.0/5

Shyue C. P. Families - Confirmed reviews ALL

We have total 12 persons and all of them were amaze and happy with the stay and the services provided by the Sofitel Kunming, especially the Guest Relations Manager, Jessica Xue (she has done a very good job by arranging all relevant matters to ensure smooth check-in until check-out, handled and resolved our requests in a timely manner) and the team in Millisime lounge (they accommodated our uncounted requests and took great care the elders in our group). Words are never enough to compliment the team. Good job and big thanks to the team in Sofitel Kunming!

Customer review rating 5.0/5

Violet K. Y. L. Families - Confirmed reviews ALL

As a foreigner, travelling in China is not easy. The head of concierge, James went out of his way to ensure we had a good experience even upon checkout. I had brought a banned souvenir object at the train station and had to leave it behind. Upon contact, James personally arrived at the station to pick up my item and hand delivered it to my next hotel destination. Allowing me to keep my precious souvenirs purchase. It’s the personable service like this that has left a great memory on our stay and the Sofitel brand. Thankyou James!

Comfy stay in Kunming

TripAdvisor rating 5.0/5

nazurahl TripAdvisor review

My stay was truly wonderful. The comfortable and thoughtfully designed accommodation, with its convenient facilities, made the entire experience effortless and relaxing. The bellhop greeted us with genuine warmth and professionalism, handling our luggage and belongings with ease. At breakfast, the attentive waitress, Nancy Wang, anticipated our needs before we even voiced them, ensuring that our morning began on a perfect note. The breakfast spread offered a wide variety of delicious options. I truly appreciated the clear dietary and allergen-friendly selections, which made choosing meals both safe and enjoyable. Overall, this stay exceeded our expectations in every way. We highly recommend it to anyone seeking comfort, great service, and thoughtful hospitality.

Dear Guest, Bonjour! Thank you for your heartfelt and detailed review of your recent stay at Sofitel Kunming. We are truly delighted to learn that our thoughtfully designed accommodations, the genuine warmth of our bellhop, and Nancy Wang's attentive service at breakfast all contributed to making your experience so comfortable and memorable. It is our greatest pleasure to hear that you especially appreciated our diverse breakfast offerings and clear allergen-friendly selections, reflecting our commitment to combining French elegance with thoughtful, personalized care for every guest. Your high recommendation is the highest compliment we could receive. The entire team looks forward to the pleasure of welcoming you back soon for another seamless and enjoyable stay in the heart of Kunming. Warm regards.

Love the Hotel. Not the Air - Conditioning.

TripAdvisor rating 2.0/5

3chentk TripAdvisor review

We love the hotel, NOT the air-conditioning system. Our stay was from 1st to 7th Dec 2025. Things were nicely arranged at this 5-star hotel. However, comfort plays the most important role when it comes to creating a memorable stay. Expectations are high for our stay as it was also to celebrate the wedding anniversary. The positives go to good and quality services provided by reception, and F & B staff. The Managers lead by example. It makes a big difference when we check in, and different restaurants whether for breakfast or dinner. The main issue is the aged ventilation or air conditioning system which has totally spoilt our trip. I should have taken feedback from fellow travelers or folks who stayed here before seriously regarding this issue. My good impression on Accor group properties has taken a toll from now on having stayed at different brands of properties across Asia Pacific over the years. It does not mean previous stays do not have any issues, but not as serious or bad as this. Room assigned has been upgraded to Elite 38th floor. From the 1st night, it's clear that ventilation is having an issue. And the previous guest has opened the bathroom window despite the hotel’s gentle reminder not to do so. When checked temperature display at the thermostat, it showed 25.5 to 26.0 degrees Celsius. No matter how I adjusted it, it just stayed there and continued till the 2nd night. I had contacted the guest service which gotten “an experienced technician” which his suggestion is more on patronizing instead of solving the problem He does not think it’s an issue and not knowing people like me who have basic project management experience (at work). He asked us to consider changing rooms. It’s unbearable and affects our sleep. My wife and I started feeling unwell on the 3rd day onwards due to poor sleep quality caused by the warm temperature in the room. I spoke to the management staff at reception who assisted me before the stay and assured me it would not be an issue. He could have been upfront earlier or hinted even if opening the window may not significantly help in resolving the situation. Hoteliers need to know that not every customer wants to change rooms if things have been done right from the beginning. When you are on a week’s trip, the idea of changing rooms, and not sure if it will work or not, is not funny at all. During our discussion, I requested to have another Panasonic air purifier which helped the situation a bit. Air conditioning needs to always be on, and the housekeeping has been diligently open the window near the worktable. It continued until the day we checked out. Imagine the room is stuffy and warm, how can it not affect the sleep quality? We were in Japan, Korea or Taiwan almost yearly during winter period or like in Kunming. Day 6. We noticed the hotel maintenance team could have done something to the air conditioning when we were out. I contacted the guest service again. This time, a polite technician has explained that when temperature reaches a certain degree Celsius, the warm air or heater function will be on, and can’t be adjusted. I adjusted the thermostat temperature to 23 degrees Celsius, the display shown “heat”. When I turned it down further to 21 degrees Celsius, “cool” was displayed. However, after a few adjustments, the error message is out. The problem is still there. We checked out the next day and will not return.

Dear TK Ninja, I was saddened to learn that the team was unable to help you get a comfortable temperature in your room. With outside temperatures in the low single digits overnight, and in the mid-teens during the day, we do not run cooling. We do run heating for a few hours in the mornings if night time temperatures require it. Latent heat then remains present in the air conditioning system, so our team should have advised you to switch OFF the air conditioning. Our building has 4 sides and the south-west facing rooms may have sun exposure during the day, making those rooms slightly warmer. A room move to a North-East facing room would certainly have alleviated your discomfort. I have re-emphasized to our front line teams to more clearly communicate this to guests. I am sorry that this occurrence has left you with a negative feeling about our hotel. Sincerely, Marc de Beer, General Manager

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Other web-users rate our hotel

  • 1,980 reviews 9.6/10 Location
  • 3,545 reviews 9.1/10 Room
  • 5,511 reviews 9.5/10 Service
  • 20 reviews 8.7/10 WiFi
  • 1,886 reviews 8.9/10 Vibe
  • 1,412 reviews 8.6/10 Amenities
  • 1,391 reviews 9.2/10 Breakfast
  • 980 reviews 9.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.