Sofitel Kunming

Customer review rating (ALL Rating) 4.7/5 801 reviews

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Sofitel Kunming - Image 1
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777 South Huan Cheng Road, Xishan District, 650034 KUNMING, China

Description

Hotel extras

  • Stay at the tallest hotel in Kunming

  • Pamper yourself in our luxurious spa

  • Dine with views across Kunming

  • The tallest buffet restaurant in Kunming

  • Only one hotel has the helipad

Our accommodation(s)

Hotel location

Sofitel Kunming

777 South Huan Cheng Road, Xishan District
650034 KUNMING
China

GPS:25.0223790816, 102.7014398258

Telephone
Fax +86 871 6863 9777

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  801 reviews

TripAdvisor Rating  5.0/5  4,270 reviews

Great service and good stay overall

Customer review rating 4.0/5

Derrick G. Couples - Confirmed reviews ALL

Overall, the service is great but there are few small areas that can be improved. Likes: - Great breakfast buffet spread - Service of doormen is fantastic - Water temperature and pressure in the bathroom are consistent, probably the best among the few hotels we have stayed during this trip - The long retractable clothes line is nice to have for hanging dry some small items - Very nice bathroom overall - Bed is also comfortable Dislikes: - Old hairdryer (many hotels have already started providing Dyson or similar hair dryers) - Iron is complicated to use - Wall socket only on one side of the bed. Inconvenient if need to charge/check phone during sleep. - Few ride railing drivers are not sure of where the hotel entrance is, so it would be great to have bigger signage at the the entrance. - Will be nice to provide 1 more chair for couple stay, or provide a foldable one kept inside wardrobe. - Difficult to draw the blackout curtain fully because of the TV. Having remote control for curtain will certainly help.

Lacking and needs improvement as a luxury hotel

Customer review rating 2.5/5

Melvin T. Friends - Confirmed reviews ALL

Front Desk and Housekeeping has major communications issues. Was told the rooftop bar closes at 2am and went at 11+pm to be informed that the bar would be closing soon but still served us our Accor+ welcome drinks. Sat down till 12.30am and it wasn't even closed as there were other customers too. Breakfast has a decent spread but repetitive if staying multiple nights. Not much meat options. Rainshower is good for some rooms. Stayed two nights on the first stay and encountered a few issues and reported it the next morning. 1) Non existent air conditioning despite control set at 16 degrees celsius 2) Sealed window panes but it was leaking after the rain 3) Thumbtacks that looked like a reverse button embedded into the carpet in front of the bed. I stepped onto it after getting off the bed barefoot. After returning in the night, the air conditioning is still the same, very much lacking. Was informed that the housekeeping could not find the thumbtacks despite having informed them of the location with pictures. Room change was offered but I was checking out early next day and did not want to repack. Took a video and showed the front desk the next day upon check out. Manager came out and offered us an upgrade the next time we come back to the suite with additional bed as we wanted twin beds. For the second stay, we checked in with the same exact lady that we communicated our issues earlier in the stay a week earlier. Welcome drink voucher not given on check in. I specifically asked if the additional bed has been set up and she said it was already prepared in advance as with the manager who said they will prepare in advance as I have given the booking reference via wechat. Entered the room and found that the bed wasn't set up. Made a call and housekeeping set up the bed in the living room as it would be too cramp in the bedroom. Now 1 person has to sleep in the awkward living room. Was informed that this suite upgrade has no executive lounge access, no complimentary spa oils/bubble that they give suite customers. The rainshower for the suite was also weak compared to the standard rooms. The only good part of the suite is that the air conditioning finally works. For a compensation that they willingly offered for our bad experience on the first stay, it was very insincere. I even felt like it was a downgrade and worse compared to our first stay. Room tips - stay normal room if you want nice rain shower, stay suite if you want air conditioning Accor hotels in the Yunnan region is general lacking and would not recommend any for the premium pricing.

Dear Mr. Melvin t., Bonjour! Thank you for taking the time to tell us about your experience at the Sofitel Kunming. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have shared your feedback with the operations team to strengthen the inspection of room facilities and internal communication training, in order to avoid similar situations from happening again. We sincerely apologize for any inconvenience caused to you. At Sofitel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emmy CHENG Quality & Guest Experience Manager Sofitel Kunming

Customer review rating 4.0/5

Yinchu C. Business - Confirmed reviews ALL

AC was quite useless which made my experience was not really good . But staffs of this hotel were very nice and helpful .

Dear Mr. YINCHU C., Bonjour! Thank you very much for your stay and providing your valuable feedback. Sorry for not providing you with a good stay experience. We sincerely apologize for any inconvenience caused to your evening break regarding the issue of air conditioning not heating. We are well aware that this is your care to the hotel. We have promptly shared your feedback with relevant departments and repaired the room air conditioning. In addition, we have also tested the air conditioning in the hotel rooms to avoid affecting the guest's stay experience due to similar issues. At the same time, we also invite you to visit the hotel again. You can contact us at any time and we will arrange a room for you in advance. Thank you again for sharing your experience with us. We sincerely hope to provide you with better service in the near future. Sincerely, Emmy CHENG Quality & Guest Experience Manager Sofitel Kunming

5 star hotel

TripAdvisor rating 5.0/5

allanamyt2016 TripAdvisor review

It certainly is one of the best hotels we stayed in china The room is spacious with spectacular view of the entire city The bed,and pillows are comfortable. The breakfast buffet is amazing,with the restaurant located near the top floor with a 360 degree view of the entire city. The food variety is excellent with both local and western style cuisine.....after the breakfast there is no need for lunch!

Dear valued guest, Bonjour! Thank you for your recognition of Sofitel Kunming, we appreciate your recommendation and we are delighted that you enjoyed your stay with us. As the first Sofitel brand hotel in Kunming, we have been committed to providing a wonderful experience for every guest. Taste delicious food and enjoy the unbelievable view at a height of 200 meters, it will give you an incredible experience. I will personally ensure that your message is share with the entire departments and we hope you can come back again and we are confident that you will have a perfect experience upon your next visit. Sincerely, Emmy CHENG Quality & Guest Experience Manager Sofitel Kunming

Amazing

Customer review rating 5.0/5

Echowang Families - Confirmed reviews ALL

cozy and perferct stay

尊敬的 W. 女士： Bonjour！ 感谢惠赐有关下榻昆明索菲特大酒店的宝贵意见。听到您对我们整体服务工作的肯定，十分开心。 我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。 再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。 谨启 Emmy CHENG 程静 Quality & Guest Experience Manager 质量及宾客体验经理 Sofitel Kunming 昆明索菲特大酒店

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Other web-users rate our hotel

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.