Sofitel Kunming 5 stars

Customer review rating (ALL Rating) 4.6/5 535 reviews

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777 South Huan Cheng Road, Xishan District, 650034 KUNMING, China

Description

Hotel extras

  • Stay at the tallest hotel in Kunming

  • Dine with views across Kunming

  • The tallest buffet restaurant in Kunming

  • The hotel has the only helipad in town

Our accommodation(s)

Hotel location

Sofitel Kunming

777 South Huan Cheng Road, Xishan District
650034 KUNMING
China

GPS:25.0223790816, 102.7014398258

Telephone
Fax +86 871 6863 9777

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  535 reviews

Customer review rating 4.5/5

Pilaipon S. Families - Confirmed reviews ALL

Very attentive service.

Customer review rating 4.0/5

Raymond C. Couples - Confirmed reviews ALL

There was no “wow” factor in my experience and walked away with an indifferent feeling. Will l stay at Sofitel Kunming again - probably not because your guests have certain expectations staying at Sofitel but your hotel didn’t provide that. No complaints about the room, house keeping and concierge service. Reception can be better organised (left hand doesn’t seem to know what right hand does) but special credit to Jessica Cui. F&B needs special attention. I pointed out to supervisor that beef sausages were labelled “fried chicken” and on another morning, pan- fried fish was labelled as snapper when it’s actually Barra! The bar hostess didn’t even know how to swipe the complimentary vouchers on the app and at first, only offered me and my wife a limited drinks (only non alcoholic). The food offered at Club Millesime lounge is very average and in my opinion, not befitting the Sofitel image. On the last day of my stay, l had some “cold starters” and by the time l was ready for hot food, only scattered leftovers available, so l didn’t eat. Sofitel Kunming can do better!

Dear Guest, Bonjour! Thank you for being a valued Platinum member of ALL and for sharing such detailed and candid feedback. While we are pleased that your room, housekeeping, and concierge services met your expectations, we are truly sorry to learn that your overall experience lacked the “wow” factor you rightly expect from Sofitel. Please accept our sincere apologies for the shortcomings you encountered. Your comments regarding F&B have been taken very seriously. The labeling errors at breakfast, the service lapse at the bar with voucher redemption, and the quality and replenishment at Club Millesime are simply not acceptable. We will address these issues with the teams immediately to ensure greater accuracy, better training, and a more seamless experience. We also appreciate your note on reception coordination and are glad that Jessica Cui provided you with attentive service—she will certainly be recognized. We are committed to elevating our standards and hope you will consider giving us another opportunity to restore your confidence in Sofitel Kunming. Warm regards, Emmy CHENG Quality & Guest Experience Manager Sofitel Kunming

Customer review rating 5.0/5

Linda P. Y. Friends - Confirmed reviews ALL

The receptionist Raven was extremely helpful and very pleasant . She is very knowledgeable and speaks very good English and took her time to answer all our questions and making recommendations. Another one is Rony at the concierge. He also spent quite a lengthy of his time helping us with our itinerary. Be our translator with the Didi driver. Speaks excellent English, too. One other concierge is a Y. guy, though he doesn’t speak English he was ever so helpful. These 3 people are your assets deserve a commendation.

Dear Guest, Bonjour! Thank you for choosing Sofitel Kunming and for sharing such a detailed and generous review. We are delighted to know that your overall experience was comfortable and that you received exceptional service from Raven at the front desk, as well as Rony and the Y. concierge team member. Your kind words will be shared with them—they will truly appreciate being recognized as valuable assets to our hotel. We also appreciate your positive feedback on the room cleanliness, breakfast, and smooth check-in experience. We are, however, very sorry to hear about the issues you encountered with the WiFi and the behavior observed at the pool. Please accept our sincere apologies. The WiFi connectivity concern will be reviewed immediately with our IT team. Regarding the pool, we will reinforce hygiene rules and ensure our team actively discourages any unhygienic behavior to maintain the high standards expected of a five-star property. Thank you again for your honest feedback. We hope to welcome you back for an even better stay. Warm regards, Emmy CHENG Quality & Guest Experience Manager Sofitel Kunming

Customer review rating 5.0/5

Henry S. Families - Confirmed reviews ALL

Everything was arranged very well since pre-arrival, checked in, room arrangements until checked out

Dear Mr. S., Bonjour! Thank you for choosing Sofitel Kunming and for sharing such a wonderful review of your experience. We are delighted to know that every step of your journey—from pre-arrival arrangements to check-in, your room experience, and finally check-out—was seamless and well taken care of. Your kind words truly reflect our commitment to delivering authentic French elegance and personalized service, all while offering breathtaking views of Kunming’s skyline,西山 and Dianchi Lake from our elevated perch. It is rewarding to know our team’s attention to detail made your stay memorable. We look forward to welcoming you back for another exceptional stay in the heart of Spring City. Warm regards, Emmy CHENG Quality & Guest Experience Manager Sofitel Kunming

Customer review rating 4.5/5

Weng F. P. W. Friends - Confirmed reviews ALL

Spacious room size and Good value

Dear Mr. W., Bonjour! Thank you for sharing your experience at Sofitel Kunming. We are delighted to read that you enjoyed the spaciousness of our rooms and found value in your stay—two aspects we hold dear in creating a comfortable and rewarding experience for our guests. Perched high above the city, our rooms are designed to offer a harmonious blend of French elegance and modern comfort, with large windows framing breathtaking views of Kunming’s skyline, the Western Hills, and Dianchi Lake. Knowing that you appreciated both the space and the value reinforces our commitment to delivering quality in every detail. We would be honored to welcome you back on your next visit to Spring City for another memorable stay. Warm regards, Emmy CHENG Quality & Guest Experience Manager Sofitel Kunming

Other web-users rate our hotel

  • 2,015 reviews 9.7/10 Location
  • 3,477 reviews 9.3/10 Room
  • 5,343 reviews 9.5/10 Service
  • 18 reviews 8.3/10 WiFi
  • 1,881 reviews 9/10 Vibe
  • 1,358 reviews 8.6/10 Amenities
  • 1,306 reviews 9/10 Breakfast
  • 1,042 reviews 9.4/10 Cleanliness

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