Mercure Rome West 4 stars

Customer review rating (ALL Rating) 4.3/5 576 reviews

Mercure Rome West - Image 1
Mercure Rome West - Image 2
Mercure Rome West - Image 3
Mercure Rome West - Image 4

Description

Hotel extras

  • Free WIFI and tea and coffee making facilities in all rooms.

  • Castel Romano outlets and amusement parks nearby.

  • Free indoor garage

  • Possibility to rent a car for a fee

  • Congress Centre with 15 rooms for up to 800 people.

Our accommodation(s)

Hotel location

Mercure Rome West

Viale Eroi di Cefalonia 301
00128 ROME
Italy

GPS:41.785923, 12.434851

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Mchef Restaurant

The elegant and welcoming restaurant is also open to customers who are not staying with us and offers a wide range of Mediterranean and international specialties.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  576 reviews

TripAdvisor Rating  3.5/5  1,505 reviews

Bad rooms at Mercure Roma West n Rude Staff

TripAdvisor rating 1.0/5

VrushalN Families - TripAdvisor review

The room allotted for us was in mess no cleaning at all staff very rude and didn’t consider the age factor. Still no rooms allowed for us families and senior citizens are suffering because of this…very poor service we asked him to keep the luggage and allow us for dinner as I had small children’s senior citizens and diabetic guests. Still no attention given

Dear Guest, thank youu very much for sharing with us your opinion. I ensure you that all our staff is friendly and correct and is very appreciated from all pur guests, if with you their had some problem, I give you my apologies and sorry for all. I and all my staff to continue in the future to us improvement for satify all our guests. Sorry again for your dissatisfaction.

Good location

Customer review rating 3.0/5

Dd Business - Confirmed reviews ALL

Good stay but the rooms need to be renovated

Gentile Signor d., Desidero ringraziarla per il tempo dedicato a scriverci in seguito al suo soggiorno presso il Mercure Roma West. Ci scusiamo se le camere non sono state all’altezza delle sue aspettative e la prego di accettare le nostre più sincere scuse. Le posso assicurare però che abbiamo già iniziato un rinnovamento delle stesse e cercheremo di continuare rapidamente per far si di completare il tutto. La ringrazio nuovamente per i suoi commenti e ci auguriamo di riconquistare la sua fiducia in occasione del suo prossimo soggiorno. Nell’attesa di accoglierla nuovamente, Le porgoi miei più cordiali saluti. General Manager Domenico Visicchio

Good rooms

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

All good

Dear Sumit K., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Good Stay and Well located hotel

Customer review rating 4.5/5

Emil V. Families - Confirmed reviews ALL

A great hotel with big rooms and comfortable beds. Breakfast was great and varied. The staff was very helpful and friendly! Parking included for free so a great bonus.

Dear Emil V., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General Manager Domenico Visicchio

Good hotel within 39 minutes drive of the airport

Customer review rating 4.5/5

Jad B. Couples - Confirmed reviews ALL

Well Equipped Hotel not that far away from the airport. We were greeted at reception well and very efficiently given our room keys. The Restaurant served exceptional food at what I believe was reasonable prices and would highly recommend anyone to stay at this hotel.

Dear JAD B., We very much appreciate your comments regarding your stay at the Mercure Roma West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, General manager Domenico Visicchio

In partnership with TripAdvisor

Other web-users rate our hotel

  • 255 reviews 7/10 Location
  • 453 reviews 6.5/10 Room
  • 480 reviews 7.9/10 Service
  • 18 reviews 5.1/10 WiFi
  • 240 reviews 8.2/10 Breakfast
  • 195 reviews 6.7/10 Cleanliness
  • 124 reviews 7.9/10 Value
  • 29 reviews 9/10 Bar

Powered by Trustyou

Our other establishments nearby

All our hotels in Rome